Key Voice Voice Processing System Installation And Maintenance Manual

							INSTALLATION AND MAINTENANCE MANUAL 4/0018-4610528Error  updating box index
The VP system maintains an internal list of boxes while it is running.  It was unable to update this list.  If
the problem persists, contact technical support.
10529Audit cross-check failed (boxes are  and )
During its automatic database audit, the VP system found inconsistencies in the database.  It fixed these
automatically.  No further action is required.  If the problem persists, contact technical support.
10530Cannot add box  to database – already exists
An attempt was made to add a box to the database. The box already exists.
10701Invalid Month () Encountered While Reading Date
While preparing to say a date, the VP system encountered a value for the month that is not between 1 and
12. Check for file corruption in the message directory. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0019-119. Mapping Menu Options
Every voice menu in the VP system can be configured so that any digit can correspond to any option.  For
example, the menu that offers callers the option to send or re-record their message is:
“To send this message, press 1.
To replay the message, press 2.
To re-record the message from the beginning, press 3.
Or, to cancel the message, press 4.”
You can change this menu so that callers can press different keypad keys to invoke any or all of these
options.  You indicate the key mapping you want to use in the VM.CFG configuration file.  In the above
example, if you want to change the menu so the caller presses “R” (the 7 key) to re-record the message,
you make the following entry in the VM.CFG file:
MENU.SENDMSG.RECORD = 7
If you want to disable a menu option, simply enter an “X” as the digit corresponding to the option.  For
example, to disable the P.A. call announcing option available to callers hearing a mailbox’s personal
greeting, you include the following line in the VM.CFG file:
MENU.MBOX.PA = X
Note:If you change menu mapping, you must re-record the appropriate system prompts toindicate the keypress modifications.This section includes a list of all the voice menus in the VP system.  Shown with each menu are the
prompts played in conjunction with the menu and the menu options, as you would enter them in the
VM.CFG file to map them to different keypresses.  The default keypress associated with each menu option
is shown in parentheses beside the option.
For the contents of the default prompt recordings, see section 15.  For information on adjusting the
VM.CFG file, see section 12.
Main Menu Played when an Owner Opens a Mailbox
Prompts: 65, 66, 67
menu.main.listen(1)
menu.main.send(2)
menu.main.options(3)
menu.main.qbox(4)
menu.main.language(5)
menu.main.supervisor(6)
menu.main.fax (7)(only if a Fax module is enabled)
menu.main.quickold(8)
menu.main.quick(9) 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0019-2menu.main.outdial(0)
menu.main.wakeup(*)
menu.main.exit(#)
Menu Offered to Mailbox Owner when He/She Selects “Listen to Messages”
Prompt: 68
menu.listen.newvmail(1)
menu.listen.oldvmail(2)
menu.listen.newemail(3)
menu.listen.oldemial(4)
menu.listen.newall(5)
menu.listen.oldall(6)
menu.listen.exit(#)
menu.listen.getfax(*)(Only if a Fax module is enabled)
Menu Played when Mailbox Owner Selects the Options Menu to Make Changes
Prompt: 69
menu.change.name(1)
menu.change.greeting(2)
menu.change.password(3)
menu.change.transfer(4)
menu.change.notify(5)
menu.change.page(6)
menu.change.schedule(7)
menu.change.pdl(8)
menu.change.tutorial(9)
menu.change.acd(0)
menu.change.edit(*)
menu.change.exit (#)
Menu Options when Mailbox Owner Selects the “Review Messages For Future Delivery” Option
Prompt: 189
menu.sreview.play(1)
menu.sreview.next(2)
