Key Voice Voice Processing System Installation And Maintenance Manual

							INSTALLATION AND MAINTENANCE MANUAL 4/00Index-16PBX’s, 17-2
PMS System, 8-4
integration
absence of touch-tones, 17-2
break in line current, 17-1
C.O. line identifier digits, 17-4
call progress tone detection, 17-5
call progress tones, 17-2
detecting hang-up, 17-1
disconnect digit sequence, 17-2
in-band signaling, 17-3
integrating with PBX’s, 17-2
interfacing with PBX’s without voice mail
integration, 17-4
out-of-band signaling, 17-3
reason codes, 17-4
station identifier digits, 17-3
understanding for system, 17-1
using translation file TRANS.TXT, 17-4
Inter Digit
configuration file options, 12-19
Internal
configuration file options, 12-20
Interval
Mailbox screen, 5-31
Intervals of X
Mailbox screen, 5-31
Is Account Active
Mailbox screen, 5-34
IVR
notes on delimiters, 26-15
running VRBINDEX, 26-15
setting up custom prompts for IVR, 26-10
setting up IVR application, 26-11
speeding searches for an IVR application, 26-14
using custom prompts for, 26-10
IVR Box
(Unlabeled Box field), 26-5
A Record Matches if, 26-7
accessing IVR Box screen, 26-2
And then, 26-9
And then Search for X More Matching Records,
26-9
Bail-out Digits, 26-5
Box, 26-5
Box Name, 26-4
Box Number, 26-3
Delimiter Between Fields, 26-6
Field Types, 26-6
Field X is, 26-6
Filename, 26-5
Greeting Recorded, 26-4
If Account Number Not Yet Entered, 26-5
If Match Found, Construct, 26-9
If Match Found, Say, 26-9
If Match Not Found, 26-10
Max Secs Between Digits, 26-4
Max Time to Wait Between Digits X Seconds, 26-
4
Name of File Containing Data, 26-5Output Phrase # Recorded, 26-8
Owner, 26-4
Prompt for Input # Recorded, 26-7
setting up, 26-1
Then Search for Up to X More Matching Records,
26-9
IVR Box Page 1 screen
picture, 29-10
IVR Box Page 2 screen
picture, 29-11
IVR Box Page 3 screen
picture, 29-11
IVR Box screen, Data File tab
picture, 29-31
IVR Box screen, Playing Results tab
picture, 29-35
IVR Box screen, Recording Inputs tab
picture, 29-32
IVR Box screen, Recording Outputs tab
picture, 29-33
IVR Box screen, Searching tab
picture, 29-34
IVR module
understanding, 26-1
using, 26-1
IVR Prompt Language
configuration file options, 12-20
IVR Voice File Path
configuration file options, 12-20
—J—
Job Complete
Telemarketing Box screen, 28-3
—K—
Keep Messages New
configuration file options, 12-20
key
installing, 21-3
key system
connecting to VP System, 2-3
KeyLink
connecting remote PC to the host PC, 10-3
File Transfer option, 10-6
installing on remote and host PCs, 10-1, 10-2
transferring files between remote PC and the host
PC, 10-6
using, 10-1
KeyLink communications software
equipment requirements, 2-2
kit systems
installing, 21-1
KVT Database Manager service, 1-14
KVT FTP Server service, 1-14
KVT Voice Mail Manager service, 1-14
—L—
L2 - L9 Directories
file organization, 16-2 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/00Index-17LAN
unified messaging and e-mail reader functionality
on, 22-6
LAN requirements
unified messaging, 22-5
language
selecting at beginning of call, 7-64
selecting during call, 7-65
languages
changing, 6-17
switching, 7-64
Languages
configuration file options, 12-20
laptop computer
equipment requirements, 2-2
last name
Dial-by-Name directory configuration options, 7-
81
Last Name
Mailbox screen, 5-12
line activity
displaying in Line Status screens, 7-43
line groups
using, 7-88
Line Groups
Line Information screen, 4-16
Line Information screen, 4-15
Initial Box (Day Service, Night Service, Lunch
Service), 4-16
Line Groups, 4-16
Outgoing Calls Allowed, 4-16
picture, 4-15, 29-6, 29-24
Rings to Answer, 4-16
Line Status screens
accessing the database, 7-43
adjusting the PC clock, 7-44
changing the display mode, 7-43
displaying line activity, 7-43
displaying software versions, 7-44
manually activating message waiting lamp refresh,
