Key Voice Voice Processing System Installation And Maintenance Manual

							INSTALLATION AND MAINTENANCE MANUAL 4/0014-614.4 Restoring Files on NT-based SystemsTo restore information from a tape backup on the NT-based VP system:
1. From the Start button at the bottom of the Windows NT desktop, select Programs / Administrative
Tools / Backup.  The Windows NT backup utility program loads.
2. From the Windows NT Backup utility screen, select the Restore button.
3. Follow the prompts to restore files from the tape backup cartridge. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0015-115. System Prompts
Listed below are all the standard system prompts used in the VP system.  (The prompts used with each
optional module are shown in the section of this manual discussing the module.)  Some of the prompts are
similar, and notes are provided to explain the differences.
Note:Do not confuse the pager notification feature with the P.A. announcing feature.  The P.A.announcing feature involves the use of the company’s public address system.  Pagernotification involves the use of Tone, Voice, and Digital pocket pagers.PromptFile NameWording--
GT000000800.GRT on
NT-based systems or
GT000800.GRTIf you know the extension of the party you would like to speak with,
enter it now.  For a directory, press *.  For the operator, press 0.--
GT000000801.GRT on
NT-based systems or
GT0000801.GRTIf you know the extension of the party you would like to speak with,
enter it now.  For a directory, press *.--
GT000000821.GRT on
NT-based systems or
GT000821.GRTIf you know the extension of the party you would like to speak with,
enter it now.  For a directory, press *.--
GT000000888.GRT on
NT-based systems or
GT000888.GRTThe operator is not available right now.  If you would like to leave a
message, press 1.  If you would like to try another extension, press 3.--
NM000000800.NAM
on NT-based systems or
NM000888.NAMThe operator…--
GT000009998.GRT on
NT-based systems or
GT009998.GRT“Enter the first 3 letters of the last name of the party you would like to
speak with.  Use the 1 button for Q and Z, or press * for a complete
directory listing.”--
GT000009998.OP1 on
NT-based systems or
GT009998.OP1“Enter the first 3 letters of the last name of the party you would like to
speak with.  Use the 1 button for Q and Z.”--
GT000009998.OP2 on
NT-based systems or
GT009998.OP2“Enter the first 3 letters of the first name of the party you would like to
speak with.  Use the 1 button for Q and Z, or press * for a complete
directory listing.”--
GT000009998.OP3 on
NT-based systems or
GT009998.OP3“Enter the first 3 letters of the first name of the party you would like to
speak with.  Use the 1 button for Q and Z.”--
ONESILNC.VOI(One second of silence.)1
THATBOX.VOIThat extension2
ISNTAVAL.VOIis not available right now. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0015-2PromptFile NameWording3
MBOXMENU.VOIIf you would like to leave a message, press 1.
If you would like to try another extension, press 3.
Or, to speak to an operator, press 0.
“To have the call announced over our P.A. system, press 5.”
(see also prompt 260)4
RECCONF.VOIYour message has been recorded.5
DONTUNDE.VOI“I’m sorry, that was not a valid entry.”
(Prompt played when a mailbox owner dials an invalid digit while in an
open mailbox.)6
BAD_ID.VOIIm sorry, that was not a valid entry.