menu.sreview.delete(4)
menu.sreview.exit(#) 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0019-3Menu Options the Mailbox Owner Has when His/Her Transfer/Pager/Notification Number is Being
Played
Prompt: 123
menu.feature.change (1)
menu.feature.toggle (*)
menu.feature.exit (#)
Menu Played when Mailbox Owner Chooses to Forward a Message with a Comment
Prompt: 124
menu.comment.prefix (1)
menu.comment.append (2)
menu.comment.none (3)
menu.comment.exit(#)
Valid Options while a Message is Being Played and after a Mailbox Owner Has Listened to One of
His/Her Messages
Prompt: 71
menu.message.replay (1)
menu.message.next (2)
menu.message.savenew (3)
menu.message.delete (4)
menu.message.volume (5)
menu.message.options (6)
menu.message.tagfax(7)(Only if a Fax module is enabled)
menu.message.rew(8)(rewind)
menu.message.ff(9)(fast-forward)
menu.message.pause(0)
menu.message.getfax(*)(Only if a Fax module is enabled)
menu.message.exit (#)
Second Digit Selections when Mailbox Owner Selects “Other Message Options” (Default Digit 6 in
Previous Menu) after Listening to a Message
Prompts: 285, 286, 287, 178
menu.msg.options.forward(1)
menu.msg.options.reply(2)
menu.msg.options.xfer(3)
menu.msg.options.delete(4)
menu.msg.options.timedate(5)
menu.msg.options.exit(#) 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0019-4Menu Played when Mailbox Owner Selects “Listen to Questionnaire Answers” from the Main
Menu
Prompt: 82
menu.question.new (1)
menu.question.old (2)
menu.question.exit (#)
Valid Options when Questionnaire Answers Are Being Played and when Mailbox Owner Has Just
Listened to a Questionnaire Answer
Prompt: 70
menu.answer.replay(1)
menu.answer.next (2)
menu.answer.savenew(3)
menu.answer.delete (4)
menu.answer.volume(5)
menu.answer.timedate(6)
menu.answer.rew(8)(rewind)
menu.answer.ff(9)(fast-forward)
menu.answer.pause(0)
menu.answer.exit (#)
Menu Played when Mailbox Owner Selects “Change Your Name” from the Make Changes Menu
Prompt: 94
menu.chgname.play (1)
menu.chgname.record (2)
menu.chgname.delete (3)
menu.chgname.exit (#)
Menu Played when Mailbox Owner Selects “Change Your Greeting” from the Make Changes
Menu
Prompt: 93
menu.chggreet.play (1)
menu.chggreet.record(2)
menu.chggreet.delete (3)
menu.chggreet.category(4)(Only if Talking Classifieds module is enabled)
menu.chggreet.number(5)
menu.chggreet.exit (#) 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0019-5Menu Played when Mailbox Owner Wants to Administer ACD Group
Prompt: 236
menu.acdadmin.add(1)
menu.acdadmin.remove(2)
menu.acdadmin.exit(#)
Menu Played to Caller when Offering Option to Hold for ACD Group
Prompt: 219
menu.acdq.other(1)
menu.acdq.hold(2)
menu.acdq.opr(0)
Options Available to Caller Listening to the Directory
Prompt: 131
menu.dir.accept(1)
menu.dir.reject(2)
menu.dir.restart(3)
menu.dir.wildcard(*)
menu.dir.exit(#)
Menu Played to a Caller after He/She Has Recorded a Message and Pressed # for Options
Prompt: 125 for messages from external callers
Prompt: 165 for messages from mailbox owners
menu.sendmsg.send (1)
menu.sendmsg.replay (2)
menu.sendmsg.record(3)
menu.sendmsg.cancel (4)
menu.sendmsg.addfax(7)(Only if a Fax module is enabled)
menu.sendmsg.append(8)
menu.sendmsg.recap(9)
menu.sendmsg.opr(0)
menu.sendmsg.sendcnfrm(5) }(Valid only when message is being
menu.sendmsg.multiple(6) } sent from within a mailbox)
menu.sendmsg.schedule(*) } 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0019-6Menu Played to a Caller After He/She Has Recorded a Message and Pressed 1 to Send
Prompt: 230
menu.sendspcl.normal(1)
menu.sendspcl.urgent(2)
menu.sendspcl.private(3)
menu.sendspcl.sendcnfrm(5)
menu.sendspcl.schedule(*)
Options Available to a Caller while the VP System is Playing a Mailbox Personal Greeting
Prompts: 2 and 3
menu.mbox.record (1)
