Mitel SX 200 DIGITAL Pabx General Descriptions Manual

							System FeaturesTable 3-3 
Digit Translation Plans
Conditions
Only one translation plan may be in effect at a time.
ProgrammingSelect the desired translation plan via System Option 
46 (Digit Translation
Plan o-3 j.
OperationNoneDirect-in Lines 
(DIL)Description
I’3.34 This feature allows non-dial-in type trunks to ring specific answering
points, rather than at the Attendant Console; this may vary with Night Service
changes. An answering point may be one of the following in addition to a
console or LDN:
’ l an ACD Path
l an extension number (Industry-standard telephone, 
SUPERSE~telephone,
logical line)
l a hunt group access code
l a modem pool access code
l a Night Bell access code.
See RECALL for effects on 
recal I.ConditionsRefer to TRUNK OPERATION 
- NON-DIAL-IN CO
ProgrammingIn CDE Form 14 (Non-Dial-In Trunks) enter the desired answering points for
each of the Day, Nightl, and Night2 modes of operation. 
						

							Features Description
OperationNone
Direct Station Select / Busy Lamp Field (DSS/BLF)
Description3.35 The DSS/BLF feature allows a SUPERSETtelephone to have DWBLF keys
and 
LCDs. The LCDs indicate the status of each associated telephone; pressing
a DSS key immediately transfers a call to the associated telephone.
Conditions 
_The following conditions apply to this feature:
0Line appearance keys on SUPfRSET4, SUPERSETSDN, or SUPERSET4DNtelephones may also be programmed as 
DSS/BLF keys.
0The DSS key is available when the user is talking to a party, and can put
that party on consultation hold.
0The DSS key is available and acts as a Speedcall key if the user is idle or lis-
tening to dial tone.
lIf the Secretarial Option is enabled, the caller is released to the destination
automatically when the DSS key is pressed (if a release is possible); the call-
er is camped onto a busy party.
ProgrammingProgramming for the various devices associated with the DSYBLF is described
below.
Busy Lamp FieldProgram 
BLF/DSS keys in the EXPAND SET of CDE Form 09 (StationISUPfRSET
Sets).Enable DSS for each key in the DSS field of the EXPAND SET of CDE Form 09
(StationlSUPERSETSets). Enable the Secretarial Option to provide automatic
release when a DSS key is pressed.
OperationOperation of the various devices associated with the DSS/BLF is described be-
low.
Busy Lamp FieldThe lamp indicates the status of the associated telephone, as follows:
l idle - LCD is clear
lbusy - LCD inner circle is lit and outer square is clear
ldo not disturb -outer square is lit and inner circle is clear
BLF operation is the same when the lamps are associated with DSS keys.
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							System Features
DSS Keys with a 
SUPERSET Telephone
To transfer a call to a station:
lpress the DSS key for that station (Secretarial Option must be enabled). The
call is transferred and the 
SUPERSETtelephone returns to idle or to dialing,
or,
l press the DSS key for that station
lpress RELEASE (for DSS keys without Secretarial Option enabled).
0the call is transferred and the SUPERSETtelephone returns to idle.
Direct to ARS
Description3.36 This option allows an industry-standard telephone to be directly routed
to ARS without dialing, and for other devices to be routed after dialing a val-
id account code. The system dials up to five digits automatically for the ex-
tension.Conditions
The following conditions apply to this feature:
lFor industry-standard telephones, the feature only applies when the sta-
tion initially 
startsa call. Once the initial trunk call has been established,
normal operation resumes (for example, flashing is not affected).l
This feature applies to all devices that can access Account Codes, only after
a valid account code is entered; see ACCOUNT CODES.
0Direct to ARS conflicts with the maintenance test-line function.
0The Contact Monitor and Manual Line features cannot access the Direct To
ARS feature.
lIndustry-standard telephones cannot have the Forced Account Code fea--
* ture enabled.
0There must be an existing ARS Leading Digit string that matches the Direct
to ARS code.
ProgrammingEnable COS Option 217 (Direct To ARS) for the extension.
Program 
an ARS leading digits string.
