Key Voice Voice Processing System Installation And Maintenance Manual

							INSTALLATION AND MAINTENANCE MANUAL 4/00Index-6picture, 29-18
Class of Service screen, Greetings Tab screen
picture, 29-17
Classifieds (Talking) module
setting up, 27-1
using, 27-1
Classifieds Gateway screen
picture, 29-3
Clear Down Delay
configuration file options, 12-6
client PC
unified messaging and e-mail reader
requirements, 22-16
clock
adjusting for PC in Line Status screens, 7-44
codes
entering activation, 2-9
entering LOGINS.TXT, 2-12
entering NUMLINES.TXT, 2-11
entering PBXLINK.TXT, 2-12
entering Renew code, 2-9
entering SWITCHES.TXT, 2-11
collecting necessary information, 2-15
colon character
using special characters in database lookups files,
7-86
Color.X.Y
configuration file options, 12-7
COM port
connecting seral cable between VP System and
PBX, 2-5
companion listing boxes
setting up companion listing boxes for automatic
allocation mailboxes, 27-18
Company Name
General Information screen, 4-5
complete directory listing
Dial-by-Name directory configuration options, 7-
81
Completed
Telemarketing Box screen, 28-3
completing
Call History screen, 27-13
CONFIG.SYS
copying AUTOEXEC.BAT and CONFIG.SYS
files, 14-1
restoring AUTOEXEC.BAT and CONFIG.SYS
files, 14-4
configuration
configuration file options, 12-1
configuration file
modifying for a fax switch, 7-100
modifying VM.CFG file, 7-67
configuration file options, 12-1
24 Hour Clock Display, 12-3
Account Is Box, 12-3
ACD Pause, 12-3
Add Line Feed, 12-3
ANS Machine Parms, 12-3
Answer ACK, 12-4Assume Hold, 12-4
Assume Page Confirm, 12-4
Audit Database, 12-4
Audit Message Count, 12-5
Auto Exit Disconnect, 12-5
Auto Forward Priority, 12-5
Auto Start, 12-5
Basic CPTones, 12-5
CD Speed, 12-6
Check Box Alias, 12-6
Clear Down Delay, 12-6
Color.X.Y, 12-7
CP.x, 12-7
Custom, 12-8
Database Line, 12-8
Database Timeout, 12-8
Date Format, 12-8
Delete After FWD, 12-9
Delete Queue Burst Size, 12-9
Delete Queue Frequency, 12-9
Detect Pulse, 12-9
Dial, 12-10
Dialtone Frequency, 12-10
Dialtone On, 12-10
Directory IDP, 12-10
Disable Tutorial, 12-11
DTMF On, 12-11
DTMF Send Off, 12-11
DTMF Send On, 12-11
Export Path, 12-11
External Fax, 12-11
External Message Path, 12-12
Fast ACD Transfer, 12-12
Fast Notification, 12-12
FASTFAX, 12-12
Fax General Delivery, 12-13
Fax Link, 12-13
Fax Order Path, 12-13
Fax Pause, 12-13
Fax Prefix, 12-14
Fax Timeout, 12-14
Fax Trace File, 12-14
FF Digit, 12-14
Fixed Language, 12-14
Flow Control, 12-15
Greet Sil, 12-16
Greeting.Night, 12-16
Greeting.x, 12-15
Group Box Distribution Priority, 12-16
Hardware Int, 12-17
Host, 12-17
Ignore Disconnects, 12-18
Ignore DTMF, 12-18
Ignore Initial Disconnect, 12-18
Ignore Nonsilence, 12-19
Initial Pause IDP, 12-19
Inter Digit, 12-19
Internal, 12-20
IVR Prompt Language, 12-20
IVR Voice File Path, 12-20 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/00Index-7Keep Messages New, 12-20
Languages, 12-20
Lines Connected, 12-21
Link Format, 12-21
Local Spkr, 12-21
Long Hook Flash, 12-21
Lunch Operator Is Day, 12-22
Max Inactive, 12-22
Max Lockup, 12-22
Max Password Length, 12-22
Mbox Default Digit, 12-23
Menu, 12-23
Message Pause Time, 12-23
Minimum Message, 12-23
Monitor, 12-23
MW Off Reps, 12-24
MW On Reps, 12-24
MW Priority, 12-24
MW Q Size, 12-24
No Account in Log, 12-24
No Name Transfers, 12-25
No PC Beep, 12-25
No Record Beep, 12-25
No Serial MW Refresh, 12-25
No Video Memory, 12-25
Notify Priority, 12-26
Notify Reps, 12-26
Notify Rings, 12-26
Offhook Delay, 12-26
Omit Group Sender, 12-27
Onhook DTMF, 12-27
Outbound Delay, 12-27
PA.Busy, 12-28
PA.Cancel, 12-28
PA.Int, 12-29
PA.Repeats, 12-29
Pager Append, 12-29
Pager Prefix, 12-29
Pager Retry, 12-29
Pager Time, 12-30
Pager Trail, 12-30
Playback Delay, 12-30
PMS Via Text Files, 12-31
Pooled Ring, 12-31
Pulse Calibration, 12-32
