Key Voice Voice Processing System Installation And Maintenance Manual

							INSTALLATION AND MAINTENANCE MANUAL 4/00Index-26Play Voice Answers for Confirmation, 5-41
printing data from, 7-96
providing confirmation numbers, 7-94
Question Recorded, 5-42
Replay Digit Answers for Verification, 5-41
Replay Voice Answers for Verification, 5-41
selecting file formats, 7-94
setting up, 5-36
setting up for data entry, 7-92
specifying an exit digit, 7-93
specifying data file name, 7-94
specifying horizontal file formats, 7-95
specifying vertical file formats, 7-94
Trigger Notification, 5-41
understanding, 5-36
using data entry Question Boxes, 7-92
using more than 10 questions, 7-92
Question Box screen
picture, 29-14, 29-40
Question Recorded
Question Box, 5-42
queue
placing call in, 7-20
playing announcements to queued calls, 7-21
Queue Announcement x Recorded
ACD Box, 5-71
—R—
Re- Start Counter Each Time Mailbox is Opened
Auto Allocation screen, 27-17
reason codes
C.O. line digits considerations, 7-74
D.I.D. line considerations, 7-74
integrating with PBX’s, 17-4
Sent First, 7-73
Sent Last, 7-71
using, 7-71
using TRANS.TXT and reason codes to play
specific greetings, 7-76
Record All Calls
Mailbox screen, 5-17
Record Announcement buttons
ACD Box, 5-71
record call setup
Mailbox screen, 5-33
Record Every Call
Mailbox screen, 5-17
Record Immediately, After Playing Greeting, 5-26
Record then Page, After Playing Greeting, 5-26
recording
calls, 7-104
greeting for mailbox, 6-12
making local connections to the board, 2-6
multilingual box greetings remotely, 7-66
multilingual greetings for individual boxes, 7-66
multilingual prompts, 7-65
name for mailbox, 6-12
prompts, 15-15
specifying rules for recording calls, 7-77Recording properties
adjusting, 15-18
recording tone
disabling, 7-78
Remain Offhook
configuration file options, 12-34
remote
accessing remote Listing Box, 27-11
connecting remote PC to the host PC, 10-3
installing KeyLink on remote and host PCs, 10-1,
10-2
transferring files between remote PC and the host
PC, 10-6
Remote Pause
configuration file options, 12-34
Renew code
activating modules, 23-1
entering, 2-9
Repeat
Mailbox screen, 5-30
Repeat Account Number for Verification
Account Number Box, 5-75
Repeat MW
configuration file options, 12-34
Replay Digit Answers for Verification
Question Box, 5-41
Replay Message, options between messages, 6-8
Replay Voice Answers for Verification
Question Box, 5-41
Reply to a Message
options between messages, 6-9, 6-10
reports
accessing on NT-based VP systems, 7-49
available on NT-based system, 7-52
Class of Service, 7-52
customizing on NT-based VP systems, 7-50
Default Password, 7-55
generating on NT-based VP systems, 7-49
generating Talking Classifieds reports, 27-12
Hourly Statistics, 7-53
installing client software, 7-48
Login Failure report, 7-55
Mailbox Delivery, 7-55
Mailbox Information, 7-54
Mailbox Usage, 7-54
Port Activity, 7-52
Port Contention, 7-53
Port Contention Trend by Day of Week, 7-54
Port Contention Trend by Month, 7-53
preparing Talking Classifieds reports, 27-12
printing Talking Classifieds reports, 27-14
setting up defaults, 7-49
viewing, 7-48
viewing and working with on NT-based VP
systems, 7-50
requirements
DOS-based VP Systems, 21-1
equipment, 2-1
NT-based VP Systems, 21-2
unified messaging, 22-5 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/00Index-27unified messaging client PC, 22-16
reserved boxes
understanding, 5-4
resetting
a mailbox in Line Status screens, 7-44
a mailbox in the Voice Mail Viewer application, 7-
47
call counts in Line Status screens, 7-43
call counts in the Voice Mail Viewer application,
7-47
guest mailboxes, 8-3
resetting a mailbox, 5-36
Resolution area
Fax Setup screen, 24-8
Response Time
configuration file options, 12-35
Restart Timer Each Time Mailbox is Opened
Auto Allocation screen, 27-17
restoring
AUTOEXEC.BAT and CONFIG.SYS files, 14-4
database and setup files, 14-4
