Key Voice Voice Processing System Installation And Maintenance Manual

							INSTALLATION AND MAINTENANCE MANUAL 4/0020-10Setting the D/41H Memory Address
The VP system uses memory addresses D0000, D2000, D4000… by default.  Set the memory address of
each board using switch SW1.  Table 20-1 shows the position of each switch.BoardNumberSW1 Switch numberAddress12341offoffoffoffD00002offoffonoffD20003offonoffoffD40004offononoffD60005onoffoffoffD80006onoffonoffDA007ononoffoffDC008onononoffDE00Table 20-1   D/41H Board Memory Addresses
Note:Address D4000 has not worked successfully during internal board testing.  When installingmultiple boards, you may need to skip the D4000 address and instead use the D6000address.Setting Other D/41H Hardware Settings
Jumper JP7 must be in place on the first Dialogic board (D0000) installed in the system.  It must be
removed on all other boards in the system.
Jumpers JP5 and JP6 should be in the open position on all boards.
Configuring the D/41H Software
To use Dialogic software to configure D/41H boards:
1. From the Windows NT desktop, click on the Start button, then choose Settings / Control Panel /
Services.  From the SERVICES screen that displays, highlight each of the following services, in the
order presented, and click on the Stop button after each time you highlight a service:
1. PROXY E-MAIL CLIENT (present only on NT-based VP systems running release 10.0 and later)
2. KVT VOICE MAIL MANAGER
3. KVT DATABASE MANAGER SERVICE
4. KVT FTP SERVER
5. DIALOGIC
Be advised that when you stop the KVT VOICE MAIL MANAGER service, all calls currently being
handled by the VP system are immediately terminated.  To exit the SERVICES screen, click on the
Close button. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0020-112. From the Windows NT desktop, select the Start button, then choose Programs / Dialogic System
Software / Dialogic Configuration Manager - DCM.
3. On the DIALOGIC CONFIGURATION MANAGER screen, click on the Action drop down menu, select the
Add Device option. Next, under the Family area, highlight the board type D/X1H. Under the Model
area, highlight D/41H. Click on the Next button. Finally, enter a board ID (for example, board1) for
the board at the prompt and then select the Next button. There is a pause while the board is detected
in the system.
4. On the DIALOGIC CONFIGURATION MANAGER PROPERTIES screen, confirm the configuration
information is correct for the board (including the correct interrupt value is specified—IRQ 5 is
recommended), then click on the OK button.  If you must correct information displayed, select the
item you need to correct, re-enter the value, select the Apply button, then click on the OK button.
5. The DIALOGIC CONFIGURATION MANAGER screen displays.  Repeat steps 3-4 for each D/41H board in
the system.
6. When information for each board has been entered, select the Service drop down menu, select Startup
Mode, then select the AUTOMATIC option.
7. On the DIALOGIC CONFIGURATION MANAGER screen, select the File drop down menu, then select the
Exit option.
8. To restart the VP system, restart the PC by clicking on the Start button, selecting Shutdown, verifying
Restart is selected, and clicking on the OK button.
20.1.8 Installing a D160SC-LS Board (NT-based VP Systems)
Setting the D160SC-LS Board ID
Assign a unique board ID to each D160SC-LS board in the VP system by rotating the board ID indicator
on each board to an appropriate number.
Setting the D160SC-LS Hardware Interrupt and Memory Address
When you configure D160SC-LS boards using the Dialogic board configuration software, an available
hardware interrupt and memory address is automatically assigned to each board.  You do not need to
manually enter this information or adjust physical board settings prior to running the Dialogic
configuration software.
Configuring the D160SC-LS Software
To use Dialogic software to configure D160SC-LS boards:
1. From the Windows NT desktop, click on the Start button, then choose Settings / Control Panel /
Services.  From the SERVICES screen that displays, highlight each of the following services, in the
order presented, and click on the Stop button after each time you highlight a service:
1. PROXY E-MAIL CLIENT (present only on NT-based VP systems running release 10.0 and later)
2. KVT VOICE MAIL MANAGER 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0020-123. KVT DATABASE SERVER
4. KVT FTP SERVER
5. DIALOGIC
Be advised that when you stop the KVT VOICE MAIL MANAGER service, all calls currently being
handled by the VP system are immediately terminated.  To exit the SERVICES screen, click on the
Close button.