Pulse Speed, 12-32
Qbox Archive, 12-32
Qbox Data Path, 12-32
Qbox Data Print, 12-32
Qbox Data Print Eject, 12-33
Qbox Hide Acct Numbers, 12-33
Qbox Pos Confirm, 12-33
Qbox Use Confirm Numbers, 12-33
Remain Offhook, 12-34
Remote Pause, 12-34
Repeat MW, 12-34
Repose Time, 12-35
Rew Digit, 12-35
Ring On, 12-35
Ring Reset, 12-35Same Call Fax OK, 12-35
Sampling Rate, 12-36
Save Trace, 12-36
Screen Saver, 12-37
Send Disconnect, 12-37
Serial Disconnect Delay, 12-37
Service Observe Code, 12-38
Share Fax Reports, 12-38
SMDI Answer First, 12-38
Special Ans Digit, 12-38
T1 Port, 12-39
TCNAME, 12-39
TDD Auto, 12-39
TDD Digit, 12-39
Tone, 12-39
Trans Bypass, 12-39
Transfer Ring, 12-40
TTS Buffer Size, 12-40
Tutorial Reps, 12-40
UM Name, 12-40
Unitized, 12-40
Use LCD Menus, 12-40
Use Printer, 12-41
Use Wave, 12-41
VCM Answer Delay, 12-41
VCM Channel Timeout, 12-41
VCM Line Group, 12-41
VCMName, 12-42
Wakeup Rings, 12-42
XFER Name Time, 12-42
configuring
DOS-based PC for VP System, 21-1
GammaLink fax boards, 23-9
NT-based PC for VP System, 21-2
Satisfaxion fax boards, 23-5
system for FaxMail module, 25-1
systems using Rhetorex boards, 7-99
using enhanced fax configurations, 23-12
confirming
data entry digits for Question Box, 7-96
connecting
directly to central office, 2-3
making local connections to the board, 2-6
remote PC to the host PC, 10-3
serial cable between VP System and PBX, 2-5
telephone lines to fax boards, 23-3
to key system, 2-3
to PBX, 2-3
using an audio coupler, 2-6
using two telephone lines, 2-6
VP System to telephone system, 2-3
converting information from DOS- to NT-based VP
systems, 2-7
copy
files between remote PC and the host PC, 10-6
copying
AUTOEXEC.BAT and CONFIG.SYS files, 14-1
database and setup files, 14-2
greetings, names, and messages, 14-2
pre-recorded modifies prompts, 24-18 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/00Index-8pre-recorded prompts in FaxMail module, 25-7
Talking Classifieds pre-recorded prompts, 27-20
using pre-recorded prompt options, 15-19
CP.x
configuration file options, 12-7
creating
boxes, 5-1
fax switch mailbox, 7-100
voice mail addresses, 22-17
Cross-Reference Number
Listing Box screen, 27-10
Currently Enabled
Mailbox screen, 5-17, 5-25, 5-31
Currently Scheduled
Mailbox screen, 5-33
Custom
configuration file options, 12-8
Custom – From File
Fax Setup screen, 24-7
Custom and Debug
Setting Up the Other Customizations screen, 4-40
Custom Flags screen
Diagnostic Menu options, 4-42
picture, 4-42, 29-19
Customer level password, logging into the VP
System, 2-12
—D—
D.I.D. considerations
understanding, 7-67
D.I.D. line considerations
reason codes, 7-74
DATA Directory
file organization, 16-4
data entry
using with Question Boxes, 7-92
database
accessing from Line Status screens, 7-43
copying database and setup files, 14-2
default settings, 1-4
restoring database and setup files, 14-4
Database Access Password
General Information screen, 4-5
Database Administrator application, 1-8
accessing from a networked PC, 2-28
Database Line
configuration file options, 12-8
Database Lookup
Route Call Based On, 5-52
database lookups
colon character, 7-86
exclamation character, 7-85
formatting files, 7-83
pound character, 7-85
semi-colon character, 7-86
setting up, 7-83
using special characters in database lookups files,
7-85
using to route calls, 7-83wildcard characters, 7-88
Database Timeout
configuration file options, 12-8
date
including time and date announcements, 7-90
Date Format
configuration file options, 12-8
Day Operator Box
ACD Box, 5-67
Day service
supervisor control, 7-37
switching service modes remotely, 7-63
Day Service Begins
Business Hours screen, 4-18
completing the Business Hours/Holidays
worksheet, 2-16
Day Service Ends
Business Hours screen, 4-18
completing the Business Hours/Holidays
worksheet, 2-16