files, 14-4
mailbox remotely, 7-59
names, greetings, and messages, 14-5
Restricted - Client Of
Mailbox screen, 5-21
Restricted Access
Mailbox screen, 5-21
Restricted Digits
default value, 1-6
Restricted Numbers
Class of Service screen, 4-36
Restriction Type
Fax Restriction screen, 24-11
Results
Telemarketing Box screen, 28-5
retrieving
fax from the VP System, 24-13
FaxMail documents, 25-3
message sent to another mailbox, 6-16
Retry Busy Number
Telemarketing Box screen, 28-6
Re-Try No-Ans Number
Telemarketing Box screen, 28-6
reviewing
Fax Log file, 24-17
messages scheduled for Future Delivery, 6-15
Rew Digit
configuration file options, 12-35
Rhetorex
using Accucall for Rhetorex boards, 13-1
Rhetorex boards
configuring systems using, 7-99
Rhetorex boards, installing, 20-13
Ring On
configuration file options, 12-35
Ring Reset
configuration file options, 12-35
Rings to Answer
ACD Box, 5-68Line Information screen, 4-16
Mailbox screen, 5-15
Route Call Based On
Call Sequence Number, 5-52
Database Lookup, 5-52
Day/Night Service, 5-52
Days of Week, 5-51
Digits Dialed, 5-51
Routing Box, 5-50
routing
completing the Routing worksheet, 2-24
using database lookups to route calls, 7-83
Routing box
overview, 1-3
Routing Box
(Unlabeled Box field), 5-50
adding remotely, 7-59
Box, 5-50
Box Name, 5-48
Box Number, 5-48
deleting remotely, 7-60
Destination for Digit fields, 5-53
Greeting Recorded, 5-48
If Digit Received, Wait for More Digits, 5-53
If Invalid Digit Dialed, Go To Box, 5-50
If No Digits Dialed, 5-49
modifying remotely, 7-60
Number of Seconds to Wait For a Digit, 5-49
Number of Times to Play Greeting, 5-49
Owner, 5-49
performing administration, 7-59
Play Greeting X Times, 5-49
Route Call Based On, 5-50
understanding, 5-44
Voice, 5-53
Wait X Seconds for a Digit, 5-49
When Digit Received, Wait for More Digits, 5-53
Routing box 800
default, 1-4
Routing Box 800, 801,821
understanding, 5-46
Routing box 801
default, 1-4
Routing box 821
default, 1-5
Routing Box Operator Access
setting up multiple operator mailbox, 7-101
Routing Box owners, specifying, 5-46
Routing Box screen
picture, 29-15, 29-41
Run This Cycle X Times
Mailbox screen, 5-31
Run This Sequence X Times
Mailbox screen, 5-31
running
call transfer, 7-5
using Teleparameter feature to run PBX Setup, 11-
1
VP System, 2-12
VRBINDEX, 26-15 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/00Index-28—S—
Same Call Fax OK
configuration file options, 12-35
Same Call Retrieval
FaxMail module, 25-4
Sampling Rate
configuration file options, 12-36
Satisfaxion fax boards
configuring, 23-5
installing, 23-4
Satisfaxion software
installing, 23-5
Save As New
options between messages, 6-8
Save Trace
configuration file options, 12-36
saved messages
listening to, 6-7
saving
calling party’s number, 7-70
Say Box Number Before Transferring
Directory Box, 5-62
Say Position in Line
ACD Box, 5-70
schedule
completing the Subscriber Schedule worksheet, 2-
22
modifying automatic maintenance schedule on
DOS-based VP systems, 21-7
setting up for paging, 7-31
Schedule
Mailbox screen, 5-28, 5-31, 5-32
screen
Fax Box screen, 24-1, 24-2
Screen
Transfer Type, 5-14, 7-6
Screen Saver
configuration file options, 12-37
searches
speeding searches for an IVR application, 26-14
Seconds for Fast-Forward/ Rewind Operations
General Information screen, 4-10
selecting
DOS-based VP System menu options, 1-16
language at beginning of call, 7-64
language during call, 7-65
Windows NT-based VP System menu options, 1-
17
semi-colon character
using special characters in database lookups files,
7-86
Send Disconnect
configuration file options, 12-37
Send options area
Fax Setup screen, 24-7
sending
broadcast messages, 7-62
fax into a fax Box, 24-12
fax into a Fax Box from a disk, 24-12fax into a Fax Box from paper, 24-13
FaxMail document, 25-2
FaxMail document from an open mailbox, 25-5
using third party application to send faxes, 23-13
sending messages, 6-10
Sending Resolution
