Key Voice Voice Processing System Installation And Maintenance Manual

							INSTALLATION AND MAINTENANCE MANUAL 4/0029-3829.4.24 Routing Box Screen29.4.25 Talking Classifieds Gateway Box Screen 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0029-3929.4.26 Telemarketing Box Screen, When to Call Tab 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0029-4029.4.27 Telemarketing Box Screen, Call Control Tab 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0029-4129.4.28 Telemarketing Box Screen, File Names Tab 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0029-42 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/00Index-1Index
—2—
24 Hour Clock Display
configuration file options, 12-3
—8—
800
default Routing box 800, 1-4
801
default Routing box 801, 1-4
821
default Routing box 821, 1-5
—9—
9994
prototype mailbox 9994, default values, 1-6
—A—
A Record Matches if
IVR Box screen, 26-7
Access to Group Boxes
Class of Service screen, 4-34
default value, 1-5
Access to P.A.
Class of Service screen, 4-34
Access to PA
default value, 1-5
accessing
Auto Allocation screen, 27-15
box information screens, 5-2
box setup, 5-2
Call History screen, 27-12
Database Administrator application from a
networked PC, 2-28
database in Line Status screens, 7-43
DOS-based VP System menu options, 1-16
Fax Box screen, 24-1
Fax Restriction screen, 24-10
Fax Setup screen, 24-5
Gateway Box screen, 27-5
IVR Box screen, 26-2
Listing Box remotely, 27-11
Listing Box screen, 27-8
NT-based VP System menu options, 1-17
prototype mailbox, 5-5
system information screens, 4-2
Telemarketing Box, 28-2
Account Box screen
picture, 29-27
Account Is Box
configuration file options, 12-3
Account Number
Mailbox screen, 5-34
User Name, 5-35
account number box
overview, 1-3Account Number Box
And Then X, 5-76
Box, 5-76
Box Name, 5-73
Box Number, 5-73
Greeting Recorded, 5-74
If Account Number Already Collected area, 5-75
If Acct Number Already Collected For This Call,
5-75
If Invalid Account Number Entered, Allow X
More Attempts, 5-75
If Valid Account Number Entered, 5-76
Maximum Number of Digits Allowed, 5-74
Maximum Number of Digits in Account Number,
5-74
Minimum Number of Digits in Account Number,
5-74
Minimum Number of Digits Required, 5-74
Number of Seconds to Wait for a Digit, 5-75
Owner, 5-74
Play Back the Number for Confirmation, 5-75
Repeat Account Number for Verification, 5-75
understanding, 5-72
Account Number Box screen
picture, 29-7
account numbers
collecting, 7-102
collecting as DTMF, 7-103
collecting form the serial link, 7-103
using, 7-102
using in system operations, 7-103
Account Type
Mailbox screen, 5-34, 5-35
Accucall
using Accucall for Rhetorex boards, 13-1
ACD box
overview, 1-3
ACD Box
(Unlabeled Box field), 5-69, 5-70
Agent Wrap-up Time, 5-71
Box, 5-69, 5-70
Box Name, 5-66
Box Name Recorded, 5-66
Box Number, 5-66
Day Operator Box, 5-67
Extn, 5-67
If All Extns Busy, 5-69
If Caller Does Not Want to Remain in Queue, 5-70
If There Are No Extensions Active, 5-70
List of Extensions, 5-67
Night Operator Box, 5-67
Offer Options After, 5-70
Offer Other Options After X Announcements, 5-
70
Operator Box (Day), 5-67
Operator Box (Night), 5-67 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/00Index-2Owner, 5-67
Queue Announcement x Recorded, 5-71
Record Announcement buttons, 5-71
Rings to Answer, 5-68
Say Position in Line, 5-70
Start Hunting From, 5-69
Transfer if Answered within X, 5-68
understanding, 5-62
When Trying an Extension, 5-68
ACD Box screen
picture, 29-8
ACD Box screen, Enhanced tab
picture, 29-29
ACD Box screen, General tab
picture, 29-28
ACD Box screen, Queuing Options tab
picture, 29-28
ACD Box screen, Recorded Announcements tab
picture, 29-29
ACD Boxes
administrating, 6-16
ACD group
logging in and out, 7-22
setting up, 7-19
understanding, 7-20
ACD Pause
configuration file options, 12-3
Activate Pager During These Times