7-43
resetting a mailbox, 7-44
resetting call counts, 7-43
taking a line off hook, 7-43
terminating a call on a line, 7-42
understanding, 7-41
viewing activity on each line, 7-45
viewing available displays in, 7-45
viewing incoming call summary in, 7-46
viewing outbound telemarketing status in, 7-46
viewing remaining message space in, 7-45
viewing remaining message status in, 7-45
Lines Connected
configuration file options, 12-21
Link Format
configuration file options, 12-21
List of Extensions
ACD Box, 5-67
List of Members
Group Box, 5-57listening
to new messages, 6-7
to old messages, 6-7
to Question Box answers, 6-17
to saved messages, 6-7
Listing Agent
Listing Box screen, 27-9
Listing Box
accessing, 27-8
accessing Listing Box remotely, 27-11
Box Number, 27-9
Category for Question 1, 2, 3, 4, 27-10
Cross-Reference Number, 27-10
Description, 27-10
Description Recorded, 27-10
Listing Agent, 27-9
Notes, 27-10
Question 1, 2, 3, 4, 27-10
setting up, 27-8
Talking Classifieds Gateway Box, 27-11
understanding, 27-8
Listing Box screen
picture, 29-10, 29-35
live attendant, compared to automated, 1-1, 1-2
Local Spkr
configuration file options, 12-21
LOG Directory
file organization, 16-3
logging
call logging files, 23-16
fax calls, 24-16
in and out of an ACD group, 7-22
Wake-up Call schedules, 8-3
Wake-up Calls, 8-3
logging into the VP System, 2-12
Login Failure report, 7-55
LOGINS.TXT code
entering, 2-11
logon
specifying rules for automatic logon, 7-79
Long Hook Flash
configuration file options, 12-21
lookups
setting up database lookups, 7-83
Lunch Operator Is Day
configuration file options, 12-22
—M—
M Directory
file organization, 16-2
mailbox
adding remotely, 7-58
administrating ACD Boxes, 6-16
allocable mailboxes, 27-17
changing Call Transfer Service for mailbox, 6-14
changing languages, 6-17
changing mailbox options, 6-11
changing Message Notification Service for
mailbox, 6-15 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/00Index-18changing Pager Service for mailbox, 6-15
changing password for mailbox, 6-13
changing personal distribution list for mailbox, 6-
16
completing the Subscriber Mailbox Information
worksheet, 2-19
creating a fax switch mailbox, 7-100
deleting remotely, 7-58
Demo Mailbox 9993, 5-36
exiting, 6-18
guest mailboxes for hotel integration, 8-1
identifying yourself as the owner, 6-1
keeping a mailbox out of the Dial-by-Name
directory, 7-81
Mailbox screen, 5-11
Main menu, understanding, 6-4
modifying remotely, 7-58
modifying VP system mailbox setups using
Microsoft Exchange Administrator, 2-29
new user tutorial, 6-2
overview, 1-3
performing administration, 7-57
placing an outgoing call, 6-18
Question Box, 5-36
recording greeting for mailbox, 6-12
recording name for mailbox, 6-12
resetting, 5-36
resetting in Line Status screens, 7-44
restoring remotely, 7-59
retrieving message sent to another mailbox, 6-16
reviewing messages scheduled for Future
Delivery, 6-15
selecting operator box greetings, 7-101
sending messages, 6-10
setting up, 5-4
setting up allocable mailboxes, 27-17
setting up companion listing boxes for automatic
allocation mailboxes, 27-18
setting up message delivery, 7-33
setting up multiple operator mailbox, 7-101
suspending remotely, 7-59
understanding prototype mailbox, 5-5
using Supervisor options, 6-18
mailbox 70
default value, 1-6
Mailbox Box screen, Call Transfer tab
picture, 29-36
Mailbox Box screen, Distribution Lists tab
picture, 29-38
Mailbox Box screen, General tab
picture, 29-36
Mailbox Box screen, Hotel tab
picture, 29-39
Mailbox Box screen, Message Delivery tab
picture, 29-37
Mailbox Box screen, Pager tab
picture, 29-38
Mailbox Box screen, Recording tab
picture, 29-37
Mailbox Delivery report, 7-55Mailbox Information report, 7-54
Mailbox Operator Access
setting up multiple operator mailbox, 7-101
Mailbox Page 1 screen
picture, 29-12
