Canon printer MAXIFY MB2320 User Manual

							If You Cannot Resolve the ProblemIf you cannot resolve the problem with any of the workarounds in this chapter, please contact the seller ofthe machine or the service center.
Canon support staff are trained to be able to provide technical support to satisfy customers.
Caution
•
If the machine emits any unusual sound, smoke, or odor, turn it off immediately. Unplug the power cord from the outlet and contact the seller or the service center. Never attempt to repair or disassemble the
machine yourself.
•
Attempts by customers to repair or take apart the machine will invalidate any warranty regardless of
whether the warranty has expired.
Before contacting the service center, confirm the following:
•
Product name:
* Your machine's name is located on the front cover of the setup manual.
•
Serial number: please refer to the setup manual
•
Details of the problem
•
What you tried to solve the problem, and what happened
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							Support Code ListThe support code appears on the touch screen and the computer screen when an error occurs.
"Support Code" means the error number and appears with an error message.
When an error occurs, check the support code displayed on the touch screen or the computer screen and
take the appropriate action.
Support Code Appears on the Touch Screen and the Computer Screen•
1000 to 1ZZZ
10071008120013001303131013131314157516001660168817001701175417551872187318741890    •
2000 to 2ZZZ
200120022111211221132121212225002700280128022803•
4000 to 4ZZZ
410041034104   •
5000 to 5ZZZ
50115012504051005102510351045105520052035204520552065207520852095400550055015B005B015C01  •
6000 to 6ZZZ
60006500650268006801690069016902691069116920692169306931693269336936693769386939693A6940694169426943694469456946  
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							•7000 to 2ZZZ71007200720172027203720472057300    •
9000 to 2ZZZ
90009500    •
A000 to ZZZZ
B202B203B204B502B503B504C000     
About the support code for paper jam, you can also refer to Support Code List (When Paper Is Jammed).
1033 
						

							Support Code List (When Paper Is Jammed)If the paper is jammed, remove it following the procedure appropriate for each case.•
If the paper is jammed inside the front cover:
1300
•
If the paper is jammed inside the rear cover:
1303
•
If the paper is jammed inside the rear cover as the machine pulled in the printed paper:
1313
•
If the paper is jammed inside the rear cover when automatic duplex printing:
1314
•
If the document is jammed in the ADF:
2801
•
Cases other than above:
In Other Cases
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							1300Cause
Paper is jammed inside the front cover.
Action If the paper is jammed inside the front cover, remove the paper following the procedure below.
Important
•
The power cannot be turned off while the machine is sending or receiving a fax, or when the receivedfax or the unsent fax are stored in the machine's memory.
Make sure that the machine has completed sending or receiving all the faxes before unplugging the
power cord.
If you unplug the power cord, all the faxes stored in the machine's memory are deleted.
Note
•
If you need to turn off the machine to remove jammed paper during printing, press the  Stop button to
cancel print jobs before turning off the machine.
1.
Open the front cover.
Important
•
Do not touch the clear film (A) or the white belt (B).
If the paper or your hands touch these parts and blot or scratch them, the machine can be damaged.
2.
Make sure that the jammed paper is not under the print head holder.
If the jammed paper is under the print head holder, move the print head holder to the right edge or the
left edge whichever is easier to remove the paper.
When you move the print head holder, press either the right side or the left side of the print headholder with your fingertips and slide the print head holder slowly to the right edge or the left edge.
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							3.
Hold the jammed paper with your hands.
If the paper is rolled up, pull it out.
4.
Pull the paper slowly not to tear it, then pull the paper out.
5.
Make sure that all the jammed paper is removed.
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							If the paper is torn, a piece of paper may remain inside the machine. Check the following and remove
the piece of paper if it remains.•
Does the piece of paper remain under the print head holder?
•
Does the little piece of paper remain inside the machine?
•
Does the piece of paper remain in the right side or the left side space (C) inside the machine?
6.
Close the front cover.
7.
Reload the paper, and tap  OK on the touch screen of the machine.
•
If the paper is jammed while printing the faxes or the fax report in progress:
After clearing the paper jam error and tapping  OK on the touch screen of the machine, the
machine resumes printing from the page where the paper was jammed.
•
If the paper is jammed while printing from a computer or copying in progress:
After clearing the paper jam error and tapping  OK on the touch screen of the machine, then the
machine resumes printing from the next page where the paper was jammed.
As the page where the paper was jammed is not printed, reprint if necessary.
When the paper is jammed while duplex printing or duplex copying is in progress, it is possible
that the printing or copying order is not as you expect if you resume printing after clearing the
paper jam error. In this case, cancel printing and reprint from the beginning.
When the paper is jammed while layout printing, 2 on 1 copying, or 4 on 1 copying is in
progress, it is possible that some pages are not printed if you resume printing after clearing the
paper jam error. In this case, cancel printing and reprint from the beginning.
•
If you turned off the machine while taking the appropriate action of the paper jam error:
All print jobs in the queue are canceled. Reprint if necessary.
Note
•
When reloading the paper, confirm that you are using the paper suited for printing and areloading it correctly.
Align the paper guides with the both edges of the paper when you load paper.
•
If the message about paper jam is displayed on the touch screen of the machine or on the
computer screen when you resume printing after removing all the jammed paper, a piece of
paper may remain inside the machine. In this case, confirm that no piece of paper remains
inside the machine.
1037 
						

							•We recommend you use paper other than A5 sized one to print documents with photos or
graphics; otherwise, the printout may curl and cause paper exit jams.
If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center.
1038 
						

							1303Cause
Paper is jammed inside the rear cover.
Action
If the paper is jammed inside the rear cover, remove the paper following the procedure below.
Important
•
The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent fax are stored in the machine's memory.
Make sure that the machine has completed sending or receiving all the faxes before unplugging the
power cord.
If you unplug the power cord, all the faxes stored in the machine's memory are deleted.
Note
•
If you need to turn off the machine to remove jammed paper during printing, press the  Stop button to
cancel print jobs before turning off the machine.
1.
Rotate the machine so that the rear side of the machine faces toward you.
2.
If the protective material for the rear cover remains attached, remove it.
3.
Open the rear cover.
Slide the rear cover to the left then open it.
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							4.
Pull out the paper slowly.
Note
•
Do not touch the inner parts of the machine.
•
If you cannot pull the paper out, try the following.
•
Turn the machine off and turn it back on.
The paper may be ejected automatically.
•
Pull out the paper output tray.
It becomes easy to pull out the paper.
5.
Close the rear cover slowly.
Close the rear cover then slide it to the right.
Slide the rear cover so that the 
 mark on the rear cover aligns with the  mark on the machine.
6.
Reload the paper, and tap  OK on the touch screen of the machine.
•
If the paper is jammed while printing the faxes or the fax report in progress:
After clearing the paper jam error and tapping  OK on the touch screen of the machine, the
machine resumes printing from the page where the paper was jammed.
1040