Mitel SX 200 DIGITAL Pabx General Descriptions Manual

							Features Description
Speedcall digits will be appended to the ARS digit string; otherwise, the
manually dialed digits will be replaced by the Speedcall digits).
lIf ARS leading digits appear in the Speedcall string, a *3nn is interpreted as
insert manual digits.
lWhen Speedcalls are used in ARS, there is a minimum display update of 5
seconds to allow the user to view the number.
lSee LINE SELECTION for operation when the prime line is not free for the
call and another line has not been selected.
lPrivate numbers are not display’ed in SMDR reports.
0 A Speedcall number may contain an Abbreviated Dial number.
lPersonal Speedcall numbers cannot be saved if a Copy Database or Verify
Database operation is in progress.
ProgrammingAll programming is done at the telephone.Operation
The following codes can be inserted into a stored number:
*3nn -wait for nn manually dialed digits
nn can range from 01 to 14
e.g., the general number for external directory assistance is 9 + 1 + (area
code) + 555-1212; the area code is to be dialed manually. The number
to be stored would be 
91*3035551212.
“5 -call to Call Announce Port. This code must be at the end of the number.
See CALLANNOUNCE.
Operation varies depending upon the type of set as described below.
SUPERSET 3 Telephone
To Set Up or modify a Speed Call Number:
lIf a call is received or originated at any time during the programming of a
Speedcall, the Speedcall activity is immediately exited.
lWhile the set is idle and the handset is on-hook, press the PROGRAM/SAVEfeature key.
l Choose and press an unused Speedcall key.
lDial the number to be stored or dial a Feature Access Code followed by the
applicable digits.
ePress the PROGRAM/SAVE key; the Speedcall number is now saved.
To dial a call using Speedcall:105 4-569109-094-l 05-NA issue 3 Revision 1 
						

							Telephone Features
lPress the programmed Speedcall key with the telephone on-hook (If Im-
mediate Line Select is enabled), or,
lPick up the handset or press the SPEAKER ON/QFF key, then press the
Speedcal I key.
To access a feature assigned to a Speed Call key:
lPress the programmed Speedcall key with the telephone on-hook, or,
lPick up the handset or press the SPEAKER ON/OFF key, then press the
Speedcall key.
SUPERSET 4 Telephone
To check saved numbers:l Press the DISPLAY key
lPress the required Line Select key. The currently saved Speedcall number is
displayed on the LCD. If the saved number is more than 16 digits long, the
-)-softkey appears. Press the -t softkey to view the remaining charac-
ters.
To Set Up or Modify a Speedcall Number:
l With the handset on-hook, press the PROGRAM softkey.
lThe telephone prompts SELECT A S/C KEY.
l Press an unused Speedcall key.l
If desired, press the PRIVATE softkey so that the telephone does not dis-
play the digits when dialing a Speedcall. This also prevents the Display fea-
ture from revealing the number.
0 The set prompts: ENTER NUMBER
lDial the number to be stored or dial a Feature Access Code followed by the
applicable digits.l
Check the entry on the LCD. If correct, press the SAVE softkey.
lThe set responds with THANK YOU. There is a two second delay and then
the telephone runs through the Speedcall programming sequence again,
allowing the user to continue storing Speedcall numbers. Press the EXIT
softkey at anytime to quit the programming mode.
0To correct an error before saving the entry, use the EXIT softkey to cancel
the entire entry, and then re-enter the digits.
To Use a Speedcall key as a Feature Access Code:
lPress the programmed Speedcall key with the telephone on-hook.
0Press the HANG UP softkey or the SPEAKER ON/OFF key.9 109-094-I 05-NAIssue 3 Revision 1105 4-57 
						

