Key Voice Voice Processing System Installation And Maintenance Manual

							INSTALLATION AND MAINTENANCE MANUAL 4/0012-2Available Parameters 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0012-3Available Parameters
· 24-hour clock display
· Accept external msgs
· Account is box
· ACD pause
· Add line feed
· Ans machine parms
· Answer ack
· Assume hold
· Assume page confirm
· Audit database
· Audit msgcount
· Auto exit to DOS
· Auto forward priority
· Auto start
· Basic CPTones
· CD speed
· Check box alias
· Cleardown delay
· Color.x.y
· CP.x
· Custom
· Database line
· Database timeout
· Date format
· Delete after fwd
· Delete queue burst size
· Delete queue frequency
· Detect pulse
· Dial
· Dialtone frequency
· Dialtone on
· Directory IDP
· Disable tutorial
· DTMF on
· DTMF send on
· DTMF send off
· Export path
· External fax
· External msg path
· Fast ACD transfer
· Fast fax
· Fast notification
· Fax general delivery
· Fax link
· Fax order path
· Fax pause
· Fax prefix
· Fax timeout
· Fax trace file
· FF digit
· Fixed language
· Flow Control
· Greeting.busy / noanswer /
DND· Greeting.night
· Greet sil
· Group box distribution priority
· Hardware int
· Host
· Ignore disconnects
· Ignore DTMF
· Ignore initial disconnect
· Ignore nonsilence
· Initial pause IDP
· Inter digit
· Internal
· IVR prompt language
· IVR voice file path
· Keep messages new
· Languages
· LH TTS voice ID
· Lines connected (Dialogic D42-SX,
-NS, -SL boards only)
· Link format
· Local spkr
· Long hook-flash
· Lunch operator is day
· Max inactive
· Max internal
· Max lockup
· Max password length
· Max TTS streams
· Mbox default digit
· Menu options
· Message pause time
· Minimum message
· Monitor
· MW off reps
· MW on reps
· MW priority
· MW Q size
· No account in log
· No name transfer
· No PC beep
· No record beep
· No serial MW refresh
· No video memory
· Notify priority
· Notify reps
· Notify rings
· Offhook delay
· Omit group sender
· Onhook DTMF
· Outbound delay
· PA.busy
· PA.cancel
· PA.init
· PA.repeats
· Pager append· Pager prefix
· Pager retry
· Pager trail
· Page time
· Playback delay
· PMS via text files
· Pooled ring
· Pulse calibration
· Pulse speed
· Qbox archive
· Qbox data path
· Qbox data print
· Qbox data print eject
· Qbox hide acct numbers
· Qbox pos confirm
· Qbox use confirm numbers
· Remain offhook
· Remote pause
· Repeat MW
· Response time
· REW digit
· Ring on
· Ring reset
· Same call fax OK
· Sampling rate
· Save trace
· Screen saver
· Send disconnect
· Serial disconnect delay
· Service observe code
· Share fax ports
· SMDI answer first
· Special ans digit
· T1 port
· TC name
· TDD digit
· Tone
· Trans bypass
· Transfer ring
· TTS buffer size
· Tutorial reps
· UM Name=TCP, ,
· Use L&H TTS
· Use LCD menus
· Use printer
· Use wave
· Unitized
· VCM answer delay
· VCM channel timeout
· VCM line group
· VCMname=TCPIP
· Volume
· Wakeup rings
· Xfer name time 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0012-4Configuration FileEntryDescriptionMinimumValue toMaximumValueDefault Setup24 HOUR CLOCK
DISPLAY
(Enter this as one line
of text in the VM.CFG
file.)This parameter causes the clock display in the LINE
STATUS screen (DOS-based VP systems) / LINE
ACTIVITY screen (NT-based VP systems) to display in
24-hour format instead of the standard AM - PM format
and  causes the VP system to announce verbal
message time-stamps in 24-hour format (for example,
“Wednesday, July 3 at 13:24”).12-hour AM - PM
format.ACCOUNT IS BOXIf an account number has been collected for a call, the
VP system stores the account number with any
message that is recorded during that call.  This
account number is treated as a sequence of digits.
However, you can tell the VP system to interpret an
account number as a box number (for example, so the
auto-reply feature works).  Use this option to tell the
VP system which account numbers (based on the
number of digits) should be regarded as box numbers.
