Key Voice Voice Processing System Installation And Maintenance Manual

							INSTALLATION AND MAINTENANCE MANUAL 4/0012-12Configuration FileEntryDescriptionMinimumValue toMaximumValueDefault SetupEXTERNAL MSG
PATH
(Enter this as one line
of text in the VM.CFG
file.)This parameter is used in conjunction with the
ACCEPT EXTERNAL MSGS parameter. Use this
parameter to tell the VP system where to look for
messages generated by third-party applications. For
example, if the other application created messages
and placed them in a directory on the M drive called
NEW, then you would include the following line in the
VM.CFG file:
EXTERNAL MSG PATH = M:\NEWIf this parameter is
not specified, the
VP system uses
the path specified
by the EXPORT
PATH parameter.
If no EXPORT
PATH is specified,
it uses the current
path (the directory
in which the VP
system is
installed).FAST ACD
TRANSFER
(Enter this as one line
of text in the VM.CFG
file.)Include this option on VP systems with Comdial
integrations only.  The option instructs the VP system
to hook-flash only once when trying ACD extensions.
If it encounters a busy extension, it does not have to
hook-flash back to the caller then hook-flash again for
dial tone.  This makes ACD hunting faster.Use normal hook-
flashing
techniques.FAST FAXThis parameter requires the installation of both the Fax
and Outbound Telemarketing optional module.Fax broadcasting
not allowed.FAST NOTIFICATIONWhen a mailbox gets a new message, and the
message delivery feature is active for the mailbox, the
VP system calls the message delivery numbers.
When the mailbox owner answers, he/she is prompted
to enter the mailbox password.  Once the password is
entered, the VP system plays the new message.
If the FAST NOTIFICATION option is included in the
VM.CFG file, the VP system also prints a log entry to
the default printer indicating that the mailbox owner
heard the message.
Note:  The USE PRINTER option must also be
included in the VM.CFG file.
If the owner is not contacted by the time the VP
system has completed the message delivery cycle the
number of times specified in the mailbox, the VP
system makes no log entry to the printer.  The system
does changes the status of the message to Saved,
however, so if another message is generated the next
day, the mailbox owner will hear that message first.Successful
message delivery
attempts are not
printed as a log
entry to the default
printer.FAX GENERAL
DELIVERY
(Enter this as one line
of text in the VM.CFG
file.)This option is available only if the FaxMail optional
module is enabled.  If the VP system detects fax tone
while it is playing a Routing box greeting (for example,
while it is playing the main company greeting in the
initial Routing box), it accepts the fax documents and
stores them in the FAX GENERAL DELIVERY
mailbox.  For example, if you inserted the following line
in the VM.CFG file:
FAX GENERAL DELIVERY = 4100
The VP system stores the incoming fax in mailbox
4100.  (Of course, if the caller enters a mailbox
number before sending the fax, the document is stored
in the mailbox specified by the caller.)Anonymous
incoming faxes are
stored in mailbox
888. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0012-13Configuration FileEntryDescriptionMinimumValue toMaximumValueDefault SetupFAX LINKThis parameter is only for use with the optional Fax
modules. This option tells the VP system which CAS
multiplex number to use when communicating with the
fax board(s). Do not change this unless you are
familiar with the fax drivers. Typical values are CB,
CC, and CD.CB.FAX ORDER PATHThis parameter is only for use with the optional Fax
modules using a third-party fax server.  If you want to
rename the directory with the default name
FAXORDER, enter:
FAX ORDER PATH = 
If you have located the fax documents on a disk drive
other than the default (C:), enter:
FAX ORDER PATH =   Directory name
FAXORDER is
located on drive C.FAX PAUSEThis parameter is only for use with the optional Fax
modules.  When the VP system hands control of a call
over to the fax board, it remains on the line long
enough to ensure that the fax hardware has initialized
and gone offhook.  For example, if you include the
following line in the VM.CFG file:
FAX PAUSE = 10
The VP system remains on the line for 10 seconds
after handing control to the fax board. During this time,
the VP system does not interfere with the fax
transmission.1 to 6025 seconds.FAX PREFIXThis parameter is only for use with the optional Fax
modules.  It allows you to specify a string of digits that
the VP system should insert in front of the fax
telephone number when it is about to make a call to
deliver a fax.  For example, if you include the following
line in the VM.CFG file:
FAX PREFIX = 01144
and a caller enters 5551212 as the telephone number
for his/her fax machine, then the VP system dials
011445551212 when delivering the fax.No digitsFAX TIMEOUTThis parameter is only for use with the optional Fax
modules.  It sets the maximum amount of time (n, in
minutes) allowed when sending a fax document into
the VP system.  Enter as:
FAX TIMEOUT = N1 to 20015 minutes.FAX TRACE FILEBy default, fax diagnostics are written to the trace file
TRACE.LOG.  This option instructs the VP system to
write the fax diagnostics to a different file.  Enter as:
FAX TRACE FILE = [FILENAME]None. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0012-14Configuration FileEntryDescriptionMinimumValue toMaximumValueDefault SetupFF DIGITWhile the VP system is playing a Routing box greeting,
the caller can skip forward 5 seconds or backward 5
seconds by using the FF DIGIT (fast-forward) or REW
DIGIT (rewind).  To use the FF digit, the following
conditions must be met:
1.  The FF digit must be defined in the VM.CFG file.
2.  The DESTINATION FOR DIGIT field in that
particular Routing box must be blank.No FF digit
defined.FIXED LANGUAGEThis parameter is only used when the system has the
multi-lingual option.  Normally, each line answers with
the prompt, “Press 1 for English, 2 for Spanish, or 3 for
French,” (or something similar).  If you want certain
lines to default to answering in a particular language
always, then use this statement to indicate which lines
should answer in which language.  For example:
FIXED LANGUAGE = X, Y
where x is the line number and y is the language
number.Every line asks the
caller to choose a
language.FLOW CONTROLWhen using the serial link for certain PBX integrations,
this parameter identifies whether or not the VP system
should use hardware flow-control (i.e. CTS/RTS) on
the link. The options are:
0 Do not use hardware flow control for sending
or receiving
1 Use flow control in one direction only
(receiving data)
2 Use flow control in both directions
For example:
FLOW CONTROL = 1
This means that the VP system should use flow control
when receiving, but should not use it when sending
data (it should signal when it is ready to receive data,
but should assume that the distant end is always ready
to receive).
Note: Comdial serial integrations require this option be
set to 1 in the VM.CFG file.0 to 22 (flow control in
both directions). 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0012-15Configuration FileEntryDescriptionMinimumValue toMaximumValueDefault SetupGREETING.xUse this option to tell the VP system which mailbox
greeting it should play if a call transfer fails because of
a busy, no-answer or do-not-disturb condition.  For
example, if you want the VP system to play greeting 0
(the default) if an extension does not answer, and
greeting 1 if the extension is busy or in do-not-disturb
mode, enter the following lines:
GREETING.NO ANSWER = 0
GREETING.BUSY = 1
GREETING.DND = 1
If the mailbox does not have the appropriate greeting
recorded, the VP system plays the currently active
greeting for that mailbox.
Note:  If you specify a no-answer/ DND/ Busy greeting
this way, it will take precedence over any Night / Lunch
greeting you specify.Plays the currently
active greeting in
all 3 cases.GREETING.NIGHTUse this option to tell the VP system which mailbox
personal greeting it should play if a call transfer fails
for any reason (for example, busy, no-answer or
transfer feature disabled) while the system is in Night
Service mode.  For example, if you want the VP
system to play greeting 5 at night, enter the following
line:
GREETING.NIGHT = 5
If the mailbox does not have the appropriate greeting
recorded, the VP system plays the currently active
greeting for that mailbox.
Note:  If you specify busy/no-answer/DND greetings
as described above, they take precedence over the
night greeting.1 to 9Plays the currently
active greeting.GREET SILWhen mailbox owners record their personal greetings,
they are prompted to press # when finished.  This is
preferable, so there is no silence at the end of the
greeting.  If the owner does not press #, the recording
stops using to the NUMBER OF SECONDS OF
SILENCE TO END RECORDING field on the
TECHNICAL INFORMATION screen (VP systems) /
GENERAL INFORMATION screen (NTVP systems).
