Canon printer PIXMA MG5622 User Manual

							If multiple sheets of plain paper is fed from the machine, select the setting for preventing double-feed of plain
paper using the operation panel or your computer.
* After printing is finished, disable the setting for preventing double-feed of plain paper; otherwise, the setting is
applied from the next time.•
To set by using the operation panel
Press the  HOME button, select  Setup, Device settings , and Print settings  in this order, and then set
Prevent paper double-feed  to ON .
Changing the Machine Settings on the LCD
•
To set by using your computer
Open the printer driver setup window, and in  Custom Settings in the Maintenance  sheet, select the
Prevent paper double-feed  check box, and then click OK.
To open the printer driver setup window, see 
How to Open the Printer Driver Setup Window .
Note
•
Printing speed will be reduced if Prevent paper double-feed function is enabled.
Check8
 Clean the paper feed roller.
Cleaning the Paper Feed Roller
Note
•
Cleaning the paper feed roller will wear the roller, so perform this procedure only when necessary.
If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center.
751 
						

							Cannot Print Properly with Automatic Duplex Printing
Check1 Is the setting for automatic duplex printing selected?
Make sure that the  Duplex Printing and Automatic  check boxes are selected on the  Page Setup sheet in the
printer driver setup window.
Duplex Printing
Check2  Make sure that the actual size of the paper is suitable for automatic duplex
printing.
The sizes of media suitable for automatic duplex printing are A4 and Letter.
Load paper of suitable size, then press the  OK button on the machine.
Check3
 Make sure that the paper size setting is correct.
Make sure that the paper size setting matches the actual size of the paper with a size suitable for automatic
duplex printing.
First, check the paper size setting in the application software you are printing from. Then, check the  Page Size setting on the  Page Setup sheet in the printer driver setup window.
Note
•
Duplex printing may not be available depending on the version of the application software.
Check4
 Make sure that the media type setting is correct.
Make sure that the media type setting matches the actual size of the paper with a size suitable for automatic duplex printing.
Make sure that the type of loaded paper is suitable for automatic duplex printing on the  Main sheet in the printer
driver setup window.
Note
•
To switch to manual duplex printing, follow the procedure below.
Open the printer driver setup window, clear the  Automatic check box on the  Page Setup sheet, and
reprint.
When performing manual duplex printing, note the following.
•
If you are printing three or more pages of a document with manual duplex printing, one side of all
sheets of paper will be printed first. Turn over the paper and reload the paper in the machine, and
then the reverse side of all sheets of paper will be printed. Be careful not to change the order of
paper in the stack.
•
The procedure for reversing the paper varies depending on the staple side and printing orientation. Follow the on-screen instructions.
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							Copying/Printing Stops Before It Is Completed
Check1 Is the paper loaded?
Make sure that paper is loaded.
If the machine has run out of paper, load paper.
Check2  Do the printing documents have lots of photographs or illustrations?
As printing large data such as photos or graphics takes time for the machine and the computer to process, the machine may appear to have stopped operating.
In addition, when printing data that uses a large amount of ink continuously on plain paper, the machine maypause temporarily. In either case, wait until the process is complete.
Note
•
If you are printing a document with a large printing area or printing multiple copies of a document, printing may pause to allow the ink to dry.
Check3  Has the machine been printing continuously for a long period?
If the machine has been printing continuously for a long time, the print head or other parts around it may overheat. The machine may stop printing at a line break for a period of time and then resume printing.
In this case, wait for a while without operation. If the printing still does not resume, interrupt your print session at
a convenient time and turn the machine off for at least 15 minutes.
Caution
•
The print head and the surrounding area can become extremely hot inside the machine. Never touch the print head or nearby components.
753 
						

							Problems with Printing Quality
Print Results Not Satisfactory
Ink Is Not Ejected
754 
						

							Print Results Not SatisfactoryIf the print result is not satisfactory due to white streaks, misaligned lines, or uneven colors, confirm the
paper and print quality settings first.
Check1  Do the page size and media type settings match the size and type of the loaded
paper?
When these settings are incorrect, you cannot obtain a proper print result. If you are printing a photograph or an illustration, incorrect paper type settings may reduce the quality of the
printout color.
Also, if you print with an incorrect paper type setting, the printed surface may be scratched.
In borderless printing, uneven coloring may occur depending on the combination of the paper type setting and
the loaded paper.
The method of confirming the paper and print quality settings differs depending on what you do with your
machine.
To copy by operating the machineConfirm by using the operation panel on the machine.
Setting Items for Copying
To copy photo by operating the machineConfirm by using the operation panel on the machine.
Copying Photos
To print from a PictBridge (Wireless LAN)
compliant deviceConfirm by using your PictBridge (Wireless LAN) compliant device.
About PictBridge (Wireless LAN) Print Settings
Confirm by using the operation panel on the machine.
PictBridge print settings
To print from a computerConfirm by using the printer driver.
Printing with Easy Setup
Check2  Make sure that the appropriate print quality is selected referring to the table in
Check 1.
Select a print quality option suitable for the paper and image for printing. If you notice blurs or uneven colors,
increase the print quality setting and try printing again.
Note
•
When printing from a PictBridge (Wireless LAN) compliant device, set the print quality setting by using the
operation panel on the machine.
You cannot make this setting from a PictBridge (Wireless LAN) compliant device.
Check3  If the problem is not resolved, there may be other causes.
See also the sections below:
Cannot Print to End of Job
Part of the Page Is Not Printed
No Printing Results/Printing Is Blurred/Colors Are Wrong/White Streaks
Lines Are Misaligned
755 
						

							Line Does Not Print or Prints Partially
Image Does Not Print or Prints Partially
Printed Paper Curls or Has Ink Blots
Paper Is Smudged/Printed Surface Is Scratched
Back of the Paper Is Smudged
Vertical Lines Are Printed on the Sides of the Printout
Colors Are Uneven or Streaked
756 
						

							Cannot Print to End of Job
Check1 Select the setting not to compress the printing data.
If you select the setting not to compress the printing data with an application software you are using, the printing result may be improved.
Click  Print Options  on the Page Setup  sheet on the printer driver. Select the  Do not allow application
software to compress print data  check box, then click OK.
* Deselect the check box after printing is complete.
Check2  Is the size of the print data extremely large?
Click  Print Options  on the Page Setup  sheet on the printer driver. Then, set  Prevention of Print Data Loss in
the displayed dialog to  On.
* When  On is selected for  Prevention of Print Data Loss , print quality may be reduced.
Check3
 Is the space of your computer's hard disk sufficient?
Delete unnecessary files to free disk space.
757 
						

							Part of the Page Is Not Printed
Check When performing automatic duplex printing, the reason below is possible.
When performing automatic duplex printing, the printable area at the top of the page will be 0.08 inches / 2 mm
narrower than the usual.
For this reason, the bottom of the page may not be printed. To prevent this, select the setting to reduce printing
from the printer driver.
Important
•
Reduced printing may affect the layout depending on your document.
Apply the print setting specified with the application software if the software has a enlarge/reduce printing function.
1.
Open the printer driver setup window.
How to Open the Printer Driver Setup Window
2.
Check the  Duplex Printing  check box in the  Page Setup sheet.
3.
Click Print Area Setup , then select Use reduced printing .
758 
						

							No Printing Results/Printing Is Blurred/Colors Are Wrong/White
Streaks
 No Printing Results
 Printing Is Blurred
 Colors Are Wrong
 White Streaks
759 
						

							Check1 Did you confirm the paper and print quality settings?
Print Results Not Satisfactory
Check2 Check the status of ink tanks. Replace the ink tank if the ink has run out.
Replacing an Ink Tank
Check3
 Is the orange tape or protective film remaining?
Make sure that all of the protective film is peeled off and the Y-shape air hole is exposed, as illustrated in (A).
If the orange tape is left as in (B), pull the orange tape and remove it.
Check4  Print the Nozzle Check Pattern and perform any necessary maintenance
operations such as Print Head Cleaning.
Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head nozzles.Refer to 
When Printing Becomes Faint or Colors Are Incorrect  for the Nozzle Check Pattern printing, Print Head
Cleaning, and Print Head Deep Cleaning.
•
If the Nozzle Check Pattern is not printed correctly:
Check to see if a particular color's ink tank is not empty.
If the Nozzle Check Pattern is not printed correctly though ink is sufficient, perform the Print Head Cleaning and try printing the Nozzle Check Pattern again.
•
If the problem is not resolved after performing the Print Head Cleaning twice:
Perform the Print Head Deep Cleaning.
If the problem is not resolved after performing the Print Head Deep Cleaning, turn off the machine and
perform another Print Head Deep Cleaning after 24 hours.
•
If the problem is not resolved after performing the Print Head Deep Cleaning twice:
If Print Head Deep Cleaning does not resolve the problem, the print head may be damaged. Contact the
service center.
Check5  When using paper with one printable surface, make sure that the paper is
loaded with the printable side facing down.
Printing on the wrong side of such paper may cause unclear prints or prints with reduced quality. Load paper with the printable side facing down.
Refer to the instruction manual supplied with the paper for detailed information on the printable side.
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