Day/Night Service
Route Call Based On, 5-52
Days of Week
Route Call Based On, 5-51
DBA
accessing from a networked PC, 2-28
DCONVERT.EXE, 2-7
dedicated phone lines
using enhanced fax configurations, 23-12
default
Access to Group Boxes, 1-5
Access to PA, 1-5
Allowed to Receive FaxMail, 1-5
Auto Delete New Messages After, 1-5
Auto Delete Old Messages After, 1-5
business hours, 1-4
Class of Service, 1-5, 1-6
database, 1-4
default passwords, 1-6
Dial-Out Allowed, 1-5
extension length, 1-6
mailbox 70, 1-6
Max Lines to Hold, 1-5
Maximum Greeting Length, 1-5
Maximum Message Length, 1-5
Maximum Number of Greetings, 1-5
Maximum Number of Messages, 1-5
Operator Box (day), 1-5
password length, 1-6
Play Menu After Greeting, 1-5
prototype mailbox 9994, 1-6
Restricted Digits, 1-6
Routing box 800, 1-4
Routing box 801, 1-4
Routing box 821, 1-5
Supervisor Status, 1-5
Technician password, 1-4
Try Extension, 1-5
When Exiting Mailbox, 1-5
While In Queue, 1-5 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/00Index-9Default Account for Outgoing Mail
Mailbox screen, 5-34
Default Password report, 7-55
default passwords
default value, 1-6
Default Path
Telemarketing Box screen, 28-4
defining paths for the VP System files, 4-13
DEFRAG, 9-1
defragmenting
NT-based VP systems, 21-8
systems using Diskeeper, 21-8
systems using DOS 6.0, 21-5
systems using Norton Utilities, 21-6
systems using other utilities, 21-6
Delete After FWD
configuration file options, 12-9
Delete Any Existing Messages When Allocating Box
Auto Allocation screen, 27-17
Delete Existing Messages When Allocating Mailbox
Auto Allocation screen, 27-17
Delete Message
options between messages, 6-8
Delete Queue Burst Size
configuration file options, 12-9
Delete Queue Frequency
configuration file options, 12-9
Delete the Message
options between messages, 6-10
deleting
mailbox remotely, 7-58
Question Box remotely, 7-61
Routing Box, 7-60
delimiter
notes on for IVR, 26-15
Delimiter Between Fields
IVR Box screen, 26-6
Deliver These Messages
Mailbox screen, 5-31
Demo Mailbox 9993, 5-36
Description
Listing Box screen, 27-10
Description Recorded
Listing Box screen, 27-10
Destination for Digit fields
Routing Box, 5-53
Detect Call-Progress Tones
Call Transfer screen, 4-25
Detect Dial Tone
Call Transfer screen, 4-24
Detect Pulse
configuration file options, 12-9
detecting
absence of touch-tones, 17-2
answering machines, 28-7
break in line current, 17-1
call progress tones, 7-12, 13-1, 17-2
disconnect digit sequence, 17-2
hang-up, 17-1
Diagnostic Menu options, 4-41Custome Flags screen, 4-42
Trace Setup screen, 4-41
Dial
configuration file options, 12-10
dial rules
specifying, 7-105
specifying for external, 28-7
understanding, 7-107
using the append rule, 7-107
using the delete rule, 7-106
using the insert rule, 7-106
Dial-by-Name
announce mailbox number, 7-81
complete directory listing, 7-81
directory box 9998 greetings, 7-82
keeping a mailbox out of the Dial-by-Name
directory, 7-81
last name/ first name option, 7-81
number of letters to request, 7-82
setting up directory, 7-80
understanding configuration options, 7-81
using directory, 7-80
Dialogic
using a PBXpert/32 for Dialogic boards, 13-16
using a TRAIN for Dialogic boards, 13-13
Dialogic boards, installing, 20-1
Dialogic service, 1-14
Dial-Out Allowed
Class of Service screen, 4-34
default value, 1-5
Dialtone Frequency
configuration file options, 12-10
Dialtone On
configuration file options, 12-10
differences between products, 1-6
digit
choosing transfer bypass digit, 7-14
digit translation
specifying digit translation based on port number,
7-79
specifying digit translation based on time of day,
7-78
digit translation file
setting up, 7-67
understanding, 7-68
digital pagers
additional parameters, 7-30
appending the call back number, 7-30
call progress tone detection, 7-30