Fax Setup screen, 24-8
Sequence to Complete a Transfer (Internal / External)
Call Transfer screen, 4-22
PBX Information screen, 4-22
Sequence to Initiate a Transfer (Internal / External)
Call Transfer screen, 4-22
PBX Information screen, 4-22
Sequence to Return from Busy (Internal / External)
Call Transfer screen, 4-23
PBX Information screen, 4-23
Sequence to Return from Call Screening (Internal /
External)
PBX Information screen, 4-23
Sequence to Return from from Call Screening
(Internal / External)
Call Transfer screen, 4-23
Sequence to Return from No-Answer (Internal /
External)
Call Transfer screen, 4-23
PBX Information screen, 4-23
Sequence to Transfer a 3-Way Call (Internal /
External)
PBX Information screen, 4-23
Sequence to Transfer a Three-Way Call (Internal /
External)
Call Transfer screen, 4-23
Sequence to Turn OFF Message-Waiting Lamp
Mailbox screen, 5-22
Sequence to Turn ON Message-Waiting Lamp
Mailbox screen, 5-21
serial administration
using, 10-1
Serial Administrator
using, 10-1
serial cable
connecting between VP System and PBX, 2-5
Serial Disconnect Delay
configuration file options, 12-37
Serial Port Setup screen
picture, 29-26
service
default class of, 1-5
service modes
supervisor control of Day and Night service, 7-37
working with, 7-35
Service Observe Code
configuration file options, 12-38
services
Dialogic, 1-14
GammaLink, 1-14
KVT Database Manager, 1-14
KVT FTP Server, 1-14
KVT Voice Mail Manager, 1-14
Proxy E-mail Client, 1-14 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/00Index-29understanding, 1-7
setting up
ACD groups, 7-19
call queuing, 7-39
call recording, 7-104
companion listing boxes for automatic allocation
mailboxes, 27-18
custom prompts for IVR, 26-10
data entry Question Boxes, 7-92
database lookups, 7-83
Dial-by-Name directory, 7-80
digit translation file, 7-67
digital pagers, 7-27
Fax Box, 24-1
fax broadcasting, 24-16
fax distribution restrictions, 24-10
Gateway Box, 27-4
IVR application, 26-11
IVR Box, 26-1
Listing Box, 27-8
mailbox, 5-4
message delivery, 7-33
network messaging, 7-108
paging, 7-24
PBX information, 3-1
Question Box, 5-36
Routing Box owners, 5-46
schedule for paging, 7-31
setting up system settings for fax, 24-5
system information, 4-1
system settings for fax, 24-5
Talking Classifieds application, 27-1
TDD device support, 7-97
Telemarketing applications, 28-8
Telemarketing Box, 28-1
tone pagers, 7-24
unified messaging and e-mail reader on the VP
system PC, 22-12
voice pagers, 7-31
Setting Up the Other Customizations screen, 4-37
Custom and Debug, 4-40
Display Mail-Box Passwords on Screen, 4-39
Initial Pause, 4-40
Maximum Box Length When Caller is Dialing, 4-
39
Play Message Time and Date, 4-38
Trace, 4-40
When Called party Answers, Announce the Call,
4-38
When Called Party Answers, Play His/Her Name,
4-38
setup
collecting necessary information, 2-15
understanding the system setup steps, 2-28
Setup
copying database and setup files, 14-2
restoring database and setup files, 14-4
SETUP, 13-2
Setup utility
integration defaults, 4-1Share Fax Reports
configuration file options, 12-38
sharing
fax ports, 23-11
shutting down
VP System, 2-12
SMDI
activating, 2-9
SMDI Answer First
configuration file options, 12-38
software
installing hardware /software required for fax
modules, 23-2
software versions
displaying in Line Status screens, 7-44
Sound Recorder
using to record prompts and greetings, 15-18
Source File
Telemarketing Box screen, 28-4
Special Ans Digit
configuration file options, 12-38
specifying
call logs formats, 7-2
call transfer types, 7-9
calls to be recorded, 7-104
dial rules, 7-105
digit translation based on port number, 7-79
digit translation based on time of day, 7-78
external dial rules, 28-7
guest mailboxes for hotel integration, 8-1
Routing Box owners, 5-46
rules for automatic logon, 7-79
rules for recording calls, 7-77
speeding
searches for an IVR application, 26-14
Start
Mailbox screen, 5-32