Program the same digits as the access code to Feature Number 37 (Direct to
ARS).
OperationFor Industry-standard Telephone: lift the handset and the PABX automati-
cally dials the ARS access code.
For other devices: enter a valid account code and the PABX automatically
dials the ARS access code.9 109-094-l 05-NA
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							Features DescriptionDirected input/Output
Description3.37 This feature allows the routing of printouts to the system printer port, to
any data port, or to the printer port on the 
SUPERCONSOLE 1000 Attendant
Console. If no new port is specified through CDE, printouts default to the sys-tem printer port. All printer ports are RS-232C interface. Printout types in-
clude:
l Traffic Measurement
l SMDR (Trunk, Data, ACD). CDE
0 Hotel/Motel system printouts
0 PMS interface port
0 ACD Reports
0 Maintenance Logs
Customer programming printouts may be directed to any or all of seven user-
defined printers. A maximum of six DNIC-based printer ports can be defined;
the remaining port is the system printer port.
CDE forms may be printed individually or collectively.
Certain CDE forms require the user to specify which sub-forms are to beprinted (in a “from -to” format).
Conditions
The following conditions apply to this feature:
lPrintouts may be sent to more than one printer at a time. The time re-
quired to print is determined by the slowest printer.
l Not more than five printouts may be directed to one printer..
lSome printouts can be guaranteed. If there is a printer failure, the infor-
mation is preserved and printed when the printer is ready again.
lIf the printer runs out of paper and can send flow control information, the
system suspends printing until the printer is ready again.
lIf the printer or dataset is powered down, the system waits until the print-
er or 
dataset is ready again.
l Printers must have an RS-232C interface.
aA functioning printer must always be connected to the port assigned for
SMDR printouts. If the printer fails or is disconnected, outgoing trunk calls
are disabled as soon as the internal storage buffer is full if ‘No Overwrite’
(COS Option 702) is enabled in the COS for the trunk. The system’s internal
SMDR record buffer holds 200 SMDR records; this provides sufficient time
for printer maintenance.105 3-369 109-094-l 
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							System Features
lThe PMS printer port must be dedicated to PMS only; it cannot be shared
with any other application.
lThe SUPfRCONSOLE 1000 Attendant Console printer port limitations are
described in Practice 9109-094-31%NA, Attendant Console Description.
ProgrammingFor a printer connected via a 
dataset, define an appropriate Data Circuit Des-
criptor in CDE Form 11 (Data Circuit Descriptors). Program the 
dataset in Form
12 (Data Assignment) using the new Data.
Complete programming of Form 34 (Directed IO); specify the printer ports
available, and then direct each printout to its associated printer.
After assigning the 
SUPERCONSOLE 7000 Attendant Console in CDE Form 07
(Console Assignments), program subcircuit 2 of the console’s Bay/Slot/Circuit
location as a DSCONS in CDE Form 12 (Data Assignment), if the console port is
to be a printer port.
NOTE: Printer connected to a printer port must have parameters set up as
shown in Practice 
9109-094-351-NA, RS-232 Maintenance Terminal.
OperationThe system checks CDE Form 34 (Directed IO) whenever it generates a print-out, to determine to which printer port it should route the printout.
Discriminating Dial Tone
Description3.38 An extension having a feature enabled that prevents calls from ringing
the extension hears a distinct dial tone 
(350/440 Hz, 400 ms on, 100 ms off for
six cycles, then continuous tone) when going off-hook to make a call. These
features include Do Not Disturb, Call Forwarding 
- Follow Me, or Call For-
warding 
- I Am Here.Conditions
The following conditions apply to this feature:l
The tone heard is the same one that is used for Transfer Dial Tone.
l COS Option 701 (No Dial Tone) must be disabled.
ProgrammingEnable COS Option 219 (Discriminating Dial Tone) for the extension.Operation
None
Discriminating RingingDescription
3.39 This feature provides two different ringing cadences to allow a user to
distinguish between internal incoming calls (standard ringing) and external 
						

							Features Description
incoming or Attendant calls (discriminating ringing). The system can also be
programmed to provide discriminating ringing for all calls.
