Mitel SX 200 DIGITAL Pabx General Descriptions Manual

							Features Description
Set COS Option 253 (Call Forward -Don’t Answer Timer) for two to six rings.
OperationOperation varies depending upon the device type as described below.
industry-standard Telephones
To set up Forwarding (all internal types except I’m Here):
lLift the handset -wait for dial tone.
lDial the access code for the desired type of forwarding.
lDial the number to which calls are to be forwarded.
l Dial tone returns.
l Hang up-the extension is available for normal use.
To cancel Forwarding (all types):
lLift the handset-wait for dial tone.
l Dial any forwarding access code.
lHang up-the forwarding is canceled, or,
lLift the handset-wait for dial tone.
lDial the Clear All Features access code (see CLEAR ALL FEATURES). This alsocancels all forwarding at the telephone.
To select Forwarding 
- I’m Here:
lAt another extension, lift the handset -wait for dial tone.
lDial the Forwarding 
- I’m Here access code.
lDial your own extension number-dial tone returns.
lHang up-the extension is available for normal use.
To set up External Forwarding at an Extension:
lLift the handset-dial tone is heard.
l Dial the desired Call Forward Access Code.
l Dial the Abbreviated Dial Access Code.
lDial the Abbreviated Dial Index Number, which contains the external tele-
phone number to which calls are to be forwarded. Dial tone is returned if
the above codes are valid; reorder tone is returned if the codes are invalid.
lReplace the handset - External Forwarding is now active.
To cancel External Forwarding at an Extension:
lLift the handset-dial tone is returned.
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							Telephone Features
l Dial any Call Forward access code.
l Replace the handset -External Forwarding is now inactive.
SUPERSET 3 Telephones
To select Forwarding (all types except I’m Here):
lFollow the same procedure as for industry-standard telephones. Remem-
ber it is also possible to go off-hook using the SPEAKER ON/OFF key.
SUPERSET3DN Teiephones
To set up Forwarding (all types except I’m Here):
lFollow the same procedure as for industry-standard telephones. Remem-
ber it is also possible to go off-hook using the SPEAKER ON/OFF key.
To activate or deactivate Forwarding already programmed:
0Press the CALL FORWARD feature access key, if programmed. The LCD indi-
cator is dark to indicate forwarding active, clear to indicate not active.
SUPERSET 4 Telephones
To display the current Forwarding type and destination:
l Press the DISPLAY key.
lPress the CALL FWD softkey - read the display.
l Press the EXIT softkey.To activate Forwarding already programmed:
l Press the SELECT FEATURES key.lDial 1 (feature number 1 is Forwarding (1: FWD)) -the current type and
destination are displayed.
lPress the ON softkey to activate forwarding; if activation is not de-sired,press the EXIT 
softkey.Forwarding is now active; the word FWD is displayed in the top left corner of
the LCD as a reminder.
To deactivate Forwarding:
a Press the SELECT FEATURES key
lDial 1 (feature number 1 is Forwarding (1 :FWD)) -the current type and
destination are displayed.
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							Features Description
lPress the OFF softkey to deactivate forwarding; if deactivation is not de-
sired, press the EXIT 
softkey.
To Set Up or Modify Forwarding:
l With the handset on-hook, press the PROGRAM feature key.
l Press the CALL FWD feature key.
The alphanumeric display shows a Forwarding type. If the displayed type is
not the one required, press the NO 
softkey; another type is displayed. Repeat
until the desired type is displayed. When the displayed type appears, press the
YES 
softkey.
If the call is to be forwarded within the PABX, dial the forwarding destina-
tion. If the call is to be forwarded to an outside number, 
pressthe SPEED CALL
key associated with that number or dial the Abbreviated Dial number, if avail-
able.
Check the number on the LCD. To correct an error:l Use the 
4 key.
lWhen the set receives a forwarded call, the display shows FROM xxxx,
where xxxx is the number or name of the set that forwarded the call.
SUPERSET 4DN Telephone
To display the current forwarding type and destination:
l Press SUPERKEY.
lFind the Forwarding softkey. (Use the More softkey).
lPress the Forwarding softkey. The display shows the current forwarding
type and destination, if programmed.
lPress SUPERKEY to return to normal display.
To activate Forwarding already programmed:
0Press the Turn FWD On sof-tkey. < FWD ON > appears in the upper right
corner of the LCD.