2. From the Windows NT desktop, select the Start button, then choose Programs / Dialogic System
Software / Dialogic Configuration Manager - DCM.
When the system has one or more Dialogic D160SC-LS 16-port boards, the Dialogic Configuration
Manager program detects each of these boards and assigns each an available IRQ and memory
address.  In most instances, IRQ 5 and address D800 is assigned.  If the system also includes one or
more Dialogic D/41H 4-port board, however, it is recommended you use IRQ 5 for the D/41H
board(s).  Under these circumstances you should modify the IRQ setting assigned to the 16-port
board(s) to IRQ 9.  You can modify this IRQ and, if necessary, the memory address assigned (D800
should be fine in most installations) on the DIALOGIC CONFIGURATION MANAGER PROPERTIES screen.
Select the item you need to correct, enter a new value, and select the Apply button.  When you are
satisfied with the board settings, click on the OK button.
3. The DIALOGIC CONFIGURATION MANAGER screen displays.  If necessary, manually enter information
on additional boards that were not automatically detected.  Refer to steps 3-4 of the procedure
provided under the heading, “Configuring the D/41H Software.”
4. When information for each board has been entered, select the Service drop down menu, select
STARTUP MODE, then select the AUTOMATIC option.
5. On the DIALOGIC CONFIGURATION MANAGER screen, select the File drop down menu, then select the
EXIT option.
6. To restart the VP system, restart the PC by clicking on the Start button, selecting Shutdown, verifying
Restart is selected, and clicking on the OK button.
20.2 Using Rhetorex BoardsThe Rhetorex boards are packed in static-proof bags.  Make sure you are grounded when you remove the
boards from the bags.  You can ground yourself by touching the frame of the computer.
All Rhetorex boards must be configured via hardware and software.  You configure the hardware by
installing or removing shorting jumpers on the boards.  You configure the software using a Rhetorex
program called CONFIGUR.
20.2.1 Rhetorex Board Installation Considerations
Each Rhetorex board installed in the VP system must be assigned an address in memory using the
CONFIGUR program explained later in this section.  Board 1 (as determined by the jumper settings) will
be assigned memory address 1 in the CONFIGUR program. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0020-13The VP system ports begin with port 1 on board 1, but the alignment of additional ports depends n the
system configuration and the types of Rhetorex boards used.  For example, consider a 6 port system using
one 2132 board and one 4132 board.  If you address the 2132 board as board 1 and the 4132 board as
board 2, then the VP system ports (lines) 1 and 2 reside on the 2132 board and ports 3-6 reside on the
4132 board.
If you reverse the above example and install the 4132 board as board 1 and the 2132 board as board 2, the
VP system ports 1-4 reside on the 4132 board and ports 5 and 6 reside on the 2132 board.
Configuring Rhetorex Board Jumper Settings
Rhetorex boards require jumpers to be set according to the board number as explained above.  The
settings are shown in illustrations below.::::::::::Figure 20-6   Rhetorex 2132 and 4132 Boards:::::::::: EJ1Figure 20-7   Rhetorex 232 and 432 Boards
The Rhetorex 232, 2132, 432, and 4132 boards are configured with a 10-pin jumper array with removable
shorting jumper plugs.  Install or remove the appropriate jumpers according to the information provided
below.
Rhetorex 208 and 408 boards can only be configured as board 1 or board 2, therefore a maximum of two
of these types of boards may be installed in a system.  Configure the boards as follows:
· Board 1   -   Jumper EJ1 installed
· Board 2   -   Jumper EJ1 removed 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0020-14BOARD 1
BOARD 2
BOARD 3
BOARD 4BOARD 5
BOARD 6
BOARD 7
BOARD 8Figure 20-8   Jumper Settings for Rhetorex 208 and 408 Boards
Note:Rhetorex 208 and 408 boards are no longer in production and are shown here forreference with existing systems.  These boards have been replaced with 208B and 408Bboards, which are discussed below.20.2.2 Configuring Rhetorex RDSP 208B (Duet ) and 408B (Quartet) Boards
The Rhetorex 208B and 408B boards are not configurable and are limited to one board per system.  This
board must be set up as board 1.  To add additional ports to a system using either a 208B or a 408B board,
you must use one of the previously discussed model boards configured as board 2, 3, 4 etc.
