Canon printer MAXIFY MB2320 User Manual

							Image Does Not Print or Prints Partially
Check1 Select the setting not to compress the printing data.
If you select the setting not to compress the printing data with an application software you are using, the printing result may be improved.
Click  Print Options  on the Page Setup  sheet on the printer driver. Select the  Do not allow application
software to compress print data  check box, then click OK.
* Deselect the check box after printing is complete.
Check2  Is the size of the print data extremely large?
Click  Print Options  on the Page Setup  sheet on the printer driver. Then, set  Prevention of Print Data Loss in
the displayed dialog to  On.
* When  On is selected for  Prevention of Print Data Loss , print quality may be reduced.
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							Printed Paper Curls or Has Ink Blots
 Printed Paper Has Ink Blots
 Printed Paper Curls
Check1 Did you confirm the paper and print quality settings?
Print Results Not Satisfactory
Check2  If the intensity is set high, reduce the intensity setting and try printing again.
If you are using plain paper to print images with high intensity, the paper may absorb too much ink and become wavy, causing paper abrasion.
•
When printing from your computer
You can confirm the intensity using the printer driver.
Adjusting Intensity
•
When copying
Setting Items for Copying
Check3  Is Photo Paper used for printing photographs?
When printing data with high color saturation such as photographs or images in deep color, we recommend using Photo Paper Plus Glossy II or other Canon speciality paper.
Media Types You Can Use
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							Paper Is Smudged/Printed Surface Is Scratched
 Paper Is Smudged
The Edges of Paper Are SmudgedPrinted Surface Is Smudged
 Printed Surface Is Scratched
Check1 Did you confirm the paper and print quality settings?
Print Results Not Satisfactory
Check2 Is the appropriate type of paper used?
Check to see if the paper you are printing on is suitable for your printing purpose.
Media Types You Can Use
Check3  Load the paper after correcting its curl.
When using Photo Paper Plus Semi-gloss, even if the sheet is curled, load one sheet at a time as it is. If you roll up this paper to flatten, this may cause cracks on the surface of the paper and reduce the print quality.
We recommend putting unused paper back into the package and keeping it on a level surface.
•
For Plain Paper
Turn the paper over and reload it to print on the other side.
•
For Other Paper
If the curl on the four corners of the paper is more than 0.1 inch / 3 mm (A) in height, the paper may be
smudged or may not be fed properly. In such cases, follow the procedure described below to correct the
paper curl.
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							1.
Roll up the paper in the opposite direction to the paper curl as shown below.
2.
Check that the paper is now flat.
We recommend printing curl-corrected paper one sheet at a time.
Note
•
Depending on the media type, the paper may be smudged or may not be fed properly even if it is not curled inward. In such cases, follow the procedure described below to curl the paper outward within 0.1
inch / 3 mm (B) in height before printing. This may improve the print result.
(C) Printing side
We recommend printing paper that has been curled outward one sheet at a time.
Check4  Adjust the setting to prevent paper abrasion.
Adjusting the setting to prevent paper abrasion will widen the clearance between the print head and the loaded
paper. If you notice abrasion even with the media type set correctly to match the loaded paper, set the machine
to prevent paper abrasion by using the operation panel or the computer.
Print speed may be reduced if you apply the setting to prevent paper abrasion setting.
* Readjust the setting not to prevent paper abrasion once printing is complete. If not, this setting remains
enabled for all subsequent print jobs.
•
To set by using the operation panel
Press the  HOME button, select  Setup, Device settings , and Print settings  in this order, and then set
Prevent paper abrasion  to ON .
Changing the Machine Settings Using the Operation Panel
•
To set by using your computer
Open the printer driver setup window, and in  Custom Settings in the Maintenance  sheet, select the
Prevent paper abrasion  check box, and then click  OK.
To open the printer driver setup window, see 
How to Open the Printer Driver Setup Window .
Check5
 If the intensity is set high, reduce the intensity setting and try printing again.
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							If you are using plain paper to print images with high intensity, the paper may absorb too much ink and becomewavy, causing paper abrasion.•
When printing from your computer
Reduce the intensity setting in the printer driver and try printing again.
1.
Open the printer driver setup window.
How to Open the Printer Driver Setup Window
2.
On the  Main sheet, select  Manual for Color/Intensity , and then click Set....
3.
Drag the  Intensity slide bar on the  Color Adjustment  sheet to adjust the intensity.
•
When copying
Setting Items for Copying
Check6
 Is printing performed beyond the recommended printing area?