Mailbox Page 2 screen
picture, 29-12
Mailbox Page 3 screen
picture, 29-13
Mailbox Page 4 screen
picture, 29-13
Mailbox Page 5 screen
picture, 29-14
mailbox reports
available on NT-based system, 7-52
Mailbox screen, 5-11
(Unlabeled Box field), 5-27
(Unlabeled Members fields), 5-33
Account Number, 5-34
Account Type, 5-34, 5-35
Activate Pager During These Times, 5-25
After Leaving Message, 5-27
After Playing Greeting, 5-25
Assume no-answer after X rings, 5-15
At Intervals of X Minutes, 5-24
Automatically Forward NEW Messages to Box X
After X Hours, 5-28
Box, 5-27
Box Number, 5-12
Call, 5-29
Call Schedule, 5-25
Call the Pager X times, 5-24
Class of Service, 5-21
Currently Enabled, 5-17, 5-25, 5-31
Currently Scheduled, 5-33
Default Account for Outgoing Mail, 5-34
Deliver These Messages, 5-31
distribution list setup, 5-33
During X, 5-28, 5-31
E-mail Address, 5-34
Enabled, 5-25, 5-33
End, 5-32
Enhanced tab, 5-33
First Name, 5-12
Friendly Name, 5-34
Get Caller’s Name, 5-16
Greeting Recorded, 5-19
Host Name, 5-35
Hotel Guest Privileges Only, 5-33
If Call is via D.I.D., Play Greeting in Language, 5-
28
If Caller Chooses, 5-27
Interval, 5-31
Intervals of X, 5-31
Is Account Active, 5-34
Last Name, 5-12
Members, 5-33
Message Delivery, 5-29
Minutes Between Calls, 5-24
Name (first), 5-12 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/00Index-19Name (last), 5-12
Name Recorded, 5-18
New, 5-23
New Messages, 5-23
Old, 5-23
Old Messages, 5-23
Page 5 fields, 5-33
Pager Number, 5-23
Pager Type, 5-24
Password, 5-17, 5-35
Record All Calls, 5-17
record call setup, 5-33
Record Every Call, 5-17
Repeat, 5-30
Restricted - Client Of, 5-21
Restricted Access, 5-21
Rings to Answer, 5-15
Run This Cycle X Times, 5-31
Run This Sequence X Times, 5-31
Schedule, 5-28, 5-31, 5-32
Sequence to Turn OFF Message-Waiting Lamp, 5-
22
Sequence to Turn ON Message-Waiting Lamp, 5-
21
Start, 5-32
Times to Call, 5-24
To, 5-14
Transfer Schedule, 5-17
Transfer to, 5-14
Transfer Type, 5-13
Use Language, 5-28
Use Three-Way Calling, 5-15
User Name, 5-35
Wake-Up Time, 5-33
X Times, 5-30
Mailbox Usage report, 7-54
Main menu, understanding, 6-4
Make Calls on area
Telemarketing Box screen, 28-4
MAKEBOX.EXE utility
using, 5-3
making
backups, 14-1
boxes, 5-1
making local connections to the board
using an audio coupler, 2-6
using two telephone lines, 2-6
manual transfer bypass, using, 7-12
manually
activating message waiting lamp refresh in Line
Status screens, 7-43
mapping
menu options, 19-1
Max Calls on On-Screen Graph
General Information screen, 4-10
Max Digits
Telemarketing Box screen, 28-5
Max Duration for 3-Way
General Information screen, 4-12
Max Faxes We Will Send Per CallFax Setup screen, 24-8
Max Inactive
configuration file options, 12-22
Max Length
Question Box, 5-43
Max Lines Allowed To Hold For One Box
Class of Service screen, 4-35
Max Lines to Hold
default value, 1-5
Max Lockup
configuration file options, 12-22
Max Message Length X Seconds
Group Box, 5-56
Max Message Time
Group Box, 5-56
Max Number of Digits to Collect
Directory Box, 5-60
Max Password Length
configuration file options, 12-22
Max Secs Between Digits
IVR Box screen, 26-4
Max Silence
Question Box, 5-43
Max Time
Question Box, 5-43
Max Time for Three-Way Call
Call Transfer screen, 4-26
Max Time to Wait Between Digits X Seconds
IVR Box screen, 26-4
Maximum Box Length
General Information screen, 4-13
Maximum Box Length When Caller is Dialing
Setting Up the Other Customizations screen, 4-39
Maximum Greeting Length
Class of Service screen, 4-32
default value, 1-5
Maximum Message Length
Class of Service screen, 4-33
default value, 1-5
Maximum Number of Digits Allowed
Account Number Box, 5-74
Maximum Number of Digits in Account Number
Account Number Box, 5-74
Maximum Number of Digits to Accept
Directory Box, 5-60
Maximum Number of Digits to Dial
Telemarketing Box screen, 28-5
