Key Voice Voice Processing System Installation And Maintenance Manual

							INSTALLATION AND MAINTENANCE MANUAL 4/0018-61307File  Has Incorrect Attributes.  Data =  , 
This is an internal error.  Normally no further action is required.  If this error occurs frequently, contact
technical support.
1501Error  Reported While Accessing Call-History File
While preparing a Talking Classifieds report, the VP system was unable to access the call history file
RCALL.HST.  Make sure this file is not corrupted.  (If the file had been missing at start-up, the VP system
would have warned you that it was missing, and then automatically created a new one).
1502Read Error  Reported While Accessing Box  Data
While accessing the box database, to process one of the setup screens, the VP system was unable to read
the data for the specified box.  Try the operation again.  If the error occurs, exit to DOS and try again.  If
the error still persists, contact technical support.
1503Write Error  Reported While Accessing Box  Data
While accessing the box database, to process one of the setup screens, the VP system was unable to write
the data for the specified box into the database.  Try the operation again.  If the error occurs, exit to DOS
and try again.  If the error still persists, contact technical support.
1504Write Error  Reported While Writing System Information
While processing one of the system information setup screens, the VP system was unable to update the
database.  The file in question is called SDTABASE.DVM.  Make sure it is not corrupt.  Exit to DOS and run
the program again.
1505Write Error  Reported While Writing Line Information
While processing the LINE INFORMATION screen, the VP system was unable to update the database.  The
file in question is called LDTABASE.DVM.  Make sure it is not corrupt.  Exit to DOS and run the program
again.
1506Box  is Not a Mail Box
Only mailboxes can be members of a Group box.  The box specified is not a mailbox, but you have tried
to add it to the current Group box.
1507Database Password Must Consist of Numbers and Letters Only
You have entered an invalid database-access password.  The password must consist of the letters A
through Z, and/or the numbers 0 through 9 only. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0018-71508You Must Enter a Filename for the RESULTS File
When exiting from an Outbound Telemarketing box screen, there must be a filename in the RESULTS
field.
1509Telemarketing Source File  Does Not Exist
When exiting from an Outbound Telemarketing box screen, the filename in the SOURCE field must be the
name of an existing file.
1510Holiday  Does Not Have a Valid Date
You entered an invalid date for the holiday indicated.  Enter a valid date, or select NONE for the month.
1601Cannot Open Menu Information File 
The VP system was unable to read the information it needs to build its on-screen menus.  The information
is held in the file MENU.FIL.  Make sure the file exists in the current directory.
1602Too Many Items () on Menu.   Probably Corrupted
While the VP system was reading the menu-information file MENU.FIL, it encountered invalid
information.  The file is probably corrupted.  Copy the file from the master distribution disks.
1603Too Many Items () In File.   Probably Corrupted
While the VP system was reading the menu-information file MENU.FIL, it encountered invalid
information.  The file is probably corrupted.  Copy the file from the master distribution disks.
1604Not Enough Memory to Load Menu Information
The VP system ran out of DOS conventional memory while reading the menu information file.
1605Cannot Open Window to Display Menu.  Probably Out of Memory
When the VP system opens a new window on the screen, it saves any screen information that the new
window will cover.  If there is not enough memory to save the information, this message displays.
1801Cannot Open TRANSFER Panel
The VP system was unable to open a window to display the CALLTRANSFER screen.  This is probably due
to a shortage of memory. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0018-81802Cannot Add Box 
This error is encountered while attempting to add the specified box to the database.  If you are running the
demonstration program, the VP system allows a maximum of 25 boxes in the database.  If you are not
running the demonstration program, exit to DOS and try again.
1803Cannot Add Box 
This error is encountered while attempting to add the specified box to the database.  If you are running the
demonstration program, the VP system allows a maximum of 25 boxes in the database.  If you are not
running the demonstration program, exit to DOS and try again.
1804Cannot Delete Box 
The VP system was unable to delete the box you specified.  Exit to DOS and try again.  Make sure the
box database file (BDTABASE.DVM) is not corrupt by running the utility SCANDB -V.
1805Cannot Initialize Telemarketing File
The VP system was unable to properly initialize one of the files that control the Outbound Telemarketing
features.  These files are TMKT.CTL, TK009970.CTL, TK009971.CTL, TK009972.CTL, TK009973.CTL, and
TK009974.CTL. Exit to DOS and see which one is missing, then restore the latest backup of the file.
