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Key Voice Voice Processing System Installation And Maintenance Manual
Key Voice Voice Processing System Installation And Maintenance Manual
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INSTALLATION AND MAINTENANCE MANUAL 4/002-19Subscriber Schedule Worksheet (System Supervisor Completes)Photocopy this page, then complete the form for each subscriber who is using the Paging, Auto Message Forwarding, or Message Delivery out-calling features according to a particular schedule, as indicated on his/her Subscriber Mailbox Information sheet. You can designate up to 4 different schedules below, then apply one schedule to each out-calling feature the subscriber will be using. Enter information for 1 to 4 schedules below in 24-hour format (for example 8:00 PM is 20:00). You do not need to complete the BOX NUMBER field.
INSTALLATION AND MAINTENANCE MANUAL 4/002-21Routing Worksheet (System Supervisor Completes)See section 5.7 to familiarize yourself with the function of Routing boxes. This section also provides a sample of greetings that are typically recorded in the 3 Routing boxes pre-configured on VP systems. After reviewing this information, complete this worksheet to indicate the wording for the greetings you want this VP system to voice. Note that you should indicate in your greeting any single-digit call routing options you want to provide to callers (“…Press 2 for Sales…”) and identify the extension to which a caller pressing that single-digit number should be transferred. Office Open Greeting:Single digit routing paths:Office Closed Greeting:Single digit routing paths:Office Holiday Greeting:Single digit routing paths:
INSTALLATION AND MAINTENANCE MANUAL 4/002-232.7.2 Phone System Information When a company hires a new attendant, they must train the individual on how to work with the telephone system (for example, how to transfer calls, how to get a line on hold back if the called party is busy, etc.). The same information must be supplied to the VP system. When you run the PBX Setup utility (see section 3), you are prompted to indicate which telephone system you are using with this VP system. You specify the telephone system by choosing it from a list of systems, which is shown below. If the customer’s telephone system is on this list when you select it during Setup, the VP system pre-loads specific configuration information to set up (or “train”) the VP system to work with the specific telephone system. Note: Not all integrations listed below are available on all VP systems.· Atlas 50 / 200 · Comdial DigiTech / Impact / DSU · Comdial DXP / DXP Plus · Comdial FX / FXS / FXT · Comdial Executech 2000 · Comdial Unisyn · Cortelco Aries · Encore CX - ECX 1832 / 3672 / 36112 · Ericsson MD-110 · Fujitsu 9600 with Serial Integration · Fujitsu Allegra 26 · Fujitsu Series 3 / Starlog · Fujitsu Starlog · Harris 20/20 · Harris Intellicom 500 · Harris Intellicom 2000 · Hatachi HCX 5000 · Intertel GX152D · Isoetec IDS 108 / 228 · Isoetec System 96 · ITT / Cortelco System 3100 · ITT ECS 4.02P · ITT ECS 6.3 · Iwatsu ADIX · Iwatsu ZT-D · Lucent Definity G3 – Calista Box – Vectoring – Bridged Mode · Lucent Definity G3 – Inband – No VoiceBridge · Lucent Definity G3 – VoiceBridge · Lucent Definity G3 – VoiceBridge – Vectoring – Bridged Mode · Lucent Definity G3 – Calista Box – Vectoring – Bridged Mode · Lucent Definity Pro Logic · Lucent Merlin II · Lucent Merlin Legend· Lucent