Start Calling at X … Stop at
Telemarketing Box screen, 28-4
Start Calling on this Date
Telemarketing Box screen, 28-3
Start Col
Telemarketing Box screen, 28-5
Start Date
Telemarketing Box screen, 28-3
Start Hunting From
ACD Box, 5-69
Start Time X
Telemarketing Box screen, 28-4
starting
VP System, 2-12
station identifier digits
integrating with PBX’s, 17-3
Stop Calling on this Date
Telemarketing Box screen, 28-3
Stop Recording After X Seconds of Silence
General Information screen, 4-10
Store Call Log to
General Information screen, 4-9
storing 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/00Index-30calling party’s number, 7-70
subscribe
completing the Subscriber Mailbox Information
worksheet, 2-19
subscriber
completing the Subscriber Schedule worksheet, 2-
22
supervisor
adding a mailbox, 7-58
control of Day and Night service, 7-37
deleting a mailbox, 7-58
modifying a mailbox, 7-58
performing mailbox administration, 7-57
performing port administration, 7-62
performing Question Box administration, 7-60
performing Routing Box administration, 7-59
restoring a mailbox, 7-59
sending broadcast messages, 7-62
suspending a mailbox, 7-59
understanding features, 7-55
supervisor mailbox
default value, 1-6
Supervisor options
using, 6-18
supervisor status
default value, 1-5
Supervisor Status
Class of Service screen, 4-33
suspending
mailbox remotely, 7-59
SWITCHES.TXT
activating modules, 23-1
SWITCHES.TXT code
entering, 2-11
switching
Day and Night service modes remotely, 7-63
languages, 7-64
synchronization
understanding, 22-8
system
equipment requirements, 2-1
preparing, 2-1
understanding setup techniques, 2-1
understanding system setup, 2-1
understanding the system setup steps, 2-28
system error messages, 18-1
system information
accessing system information screens, 4-2
Business Hours screen, 4-17
Call Transfer screen, 4-20
Class of Service screen, 4-29
Diagnostic Menu options, 4-41
General Information screen, 4-3
Holiday Schedule screen, 4-19
integration defaults, 4-1
Line Information screen, 4-15
PBX Information screen, 4-20
setting up, 4-1
Setting Up the Other Customizations screen, 4-37
technical bulletins, 4-1Technical Information screen, 4-27
system reports
available on NT-based system, 7-52
System Setup utility
integration defaults, 4-1
—T—
T Directory
file organization, 16-3
T1 Port
configuration file options, 12-39
taking
line off hook in Line Status screens, 7-43
Talking Classifieds Gateway Box
Listing Box screen, 27-11
Talking Classifieds Gateway Box screen
picture, 29-41
Talking Classifieds module
accessing a Gateway Box, 27-5
accessing Auto Allocation screen, 27-15
accessing Call History screen, 27-12
completing Call History screen, 27-13
copying pre-recorded prompts, 27-20
generating Talking Classifieds reports, 27-12
modifying existing prompts, 27-20
preparing Talking Classifieds reports, 27-12
printing Talking Classifieds reports, 27-14
setting up, 27-1
setting up a Gateway Box, 27-4
using, 27-1
using prompts, 27-19
TCNAME
configuration file options, 12-39
TDD Auto
configuration file options, 12-39
TDD device support, setting up, 7-97
TDD Digit
configuration file options, 12-39
technical bulletin information, using, 4-1
Technical Information screen, 4-27
Automatically Update All MWI Lamps at, 4-29
Disconnect Digit Sequence, 4-27
Hook-flash Length, 4-27
Number of Seconds of Non-Silence to End
Recording, 4-28
Number of Seconds of Silence to End Recording,
4-28
Pause Length, 4-28
picture, 4-27, 29-7
Technician level password, logging into the VP
System, 2-12
Technician password
default password, 1-4
Technician Password
General Information screen, 4-5
Telecommunications Devices for the Deaf device
support, setting up, 7-97
Telemarketing Box
accessing, 28-2 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/00Index-31Answering Machine area, 28-7
Answering Machine Greeting Recorded?, 28-7
Assume No Answer After X Rings, 28-6
Box Name, 28-3
Box Number, 28-3
