Key Voice Voice Processing System Installation And Maintenance Manual

							INSTALLATION AND MAINTENANCE MANUAL 4/0015-20COPY \VM\P\MBOXMENU.OP1 \VM\P\MBOXMENU.VOI  
then press .
4. When you finish modifying prompts, re-start the VP system.PromptFilenameWording3
MBOXMENU.OP1“If you would like to leave a message, press 1.
If you would like to try another extension, press 3.
To have your call announced over our P.A. system, press 5.
Or, to speak to an operator, press 0.260
MBOXMEN2.OP1“If you would like to leave a message, press 1.
If you would like to have your party paged, press 2.
If you would like to try another extension, press 3.
To have your call announced over our P.A. system, press 5.
Or, to speak to an operator, press 0.65
MAINMENU.OP1Main menu.
To listen to your messages, press 1.
To send a message, press 2.
To change your options, press 3.
To change languages, press 5.
Or to exit, press #.65
MAINMENU.OP2“Main menu.
To listen to your messages, press 1.
To send a message, press 2.
To change your options, press 3.
For supervisor functions, press 6.
Or to exit, press #.65
MAINMENU.OP3Main menu.
To listen to your messages, press 1.
To send a message, press 2.
To change your options, press 3.
To input a fax document, press 7.
Or to exit, press #.65
MAINMENU.OP4Main menu.
To listen to your messages, press 1.
To send a message, press 2.
To change your options, press 3.
To change languages, press 5.
To input a fax document, press 7.
Or to exit, press #.65
MAINMENU.OP5Main menu.
To listen to your messages, press 1.
To send a message, press 2.
To change your options, press 3.
For supervisor functions, press 6
To input a fax document, press 7.
Or to exit, press #.65
MAINMENU.OP6Main menu.
To listen to your messages, press 1.
To send a message, press 2.
To change your options, press 3.
Or to exit, press #. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0015-21PromptFilenameWording66
CMAINMNU.OP1Main menu.
To listen to your messages, press 1.
To send a message, press 2.
To change languages, press 5.
Or to exit, press #.67
MAINMENX.OP1Main menu.
To listen to your messages, press 1.
To send a message, press 2.
To change your options, press 3.
To listen to questionnaire answers, press 4.
To change languages, press 5.
Or to exit, press #.67
MAINMENX.OP2Main menu.
To listen to your messages, press 1.
To send a message, press 2.
To change your options, press 3.
To listen to questionnaire answers, press 4.
For supervisor functions, press 6.
Or to exit, press #.96
XPLSHOLD.OP1Please hold while I transfer your call.99
XSTRACCP.OP1Press 1 to take the call, or press 2 if you would like me to take a
message.125
MSGOPTIN.OP1To send this message, press 1.
To review the message, press 2.
To re-record the message from the beginning, press 3.
To cancel the message, press 4.
To resume recording from the point where you stopped, press 8.
To play back the last few seconds of your message, press 9.131
DIRPRES1.OP1If this is the person you want, press 1,
or press 2 for the next name.
To try a different spelling, press 3,
or to exit from the directory, press #.139
HLDOPTN.OP6Please remain on the line and your call will be answered as soon as
possible.”165
MSGOPCNF.OP1To send this message, press 1.
To replay the message, press 2.
To re-record the message from the beginning, press 3.
To cancel the message, press 4.
If you would like to be notified when your party has received this
message, press 5.
To send this message to several mailboxes, press 6.
To resume recording from the point where you stopped, press 8.
To play back the last few seconds of your message, press 9.
To schedule this message to be sent at a future time and date, press *.228
SPELNAME.OP1Please spell out the first 3 letters of the first name. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0015-22 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0016-116. Understanding File Organization
The VP system uses files to store its database information, voice recordings, call log, and other data.
When you install the VP system, five new directories are created:  \VM, \VM\LOG, \VM\M,  \VM\P, and
\VM\T.  Directory  \VM\DATA is created if you use the data entry feature, and  \VM\FAXMAIL is created if
you use the fax optional module.