This time is also the amount of silence to end the
recording of messages by callers to a mailbox.  Using
this parameter creates a separate timer for the number
of seconds of silence to end the recording of a
personal greeting.  To make this time 3 seconds,
enter:
GREET SIL = 31 to 10Uses the same
timer (SECONDS
OF SILENCE) for
both owners
recording
greetings and
callers recording
messages. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0012-16Configuration FileEntryDescriptionMinimumValue toMaximumValueDefault SetupGROUP BOX
DISTRIBUTION
PRIORITY
(Enter this as one line
of text in the VM.CFG
file.)The VP system performs several tasks such as lighting
message waiting lamps, message delivery, pager
notification, etc. by executing each task in accordance
to the priority it is assigned.  Use this parameter to
increase the priority the VP system assigns to
delivering Group box messages.  For example, to
assign a priority of 3, include the following line in the
VM.CFG file:
GROUP BOX DISTRIBUTION PRIORITY = 3
A priority of 9 is the highest.  Note that by assigning a
higher priority to the delivery of Group box messages,
you shift more system resources to this function, which
slows the completion of other system tasks during
Group box message delivery.  If Group box distribution
is not urgent in an organization, assign a priority of 3
or less.1 to 9Distribution priority
is 1.HARDWARE INTThe VP system uses hardware interrupt 5.  If the PC is
already using this interrupt for something else, use this
parameter to choose a different interrupt.  For
example, to cause the VP system to use interrupt 3,
include the following line in the VM.CFG file:
HARDWARE INT = 3
As shipped, the VP system is configured to use
interrupt 5, a setting that is compatible with most
computers.1 to 7Interrupt 4.
However, the
VM.CFG file
shipped with the
VP system sets
the hardware
interrupt to 5. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0012-17Configuration FileEntryDescriptionMinimumValue toMaximumValueDefault SetupHOSTSome integrations require a VM.CFG file HOST entry
to inform the VP system of the method employed by
the particular telephone system.  These include out-of-
band serial data port integrations (such as SMDI),
some in-band integrations where normal call-progress
tones are replaced by DTMF tones, and installations
using special hardware to interface to proprietary (non-
industry standard) telephone lines (such as Mitel COV
ports).  The format of the entry is:
HOST = AA
where aa represents a series of letters designating the
special integration in use.  Current valid entries and a
brief description of each follow:
IB
In-band DTMF tones replace standard call-progress
tones
NS
Connecting to Northern Telecom NORSTAR ports via
Dialogic D42D-NS
SL
Connecting to Northern Telecom SL-1 ports via
Dialogic D42D-SL
SM
Out-of-band (serial port) integration
SX
Connecting to Mitel COV ports via Dialogic D42D-SX
31
ITT / Cortelco System 3100
Additional Conditions:  HOST statements require
software key code files to activate.Special
integrations are
not enabled.IGNORE
DISCONNECTS
(Enter this as one line
of text in the VM.CFG
file.)Normally, the VP system drops a call immediately if it
detects a disconnect signal on the line (usually a short
period of no line current).  If the host telephone system
sends these signals for any other reason (for example,
metering or answer supervision), then you may need
to tell the VP system to ignore these line signals.  This
parameter causes the VP system to ignore all
disconnect signals.  Use it with caution.  A more
common application is for the VP system to ignore
only the initial disconnect signal, see the following
entry in this section.The VP system
detects and acts
upon line
supervision
signals. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0012-18Configuration FileEntryDescriptionMinimumValue toMaximumValueDefault SetupIGNORE DTMFYou can tell the VP system to ignore DTMF digits
dialed by the caller while in specific boxes.  For
example, you might want to play the greeting in a
Routing box to completion, without allowing the caller
to skip over it by pressing a digit.  You can use this
option to specify one range of boxes.  While the VP
system is processing a box in that range, it ignores
DTMF digits.  For example, if you want to ignore
DTMF digits while the VP system is in boxes 6000
through 6100, you enter the following line:
IGNORE DTMF = 6000,6100
Use this option with caution.  If a caller cannot enter
digits, he/she may interpret it as a fault in within the
voice mail.Interpret every
DTMF digit
immediately.IGNORE INITIAL
DISCONNECT
(Enter this as one line
of text in the VM.CFG
file.)Some C.O. lines (typically Centrex) send a loop-break
signal when the called party answers.  The VP system
always interprets these loop-breaks as an indication
that the party at the distant end has disconnected, and
it immediately terminates the call.  By using the
IGNORE INITIAL DISCONNECT option, you can
indicate to the VP system that it should ignore loop-
break signals while it is playing the greeting in the
initial box, and also when it is about to transfer a call
(while it is playing the prompt, “Please hold while I
transfer the call”).Interpret every
loop-break signal
as a disconnect
indication.IGNORE
NONSILENCE
(Enter this as one line
of text in the VM.CFG
file.)While the VP system is recording and playing
messages and prompts, it is continually monitoring the
line, watching for an indication that the caller has
disconnected.  One such indication is the presence of
dial tone on the line.  Any continuous sound lasting
more than a pre-defined period is considered to be
non-silence.  If you have recorded a prompt or
greeting that contains long periods of continuous
sound (for example, violin music for a background to
the prompts), the VP system may interpret this as dial
tone and disconnect calls prematurely.  If you include
the IGNORENONSILENCE option in the VM.CFG file,
then the VP system ignores these continuous sounds
during play operations.  Remember, however, that the
VP system now also ignores dial tone while it is
playing messages, prompts etc.  (Dial tone detection
during record operations is not affected).Detect dial tone
during play
operations and
disconnect the
call.INITIAL PAUSE IDPIf a digit is received during the initial pause (see
section 7), the VP system stores it and watches for
further digits. It accepts all digits until there is a pause
of one second.  The one second pause is how the VP
system can tell that the PBX has finished sending
digits.  If the digits from the PBX are too slow (more
than one second apart), then you need to tell the VP
system to allow more time between digits.  For
example, if you insert the following line in the VM.CFG
file:
INITIAL PAUSE IDP = 2
The VP system keeps accepting digits until there is a
pause of 2 seconds.  Keep this value as low as
possible, as it can introduce a delay at the beginning
of each call.1 to 91 second. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0012-19Configuration FileEntryDescriptionMinimumValue toMaximumValueDefault SetupINTER DIGITThe time (n, in seconds) a caller is allowed after
dialing a digit to dial another digit before the VP
system continues with call processing.
INTER DIGIT = N
Note:  Whether or not the VP system waits for a
second digit in a Routing box is set by the field WHEN
DIGIT RECEIVED, WAIT FOR MORE DIGITS on the
ROUTING BOX screen.  The INTER DIGIT timer
applies at every other point in the system, until the
maximum allowable number of digits for the particular
call processing function has been entered.1 to 92 seconds.INTERNALDefines the maximum length (n) of extension numbers
in the system’s internal dialing plan, entered as
INTERNAL = n.  Numbers of greater length are
assumed to be external numbers and are treated as
defined in:
· CALL TRANSFER screen (DOS-based VP
systems) / PBX INFORMATION screen (NTVP-
based VP systems)—External call transfers
· GENERAL INFORMATION screen—Digits to get
a line on an external call4 digits.IVR PROMPT
LANGUAGE
(Enter this as one line
of text in the VM.CFG
file.)If you are using the optional IVR module, you can
record your own voice prompts (see section 26 for
information).  By default, the VP system expects you to
have recorded these files using language 9. However,
if you used a different language number to record
these prompts, use this option to tell the VP which
language number you used.1 to 10Language 9.IVR VOICE FILE
PATH
(Enter this as one line
of text in the VM.CFG
file.)If you are using the optional IVRmodule, you can
create voice files and include them in the database.
Use this option to tell the VP system where the voice
files are stored.  For example, to indicate the files are
stored in the C:\VM\P subdirectory, enter the
statement:
IVR VOICE FILE PATH=C:\VM\PThe directory
where the
greetings are
stored.KEEP MESSAGES
NEW
(Enter this as one line
of text in the VM.CFG
file.)When a mailbox owner has listened to a message, the
VP system automatically changes its status from a
NEW message to an OLD message.  If you use this
option, the VP system keeps the message as a NEW
message, until the caller specifies that the message
should be saved as OLD, by selecting option 2 from
the message options menu.Automatically
mark the message
as OLD.LANGUAGESIf you are using the multi-lingual option, this statement
is used to tell the VP system how many languages you
intend to use.  If you add another language, simply
change this number.  For example, if the system
supports English, French, and Spanish, enter the
statement:
LANGUAGES=3One language. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0012-20Configuration FileEntryDescriptionMinimumValue toMaximumValueDefault SetupLH TTS VOICE IDThis parameter is used to change the default text-to-
speech voice. Each numeric value represents a
different TTS voice. For example, if you want to
change the TTS voice:
LH TTS VOICE ID=30 to 121 (Peter)LINES CONNECTED
(Dialogic D42-SX, -NS
and -SL boards only)When the VP system is equipped with one of the
special application Dialogic voice boards listed above,
each port is tested for proper communication with the
host switch upon loading.  The VP system tests each
port in turn starting with port 1 until the number of ports
shown here has been tested.  Use this parameter to
define the number (n) of VP system ports equipped:
LINES CONNECTED = N
This parameter has no effect unless the associated
HOST parameter for the type of Dialogic board
installed has been entered into the VM.CFG file.1 to Max
Lines
ConnectedNone connected.LINK FORMATThe VP system has been designed to accommodate a
wide variety of telephone systems that integrate to
voice mail using a serial data link.  The format of the
serial data integration packets is defined in an ASCII
text file with the extension .LNK.  For example, Bell
standard SMDI packets are defined by the file
SMDI.LNK.  Each VP system serial integration has an
accompanying Technical Bulletin that describes the
necessary filename (xxxx.LNK) for this parameter.  For
systems based on a format other than SMDI, the entry
is:
LINK FORMAT = XXXX.LNK
This parameter also requires the optional Serial
Integration Module and entry of the appropriate HOST
statement in the VM.CFG file.SMDI.LNK.LOCAL SPKRDOS-based VP systems only:  When you use the
screen menus in the VP system or in the prompt
recording utility to play back prompts and greetings,
you are asked to call into the system, and the
recordings are played over the phone line.  However, if
you connect a local loudspeaker to the board, use this
parameter to tell the VP system that it can play the
recordings through the speaker, not requiring a dial-up
connection.Local speaker not
connected, dial-up
connection
required.LONG HOOK-FLASHThe $ character may be used in the PA.INIT and
PA.CANCEL sequences if an on-hook condition is
required when using the “park and page” method.
This parameter determines the length of the long
hook-flash, where n is number of milliseconds for the
on-hook condition:
LONG HOOK-FLASH = N100 to 6004000 ms (4
seconds). 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0012-21Configuration FileEntryDescriptionMinimumValue toMaximumValueDefault SetupLUNCH OPERATOR
IS DAY
(Enter this as one line
of text in the VM.CFG
file.)At various times during a call, the caller has the option
to dial 0 for an operator.  If the VP system is in Day
Service mode, the call is routed to the day operator (as
defined in the mailbox class of service).  If the VP
system is in Night Service mode, the call is routed to
the night operator.  While the VP system is in Lunch-
service, operator calls are normally routed to the night
operator.  If you want to route operator calls to the day
operator during Lunch Service mode, add the following
line to the VM.CFG file:
LUNCH OPERATOR IS DAYOperator calls are
routed to the night
operator during
Lunch Service
mode.MAX INACTIVEThe VP system has been designed to be fault-tolerant.
If a hardware or software fault occurs on the system,
there is a danger that one or more of the lines could be
out of service for an extended period.  To prevent a
transient problem from locking up the lines, the VP
system continually monitors each line.  If a line
becomes inactive for more than 10 minutes, but is not
idle, the VP system makes every effort to release the
line, and it reports an error.  Use this option if you
need to adjust the 10-minute timer.10 minutes.MAX INTERNALWhen a call sent to a mailbox is transferred to the
number in the TRANSFER TO field, the VP system
consults this parameter to determine whether the call
is to be treated as an internal or external transfer.  If
the number in the TRANSFER TO field is equal or less
than the number specified here, the call is treated as
an internal transfer.6 digits.MAX LOCKUPThe VP system has been designed to be fault-tolerant.
If a hardware or software fault occurs on the system,
there is a danger that the PC could lock up.  To
prevent a transient problem from locking up the lines,
the VP system continually monitors its own operations.
In the unlikely event that the PC locks up for more than
25 minutes, the VP system makes every effort to re-
boot the computer and restart itself.  Use this option if
you need to adjust the 25-minute timer.25 minutes.MAX PASSWORD
LENGTH
(Enter this as one line
of text in the VM.CFG
file.)Enter MAX PASSWORD LENGTH = n, where n is the
maximum number of digits allowed for an owner’s
mailbox password.1 to 1010 digits.MAX TTS STREAMSThe VP system key allows a maximum number of
concurrent TTS sessions. The default number
depends on the number of unified messaging seats
the user has purchased. This parameter allows the
user to reduce the maximum number of TTS sessions
temporarily for troubleshooting purposes. Enter MAX
TTS STREAMS = n, where n is the maximum number
of TTS sessions.0 to 30