							Features Description
SUPfRSET3DN Telephone
To Enter or Change a Speedcall Number:
lWith the handset on-hook, press the PROGRAM softkey.
l Press an unused Speedcall key.
lDial the number to be stored or press the REDIAL key to save the last num-
ber dialed. If no entry is made, the current entry is cleared.
lPress the PROGRAM softkey; the Speedcall number is now saved.
To dial a call using Speedcall:
lPress the programmed Speedcall key with the telephone on-hook; if Im-
mediate Line Select is enabled, or,
lPick up the handset or press the SPEAKER ON/OFF key, then press the
Speedcail key.
To Set Up a Speedcall key as a Feature Access Code:
l With the handset on-hook press the PROGRAM softkey.
l Press an unassigned Speedcall key.
lDial the FeatureAccess code and the extension number of the applicable
set. To correct an entry, press the CANCEL feature key, then press the PRO-
GRAM 
softkey, and restart the sequence.
l Press the PROGRAM softkey.
SUPERSET 4DN Telephone
To check saved numbers:
0 Press the SUPERKEY.
0Find and press the DISPLAY KEYS softkey (use the MORE softkey).
lPress the required Line Appearance key. The Speedcall number currently
saved is displayed on the LCD.
To program a Speedcall number:l Press the SUPERKEY.
l
Press the MORE softkey until the SPEED CALL softkey appears.
l Press the SPEED CALL softkey.
lPress a Line Appearance key not assigned as a line appearance.
lDial the number to be stored. (If the redial number is to be saved, press theREDIAL softkey).
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							Telephone Features
lIf desired, press the MAKE PRIVATE sof-tkey to prevent the DISPLAY KEYS
function from revealing the number.
lCheck the entry on the LCD. If correct, press the SAVE softkey. To correct
an error before saving the entry, use the 
t-softkey to backspace and
clear the incorrect entry, or press the BACKUP 
softkey to cancel the entire
entry. Then re-enter the correct digits.Split
DescriptionConditions
Programming
Operation9 109-094-l 05-NA
4.39 Split allows a SUPfRSETtelephone user, engaged in a conference call, to
split the call between the conferees. Once active, swapping can take place
between the calls, or the conference can be re-established.
The following conditions apply to this feature:
l This feature is available only on SUfERSET3, SUPERSET4, and
SUPERSET4DN telephones.
l A 3-party conference must be active.
lAny one of the three parties may initiate Split.
lThe party initiating Split must press the CONF feature key to re-establish3-way conversation.
0There cannot be a console in the call.
lThere can be no parties in the call holding the call.
l The call cannot be on consultation hold.
0 There cannot b&*an extension with the Non-Busy Extension feature en-
abled.
lThe other two parties cannot be Direct Trunk Select Line trunks.\
lThere cannot be a SUPERSETtelephone in the call using the Add Held fea-
ture at the time.
lThere can be no industry-standard telephone in the call with the Broker’s
Call feature enabled.
None
SUPERSET 4 and SUPERSET 4DN Telephones
0 A three-party conference is established.
lPress the SPLIT softkey. The LCD indicates which party is connected. The
other party is on hold.
lTo converse with the other party press the SWAP softkey.issue 3 Revision 1105 4-59 
						

							Features Description
lTo re-establish the conference, press the CONF softkey.
Swap (Trade Calls)Description
4.40 This feature permits a SUPERSETtelephone user to alternate conversa-
tion between two calls. Call Swap places one call on hold while conversation
continues with the other call. This feature is similar to the Broker’s Call fea-
ture available on industry-standard telephones.Conditions
The following conditions apply to this feature:
l Swap operates only on SUPERSETtelephones.
lThere must be a party in conversation and a party on consultation hold for
Swap to operate.
lFor a SUPERSET3DN telephone to access this feature, a Swap feature access
key must be programmed in the set’s 
subform of CDE Form 09 (Station/
SUPERSET Sets).
lA swap cannot be done when talking to the console, a Call Announce Port,
or a non-busy extension.
lThe SWAP key on a SUPERSET or a SUPERSET3DN telephone does a Swap
Campon if a camped on caller is present and may be swapped in. Only one
of the Swap or Swap 
Campon functions is available at the telephone at.
one time; see SWAP CAMPON.l
If there is another party in the call with a consultation hold then the Swap
cannot be done.
ProgrammingNone
3
I’Dperation
Operation varies depending upon the type of set as described below.
SUPERSET 3 and SUPERSET 3DN Telephones
There is a party on consultation hold and a party in conversation (e.g., TRANS/
CONF has been pressed and a new party called); proceed as follows:
lPress the SWAP key. The party in conversation is held, the held party is con-
nected to the set.
lPressing SWAP repeatedly alternately places one call on hold and connects
the other call to the set.
SUPERSET Telephone
There is a party on consultation hold and a party in conversation (e.g., TRANS/
CONF has been pressed and a new party called, or a conference has been
split). Proceed as follows: 
						