Partner ACS · Lucent Partner Endeavor · Lucent Partner II · Lucent Partner Plus · Lucent System 25 · Lucent System 75 · Lucent System 75 – VoiceBridge · Lucent System 85 and Definity Generic 2 – VoiceBridge · Mitel COV with D/42D-SX Voice Boards · Mitel SX100 Digital PABX with ONS Integration · Mitel SX200 Light with COV (DOS only) Integration · Mitel SX200 Light with DNIC Integration · Mitel SX200 Light with DNIC – Calista 4X4 Integration · Mitel SX200 Light with ONS Integration · Mitel SX200D with COV (DOS only) Integration · Mitel SX200D with ONS Integration · Mitel SX2000 and SX2000 Light with COV (DOS only) Integration · Mitel SX2000 and SX2000 Light with DNIC Integration · Mitel SX50 with COV Integration · Mitel SX50 with DNIC Integration · Mitel SX50 with DNIC – Calista 4X4 · NEC Electra Professional Level I · NEC Electra Professional Level II · NEC Mark II · NEC NEAX-1400 IMS · NEC NEAX-2000 · NEC NEAX-2400 Serial Integration · Nitsuko DSO-1 / ONYX / 124i / 384I · Northern Telecom Meridian 1 – Calista Box – Vectoring – Bridged Mode
INSTALLATION AND MAINTENANCE MANUAL 4/002-24· Northern Telecom Norstar – Calista 4X4 · Northern Telecom Norstar – With VMI Adapters · Northern Telecom SL-1 and Meridian-1/SL-1, (with D42-SL) · Panasonic 1232 - Analog · Panasonic DBS · Panasonic KXT-336 · Panasonic KX-TD 1232 Digital · Panther II 820 / 1032 / 2064 Release IV · Philips SOPHO-S · Premier ESP / Intertel GMX · Redwood 3.2 · Rolm 8000 Series CBX – VoiceBridge · Rolm 9000/9751 Series CBX – VoiceBridge · Rolm 9200 BCS / Siemens HCM 200 · Rolm 9751 / Release 9006i – Inband · Samsung Prostar 56EX / 120MX / 1224 · Samsung Prostar DCS – Digital · Siemens Hicom 150 · Siemens Hicom 150 E · Siemens Saturn I, II, III · SMDI Installation Guide / Centrex· Southwestern Bell Landmark DKS 308 / 616 · Sprint Protégé / Macrotel MT360 / 824 KSU · SRX · Sun Moon Star · Tadiran Coral I, II, & III with SMDI · Tadiran Coral I,II,& III – E&M – Inband with Voice Pro · Tadiran Coral 9.87 · Telrad 2464 · Telrad Digital Key BX, 200 Digital · Toshiba DK-16 / 24 / 56 / 96 · Toshiba DK-280 · Toshiba Perception E · Toshiba Perception EX · Toshiba Perception I & II · Toshiba Strata E · Vodavi DHS · Vodavi Infinite DVX1, DVX2, & DVX3 · Vodavi Starplus 2448EX / 4896EX · Vodavi Starplus 96EX · Vodavi Starplus Digital · Win 100D If the customer’s telephone system is not on the list, you may need to manually input the configuration information that sets up the VP system to work with the specific phone system. You can gather all configuration information you will need to enter by working with the telephone system to answer the following questions: · If you are on a call on a single-line telephone, and you want to transfer the call to someone else, what action do you take? · Once you have initiated the transfer and spoken to the called party, what action do you take to connect the two parties, then drop out of the call? · If you initiated the transfer, but the new party is busy, how do you reconnect to the original caller? · If you initiated the transfer, but the new party does not answer, how do you reconnect to the original caller? · If the system includes message waiting lamps, how do you turn them on and off? · What is the required duration of a hook-flash? · Does the telephone system provide any form of in-band (DTMF) or out-of-band (serial link) voice mail integration? · What is the maximum length of an extension number (usually 3 or 4 digits)?