For example, to tell the VP system that account
numbers consisting of 3 or fewer digits should be
interpreted as box numbers, enter the following line:
ACCOUNT IS BOX=30 to 9Account numbers
that contain 4 or
fewer digits are
interpreted as box
numbers.ACD PAUSEAfter the VP system tries an ACD extension and
determines it is busy, it pauses for a second, then tries
the next extension listed in the ACD box. The pause
allows it time to detect a disconnect tone, an error
tone, etc.  If you find that the system is not detecting
disconnects while processing ACD calls, try increasing
the length of this pause. For example, if you decide to
allow the VP system 4 seconds to detect disconnect
tones between calls, include the following line in the
VM.CFG file:
ACD PAUSE = 41 to 10One second.ADD LINE FEEDIf you send log files or reports to the printer and the
output is garbled, it is probably because the printer
does not automatically add a line-feed after every
carriage-return character.  Use this parameter to force
a line-feed.  Most laser-printers require this option.Do not inject a
carriage-return
when sending data
to the printer.ANS MACHINE
PARMS
(Enter this as one line
of text in the VM.CFG
file.)This option is used in the optional Outbound
Telemarketing module.  It tells the VP system how to
determine whether a call has been answered by a real
person or an answering machine.See section 28.ANSWER ACKThis parameter was designed for those telephone
systems (typically in a Service Bureau environment)
that require an acknowledgment signal from the VP
system when it answers a call.  The acknowledgment
is in the form of from 1 to 32 DTMF digits  (0 - 9, *, #,
A, B, C, or D), for example:
ANSWER ACK = AAANo answer
acknowledgment
digits are sent. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0012-5Configuration FileEntryDescriptionMinimumValue toMaximumValueDefault SetupASSUME HOLDWhen the VP system attempts to transfer a call to an
extension but finds it busy, it offers the caller some
options, including the option to hold.  If the caller does
not make a selection, then the VP system assumes
that he/she wants to remain on hold.  Periodically, the
VP system goes back to the caller, telling him/her that
the called party is still busy and asking if he/she still
wants to remain on hold.  The sixth time that the VP
system asks this question, it does not make this
assumption, but tells the caller that he/she must press
6 if he/she wants to remain on hold.  If the caller does
not make a selection, the VP system plays the mailbox
owner’s personal greeting, offering to take a message,
etc.  If you want the VP system to always assume that
the caller wants to remain on hold, enter the following
line in the VM.CFG file:
ASSUME HOLD = 991 to 1000If no key is
pressed in
response to the
offer to hold, the
VP system places
the call on hold the
first 5 times.  If no
key is pressed the
sixth time the
caller is asked, the
VP system plays
the mailbox
owner’s personal
greeting and
continues as
normal.
Note:  In Version
8.0, the default
was 0 ( the VP
system required
that the caller
always press a
key to remain on
hold).ASSUME PAGE
CONFIRM
(Enter this as one line
of text in the VM.CFG
file.)When a caller reaches a mailbox whose owner has a
digital pager, the caller is prompted to enter his/her
own telephone number.  The VP system then plays the
number back and asks for confirmation (“The number
is 555-2345. If this is correct, press 1”).  If the caller
presses any other key or no key at all, then the VP
system does not page the called party.  Use thisparameter if you want the VP system to page the
called party even if no digit is pressed.If 1 is not pressed,
the VP system
does not page the
called party.AUDIT DATABASEIf you include this option (recommended), then the VP
system performs an audit of its database every time
you start it up.  This involves checking that all the
necessary voice files exist on the disk.  As shipped,
the VP system has this entry included in the VM.CFG
file.Audit not enabled.AUDIT MSG COUNTTo ensure ongoing synchronization of the message
count between each subscriber’s desktop telephone
and Inbox window, the VP system periodically audits
the subscriber’s voice mail and e-mail message counts
and makes necessary updates to message waiting
lamps, LCD displays, and the Inbox window.   This
option identifies, in minutes, how often this audit is run.
