Home
>
Key Voice
>
Communications System
>
Key Voice Voice Processing System Installation And Maintenance Manual
Key Voice Voice Processing System Installation And Maintenance Manual
Have a look at the manual Key Voice Voice Processing System Installation And Maintenance Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 3 Key Voice manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
INSTALLATION AND MAINTENANCE MANUAL 4/0015-10PromptFile NameWording187 SCHNOMSG.VOIYou have no messages scheduled for future delivery.188 SCHNOMOR.VOIYou have no more messages scheduled for future delivery.189 SCHRVIEW.VOITo listen to the message, press 1. To hear the next message, press 2. To cancel the message, press 4. Or, to exit, press #.190 SUPBRCST.VOITo hear the current broadcast message, press 1. To re-record the broadcast message, press 2. To delete the broadcast message, press 3. Or, to exit, press #.191 NUM60.VOISixty192 NUM70.VOI“Seventy”193 NUM80.VOIEighty194 NUM90.VOINinety195 NUM100.VOIHundred196 NUM1000.VOIThousand197 QBXNOTIF.VOIThis is to notify you that there are new answers in your Question box.198 TUTINTRO.VOIWelcome to your new mailbox. In order to familiarize you with your new mailbox, I would like to briefly describe some of its features. You may exit from this tutorial at any time by pressing the # key.199 TUTGRT.VOIIf you are not able to answer your phone, I will play your personal greeting to the caller. Your greeting should sound something like this: Hello, this is Mary. Im sorry I cannot take your call right now. If you would like to leave me a message, press 1, or press 3 if you would like to speak to someone else. Once you have recorded your greeting, you can change it at any time. Press 1 if you would like to record your personal greeting now. Otherwise, press 2.200 TUTGRTIS.VOIThank you. Your callers will hear the following greeting...201 TUTNAME.VOI“There are times when I need to say your name. For example, when the system is about to transfer a call to your extension, the caller will hear: Please hold while I transfer your call to Mary Jones. I need you to record your name. Press 1 if you would like to record your name now. Otherwise, press 2.202 TUTNAMIS.VOIThank you. Your name is now recorded as...203 TUTPSW.VOITo protect your privacy, you will be asked to enter your password each time you open your mailbox. This prevents unauthorized callers from gaining access to your messages. You should change your password frequently. If you would like to change it now, press 1. Otherwise, press 2.204 TUTPSWIS.VOIYour password is...205 TUTEND.VOIThis ends the tutorial. The Main menu follows.206 TUTISOK.VOIIf this is acceptable, press 1. If you would like to change it, press 2.207 TUTCANCL.VOIThank you. This tutorial will not be repeated.
INSTALLATION AND MAINTENANCE MANUAL 4/0015-11PromptFile NameWording208 TUTWRAP.VOIThank you for taking part in the tutorial. The tutorial will be played each time you open your mailbox. If you would like to cancel it, press the * key now.209 TUTENABL.VOIThe tutorial will be played the next time you open your mailbox.210 SPKAFTR2.VOIPlease speak after the tone. When you are finished recording press #.211 QBCONFIS.VOIYour confirmation number is212 P1REPEAT.VOITo hear this number again, press 1.213 DOLLARS.VOIDollars214 CENTS.VOICents215 TOMORROW.VOITomorrow216 NUM1MILL.VOIMillion217 ACDBUSY.VOIAll agents are busy.218 ACDSTBSY.VOIAll agents are still busy.219 ACDQOPTS.VOIIf you would like to try a different extension, press 1, or press 0 if you would like to speak to the operator.220 OH.VOIoh221 URGNTMSG.VOIThis message is marked urgent.222 ISURGENT.VOIof these is marked urgent.223 ARURGENT.VOIof these are marked urgent.224 MANFWDED.VOIThis message was forwarded to you from…225 PRIVTMSG.VOIThis message is marked private.226 PRVNOFWD.VOIThis message is private, and cannot be forwarded.227 ASKLGOFF.VOIThis mailbox is currently logged on with VCM. To disconnect VCM and open your mailbox, press 1.228 SPELNAME.VOIPlease spell out the first 3 letters of the last name.229 SNDSPCL1.VOIFor normal delivery, Press 1. For urgent delivery press 2.230 SNDSPCL2.VOIFor normal delivery, press 1. To mark this Urgent, press 2. To mark this Private press 3. If you would like to be notified when your party has received this message, press 5.231 TUTDIR.VOIThere may be times when callers will know your name but not your extension number. I can transfer calls using the letters of your name. If you would like to be included in the dial by name directory, press 1.232 TUTGETDR.VOIUsing your telephone keypad, please spell the first 3 letters of your last name.233 TUTDIRIS.VOIThe digits which will spell your name are234 TOWHODIR.VOIPlease enter the box number, if you do not know the box number, press *.235 OPTNMEN2.VOITo add or remove customer service extensions, press 0.