prefixing the call back number, 7-30
programming for message delivery, 7-30
programming in Page Number section, 7-27
setting up, 7-27
Digits
Fax Restriction screen, 24-11
Digits Allowed While Holding
Class of Service screen, 4-35
Digits Caller Can Dial While Holding
Class of Service screen, 4-35
Digits Dialed 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/00Index-10Route Call Based On, 5-51
Digits that Mean YES in Response to a Yes/No
Question
General Information screen, 4-7
Digits that Mean YES When Asking for
Confirmation
Call Transfer screen, 4-26
Digits to Get a Line on External Call
General Information screen, 4-11
PBX Information screen, 4-24
Digits to Strip From Callback Number
Fax Setup screen, 24-9
Digits to Use to Automatically Allocate a Mailbox
Auto Allocation screen, 27-16
directory box
overview, 1-3
Directory Box
(Unlabeled Box field), 5-61
Allow * to Play All Names in Directory, 5-62
Allow Complete Directory Listing, 5-62
Announce Extension Number Before Transferring
the Call, 5-62
Box, 5-61
Box Name, 5-60
Box Number, 5-60
Greeting Recorded, 5-60
If Name Not Found, 5-61
If No Digits Dialed, 5-61
Max Number of Digits to Collect, 5-60
Maximum Number of Digits to Accept, 5-60
Number of Times to Play Greeting, 5-60
Say Box Number Before Transferring, 5-62
understanding, 5-57
directory box 9998 greetings
Dial-by-Name directory configuration options, 7-
82
Directory Box screen
picture, 29-8, 29-30
Directory Containing Telemarketing Files
Telemarketing Box screen, 28-4
Directory for Fax Distribution Documents
Fax Setup screen, 24-10
Directory IDP
configuration file options, 12-10
Disable Tutorial
configuration file options, 12-11
disabling
recording tone, 7-78
Disconnect Digit Sequence
PBX Information screen, 4-24
Technical Information screen, 4-27
Disconnect if More than X Seconds of Continuous
Sound Detected
General Information screen, 4-10
disconnecting
a port from Line Status screens, 7-42
a port in the Voice Mail Viewer application, 7-47
disk
sending a fax into a Fax Box from a disk, 24-12
disk maintenance utilitiesusing on DOS-based VP systems, 21-5
using on NT-based VP systems, 21-8
Diskeeper
defragmenting systems using, 21-8
diskette
backing up DOS-based systems to diskette, 14-1
diskette drive
equipment requirements, 2-2
Display Mailbox Passwords on Screen
General Information screen, 4-6
Display Mail-Box Passwords on Screen
General Information screen, 4-8
Setting Up the Other Customizations screen, 4-39
display mode
changing in Line Status screens, 7-43
displaying
line activity in Line Status screens, 7-43
software versions in Line Status screens, 7-44
distributio lists
setting up using a Group Box, 5-54
distribution lists
Mailbox screen setup, 5-33
document
retrieving a FaxMail document, 25-3
sending a FaxMail document, 25-2
sending a FaxMail document from an open
mailbox, 25-5
Document File-Name
Fax Box screen, 24-3
Document is Password Protected   Password
Fax Box screen, 24-4
Document Name Recorded
Fax Box screen, 24-3
Document Security Code
Fax Box screen, 24-4
Document Type
Fax Box screen, 24-4
DOS
accessing VP System menu options, 1-16
defragmenting systems using, 21-5
DOS-based VP System Box Setup screens, 29-7
DOS-based VP System screens, 29-1
exiting to from Line Status screens, 7-42
product differences, 1-6
requirements for DOS-based VP Systems, 21-1
DOS-based VP System
configuring the PC for, 21-1
upgrading to latest available software, 2-14
DTMF On
configuration file options, 12-11
DTMF Send Off
configuration file options, 12-11
DTMF Send On
configuration file options, 12-11
During X
Mailbox screen, 5-28, 5-31
DVM Database Files
file organization, 16-6 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/00Index-11—E—
editing
configuration file for a fax switch, 7-100
E-mail Address
Mailbox screen, 5-34
e-mail reader