Note that by increasing the audit rate, you slow other
call processing tasks on the system.  For this reason, it
is recommended you not change this parameter
unless directed to do so by Technical Support.0 (no audit
performed)
to 204060 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0012-6Configuration FileEntryDescriptionMinimumValue toMaximumValueDefault SetupAUTO EXIT
DISCONNECT
(Enter this as one line
of text in the VM.CFG
file.)On DOS-based VP systems only:  This parameter
specifies the time (in seconds) that calls are given to
clear when the system is automatically exiting to DOS
to perform maintenance functions. The parameter is
entered as:
AUTO DISCONNECT = N
where n is the number of seconds calls are given to
clear.0 to 24030AUTO FORWARD
PRIORITY
(Enter this as one line
of text in the VM.CFG
file.)While the VP system is not busy handling calls, it
performs several low-priority tasks, such as self-
checks, display updates, etc. One of these tasks is to
scan the mailboxes to see if one has a message that is
ready to be auto-forwarded. Since this is a low-priority
task, you may see some delay between the time when
a message is due to be auto-forwarded and the time
when the message actually appears in the new
mailbox. If you want to minimize these delays, you can
boost the priority of this task. The priority value can
vary from 1 through 9, with 9 being the highest priority.
Do not adjust this value unless you are sure that it is
causing a problem. By allocating a higher priority to
this task, you are taking processing time away from
other tasks.1 to 91.AUTO STARTOn DOS-based VP systems only:  If no database
password has been assigned, the VP system goes to
the main database menu on startup.  If you prefer to
have it go immediately to the LINE STATUS screen,
either assign a database password, or include this
option in the VM.CFG file.Go to database
main menu if no
database
password
assigned.BASIC CPTONESInclude this option in the VM.CFG file if you do not
want the VP system to use Dialogic Perfect Call call-
progress tone detection.  The system will instead use
an older method of detecting call-progress tones. This
option should only be invoked if advised by Technical
Support.Not
applicableUses Dialogic
PerfectCallCD SPEED This parameter controls the playback of messages
voiced through the telephone when the subscriber
presses 9 to fast-forward the message. The parameter
is entered as:
CD SPEED = N
where n is 1, 2, or 3.  CD SPEED=1:  The 9 key jumps
message playback ahead 5 seconds.  CD SPEED=2:
The 9 key toggles message playback from normal to
accelerated fast forward to normal.  CD SPEED=3:
The 9 key toggles message playback from normal to
accelerated fast forward to slow fast forward to normal.1 to 32 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0012-7Configuration FileEntryDescriptionMinimumValue toMaximumValueDefault SetupCHECK BOX ALIASThis parameter works in conjunction with a text file
ALIAS.TXT in the \VM subdirectory.  It allows users to
map an “alias” number to a mailbox.  If a caller
specifies the alias number (at the prompt to enter an
extension, for example) the call is sent to the mapped
mailbox and transferred according to the rules set up
in that mailbox.  The text file ALIAS.TXT in the \VM
subdirectory must be formatted as:
xxxx=yyyy
where xxxx is the alias number and yyyy is the mailbox
to which the alias number is mapped.CLEARDOWN DELAYWhen the VP system is placing outgoing calls (for
pager notification, message delivery, Outbound
Telemarketing, etc.), this is the time (n, in seconds)
after completing a call before another outgoing call is
attempted.  The parameter is entered as:
CLEARDOWN DELAY = N
Priority is always given to incoming calls.  If no lines
are available to place an outgoing call at the expiration
of this timer, the VP system automatically re-checks
for a free line every few seconds.1 to 106 seconds.COLOR.X.YOn DOS-based VP systems only:  You can re-define
which colors the VP system should use when
displaying screens, menus, etc.  The available colors
are:
              Black              0
Blue1
Green2
Cyan3
Red4
Magenta               5
Brown6
White7
These can be assigned to menus, panels (input
screens), help screens, and the LINE STATUS
screens as follows:
color.menu.fg = 0sets menu foreground to black
color.menu.bg = 1 sets menu background to blue
color.panel.fg = 7sets panel foreground to white
color.panel.bg = 4sets panel background to red
color.help.fg = 0 sets help foreground to black
color.help.bg = 2sets help background to green
color.label.fg = 7sets Line Status foreground to white
color.label.bg = 0sets Line Status background to
blackAs displayed. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0012-8Configuration FileEntryDescriptionMinimumValue toMaximumValueDefault SetupCP.xSome telephone system have the capability to replace
standard call-progress tones (ringback tone, busy
tone, dial tone, etc.) with DTMF tones.  This tends to
make integration with the VP system faster and more
reliable.  These parameters must be defined in the
VM.CFG file.  Note that not all telephone systems with
this capability have all the tones listed below.