INSTALLATION AND MAINTENANCE MANUAL 4/0015-12PromptFile NameWording236 ACDADMIN.VOITo add an extension to this customer service group, press 1. To remove an extension, press 2. To exit press #.237 ACDMEMYS.VOI“Is a member of customer service group”238 ACDMEMNO.VOIIs not a member of customer service group239 ASKEXTN.VOIPlease enter the extension number.240 ACDADDED.VOIHas been added to customer service group241 ACDREMOV.VOIHas been removed from customer service group242 SUPVMBOX.VOITo add, press 1. To delete, press 2. To modify, press 3. To suspend, press 4. To restore, press 5. To reset, press 6. Or to exit, press #.243 SUPVTBOX.VOITo add, press 1. To delete, press 2. To modify, press 3. Or to exit, press #.244 SUPVPORT.VOITo disable, press 1. To enable, press 2. Or to exit, press #.245 SUPVTBX2.VOITo change the greeting, press 1. To change the routing, press 2. Or to exit, press #.246 CHGYESNO.VOIIf you would like to change this, press 1, otherwise press #.247 ENTERDGT.VOIFor digits 0 through 9, please enter the digit, or press * for special routing options.248 SPCLROUT.VOITo change the destination for the star digit, press *. To change the destination for the pound digit, press #. To change the no digits destination, press 1. To change the invalid digit destination, press 2. Or to change the voice detected destination, press 3.249 DGTROUTE.VOIThe current destination is250 ENTRDEST.VOIPlease enter the new destination251 ENTRQUES.VOIPlease enter the question number252 SUPVQBX2.VOITo change the greeting, press 1. To record a question, press 2. Or to exit, press #.253 MODEIS.VOIThe voice mail system is currently in254 SUPVMODE.VOITo change the voice mail system to Day service mode, press 1. To change the voice mail system to Night service mode, press 2. To change the voice mail system to Lunch service mode, press 3. Or to exit without making any changes, press #.255 MODEDAY.VOIDay service mode256 MODENITE.VOINight service mode257 MODELNCH.VOILunch-time service mode
INSTALLATION AND MAINTENANCE MANUAL 4/0015-13PromptFile NameWording258 MODEHOLI.VOIHoliday service mode259 DGTTOHLD.VOIIf you wish to remain on hold, please press260 MBOXMEN2.VOIIf you would like to record a message, press 1. To page this party, press 2. If you wish to speak to the operator press 0. Or for other options, press 3. “To have the call announced over our P. A. system, press 5.” (Prompt played when mailbox has a pager number assigned. See also prompt 3).261 YOUARNUM.VOIYou are number262 POINT.VOI“Point”263 TDDGREET.VOIThis prompt is recorded as TDD tones. It will display on a TDD device as “Press 8 on your telephone for TDD service.”264 MAINHOTL.VOIGuest menu. To hear your new messages, press 9. To hear saved messages, press 8. To set a wake-up call, press *.265 LSUBHOTL.VOITo replay this message, press 1. To save and hear the next message, press 2. To delete this message, press 4.266 PDL_MENU.VOITo add a member to the list, press 1. To remove a member, press 2. To hear all members on the list, press 3. To record a name for the list, press 4. Or to exit, press #.267 PDLNMENU.VOITo play the name, press 1. To record the name, press 2. Or to exit, press #.268 PDLASKNM.VOIPlease enter the list number.269 PDLMEMYS.VOIis a member of personal distribution list270 PDLMEMNO.VOIis not a member of personal distribution list271 PDLADDED.VOIhas been added to personal distribution list272 PDLREMOV.VOIhas been removed from personal distribution list273 NEGATIVE.VOInegative274 PAGEDISP.VOIThe number which will be sent to your partys pager is275 ASKRECVR.VOIEnter the number of the mailbox you sent the message to.276 EDITMENU.VOITo play the message, press 1. For the next message, press 2. To delete the message, press 4. Or to exit, press #.277 EDTNOMSG.VOIYou have no retrievable messages in that mailbox.278 EDTNOMOR.VOIYou have no more retrievable messages in that mailbox.279 MSGDATED.VOIThere is a message dated