installing on a client PC, 22-16
setting up on the VP system PC, 22-12
understanding, 22-7
understanding functionality on the LAN, 22-6
e-mail requirements
unified messaging, 22-5
Enabled
Mailbox screen, 5-25, 5-33
End
Mailbox screen, 5-32
End Date
Telemarketing Box screen, 28-3
entering
activation codes, 2-9, 2-12
box information, 5-1
LOGINS.TXT code, 2-11
NUMLINES.TXT code, 2-11
PBXLINK.TXT code, 2-12
Renew code, 2-9, 23-1
SWITCHES.TXT, 23-1
equipment
authorization key, 2-2
KeyLink communications software, 2-2
laptop computer, 2-2
null modem serial cable, 2-2
portable diskette drive, 2-2
requirements, 2-1
VP System Unit, 2-1
error log
viewing in the Voice Mail Viewer application, 7-
47
error messages, 18-1
exclamation character
using special characters in database lookups files,
7-85
Exclude
Telemarketing Box screen, 28-5
existing
modifying existing prompts, 24-18
modifying Talking Classifieds existing prompts,
27-20
Exit Digits
Question Box, 5-41
exit to DOS, 9-4
exiting
mailbox, 6-18
to DOS from Line Status screens, 7-42
VP System, 2-12
Export Path
configuration file options, 12-11
extension length
default value, 1-6
extension numbersusing wildcard characters to translate, 7-70
external dial rules
specifying, 28-7
External Fax
configuration file options, 12-11
External Message Path
configuration file options, 12-12
Extn
ACD Box, 5-67
—F—
Fast ACD Transfer
configuration file options, 12-12
Fast Notification
configuration file options, 12-12
FASTFAX
configuration file options, 12-12
Fast-Forward/Rewind Should Jump by X Seconds
General Information screen, 4-10
fax
logging fax calls, 24-16
retrieving from the VP System, 24-13
reviewing the Fax Log file, 24-17
sending a fax into a Fax Box from  paper, 24-13
sending a fax into a Fax Box from a disk, 24-12
sending into a Fax Box, 24-12
setting up fax broadcasting, 24-16
setting up system settings for fax, 24-5
using Fax Distribution prompts, 24-17
using third party application to send faxes, 23-13
Fax 1 is Connected to Line
Fax Setup screen, 24-8
Fax 16 is Connected to Line
Fax Setup screen, 24-8
fax boards
adjusting system Settings for third-party fax
server, 23-14
adjusting the configuration file, 23-15
call logging files, 23-16
configuring GammaLink fax boards, 23-9
configuring Satisfaxion fax boards, 23-5
connecting telephone lines to fax boards, 23-3
installing GammaLink fax boards, 23-7
installing GammaLink software, 23-9
installing Satisfaxion fax boards, 23-4
installing Satisfaxion software, 23-5
installing the hardware, 23-14
programming the Fax Box, 23-14
sharing fax ports, 23-11
understanding the Fax Order file, 23-14
using enhanced fax configurations, 23-12
using third party application to send faxes, 23-13
Fax Box
(Unlabeled Box field), 24-4
accessing the Fax Box screen, 24-1, 24-2
Box, 24-4
Box Name, 24-3
Box Number, 24-2
Document File-Name, 24-3 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/00Index-12Document is Password Protected   Password, 24-4
Document Name Recorded, 24-3
Document Security Code, 24-4
Document Type, 24-4
If Caller Can Order More Documents, 24-4
If Maximum Number of Documents Ordered, 24-5
Owner, 24-3
Owner Box, 24-3
programming, 23-14
sending a fax into, 24-12
setting up, 24-1
When Exiting Box, If Caller Has Ordered Max
Number of Docs, 24-5
When Exiting Box, If Caller May Order More
Documents, 24-4
Fax Box screen
picture, 29-9, 29-30
fax broadcasting
setting up, 24-16
fax calls
logging fax calls, 24-16
Fax Cover-Page
Fax Setup screen, 24-6
FAX Directory
file organization, 16-4
Fax Distribution
using prompts, 24-17
fax distribution module
accessing the Fax Box screen, 24-1
setting up a Fax Box, 24-1
using, 24-1
fax distribution restrictions
setting up, 24-10
Fax Distribution Restrictions screen
picture, 29-4
Fax General Delivery
configuration file options, 12-13
Fax Link