These files are used to remember where each box is in its number-list file.
1806This Requires the Talking Classifieds Package
You have attempted to access a screen that is accessible only if you have the Talking module.
1807This Requires the FAX Feature Package
You have attempted to access a screen that is accessible only if you have the Fax module.
1808This Requires the Telemarketing Package
You have attempted to access a screen that is accessible only if you have the Outbound Telemarketing
module.
1810Boxes numbered 9900 through 9999 are reserved
You cannot add or delete boxes numbered between 9900 and 9999.  These box numbers are reserved for
system use.
1811Box  Already Exists (a -Box)
You have attempted to add a box to the database.  However, the box number is already in use. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0018-91812Box  Does Not Exist
You have attempted to select a box that does not exist in the database.  If you are trying to add a new box
to the database, use the  key.
1813Box  is a -Box
You have attempted to select a box that does exist in the database, but is not of the type you are currently
displaying.  Press  to go back to the Box menu, and select the appropriate box type.
1814Box  is Open - You Cannot Access it Right Now
You have tried to display the information about the mailbox specified on the screen.  However, the
mailbox is currently open (the owner has called in and opened his/her mailbox).  The VP system does not
allow screen access to the mailbox while it is open.  You must wait until the owner exits from the
mailbox, or (if it is urgent) go to the LINE STATUS screen and force-disconnect the line that the owner is
using.
1815Cannot Open Call-History File
While preparing a Talking Classifieds report, the VP system was unable to access the call history file
RCALL.HST.  Check this file for corruption.  (If the file had been missing at start-up, the VP system would
have warned you that it was missing, then automatically created a new one.)
1816Small Office Version Supports Up to  Boxes of this Type
The maximum number of boxes of this type has been reached in the Small Office version.  Verify that
there are no boxes of this type that are not used and can be deleted.
1818This Requires the IVR Package
You have attempted to access a screen that is accessible only if you have the IVR module.
2101Not Enough Memory for Background-Copy Buffers
The VP system has run out of conventional DOS memory.
2102Internal Error  Reported in Background Copy (Data = )
While copying a message file, the VP system encountered an error. This will probably result in a message
not being forwarded properly or not being broadcast properly.  Report this error to technical support.
2104Background Copy Module in Invalid State ()
While copying a message file, the VP system encountered an error. This will probably result in a message
not being forwarded properly or not being broadcast properly.  Report this error to technical support. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0018-102105Cannot Open Destination File  to Copy from Box  to Box 
While copying a message file, the VP system was unable to open a file into which the copy should be
placed.  This will probably result in a message not being forwarded properly or not being broadcast
properly.  Make sure a file with this name does not have read-only attributes.
2106Cannot Open Source File  to Copy from Box  to Box 
While copying a message file, the VP system was unable to open the file from which the copy was to be
made. This will probably result in a message not being forwarded properly or not being broadcast
properly.
2107Cannot Rename Msg File to  for Box  on Line 
When copying a message file, the VP system uses temporary filenames.  In this case, it was unable to
rename the message file to the specified temporary filename.  Make sure a file with this name does not
have read-only attributes.
2108Too Many Simultaneous Copies - Maximum is 
The VP system copies messages in the background.  This means that it copies parts of the message when
it has some free time.  It queues requests to copy messages and actually copies them when there is idle
time on the system.  The maximum number of requests that can be queued at any one time is shown in
this error message.
2301Cannot Open Trace File 
There is a diagnostic utility in the VP system that allows it to trace all activity and place the results in a
file.  This error message means that the trace utility has been invoked, but the trace file cannot be
accessed.  The trace feature should only be run under the supervision of a technical support
representative.  Report this error to technical support.
2302Trace File  Not Open - Cannot Store Trace Information
There is a diagnostic utility in the VP system that allows it to trace all activity and place the results in a
file.  This error message means that the trace utility has been invoked, but the trace file cannot be
accessed.  The trace feature should only be run under the supervision of a technical support
representative.  Report this error to technical support.
2401Multiple Calls to Open Telemarketing Windows - Ignored
This is an internal error.  It has no effect on system operation.  If the error persists, report it to technical
support.
