Mitel SX 200 DIGITAL Pabx General Descriptions Manual

							System Features
ProgrammingEnable COS Option 104 (Attendant Flexible Night Service Setup) for the Con-
sole.
OperationRefer to Practice 9109-094-315-NA; Attendant Console Description.
Flexible Numbering Plan (Conflict Dialing)
Description3.47 The numbering plan used within the system is completely flexible. The
user may select any combination of 
l-, 2-, 3-, 4-, and S-digit numbers.
Also see CONFLICT DIALING.ConditionsLeading digits of extension numbers must not match Feature Access codes
except codes 20 (Call Back Busy), and 31 (Executive Busy Override).
ProgrammingAssign the required extension numbers.
Operation
None
Global Find Access CodeDescription3.48 This feature allows the user to view all access codes in the system. The
system reports the type of device associated with the access code and its loca-
tion (Bay/Slot/Circuit). The user can also query the system about a particular
access code. Data in CDE Form 35 (Global Find Access Code), is generated by
the system and cannot be modified.
Conditions
None
ProgrammingNoneOperationRefer to Practice 
9109-094-210-NA, Customer Data Entry(CDE).
Hot LineDescription
3.49 This feature enables a Manual Line to be set up as a Hot Line. Upon going
off-hook, it automatically dials a preprogrammed number (internal or exter-
nal). The number is specified as the call forwarding destination for that exten-
sion.9109-094-l OS-NA
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							Features DescriptionConditions
The following conditions apply to this feature:
l The extension must be programmed as a Manual Line.
lManual Line and Automatic Callback are mutually exclusive.
l The extension must have access to Abbreviated Dial, and External Call For-
warding (if it is to dial an external number).
lThe type of forwarding programmed has no effect on the feature.
lIf the extension is called, then the forwarding feature still works as usual.
lThe Hot Line call is a reroute to the forward number; see CALL REROUT-
ING.
l Valid Hot Line destinations include all valid Call Forwarding destinations.
lA DTMF receiver circuit is needed for the Hot Line call regardless of thetype of the destination.
ProgrammingEnable COS Option 228 (Manual Line) for the extension.
The Attendant must program a “Call Forward 
- Follow Me” destination num-
ber for that extension; see ATTENDANT CALL FORWARD SETUP AND CANCEL.
If programming the destination number from the extension then enable one
of the call forwarding COS options in the extension’s Class of Service.
OperationLift handset; the extension is rerouted to the forwarding destination auto-
matically.
Hunt Groups
Description3.50 Hunt groups, or master number hunting, allows a collection of devices to
share a common access code. A caller can be routed to or dial the access code
(the master hunt number of the hunt group), and have the call completed to
an available extension in that hunt group. Extensions within a hunt group
may still be accessed directly by dialing the extension number.
A Hunt Group is busy if all members of the Hunt Group are busy.
If all devices in a Hunt Group are busy and there is an Overflow point pro-
grammed, the call is forwarded to the Overflow point (if it is 
avaiiable).lf
there is no Overflow point programmed or if it is busy, then the caller findsthe hunt group busy. See 
CAMPON for information on Campon to busy hunt
groups.
If the caller camps on then the first extension in the Hunt Group list without
Do Not Disturb activated receives a 
campon beep and Swap Campon capabili-
ty for the first party camped on to the hunt group; see SWAP 
CAMPON.105 3-449 109-094-l 05-NA
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							System Features
See TRUNK GROUPS for details on trunk groups.
Some special types of hunt groups include:
lRecording hunt group; see RECORDING DEVICE SUPPORT.l
UCD Agent Hunt Group; see UNIFORM CALL DISTRIBUTION.l Automated Attendant Hunt Group; see AUTOMATED ATTENDANT.
