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Canon printer PIXMA MG5622 User Manual

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    							LCD Cannot Be Seen At All•
    If the POWER lamp is off:
    The machine is not powered on. Connect the power cord and press the  ON button.
    •
    If the POWER lamp is lit:
    The LCD may be in the screen-saver mode. Press one of the buttons on the operation panel.
    801 
    						
    							An Unintended Language Is Displayed on the LCDSelect the language you want to be displayed according to the following procedure.1.
    Press the  HOME button and wait for about 5 seconds.
    2.
    Select  Setup  on the  HOME screen.
    LCD and Operation Panel
    3.
    Select  Device settings , then press the OK button.
    4.
    Press the  button 4 times, then press the  OK button.
    5.
    Use the  button to select the language for the LCD, then press the  OK button.
    802 
    						
    							Print Head Holder Does Not Move to the Position for Replacing
    Check1 Is the POWER  lamp off?
    Check if the  POWER lamp is lit.
    The print head holder will not move unless the power is on. If the  POWER lamp is off, close the operation panel
    and turn the machine on.
    While the  POWER lamp is flashing, the machine is initializing. Wait until the  POWER lamp stops flashing and
    remains lit, and then open the operation panel again.
    Check2  Is an error message displayed on the LCD?
    Close the operation panel, follow the Support Code (error number) displayed in the error message to resolve the
    error, and then reopen it. For details on how to resolve the error, refer to 
    Support Code List .
    Check3
     Has the operation panel been left open for 10 minutes or longer?
    If the operation panel is left open for more than 10 minutes, the print head holder moves to the position to protect
    it to prevent the print head from drying out. Close and reopen the operation panel to return the print head holder
    to the position for replacing.
    Check4  Has the machine been printing continuously for a long period?
    Close the operation panel, wait a while, then reopen it.
    If the machine has been printing continuously for a long time, the print head holder may not move to the position
    for replacing since the print head may overheat.
    Note
    •
    Opening the operation panel while printing moves the print head holder to the position to protect it.
    Close the operation panel, and reopen it after printing finishes.
    803 
    						
    							Printer Status Monitor Is Not Displayed
    Check Is the printer status monitor enabled?
    Make sure that  Enable Status Monitor  is selected on the Option menu of the printer status monitor.
    1.
    Open the printer driver setup window.
    How to Open the Printer Driver Setup Window
    2.
    On the  Maintenance  sheet, click View Printer Status .
    3.
    Select Enable Status Monitor  on the Option menu if it is not selected.
    804 
    						
    							Problems with Installation/Downloading
    Cannot Install the MP Drivers
    Easy-WebPrint EX Does Not Start Up or Easy-WebPrint EX Menu Does Not
    Appear
    How to Update MP Drivers in Network Environment
    Uninstalling IJ Network Tool
    805 
    						
    							Cannot Install the MP Drivers•
    If the installation does not start even after the Setup CD-ROM is inserted into your computer'sdisc drive:
    Start the installation following the procedure below.
    1.
    Select items as shown below.
    ◦
    In Windows 8.1 or Windows 8, select the  Explorer icon in Taskbar  on Desktop , then select
    Computer  from the list on the left.
    ◦
    In Windows 7 or Windows Vista, click  Start then  Computer .
    ◦
    In Windows Vista, click  Start then  Computer .
    ◦
    In Windows XP, click  Start then  My Computer .
    2.
    Double-click the  CD-ROM  icon on the displayed window.
    If the contents of the CD-ROM are displayed, double-click  MSETUP4.EXE.
    If you cannot install the MP Drivers with the Setup CD-ROM, install them from our website.
    Note
    •
    If the CD-ROM icon is not displayed, try the following:
    •
    Remove the CD-ROM from your computer, then insert it again.
    •
    Restart your computer.
    If the icon is not yet displayed, try different discs and see if they are displayed. If other discs are displayed, there is a problem with the Setup CD-ROM. In this case, contact the service center.
    •
    If you are unable to proceed beyond the Printer Connection screen:
    806 
    						
    							Note•
    The printer is not detected. Check the connection. may be displayed depending on the
    computer you use.
    Check1  Make sure that the USB cable is securely plugged in to the machine and the
    computer.
    Check2  Follow the procedure below to connect the machine and the computer
    again.
    1.
    Turn the machine off.
    2.
    Unplug the USB cable from the machine and the computer, then connect it again.
    3.
    Turn the machine on.
    Check3  If you cannot resolve the problem, follow the procedure below to reinstall the
    MP Drivers.
    1.
    Click  Cancel .
    2.
    Click Start Over  on the Installation Failure  screen.
    3.
    Click Exit on the "PIXMA XXX" screen (where "XXX" is your machine's name), then remove the CD-
    ROM.
    4.
    Turn the machine off.
    5.
    Restart the computer.
    6.
    Make sure that you have no application software running.
    7.
    Insert the CD-ROM again, then install the MP Drivers.
    •
    In other cases:
    Reinstall the MP Drivers.
    If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart your computer, and then
    reinstall the MP Drivers.
    Deleting the Unnecessary MP Drivers
    If you reinstall the MP Drivers, install the MP Drivers with the Setup CD-ROM or install them from our
    website.
    Note
    •
    If the installer was forced to be terminated due to a Windows error, the system may be in an unstable condition and you may not be able to install the drivers. Restart your computer before
    reinstalling.
    807 
    						
    							Easy-WebPrint EX Does Not Start Up or Easy-WebPrint EX Menu
    Does Not Appear
    If Easy-WebPrint EX does not start up or its menu does not appear on Internet Explorer, confirm the
    following.
    Check1  Is Canon Easy-WebPrint EX  displayed on the Toolbars menu in the Internet
    Explorer's  View menu?
    If  Canon Easy-WebPrint EX  is not displayed, Easy-WebPrint EX is not installed on your computer. Install the
    latest Easy-WebPrint EX onto your computer from our website.
    Note
    •
    If Easy-WebPrint EX is not installed on your computer, a message asking you to install it may be displayed
    on the notification area on the desktop. Click the message, then follow the instructions on the computer screen to install Easy-WebPrint EX.
    •
    While the installation or download Easy-WebPrint EX is in progress, it is necessary to access the Internet.
    Check2  Is Canon Easy-WebPrint EX  selected on the Toolbars menu in the Internet
    Explorer's  View menu?
    If  Canon Easy-WebPrint EX  is not selected, Easy-WebPrint EX is disabled. Select  Canon Easy-WebPrint EX
    to enable it.
    808 
    						
    							How to Update MP Drivers in Network EnvironmentDownload the latest MP Drivers in advance.
    To obtain the latest MP Drivers, access our web site through the Internet and download the latest MP
    Drivers for your model.
    After uninstalling the MP Drivers, install the latest MP Drivers according to the regular procedure. When the
    connection method selection screen is displayed, select  Use the printer with wireless LAN connection.
    The machine will be detected automatically in the network.
    After making sure that the machine is detected, install the MP Drivers following the on-screen instructions.
    Note
    •
    You can use the machine over a LAN without performing setup again.
    809 
    						
    							Uninstalling IJ Network ToolFollow the procedure below to uninstall IJ Network Tool from your computer.
    Important
    •
    Even if IJ Network Tool is uninstalled, you can print over network or scan from the computer. However,
    you cannot change the network settings over network.
    •
    Log into a user account with administrator privilege.
    1.
    Perform the procedure to uninstall IJ Network Tool.
    •
    In Windows 8.1 or Windows 8:
    1.
    Select  Control Panel  from the Settings charm on  Desktop > Programs  > Programs and
    Features .
    2.
    Select Canon IJ Network Tool  from the program list, then click  Uninstall.
    If the  User Account Control  screen appears, click Continue.
    •
    In Windows 7 or Windows Vista:
    1.
    Click Start > Control Panel  > Programs  > Programs and Features .
    2.
    Select Canon IJ Network Tool  from the program list, then click  Uninstall.
    If the  User Account Control  screen appears, click Continue.
    •
    In Windows XP:
    1.
    Click Start > Control Panel  > Add or Remove Programs .
    2.
    Select Canon IJ Network Tool  from the program list, then click  Remove.
    2.
    Click Yes when the confirmation message appears.
    When the message prompting you to restart your computer is displayed, click  OK to restart your
    computer.
    810 
    						
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