Key Voice Voice Processing System Installation And Maintenance Manual

							INSTALLATION AND MAINTENANCE MANUAL 4/001-3Routing boxes and mailboxes are the two core boxes used on VP systems.  The following table identifies
other available box types and provides a brief synopsis of how each box is used on the VP system.Box typeFunctionMailboxPerforms call transfers.  Plays personal greetings.  Takes messages.
Activates pagers. Delivers messages internally or externally.  Activates
message waiting lights.Question boxPerforms question/answer sessions.  Records caller responses
verbally or in a text file.Routing boxOffers menu choices, and routes calls.  Plays system recordings.Group boxHouses a list of mailboxes, allows users to easily send one message
to more than one mailbox owner.Directory boxAllows callers to spell out (via their touch-tone dial-pad) the name of the
person to whom they want to speak, or to simply listen to the entire
directory listing.ACD boxSearches a list of extensions for one that is not busy, then transfers the
call to that extension.Account Number
boxAsks the caller to enter an account number (or phone number, Zip
Code, etc.), which is tagged to the call and used for other functions.Each of these boxes is described in detail in section 5.
Note:No matter where you are in the system, you can get help by pressing the  key fromVP system screens.1.2.2 Understanding the Default Database
The VP system contains a default database with a setup configuration that allows the system to perform
fundamental call processing tasks efficiently with minimal system adjustments by the installing technician.
This default database configuration includes 2 pre-defined classes of service (0 and 7), 1 supervisor
mailbox (mailbox 70), and 3 Routing boxes—800, 801, 821.
As you proceed through these setup instructions, you will make adjustments to specific information relating
to the default setup.  As you make any changes, keep in mind that we urge you to maintain the initial
general configuration of Routing boxes 800, 801, and 821, Class of Service 7, and supervisor
mailbox 70.  This configuration allows the VP system to perform fundamental call processing tasks
efficiently.  Maintaining it helps both the installing technician and VP system technical support to service
the system and resolve any call processing issues.  For these reasons we urge you not to deviate from
this general system setup default configuration.
The information below highlights the set up configuration provided with the default database included on
the VP system.  Refer to this information as needed while you customize the VP system for the
customer’s specific application.  For additional information on Routing box, mailbox, and prototype mailbox
functionality, see section 5.5.  For additional information on Class of Service setup, see section 4.10. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/001-4Note: Though you may make adjustments to specific information relating to this default setup,you are urged to maintain the general configuration of Routing boxes 800, 801, and 821,Class of Service 7, and supervisor mailbox 70.  This configuration allows the VP systemto perform fundamental call processing tasks efficiently.  Maintaining it helps both theinstalling technician and VP system technical support to service the system and resolveany call processing issues.Technician Password:
1234
Business Hours (specified on the BUSINESS HOURS screen):
8:00 AM - 5:00 PM
Routing Box 800:
Answers all incoming calls during day/lunch hours (specified on the BUSINESS HOURS screen)
Owned by mailbox 70
Routing Box 801:
Answers all incoming calls during non-day/lunch hours (specified on the BUSINESS HOURS screen)
Owned by mailbox 70
Routing Box 821:
Routes calls that have already passed through Routing box 800 or 801
Owned by mailbox 70
Class of Service 0:
Set up with the following parameter settings (for information on specific parameter fields, refer to
section 4.10:
MAXIMUM NUMBER OF GREETINGS:  10
MAXIMUM NUMBER OF MESSAGES:  200
MAXIMUM GREETING LENGTH (SECS):  60
MAXIMUM MESSAGE LENGTH (SECS)  60
AUTO-DELETE OLD MESSAGES AFTER 30 DAYS.
AUTO DELETE NEW MESSAGES AFTER 99 DAYS.
SUPERVISOR STATUS?  No
ACCESS TO GROUP-BOXES?  Yes
DIAL-OUT ALLOWED?  No
ACCESS TO P.A.?  Yes
PLAY MENU AFTER GREETING?  No
ALLOWED TO RECEIVE FAXMAIL?  No
OPERATOR BOX (DAY):  888  (NIGHT):  888
WHEN EXITING OPEN MAILBOX, GO TO BOX:  821
MAX LINES ALLOWED TO HOLD FOR ONE BOX:  2
WHILE IN QUEUE, SAY POSITION IN LINE?  No
TRY EXTENSION 3 TIMES BEFORE GOING BACK TO CALLER
RESTRICTED DIGITS:  [None]
Class of Service 7:
Set up with the Class of Service 0 options, but with SUPERVISOR STATUS enabled 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/001-5Extension Length:
3 digits
Password Length:
4 digits
Default Passwords:
Equal the mailbox numbers
Mailbox 70:
Set up as the Supervisor mailbox with Class of Service 7
Prototype mailbox 9994 (characteristics are automatically assigned to all mailboxes created):
  TRANSFER TYPE:  Wait for Ring
  CLASS OF SERVICE:  0
  to:  X (signifies the mailbox number)
  CURRENTLY ENABLED:  Yes
  TRANSFER SCHEDULE:  Always
  PASSWORD:  X (signifies the mailbox number)
  SEQUENCE TO TURN ON/OFF MESSAGE WAITING LAMP:  (set by Integration program)
  AFTER PLAYING GREETING:  Wait for digit
1.2.3 Understanding Product Differences
All VP system products use the same software base, but each has different limitations on the number of
boxes you can set up on the system and whether you have access to certain optional modules.