INSTALLATION AND MAINTENANCE MANUAL 4/0015-14PromptFile NameWording280 WAKEASKH.VOIPlease enter the hour at which we should call you.281 WAKENONE.VOIThere is currently no wake-up call scheduled.282 WAKECHNG.VOIPress 1 if you would like to change the time.283 WAKEWILL.VOIYou will be called284 WAKEHERE.VOIHello. This is your wake-up call. If you would like us to call you at the same time tomorrow, press 1.285 LOPTSUBF.VOITo forward a copy of this message to someone else, press286 LOPTSUBR.VOITo reply to this message, press287 LOPTSUBX.VOITo speak with the sender of this message, press288 ASKFWD2.VOI“To forward this message to another box number, enter the box number. Otherwise, press #.”289 PRMPASSW.VOI“Please enter the database password.”290 PRMBADPW.VOI“Your password level does not allow you to change that parameter.”291 PRMASKNM.VOI“Enter the number of the parameter you wish to change, or press # to exit.”292 PRMASKVL.VOI“Enter the new value.”293 PRMASKSB.VOI“Enter the item number.”294 PRMVALID.VOI“Values for that parameter must be between”295 PRMVALIS.VOI“The value of parameter number”296 PRMSUBPR.VOI“item number”297 WORDIS.VOI“is”298 PBXASKNU.VOI“Enter the ID number of the PBX you are connecting to.”299 PBXASKLN.VOI“How many digits are there in your extension numbers?”300 PBXSRIAL.VOI“If you intend to use the serial-port integration, press 1, otherwise press 2.”301 PBXPCIU.VOI“If you intend to use PCIUs, press 1, otherwise press 2.”302 PBXASKOK.VOI“Press 1 to confirm that it is OK to disconnect all calls and reconfigure your system for the new setup.”303 PBXASKEX.VOI“Enter the extension number for voice mail port”304 SUPASKHR.VOI“Please enter the hour.”305 SUPASKYR.VOI“Please enter the year.”306 PRMRBOOT.VOI“Thank-you. You must restart the PC in order for this new value to take effect.”307 NOTASSGN.VOI“Not assigned”308 LETTER_A.VOI“A” (The letter A)309 LETTER_B.VOI“B” (The letter B)310 LETTER_C.VOI“C” (The letter C)
INSTALLATION AND MAINTENANCE MANUAL 4/0015-15PromptFile NameWording311 LETTER_D.VOI“D” (The letter D)312 LETTER_E.VOI“E” (The letter E)313 LETTER_F.VOI“F” (The letter F)314 LETTER_X.VOI“X” (The letter X)315 SUPSAYTI.VOI“The current time is”316 SUPSAYDA.VOI“The current date is”317 LOPTSUBT.VOI“To reply to the sender of this message using e-mail, press” (NT-based systems only)318 NEWVMSG.VOI“New voice mail message” (NT-based systems only)319 NEWVMSGS.VOI“New voice mail messages” (NT-based systems only)320 NEWFMSG.VOI“New fax message” (NT-based systems only)321 NEWFMSGS.VOI“New fax messages” (NT-based systems only)322 NEWTMSG.VOI“New e-mail message” (NT-based systems only)323 NEWTMSGS.VOI“New e-mail messages” (NT-based systems only)324 NOTTSAVL.VOI“There are currently no e-mail readers available, please try again later.” (NT-based systems only)325 LSTNMENX.VOIMessage menu. To listen to new voice messages, press 1. To listen to saved voice messages, press 2. To listen to new e-mail messages, press 3. To listen to saved e-mail messages, press 4. To listen to all new messages, press 5. To listen to all saved messages, press 6. Or to return to the main menu, press #.326 VMORACD.VOIFor voice mail functions, press 1. To enter customer service mode, press 2. Or to exit, press #.327 EXTNACD.VOIThis extension is currently being used for customer service. If you want to use this extension to open a mailbox, you must first log off from all customer service groups, then press Clear.328 MBOXACD.VOIYour mailbox is currently in customer service mode. If you want to open your mailbox, you must first log off from all customer service groups, then press Clear.MASSMENU.VOI“To begin mass recall, press 1. To cancel any mass recall in progress for this group box, press 2.” Or, to exit, press #”15.1 Recording System PromptsYou can record prompts in additional languages and you can re-record any system prompt to modify it as you like or to include additional options required for a particular application. (Several commonly used prompt options have been pre-recorded and are also available for you to use. See section 15.4 for more information.)