Though you can elect to house VP system files in directories other than the default structure (shown
below), it is strongly recommended that you retain the default structure.  Doing so eases system
maintenance tasks and facilitates technical support activities, should you require assistance.
* On certain VP system running
software versions 10.2
and higher, the \VM and \FAX
directory and the subdirectory
structure shown here,
are all located under the
\Program Files directory.
** The FAX directory is
only created on DOS-
based VP systems.Multi-lingual onlyL8L7L6L5L4L3L2L9MROOT DIRECTORY or ROOT  PROGRAM FILES*FAX**VMPDATAFAXMAILLOGTARCHIVEFigure 16-1  Default VP Directory Structure
P Directory
The \P directory stores the pre-recorded system prompts.  Each prompt is contained in a separate file.  All
files end with the extension .VOI.  For a complete list of all the system prompts, and their filenames, see
section 15.
L2 - L9 Directories
If you use the multi-lingual feature, directories \L2 through \L9 store the Language 2 through Language 9
prompts, respectively.  These directories are automatically created as needed.
M Directory
The \M directory stores the voice files containing the recorded box greetings, recorded names, Question
box questions and answers, and mailbox messages. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0016-2If you are using the optional Fax Retrieval module, the \M directory is also the fax document storage
location.  If you are using the optional Talking Classifieds module and you indicated the system is to
record callers’ names (specified using the TCNAME parameter in the VM.CFG file).  Files are stored as
follows:File ContentsFilenameKeyMailbox messagesMG00XXXX.MMMxxxxis the Mailbox number (this may be up to
 9 digits on NT-based VP systems)
mmmis the message numberGroup box messagesGP00XXXX.MMMxxxxis the Group box number
mmmis the message numberQuestion box
answersANQQXXXX.MMMxxxxis the Question box number
qqis the question number (first answer
is number 0)
mmmis the answer-set number
(see Notes that follow for more information on Question
box answers)Question box
questionsQNX00BBBB.QQQxis the language number
bbbbis the Question box number
qqqis the question number (first question
is number 0)Box greetingGTNNXXXX.GRYxxxxis the box number (this may be up to 9 digits
 for Mailboxes on NT-based VP systems)
nnis the greeting number (0 is the
default greeting)
yis the language number (or ‘T’ for
language 1.  The file extension is
always .GRT if you are not using
the multi-lingual option)Box nameNM00XXXX.NAMxxxxis the box number (this may be up to 9 digits for
Mailboxes on NT-based VP systems)Talking Classifieds
caller’s nameNAME0XXX.TCxxxis the call number, as referenced in the CALL
HISTORY screenDocuments for Fax
RetrievalFX00XXXX.FAXxxxxis the number of the Fax box containing this
documentACD box queue
announcementsACDQXXXX.QQYxxxxis the ACD box number
qqis the announcement number
yis the language numberMailbox messages
scheduled for future
deliverySCHDXXXX.MSGxxxxis the position of the message in the future
             delivery queue.Notes on Question Box Answers:
If you are using the data-entry feature, the answers entered by callers are stored in a data file in the \DATA
directory.  Otherwise, the answer to each question in a Question box is stored in a separate file.  Since
each question can have an answer-type of digits or voice, the answer stored in the answer file
(ANqqxxxx.nnn) may be in the form of digitized voice or ASCII digits.  There is a special answer file
named AN99xxxx.nnn associated with each set of answers.  This file indicates which answers within the 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0016-3answer set are digits, and which are voice.  The file contains one byte for each answer.  If the byte is 0,
the answer type is voice.  If the byte is 1, the answer-type is digits.  If the answer-type is digits, then the
digits are stored in the file as ASCII digits, terminated with a 00 byte.