							Telephone FeatureslPress the SPLIT softkey to break up the three party conference. The party in
conversation is held, the held party is connected to the set.
lPress the SWAP softkey repeatedly to alternately place one call on hold
and connect to the other call.
SUPERSET 4DN TelephoneThere is a party on consultation hold and a party in conversation (e.g., 
TRANS/CONF has been pressed and a new party called, or a conference has been
split). Proceed as follows:
lPress the SPLIT sof-tkey to break up the three party conference. The party in
conversation is held, the held party is connected to the set.
lPress the TRADE CALLS softkey repeatedly to alternately place one call on
hold and connect to the other call.
Swap Campon4.41 This feature allows the user of a 
SUPERSETtelephone to place the current
call on hold and converse with a camped-on party. The telephone user can
alternate between the two calls as required, form a 3-party conference, or
release the telephone from the call, leaving the other two parties connected.
This also applies to members of hunt groups. The first extension in the hunt
group that does not have Do Not Disturb activated and is logged in (UCD
agent hunt groups) is able to swap in the first waiting caller 
onthe hunt
group.
Normally the 
SUPERSET and SUPERSE73DN Swap operation is a “swap calls”
operation; but it becomes a “swap 
campon” operation when there is a party
camped on, and a Swap 
Campon is possible.
ConditionsThe following conditions apply to this feature:
lFor a SUPERSET3DN telephone, this feature is accessed by a feature key.
8The feature is only available when talking in a call.
lWhen a call camps on to a key line then all SUPfRSfTtelephones using an
appearance of the line are able to use the feature.
lThe caller that is swapped in is the first waiting caller; see CAMPON.l The feature is unavailable when:
- overriding a cat1 or another party in the call is being overridden,
- a console is in the current call,
- a party has the current call on consultation hold,
- a party has the call on hold,
- the call is ringing back a party in the call (Station Transfer Security),
- a Non-busy Extension is in the call.
ProgrammingNone9 109-094-l 05-NAIssue 3 Revision 1105 4-61 
						

							Features Description
OperationOperation varies depending upon the type of set as described below.
SUPERSET Telephone
A call is in progress at the set; a second caller camps on; the SWAP CAMPON
softkey appears:
lPress the SWAP CAMPON softkey; the current call is put on hold and the
telephone is connected to the second caller.l
To return to the original conversation, press the SWAP softkey, or,
lTo form a conference, press the CONF softkey, or,
lTo release the telephone from the call, leaving the two other parties con-
nected, press the RELEASE 
softkey.
SUPERSET4DN Telephone
A call is in progress at the set; a second caller camps on; the CALL WAITING
softkey appears:
lPress the CALL WAITING softkey. The current call is put on hold; the tele-
phone is connected to the second caller.
l To return to the original conversation, press the TRADE CALLS softkey, or,l
To form a conference, press the CONFERENCE softkey, or,l
To release the telephone from the call, leaving the two other par-ties con-
nected, press the Release Me 
sof-tkey.
Tone Demonstration
Description4.42 This is a special facility to train the user to recognize the various tones the
system generates. It also allows 
SUPERSET3DN and SUPERSET DN users to
adjust the ringer volume and pitchConditionsThe following conditions apply to this feature:
l The SUPERSET4DN telephone also has a special feature RING ADJUST to
adjust the ringer volume and pitch.
lIf no new tone is selected after a while then the tone demonstration fea-
ture is canceled and regular dial tone to allow normal dialing is returned
to the extension.
ProgrammingAssign an access code to Feature 27 (Tone Demonstration).105 4-62
910%094-105-NA Issue 3 Revision 1 
						