Maximum Number of Documents to Send per Call
Fax Setup screen, 24-8
Maximum Number of Greetings
Class of Service screen, 4-32
default value, 1-5
Maximum Number of Lines Allowed to Hold for this
Mailbox
Class of Service screen, 4-35
Maximum Number of Messages
Class of Service screen, 4-32
default value, 1-5
Mbox Default Digit
configuration file options, 12-23 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/00Index-20Members
Mailbox screen, 5-33
Menu
configuration file options, 12-23
menu options
accessing for DOS, 1-16
accessing for Windows NT, 1-17
mapping, 19-1
message counts
viewing message counts in the Message Status
Viewer application, 7-47
message delivery
programming for digital pagers, 7-30
programming tone pagers for, 7-26
setting up, 7-33
Message Delivery
Mailbox screen, 5-29
Message Notification Service
changing for mailbox, 6-15
Message Pause Time
configuration file options, 12-23
message space
viewing remaining space in Line Status screens, 7-
45
message status
viewing in Line Status screens, 7-45
Message Status Viewer application, 1-9
using, 7-47
message waiting lamp
manually refreshing in Line Status screens, 7-44
message waiting lamps
manually refreshing in the Voice Mail Viewer
application, 7-47
messages
copying greetings, names, and messages, 14-2
Delete Message, 6-8
Delete the Message, 6-10
error messages of system, 18-1
Forward the Message, 6-8
Hear the Time and Date, 6-10
listening to new messages, 6-7
listening to old messages, 6-7
listening to saved messages, 6-7
More Options, 6-8
Next Message, 6-8
options between messages, 6-7
Replay Message, 6-8
Reply to a Message, 6-9, 6-10
restoring names, greetings, and messages, 14-5
retrieving message sent to another mailbox, 6-16
reviewing messages scheduled for Future
Delivery, 6-15
Save As New, 6-8
sending, 6-10
sending broadcast messages, 7-62
Transfer to Message Sender, 6-9
Microsoft Exchange Administrator
using to modify VP system mailboxes, 2-29
Min # of Digits
Question Box, 5-43Min Time
Question Box, 5-43
Minimum Message
configuration file options, 12-23
Minimum Number of Digits in Account Number
Account Number Box, 5-74
Minimum Number of Digits Required
Account Number Box, 5-74
Minutes Between Calls
Mailbox screen, 5-24
Mode MONO, 9-6
Mode W80, 9-6
modifying
automatic maintenance schedule on DOS-based
VP systems, 21-7
configuration file for a fax switch, 7-100
existing prompts, 24-18
mailbox remotely, 7-58
modifying prompts in FaxMail module, 25-6
Question Box remotely, 7-61
Routing Box, 7-60
Talking Classifieds existing prompts, 27-20
VM.CFG file for multilingual systems, 7-67
modules
activating modules, 23-1
fax distribution module, 24-1
FaxMail module, 25-1
installing hardware /software required for fax
modules, 23-2
installing module prompts, 23-1
installing optional modules, 23-1
installing optional on DOS-based VP systems, 21-
5
installing optional on NT-based VP systems, 21-8
IVR module, 26-1
Outbound Telemarketing module, 28-1
Talking Classifieds module, 27-1
modules, understanding, 1-6
Monitor
configuration file options, 12-23
using, 7-3
Monitor
using with outgoing calls, 7-92
More Options
options between messages, 6-8
moving information from DOS- to NT-based VP
systems, 2-7
MSD, 9-1
multilingual feature
using feature, 7-64
multiple operator mailbox
Mailbox Operator Access, 7-101
Routing Box Operator Access, 7-101
setting up, 7-101
MW Off Reps
configuration file options, 12-24
MW On Reps
configuration file options, 12-24
MW Priority
configuration file options, 12-24 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/00Index-21MW Q Size
configuration file options, 12-24
—N—
name
copying greetings, names, and messages, 14-2
prompting callers for names, 7-14
recording for mailbox, 6-12
restoring names, greetings, and messages, 14-5
Name (first)
Mailbox screen, 5-12
Name (last)
Mailbox screen, 5-12