CP.ANS
CP.BUSY
CP.DND
CP.NOANS
CP.INITRING
CP.INTERRING
CP.INVALID        
                             CP.DISCONNECT
CP.DIAL TONE
Before entering any of these parameters in the vm.cfg
file, see the appropriate Technical Bulletin for the
telephone system.
Additional Conditions: Use of the CP.x parameters
also requires entry of the HOST=IB parameter in the
VM.CFG file.Not enabled (the
VP system
expects standard
call-progress
tones).CUSTOMYou may use this parameter to customize the VP
system for a particular telephone system or special
application.  The parameter is entered as:
CUSTOM = N
where n is a number representing the particular
customized operating parameter.  These parameters
and their descriptions are described in the appropriate
sections of this Installation Guide and in the VP
system Technical Bulletins.  Do not use a CUSTOM
parameter unless you are instructed to do so by this
manual, a Technical Bulletin, or Technical Support
personnel.
Note:  You can enter up to 4 CUSTOM parameters on
the OTHER CUSTOMIZATIONS screen (VP systems)
or 8 on the CUSTOM FLAGS screen (NTVP systems).
Additional parameters, if required, can be entered in
the VM.CFG file.DATABASE LINEOn DOS-based VP systems only:  This parameter
indicates to the VP system which line is to be used
when the system records names, greetings, etc., from
the BOX INFORMATION screens and when recording
system prompts on DOS-based VP systems using the
prompt recording utility.  For example, if you want to
use line 2 as the one on which you make the
recordings, enter the following line in the VM.CFG file:
DATABASE LINE = 2
This parameter affects both dial-up connections and
direct connections using optional audio coupling
devices.Line 1. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0012-9Configuration FileEntryDescriptionMinimumValue toMaximumValueDefault SetupDATABASE TIMEOUTThe VP system customer database is password
protected to prevent access by unauthorized
personnel.  Once you log on to the system, the VP
system monitors keyboard activity.  If no entries are
made for n minutes, you are automatically logged out
of the system.  The range of the timer is 1 - 120
minutes.  You can adjust it by entering:
DATABASE TIMEOUT = N1 to 1205 minutes.DATE FORMATThis parameter can be used to alter the format of the
date in files and reports recorded on disk or sent to a
printer.  The parameters are M(onth), D(ay) and
Y(ear).  To print the date in the format Day-Month-
Year, the entry would be:
DATE FORMAT = DMY
Three options are available:
MDY, DMY or YMDMDY (U. S.
standard).DELETE AFTER FWDAfter listening to a message in the mailbox, one of the
options is to forward the message to another mailbox.
Using this parameter automatically deletes messages
from the mailbox after they have been manually
forwarded to another mailbox.
Note that this parameter does not affect the mailbox
feature AUTOMATICALLY FORWARD NEW
MESSAGES TO BOX X AFTER Y HOURS.
Messages that are forwarded with this feature are
always deleted from the original mailbox.The VP system
leaves a copy of
the original
message in the
mailbox.DELETE QUEUE
FREQUENCY
(Enter this as one line
of text in the VM.CFG
file.)On NT-based systems only:  This parameter specifies
the rate in seconds at which the VP system checks the
delete queue for entries to delete.  To indicate the
queue is to be checked every 5 seconds, make the
following entry in the VM.CFG file:
DELETE QUEUE FREQUENCY = 5
Note that by assigning higher values to this parameter,
you slow other call processing functions as the VP
system must monitor the delete queue more
frequently.1 to 2010DELETE QUEUE
BURST SIZE
(Enter this as one line
of text in the VM.CFG
file.) On NT-based systems only:  This parameter specifies
the number of deleted items the VP system is to purge
every time the delete queue is checked.  For example,
to purge 4 items, make the following entry in the
VM.CFG file:
DELETE QUEUE BURST SIZE = 4
Note that by assigning higher values to this parameter,
you slow other call processing functions.1 to 201DETECT PULSEThis parameter tells the VP system to listen for the
pulse “ticks” generated by a dial-pulse (rotary)
telephone.  Note that this is audio detection only, not
breaks in loop current, and it requires the use of
special Rhetorex or Dialogic voice boards developed
for this purpose.  See also PULSE SPEED in this
section.Dial pulse
detection not
enabled. 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0012-10Configuration FileEntryDescriptionMinimumValue toMaximumValueDefault SetupDIALFor the VP system’s dial-by-name directory feature to
function, the relationship between the digits on the
keypad and the letters of the alphabet must be
defined.  This parameter can re-define that relationship
if required by the application.  The North American
standard assigns a digit to all letters of the alphabet
except Q and Z, which the VP system defaults to the
digit 1.  The format of this parameter is xyyy where x is
the dial pad key (0 - 9, * and #) and yyy represents
one or more letters to be associated with that digit.
