Canon printer PIXMA MG5622 User Manual

							Checking Information about the Network
Checking the IP Address or the MAC Address of the Machine
Checking the IP Address or the MAC Address of the Computer
Checking If the Computer and the Machine, or Computer and the Access Point Can Communicate
Checking the Network Setting InformationChecking the IP Address or the MAC Address of the Machine
To check the IP address or the MAC address of the machine, display the network setting information
using the operation panel of the machine or print out the network setting information of the machine.
LAN settings
Printing Out Network Setting Information
To display the network setting information using IJ Network Tool, select  Network Information on the
View  menu.
Canon IJ Network Tool Screen
Checking the IP Address or the MAC Address of the Computer
To check the IP address or MAC address assigned to the computer, follow the procedure below.
1.
Select  Command Prompt  as shown below.
•
In Windows 8.1 or Windows 8, select  Command Prompt from the Start screen. If  Command
Prompt  is not displayed on the  Start screen, select the  Search charm, then search for
" Command Prompt ".
•
In Windows 7, Windows Vista, or Windows XP, click  Start > All Programs  > Accessories  >
Command Prompt .
2.
Enter "ipconfig/all" and press the  Enter key.
The IP addresses and the MAC addresses of the network devices installed on your computer are
displayed. When the network device is not connected to the network, the IP address is not displayed.
Checking If the Computer and the Machine, or Computer and the Access Point Can Communicate
To check that communication is available, perform the ping test.
1.
Select  Command Prompt  as shown below.
•
In Windows 8.1 or Windows 8, select  Command Prompt from the Start screen. If  Command
Prompt  is not displayed on the  Start screen, select the  Search charm, then search for
" Command Prompt ".
•
In Windows 7, Windows Vista, or Windows XP, click  Start > All Programs  > Accessories  >
Command Prompt .
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							2.Type the ping command and the IP address of the target machine or the target access
point, and then press the  Enter key.
ping XXX.XXX.XXX.XXX "XXX.XXX.XXX.XXX" is the IP address of the target device. If the communication is available, a message such as the following is displayed.
Reply from XXX.XXX.XXX.XXX: bytes=32 time=10ms TTL=255
When  Request timed out  is displayed, the communication is not available.
Checking the Network Setting Information To check the network setting information of the machine, display the network setting information using theoperation panel of the machine or print out the network setting information of the machine.
LAN settings
Printing Out Network Setting Information
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							Packets Are Sent SteadilyWhile IJ Network Scanner Selector EX is enabled, it periodically transmits packets to check whether it can
communicate with the machine over the network. When using the computer in a network environment other
than the one used to set up the machine, disable IJ Network Scanner Selector EX.
To disable IJ Network Scanner Selector EX, right-click the 
 icon on the notification area on the
desktop, then select  Disable Canon IJ Network Scanner Selector EX .
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							How to Restore the Machine's Network Settings to Factory Default
Important
•
Note that initialization erases all network settings on the machine, and printing or scanning operationfrom a computer over network may become impossible. To use the machine over network, perform
setup with the Setup CD-ROM or perform it according to the instructions on our website.
Initialize the network setting using the operation panel of the machine.
Reset setting
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							Problems with Printing
Printing Does Not Start
Paper Jams
Paper Does Not Feed Properly/"No Paper" Error Occurs
Cannot Print Properly with Automatic Duplex Printing
Copying/Printing Stops Before It Is Completed
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							Printing Does Not Start
Check1 Make sure that the power plug is securely plugged in, then press the  ON button
to turn the machine on.
While the  POWER lamp is flashing, the machine is initializing. Wait until the  POWER lamp stops flashing and
remains lit.
Note
•
When printing large data such as a photo or graphics, it may take longer to start printing. While the
POWER  lamp is flashing, the computer is processing data and sending it to the machine. Wait until printing
starts.
Check2  Make sure that the machine is connected to your computer properly.
When the machine is connected to your computer with a USB cable, make sure that the USB cable is securely plugged in to the machine and the computer, then check the followings:
•
If you are using a relay device such as a USB hub, disconnect it, connect the machine directly to the
computer, and try printing again. If printing starts normally, there is a problem with the relay device. Consult
the reseller of the relay device for details.
•
There could also be a problem with the USB cable. Replace the USB cable and try printing again.
When you use the machine over LAN, make sure that the machine is set up to be used over network correctly.
Check3  Is the access point mode enabled?
When you print using a mode other than the access point mode, disable the access point mode in advance.
Check4  Make sure that the paper output tray is open.
Check5 Are the paper settings identical with those registered to the cassette?
When the paper settings are not identical with those registered to the cassette, an error message is displayed. Resolve the error according to the instructions on the LCD.
Paper Setting for Printing
Note
•
You can disable the message which prevents misprinting.
•
To change the setting using the operation panel:
Cassette settings
•
To change the setting using the printer driver:
Changing the Printer Operation Mode
Check6  If you are printing from the computer and there are any unnecessary print jobs,
delete them.
Deleting the Undesired Print Job
Check7  Make sure that your machine's name is selected in the Print dialog box.
The machine will not print properly if you are using a printer driver for a different printer.