INSTALLATION AND MAINTENANCE MANUAL 4/002-25To verify that the information you have collected is correct, try each of the actions discussed above from the line or lines that the VP system will be using. This can be done by connecting an industry-standard telephone to the extension port, and using this telephone to perform all the functions the VP system is to do. As you perform each function (for example, answering an incoming call and transferring it to another extension), make a note of the steps that were required. For example, to transfer a call on a PBX to an extension, you may need to hook-flash, wait for dial-tone, and then dial the extension number. When the extension answers, you may then have to go on-hook to complete the transfer. If the called party is busy, you may have to hook-flash again to get back to the original incoming call. 2.8 Understanding the New VP System Setup StepsOnce you connect VP system to the phone system and collect all necessary setup information, you are ready to begin customizing the system. Customizing the system involves: · Running the PBX Setup utility (also referred to as the First Time Setup utility) · Specifying system information on System Information screens and in the VM.CFG file · Specifying Routing box, mailbox, and other box setup information on box screens The sections in this manual detail the procedures for completing each of these tasks. 2.9 Accessing the NT-based VP System Database Administrator Application (DBA) from a Networked PC On NT-based VP systems, you specify system information and box setup information using the Database Administrator application. When the NT-based VP system PC is installed as part of a LAN, you can adjust any client PC running Windows 95, 98 or NT so you can view and modify most information in the Database Administrator from that client workstation, as well as from the VP system PC. To do so, you must configure the client PC with a directory housing four specific files. Use the procedure below to set up this directory. To set up a client PC so it can access the Database Administrator application from the VP system PC over a network: 1. Using Explorer, from the client PC desktop, create a new folder named DBA_LINK. 2. Using a text editor, create a file named SERVER.NAM. In that file, enter the computer name assigned to the VP system PC as a single line of text. Save the file in the DBA_LINK directory on the client PC. 3. Make a copy of the file DBA.EXE from the VP system PC’s \VM directory. Paste the copy into the DBA_LINK directory on the client PC. 4. Make a copy of the files LED1OFF.BMP and LED1ON.BMP from the VP system PC’s \VM directory. Paste the copies into the DBA_LINK directory on the client PC. Once this set up is complete, you can access the Database Administrator application from the client PC by simply double-clicking on the DBA.EXE file from the DBA_LINK directory. Note that you are prompted to provide a system password before you are permitted access to database screens—as is the case when you work with the Database Administrator application from the main VP system PC.
INSTALLATION AND MAINTENANCE MANUAL 4/002-26Be advised that there are some limitations you may encounter when working with the Database Administrator application by accessing it over a network. The limitations emerge when you attempt to use the Database Administrator to complete actions that involve creating, retrieving, or modifying other files stored on the VP system PC. For example, though you can create, modify, or delete a Fax box from a network PC Database Administrator access, you cannot view a fax document stored in a Fax box, because the fax document is a separate .TIF file stored on the VP system PC. You cannot listen to or modify system prompts for the same reason. 2.10 Using Microsoft Exchange Administrator to Modify NT- based VP System MailboxesIf the NT-based VP system PC is on a network running Microsoft Exchange, you can install a utility, VMAdmin, that allows you to create and/or modify aspects of VP system mailbox setups from any LAN workstation running the Microsoft Exchange Administrator program. Once installed, the utility adds a Voice Messaging tab to each account owner’s Exchange Administrator Properties screen. From this tab, you can use options to create a new voice mailbox on the VP system PC or bring information on an existing voice mailbox into Exchange Administrator. Once a voice mailbox is set up in Exchange Administrator, modifications you make on the Voice Messaging tab are automatically updated on the subscriber’s MAILBOX screens in the Database Administrator application. You can install the VMAdmin utility on any client PC installed with Exchange Administrator. The installation program for the utility, VMINST.EXE, is located in the \Utilities\Single Point Administration directory on the VP System Installation CD-ROM. To install the utility, use Windows Explorer or some other file management program to locate the file VMINST.EXE on the VP system CD ROM. Double-click to open the file. The INSTALL EXCHANGE ADMIN EXTENSIONS window displays. In the first field, indicate the name assigned to the Exchange Server PC, then press . The screen is refreshed with default field entries. Review these entries and make any necessary adjustments to the field entries (no adjustments should be required unless the top portion of the screen is incomplete), then click on the Install button. Follow the prompts to complete the installation. For additional information on working with the Voice Messaging tab from within Exchange Administrator, click on the Help button at the bottom of the window when the Voice Messaging tab is active. If you find that online help for the Voice Messaging tab is not available on a certain PC, re-run the VMINST.EXE program from that PC as detailed above, and instead of selecting the Install button, select the Set Help Path button at the bottom of the EXCHANGE ADMIN EXTENSIONS window. This action will re-establish a link with the online help.