Call on (Day), 28-4
Completed, 28-3
Default Path, 28-4
Directory Containing Telemarketing Files, 28-4
End Date, 28-3
Exclude, 28-5
If Called Number Does Not Answer, Try Again
After X Minutes, 28-6
If Called Number is Busy, Try Again After X
Minutes, 28-6
Job Complete, 28-3
Make Calls on area, 28-4
Max Digits, 28-5
Maximum Number of Digits to Dial, 28-5
Name of File Containing, 28-5
Name of File Containing Telephone Numbers, 28-
4
Name of File to Log Telemarketing Call Results,
28-5
Number of Re-Tries, 28-6
Number of Times to Re-try Busy / No-Answer
Numbers, 28-6
On Answer, Go to Box, 28-6
Results, 28-5
Retry Busy Number, 28-6
Re-Try No-Ans Number, 28-6
setting up, 28-1
Source File, 28-4
Start Calling at X … Stop at, 28-4
Start Calling on this Date, 28-3
Start Col, 28-5
Start Date, 28-3
Start Time X, 28-4
Stop Calling on this Date, 28-3
Telephone Number Start at Position, 28-5
understanding, 28-1
Use Lines in area, 28-3
Use Lines in Group, 28-3
Wait for Answer, 28-6
When Answer is Detected, Go to Box, 28-6
Telemarketing Box screen
picture, 29-15
Telemarketing Box screen, Call Control tab
picture, 29-43
Telemarketing Box screen, File Names tab
picture, 29-44
Telemarketing Box screen, When to Call tab
picture, 29-42
Telemarketing module
setting up Telemarketing applications, 28-8
stopping a job in progress, 28-10
using, 28-1
telemarketing status
viewing for outbound in Line Status screens, 7-46
teleparameterunderstanding, 2-1
Teleparameter
adjusting system info, box setups, and VM.CFG
data, 11-4
using, 11-1
using to run PBX Setup, 11-1
value tables, 11-5
telephone lines
connecting telephone lines to fax boards, 23-3
Telephone Number Start at Position
Telemarketing Box screen, 28-5
telephone system
connecting to VP System, 2-3
telephone system information, 2-26
terminating
call on one line from Line Status screens, 7-42
three way calling, 7-16
Test equipment, 9-1
Then Search for Up to X More Matching Records
IVR Box screen, 26-9
third-party
adjusting system Settings for third-party fax
server, 23-14
using third party application to send faxes, 23-13
three way calling
terminating, 7-16
understanding, 7-16
using, 7-16
time
including time and date announcements, 7-90
time of day
specifying digit translation based on time of day,
7-78
Times to Call
Mailbox screen, 5-24
To
Mailbox screen, 5-14
Tone
configuration file options, 12-39
tone pagers
programming for message delivery, 7-26
setting up, 7-24
tones
detecting for call progress, 13-1
tones, detecting for call progress, 7-12
touch-tones
detecting absence of, 17-2
trace
viewing Diagnostic Trace in the Voice Mail
Viewer application, 7-47
Trace
Setting Up the Other Customizations screen, 4-40
Trace Setup screen
Diagnostic Menu options, 4-41
picture, 4-41, 29-26
TRAIN
using a TRAIN for Dialogic boards, 13-13
Trans Bypass
configuration file options, 12-39
TRANS.TXT 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/00Index-32setting up digit translation file, 7-67
using TRANS.TXT and reason codes to play
specific greetings, 7-76
using translation file, 17-4
Transfer Bypass Digit Arrives area
PBX Information screen, 4-26
transfer bypass feature
automatic transfer bypass, 7-13
choosing transfer bypass digit, 7-14
manual transfer bypass, 7-12
using, 7-12
Transfer if Answered within X Rings
ACD Box, 5-68
Transfer Ring
configuration file options, 12-40
Transfer Schedule
Mailbox screen, 5-17
Transfer to
Mailbox screen, 5-14
Transfer to Message Sender
options between messages, 6-9
Transfer Type
Blind, 5-13, 7-6
Mailbox screen, 5-13
No Transfer, 5-13
Screen, 5-14, 7-6
Wait for Answer, 5-13, 7-6
Wait for Ring, 5-13, 7-5
transfer types
No Transfer, 7-5
transferring
files between remote PC and the host PC, 10-6
translation file
using TRANS.TXT, 17-4
Trigger Notification
Question Box, 5-41
troubleshooting
call recording, 7-105
call transfer, 7-17
error messages of system, 18-1
paging, 7-32
unsuccessful call attempts, 7-18
Trunk I.D.