							Telephone Features
OperationDial the Tone Demonstration feature access code plus the code for the tone to
be played. The codes, the tones, and the main uses of each tone in the system
are as follows:
l-l 0, 16,22,25 - Code is Unassigned
11 
- Dial Tone
This tone is heard when dialing can start, for internal callers as well as for ex-
ternal callers. ARS dial tone, Interrupted dial tone and Transfer dial tone use
this basic tone.
12 
- Transfer Dial Tone
This tone is heard when dialing can start and the extension has a party on
consultation hold; see TRANSFER DIAL TONE. The tone is the same as Inter-
rupted dial tone.
13 - Busy ToneThis tone is heard when:
la busy device is reached and campon to the device is not allowed (de-
vice type, COS options, etc.)
lduring campon to a busy device
ldevices are busy when a feature is accessed such as paging
14 - Special Busy ToneThis tone is heard by the calling party when a busy device is reached and 
cam-pon to the device is allowed. Only some types of external callers receive this
tone; see 
CAMPON.15 
- Standard Ringback Tone
This tone is heard by the calling party when a device is being rung. This is
supplied to internal and external callers.
17 
- Reorder Tone
This tone is heard when an illegal operation is attempted or when an invalid
number is dialed (or no number is dialed at all); see ILLEGAL NUMBER INTER-
CEPT and VACANT NUMBER INTERCEPT also. This is the same tone as Busytone; however, the cadence is different.
18 
- Conference Tone
This tone can be heard when the attendant is in a conference; see ATTEN-
DANT CONFERENCE.19 -Call Waiting 
(Campon) Tone
This tone is heard by a busy extension when another extension camps onto
the busy extension; see 
CAMPON WARNING TONE.
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							Features Description
20 
- Intrusion (Override) Tone
This tone is heard by a device overriding a call; see OVERRIDE (INTRUDE).
21 
- Interrupted Dial Tone
See DISCRIMINATING DIAL TONE.
23 -Waiting Tone (Silence or Music on Hold)
This is the tone supplied to devices on hold or consultation hold and to de-
vices camped on to busy devices, see MUSIC ON HOLD and 
CAMPON. lndus-try-standard telephones do not hear this tone.
24 -Paging Tone
This tone is heard when the pager is successfully accessed; see PAGING.26 -Trunk Camp-on Double Beep Tone
This tone is heard by an extension when an external call or the attendant
camps onto the extension; see 
CAMPON WARNING TONE.
27 
- ARS Warning Tone
This tone is heard when an expensive route is accessed in ARS; see EXPENSIVE
ROUTE WARNING.
28 
- ARS Dial Tone
This tone is heard if dial tone is supplied from ARS during an outbound call.
Refer to Practice 
9109-094-22O-NA, Automatic Route Selection and Toll Con-trol.
29 - Override Warning Tone
This tone is heard by parties in a call while a conversation is being overridden;
see OVERRIDE (INTRUDE).
30 
- Privacy Release Tone
This tone is heard when an extension enters an existing call on a key, Direct
Trunk Select, or Private trunk line; see PRIVACY/PRIVACY RELEASE.31 -Auto-Answer Call End Tone
This tone is heard when a SUPERSETtelephone that has the Auto-Answer fea-
ture enabled ends a call; see AUTO-ANSWER.32 -Attendant Error Tone
This tone is heard when the attendant attempts an illegal operation.
33 
- Ringer Pitch Adjust
Dialing this code starts the 
SUPfRSET3DN or SUfERSET4DN telephone ring-
ing and enables the ringer pitch adjust mode for the volume keys on the 
tele-105 4-64
9109-094-105-NA Issue 3 Revision 1 
						

							Telephone Featuresphone. Refer to Practice 9109-095-l 08-NA 
SUPERSET 3DN Telephone De-
scription, and to Practice 9109-095-l 
09-NA SUPERSET4DN Telephone
Description.
Transfer
Description4.43 This feature allows a telephone user, on an established call, to put the
call on consultation hold, dial a third party, and transfer the second party to
the third party. The transfer can be done before the third party answers, after
the third party answers, or if the third party is busy (Transfer Into 
Campon).
A 
SUPERSErtelephone can consult privately with each party using the Swap
feature (see SWAP) and then form a conference or perform a transfer.An industry-standard telephone can consult privately only with the third
party once prior to transferring or conferencing. For a description of Confer-
encing operation, see CONFERENCE. If COS Option 203 (Broker’s Call) is en-
abled, the call cannot be transferred or 
conferenced.Conditions
The following conditions apply to this feature:
lWhen an extension with a consultation hold in progress calls the console
and the console answers, the console has the caller as the DEST party and
the party held by the caller as the SOURCE party. The calling party no long-
er has the third party on consultation hold 
- it is on hold by the console.
lWhen a party is transferred to a third party while the third party is ringing,
the display of the third party is updated to show the identity of the new
caller.
lThe SUPERSET and SUPERSET4DN telephones provide visual indications
on the the display that a consultation hold is in progress. The
SUPERSET4DN telephone identifies the call on consultation hold.
0For transfers to campon, see CAMPON.l
Device Interconnection checking is done between the party being trans-
ferred and the party being transferred to. Anexception is when a Direct
Trunk Select Trunk line is being transferred.
0See STATION TRANSFER SECURITY for situations where the transferring
party accidentally hangs-up or attempts an illegal transfer.
aPrivate trunk lines cannot be transferred.
l Conferences can be put on consultation hold.
a Single parties on consultation hold receive system music.
lCalls may not be transferred to the paging circuit, to a conference, or to a
Call Announce Port.
0 COS Options 223 (Flash Disable), 400 (Contact Monitor), 228 (Manual
Line), 224 (Flash for Attendant) prevent an extension from putting a party
on consultation hold.9 109-094-l 05-NAIssue 3 Revision 1105 
4-65