configuration file options, 12-13
Fax Log file
reviewing, 24-17
fax module
installing hardware /software required for fax
modules, 23-2
Fax Order file
understanding, 23-14
Fax Order Path
configuration file options, 12-13
Fax Pause
configuration file options, 12-13
Fax Port 1 is Connected to Voice Port
Fax Setup screen, 24-8
Fax Port 16 is Connected to Voice Port
Fax Setup screen, 24-8
fax ports
sharing, 23-11
Fax Prefix
configuration file options, 12-14
Fax Restriction screen
accessing, 24-10Digits, 24-11
Restriction Type, 24-11
fax server
adjusting system Settings for third-party fax
server, 23-14
Fax Setup
accessing, 24-5
At Intervals of X Minutes, 24-10
Custom – From File, 24-7
Digits to Strip From Callback Number, 24-9
Directory for Fax Distribution Documents, 24-10
Fax 1 is Connected to Line, 24-8
Fax 16 is Connected to Line, 24-8
Fax Cover-Page, 24-6
Fax Port 1 is Connected to Voice Port, 24-8
Fax Port 16 is Connected to Voice Port, 24-8
Filename for Cover-Page Logo, 24-7
How to Transmit Faxes, 24-7
If Call Fails, Try X More Times, 24-9
Insert a ‘1’ for Long-Distance, 24-9
Max Faxes We Will Send Per Call, 24-8
Maximum Number of Documents to Send per
Call, 24-8
Path for Fax Distribution Documents, 24-10
Path for Fax-Mail Documents, 24-10
Prefix a Digit-1 For Long-Distance, 24-9
Resolution area, 24-8
Send options area, 24-7
Sending Resolution, 24-8
Fax Setup screen
picture, 29-4
Fax Setup screen, Miscellaneous Tab screen
picture, 29-19
Fax Setup screen, Restricted Numbers Tab screen
picture, 29-21
Fax Setup screen, Wiring Tab screen
picture, 29-20
fax switch
creating a fax switch mailbox, 7-100
using VP System for, 7-99
Fax Timeout
configuration file options, 12-14
Fax Trace File
configuration file options, 12-14
FAXMAIL Directory
file organization, 16-4
FaxMail module
Callback Retrieval, 25-4
configuring system for, 25-1
copying pre-recorded prompts, 25-7
modifying prompts, 25-6
retrieving a document, 25-3
Same Call Retrieval, 25-4
sending a document, 25-2
sending a document from an open mailbox, 25-5
using, 25-1
using new and modified prompts, 25-6
FF Digit
configuration file options, 12-14
Field Types 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/00Index-13IVR Box screen, 26-6
Field X is
IVR Box screen, 26-6
figures
program screens, 29-1
file formats
horizontal file format, 7-95
selecting for a Question Box, 7-94
vertical file format, 7-94
file organization
DATA Directory, 16-4
DVM Database Files, 16-6
FAX Directory, 16-4
FAXMAIL Directory, 16-4
L2 - L9 Directories, 16-2
LOG Directory, 16-3
M Directory, 16-2
notes on Question Box answers, 16-3
P Directory, 16-1
T Directory, 16-3
understanding, 16-1
VM Directory, 16-4
Filename
IVR Box screen, 26-5
Filename for Cover-Page Logo
Fax Setup screen, 24-7
first name
Dial-by-Name directory configuration options, 7-
81
First Name
Mailbox screen, 5-12
first time setup, running the PBX Setup utlity, 3-1
Fixed Language
configuration file options, 12-14
Flow Control
configuration file options, 12-15
formatting
database lookups files, 7-83
Forward the Message
options between messages, 6-8
Friendly Area
Mailbox screen, 5-34
Future Delivery
reviewing messages scheduled for, 6-15
—G—
GammaLink fax boards
configuring, 23-9
installing, 23-7
GammaLink service, 1-14
GammaLink software
installing, 23-9
Gateway Box
(Unlabeled Box field), 27-8
accessing, 27-5
Box, 27-8
Box Name, 27-6
Box Number, 27-6
Gateway Name, 27-6Greeting Recorded, 27-6
On Exit, 27-7
On Exit from Talking Classifieds Area, 27-7
Question 1, 2, 3, 4 Recorded, 27-7
setting up, 27-4
understanding, 27-4
Gateway Name
Gateway Box screen, 27-6
General, 27-16
General Call Log file
using, 24-16
General Information screen, 4-3
Adminstrator Password, 4-5
Automatically Exit to DOS at, 4-8
Automatically Update All MWI Lamps, 4-6
Company Name, 4-5
