Canon printer PIXMA MG5622 User Manual

							Support Code ListThe support code appears on the LCD and the computer screen when an error occurs.
"Support Code" means the error number and appears with an error message.
When an error occurs, check the support code displayed on the LCD or the computer screen and take the
appropriate action.
Support Code Appears on the LCD and the Computer Screen•
1000 to 1ZZZ
100312001250130013031304131014011403140514101411141214131414160016601680168116841688168917001701171217131714171518711890•
2000 to 2ZZZ
21102120270029002901 •
4000 to 4ZZZ
41004103    •
5000 to 5ZZZ
501150125100520054005B005B015B125B135B145B15 •
6000 to 6ZZZ
600065006502680068016900690169026910691169306931693269336936693769386940694169426943694469456946•
A000 to ZZZZ
B202B203B204C000  
About the support code for paper jam, you can also refer to Support Code List (When Paper Is Jammed) .
821 
						

							Support Code List (When Paper Is Jammed)If the paper is jammed, remove it following the procedure appropriate for each case.•
If you can see the jammed paper at the paper output slot:
1300
•
If you cannot see the jammed paper at the paper output slot:
1303
•
If the paper is jammed when automatic duplex printing:
1304
•
If the paper tears and you cannot remove it from the paper output slot or from the transport unit:
Paper Is Jammed inside the Machine
•
Cases other than above:
In Other Cases
822 
						

							1300Cause
Paper is jammed in the paper output slot.
Action
If you can see the jammed paper at the paper output slot, remove the paper following the procedure below.
Note
•
If you need to turn off the machine to remove jammed paper during printing, press the  Stop button to
cancel print jobs before turning off the machine.
1.
Pull the paper out slowly.
Hold the paper with your hands, then pull the paper out slowly not to tear it.
Note
•
If you cannot pull the paper out, turn the machine off and turn it back on. The paper may be ejected automatically.
•
If you cannot pull the paper out from the paper output slot, try to pull the paper out from the
transport unit.
1303
•
If the paper tears and you cannot remove the jammed paper from the paper output slot, remove
the paper from inside the machine.
Paper Is Jammed inside the Machine
2.
Reload the paper, and press the machine's  OK button.
If you turned off the machine in step 1, all print jobs in the queue are canceled. Reprint if necessary.
Note
•
When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly.
•
We recommend you use paper other than A5 sized one to print documents with photos or
graphics; otherwise, the printout may curl and cause paper exit jams.
823 
						

							If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continuesafter removing the paper, contact the service center.
824 
						

							1303Cause
Paper is jammed inside the machine at the transport unit.
Action
If you cannot see the paper at the paper output slot, remove the paper from the transport unit. Remove the paper following the procedure below.
Note
•
If you need to turn off the machine to remove jammed paper during printing, press the  Stop button to
cancel print jobs before turning off the machine.
1.
Turn the machine off, then unplug the power cord.
2.
Stand the machine with the right side facing down.
Important
•
When you stand the machine, confirm that the document cover is closed.
•
Stand the machine on a wide and flat surface such as a desk.
•
When you stand the machine, hold it securely and be careful not to hit it on a hard object.
3.
Push the open lever to open the transport unit.
When you open the transport unit, support the machine with your hand so that it does not fall down.
4.
Pull out the jammed paper slowly.
When you pull the jammed paper, support the machine with your hand so that it does not fall down.
825 
						

							Note
•
If the paper is rolled up and it is difficult to remove, grasp the edges of the paper, then removethe jammed paper.
•
If you cannot remove the jammed paper from the transport unit, close the transport unit, take
back the machine in original position, then remove the paper from inside the machine.
Paper Is Jammed inside the Machine
5.
Close the transport unit.
Note
•
After you close the transport unit, take back the machine in original position at once.
6.
Plug the machine back in and turn the machine back on.
All print jobs in the queue are canceled. Reprint if necessary.
If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues
after removing the paper, contact the service center.
826 
						

							1304Cause
Paper is jammed when performing automatic duplex printing.
Action
If the paper is jammed when performing automatic duplex printing, remove the paper following the procedure below.
Note
•
If you need to turn off the machine to remove jammed paper during printing, press the  Stop button to
cancel print jobs before turning off the machine.
1.
Pull the paper out slowly from the paper output slot.
Hold the paper with your hands, then pull the paper out slowly not to tear it.
2.
Reload the paper, and press the machine's  OK button.
If you were not able to remove the paper out in step 1:
Follow the procedure below to remove the paper from the transport unit.
3.
Turn the machine off, then unplug the power cord.
4.
Stand the machine with the right side facing down.
Important
•
When you stand the machine, confirm that the document cover is closed.
•
Stand the machine on a wide and flat surface such as a desk.
•
When you stand the machine, hold it securely and be careful not to hit it on a hard object.
5.
Push the open lever to open the transport unit.
When you open the transport unit, support the machine with your hand so that it does not fall down.
827 
						

							6.
Pull out the jammed paper slowly.
When you pull the jammed paper, support the machine with your hand so that it does not fall down.
Note
•
If the paper is rolled up and it is difficult to remove, grasp the edges of the paper, then remove the jammed paper.
•
If you cannot remove the jammed paper from the transport unit, close the transport unit, take
back the machine in original position, then remove the paper from inside the machine.
Paper Is Jammed inside the Machine
7.
Close the transport unit.
Note
•
After you close the transport unit, take back the machine in original position at once.
828 
						

							8.Plug the machine back in and turn the machine back on.
All print jobs in the queue are canceled. Reprint if necessary.
If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues
after removing the paper, contact the service center.
829 
						

							Paper Is Jammed inside the MachineIf the jammed paper tears and you cannot remove the paper either from the paper output slot or from thetransport unit, or if the jammed paper remains inside the machine, remove the paper following the procedure
below.
Note
•
If you need to turn off the machine to remove jammed paper during printing, press the  Stop button to
cancel print jobs before turning off the machine.
1.
Turn off the machine, and unplug the power cord of the machine from the power supply.
2.
Lift up and open the operation panel until it stops.
Important
•
Do not touch the clear film (A) or the white belt (B).
If the paper or your hands touch these parts and blot or scratch them, the machine can be
damaged.
3.
Make sure that the jammed paper is not under the print head holder.
If the jammed paper is under the print head holder, move the print head holder to the right edge or the
left edge whichever is easier to remove the paper.
When you move the print head holder, hold the top of the print head holder and slide it slowly to the right
edge or the left edge.
830