To deactivate Forwarding:
lPress the Turn FWD Off softkey. < FWD ON > disappears from the display.
To Set Up Forwarding:
l Press SUPERKEY.
lFind the Forwarding softkey. (Use the More softkey).
lPress the Forwarding softkey. The display shows the current forwarding
type and destination, if programmed.105 4-28
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							Telephone FeatureslPress the Change softkey. Softkeys appear for the types of forwarding en-
abled in the set’s COS.
lSelect the desired forwarding type. The display requests the destination
number.
lEnter.the destination number. If an invalid number is entered, the display
shows INVALID NUMBER. Use the 
4-softkey to back space and erase the
entry. Enter the correct number (can be a speedcall key, if programmed) or
press the Current No. 
softkey to restore the previously programmed desti-
nation, (if available).
lPress the Save/On softkey. The display returns to normal. C FWD ON > ap-
pears in the top right corner.
When the set receives a forwarded call, the display shows Forwarded from
xxxx, where xxxx is the number or name of the set that forwarded the call.
Handsfree OperationDescription4.21 This feature enables the set user to use the 
SUPERSETtelephones without
using a handset.
ConditionsThe following conditions apply to this feature:
ProgrammingOperation
9109-094-l OS-NA
lThe MUTE or MIC key can be used to turn off the microphone on
SUPfRSETtelephones. Refer to the MITEL Practice for the individual
SUPERSET telephone.
lCalls can be changed from Handsfree to the handset by lifting the handset
from the set and pressing the speaker key. The call can be changed back to
Handsfree by pressing the speaker key and then putting the handset back
into the handset cradle.
lHandsfree cannot be used. while the SUPERSETtelephone is using the pag-
er.*
lCalls can be ended by using the speaker or cancel key or the hangup
prompt.
0COS Option 604 (SUPERSET- Immediate Line Select) affects Handsfree dial-
ing; see LINE SELECTION.None
To initiate handsfree dialing:
lPress a dial pad key or a SPEEDCALL key; the system selects a line to dial on,
or,
lPress a Line Select key; the system selects a line to dial on, or,
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							Features Description
lPress the SPEAKER key; the system selects a line to dial on.
Headset Operation
DescriptionConditions
Programming
lSUPERSETtelephone compatible headsets must be supplied by the user.
0The handset must be out of its cradle for the headset to operate.
Enable COS Option 612 
(SUPERSET- Headset Operation) in the set’s COS.Operation
A call is ringing at the set:4.22 
SUPERSETtelephones can be equipped with headsets instead of hand-
sets. The set user answers incoming calls by pressing the Line Select key or the
SPEAKER ON/OFF key and hangs up by pressing the HANGUP 
softkey. The user
can also use the Auto-Answer feature with this feature to provide complete
handsfree operation.
The following conditions apply to this feature:
lSets with Headset Operation enabled must be operated only with head-
sets.
lPress the appropriate Line Select key, or,
lPress the SPEAKER ON/OFF key, or,
lWith Auto-Answer, the telephone answers automatically.
To terminate the call:
l Press the HANGUP softkey.
HoldDescription
4.23 This feature enables the set user to place the current call on hold, then
replace the handset or use the set for other calls. While the call is held, the
user can select all features normally available on the set. The held call can be
retrieved at the set that placed it on hold or at another set.
Do not confuse the Call Hold feature described here with the temporary Con-
sultation Hold that occurs during a call transfer; see TRANSFER.
See ADD HELD and AUTO-HOLD for set Hold features.
See ATTENDANT HOLD POSITIONS for Attendant Hold features.Conditions
The following conditions apply to this feature:105 4-30
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							Telephone Features
lWhen the hold is done, the SUPERSETtelephone user enters the select line
feature to choose another line; see LINE SELECTION.
l System music is heard if it is available and continues even if the held party
starts recalling to the 
SUPERSETtelephone. If music is not programmed,
silence is provided until the Hold Timeout period, when 
ringback is pro-
vided.
l All SUPERSETtelephones in a conference call can put the conference call
on hold.
lThe HOLD button is only available when talking to another party or when
in a conference call. A hold can be done implicitly at other times throughAUTO-HOLD.
l For industry-standard telephones, COS Option 211 (Call Hold and Retrieve
Access) must be enabled in the set’s COS.
lAt industry-standard telephones, the Call Hold feature does not operate if
COS Option 223 (Flash Disable) or COS Option 224 (Flash For Attendant) is
enabled in the set’s COS.