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							Make sure that "Canon XXX series Printer" (where "XXX" is your machine's name) is selected in the Print dialogbox.
Note
•
To make the machine the one selected by default, select  Set as Default Printer.
Check8
 Configure the printer port appropriately.
Make sure that the printer port is configured appropriately.
1.
Log on as a user account with administrator privilege.
2.
Select items as shown below.
•
In Windows 8.1 or Windows 8, select  Control Panel from the Settings charm on  Desktop > Hardware
and Sound  > Devices and Printers .
•
In Windows 7, select Devices and Printers  from the Start menu.
•
In Windows Vista, select the  Start menu >  Control Panel  > Hardware and Sound  > Printers .
•
In Windows XP, select the  Start menu >  Control Panel  > Printers and Other Hardware  > Printers
and Faxes .
3.
Open the properties of the printer driver for the machine.
•
In Windows 8.1, Windows 8, or Windows 7, right-click the "Canon XXX series Printer" icon (where
"XXX" is your machine's name), then select  Printer properties.
•
In Windows Vista or Windows XP, right-click the "Canon XXX series Printer" icon (where "XXX" is your
machine's name), then select  Properties.
4.
Click the Ports tab to confirm the port settings.
Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX series Printer" appearing in the  Printer  column is selected for  Print to the following port(s) .
Note
•
When the machine is used over LAN, the port name of the machine is displayed as
"CNBJNP_xxxxxxxxxx". "xxxxxxxxxx" is the character string generated from the MAC address or a
character string specified by the user when setting up the machine.
•
If the setting is incorrect:
Reinstall the MP Drivers with the Setup CD-ROM or install them from our website.
•
Printing does not start even though the machine is connected to the computer using a USB cable and
the port named "USBnnn" is selected:
In Windows 8.1 or Windows 8, select  My Printer on the Start screen to start  My Printer. If My Printer
is not displayed on the  Start screen, select the  Search charm, then search for " My Printer".
Set the correct printer port on  Diagnose and Repair Printer . Follow the on-screen instructions to set
the correct printer port, then select your machine's name.
In Windows 7, Windows Vista, or Windows XP, click  Start and select  All programs , Canon Utilities ,
Canon My Printer , Canon My Printer , then select Diagnose and Repair Printer . Follow the on-
screen instructions to set the correct printer port, then select your machine's name.
If the problem is not resolved, reinstall the MP Drivers with the Setup CD-ROM or install them from our
website.
•
Printing does not start even though the port named "CNBJNP_xxxxxxxxxx" is selected when the machine is used over LAN:
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							Launch IJ Network Tool, and select "CNBJNP_xxxxxxxxxx" as you confirmed in step 4, then associate
the port with the printer using  Associate Port in the Settings  menu.
If the problem is not resolved, reinstall the MP Drivers with the Setup CD-ROM or install them from our
website.
Check9  Is the size of the print data extremely large?
Click  Print Options  on the Page Setup  sheet on the printer driver. Then, set  Prevention of Print Data Loss in
the displayed dialog to  On.
* When  On is selected for  Prevention of Print Data Loss , print quality may be reduced.
Check10
 Restart your computer if you are printing from the computer.
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							Paper JamsWhen paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action
described in the message.•
When a Support Code and a message are displayed on the computer screen:
•
When a Support Code and a message are displayed on the LCD:
For details on how to remove the jammed paper, refer to Support Code List (When Paper Is Jammed) .
Note
•
You can confirm the actions against errors with Support Codes on your computer or on the LCD by
searching a Support Code.
Click Here to Search
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							Paper Does Not Feed Properly/"No Paper" Error Occurs
Check1 Make sure that paper is loaded.
Loading Paper
Check2
 Make sure of the following when you load paper.
•
When loading two or more sheets of paper, flip through the paper before loading.
•
When loading two or more sheets of paper, align the edges of the sheets before loading.
•
When loading two or more sheets of paper, make sure that the paper stack does not exceed the paper load
limit.
However, proper feeding of paper may not be possible at this maximum capacity depending on the type of
paper or environmental conditions (either very high or low temperature and humidity). In such cases, reduce
the sheets of paper you load at a time to less than half of the paper load limit.
•
Always load the paper in portrait orientation, regardless of the printing orientation.
•
When you load the paper, load the paper with the print side facing DOWN and slide the paper guides to align with the both sides of the paper.
Loading Paper
•
When you load the paper, insert the paper stack until the leading edge touches the far end of the cassette.
Check3  Check to see if the paper you are printing on is not too thick or curled.
Media Types You Cannot Use
Check4  Make sure of the following when you load Hagakis or envelopes.
•
If a Hagaki is curled, it may not feed properly even though the paper stack does not exceed the paper load
limit.
Load Hagakis with a zip code column toward the far end of the cassette.
•
When printing on envelopes, refer to Loading Paper , and prepare the envelopes before printing.
Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed in
landscape orientation, they will not feed properly.
Check5  Is the cassette set properly?
Push the cassette so that the 
 mark on the cassette aligns with the  mark on the machine.
Check6  Confirm that the media type and the paper size settings correspond with the
loaded paper.
Check7  If multiple sheets of plain paper is fed from the machine, select the setting for
preventing double-feed of plain paper.
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