2402Label Information Corrupted
The VP system was unable to read the internal label information contained in the file ACCER.DAT.  Copy
the original from the distribution disks. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0018-112403Less than  Minutes of Recording-Time Left on Disk
This is a warning that the hard drive is almost full.  If there are between 2 and 5 minutes left, this warning
is repeated every 30 seconds.  If there are less than 2 minutes left, the warning is repeated, and the VP
system does not accept messages for mailboxes, informing callers that the system is temporarily out of
space.
2502Internal Voice / Fax Error  (Data =)
This is an internal error.  Report it to technical support.
2506Fax Box  in Invalid State .  Call Terminated
This is an internal error.  If this error persists, contact technical support.
2601File  Left Open From Play / Record on Line 
The specified file was not closed properly when it was last played or recorded.  This is a warning only,
and does not affect system operation.
2602Cannot Open File  to Play on Line 
The VP system tried to play the specified file, but was unable to access it.  Make sure the file exists.  If it
does not, copy it from the distribution disks.
2603Cannot Open File  to Record on Line 
The VP system tried to record the specified file, but was unable to create it.  Make sure there is not
already a file of that name with its read-only attribute set.
2604Invalid Start-Position for Indexed-Play Operation, Line 
This is an internal error.  It results in a fast-forward or rewind operation failing (the VP system plays the
message from the beginning).  If the error persists, report it to technical support.
2701Not Enough Memory for Group-Distribution Lists
The VP system has run out of conventional DOS memory.
2702Mailbox  Full.  Cannot Accept Group Box  Message
While the VP system was distributing a Group box message to the members of the Group box, it found
that one of the member mailboxes already reached its maximum number of messages.  This error message
lets you know that the message was not delivered to the specified mailbox. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0018-122703Cannot Read Data for Mail Box  in Group Box 
While the VP system was delivering a Group box message to the members of the Group box, it was
unable to find one of the members in the database.  Since group distribution of messages is performed in
the background (when the system has some free time), it is possible that the mailbox was deleted while
the message was still pending.  If this is not the case, check that the box database file (BDTABASE.DVM) is
not corrupt, by running the SCANDB utility.
2901Unable to Send Internal Event  () on Line 
This is an internal error.  If it persists, contact technical support.
2902Unable to initialize internal event queue ()
This is an internal error.  If it persists, contact technical support.
2903Cannot queue database change event (object = , type = )
The database server informed the VP system that a change had been made to the database.  The VP
system was unable to process this change. Shut down the VP system, then re-start it.  If the problem
persists, contact technical support.
3001Telemarketing Box  in Invalid State (). Call Terminated
This is an internal error.  If it persists, contact technical support.
3002No Tone on Line  During Telemarketing Call. Call Terminated
While the VP system was making an outgoing telemarketing call, it did not detect any tone for 60 seconds
after dialing the telephone number.
3003Cannot Open Telemarketing Control File  for Box 
The VP system maintains files of information about the progress of telemarketing calls—one file per
Outbound Telemarketing box.  This error message means that the VP system was unable to access the
file.  Check the hard drive for corruption.  Run the program again.  If the file was missing, the VP system
creates a new one.
3004Cannot Open Telemarketing Input File  for Box 
The VP system tried to look in the specified file for a list of telephone numbers to call.  It was unable to
open that file.  Make sure the file exists and is in the proper directory.
3005Cannot Open Telemarketing Non-Allowed Numbers File 
Before making any telemarketing call, the VP system checks a file of non-allowed numbers, if you
specified one in the Outbound Telemarketing box.  The VP system tried to look in the specified file for a 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0018-13list of telephone numbers that are barred.  It was unable to open that file.  Make sure the file exists and is
in the proper directory.
3101Driver Error  Reported While Reading Driver Version
The VP system encountered an error when it tried to get the version number of the voice board driver.
See error 6306 for a list of possible driver errors.
3102Driver Error  Reported While Setting System Configuration
The voice board driver reported an error while the VP system was trying to initialize it.  See error 6306
for an explanation of the various driver errors.
3103Driver Error  Reported While Starting Driver
The voice board driver reported an error while the VP system was trying to initialize it.  See error 6306
for an explanation of the various driver errors.
3104Driver Error  Reported While Enabling Line 
The voice board driver reported an error while the VP system was trying to initialize it.  See error 6306
for an explanation of the various driver errors.