lAn industry-standard telephone can have only one extension or trunk on
hold at a time. It cannot put a conference call on hold.
lWhen an industry-standard telephone puts a call on hold it is free to make
and receive other calls.
l When an industry-standard telephone puts a call on hold (when a call is
already on hold) it swaps the party on hold with the party it is attemptingto hold. The industry-standard telephone is then talking to the first party
that had been put on hold and the second party is now on hold.
l When an industry-standard telephone puts a call on hold, the call is not
occupying the station’s key line if it has one programmed. A 
SUPERSET
telephone with an appearance of the line can put a call on hold on the in-
dustry-standard telephone’s key line as well.
lThe Call Hold Access Code does not apply to SUPERSET telephones; they
have a HOLD key.
lIf a call is on hold at a SUPERSETtelephone’s prime line, other calls can be
made only if the set has other line appearances programmed.
lCalls can be retrieved remotely when calls are held on industry-standard
telephone key lines or 
SUPERSETtelephone prime line (key or multicall)
appearances.
lCalls cannot be retrieved from Logical Lines, Direct Trunk Select, Private
Trunk and Private Outgoing lines or from Multicall Line appearances that
are not a 
SUPfRSETtelephone Prime Line appearance.
8Calls held on key line appearances on a SUPER!& telephone can be re-
trieved by retrieving the call at the industry-standard telephone or
SUPfRSf~telephone whose key line it is.
l A held call cannot be retrieved if the retrieving party has a consultation
hold in progress and the held party is an industry-standard telephone or9 109-094-l OS-NAIssue 3 Revision 1105 4-31 
						

							Features Description
SUfERSETtelephone with COS Option 233 (Never A Consultee) enabled, or
if the held party is a trunk and the retrieving party is not an industry-
standard telephone or is an industry-standard telephone with COS Option
203 (Broker’s Call) disabled and COS Option 214 (Cannot Dial A Trunk After
Flashing) or COS Option 215 (Cannot Dial A Trunk While Holding Or in
Conference With One) is enabled and the retrieving extension has a trunk
in the call on consultation hold.
lWhen a two party call on a key, Private Trunk or Direct Trunk Select line is
put on hold, other 
SUPERSETteIephones where the line appears can select
the held line to connect to the held party.
lConference calls on hold cannot be retrieved from other sets. They can be
taken from hold through other appearances of the line only if the line was
put on hold at those appearances as well.l
When a call is retrieved from an industry-standard telephone, the first
check is for a call held by the telephone itself. If no call is being held, and
if the industry-standard telephone has a key line appearance, then the
line is checked for a held call.
lThe activity of the holding set does not affect the ability of other devices
to retrieve held calls.
l There is no time limit on holding conference calls on a line.l
There is no time limit on holding calls on a personal outgoing line.l
When the held party starts ringing the holding set, the ringing is done as if
the held party had just called the holding line. That is, all 
appeara-rices of
the line ring, with delay ring etc. operational.lIf Auto-Answer is activated on the holding 
SUPERSETtelephone then it is
ignored when the held party rings the set.l
If call forward -don’t answer is activated on the holding set, the forward-
ing is done unless COS Option 222 (Call Forwarding Inhibit on Hold Time-
out) is in the holding set’s COS. Other types of call forwarding are ignored.
aOnce the held party starts ringing the holding set, the Call Hold Retrieve
feature access code no longer picks up the held party because it is ringing
the holding party. The Directed Call Pickup feature can then be used.l
Recall no answer is operational when the held party rings the holding set.
lWhen a party held by an industry-standard telephone attempts to ring theholding industry-standard telephone, if the industry-standard telephone
is busy then a recall is performed. See RECALL.l
The Do Not Disturb feature is ignored when a held party rings an industry-
standard telephone.l
Industry-standard telephones, SUPERSETtelephones, and TIE trunks can
retrieve remotely-held calls.
oThe party is held on the line for the time in COS Option 254 (Call Hold Re-
call Timer) in the holding extension’s COS. After that time, the held party
starts ringing the line it is held on. 
