Oce PlotWave 300 User Manual

							Chapter 7
Solve problems
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							How to solve problems with jobs
1.If there is a problem with a job, the color of the green 'Jobs - Queue' bar in the Océ Ex-
press WebTools turns red.
The System Monitor section of the Océ Express WebTools displays the message: 'User
intervention required'.
The job that has the problem remains in the queue as an active job, displayed in bold
fonts.
2.On the user panel detailed information about the problem is displayed. You can use this
information to help you to solve the problem.
Note:
If a media jam occurs often you can perform the following checks.
■Is the media loaded correctly?
■Did you use the correct media? (see ‘Preferred Océ media types and sizes’ on page 316
■Did you remove all the pieces of media from the paper path?
Note:
If an error occurs that you cannot solve, please remember the error code displayed on
the user panel and contact the Océ Helpdesk for assistance.
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How to solve problems with jobs
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							Clear an original jam on the scanner
Introduction
When an original jam occurs on the scanner, the message 'Scanner original jam' appears
on the user panel. You must remove the original from the scanner.
If an original jam occurs often:
■Check if you use the correct type of original.
■Check if you must use a carrier sheet.
■Check if the original is damaged before you insert it.
How to remove a jammed original
1.Use both hands to push up the left and right scanner open levers (5) to fully open the
scanner top cover (4).
A locking mechanism prevents the scanner top cover from closing.
2.Remove the original.
Pull the original from the scanner or from the originals exit at the front.
3.Press the scanner top cover down gently with both hands to close it.
Note:
Check that the left and right scanner open levers are locked into position.
4.Make the original smooth and feed the original.
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							Clear a media jam in the fuser section
Attention:
During normal use the fuser must be closed. Only open it to remove the media after a
media jam.
1.Wait a few moments to let the fuser cool down.
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Clear a media jam in the fuser section
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							2.Press the green knob on the media jam clearance handle to open the upper back cover.
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							3.Remove any jammed printing material from the fuser section.
4.Press the green knob on the media jam clearance handle and close the upper back cover.
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							Clear a media jam in the media bypass section
1.Open the lower front cover.
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							2.Lower the media bypass by pressing the handles on the left and the right.
3.Remove any jammed media.
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							Note:
If the material cannot be removed easily, you must open the upper back cover with the
media jam clearance handle to access to the jammed material. (see ‘Clear a media jam in
the fuser section’ on page 274).
4.Pull up the media bypass.
5.Close the lower front cover.
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							Clear a media jam in the roll feed section
1.Pull firmly to open the media drawer.
2.Remove any jammed printing material from the paper path and, if necessary, pull back
the media and rewind it.
3.Reload the media roll if necessary and press the clean cut button to trim a strip of the
media roll. (see ‘Load a media roll (position 1)’ on page 250)
4.Close the media drawer.
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