If you are printing beyond the recommended printing area of your printing paper, the lower edge of the paper
may become stained with ink.
Resize your original document in your application software.
Printing Area
Check7  Is the platen glass or the glass of ADF dirty?
Clean the platen glass or the glass of ADF.
Cleaning the Platen Glass and Document Cover
Note
•
If the glass of ADF is dirty, black streaks appear on the paper as shown below.
Check8  Is the paper feed roller dirty?
Clean the paper feed roller.
Cleaning the Paper Feed Roller
Note
•
Cleaning the paper feed roller will wear the roller, so perform this procedure only when necessary.
Check9  Is the inside of the machine dirty?
When performing duplex printing, the inside of the machine may become stained with ink, causing the printout to become smudged.
Perform the Bottom Plate Cleaning to clean the inside of the machine.
Cleaning the Inside of the Machine (Bottom Plate Cleaning)
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							Note•
To prevent the inside of the machine from stains, set the paper size correctly.
Check10 Set the time to dry the printed surface longer.
Doing so gives the printed surface enough time to dry so that paper smudged and scratched are prevented.
1.
Make sure that the machine is turned on.
2.
Open the printer driver setup window.
How to Open the Printer Driver Setup Window
3.
Click the  Maintenance  tab and then  Custom Settings .
4.
Drag the Ink Drying Wait Time  slide bar to set the wait time, and then click  OK.
5.
Confirm the message and click  OK.
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							Back of the Paper Is Smudged
Check1 Did you confirm the paper and print quality settings?
Print Results Not Satisfactory
Check2  Perform the Bottom Plate Cleaning to clean the inside of the machine.
Cleaning the Inside of the Machine (Bottom Plate Cleaning)
Note
•
When performing duplex printing or too much printing, the inside may become stained with ink.
967 
						

							Colors Are Uneven or Streaked
 Colors Are Uneven
 Colors Are Streaked
Check1 Did you confirm the paper and print quality settings?
Print Results Not Satisfactory
Check2 Print the Nozzle Check Pattern and perform any necessary maintenance
operations such as Print Head Cleaning.
Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head nozzles.Refer to 
When Printing Becomes Faint or Colors Are Incorrect  for the Nozzle Check Pattern printing, Print Head
Cleaning, and Print Head Deep Cleaning.
•
If the Nozzle Check Pattern is not printed correctly:
Check to see if a particular color's ink tank is not empty.
If the Nozzle Check Pattern is not printed correctly though ink is sufficient, perform the Print Head Cleaning and try printing the Nozzle Check Pattern again.
•
If the problem is not resolved after performing the Print Head Cleaning twice:
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							Perform the Print Head Deep Cleaning.
If the problem is not resolved after performing the Print Head Deep Cleaning, turn off the machine and
perform another Print Head Deep Cleaning after 24 hours. When you turn the machine off, do not unplug it
from the power supply.•
If the problem is not resolved after performing the Print Head Deep Cleaning twice:
If Print Head Deep Cleaning does not resolve the problem, the print head may be damaged. Contact the
service center.
Check3  Perform Print Head Alignment.
Aligning the Print Head
Note
•
If the problem is not resolved after performing the Print Head Alignment, perform Print Head Alignment
manually referring to 
Aligning the Print Head Manually .
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							Ink Is Not Ejected
Check1 Has the ink run out?
Check the Support Code on the touch screen and take the appropriate action to resolve the error.
Support Code List
Check2  Are the print head nozzles clogged?
Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head nozzles. Refer to 
When Printing Becomes Faint or Colors Are Incorrect  for the Nozzle Check Pattern printing, Print Head
Cleaning, and Print Head Deep Cleaning.
•
If the Nozzle Check Pattern is not printed correctly:
Check to see if a particular color's ink tank is not empty.
If the Nozzle Check Pattern is not printed correctly though ink is sufficient, perform the Print Head Cleaning and try printing the Nozzle Check Pattern again.
•
If the problem is not resolved after performing the Print Head Cleaning twice:
Perform the Print Head Deep Cleaning.
If the problem is not resolved after performing the Print Head Deep Cleaning, turn off the machine and
perform another Print Head Deep Cleaning after 24 hours. When you turn the machine off, do not unplug it
from the power supply.
•
If the problem is not resolved after performing the Print Head Deep Cleaning twice:
If Print Head Deep Cleaning does not resolve the problem, the print head may be damaged. Contact the
service center.
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