Standard ringing1 second on, 3 seconds off
Discriminating ringing
l/2 second on, l/2 second off,
l/2 second on, 2 l/2 seconds off.Conditions
The following conditions apply to this feature:l
Discriminating Ringing does not apply to Night Bells or Recorded An-nouncement Devices. ,
l
The feature applies to both the prime and additional lines on a SUPERSET
telephone.l
In an unsupervised transfer situation, the ringing cadence of the called
party is not changed after the transfer is done.
ProgrammingTo provide discriminating ringing on incoming trunk and Attendant calls:
Enable System Option 17 (Discriminating Ringing).
Disable System Option 18 (Discriminating Ringing Always).
To provide discriminating ringing for all calls:
Enable System Option18 (Discriminating Ringing Always).
If System Options 17 and 18 are not selected, standard ringing is provided for
all calls.
To provide only standard ringing for specific trunks or consoles calling (while
still providing discriminating ringing to others), select COS Option 809 (Stan-
dard Ring Applies) for the specific trunks or consoles.Operation
NoneDTMF-To-Rotary Dial Conversion
Description
3.40 This feature automatically converts DTMF tones from DTMF equipmentto rotary dial outpulsing on outgoing trunks which have been programmed
as rotary dial trunks. The DTMF digits also appear on the trunk, as early line
split is not provided.105 3-389 109-094-l 05-NA
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							System FeaturesConditionsNone
ProgrammingSpecify the trunk as non-DTMF in CDE Form 13 (Trunk Circuit Descriptors).
OperationNone
Expensive Route WarningDescription3.41 A trunk route can be programmed to give an expensive route warning
tone (three short tones), and on 
SUPERSET telephones, SUPERSET4DN tele-
phones and the console, the LCD displays a message. The user can continue
with the call or hang up and try again later when a less expensive route may
be available. 
SUPERSfT4 and SUPERSET4DN telephones have the additional
options of camping on to wait for a less expensive route or placing a callback
on a less expensive route.
ConditionsThe following conditions apply to this feature:
lIf Callback is activated, the callback is to the least cost non-expensive
route.
lIf the caller waits (camps on), the caller waits for the least cost route.
lCampon and callback to an expensive route are available to SUPERSETand 
SUPERSET4DN telephones, and to SUPERSET3DN telephones which
have 
Campon and Callback feature keys programmed.
lWarning tone is supplied to all devices (including incoming tandem
trunks).
ProgrammingProgram Warning Tone (WT) in CDE Form 24 (ARS Route Lists). Refer to Prac-
tice 
9109-094-220-NA, Automatic Route Selection for designating expensive
routes.
Enable COS Option 301 
(Campon) and COS Option 237 (Outgoing Trunk Cam-pon) in the COS for the extension to allow 
campon for less expensive routes.
Enable COS Option 300 (Automatic Callback) and COS Option 236 (Outgoing
Trunk Callback) in the COS for the extension to allow callbacks to less expen-
sive routes.
OperationA trunk or extension attempts an external call and ARS cannot find a route
that does not have the expensive route designation. The warning tone is pro-
vided; if no action is taken by the caller, the call proceeds after a 5 second
delay.
For 
SUPERSET and SUPERSET4DN telephones, see CALLBACK-BUSY for the
operation of the CALLBACK 
softkey and see CAMPON for the operation of the
CAMPON/I WILL WAIT softkeys.
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							Features Description
Flash Control
Description3.42 This set of options limits the use of consultation hold (switchhook flash)
under certain conditions when an extension is in a call with a trunk or at-
tempts to establish a call with a trunk.
Flash On Incoming Trunk
This feature allows extension users to place an incoming trunk on consulta-
tion hold. This enables the trunk call to be transferred, held, or added to a
conference. The option does not apply when the extension is talking to a
DISA trunk that has dialed into the system.
Flash on Outgoing Trunk
This option is the same as the previous option but it applies to outgoingtrunks.