If an existing system contains a single 208 or 408 board, you can expand the system by one board (2 or 4
ports) using a 208B or 408B board.  Since the newly installed 208B or 408B board is fixed as board 1,
you must re-configure the existing 208 or 408 board as board 2 by removing jumper EJ1 (Figure 20-7).
20.2.3 Installing Rhetorex Boards in the Computer
Rhetorex boards fit into any 8-bit or 16-bit slot.  2132 and 4132 boards require full-length slots, and 208
and 408 boards require half-length slots.  Choose an empty slot, and remove the screw holding the blank
bracket in place.  Remove the blank bracket, and save it.  Position the board with the bracket towards the
rear of the computer.  If you are installing a full-length board, make sure the other end of the board is
positioned in the plastic guide.  Slide the board down until the gold-fingered connector makes contact
with the slot.  Verify that the connector and slot are aligned, then firmly push the board into the slot.
Screw the end bracket of the board down firmly, using the screw that held the blanking plate.
If you are installing more than one Rhetorex board, repeat these instructions for each board. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0020-15Making Telephone Line Connections to the Rhetorex Board
The telephone jacks on the Rhetorex boards are type RJ-14 (each connector has two lines).  If you are
installing four port boards, connect lines 1 and 2 to the upper RJ-14 socket at the rear of the Rhetorex
board.  Connect lines 3 and 4 to the lower RJ-14 socket.
Programming Memory Addresses on the Rhetorex Board
When you run the System Setup utility, you are prompted to enter the number of lines (ports) being
installed in the system. If you entered this number correctly and are using the most logical configuration,
the VP system automatically configures the Rhetorex software.  (Always select the actual number of ports
being installed, even if the system will not be currently utilizing all of the ports.  For example, if you are
installing two 4-port Rhetorex boards but are currently going to use only six ports, with two ports for
future growth, you must still select 8 ports in the Setup utility.)
To confirm all memory address information is programmed correctly, use the Rhetorex CONFIGUR
program.  From the \VM prompt, type CONFIGUR then press .  The Main menu screen of the
program displays, as shown in Figure 20-9.Figure 20-9   CONFIGURE Program
Setting up the Rhetorex Board PORTS
Note that the term ports, as used on this screen, refers to DOS address ports, not the analog telephone line
ports that connect the Rhetorex boards to the telephone system. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0020-16By default one Rhetorex board is configured with address 300H.  For each additional board installed,
addresses must be added in order down the column.  These addresses are the same whether the board is a
2-port board or a 4-port board.  The following table shows the addresses for the first 8 boards:BOARD #12345678RDSP =300H301H302H303H304H305H306H307HSetting Up the Rhetorex Board MEMORY
Memory space must be assigned for the number of Rhetorex voice board ports installed.  Here, the term
ports refers to telephone line connections.  For example, if you are installing a total of two 4132 boards,
you must configure memory for 8 ports.
Each port requires 16K of EMS memory (64KB for each 4-port board and 32KB for each 2-port board).
Enter the total memory needed for the system in the field EMSMEMORY.  The REALMEMORY and RAMDISK
fields should both be 0KB.
The FILE area of the screen is used in conjunction with the Rhetorex program ACCUCALL (see section
13).
When you have completed the data entry on the screen, exit the CONFIGUR program by pressing .
Note:Whenever you have entered or modified data in the Rhetorex CONFIGUR program, youmust re-boot the computer for the changes to take effect. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0021-121. Installing Kit Systems
Most VP systems are sold as turnkey systems and are shipped with VP system software and voice
boards pre-installed.  If you are working with a VP system kit, however, you must manually install the
voice board hardware and the VP system software.  Section 20 provides information on installing voice
boards.  This section identifies the minimum hardware and software requirements of the VP system and
details the procedure for installing VP system software.
21.1 DOS-based VP System RequirementsThe minimum configuration required to install and operate a DOS-based VP system is outlined below:
· IBM PC-AT, 386 (or compatible), with at least 4 MB of memory (RAM).  The PC should contain
a conventional motherboard and separate video and multi I/O cards. Unitary motherboards in
which the video and multi I/O functions are integrated are not recommended due to possible
conflicts with the voice processing board(s).