Mailbox screen, 5-25
activating
message waiting lamp refresh in Line Status
screens, 7-43
modules, 23-1
optional modules, 2-9
serial port integration, 2-9
special features, 2-9
activation, 2-12
activation codes
entering, 2-9
activity
viewing activity on each line in Line Status
screens, 7-45
Add Line Feed
configuration file options, 12-3
adding
mailbox remotely, 7-58
Question Box remotely, 7-61
Routing Box, 7-59
adjusting
PC clock in Line Status screens, 7-44
system info, box setups, and VM.CFG data, 11-4
system Settings for third-party fax server, 23-14
administrating
ACD Boxes, 6-16
Administrator level password, logging into the VP
System, 2-12
Administrator Password
General Information screen, 4-5
After Answering Questions
Question Box, 5-42After Leaving Message
Mailbox screen, 5-27
After Playing Greeting
Mailbox screen, 5-25
Page Immediately, 5-26
Record Immediately, 5-26
Record then Page, 5-26
Wait for a Digit, 5-25
After Questions
Question Box, 5-42
Agent Wrap-up Time
ACD Box, 5-71
Allow * to Play All Names in Directory
Directory Box, 5-62
Allow Callers to Allocate Mailboxes Automatically
Auto Allocation screen, 27-16
Allow Complete Directory Listing
Directory Box, 5-62
Allowed to Receive Faxmail
Class of Service screen, 4-34
Allowed to Receive FaxMail
default value, 1-5
And then
IVR Box screen, 26-9
And then Search for X More Matching Records
IVR Box screen, 26-9
And Then X
Account Number Box, 5-76
Announce Extension Number Before Transferring the
Call
Directory Box, 5-62
announce mailbox number
Dial-by-Name directory configuration options, 7-
81
announcements
including time and date announcements, 7-90
playing to queued calls, 7-21
announcing
call over P.A. system, 7-37
ANS Machine Parms
configuration file options, 12-3
Answer ACK
configuration file options, 12-4
Answer Type
Question Box, 5-43
Answering Machine area
Telemarketing Box screen, 28-7
Answering Machine Greeting Recorded?
Telemarketing Box screen, 28-7
answering machines
detecting, 28-7
answers
notes on Question Box answers, 16-3
answers, listening to for Question Boxes, 6-17
appending the call back number
digital pagers, 7-30
application
collecting necessary information, 2-15
applications
Database Administrator, 1-8 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/00Index-3Message Status Viewer, 1-9
Online Help, 1-11
PBX Setup, 1-12
understanding, 1-7
Voice Mail Viewer, 1-10
archiving
Question Box data, 7-96
Assume Hold
configuration file options, 12-4
Assume No Answer After X Rings
Telemarketing Box screen, 28-6
Assume no-answer after X rings
Mailbox screen, 5-15
Assume Page Confirm
configuration file options, 12-4
At Intervals of X Minutes
Fax Setup screen, 24-10
Mailbox screen, 5-24
attendant, live versus automated, 1-1, 1-2
audio coupler, making local connections to the board,
2-6
Audit Database
configuration file options, 12-4
Audit Message Count
configuration file options, 12-5
authorization key
equipment requirements, 2-2
Auto Allocation screen
accessing, 27-15
Allow Callers to Allocate Mailboxes
Automatically, 27-16
Automatically De-Allocate Mailbox After X Days,
27-16
Delete Any Existing Messages When Allocating
Box, 27-17
Delete Existing Messages When Allocating
Mailbox, 27-17
Digits to Use to Automatically Allocate a Mailbox,
27-16
General, 27-16
If Unable to Allocate a Mailbox, Go to Box, 27-17
Re- Start Counter Each Time Mailbox is Opened,
27-17
Restart Timer Each Time Mailbox is Opened, 27-
17
Auto Delete New Messages After
default value, 1-5
Auto Delete Old Messages After
default value, 1-5
Auto Exit Disconnect
configuration file options, 12-5
Auto Forward Priority
configuration file options, 12-5
Auto Start
configuration file options, 12-5
AUTOEXEC.BAT
copying AUTOEXEC.BAT and CONFIG.SYS
files, 14-1
restoring AUTOEXEC.BAT and CONFIG.SYS
files, 14-4automated attendant
overview, 1-1
automatic logon