menu.mbox.page(2)
menu.mbox.other(3)
menu.mbox.transfer(4)
menu.mbox.pa (5)
menu.mbox.hold(6)
menu.mbox.faxmail(7)(Only if a Fax module is enabled)
menu.mbox.faxdirect(8)(Only if a Fax module is enabled)
menu.mbox.vm(#)(Voice mail gateway)
menu.mbox.opr(0)
Menu Played to a Mailbox Owner when He/She Chooses “Supervisor Functions” from the Main
Menu
Prompt: 142
menu.supv.mbox(1)
menu.supv.rbox(2)
menu.supv.qbox(3)
menu.supv.port(4)
menu.supv.broadcast(5)
menu.supv.daymode(6)
menu.supv.exit(#)
Menu Played to a Supervisor when He/She Chooses “Box Administration” from the Supervisor
Main Menu
Prompts: 242 and 243
menu.supv.box.add(1)
menu.supv.box.delete(2)
menu.supv.box.modify(3)
menu.supv.box.suspend(4)
menu.supv.box.restore(5) 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0019-7menu.supv.box.reset(6)
menu.supv.box.exit(#)
Menu Played to a Supervisor when He/She is Asked if He/She Wants to Change a Parameter
Prompt: 246
menu.supv.mod.change(1)
menu.supv.mod.exit(#)
Menu Played to a Supervisor when He/She Wants to Change Day / Night Service Mode
Prompt: 254
menu.supv.mode.day(1)
menu.supv.mode.night(2)
menu.supv.mode.lunch(3)
menu.supv.mode.exit(#)
Menu Played to a Supervisor when He/She Wants to Enable or Disable a Port
Prompt: 244
menu.supv.port.disable(1)
menu.supv.port.enable(2)
menu.supv.port.exit(#)
Menu Played to a Supervisor when He/She Wants to Modify a Routing Box
Prompt: 245
menu.supv.rbox.greeting(1)
menu.supv.rbox.routing(2)
menu.supv.rbox.exit(#)
Menu Played to a Supervisor when He/She Wants to Modify a Routing Box Routing Digit Other
Than 0 Through 9
Prompt: 248
menu.supv.spcl.nodgts(1)
menu.supv.spcl.invalid(2)
menu.supv.spcl.voice(3)
menu.supv.spcl.star(*)
menu.supv.spcl.pound(#) 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0019-8Menu Played to a Supervisor when He/She Chooses “Broadcast Message” from the Supervisor’s
Menu
Prompt: 190
menu.broadcast.play(1)
menu.broadcast.record(2)
menu.broadcast.delete(3)
menu.broadcast.exit(#)
Options Available when Participating in the Tutorial
Prompts: 199, 201, 203
menu.tutorialyes(1)
menu.tutorial.no(2)
menu.tutorial.cancel(*)
menu.tutorial.exit(#)
Talking Classifieds Main Menu and Subsequent Menu (“Press 1 To Hear a Sample of Our Listings,
or Press 2 to Choose New Categories”)
Prompt: 1003 in the Talking Classifieds module
menu.tc.main.play(1)
menu.tc.main.chg(2)
menu.tc.main.exit(*)
Talking Classifieds Caller Options while Listening to Listing Box Questions
menu.tc.repeatquestion(0)
menu.tc.wildcard(#)(also used by a Listing box owner to
remotely assign the ‘wildcard’ value
to a category)
Talking Classifieds Menu Played Between Listings
Prompt: 1002 in the Talking Classifieds module
menu.tc.list.next(1)
menu.tc.list.chg(2)
menu.tc.list.xfer(3)
menu.tc.list.info(4)
menu.tc.list.replay(5)
menu.tc.list.exit(*) 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0019-9Talking Classifieds Menu Played to Caller After the VP System Has Completed Automatic
Allocation of a New Mailbox
Prompt: 1014
menu.alloc.number(1)
menu.alloc.general(2)
menu.alloc.proceed(3)
Menu Played to Called Party when Receiving a Screened Transfer
Prompt: 99
menu.screen.accept(1)
menu.screen.playgrt(2)
menu.screen.other(3)
menu.screen.pickgrt(4)
menu.screen.gotobox(5)
menu.screen.recordcall(6)
Menu Played when Mailbox Owner Selects Personal Distribution Lists from Options Menu
Prompt: 266
menu.pdl.add(1)
menu.pdl.remove(2)
menu.pdl.list(3)
menu.pdl.name(4)
menu.pdl.exit(#)
Menu Played when Mailbox Owner Selects Name from Personal Distribution List Menu
Prompt: 267
menu.pdl.name.play(1)
menu.pdl.name.record(2)
menu.pdl.name.exit(#)
Menu Played when Mailbox Owner Selects Edit from Options Menu
Prompt 276
menu.msgedit.play(1)
menu.msgedit.next(2)
menu.msgedit.delete(3)
menu.msgedit.exit(#)