Key Voice Voice Processing System Installation And Maintenance Manual

							INSTALLATION AND MAINTENANCE MANUAL 4/008-22. Press * for the wake-up option.  The VP system says, “There is currently no wake-up call
scheduled,” or, “We will call you tomorrow at [time previously indicated].  If you would like to
change the time, press 1.”
3. Press 1 to change the wake-up time.  The VP system says, “Please enter the hour at which we should
call you.”
4. Enter the hour you want to be called or press * to cancel the wake-up call.  The VP system says,
“Please enter the minutes.”
5. Enter the minute you want to be called.  The VP system says “Press 1 for AM or 2 for PM.”
Note:You can set up the system so guests must enter the hour in 24-hour format (for example,8:00 PM is entered as 20:00).  Do this using the parameter 24-HOUR CLOCK DISPLAY inthe VM.CFG configuration file.  If you set up the system to use 24-hour format, the systemdoes not prompt guests to indicate whether the hour they indicated in step 4 is in the AMor PM.  See section 12 for information on using this parameter.6. Press 1 for AM or 2 for PM.  The VP system confirms that the wake-up call has been scheduled: “We
will call you tomorrow at [time scheduled].  If you would like to change the time, press 1.”
7. If you are satisfied with the wake-up as it is now scheduled, simply hang up.
8.2.2 Making Wake-up Calls
Once the scheduled wake-up time arrives, the VP system calls the guest’s room. It rings the telephone 10
times, waiting for an answer.  If the guest does not answer, the system tries again two more times.
When the guest answers, the VP system plays the greeting, “Hello. This is your wake-up call.  If you
would like us to call you tomorrow at the same time, press 1.”  If the guest presses 1, a new wake-up call
is automatically scheduled for the same time the next day.  The system confirms this call with the prompt,
“We will call you tomorrow at [time scheduled].”
If the caller does not press 1, the system says, “There is currently no wake-up call scheduled.”
8.2.3 Administrating Wake-up Calls
If you want to keep track of wake-up calls, there are two logs available.
Logging Each Time a Guest Schedules a Wake-Up Call
The monitor file (see section 7.2 for details) can keep track of each time a guest schedules a wake-up call.
To enable this feature, add the following lines to the VM.CFG configuration file:
MONITOR = 23
MONITOR = 24
These parameters include the following two entries in the monitor file:  changes in the wake-up state and
changes to the wake-up time.  Think of a change to the wake-up time as changing the alarm time on an 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/008-3alarm clock.  Think of changing the wake-up state as turning the alarm on the clock on or off.  The wake-
up states are:
· DISABLED—The “alarm” is turned off.
· WAITING FOR TIME—The “alarm” is turned on, but it is not time to make the call yet.
· DONE FOR TODAY—The “alarm” is turned on. The VP system has made the call for the current
day and will again make the call tomorrow.
Logging Each Time the VP System Makes a Wake-Up Call To a Guest
The call log file (see section 7.2 for details) tracks each time the VP system makes a wake-up call to a
guest. In the log record, the call-type field for a wake-up call is set to Z, and the first box in the list of
boxes shows the mailbox number called.
8.2.4 Resetting the Guest Mailbox During Room Check-in
The VP system can prepare a mailbox when a new guest checks into the room. This preparation consists
of:
· Resetting the mailbox password. (The VP system copies the default password from the prototype
mailbox.  If the PASSWORD field in the prototype mailbox is blank, the VP system sets the
password to the mailbox number).
· Deleting any previously-recorded personal greeting.
· Enabling the tutorial (if required).
· Deleting any stored messages.
· Canceling any previously-set wake-up call.
· Resetting the default language.
To automatically reset a mailbox during guest check-in, the VP system must be connected to a Property
Management System (PMS) or a PBX that can pass PMS information.  Typically, the information is
passed over a serial link between the PMS/PBX and the VP system, as described in the following section.
8.3 Integrating with the PMS SystemThere are several types of PMS systems on the market. The VP system currently integrates with several of
these and with certain PBXs that provide PMS-type features.  Contact your supplier for information on
whether the VP system works with a particular PMS system.