specifying rules for automatic logon, 7-79
Automatic Mailbox Allocation screen
picture, 29-1, 29-16
automatic maintenance schedule
modifying on DOS-based VP systems, 21-7
automatic transfer bypass, using, 7-13
Automatically De-Allocate Mailbox After X Days
Auto Allocation screen, 27-16
Automatically Delete New Messages After X Days
Class of Service screen, 4-33
Automatically Delete Old Messages from System
After X Days
Class of Service screen, 4-33
Automatically Exit to DOS at
General Information screen, 4-8
Automatically Forward NEW Messages to Box X
After X Hours
Mailbox screen, 5-28
Automatically Update All MWI Lamps
General Information screen, 4-6
Automatically Update All MWI Lamps at
Technical Information screen, 4-29
—B—
backups
automating on DOS-based VP systems, 14-3
automating on NT-based VP systems, 14-6
backing up DOS-based systems to diskette, 14-1
making, 14-1
NT systems, 14-5
Bail-out Digits
IVR Box screen, 26-5
Question Box, 5-41
Basic CPTones
configuration file options, 12-5
beginning
VP System, 2-12
Blind
Transfer Type, 5-13, 7-6
using TRANS.TXT and reason codes to play
specific greetings, 7-77
box
accessing box information screens, 5-2
Account Number Box, 5-76
ACD Box, 5-69, 5-70
adjusting system info, box setups, and VM.CFG
data, 11-4
creating a range of multiple boxes, 5-3
creating each type, 5-1
Demo Mailbox 9993, 5-36
Directory Box, 5-61
Mailbox screen, 5-11, 5-27
Question Box, 5-36, 5-42
resetting, 5-36
Routing Box, 5-50
setting up a mailobox, 5-4 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/00Index-4understanding, 5-1
understanding prototype mailbox, 5-5
understanding reserved boxes, 5-4
viewing current setup, 5-2
Box
Fax Box screen, 24-4
Gateway Box screen, 27-8
IVR Box screen, 26-5
box 800
default Routing box 800, 1-4
box 801
default Routing box 801, 1-4
box 821
default Routing box 821, 1-5
Box Name
Account Number Box, 5-73
ACD Box, 5-66
Directory Box, 5-60
Fax Box screen, 24-3
Gateway Box screen, 27-6
IVR Box screen, 26-4
Question Box, 5-40
Routing Box, 5-48
Telemarketing Box screen, 28-3
Box Name Recorded
ACD Box, 5-66
Box Number
Account Number Box, 5-73
ACD Box, 5-66
Directory Box, 5-60
Fax Box screen, 24-2
Gateway Box screen, 27-6
Group Box, 5-56
IVR Box screen, 26-3
Listing Box screen, 27-9
Mailbox screen, 5-12
Question Box, 5-40
Routing Box, 5-48
Telemarketing Box screen, 28-3
box setups
adjusting system info, box setups, and VM.CFG
data, 11-4
box types
overview, 1-2
broadcast messages
sending, 7-62
broadcasting
setting up fax broadcasting, 24-16
business hours
completing the worksheet, 2-16
default, 1-4
Business Hours screen, 4-17
Change Good Afternoon to Good Evening at, 4-18
Day Service Begins, 4-18
Day Service Ends, 4-18
picture, 4-17, 29-2, 29-16
Busy
during call transfer, 7-10
using different greetings for busy and no answer,
7-15bypass
automatic transfer bypass, 7-13
choosing transfer bypass digit, 7-14
manual transfer bypass, 7-12
using transfer bypass feature, 7-12
—C—
C.O. line digits considerations
reason codes, 7-74
C.O. line identifier digits
integrating with PBX’s, 17-4
call
placing in the queue, 7-20
placing outgoing calls, 7-91
recording calls, 7-104
selecting language at beginning of call, 7-64
selecting language during call, 7-65
specifying rules for recording calls, 7-77
storing calling party’s number, 7-70
using database lookups to route calls, 7-83
Call
Mailbox screen, 5-29
call counts
resetting call counts Line Status screens, 7-43
call forwarding
using voice mail integration with In-Band
Signaling, 7-19
Call History screen
accessing, 27-12
completing, 27-13
call logging files, 23-16
call logs
specifying formats, 7-2
understanding, 7-1
using, 7-1
Call on (Day)
Telemarketing Box screen, 28-4
call progress
detecting tones, 13-1
using Accucall for Rhetorex boards, 13-1
call progress tone detection
digital pagers, 7-30
integrating, 17-5