Cannot Dial a Trunk After Flashing
This option prohibits the extension user from accessing a trunk, through dial-
ing or picking up a trunk on hold at another extension, while a consultationhold 
isin progress. The option does not apply to industry-standard tele-
phones with COS Option 203 (Broker’s Call) or COS Option 252 (Transfer With
Privacy) in their COS or when picking up trunk calls that are ringing at anoth-
er extension.
Cannot Dial a Trunk If Holding or in Conference with a Trunk
This option prevents devices from dialing a trunk call or picking up a trunk
from another extension while another trunk is in a call (conference or twoparty) on consultation hold. This option does not apply to industry-standard
telephones with COS Option 203 (Broker’s Call) or COS Option 252 (Transfer
With Privacy) in their COS.Conditions
The following conditions apply to this feature:
lThe options are disabled if the extension has COS Option 223 (Flash Dis-
able) enabled in its COS.
lThe options are disabled for industry-standard telephones if System Op-
tion 38 (Switchhook Flash) is disabled.
ProgrammingEnable any or all of the following COS Options for the extension:105 3-409109-094-l OS-NA
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							System Features
212 (Can Flash if Talking To An incoming Trunk)
213 (Can Flash if Talking To An Outgoing Trunk)
214 (Cannot Dial a Trunk After Flashing)
215 (Cannot Dial a Trunk if Holding or in Conference with a Trunk)
Flash Disable
Description3.43 An extension may be inhibited from using all services requiring the use
of the switch hook flash. For 
SUPERSET telephones, this prevents the exten-
sion from putting a call on consultation hold.Conditions
The following conditions apply to this feature:l
COS Options 223 (Flash Disable) is mutually exclusive with:
CO5 Option 224 (Flash for Attendant)
COS Option 203 (Broker’s Call)
COS Option 252 (Transfer with Privacy)
COS Option 302 (Flash In Conference)
ProgrammingEnable COS Option 223 (Flash Disable) for the extension.
Enable System Option 38 (Switchhook Flash) to allow flashing for all 
Industry-
Standard telephones in the system.Operation
NoneFlash 
For Dial 0 (Attendant)
Description
3.44 An extension can be set to automatically ring the Dial 0 Routing Point
(usually the Attendant) if a transfer is attempted while in an established call.Conditions
.
The following conditions apply to this feature:l
The extension cannot access any other feature requiring a switch hook
flash; such as Brokers Call, or Transfer/Conference, or Call Hold.l
The conditions for consultation hold must be met before the call can pro-
ceed; see TRANSFER.
0The extension calls the DIAL 0 or PRIORITY DIAL 0 routing, based on the
extension’s tenant, COS, 
and the current NIGHT/DAY service. If there is no 
						

							Features Description
point specified for the given conditions then no call is made and reorder
tone is supplied.
lThis only applies if there is not a call on Consultation Hold.
ProgrammingEnable COS Option 224 (Flash for Attendant) for the extension.
OperationWhile on an established call, flash the switchhook or press the transfer soft-
key. The extension rings the Dial 0 (Attendant) Routing Point; the other party
is placed on consultation hold.
Flash Timing
Description3.45 The flash timer is a systemwide programmable item; its value applies to
all industry-standard telephones in the system.Minimum Flash Timer
(10 ms units) 20 -50 units
200 to 500 ms
Maximum Flash Timer(10 ms units) 20 
-150 units
200 to 1500 msConditions
None
Programming
Set the desired times in CDE Form 04 (System Options/System Timers); SystemOptions 52 (Minimum Flash Timer) and 53 (Maximum Flash Timer).
Operation
None
Flexible Night ServiceDescription
3.46 This option allows the Attendant to change the night service assignmentof non-dial-in trunks. The system allows full flexibility of trunk assignment.
Conditions
The following conditions apply to this feature:
.lThe console must be able to connect to the trunk. (See DEVICE INTERCON-
NECTION CONTROL.)
0CDE is prevented from accessing Form 14 (Non-dial-In Trunks) when the
console is updating the night point of a trunk. Similarly, the console is pre-
vented from changing the night service while CDE is accessing form 14.
lThe rules for the assigned access codes are the same as in CDE.105 3-429 109-094-l 05-NA
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