Information provided in this manual is designed to accommodate all VP system types.  Therefore, certain
sections and procedures may not be applicable to certain VP system users.  If you have questions
regarding the availability of a specific feature or option on a particular system, contact your sales
representative.
Also be advised that the NT-based VP systems offer users a graphical screen interface, which provides
slide bars, tabbed pages, buttons, and icons that are not available with other VP systems.  For information
on navigating NT-based VP system screens using graphical screen elements such as tabbed pages and
buttons, consult a Microsoft NT or Windows user’s manual.
The functionality of system and box setup screens, fields on screens, and most configuration file
parameters is identical throughout the entire line of VP system products, including the NT-based products.
With the NT-based products, however, there are differences in the techniques you use to access system
and box setup screens and navigate through those screens.  The NT-based VP systems allow you to
display multiple VP system windows simultaneously, for example, and to access some screens from within
others, whereas other VP systems do not.  These differences equip NT-based system users with
additional navigational and display flexibility.
To ease dealer and technician transition to the NT-based VP systems, most screen and system navigation
techniques provided with other VP systems are also provided with the NT-based systems.  You can, for
example, use the same function keys in both types of systems to navigate through program screens.
Because this manual is designed to accommodate all VP systems, it references these common
navigational techniques in discussions and procedures wherever possible.  Keep in mind, therefore, that if 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/001-6you are working with an NT-based VP system, you may choose to use navigational techniques other than
those documented here to access and work with VP system screens.
With this in mind, also be advised that you may choose to use Windows tools such as File Manager or
Explorer to complete tasks that are performed from a DOS prompt on other VP systems.  Because NT-
based system users can perform these tasks from a DOS prompt or using other techniques, for the sake of
simplicity, only the DOS prompt method is discussed in this manual.
1.2.4  Understanding the Services and Applications in NT-based VP Systems
When the VP system is installed on a PC running Windows NT, 5 separate applications and 6 separate
services are set up on the PC.  Each of these is listed below.
Note:  An application is a program launched by a user.  Applications typically include agraphical user interface (GUI) that allows a user to easily make modifications that affecthow the program operates.  A service is a program typically launched by the operatingsystem.  Services do not have a graphical user interface (GUI), and under normaloperation, they are not directly modified by the user.  In some cases, however, a servicemay be designed to monitor a specific application and use information a user entersonto that application’s screens.PBX
SetupDialogicMessage Status
ViewerKVT Database
ManagerKVT Voice
Mail ManagerVoice Mail
ViewerKVT FTP
ServerOnline
HelpProxy E-mail ClientDatabase
AdministratorApplicationsServicesGammaLink 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/001-7Understanding VP System NT Applications
The following illustration depicts an example of the VP system applications menu that displays on PCs
running Windows NT-based VP systems.
Note that an additional application, PBX Setup, is also provided with NT-based VP systems.  Because the
PBX Setup application should only be run the first time the system is set up, it is not included on the
applications menu.Database Administrator Application
Purpose:Allows the user to view and modify system and box setups.
Location:VP system PC (but can be moved to another PC on the LAN).
Filename: DBA.EXE.
Interaction:Data entered by the user is used by the KVT Database Manager service. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/001-8Message Status Viewer Application
Purpose:Allows the user to view the number of Old and New messages in mailboxes.
Location:VP system PC (but can be moved to another PC on the LAN).
Filename:BOXDISPLAY.EXE.
Interaction:Displays data stored in the KVT Database Manager service. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/001-9Voice Mail Viewer Application
Purpose:Allows the user to view the status of the KVT Voice Mail Manager service, including
the current line activity, and the storage available. Also allows the user to enable or
disable a port on the system.
Location:VP system PC (but can be moved to another PC on the LAN).
Filename:VIEWER.EXE.
Interaction:Displays data stored in the KVT Voice Mail Manager service and provides port
enabling or disabling data to that service. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/001-10Online Help Application
Purpose:Provides online access to the information in the Installation and Maintenance
Manual.  Information provided covers installing, setting up, and working with the VP
system using the system’s screens and telephone interface.
Location:VP system PC (but can be moved to another PC on the LAN).
Filename:DBA.HLP.
Interaction:Online help can be run as an independent application on any computer running Windows
95/98 or Windows NT.  It is also accessible through the Voice Mail Viewer application
and the Database Administrator application. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/001-11PBX Setup Application
Purpose:  Allows the user to specify the PBX type, extension length, and other system setup and
integration-related information.
Location:  VP system PC.
Filename:  PBXSETUP.EXE.
Interaction:  Data entered by the user is used by the KVT Database Manager service. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/001-12Understanding VP System Services
The following illustration depicts an example of a Services dialog box that displays on PCs running
Windows NT-based VP systems.  (You access this box by clicking on the Start button, then selecting
Control Panel / Services.)  The VP system services are listed below:
· Dialogic Service
· GammaLink Service
· KVT Database Manager Service
· KVT Voice Mail Manager Service
· KVT FTP Server Service
· Proxy E-mail Client Service