Name of File Containing, 28-5
Name of File Containing Data
IVR Box screen, 26-5
Name of File Containing Telephone Numbers
Telemarketing Box screen, 28-4
Name of File to Log Telemarketing Call Results
Telemarketing Box screen, 28-5
Name Recorded
Group Box, 5-56
Mailbox screen, 5-18
network messaging
setting up, 7-108
New
Mailbox screen, 5-23
New Answers Activate Message Delivery in Owner’s
Mailbox
Question Box, 5-41
new messages
listening to, 6-7
New Messages
Mailbox screen, 5-23
New Msgs
Question Box, 5-44
new user tutorial, completing, 6-2
Next Message
options between messages, 6-8
Night Operator Box
ACD Box, 5-67
Night service
supervisor control, 7-37
switching service modes remotely, 7-63
No Account in Log
configuration file options, 12-24
No Answer
using different greetings for busy and no answer,
7-15
No Name Transfers
configuration file options, 12-25
No PC Beep
configuration file options, 12-25
No Record Beep
configuration file options, 12-25
No Serial MW Refresh
configuration file options, 12-25
No Transfer
Transfer Type, 5-13transfer types, 7-5
No Video Memory
configuration file options, 12-25
Norton Utilities, 9-1
defragmenting systems using, 21-6
Notes
Listing Box screen, 27-10
Notify Priority
configuration file options, 12-26
Notify Reps
configuration file options, 12-26
Notify Rings
configuration file options, 12-26
NT
accessing VP System menu options, 1-17
NT-based VP System Box Setup screens, 29-27
NT-based VP System screens, 29-16
requirements for NT-based VP Systems, 21-2
VP system applications, 1-7
VP system services, 1-7
NT systems
backing up, 14-5
NT-based VP System
configuring the PC for, 21-2
NTRenew code
activating modules, 23-1
null modem serial cable
equipment requirements, 2-2
number
storing calling party’s number, 7-70
Number of Boxes to Log
General Information screen, 4-7
Number of Boxes to Track in Log
General Information screen, 4-7
number of letters to request
Dial-by-Name directory configuration options, 7-
82
Number of Lines Detected
General Information screen, 4-8
Number of Messages
Group Box, 5-56
Number of Messages Currently in Box
Group Box, 5-56
Number of Re-Tries
Telemarketing Box screen, 28-6
Number of Seconds of Non-Silence to End Recording
Technical Information screen, 4-28
Number of Seconds of Silence to End Recording
Technical Information screen, 4-28
Number of Seconds to Wait for a Digit
Account Number Box, 5-75
Number of Seconds to Wait For a Digit
Routing Box, 5-49
Number of Times to Play Greeting
Directory Box, 5-60
Routing Box, 5-49
Number of Times to Re-try Busy / No-Answer
Numbers
Telemarketing Box screen, 28-6
NUMLINES.TXT code 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/00Index-22entering, 2-11
—O—
off hook
taking a line off hook in Line Status screens, 7-43
Offer Options After
ACD Box, 5-70
Offer Other Options After X Announcements
ACD Box, 5-70
Offhook Delay
configuration file options, 12-26
Old
Mailbox screen, 5-23
old messages
listening to, 6-7
Old Messages
Mailbox screen, 5-23
Old Msgs
Question Box, 5-44
Omit Group Sender
configuration file options, 12-27
On Answer, Go to Box
Telemarketing Box screen, 28-6
On Answer, Pause for X Seconds, Waiting for PBX
Digits
PBX Information screen, 4-25
On Exit
Gateway Box screen, 27-7
On Exit from Talking Classifieds Area
Gateway Box screen, 27-7
Onhook DTMF
configuration file options, 12-27
Online Help application, 1-11
operator
selecting operator box greetings, 7-101
setting up multiple operator mailbox, 7-101
Operator Box (day)
default value, 1-5
Operator Box (Day)
ACD Box, 5-67
Operator Box (Day) (Night)
Class of Service screen, 4-34
Operator Box (Night)
ACD Box, 5-67
optional modules
activating modules, 23-1
hardware /software required for fax modules, 23-2
installing, 23-1
installing hardware /software required for fax
modules, 23-2
installing module prompts, 23-1