C.O. line digits considerations, 7-74
Try Extension
default value, 1-5
Try Extension X Times Before Going Back to Caller
Class of Service screen, 4-36
TTS Buffer Size
configuration file options, 12-40
tutorial
completing the new user tutorial, 6-2
options for new user tutorial, 6-4
Tutorial Reps
configuration file options, 12-40
typical setup of VP System, 2-5
—U—
UM Nameconfiguration file options, 12-40
understanding
Account Number Box, 5-72
ACD Box, 5-62
ACD groups, 7-20
automated attendant, 1-1
box, 5-1
box types, 1-2
call transfer, 7-5
call transfer results, 7-6
D.I.D. considerations, 7-67
default database, 1-4
Dial-by-Name directory configuration options, 7-
81
digit translation, 7-68
Directory Box, 5-57
e-mail reader functionality, 22-7
Fax Order file, 23-14
file organization, 16-1
Gateway Box, 27-4
Group Box, 5-54
how to create a range of boxes, 5-3
IVR module, 26-1
Line Status screens, 7-41
Listing Box, 27-8
Main menu, 6-4
Message Status Viewer application, 7-47
multilingual feature, 7-64
outgoing call feature, 7-91
product differences, 1-6
prototype mailbox, 5-5
Question Box, 5-36
reserved boxes, 5-4
Routing Box, 5-44
Routing Box 800, 801,821, 5-46
services and applications, 1-7
supervisor features, 7-55
system setup steps, 2-28
system setup techniques, 2-1
Telemarketing Box, 28-1
three way calling, 7-16
transfer types, 7-5
unified messaging and e-mail reader functionality
on the LAN, 22-6
unified messaging synchronization, 22-8
voice mail, 1-2
voice mail addresses, 22-17
Voice Mail Viewer application, 7-46
VP System, 1-1
VP System design, 1-2
VP System Integration, 17-1
unified messaging
implementing on the LAN, 22-5
installation and setup process, 22-10
installing on a client PC, 22-16
LAN and E-mail requirements, 22-5
setting up on the VP system PC, 22-12
synchronization, 22-8
understanding functionality on the LAN, 22-6
using, 22-5 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/00Index-33Unitized
configuration file options, 12-40
Unlabeled Box field
ACD Box, 5-69, 5-70
Directory Box, 5-61
Fax Box, 24-4
Gateway Box screen, 27-8
IVR Box screen, 26-5
Mailbox screen, 5-27
Question Box, 5-42
Routing Box, 5-50
Unlabeled List of Members area
Group Box, 5-57
Unlabeled Members fields
Mailbox screen, 5-33
unsuccessful call attempts
troubleshooting, 7-18
upgrading
DOS-based VP Systems to latest available
software, 2-14
NT-based VP Systems to latest available software,
2-14
upgrading ports, 2-9
Use Enhanced ACD Features
General Information screen, 4-12
Use Language
Mailbox screen, 5-28
Use LCD Menus
configuration file options, 12-40
Use Lines in area
Telemarketing Box screen, 28-3
Use Lines in Group
Telemarketing Box screen, 28-3
Use Printer
configuration file options, 12-41
Use Three-Way Calling
Mailbox screen, 5-15
Use Transfer Bypass Digit
Call Transfer screen, 4-26
Use Wave
configuration file options, 12-41
user setup
collecting necessary information, 2-15
using
account numbers, 7-102
Accucall for Rhetorex boards, 13-1
call logs, 7-1
custom prompts for IVR, 26-10
data entry Question Boxes, 7-92
database lookups to route calls, 7-83
Dial-by-Name directory, 7-80
Dialogic boards, 20-1
different greetings for busy and no answer, 7-15
disk maintenance utilities on DOS-based VP
systems, 21-5
disk maintenance utilities on NT-based VP
systems, 21-8
enhanced fax configurations, 23-12
fax distribution module, 24-1
Fax Distribution prompts, 24-17FaxMail module, 25-1