For example, assume that Question box 4112 has 3 questions recorded in it.  Question 1 has an answer
type of voice, while questions 2 and 3 have answer types of digits.  Also assume that two callers have
answered the questions in the box.  The following files will exist in the \M sub-directory:FilesContentsAN004112.000Answer to question 1, stored as digitized voice.AN014112.000Answer to question 2, stored as ASCII digits followed by a zero.AN024112.000Answer to question 3, stored as ASCII digits.AN994112.000Information on the first answer set, indicating that question 1 has an answer-type of
voice, while questions 2 and 3 have answer-types of digits (the file contents are
00,01,01).AN004112.001
AN014112.001
AN024112.001
AN994112.001Information on the second answer set (provided by the second caller).  The format
is the same as that for the first answer-set.T Directory
This directory is currently not used.
LOG Directory
If you specify that you want the VP system to store its call log to a file, this directory stores the daily log,
up to one year’s worth of calls.  The call log for each day is stored in a separate file called mmdd.LOG
where mm and dd represent the month and day of the log, respectively.  For example, the call log for
March 24 is stored in the file 0324.LOG.
You can select where to record the call log files on the GENERAL INFORMATION screen.
DATA Directory
The VP system creates the \DATA directory only if you use the data entry feature.  The directory stores the
files containing data entered by the callers in response to Question box questions.  Note that the data entry
feature records only answers entered as DTMF digits (voice answers are not permitted in data entry
Question boxes).
FAX Directory
On DOS-based VP systems, if you use any of the Fax optional modules, the \FAX directory stores the
necessary driver and operating files for the fax boards.  The \FAX directory may contain several sub-
directories, depending on the system configuration. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0016-4FAXMAIL Directory
If you use the optional FaxMail module, incoming fax messages are stored in the \FAXMAIL sub-directory
using filenames in the format MG00xxxx.yyy, where xxxx is the mailbox number receiving the FaxMail
document and yyy is the FaxMail message number.  This is the same format as a voice message, except
this file is a PCX graphics (DOS-based VP systems) or TIFF graphics (NT-based VP systems) file instead
of a digitized voice file.
VM directory
The \VM directory contains all the other files the VP system runs.  The most critical files are:FilenameDescription*.DVMVP system database files (see next section for details).*.HLPDOS-based VP systems only:  Files containing HELP information,
accessed by pressing .BOXDISPLAY.EXENT-based VP systems only:  Application that displays high-level box
setup information.D40DRV.EXE GENLOAD.EXE
GENBOOT.* DIALOGIC.CFGDOS-based VP systems only:  Contain operating and driver information
for Dialogic voice boards.DBA.EXENT-based VP systems only:  Database Administrator application.DBA.HLPNT-based VP systems only:  Application that provides online help.DCONVERT.EXENT-based VP systems only:  File conversion utility to move information
from DOS-based VP systems to NT-based VP systems.EVERKEY 2.19
(LINESCAN.EXE)NT-based VP systems only:  Coordinates communication with the
Authorization key.GOVM.BATDOS-based VP systems only:  Starts all components of the VP system
program.KV_FTP_SERVER.EXENT-based VP systems only:  Service used with VCM that transfers
.WAV files to VCM when it requests them.KVDBSERVER.EXENT-based VP systems only:  Service that reads from and writes to the
voice mail .DVM database files.MAKEBOX.EXEBox creation utility.MENU.FILDOS-based VP systems only:  File containing screen information.MSGSCHED.QFile contains the delivery schedule for future delivery messages stored
in queue.NETREG.EXENT-based VP systems only:  File that invokes utility used to create
NETREG.REG file containing registry information used to create voice
mailbox address in the Personal Address book on client PCs.NTPROMPT.EXENT-based VP systems only:  Prompt recording utility program for NT-
based VP systems with Dialogic boards.NTRENEW.EXENT-based VP systems only:  Code entered to activate optional modules
or add ports.NUMLINES.TXTContains the code number authorizing the software key for the number