installing on DOS-based VP systems, 21-5
installing on NT-based VP systems, 21-8
optional modules, understanding, 1-6
options
between messages, 6-7
changing for mailbox, 6-11
for new user tutorial, 6-4
mapping menu options, 19-1using Supervisor options, 6-18
organization
file organization, 16-1
Other Customizations screen
picture, 4-37, 29-6
Outbound Delay
configuration file options, 12-27
Outbound Telemarketing module
setting up Telemarketing Box, 28-1
using, 28-1
outbound telemarketing status
viewing in Line Status screens, 7-46
outgoing call, placing, 6-18
outgoing calls
placing, 7-91
understanding, 7-91
using Monitor feature with outgoing calls, 7-92
Outgoing Calls Allowed
Line Information screen, 4-16
out-of-band signaling
integrating with PBX’s, 17-3
Output Phrase # Recorded
IVR Box screen, 26-8
overview
account number box, 1-3
ACD box, 1-3
automated attendant, 1-1
box, 5-1
box types, 1-2
default database, 1-4
directory box, 1-3
group box, 1-3
mailbox, 1-3
question box, 1-3
Routing box, 1-3
voice mail, 1-2
VP System, 1-1
owner
identifying yourself as the mailbox owner, 6-1
Owner
Account Number Box, 5-74
ACD Box, 5-67
Fax Box screen, 24-3
IVR Box screen, 26-4
Routing Box, 5-49
Owner Box
Fax Box screen, 24-3
Question Box, 5-40
owners, specifying for Routing Box, 5-46
—P—
P Directory
file organization, 16-1
P.A. system
announcing a call over, 7-37
PA.Busy
configuration file options, 12-28
PA.Cancel
configuration file options, 12-28 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/00Index-23PA.Int
configuration file options, 12-29
PA.Repeats
configuration file options, 12-29
Page Immediately, After Playing Greeting, 5-26
page number
programming digital pagers, 7-27
Pager Append
configuration file options, 12-29
Pager Number
Mailbox screen, 5-23
Pager Prefix
configuration file options, 12-29
Pager Retry
configuration file options, 12-29
Pager Service
changing for mailbox, 6-15
Pager Time
configuration file options, 12-30
Pager Trail
configuration file options, 12-30
Pager Type
Mailbox screen, 5-24
paging
setting up, 7-24
setting up a schedule, 7-31
setting up digital pagers, 7-27
setting up tone pagers, 7-24
setting up voice pagers, 7-31
troubleshooting, 7-32
paper
sending a fax into a Fax Box from paper, 24-13
password
changing for mailbox, 6-13
default Technician password, 1-4
default value, 1-6
Password
Mailbox screen, 5-17, 5-35
password length
default value, 1-6
passwords
logging into the VP System, 2-12
Path for Call Log Information
General Information screen, 4-14
Path for Fax Distribution Documents
Fax Setup screen, 24-10
Path for Fax-Mail Documents
Fax Setup screen, 24-10
Path for Greetings
General Information screen, 4-14
Path for Messages
General Information screen, 4-14
Path for Prompts
General Information screen, 4-14
Path for Question Box Voice Files
General Information screen, 4-14
paths, defining paths for the VP System files, 4-13
Pause Length
PBX Information screen, 4-25
Technical Information screen, 4-28PBX
C.O. line identifier digits, 17-4
call progress tone detection, 17-5
connecting seral cable between VP System and
PBX, 2-5
connecting to VP System, 2-3
in-band signaling, 17-3
integrating with, 17-2
interfacing with PBX’s without voice mail
integration, 17-4
out-of-band signaling, 17-3
reason codes, 17-4
station identifier digits, 17-3
typical VP System setup, 2-5
using translation file TRANS.TXT, 17-4
PBX Information screen, 4-20
Digits to Get a Line on External Call, 4-24
Disconnect Digit Sequence, 4-24
Groups, 4-20
Hook-flash Length, 4-25
On Answer, Pause for X Seconds, Waiting for
PBX Digits, 4-25
Pause Length, 4-25
picture, 4-21
Sequence to Complete a Transfer (Internal /
External), 4-22
Sequence to Initiate a Transfer (Internal /
External), 4-22
Sequence to Return from Busy (Internal /
External), 4-23
Sequence to Return from Call Screening (Internal /