General Call Log file, 24-16
hotel integration features, 8-1
IVR module, 26-1
KeyLink, 10-1
line groups, 7-88
major features, 7-1
MAKEBOX.EXE utility, 5-3
Microsoft Exchange Administrator to modify VP
system mailboxes, 2-29
Monitor, 7-3
Monitor feature with outgoing calls, 7-92
multilingual feature, 7-64
Outbound Telemarketing module, 28-1
PBXpert/32 for Dialogic boards, 13-16
pre-recorded prompt options, 15-19
reason codes, 7-71
Rhetorex boards, 20-13
serial administration, 10-1
Serial Administrator, 10-1
service modes, 7-35
special characters in database lookups files, 7-85
Supervisor options, 6-18
Talking Classifieds module, 27-1
Talking Classifieds prompts, 27-19
Teleparameter feature, 11-1
Teleparameter feature to run PBX Setup, 11-1
the DOS VP system conversion utility, 2-7
third party application to send faxes, 23-13
three way calling, 7-16
TRAIN for Dialogic boards, 13-13
TRANS.TXT and reason codes to play specific
greetings, 7-76
transfer bypass feature, 7-12
translation file TRANS.TXT, 17-4
unified messaging, 22-5
unified messaging and e-mail reader on client PCs,
22-20
VCM, 22-1
wildcard characters in translation rules, 7-70
utilities
using disk maintenance utilities on DOS-based VP
systems, 21-5
using disk maintenance utilities on NT-based VP
systems, 21-8
—V—
value tables
Teleparameter feature, 11-5
VCM
installing client software, 22-1
permitting subscriber access, 22-4
setting up subscriber workstations, 22-2
subscriber information on, 22-4
using, 22-1
VCM Answer Delay
configuration file options, 12-41
VCM Channel Timeout
configuration file options, 12-41 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/00Index-34VCM Line Group
configuration file options, 12-41
VCMName
configuration file options, 12-42
versions
displaying in Line Status screens, 7-44
vertical file format
selecting for a Question Box, 7-94
viewing
available displays in Line Status screens, 7-45
box setup, 5-2
Class of Service report, 7-52
Default Password report, 7-55
Hourly Statistics report, 7-53
line activity in the Voice Mail Viewer application,
7-46
Login Failure report, 7-55
Mailbox Delivery report, 7-55
Mailbox Information report, 7-54
Mailbox Usage report, 7-54
message status counts, 7-47
Port Activity report, 7-52
Port Contention report, 7-53
Port Contention Trend by Day of Week report, 7-
54
Port Contention Trend by Month report, 7-53
the error log in the Voice Mail Viewer application,
7-47
VP system reports, 7-48
VM Directory
file organization, 16-4
VM.CFG
adjusting system info, box setups, and VM.CFG
data, 11-4
modifying for multilingual systems, 7-67
VMAIL addresses
creating and updating, 22-17
understanding, 22-17
Voice
Routing Box, 5-53
voice mail
overview, 1-2
voice mail addresses
creating and updating, 22-17
understanding, 22-17
Voice Mail Viewer application, 1-10
disconnecting a port, 7-47
manually refreshing message waiting lamps, 7-47
resetting a mailbox, 7-47
resetting inbound and outbound call counts, 7-47
using, 7-46
viewing Diagnostic Trace, 7-47
viewing the error log file, 7-47
voice pagers
setting up, 7-31
VP system
installing unified messaging on client PC, 22-16
setting up unified messaging on, 22-12
VP System
accessing system information screens, 4-2accessing the Database Administrator from a
networked PC, 2-28
Business Hours/Holidays worksheet, 2-16
collecting necessary information, 2-15
connecting directly to central office, 2-3