call progress tones
detecting, 7-12
call queuing
setting up, 7-39
Call Schedule
Mailbox screen, 5-25
Call Sequence Number
Route Call Based On, 5-52
Call the Pager X times
Mailbox screen, 5-24
call transfer
call transfer process begins, 7-9
call transfer results, 7-6
called party is busy, 7-10
called party rings, 7-10
called party rings and answers, 7-11 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/00Index-5performing, 7-5
specifying call transfer types, 7-9
transfer types, 7-5
troubleshooting, 7-17
Call Transfer screen, 4-20
Detect Call-Progress Tones, 4-25
Detect Dial Tone, 4-24
Digits that Mean YES When Asking for
Confirmation, 4-26
Groups, 4-20
Max Time for Three-Way Call, 4-26
picture, 4-21, 29-2
Sequence to Complete a Transfer (Internal /
External), 4-22
Sequence to Initiate a Transfer (Internal /
External), 4-22
Sequence to Return from Busy (Internal /
External), 4-23
Sequence to Return from Call Screening (Internal /
External), 4-23
Sequence to Return from No-Answer (Internal /
External), 4-23
Sequence to Transfer a Three-Way Call (Internal /
External), 4-23
Use Transfer Bypass Digit, 4-26
Call Transfer Service
changing for mailbox, 6-14
Callback Retrieval
FaxMail module, 25-4
Callers Can Page via PA System
Class of Service screen, 4-34
calling
placing an outgoing call, 6-18
using three way calling, 7-16
Category for Question 1, 2, 3, 4
Listing Box screen, 27-10
CD Speed
configuration file options, 12-6
central office
connecting to VP System, 2-3
Change Good Afternoon to Good Evening at
Business Hours screen, 4-18
changing
Call Transfer Service for mailbox, 6-14
display mode in Line Status screens, 7-43
languages, 6-17
mailbox options, 6-11
mailbox remotely, 7-58
Message Notification Service for mailbox, 6-15
Pager Service for mailbox, 6-15
password for mailbox, 6-13
personal distribution list for mailbox, 6-16
Question Box remotely, 7-61
Routing Box remotely, 7-60
VM.CFG file for multilingual systems, 7-67
Check Box Alias
configuration file options, 12-6
choosing
transfer bypass digit, 7-14
Class of ServiceAccess to Group Boxes, 1-5
Access to PA, 1-5
Allowed to Receive FaxMail, 1-5
Auto Delete New Messages After, 1-5
Auto Delete Old Messages After, 1-5
default values, 1-5, 1-6
Dial-Out Allowed, 1-5
Mailbox screen, 5-21
Max Lines to Hold, 1-5
Maximum Greeting Length, 1-5
Maximum Message Length, 1-5
Maximum Number of Greetings, 1-5
Maximum Number of Messages, 1-5
Operator Box (day), 1-5
Play Menu After Greeting, 1-5
Restricted Digits, 1-6
Supervisor Status, 1-5
Try Extension, 1-5
When Exiting Mailbox, 1-5
While In Queue, 1-5
Class of Service Name
Class of Service screen, 4-32
Class of Service Number
Class of Service screen, 4-32
Class of Service report, 7-52
Class of Service screen, 4-29
Access to Group Boxes, 4-34
Access to P.A., 4-34
Allowed to Receive Faxmail, 4-34
Automatically Delete New Messages After X
Days, 4-33
Automatically Delete Old Messages from System
After X Days, 4-33
Callers Can Page via PA System, 4-34
Class of Service Name, 4-32
Class of Service Number, 4-32
Dial-Out Allowed, 4-34
Digits Allowed While Holding, 4-35
Digits Caller Can Dial While Holding, 4-35
Max Lines Allowed To Hold For One Box, 4-35
Maximum Greeting Length, 4-32
Maximum Message Length, 4-33
Maximum Number of Greetings, 4-32
Maximum Number of Lines Allowed to Hold for
this Mailbox, 4-35
Maximum Number of Messages, 4-32
Operator Box (Day) (Night), 4-34
picture, 4-30, 29-3, 29-17
Play Menu After Greeting, 4-34
Play System Menu after Personal Greeting, 4-34
Restricted Numbers, 4-36
Supervisor Status, 4-33
Try Extension X Times Before Going Back to
Caller, 4-36
When Exiting Open Mailbox, Go To Box, 4-35
While in Queue Announce Position in Line, 4-35
While In Queue, Say Position In Line, 4-35
Class of Service screen, Call Holding Tab screen
picture, 29-18
Class of Service screen, Call Restrictions Tab screen