External), 4-23
Sequence to Return from No-Answer (Internal /
External), 4-23
Sequence to Transfer a 3-Way Call (Internal /
External), 4-23
Transfer Bypass Digit Arrives area, 4-26
Wait for Dial Tone When Making a Call, 4-24
PBX Information screen, Call Transfer Sequences tab
picture, 29-25
PBX Information screen, Miscellaneous tab
picture, 29-25
PBX Setup
using Teleparameter feature to run setup, 11-1
PBX Setup application, 1-12
PBX Setup utility
running, 3-1
PBXLINK.TXT code
entering, 2-12
PBXpert/32
using a TRAIN for Dialogic boards, 13-16
PC clock
adjusting in Line Status screens, 7-44
performing
call transfer, 7-5
mailbox administration, 7-57
port administration remotely, 7-62
Question Box administration remotely, 7-60
Routing Box administration, 7-59
personal distribution list 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/00Index-24changing for mailbox, 6-16
phone system information, 2-26
pictures
program screens, 29-1
placing
call in the queue, 7-20
outgoing calls, 7-91
placing an outgoing call, 6-18
Play Back the Number for Confirmation
Account Number Box, 5-75
Play Digit Answers for Confirmation
Question Box, 5-41
Play Greeting X Times
Routing Box, 5-49
Play Menu After Greeting
Class of Service screen, 4-34
default value, 1-5
Play Message Time and Date
General Information screen, 4-11
Setting Up the Other Customizations screen, 4-38
Play System Menu after Personal Greeting
Class of Service screen, 4-34
Play Voice Answers for Confirmation
Question Box, 5-41
Playback Delay
configuration file options, 12-30
playing
announcements to queued calls, 7-21
using TRANS.TXT and reason codes to play
specific greetings, 7-76
PMS System
integrating with the VP System, 8-4
PMS Via Text Files
configuration file options, 12-31
Pooled Ring
configuration file options, 12-31
Port Activity report, 7-52
port administration
performing remotely, 7-62
Port Contention report, 7-53
Port Contention Trend by Day of Week report, 7-54
Port Contention Trend by Month report, 7-53
port number
specifying digit translation based on port number,
7-79
portable diskette drive
equipment requirements, 2-2
ports
adding additional, 2-9
sharing fax ports, 23-11
pound character
using special characters in database lookups files,
7-85
Prefix a Digit-1 For Long-Distance
Fax Setup screen, 24-9
prefixing the call back number
digital pagers, 7-30
preparing
Talking Classifieds reports, 27-12
preparing the system, 2-1preventing
prompts from playing, 15-19
printing
Question Box data, 7-96
Talking Classifieds reports, 27-14
product differences, understanding, 1-6
program screens, 29-1
Account Box screen, 29-27
Account Number Box screen, 29-7
ACD Box screen, 29-8
ACD Box screen, Enhanced tab, 29-29
ACD Box screen, General tab, 29-28
ACD Box screen, Queuing Options tab, 29-28
ACD Box screen, Recorded Announcements tab,
29-29
Automatic Mailbox Allocation screen, 29-1, 29-16
Business Hours screen, 4-17, 29-2, 29-16
Call Transfer screen, 4-21, 29-2
Class of Service screen, 4-30, 29-3, 29-17
Class of Service screen, Call Holding Tab screen,
29-18
Class of Service screen, Call Restrictions Tab
screen, 29-18
Class of Service screen, Greetings Tab screen, 29-
17
Classifieds Gateway screen, 29-3
Custom Flags screen, 4-42, 29-19
Directory Box screen, 29-8, 29-30
DOS-based VP System, 29-1
DOS-based VP System Box Setup screens, 29-7
Fax Box screen, 29-9, 29-30
Fax Distribution Restrictions screen, 29-4
Fax Setup screen, 29-4
Fax Setup screen, Miscellaneous tab, 29-19
Fax Setup screen, Restricted Numbers tab, 29-21
Fax Setup screen, Wiring tab, 29-20
General Information screen, 4-3, 29-5
General Information screen, Directories tab, 29-22
General Information screen, Message Options tab,
29-23
General Information screen, Miscellaneous tab,
29-21
General Information screen, Security tab, 29-22
General Information screen, Transfer Options tab,