· Computer hard drive with at least 20 MB of free space.  After DOS loads, this provides
approximately 1 hour of message and greeting recording time.  Add 15 MB for each additional
hour of recording time required.
· DOS version 5.0 or above (loaded high).
· Diskette drive.
· Parallel port.
· At least one voice processing board.
· Expanded-memory manager (such as EMM386, which is part of the DOS package).
· Hard disk drive maintenance utility, such as Microsoft DEFRAG (included with DOS 6.0 and
above) or Norton Utilities (for use with DOS 5.0).  Norton Utilities is a product of the Symantec
Corporation.
21.2 Configuring the PC for the DOS-based VP SystemThis section discusses basic configuration considerations you should keep in mind when setting up the
system.  Note that some PCs do not include all options and settings discussed here.
In the computer BIOS settings, verify the following settings:
· Under Advanced CMOS Setup, all ROM Shadow Memory is DISABLED. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0021-2· Depending on the PC options, WAIT FOR F1 IF ANY ERROR is DISABLED or the option IGNORE
KEYBOARD ERRORS is ENABLED.
· Under Advanced Chip Setup, the setting for A/T Clock Select is no greater than CPUCLK/5.  Note
that not all PC boards provide this option.
· All Power Management options are DISABLED.
Note:When allocating computer resources in the CONFIG.SYS file (for example, video boards,I/O ports, modems, etc.), do not use the DØØØ and D8ØØ memory blocks.  This area ofmemory must be available for use by the VP system and the voice processing boards.21.3 NT-based VP System RequirementsThe minimum configuration required to install and operate an NT-based VP system is outlined below:
· IBM Pentium PC / 233 MHz (or compatible), with at least 64MB of memory (RAM).  The PC
should contain a conventional motherboard and separate video and multi I/O cards. Unitary
motherboards in which the video and multi I/O functions are integrated are not recommended due
to possible conflicts with the voice processing board(s).
· Computer hard drive with at least 1GB of free space.
· NT version 4.0 or above with Service Release 5.0.
· CD-ROM drive.
· Parallel port.
· At least one voice processing board.
· Hard disk drive maintenance utility (recommended).
· Tape backup drive (strongly recommended).
· Sound card and microphone (necessary for re-recording system prompts).
21.4 Configuring the PC for the NT-based VP SystemThis section discusses basic configuration considerations you should keep in mind when setting up the
system.  Note that some PCs do not include all options and settings discussed here.
In the computer BIOS settings, verify the following settings:
· Under Advanced CMOS Setup, all ROM Shadow Memory is DISABLED. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0021-3· Depending on the PC options, WAIT FOR F1 IF ANY ERROR is DISABLED or the option IGNORE
KEYBOARD ERRORS is ENABLED or the option HALT ON: ALL, BUT KEYBOARD is selected.
· All Power Management options are DISABLED.
Note:When allocating computer resources in the CONFIG.SYS file (for example, video boards,I/O ports, modems, etc.), do not use the DØØØ and D8ØØ memory blocks.  This area ofmemory must be available for use by the VP system and the voice processing boards.Note:Set IRQs 3, 4, 5, 7, 9, and 10 to LEGACY ISA.21.5 Installing the Voice Processing BoardSee section 20 for information on how to install the various voice processing boards supported by the VP
system.
21.6 Installing the KeyThe VP system software itself is not copy-protected.  Backup copies can be made of DOS-based VP
system master diskettes using the normal DOS COPY , XCOPY, or DISKCOPY commands.  However, VP
systems run only if the Authorization key (shown in Figure 21-1) is attached to one of the PC’s parallel
(printer) ports.  If an Authorization key is not attached to the PC, the VP system operates in the single-
line demonstration mode.  In this mode, the VP system answers calls only on line 1 and processes only
20 calls before it must be manually re-started.Figure 21-1  Authorization key
Note:If you are using a locally attached printer to output log file reports, etc., you can connectthe printer to the female end of the software key.  If attached to the key, the printer mustbe powered on and in the on-line state at all times.  If it is not, the VP system does notoperate.  For this reason, it is recommended you attach a printer to the VP system on analternate printer port or print using a network printer.  The key can be connected to anyactive LPT port.