INSTALLATION AND MAINTENANCE MANUAL 4/0015-16To re-record system prompts, use the prompt recording utility provided with the VP system:VP System TypeUtilityLocationTo start the utility…DOS-based using Rhetorex voice boardsRPROMPT.EXE\VMType RPROMPT then press from the \VM directory.DOS-based using Dialogic voice boardsVPROMPT.EXE\VMType VPROMPT then press from the \VM directory.NT-based using Dialogic voice boardsNTPROMPT.EXE\VMDouble-click on the VP DATABASE icon, enter the password at the prompt, then select SYSTEM PROMPTS from the System pull-down menu.15.1.1 Using RPROMPT and VPROMPT (DOS-based VP Systems) Once you start the RPOMPT or VPROMPT utility, the SYSTEM PROMPTS screen displays. For each system prompt, this screen identifies: · The prompt’s number · A brief text description of the prompt (the full text of the prompt is provided earlier in this section) · Whether the prompt has been recorded As you move through each prompt field, a menu displays, allowing you to play or record the prompt. By selecting RECORD you can record the prompt via the telephone line connected to the voice processing board. To record the prompt, select RECORD, press , and call into voice mail line 1. When voice mail answers, select RECORD and speak. To end the recording, press again. To hear the recording, select PLAY. The MICROPHONE field requires the use of optional hardware and a direct connection to the voice board. For additional information, see section 2. When re-recording prompt, select PLAY to listen to the prompt before re-recording it. This allows you to hear the inflections and general tone that is appropriate for the prompt. By default, each prompt exists on the VP system hard drive in a separate file in the \VM\P directory. If you are using the multi-lingual option, record each prompt in Language 1 first, then select NEW LANGUAGE from the menu. The current language number (displayed at the top of the menu) changes to Language 2, and the Yes/No fields update to indicate which prompts have been recorded in Language 2. You can now record the prompts in the second language. If you are using more than two languages, select NEW LANGUAGE again and record the prompts in each subsequent language. The prompts for Language 1 are stored by default in the \VM\P directory. The prompts for Languages 2 through 9 are stored in subdirectories \VM\P\L2 through \VM\P\L9 respectively.
INSTALLATION AND MAINTENANCE MANUAL 4/0015-1715.1.2 Using NTPROMPT (NT-based VP Systems) Once you start the NTPROMPT utility, the RECORD SYSTEM PROMPTS screen displays.For each system prompt, this screen identifies: · The prompt’s number · A brief text description of the prompt · The complete text of the prompt (shown on the right side of the screen) · A number indicating a language to which the prompt is associated (a complete set of prompts for up to 9 languages can be recorded on the system) · The folder containing the prompt file · The prompt filename · Whether the prompt has been recorded (an existing recording is signified by a red light displaying on the Play/Record button) You can play or record a prompt by clicking on the Play/Record button, then using the controls on the Sound Recorder dialog box. At the lower-right of the dialog, click on the circle button to begin recording. Click on the rectangle button (to the left of the circle button) to end the recording. See information presented later in this section for details on using the Sound Recorder dialog box. When re-recording prompt, play the prompt before re-recording it. This allows you to hear the inflections and general tone that is appropriate for the prompt. Each prompt exists on the VP system hard drive in a separate file in the \VM\P directory. If you are using the multi-lingual option, record each prompt in Language 1 first, then select Language 2. You can now record the prompts in the second language. If you are using more than two languages, continue to select the next language number in the series and record the prompts in each subsequent language.