For example, to re-map the letters Q and Z to
correspond with the number zero, you would enter:
DIAL = 0QZNorth American
Standard keypad,
plus 1QZ.DIALTONE
FREQUENCY
(Enter this as one line
of text in the VM.CFG
file.)When included in the VM.CFG file, this option instructs
the VP system to listen for specific dialtone
frequency(ies) instead of only non-silence to determine
when a call has ended.  Enter as:
DIAL TONE FREQUENCY=xxx
or
DIAL TONE FREQUENCY=XXX,YYY
Where xxx is the frequency of the dialtone, and yyy
(optional) is the second frequency of the same
dialtone.The VP system
listens for non-
silence only.DIALTONE ONNote: This parameter is effective only if the DIALTONE
FREQUENCY parameter (see above) is being used.
Include this option in the VM.CFG file to define the
number of seconds of dialtone the VP system must
detect before it is recognized.  For example, to specify
2 seconds must be detected, enter:
DIAL TONE ON = 21 to 53DIRECTORY IDPWhen the caller is using the telephone keypad to spell
out the name of the person he/she is trying to reach,
the VP system keeps accepting digits until there is a
pause.  By default, the VP system assumes the caller
has finished dialing when there is a 2-second pause
between digits.  However, since the caller is trying to
find the letters on the keypad, he/she might dial more
slowly than normal, so you might want to allow more
time between digits.  For example, if you insert the
following line in the VM.CFG file:
DIRECTORY IDP = 4
The VP system keeps accepting digits until there is a
pause of 4 seconds.  Do not make this value too large,
or the caller notices a delay when he/she has finished
dialing.1 to 9Same as INTERDIGIT (see below). 
						

							INSTALLATION AND MAINTENANCE MANUAL 4/0012-11Configuration FileEntryDescriptionMinimumValue toMaximumValueDefault SetupDISABLE TUTORIALThis option disables the tutorial feature for all
mailboxes.The tutorial is
played for every
new mailbox each
time the mailbox
owner opens
his/her mailbox.
The mailbox
owner must
disable it by
pressing *.DTMF ONThis is the minimum duration of received DTMF tone
that the VP system considers as a valid digit.  Tones of
a shorter duration are ignored.  Some telephone
systems may generate a shorter duration tone (when
using ‘speed dial’).  It is best to re-configure the
telephone system to send longer duration tones.  If this
is not possible, this parameter may be used to reduce
the time the VP system considers as a valid DTMF
digit.
Enter the command line followed by the new digit time
in milliseconds that you want the VP system to
consider a valid tone.  For 30 milliseconds, the entry
would be:
DTMF ON = 30
Note:  Setting the DTMF ON time too low may cause
speech to be falsely detected as a DTMF tone.  This is
usually evidenced during recording of a message,
since the receipt of any DTMF tone during recording
causes the recording process to end.1 to 1000The VP system
ignores any DTMF
tones shorter than
50 milliseconds.DTMF SEND ONThis specifies the length of a DTMF tone when the VP
system is dialing out.1 to 1000100 ms.DTMF SEND OFFThis parameter specifies the pause between DTMF
tones when the VP system is dialing out.1 to 1000100 ms.EXPORT PATHThis parameter defines a directory where the VP
system stores the following types files:
1.  The directory file BOX.DIR used by VCM
2.  The message-count file MESSAGE.TXT containing
the number of messages for each box in the system
(for third-party applications)The \VM
subdirectory.EXTERNAL FAXThis parameter requires the installation of the FAX
option.  It is used to designate that the fax board(s) do
not share telephone lines with voice processing
boards, but have dedicated telephone lines.All fax boards
share lines with
voice board ports.