(Prompt played when a caller dials an invalid digit.)7
BYE.VOIThank you, good-bye.8
DIGIT0.VOIZero9
DIGIT1.VOIOne10
DIGIT2.VOITwo11
DIGIT3.VOIThree12
DIGIT4.VOIFour13
DIGIT5.VOIFive14
DIGIT6.VOISix15
DIGIT7.VOISeven16
DIGIT8.VOIEight17
DIGIT9.VOINine18
DIGITSTR.VOIStar19
DIGITPND.VOIPound20
MORENINE.VOIMore than fifty21
AM.VOIAM22
PM.VOIPM23
NUM10.VOITen24
NUM11.VOIEleven25
NUM12.VOITwelve26
NUM13.VOIThirteen27
NUM14.VOIFourteen28
NUM15.VOIFifteen29
NUM16.VOISixteen30
NUM17.VOISeventeen31
NUM18.VOIEighteen 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0015-3PromptFile NameWording32
NUM19.VOINineteen33
NUM20.VOITwenty34
N21.VOITwenty-one35
N22.VOI“Twenty-two”36
N23.VOITwenty-three37
N24.VOITwenty-four38
N25.VOITwenty-five39
N26.VOITwenty-six40
N27.VOITwenty-seven41
N28.VOITwenty-eight42
N29.VOITwenty-nine43
NUM30.VOIThirty44
N31.VOIThirty-one45
NUM40.VOIForty46
NUM50.VOIFifty47
JAN.VOIJanuary48
FEB.VOIFebruary49
MAR.VOIMarch50
APR.VOIApril51
MAY.VOIMay52
JUN.VOIJune53
JUL.VOIJuly54
AUG.VOIAugust55
SEP.VOISeptember56
OCT.VOIOctober57
NOV.VOINovember58
DEC.VOI“December”59
WHICHBOX.VOIPlease enter your mailbox number 60
ENTERPAS.VOIPlease enter your password 61
YOUHAVE.VOIYou have62
NEWMESG1.VOInew message63
NEWMESGS.VOInew messages64
TOWHOM.VOIPlease enter the box number  
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0015-4PromptFile NameWordingPrompts 65, 66, and 67 are similar.  Prompt 65 is used for a regular mailbox.  Prompt 66 is used for a mailbox that is
restricted.  Prompt 67 is used for a mailbox that owns at least one Question box.65
MAINMENU.VOIMain menu.
To listen to your messages, press 1.
To send a message, press 2.
To change your options, press 3.
Or to exit, press #.
“To change languages, press 5.
For supervisor functions, press 6.
To place an outgoing call, press 0.”66
CMAINMNU.VOIMain menu.
To listen to your messages, press 1.
To send a message, press 2.
Or to exit, press #.
To change languages, press 5.”67
MAINMENX.VOIMain menu.
To listen to your messages, press 1.
To send a message, press 2.
To change your options, press 3.
To listen to questionnaire answers, press 4.
Or to exit, press #.”
To change languages, press 5.
For supervisor options, press 6.
To place an outgoing call, press 0.68
LSTNMENU.VOIMessage menu.
To listen to new messages, press 1.
To listen to saved messages, press 2.
Or to return to the main menu, press #.69
OPTNMENU.VOIOptions menu.
To record your name, press 1.
To record your greeting, press 2.
To change your password, press 3.
To change your call-transfer feature, press 4.
To change your message-notification feature, press 5.
To change your pager feature, press 6.
To review messages scheduled for future delivery, press 7.
To change your Personal Distribution Lists, press 8.
To retrieve a message that you have already sent to another mailbox,
press *.
Or, to return to the main menu, press #.70
LOLDSUBM.VOITo replay the message, press 1.
To save and hear the next message, press 2.
To save the message as new, press 3.
To delete the message, press 4.
To adjust the volume, press 5.
Or, to return to the main menu, press #.71
LNEWSUBM.VOITo replay the message, press 1.
To save and hear the next message, press 2.
To save the message as new, press 3.
To delete the message, press 4.
To adjust the volume, press 5.
For other options, press 6.
Or, to return to the main menu, press #. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0015-5PromptFile NameWording72
NOMORNEW.VOIYou have no more new messages.73
NONEWMSG.VOIYou have no new messages.74
NOMOROLD.VOIYou have no more saved messages.75
NOOLDMSG.VOIYou have no saved messages.76
SAVASNEW.VOIMessage saved as new.77
BOXALOPN.VOIThat box is currently in use, please try again later.78
NONONONO.VOINo79
SPKAFTRT.VOIPlease speak after the tone.  When you are finished recording, you
may press pound for further options, or simply hang up.80
NOROOM.VOIThe voice mail system is full, and cannot take messages right now.81
MSGDELTD.VOIMessage deleted.82
LQMENU.VOIFor new questionnaire answers, press 1.
For old questionnaire answers, press 2.
Or, to return to the main menu, press #. 83
NEWQMSG.VOInew questionnaire answer.84
NEWQMSGS.VOInew questionnaire answers.85
ANDAND.VOI“and”86
NOGTREC.VOIThere is currently no greeting recorded.87
CURGREET.VOIYour current greeting is88
CURRNAME.VOIThe current recording is89
NONAMREC.VOIThere is currently nothing recorded.90
ENTERPSW.VOIPlease enter your new password.91
PSWCHG.VOIYour password has been changed, and will be in effect the next time
you call.92
PSNOTCHG.VOIYour password has NOT been changed.93
GRTOPT.VOITo replay the greeting, press 1.