Database Access Password, 4-5
defining paths for the VP System files, 4-13
Digits that Mean YES in Response to a Yes/No
Question, 4-7
Digits to Get a Line on External Call, 4-11
Disconnect if More than X Seconds of Continuous
Sound Detected, 4-10
Display Mailbox Passwords on Screen, 4-6
Display Mail-Box Passwords on Screen, 4-8
Fast-Forward/Rewind Should Jump by X Seconds,
4-10
field descriptions, 4-5
Generate Log Data for Reports, 4-9
If Call Lasts More Than x Minutes, Go to Box, 4-6
Max Calls on On-Screen Graph, 4-10
Max Duration for 3-Way Call, 4-12
Maximum Box Length When Caller is Dialing, 4-
13
Number of Boxes to Log, 4-7
Number of Boxes to Track in Log, 4-7
Number of Lines Detected, 4-8
Path for Call Log Information, 4-14
Path for Greetings, 4-14
Path for Messages, 4-14
Path for Prompts, 4-14
Path for Question Box Voice Files, 4-14
picture, 4-3, 29-5
Play Message Time and Date, 4-11
Seconds for Fast-Forward/ Rewind Operations, 4-
10
Stop Recording After X Seconds of Silence, 4-10
Store Call Log to, 4-9
Technician Password, 4-5
Use Enhanced ACD Features, 4-12
When Called party Answers, Announce the Call,
4-12
When Called Party Answers, Play His/Her Name,
4-11
General Information screen, Directories tab
picture, 29-22
General Information screen, Message Options tab
picture, 29-23
General Information screen, Miscellaneous Tab
screen 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/00Index-14picture, 29-21
General Information screen, Security tab
picture, 29-22
General Information screen, Transfer Options tab
picture, 29-23
Generate Log Data for Reports
General Information screen, 4-9
generating
Talking Classifieds reports, 27-12
Get Caller’s Name
Mailbox screen, 5-16
graphics
program screens, 29-1
Greet Sil
configuration file options, 12-16
greeting
recording for mailbox, 6-12
Greeting Recorded
Account Number Box, 5-74
Directory Box, 5-60
Gateway Box screen, 27-6
IVR Box screen, 26-4
Mailbox screen, 5-19
Question Box, 5-40
Routing Box, 5-48
Greeting.Night
configuration file options, 12-16
Greeting.x
configuration file options, 12-15
greetings
copying greetings, names, and messages, 14-2
recording multilingual for individual boxes, 7-66
recording remotely for multilingual boxes, 7-66
restoring names, greetings, and messages, 14-5
selecting operator box greetings, 7-101
using different greetings for busy and no answer,
7-15
using TRANS.TXT and reason codes to play
specific greetings, 7-76
group box
overview, 1-3
Group Box
(Unlabeled List of Members area), 5-57
Box Number, 5-56
List of Members, 5-57
Max Message Length X Seconds, 5-56
Max Message Time, 5-56
Name Recorded, 5-56
Number of Messages, 5-56
Number of Messages Currently in Box, 5-56
understanding, 5-54
Group Box Distribution Priority
configuration file options, 12-16
Group Box screen
picture, 29-9, 29-31
Groups
Call Transfer screen, 4-20
PBX Information screen, 4-20
guest mailboxes
resetting, 8-3specifying for hotel integration, 8-1
using Wake-up Call feature, 8-1
—H—
hang-up
absence of touch-tones, 17-2
break in line current, 17-1
call progress tones, 17-2
detecting, 17-1
disconnect digit sequence, 17-2
hardware
installing hardware /software required for fax
modules, 23-2
hardware and software requirements for DOS-based
VP Systems, 21-1
hardware and software requirements for NT-based
VP Systems, 21-2
Hardware Int
configuration file options, 12-17
Hear the Time and Date
options between messages, 6-10
help
Line Status screens, 7-42
Holiday Schedule screen, 4-19
picture, 4-19, 29-5
holidays
completing the worksheet, 2-16
Holidays screen
picture, 29-24
Hook-flash Length
PBX Information screen, 4-25
Technical Information screen, 4-27
horizontal file format
selecting for a Question Box, 7-95
host
transferring files between remote PC and the host
PC, 10-6
Host
configuration file options, 12-17
Host Name