						

							Telephone Features
A call cannot be put on hold:
if an Attendant is in the call
when a party in the call is being rung back (Station Transfer Security)
if there is a party in the call with the Non-Busy Extension feature en-
abled
if there is a Call Announce Port in the call
if a party in the call has the call on Consultation 
Hold
if there is an Override in progress and the set is not the party being
overridden
if the set is a 
SUPfRSET4DN telephone using the Call Waiting feature
if there is a Direct Trunk Select trunk in the call
if the call is on Consultation Hold
if the trunk in a two party call is still dialing digitsout
ProgrammingAssign an access code to Feature 21 (Call Hold) for industry-standard tele-
phones to put a call on hold.
Assign access codes to Feature 22 (Call Hold Retrieve 
- Local) for industry-
standard telephones to retrieve calls on hold at the industry-standard tele-
phone and 23 (Call Hold Retrieve 
-Remote) to allow devices to retrieve calls
at other extensions.
Enable COS Option 211 (Call Hold and Retrieve Access) for the station set to
put a call on hold, and for all devices to retrieve a call.
Set COS Option 254 (Call Hold Recall Timer) in the holding extension’s COS to
the desired Call Hold recall time (1 to 10 minutes).
Enable COS Option 222 (Call Forwarding Inhibit On Hold Timeout) in the ex-
tension’s COS, if forwarding is not desired on a hold time-out.Operation
Operation varies depending upon the type of device as described below.Industry-standard Telephones
To place a call on hold:
lFlash the switchhook - transfer dial tone is returned.
l Dial the Call Hold code.
0 Dial tone is returned.
The caller is held and hears music, if provided. The extension may make or re-
ceive calls or access features in the normal manner.
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							Features Description
l Obtain dial tone.lDial the Call Hold Retrieve - Local access code.
lThe set is reconnected to the held call.
To retrieve the call remotely (from another extension):
l Obtain dial tone.
lDial the Call Hold Retrieve - Remote access code.
lDial the number of the extension holding the call.
lThe call is connected to the remote extension.
SUPERSET Telephones
To Place a Call on Hold:
lInform the caller, then press the red HOLD key. The call is held and the call-
er hears music, if provided.
lThe line status display associated with the call on hold flashes as a remind-
er.
lThe set may select another line to make calls or to access features in the
normal manner, or hang up.
To Retrieve the Call at a 
SUPERSETtelephone that has an appearance of the
held line:
lPress the Line Select key associated with the call on hold. The call is con-
nected to the remote set.
The set user can add a call on hold to another line to form a conference or to
move an established call from one line to another; see ADD HELD.
To Retrieve the Call at a 
SUPERSErtelephone that does not have an appear-
ance of the held line:
l Obtain dial tone.
lDial the Call Hold Retrieve - Remote access code.
lDial the number of the extension holding the call.
lThe call is connected to the SUPERSETtelephone.
Holiday MessagesDescription4.24 
SUPERSET telephones can display a holiday message at Christmas and
New Year’s
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							Telephone Features
Every minute, the holiday messages alternate with the usual time and date
message that appear on the 
SUPERSETtelephone display.Conditions
The Christmas message is displayed from December 23 to December 27 and
the New Year’s message from January 1 to January 4.
ProgrammingEnable System Option 20 (Holiday Messages) to show holiday messages.Operation
The regular message and the holiday message alternate every minute.
IntercomDescription
4.25 Line Select keys on a SUPfRSET4 telephone that are not used for lines or
Speed calls may be used as intercom connections. Whenever a 
SUPERSET
telephone user presses an intercom key, the system accesses the SUPERSET
telephone programmed to that intercom key and the caller is connected to
the called 
SUPERSET telephone’s Call Announce Port.Conditions
The SUPERSET telephone receiving the intercom call must be equipped with
a Call Announce Port. (See CALL ANNOUNCE.-)
ProgrammingSee CALL ANNOUNCE.Operation
To access an intercom number from a SUPERSET telephone:
lPress the appropriate key -the calling SUffRSfT4 telephone is connected
as an intercom call to the called 
SUPfRSfT4 telephone’s Call Announce
Port.
.
The caller hears only one short ringback tone and the called party receives
only a short warning tone before the connection is made. If the called
SUPERSET telephone does not have a Call Announce Port, or has one that is
busy, or is busy itself, the caller receives busy tone.
Last Number RedialDescription
4.26 This feature allows SUPfRSfTtelephone users to redial the last manual-
ly-dialed internal or external number with a single key operation.Conditions
The following conditions apply to this feature:
l The redial feature is not available when a consultation hold is in progress.
l The redial number is changed when an internal destination is successfully
dialed or a trunk group is dialed and found busy or an external number is
successfully dialed.
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