To re-record the greeting, press 2.
To delete the greeting, press 3.
To choose a new greeting, press 5.
Or, to exit, press #.94
NAMEOPT.VOITo replay, press 1.
To re-record, press 2.
To delete, press 3.
Or to exit, press #. 95
XWHOCALL.VOIPlease speak your name so I may announce who is calling.96
XPLSHOLD.VOIPlease hold while I transfer your call to97
XCALFRYU.VOII have a call for you.98
XCALLFRM.VOICall from 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0015-6PromptFile NameWording99
XSTRACCP.VOIPress 1 to take the call.
Press 2 if you would like me to take a message.
Press 3 to transfer this call to your alternate extension.
Press 4 plus the greeting number to play a special greeting.
Press 5 plus the extension number to transfer this call to any station.
Press 6 to accept the call, and record it.”100
QBOXWRAP.VOIThank-you for answering our questions.  We will get back to you as
soon as possible.101
ENTRPCBK.VOIPlease dial your own number now 102
PAGECONF.VOIThat party will be paged right away.103
PAGEFAIL.VOII am not able to page that party right now.104
GRTTOCHG.VOIEnter the number of the box whose greeting you wish to change.105
DONTOWN.VOIIm sorry, you do not own that box.106
MSGFOR.VOIMessage for107
YOU.VOIyou108
PRESS1.VOIPress 1 if you would like to hear your messages 109
CONT3WAY.VOIPress 1 if you wish to continue your call.”110
FWD.VOIYour message has been forwarded.111
NOFWD.VOIIm sorry, I am not able to forward your message at this time.112
CONFSEND.VOIIf this is correct, press 1.  If not, press pound.113
MSGFROM.VOIfrom114
REENTPSW.VOIPlease enter your new password again.115
WRDPAUSE.VOIPause116
WRDFLASH.VOIFlash117
OFFOFF.VOIOff118
VM.VOIVoice mail119
ENTFEATN.VOIPlease enter the new number.120
NFEATIS.VOIYour message-notification feature is121
PFEATIS.VOIYour pager service is122
XFEATIS.VOIYour calls are currently being transferred to123
FEATOPT.VOI“Press 1 if you would like to change the number,
press star to turn this feature on or off,
or press pound if you are satisfied.”124
COMMOPT.VOITo add a comment at the beginning of the message, press 1.
To add a comment at the end of the message, press 2.
To forward the message with no comment, press 3.
To return to the main menu without forwarding the message, press #. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0015-7PromptFile NameWording125
MSGOPTIN.VOITo send this message, press 1.
To review the message, press 2.
To re-record the message from the beginning, press 3.
To cancel the message, press 4.
To add to your message press 8.
(External caller hears this prompt.)126
RECCANCL.VOIMessage canceled.127
LOCMUSIC.VOIMusic
This is a short piece of music (about 15 seconds).  It is played to the
caller when a Local Transfer is in progress.  This is not the music heard
during call queuing.128
WORDAT.VOIAt129
WORDFOR.VOIFor130
ENDOFMSG.VOIEnd of message.131
DIRPRES1.VOIIf this is the person you want, press 1,
or press 2 for the next name.
“If you would like to try a different spelling, press 3,
or to exit from the directory, press #.”132
DIRNUMIS.VOIThe number is133
NODIRMAT.VOIThere are no names that match those letters.134
NOMORDIR.VOIThere are no more names that match those letters.135
ASKL.VOIPress 1 for English or 2 for Spanish.
Up to nine languages can be supported.  This prompt should be
repeated in all the offered languages.  The Language 1 version of this
prompt is the only one that is played when the VP system answers acall.136
ISBUSY.VOIis busy.137
ISTLBUSY.VOIis still busy.138
INLINE.VOIin line.139
HLDOPTN.VOIIf you would prefer to leave a message, press 1,
or to try another extension, press 3.”
To speak to an operator, press 0.
If a caller presses 3, he/she receives the treatment as defined on the
MAILBOX screen in the field labeled IF CALLER CHOOSES OTHER
OPTIONS.