INSTALLATION AND MAINTENANCE MANUAL 4/0015-18The prompts for Language 1 are stored by default in the \VM\P directory. The prompts for Languages 2 through 9 are stored in subdirectories \VM\P\L2 through \VM\P\L9 respectively. 15.2 Using the Sound Recorder Dialog Box (NT-based VP Systems)The Sound Recorder is a utility provided with Windows NT that allows you to easily record and manipulate WAV files, which is the file type used to store prompts, greetings, and messages on NT-based VP systems. Though the Sound Recorder includes a sophisticated set of recording manipulation options, you need only be familiar with the utility’s fundamental record and playback features.To record a prompt, name, or greeting, click on the circle button in the lower-right of the Sound Recorder dialog box and speak into the microphone connected to the PC. Click on the rectangle button to the left of the circle button to end the recording. Click on the triangle button to the left of the rectangle button to play the recording. For additional information on using the features available with the Sound Recorder, consult the utility’s online help. Note:Before making any recordings using the Sound Recorder dialog box, you must setup the proper audio recording properties. Do this by selecting the Audio Propertiesoption from the Edit menu on the Sound Recorder dialog box. On the Audio tab thatdisplays, select the Customize button. In the FORMAT field, select PCM. In theATTRIBUTES field, select 11 KHZ, 8 BIT, MONO. Click the Save As button, type theword DIALOGIC in the field that displays, then select the OK button. Select the OK buttonagain to exit the box. The PREFERRED QUALITY field on the Audio tab now reflects theDIALOGIC setting. Select the OK button to close the Audio Properties box and return tothe Sound Recorder dialog box.Note that the Sound Recorder utility requires a sound card and microphone be installed in the PC from which the Sound Recorder is run. Most NT-based VP systems are shipped from Key Voice with this equipment pre-installed. For information on installing or using a sound card and microphone on a Windows NT system, consult the Windows NT documentation. 15.3 Preventing Certain Prompts from PlayingIn some circumstances, you may want a particular prompt to never play on the VP system. Use the procedure provided below to omit a prompt on a system-wide basis. Before you proceed, however, review the following points regarding the VP system’s prompts:
INSTALLATION AND MAINTENANCE MANUAL 4/0015-19· By adjusting the OTHER CUSTOMIZATIONS screen (DOS-based VP systems) / GENERAL INFORMATION screen (NT-based VP systems), you can prevent prompt 97 from playing when a WAIT FOR ANSWER call is answered. · For individual mailboxes, you can select what callers are to hear just before they are transferred to an extension by using the @ and & symbols in the FIRST NAME field (see section 5.5). · If you want to permanently prevent a prompt from playing, do not delete the prompt’s file. If you do, the system will generate an error message. Instead, substitute an empty voice file. The VP system still locates and plays the file, but since there is no prompt recorded, this process takes less than 1 second. To omit a prompt on a system-wide basis: 1. Shut down the VP system if it is currently running. 2. Change to the directory where system prompts are stored. By default, this is the VM\P sub-directory. 3. To store the existing prompt for future use, rename the existing prompts file with a different extension. For example, to use a command prompt to re-name prompt number 155 with a new extension .SAV, from the \VM\P directory type REN GOXFER.VOI GOXFER.SAV then press . 4. Create a new file with the original name GOXFER.VOI. Do this from a command prompt, for example, by typing EDIT GOOXFER.VOI then pressing . 5. On the blank screen that displays enter two letters, for example XX (the file cannot be totally empty), then press . Save the file by pressing , then , then . Return to the \VM directory (if you used a command prompt, type CD.. then press ). 6. Re-start the VP system. 15.4 Using Pre-Recorded Prompt OptionsThe prompts supplied with the VP system have been selected to conform with the majority of new installation requirements. Available options for prompt phrase contents are shown below. These prompt options have been pre-recorded and are stored in the prompts subdirectory on the VP system. By default this is \VM\P. Each prompt option uses the same filename as the default, but has a different extension (.OP1, .OP2, etc.). To copy a modified prompt to the active system: 1. If the system is a DOS-based VP system, shut it down if it is currently running. For procedures, see section 2.5. 2. Locate the text you want to use in the following table and make a note of the filename. 3. Copy the file over the prompt with the .VOI file extension. (You may want to first rename the .VOI prompt an extension .OLD, so if you ever want to revert back to it, the prompt is still available.) For example, on a DOS-based VP system, to replace the existing prompt 3 with MBOXMENU.OP1, access a command prompt and type: