Mitel SX 200 DIGITAL Pabx General Descriptions Manual
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System Features The basic recall feature works on the principle that each device has a recall point to refer to in the system. At various times this recall point is set up or altered to affect where the recall, if it occurs, is to go. The feature primarily applies to external calls. Setting Up the Recall Point When a console answers a call, regardless of where the call came from, that caller’s recall point is always set to be that console. The call recalls back to the console (at the Recall call position) unless some other recall feature has been added. Performing an unsupervised transfer of a call to another party in the system does not change the recall point of the transferred party. For a super- vised transfer, the recall point of the.transferred party (if it is an internal party) is cleared, which prevents any recall back to the console. If the console is transferring a non-serial trunk to a Subattendant extension, the recall point is set to be the Subattendant. Extensions only affect the recall point of trunk calls when the trunk is an- swered (this includes answering calls via features such as Auto-Answer, di- rected pickup or TAFAS). The recall point is only set to the answering exten- sion if the trunk call is not a serial trunk and the trunk has not had a recall point set up already. If the extension is a Subattendant, and the trunk is not a serial call trunk, then the trunk recall point is changed even if it is already set- UP. The recall feature works for outgoing external calls as well. When a trunk is seized, the recaII.point is set to be the calling party. If the trunk is transferred somewhere in the system, recall is by default back to the party that made the call unless the recall point is altered. When A Recall Is Done Recall is done when ringing a device, camping on to a device or being held by a device. When ringing another device in the system and forwarding is done, then the Recall No Answer Timer is started for the device and when the timer expires, a recall is attempted. If calling an LDN and the Attendant Calls Forwarded On No Answer feature is active then the timer for that feature is started instead; see ATTENDANT CALLS FORWARDED ON NO ANSWER. When camping on to another device, the attendant campon recall timer is started. When the timer expires, a recall is attempted. When a call is held by an industry-standard telephone after the hold timeout, a recall is attempted if the industry-standard telephone is not idle. Recall Processing When a recall is attempted, the following decisions are made:
Features Description lif ringing a console, LDN, or Night Bell, then no recall at all is done. lif the caller is a CO or DISA trunk and the Non Dial-in Alternate Recall Point is defined and the trunk is not already calling that point then a re- route is done to that point; see ALTERNATE TRUNK RECALL. lif a DID or Tie trunk is ringing a party, then DID/Tie Trunk Routing On No Answer is checked. This is only done if the recall point is not set up for the caller; see DID/DIAL-IN/Tie INTERCEPTS. lif the recall point has not been set up, then the Final Ringback Timer is started if the caller is recalling from ringing. Otherwise recall is attempted again after 10 seconds. lif the recall point is set up and is not busy, then that point is called. lif the recall point is set up and is busy, and if recalling from ringing, then the Recall No Answer Timer is started again. Otherwise, recall is attempted again after 10 seconds.Conditions The following conditions apply to this feature: lRinging an extension from a hold timeout for SUPERSETtelephones or in- dustry-standard telephones that are idle or have Do Not Disturb activated is handled as a recall after a ring no-answer timeout. lUnlike a reroute point, a busy recall point does not have Recalls camp onto it. If the recall point has Do Not Disturb activated then no recalls to the point are done. lA SUPERSETteIephone with the Subattendant feature has less stringent tests for being available to handle a recall; see SUBATTENDANT. lThe serial call feature is similar to the basic recall in that it sets up the recall point for the serial trunk; see ATTENDANT SERIAL CALL. 0Recall occurs from campon after the Attendant-Timed Recall (CAMPON) time. The timer value is taken from the caller’s recall point’s COS. If no re- call point has been setup then the timer value is taken from the caller’s COS. If the timer value is 0 in the caller’s COS then the final ringback timer is started and no recall is done. 0For a recall from campon to the console or an LDN key, the recalling party is not removed from campon. If the busy destination becomes available before the recall is answered at the console then the recall stops and the recalling party rings the now available party. lFor recall from ringing, the Attendant-Timed Recall (NO ANSWER) timer value is taken from the caller’s recall point’s COS. If no recall point has been set up then the timer value is taken from the caller’s COS. If the timer value is 0 in the caller’s COS then the Final Ringback Timer is started and no recall is done. lWhen a recall timer is needed for the recall point, if the recall point is an LDN key then the COS of the console with the lowest Bay/Slot/Circuit PLID where the LDN is programmed is used.105 3-749109-094-l OENAIssue 3Revision 1
System Features lNo recall is done when a device is receiving busy tone and it does not camp on to the busy device. lNo recall of any kind is done for Direct Trunk Select and private trunks that are ringing in. lListening to recordings has no effect on recall for Uniform Call Distribu-tion, Automated Attendant, Attendant Automatic Overflow, and Auto- matic Call Distribution callers. lWhen a reroute is performed for UCD Busy Agent timeout, the recall point; for the waiting caller is cleared. lWhenever an internal caller talks to another device, the recall point of the internal caller is cleared. lEnabling repeated campon beeps for a trunk prevents recall from cam- pon;see CAMPON WARNING TONE. lThe Auto-Answer feature is ignored for recalls directly back to a SUPERSET telephone. lSee ATTENDANT HOLD.POSlTlONS and HOLD for details on Hold Time Out handling. 0A console never recalls to any other device. 0 A call recalls to extensions and consoles through a recall point. Recall to .other device types must use features available through the Call Rerouting table: 0When a SUPERSETtelephone answers a call on a non-prime line, the recall point forthe caller, if it is altered, is set to the answering SUPfRSETtele- phone and not to the line that was answered. lRecalls to a console recall call position are directed to the Recall call posi-tion of a group of consoles if the Transparent Multi-Console Operation feature is used. ProgrammingSelect values for COS Options 117 (Attendant-Timed Recall - CAMPON), 115 (Attendant-Timed Recall (NO ANSWER) and System Option 51 (Final Ring Timeout) for the recall point, console, or extension, or in the caller’s COS (see Conditions determine which COS is used); see ATTENDANT-TIMED RECALL. OperationNone Receive Only Extensions Description3.86 An industry-standard telephone with this COS option may receive calls but cannot originate calls. The industry-standard telephone may, however, originate calls and select features specified in its COS after having received a call, and placed the call on hold by flashing.9 109-094-l 05-NAIssue 3Revision 1105 3-75
Features DescriptionConditions The following conditions apply to this feature: lIf the station tries to originate a call, the attempted call is ignored. lIf used in conjunction with the Flash Disable feature, ALL types of call orig- ination are blocked. l See NEVER A FORWARDEE and CALLBACKS. lCOS Options 241 (Receive Only) and 400 (Contact Monitor) are mutually exclusive. ProgrammingEnable COS Option 241 (Receive Only) for the extension.Operation None Recording Support Description3.87 Recording devices are supported in the system as recording hunt groups. These special hunt groups have features and restrictions on them that allow efficient use of the recording resources. Recording hunt groups are used inACD, UCD, Hotel/Motel Wakeup, Automatic Attendant Overflow, and Auto- mated Attendant. For ACD, Automatic Attendant Overflow, and Automated Attendant, more than one caller at a time (a listen only conference) can listen to a recording in the recording hunt group. For UCD and Hotel/Motel Wakeup, only one caller at a time can listen to a recording in the recording hunt group. For some applications, there is support for various kinds of recording devices and support for various recording device failures. These features only applywhen the members of the group are accessed through the group-they do not operate when an individual member of the recording hunt group is called directly by dialing its individual extension number. When a recording is playing for ACD, Automatic Attendant Overflow, and Automated Attendant, the Recording Message Length Timer (programmed on the recording group) applies. When the timer expires and the recording is still playing, the system terminates the recording. For some devices this acts as a safety timer for recording devices that fail to terminate their recording. For tape based recording devices, this allows the system to not play the dead time at the end of the tape. When an error occurs, a maintenance log is created and the failed recording device is put into the Do Not Disturb state. There are two error conditions handled for members of recording groups: lWhen a recording is rung, if the recording does not answer within 20 sec- onds, the ringing is canceled and the recording is put into Do Not Disturb. lWhen the system ends the recording, due to the message length timer or the caller hanging up, then the Recording Failure To Hangup Timer (in the105 3-769109-094-l OS-NA Issue 3Revision 1
System Features recording device’s COS) is started (not for UCD or Hotel/Motel Wakeup). If the recording fails to hang up during this time then the recording is putinto Do Not Disturb. See ATTENDANT AUTOMATIC OVERFLOW, AUTOMATED ATTENDANT, UNI- FORM CALL DISTRIBUTION (UCD), and AUTOMATiC WAKEUP. Also see AUTO- MATIC CALL DISTRIBUTION and refer to Practice 9109-094-620-NA, ACD TELEMARKETER Application Package.Conditions The following conditions apply to this feature: lHunt group overflow does not apply to recording hunt groups. lIndustry-standard telephones only can be members of recording hunt groups. lThere is no limit to the number of simultaneous listeners to a recording lRecalls never occur to recordings that are not directly dialed. lTrunks (all types) are answered before listening to a recording. lLocal switching is not used when recording devices are accessed from one of the features using the recording hunt group. The following restrictions apply to members of recording hunt groups: lthey cannot have line appearances of them programmed on any SUPfRSETteIephone in the system l they cannot originate calls (regardless of any options in the system). l a flash is always ignored lthey cannot have call me back messages left at them l they cannot be overridden lcampon warning tone is never applied lthey cannot be an alternate music source port in ACD l calls ringing them cannot be picked up using the Directed Pickup feature lthe Last Party Clear Dial Tone feature does not operate for recording de- vices a standard ringing is always applied when ringing . ProgrammingFor recording hunt groups used in Automatic Call Distribution, Attendant Automatic Overflow, and Automated Attendant, select a time for COS Option 404 (Recording Failure to Hangup Timer) in the COS of the recording hunt group members. See CDE Form 17 (Hunt Groups) for details on programming the hunt group itself.
Features DescriptionOperation Not applicable. Resale Package DescriptionConditions The following conditions apply to this feature: ProgrammingOperation 3.88 The Resale Package is a method of offering the system’s ARS “Least Cost Routing” facilities to external users requiring low cost Long Distance calling, much like the offerings of other Common Carriers. DISA trunks are installed for external access to the system. The external user dials up one of the DISA trunks, enters a verified account code, and dials the desired external number. The Direct to ARS feature can be used to route the caller directly to ARS. This feature is actually a specialized application of the SX-200 DIGITAL PABX Automatic Route Selection, Toll Control, and Verified Account Code features. lVerified Account Codes can be activated and/or deactivated for problem accounts. 0See AUTOMATIC ROUTE SELECTION and VERIFIED ACCOUNT CODES. Program DISA trunks in CDE Forms 01 (System Configuration), 13 (Trunk Cir- cuit Descriptors), and 15 (Dial-In Trunks) -see TRUNK OPERATION - DIRECT INWARD SYSTEM ACCESS (DISA). Program verified account codes in CDE Form 33 (Account Code Entry); also see VERIFIED ACCOUNT CODES (SPECIAL DISA). Dial into system via DISA trunk. Enter a verified account code. Make call as required. f’ Ringing PlanDescription 3.89 The SX-200 DIGITAL PABX provides the North American ringing plan,used with the tone plan and rotary dial pulse-to-digit conversion features to enable the system to be used in the North American marketplace. The ringing plan is stored in the database on the system floppy disk. Refer to Practice 9109-094-180-NA, Engineering Information, for ringing plan information. Conditions None105 3-789109-094-l 05-NA Issue 3Revision 1
System Features ProgrammingNone OperationNone Ringing Time-Out (Final Ringback)Description 3.90 A call to an extension can ring for 1 to 30 minutes before the call is dropped (default ringing time is 1 minute).Conditions This is only done when forwarding and all recall possibilities have been ex- hausted; see FORWARDING and RECALL. ProgrammingEnable System Option 51 (Final Ring Timeout), and set it to the desired time- out period.Operation None Satellite PABXDescription Conditions None ProgrammingEnable System Option 31 (Satellite PBX). Refer to Practice 9109-094-180-NA, Engineering Information, for loss and level plans.Operation None 3.91 The SX-200 DIGITAL PABX can be applied as a satellite PABX. In this con- figuration, the SX-200 DIGITAL PABX has no direct connection to the serving central office for incoming traffic. It has no directory number and receives all its incoming calls from another PABX via tie trunks. Some gain settings for the loss and level plan must be adjusted before the SX-200 DIGITAL PABX can op- erate as a satellite PABX. Once the Satellite PABX System Option is enabled, these gain adjustments are done automatically. Station Message Detail Recording (SMDR)Description 3.92 Station Message Detail Recording (SMDR) allows data to be collected for each outgoing and incoming trunk call. This data can be output to a printer or a data recording device for subsequent processing.9 109-094-l 05-NAIssue 3Revision 1105 3-79
Features Description Refer to Practice 9109-094-221-NA, Station Message Detail Recording.Conditions None ProgrammingRefer to Practice 9109-094-221-NA, Station Message Detail Recording. OperationNone Station Transfer Security (Recall) Description3.93 This feature is designed to prevent the dropping of mishandled calls. If an extension, during transfer, hangs up before completing dialing, or if the transfer is not allowed, the call that was placed on hold by the original exten- sion flashing, automatically calls back to that extension. This also applies to conference calls.Conditions The following conditions apply to this feature:l See INHIBITTRUNK RING-ME-BACK DURING DIALING for an exception for this feature. l SUERSETtelephones with displays indicate the special ring-me-back calls. lThe ring back only affects the party being rung back -other appearances of the line do not ring. lThe features available to extensions ringing an extension (callback,mes- saging) are available to the extension ringing back. lThe parties in a conference ringing back do not hear any tones. lThere is no time limit on the conference ringing back. l Forwarding-no answer and recall operate for a single caller ringing back. All types of forwarding, and recall are ignored for a conference ringing back. aThe Trunk Recall Partial Inhibit feature blocks this feature in a particularsituation. l The Directed Call Pickup feature has no effect on calls ringing back. lOther appearances of the extension being rung back cannot answer the call. lAn attempted flash to go back to a consultation hold could be interpreted by the system (if it is too long) as a hang up attempt. The industry-stan-dard telephone user could then possibly find itself reconnected to the held party with no ringing heard at the station.105 3-809 109-094-l OS-NAIssue 3Revision 1
System Features lIf an illegal transfer is attempted then the transferring extension is rung back. ProgrammingNoneOperation None Su battendant Description3.94 A SUPERSETtelephone can be used as a Subattendant position, provid- ing enhanced call queuing and recall capabilities. The enhanced recall allows the Subattendant to have calls handled by it recallto it, instead of to an Attendant. Normally, a SUPERSETtelephone is considered to be busy when the set and/or the prime line appearances are busy. For a Subattendant, the set is busy only if the prime and all of the appearances of the prime line are busy. The state of the SUPERSETtelephone itself is not checked. This allows as many callers as there are appearances to call the SUPERSETtelephone under some circum- stances. The Night/Day Switching -SWPfRSET4 and SUPERSET4DN Telephones fea- ture can be used to allow the Subattendant to select DAY, NIGHT 1, or NIGHT 2 service for the system. See NIGHT/DAY SWITCHING - SUPERSET AND SWERSET4DN TELEPHONES. The Subattendant telephone can also be used as the Alternate Trunk Recall Point; see ALTERNATE TRUNK RECALL.Conditions The following conditions apply to this feature: lThe set to be used as a Subattendant position should be programmed in its own COS. lThe SUfERSETtelephone should have at least one multicall line appear- ance of its prime. lThe special line appearance checking is done for reroutes, forwarding, and recalls. lThe special line appearance checking makes the set a better backup posi- tion. Calls are forwarded to it more often as it will not be busy to callers asoften. lThere can be as many calls ringing at the Subattendant set as there are multicall appearances of its prime line on the telephone. ProgrammingEnable COS Option 606 (SUPfRSETSubattendant) in the Subattendant set’s Class of Service.
Features Description Program the Subattendant set’s unused line appearance keys as Multicall ap- pearances of its prime line. Incoming calls waiting to be answered queue upon these keys. OperationNoneSUPERSE%3 Telephone Description3.95 The SX-200 DIGITAL PABX system supports SUPERSET qlectronic tele- phone sets. The SUPERSET telephone has 12 keys designed for use as Speed Call numbers and 3 keys with LED indicators that are also available as line ap- pearances. The first (leftmost) one of the 3 keys must be the Prime Line ap- pearance. In addition to these 15 keys, there is one red key (hold) and seven feature keys. Refer to Practice 9109-094-l 06-NA, SUPERSET Telephone Description. Conditions None ProgrammingRefer to Practice 9109-094-210-NA, Customer Data Entry (CDE); program - SUPERSET telephones in CDE Form 09 (StationlSUPfRSfTSets); select their COS Options in CDE Form 03 (COS Define). OperationRefer to the specific feature in TELEPHONE FEATURES. SUPERSET Telephone Description3.96 The SX-200 DIGITAL PABX system supports SUPfRSfT4 electronic tele- phone sets. The SUPfRSfT4 telephone has one line appearance (Prime Line). Fourteen keys may be programmed as Speed Call numbers, line appearance keys, or feature access keys. In addition to these 15 keys, there is one red key (hold), four feature keys and six softkeys. The SUPERSET telephone incorpo- rates a Liquid Crystal Display (LCD) for line status indication, user prompting and displays such as message waiting, time and date. Refer to Practice 9109-095-l 07-NA, SUPERSET Telephone Description. Conditions None ProgrammingRefer to Practice 9109-094-210-NA, Customer Data Entry (CDE); program SUPfRSfT4 telephones in CDE Form 09 (StationISUPfRSETSets); select their COS Options in CDE Form 03 (COS Define). Program an access code for Feature 26 (SUPERSET Telephones LoopbackTest) to be able to perform a local test on SUPfRSfT4 telephones. 105 3-829109-094-l OS-NA Issue 3Revision 1