If the caller presses 1 to leave a message, he/she does not receive the
mailbox owners personal greeting.  If you want callers to hear the
personal greeting, substitute one of the optional prompts that omits the
press 1 option.140
WILBEDEL.VOIYou have asked for this message to be deleted.141
WASFWDED.VOIThis message was automatically forwarded from 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0015-8PromptFile NameWording142
SUPVMENU.VOISupervisors menu.
For mailbox administration, press 1.
For Routing box administration, press 2.
For Question box administration, press 3.
For port administration, press 4.
To change the system broadcast message, press 5.
To change the Voice mail day/night service, press 6.
To change the system time, press 7.
To change the system date, press 8.
To modify system parameters, press 9.
To perform first time setup, press 0.
Or to exit, press #.”
The first time setup option is not available on NT-based VP systems.143
SUPFOK.VOIOperation completed successfully.144
SUPFFAIL.VOIIm sorry, I was not able to perform that operation.145
SUPEXIST.VOIIm sorry, that box already exists.146
HOLD0.VOIFirst hold-prompt.
(Pre-Recorded music, by default.)
This is the first recording callers hear when they are placed on hold for a
mailbox.  This would typically be a short piece of music or a promotional
message.149
QBADDIGI.VOIThat was an incorrect number of digits.150
PAINTRO.VOIPlease hold while I announce your call.151
PAANN1.VOIThere is a call for152
PAANN2.VOIPlease dial the pick-up code for your extension.
You may give more specific instructions (for example, tell the called
party what to dial to pick up the call).153
PABUSY.VOIIm sorry, the P.A. system is busy right now.154
PANORESP.VOIYour call has been announced, please hold a moment.155
GOXFER.VOIYou may transfer the call now.156
SNDRNOTF.VOIThe sender will be notified that you received this message.157
DLVRCNF1.VOIThis is to notify you that the message you sent to158
DLVRCNF2.VOIwas received by159
TODAY.VOIToday160
YESTERDA.VOIYesterday161
OLDMESG1.VOISaved message162
OLDMESGS.VOISaved messages163
NEXTBOX.VOI“Please enter the number of the next mailbox, or press pound if you are
finished.”164
WHICHPRT.VOIPlease enter the line number. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0015-9PromptFile NameWording165
MSGOPCNF.VOITo send this message, press 1.
To replay the message, press 2.
To re-record the message from the beginning, press 3.
To cancel the message, press 4.
If you would like to be notified when your party has received this
message, press 5.
To send this message to several mailboxes, press 6.
To resume recording from the point where you stopped, press 8.
To play back the last few seconds of your message, press 9.
To schedule this message to be sent at a future time and date, press *.
(Internal callers hear this prompt.)166
INTERANS.VOITone played between each Question box answer.167
BOXSUSP.VOIIm sorry, that box is temporarily out of service.168
NUMBLOCK.VOIIm sorry, that number is not acceptable.169
GTNUMCHG.VOIPlease enter the greeting number, or press * for the current active
greeting.170
THATGRET.VOIThat greeting is currently recorded as171
GOODMORN.VOIGood morning”
When prompts 171, 172, and 173 are recorded, they are inserted
automatically before the main greeting according to the time of day.172
GOODAFTE.VOIGood afternoon
When prompts 171, 172, and 173 are recorded, they will be inserted
automatically before the main greeting according to the time of day.173
GOODEVEN.VOIGood evening
When prompts 171, 172, and 173 are recorded, they will be inserted
automatically before the main greeting according to the time of day.174
ASKRPLAY.VOIIf you would like to review your answer, press 1.  Or press 2 to move
on to the next question.175
ANSWERIS.VOIYour answer is currently recorded as176
ENTEROUT.VOIPlease enter the telephone number to which you wish to be
transferred.177
ONEMOMNT.VOIOne moment please.178
LOPTSUBM.VOITo delete the message, press 4.
To hear the message time and date, press 5.
Or to exit, press #.179
SCHASKHR.VOIPlease enter the hour that you wish for this message to be sent.180
SCHASKMI.VOIPlease enter the minutes.181
SCHASKMO.VOIPlease enter the month.182
SCHASKDA.VOIPlease enter the day.183
SCHASKAM.VOIPress 1 for AM, press 2 for PM.184
SCHASKOK.VOIYou have asked for this message to be delivered.185
SCHMSGOK.VOIYour message will be sent as requested.186
SCHMSGNO.VOIIm sorry, I am unable to schedule your message for future delivery.