One method of connecting the VP system to the PMS and PBX is shown in Figure 8-1.  This method
requires the PMS to send check-in information out over two different paths, one to the PBX and one to
the VP system. If the PMS requires that the VP system send message waiting indications over the link,
the PMS system must be capable of passing this information on to the PBX, to operate the message lamps 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/008-4on the room telephones. If the PMS does not require message waiting information, the VP system can
operate the lamps in the normal manner (by going off-hook and dialing the message-waiting code).PMSPBXVP
systemSerial linkPhone connectionsFigure 8-1   Connecting the VP System to a PMS System - Method 1
Another method of connecting the VP system to the PMS and PBX is shown in Figure 8-2.  In this
configuration, the PBX accepts information from the PMS and passes it on to the VP system.  The PMS
does not need to know that the VP system even exists.PMSPBXVP
systemSerial linkPhone connectionsFigure 8-2   Connecting the VP System to PMS System - Method 2
The final configuration (shown in Figure 8-3) connects the VP system directly to the PMS.  The PMS
does not communicate with the PBX at all.  Instead, the PMS sends a check-in message to the VP system
each time a new guest checks in.  The VP system then prepares the mailbox as described above.  When a
message arrives for a guest, the VP system turns on the message waiting lamp on the room telephone by
going off-hook and dialing the appropriate message-waiting code. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/008-5PMSPBXVP
systemSerial linkPhone connectionsFigure 8-3   Connecting the VP System to PMS System - Method 3 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/008-6 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/009-19. Troubleshooting the System
9.1 Using Test EquipmentAvailable Tools
To troubleshoot most VP system operational issues, you need a Lineman’s Test Set or a standard 2500-
type telephone set.  You connect one of these tools to the telephone lines serving the VP system ports.  If
you do not have one of these tools or if the VP system is not located near the telephone system’s Main
Distribution Frame (MDF), you must access the lines using a modular adapter or by wiring additional
modular jacks in parallel.
Troubleshooting efforts can also be eased by using a line monitoring / digital DTMF display device.
Although the VP system includes a Trace function that can display incoming DTMF digits to the screen
(see below), it does not display outgoing digits sent during call transfers or outgoing calls.
Available Software
Since the VP system operates on a personal computer device, it is helpful to have diagnostic and
maintenance software at your disposal.
If the VP system is running DOS 6.0 or above, several useful programs are included:
· MSD (Microsoft Diagnostics)—Examines the system and reports the status of hardware
components (disk drives, I/O ports, etc.) and the configuration (IRQ settings, memory, etc.)
· DEFRAG—Defragments the hard drive.  Fragmenting is caused when files are continuously
created and deleted.  Because a new file is created each time a message is left in a VP system
mailbox, then deleted either automatically or by request of the box owner, the VP system disk
drive fragments over time.  You can run DEFRAG manually, or set up the VP system to run it
automatically (as described below).
If the VP system is running MS-DOS 5, use third-party maintenance software such as Norton Utilities or
PC TOOLS to perform diagnostic and defragmenting functions.
If the VP system is running Windows NT version 4.0 or higher, use third-party maintenance software
such as Diskeeper to perform diagnostic and defragmenting functions. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/009-29.2 Performing Basic TroubleshootingProblemPossible SolutionsPC will not start.
· Verify the AC outlet is working properly.
· Verify the AC outlet is not connected to a switch leg.
· Verify all the power cords are plugged into the correct places in the computer.
· If the only sign of activity is the LED on the front of the computer:
1. Power down the system and remove the cover.
2. Inside the PC, toward the back, remove the screws that hold down each of the
cards.
3. Remove each of the cards and re-seat them.  This re-establishes the connection
between the cards and the motherboard.
4. Power up the PC and wait for the VP system to reload.Hard drive failure.
· Power down the system and remove the cover.
· Re-seat all cards as described above.
· Press the connectors on the ribbon cables leading from the hard drive to the controller
card.  This ensures a secure fit.
· Check the internal power cable from the PC power supply to the hard drive.
· Use the Hard disk Auto-detect feature in the BIOS setup.Error message
6309 - Board not
configured for this
program.(DOS-based VP systems using Rhetorex boards only)
1. Isolate the problem board using the following procedure:
2. Make a backup of the CONFIG file by typing  COPY CONFIG CONFIG.BAK
3. Edit the CONFIG file, and remove all lines beginning with RDSP=.
4. Insert the line RDSP=300
5. Power the system down and remove the cover.
6. Remove all Rhetorex boards.
7. For each board, perform the following steps:
1. Set the jumpers as shown below:2. Insert the board in the PC.
3. Power up the PC and wait for the VP system to reload. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/009-3ProblemPossible SolutionsError message
when PC starts:
ROM or RAM
detected in Page
Frame(DOS-based VP systems only)
This problem sometimes occurs on systems sold as kits (just board and software are sold,
the customer or dealer supplies the PC).  The error indicates that something else in the
computer is using memory in the E0000-EFFFF area, which the VP system normally uses
as the EMS page frame.  Follow these steps:
1. Use a text editor to edit the CONFIG.SYS file (for example, type  EDIT CONFIG.SYS).
2. Find the line that begins with DEVICE=C:\DOS\EMM386...
3. Remove the line, and add the following line:
DEVICE=C:\DOS\EMM386.EXE  RAM  1024  X=D000-D7FF
4. Save the file, and exit from the editor.
5. Re-boot the PC, and watch to see if the error message displays.
If the error message displays again:
6. Use the text editor to edit the CONFIG.SYS file.
7. Find the line that begins with DEVICE=C:\DOS\EMM386...
8. Remove the line, and add the following line:
DEVICE=C:\DOS\EMM386.EXE  RAM  1024  X=A000-AFFF
9. Save the file, and exit from the text editor.
10. Go to the \VM directory, by typing CD \VM.
11. Edit the file CONFIG.
12. Find the line that begins with DUALPORT=.
13. Remove the line, and insert a line that reads:  DUALPORT=A0
14. Save the file, and exit from the text editor.
15. Re-boot the PC, and watch to see if the error message displays.
If the error displays, contact Technical Support.Error message -
Not enough EMS
memory(DOS-based VP systems only)
Reset the system by pressing the reset button and watch how the memory is counted on
initial startup.  The count should reach at least 3700.  If the system counts to less than
3700:
1. Power down the PC.
2. Re-seat the SIMMs on the motherboard. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/009-4ProblemPossible SolutionsThe VP system
starts in Screen
demo mode(DOS-based VP systems only)
If the system loads, but shows Screen Demo in the upper-left corner of the VP system
screen, follow these steps:
1. Restart the system and select “2 for DOS” before the VP system loads.
2. Load the voice driver manually as follows:
Rhetorex boards:
At the \VM prompt, type RHETDRV then press .
Dialogic boards:
At the \VM prompt, type GENLOAD then press . A message appears indicating
that software is being downloaded to the board. When downloading finishes, type
D40DRV -i62 -e256 -y  then press .
3. Verify the system displays the proper address, correct number of ports, and correct
amount of EMS memory.
If the driver fails to load manually:
1. Power down the PC.
2. Remove the cover of the PC and re-seat the voice board(s).  All the boards should be
seated evenly into the motherboard, not tilted to one side in the slot.  The screw holding
the board in should be tight, but not forced.  The board should not be bent, cracked, or
forced into the slot.
3. Check the jumpers on the board against the picture in section 20.The VP system
starts in Single-line
demo modeIf the system loads, but shows Single-line Demo in the upper-left corner of the VP system
screen:
1. Confirm the key is plugged into a parallel printer port.
2. If a printer has been plugged into the key, turn the printer on.
3. Reset the PC.
DOS-based VP systems using Rhetorex boards only:
1. If the VP system still starts in Single-line Demo mode, exit to DOS, and type RENEW.
2. If RENEW displays an error message, then either the key is faulty or the parallel port is
faulty.  Copy the RENEW program onto another PC, and try the key in that PC.The VP system
does not answer
calls1. Remove the RJ11/RJ14 connector from the back of the VP system PC.
2. Connect that connector to an analog telephone.
3. Dial the extension number for the VP system.
If the telephone does not ring, the problem is in the extension wiring or in the PBX
programming.
If the telephone does ring:
1. Run the VP system.
2. Go to the LINE STATUS screen.
3. Set the RINGS TO ANSWER fields to 1 for all ports for Day  Service, Night Service and
Lunch Service modes.
4. Exit the screen by pressing .
5. Dial the extension number for the VP system.
If the VP system does not answer, there may be an IRQ conflict.  The VP system uses IRQ
5.  Confirm no other equipment in the PC is using this interrupt (modems, network cards,
fax cards, video cards etc.).
Run the diagnostic program RDSPTEST. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/009-5ProblemPossible SolutionsThe VP system
does not transfer
callsSee section 7.3.10.Pagers are not
workingSee section 7.5.5.9.3 Troubleshooting Display Problems (DOS-based VP systems)Checking for Display Problems
Depending on the type of video monitor used by the VP system, you may need to modify the VP system
configuration file VM.CFG so all of the screens are properly displayed.  The general guidelines are:
· If the system has a true monochrome or a color VGA monitor, no modifications are necessary.
· If the system has a mono or paper white VGA monitor, you may need to make one or more file
modification.  To determine if modifications are necessary, you must start the VP system and
make observations of the screen displays.
The best screen to use to determine if modifications are necessary is the LINE STATUS screen.  Perform the
following tests:
1. From the LINE STATUS screen, press  until the Message Status display appears on the upper-half
of the screen.
2. The mailboxes of the demonstration database should display (boxes 10-12, 100-102, etc.) in solid
black characters.
3. Leave a message in one of the mailboxes.  When the New message count changes from 0 to 1, the
display for that box should begin flashing, and may change to a gray half-tone.
4. Log into the test mailbox and listen to the message, but do not delete it.  When the New message
count changes from 1 to 0 and the Old message count changes from 0 to 1, the mailbox display
should stop blinking and remain the same shade of type.
5. Next, leave 10 new messages in the test mailbox.  When the New message count reaches 10, the
display should change to reverse video and remain flashing.
Fixing Display Problems
If at any time during the above tests, all or part of the test mailbox display disappears from the screen, or
if any of the column headers (Box, New, Old) do not display, you should make one of following
modifications, trying Option 1 first:
Option 1 - Mode MONO
1. Exit the VP system program.  At the \VM prompt, change to the root directory by typing CD then
pressing .