of lines in the system. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0016-5FilenameDescriptionPANEL.FILDOS-based VP systems only:  File containing screen information.PBXSETUP.EXENT-based VP systems only:  Switch integration utility program.PEC.EXENT-based VP systems only: Service used to communicate with the e-
mail server for unified messaging.RENEW.EXEDOS-based VP systems:  Code entered to activate optional modules.RHETDRV.EXE VOICECNF.EXE
CONFIGDOS-based VP systems only:  Contain operating and driver information
for Rhetorex voice boards.RMAIL.EXEDOS-based VP systems only:  Starts some components of  VP system
program (Rhetorex voice board version).RPROMPT.EXEDOS-based VP systems only:  Prompt recording utility program for
Rhetorex-based VP systems.SWITCHES.TXTDOS-based VP systems only:  Contains the code number authorizing
the software key for the standard VP system and optional modules.VERBFAXDLL.DLLNT-based VP systems only:  Allows communication with GammaLink
boards.VIEWER.EXENT-based VP systems only:  Application that displays port activity.VMAIL.EXEDOS-based VP systems only:  Starts some components of the VP
system program (Dialogic voice board version).VMSERVICE.EXENT-based VP systems only:  Service that exchanges data with primarily
the Voice Mail Viewer application.VMWIN.EXENT-based VP systems only:  The VP system program.VPROMPT.EXEDOS-based VP systems only:  Prompt recording utility program for
Dialogic-based VP systems.DVM Database Files
All of the system’s database information is stored in files with the .DVM extension.  The following table
shows the filenames and a description of each file’s contents:FilenameDescriptionBDTABASE.DVMContains information on all system boxes (mailbox, Routing box, Question box,
etc.)SDTABASE.DVMContains all information in the System Information screens except for the line
information.LDTABASE.DVMContains all data from the LINE INFORMATION screen.MDTABASE.DVMContains information about voice message files in mailboxes and Question
boxes.  These are not the actual voice files.CDTABASE.DVMContains the call-count information, which is displayed next to each line in the
LINE STATUS screen (DOS-based VP systems) / LINE ACTIVITY screen (NT-
based VP systems). 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0016-6FilenameDescriptionDATE.DVMIf the system is powered down, this file keeps the date when the power-down
occurred.  Activities that are missed due to the power-down are usually
executed upon power-up. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0017-117. Understanding VP System Integration
Section 2 gives an overview of how to connect the VP system to the telephone system.  This section
goes into more detail on integrating the voice mail and phone system so they work together.
Note:If the phone system you are working with was listed when you ran the Setup programas described in section 3, you can skip this section and review it only if youexperience an integration problem.17.1 Detecting Hang-UpThe VP system continually monitors active lines for hang-ups, so it can release the lines as soon as
possible.  If a hang-up is not detected, the line remains in use for several seconds after the caller hangs
up.  During this time, the system cannot use the line to perform other call processing tasks.
The VP system has several ways to detect that the caller has gone on-hook:
· Detecting breaks in line current
· Detecting a specific touch-tone digit sequence from the host, signaling that the other party has
disconnected
· Detecting call progress tones while recording or playing messages, greetings etc. (including dial
tone)
· Absence of touch-tone when one is requested
· Absence of voice when it is requested
· Detecting a period of silence while the VP system is recording.
Several of these hang-up indicators is described in detail below.
Break in Line Current
When the host system sends a disconnect signal to the VP system, it is usually a break or reversal in
the line current.  Not all Central Offices (COs) or key systems provide this type of disconnect signal.
It is, however, the most reliable form of disconnect.  If you are in doubt about whether the telephone
system can provide this type of signal, consult the phone system documentation.  Even if a system is
currently unable to provide this feature, it may be possible to program it to do so.
Disconnect Digit Sequence
Some telephone systems send a sequence of touch-tone digits to the VP system to signal that the
calling party has disconnected.  You can set up the VP system to respond to this digit sequence by