connecting seral cable between VP System and
PBX, 2-5
connecting to key system, 2-3
connecting to PBX, 2-3
connecting to telephone system, 2-3
creating boxes on the system, 5-1
defining paths for the VP System files, 4-13
equipment requirements, 2-1
error messages, 18-1
exiting, 2-12
installing DOS-based VP system software, 21-4
installing the key, 21-3
installing the voice processing board, 21-3
integrating with the PMS System, 8-4
logging in, 2-12
making boxes on the system, 5-1
making local connections to the board, 2-6
overview, 1-1
phone system information, 2-26
prompts, 15-1
recording prompts, 15-15
retrieving a fax from the VP System, 24-13
Routing worksheet, 2-24
running, 2-12
running the PBX Setup utility, 3-1
setting up system information, 4-1
shutting down, 2-12
specifying box information, 5-1
starting, 2-12
Subscriber Mailbox Information worksheet, 2-19
Subscriber Schedule worksheet, 2-22
technical bulletin information, 4-1
typical setup, 2-5
understanding integration, 17-1
understanding the design, 1-2
understanding the system setup steps, 2-28
upgrading DOS-based VP systems to latest
available software, 2-14
upgrading NT-based VP systems to latest available
software, 2-14
using as fax switch, 7-99
using major features, 7-1
using NTPROMPT, 15-17
using RPROMPT, 15-16
using VPROMPT, 15-16
viewing VP system reports, 7-48
VP System file options, 12-1
VRBINDEX
running VRBINDEX, 26-15
—W—
Wait for a Digit, After Playing Greeting, 5-25
Wait for Answer
Telemarketing Box screen, 28-6 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/00Index-35Transfer Type, 5-13, 7-6
Wait for Dial Tone When Making a Call
PBX Information screen, 4-24
Wait for Ring
Transfer Type, 5-13, 7-5
using TRANS.TXT and reason codes to play
specific greetings, 7-76
Wait X Seconds for a Digit
Routing Box, 5-49
Wake-up Call
administrating, 8-2
loggig schedules, 8-3
logging calls, 8-3
making, 8-2
using for hotel integration, 8-1
Wakeup Rings
configuration file options, 12-42
Wake-Up Time
Mailbox screen, 5-33
When Answer is Detected, Go to Box
Telemarketing Box screen, 28-6
When Called party Answers, Announce the Call
General Information screen, 4-12
Setting Up the Other Customizations screen, 4-38
When Called Party Answers, Play His/Her Name
General Information screen, 4-11
Setting Up the Other Customizations screen, 4-38
When Digit Received, Wait for More Digits
Routing Box, 5-53
When Exiting Box, If Caller Has Ordered Max
Number of Docs
Fax Box screen, 24-5
When Exiting Box, If Caller May Order More
Documents
Fax Box screen, 24-4
When Exiting Mailboxdefault value, 1-5
When Exiting Open Mailbox, Go To Box
Class of Service screen, 4-35
When Trying an Extension
ACD Box, 5-68
While In Queue
default value, 1-5
While in Queue Announce Position in Line
Class of Service screen, 4-35
While In Queue, Say Position In Line
Class of Service screen, 4-35
wildcard characters
using in translation rules, 7-70
using special characters in database lookups files,
7-88
Windows NT
accessing VP System menu options, 1-17
product differences, 1-6
VP system applications, 1-7
VP system services, 1-7
worksheets
completing the Business Hours/Holidays
worksheet, 2-16
completing the Routing worksheet, 2-24
completing the Subscriber Mailbox Information
worksheet, 2-19
completing the Subscriber Schedule worksheet, 2-
22
—X—
X Times
Mailbox screen, 5-30
XFER Name Time
configuration file options, 12-42