29-23
Group Box screen, 29-9, 29-31
Holiday Schedule screen, 4-19, 29-5
Holidays screen, 29-24
IVR Box Page 1 screen, 29-10
IVR Box Page 2 screen, 29-11
IVR Box Page 3 screen, 29-11
IVR Box screen, Data File tab, 29-31
IVR Box screen, Playing Results tab, 29-35
IVR Box screen, Recording Inputs tab, 29-32
IVR Box screen, Recording Outputs tab, 29-33
IVR Box screen, Searching tab, 29-34
Line Information screen, 4-15, 29-6, 29-24
Listing Box screen, 29-10, 29-35
Mailbox Box screen, Call Transfer tab, 29-36
Mailbox Box screen, Distribution Lists tab, 29-38 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/00Index-25Mailbox Box screen, General tab, 29-36
Mailbox Box screen, Hotel tab, 29-39
Mailbox Box screen, Message Delivery tab, 29-37
Mailbox Box screen, Pager tab, 29-38
Mailbox Box screen, Recording tab, 29-37
Mailbox Page 1 screen, 29-12
Mailbox Page 2 screen, 29-12
Mailbox Page 3 screen, 29-13
Mailbox Page 4 screen, 29-13
Mailbox Page 5 screen, 29-14
NT-based VP System, 29-16
NT-based VP System Box Setup screens, 29-27
Other Customizations screen, 4-37, 29-6
PBX Information screen, 4-21
PBX Information screen, Call Transfer Sequences
tab, 29-25
PBX Information screen, Miscellaneous tab, 29-25
Question Box screen, 29-14, 29-40
Routing Box screen, 29-15, 29-41
Serial Port Setup screen, 29-26
Talking Classifieds Gateway Box screen, 29-41
Technical Information screen, 4-27, 29-7
Telemarketing Box screen, 29-15
Telemarketing Box screen, Call Control tab, 29-43
Telemarketing Box screen, File Names tab, 29-44
Telemarketing Box screen, When to Call tab, 29-
42
Trace Setup screen, 4-41, 29-26
programming
Fax Box, 23-14
Prompt for Input # Recorded
IVR Box screen, 26-7
prompting
callers for names, 7-14
prompts
copying pre-recorded modifies prompts, 24-18
copying pre-recorded prompts, 25-7
copying Talking Classifieds pre-recorded prompts,
27-20
installing module prompts, 23-1
modifying existing prompts, 24-18
modifying prompts in FaxMail module, 25-6
modifying Talking Classifieds existing prompts,
27-20
preventing prompts from playing, 15-19
recording, 15-15
recording multilingual prompts, 7-65
system prompts, 15-1
using custom prompts for IVR, 26-10
using Fax Distribution prompts, 24-17
using new and modified prompts in FaxMail
module, 25-6
using NTPROMPT, 15-17
using pre-recorded prompt options, 15-19
using RPROMPT, 15-16
using Talking Classifieds prompts, 27-19
using the Sound Recorder, 15-18
using VPROMPT, 15-16
prototype mailbox
understanding, 5-5prototype mailbox 9994
default values, 1-6
Proxy E-mail Client service, 1-14
Pulse Calibration
configuration file options, 12-32
Pulse Speed
configuration file options, 12-32
—Q—
Qbox Archive
configuration file options, 12-32
Qbox Data Path
configuration file options, 12-32
Qbox Data Print
configuration file options, 12-32
Qbox Data Print Eject
configuration file options, 12-33
Qbox Hide Acct Numbers
configuration file options, 12-33
Qbox Pos Confirm
configuration file options, 12-33
Qbox Use Confirm Numbers
configuration file options, 12-33
Question 1, 2, 3, 4
Listing Box screen, 27-10
Question 1, 2, 3, 4 Recorded
Gateway Box screen, 27-7
question box
overview, 1-3
Question Box
(Unlabeled Box field), 5-42
adding remotely, 7-61
After Answering Questions, 5-42
After Questions, 5-42
Answer Type, 5-43
archiving collected data, 7-96
Bail-out Digits, 5-41
Box, 5-42
Box Name, 5-40
Box Number, 5-40
confirming data entry digits, 7-96
deleting remotely, 7-61
Exit Digits, 5-41
file organization, 16-3
Greeting Recorded, 5-40
listening to answers, 6-17
Max Length, 5-43
Max Silence, 5-43
Max Time, 5-43
Min # of Digits, 5-43
Min Time, 5-43
modifying remotely, 7-61
New Answers Activate Message Delivery in
Owner’s Mailbox, 5-41
New Msgs, 5-44
Old Msgs, 5-44
Owner Box, 5-40
performing administration remotely, 7-60
Play Digit Answers for Confirmation, 5-41