Mailbox screen, 5-35
host PCs
connecting remote PC to the host PC, 10-3
installing KeyLink on remote and host PCs, 10-1,
10-2
transferring files between remote PC and the host
PC, 10-6
Hotel Guest Privileges Only
Mailbox screen, 5-33
hotel integration
aadministrating Wake-up Calls, 8-2
logging Wake-up Call schedules, 8-3
logging Wake-up Calls, 8-3
making Wake-up Calls, 8-2
resetting guest mailboxes, 8-3
specifying guest mailboxes, 8-1
using features of, 8-1
using Wake-up Call feature, 8-1
Hourly Statistics report, 7-53 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/00Index-15hours
default business hours, 1-4
How to Transmit Faxes
Fax Setup screen, 24-7
—I—
If Account Number Already Collected area
Account Number Box, 5-75
If Account Number Not Yet Entered
IVR Box screen, 26-5
If Acct Number Already Collected For This Call
Account Number Box, 5-75
If All Extns Busy
ACD Box, 5-69
If Call Fails, Try X More Times
Fax Setup screen, 24-9
If Call is via D.I.D., Play Greeting in Language
Mailbox screen, 5-28
If Call Lasts More Than x Minutes, Go to Box
General Information screen, 4-6
If Called Number Does Not Answer, Try Again After
X Minutes
Telemarketing Box screen, 28-6
If Called Number is Busy, Try Again After X
Minutes
Telemarketing Box screen, 28-6
If Caller Can Order More Documents
Fax Box screen, 24-4
If Caller Chooses, 5-27
If Caller Does Not Want to Remain in Queue
ACD Box, 5-70
If Digit Received, Wait for More Digits
Routing Box, 5-53
If Invalid Account Number Entered, Allow X More
Attempts
Account Number Box, 5-75
If Invalid Digit Dialed, Go To Box
Routing Box, 5-50
If Match Found, Construct
IVR Box screen, 26-9
If Match Found, Say
IVR Box screen, 26-9
If Match Not Found
IVR Box screen, 26-10
If Maximum Number of Documents Ordered
Fax Box screen, 24-5
If Name Not Found
Directory Box, 5-61
If No Digits Dialed
Directory Box, 5-61
Routing Box, 5-49
If There Are No Extensions Active
ACD Box, 5-70
If Unable to Allocate a Mailbox, Go to Box
Auto Allocation screen, 27-17
If Valid Account Number Entered
Account Number Box, 5-76
Ignore Disconnects
configuration file options, 12-18Ignore DTMF
configuration file options, 12-18
Ignore Initial Disconnect
configuration file options, 12-18
Ignore Nonsilence
configuration file options, 12-19
in-band signaling
integrating with PBX’s, 17-3
In-Band Signaling
call forwarding using voice mail integration with,
7-19
including
time and date announcements, 7-90
incoming call summary
viewing in Line Status screens, 7-46
information
collecting for VP System setup, 2-15
phone system information, 2-26
setting for system, 4-1
specifying in the PBX Setup utility, 3-1
Initial Box (Day Service, Night Service, Lunch
Service)
Line Information screen, 4-16
Initial Pause
Setting Up the Other Customizations screen, 4-40
Initial Pause IDP
configuration file options, 12-19
Insert a ‘1’ for Long-Distance
Fax Setup screen, 24-9
installing
Dialogic boards, 20-1
DOS-based VP System software, 21-4
GammaLink fax boards, 23-7
GammaLink software, 23-9
hardware /software required for fax modules, 23-2
key, 21-3
KeyLink on remote and host PCs, 10-1, 10-2
kit systems, 21-1
module prompts, 23-1
NT-based VP System software, 21-7
optional modules, 23-1
optional modules on DOS-based VP systems, 21-5
optional modules on NT-based VP systems, 21-8
reports package client software, 7-48
Rhetorex boards, 20-13
Satisfaxion fax boards, 23-4
Satisfaxion software, 23-5
unified messaging, 22-5
unified messaging and e-mail reader on a client
PC, 22-16
unified messaging setup process, 22-10
using the appropriate installation diskettes for
DOS-based VP systems, 21-4
VCM client software, 22-1
voice processing board, 21-3
VP software on DOS-based VP systems, 21-4
integrating
call progress tone detection, 17-5
interfacing with PBX’s without voice mail
integration, 17-4