3105Hardware Driver Not Responding
The VP system was not able to communicate with the voice board.  There may be interrupt conflicts or
shared-memory conflicts with other boards in the computer.  If the VP system has already been running
on this computer, consider the following:  Have you added new boards lately?  Did you make changes to
the CONFIG.SYS file or the AUTOEXEC.BAT file?  If the VP system has not yet run on this computer,
remove all boards except the video board, the voice board, and the disk controller from the computer, and
try the program again.  If you know how to change the memory address of the board, try a different
address, otherwise call technical support.
3106OFFHOOK Error  Initializing Line 
This error occurs when initializing a Dialogic D42D-SX, -SL, or -NS board.  Check to see that the station
port connected to this line is active and functioning normally.  An error on one particular line could
indicate a bad port on the Dialogic board.  Try replacing the board if all PBX ports test fine.
3107ONHOOK Error  Initializing Line 
This error occurs when initializing a Dialogic D42D-SX, -SL, or -NS board.  Check to see that the station
port connected to this line is active and functioning normally.  An error on one particular line could
indicate a bad port on the Dialogic board.  Try replacing the board if all PBX ports test fine. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0018-143108Error  in GetEvent During Initialization
This error occurs when initializing a Dialogic D42D-SX, -SL, or -NS board.  Try re-booting the
computer.  If error persists, replace the Dialogic board.
3201Error  Opening Call log File 
The VP system was unable to open the file VOICMAIL.LOG.  This file contains the call logging information
for the current day’s calls.  If the problem persists, contact technical support.
3202Error  Storing Daily Log File  (Data =)
At midnight every night, the VP system takes the current day’s call log information (in VOICMAIL.LOG)
and moves it into the LOG sub-directory.  To do this, it needs to create a file in the LOG sub-directory.
This error indicates that the VP system was not able create the new file.  Make sure the LOG sub-directory
exists.
3203Cannot Create Call-Count File 
The VP system keeps certain statistics in a file called CDTABASE.DVM.  When the program starts up, the
VP system makes sure this file exists.  If it does not exist, the VP system automatically creates a new one.
This error message indicates that the VP system was unable to create the new file.  If the problem persists,
contact technical support.
3204Printer is Not Ready
The VP system was unable to send call log information to the printer because the printer was not ready.
Make sure the printer is connected as LPT1, is powered up, is online, and has paper.
3301Listing Box  in Invalid State . Call Terminated
This is an internal error.  If the problem persists, contact technical support.
3401Mailbox  in Invalid State .  Call Terminated
This is an internal error.  If the problem persists, contact technical support.
3402Unknown Digit Type  Received on Line 
The voice board reported a digit to the VP system that was neither DTMF or Dial Pulse.  If error persists,
replace the voice board.
3501Mail Box  in Invalid State .  Call Terminated
This is an internal error.  If the problem persists, contact technical support. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0018-153502No Tone Detected During Call-Analysis on Line  (Box )
While the VP system was making a call, it did not detect any tone for 60 seconds after dialing the
telephone number.
3601Error Delivering Message  to Mail Box 
When the VP system tried to insert a new message into the specified box, an error was encountered.  If
the problem persists, contact technical support.
3603Setting Message Notification for Box  - Not a Mail Box
The VP system maintains a queue of mailboxes that must be notified because they have new messages.
This error message indicates that the VP system found a box on that queue that was not a mailbox (for
example, Routing box, Question box, etc.).
3701Mail Box  in Invalid State .  Call Terminated
This is an internal error.  If the problem persists, contact technical support.
3902Error  Reported From Driver While Polling for Event
The voice board driver reported an error.  See error 6306 for a list of driver errors.
.3903Error Generated Manually (For Test)
.3904Unknown database modification request (class=, action=)
The database server informed the VP system that a change had been made to the database. The VP system
was unable to process this change. Shut down the VP system, and re-start it.  If the problem persists,
contact technical support.
3905Database server has shut down. Program will now terminate
The database server informed the VP system that it is shutting down.  The VP system cannot operate
without the database server, so it also must shut down.
.3906Cannot Add Box  to Database – Max boxes allowed is 
An attempt was made to add a box to the database. Each VP product (for example, Small Office, Small
Office Lite, etc.) is limited in the number of boxes it can hold in its database.  The limit has been reached.
If you need to upgrade to the next level, contact your sales representative.
4001Cannot Queue Message Notification Request for Box 
The VP system was unable to initiate message notification for the specified box.  If the problem persists,
contact technical support.