Two types of hunting are provided by the system, Circular and Terminal:
lCircular Hunting starts at the extension after the last extension in the hunt
group to which a call was completed (the extension rung), and hunts over-
all extensions in the hunt group in the sequence programmed. Hunting
stops at the first idle extension found.l
Terminal Hunting starts at the first extension in the hunt group and termi-
nates at the first idle extension found. Hunting takes place in the order in
-which the extensions were programmed into the hunt group.Conditions
The following conditions apply to this feature:
l An extension must be programmed before programming it into a Hunt
Group.
l A maximum of 50 hunt groups may be programmed.l A hunt group may have a maximum of 50 members.
lThe overflow is only checked once, when the call is initially made to theHunt Group.
lAn Extension cannot be assigned to more than one Hunt Group.l
An extension in a hunt group is passed in the hunt, if:
it is busy
call forwarding is in effect
Do Not Disturb is setit is busied-out
it is locked out
it is a 
SUPERSETtelephone with a busy prime linel
A hunt group can have only one Overflow point; however, a device can bethe Overflow point for more than one hunt group.
lThe following overflow points are allowed: hunt groups, sets, extensions,
datasets, consoles, 
LDNs, Night Bells, and ACD paths.l
Data hunt groups can have only other data devices (or data hunt groups)for an Overflow point. 
						

							Features Description
lOverflow is not permitted if the overflow point has forwarding active.
lWhen a hunt group overflows to another hunt group, overflow to the sec-
ond hunt group’s overflow point is not permitted.
lAll tenant and CO5 checks involving a hunt group use the first pro-
grammed member of the hunt group.
lRecall never involves hunt groups (unless a reroute through CALL REROUT-
ING) 
- recall can only occur to the individual hunt group members.
ProgrammingProgram all extensions via CDE Form 09 
(StationISUPERSE~Sets). Program da-
tasets via CDE Form 42 (Data Assignment).
Program the Hunt Group via CDE Form 17 (Hunt Groups).
Enter the desired extension numbers of sets, datasets.
Enter the hunt group access code.Enter the appropriate options for the hunt group.
Illegal Access IntereeptDescription
Conditions
Programming
To cause all calls to restricted numbers to be routed to a specific answering
point, access CDE Form 19 (Call Rerouting Table) and enter the desired an-
swering point access code, into the appropriate column for 
the”Station llle-
gal Number Routing For This Tenant” Call Type.Operation
None 3.51 Calls to restricted access codes or extension numbers can be routed to a
given answering point for completion. This point can be an LDN position on
the Attendant Console (see CONSOLE LDN KEYS) or any valid reroute point.
llegal number intercept points can be programmed to be different or the
same for DAY, NIGHTl, and NIGHT2 operation.
The following conditions apply to this feature:
l If the required programming is not done, such calls receive reorder tone.
lOnly sets, DISA trunks, and CO trunks are routed to the answering point.
0 See DID/DIAL-IN/Tie INTERCEPTS for illegal number handling for DID and
Tie trunks.
lIf the call is routed to a console, the call is shown as an intercept call at the
console.Inhibit Trunk Ring-Me-Back During Dialing
--
Description
3.52 This feature inhibits the operation of a particular instance of the Station
Transfer Security feature. If an industry-standard telephone is dialing and105 3-469 109-094-l 05-NA
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							System Featuresgoes on-hook while a trunk is on consultation hold, that trunk does not 
ring-
back the station and is instead dropped. This prevents trunk lock-ups when
the flash on the trunk was intended as a hang-up and the station user did not
.expect a trunk to be on consultation hold.Conditions
The following conditions apply to this feature:
lCO5 Options 401 (Call Park) and 403 (Trunk Recall Partial Inhibit) are mutu-
ally exclusive.
l This only operates for industry-standard telephones.
lThis only operates for single trunks on consultation hold. Non-trunks and
conference calls ring back the industry-standard telephone.
lSerial trunks are not dropped; they recall back to the console.
lIf the station has called another party that has external call forwarding
enabled and hangs up during the dialing of the external number, the held
trunk is transferred to the external number and is not dropped.
ProgrammingEnable COS Option 403 (Trunk Recall Partial inhibit) for the extension.Operation
Establish a trunk call.
Flash.
Dial tone is returned
Hang up.
Trunk is dropped.
Intercept to Recorded Announcement
.Description
3.53 Incoming trunk calls can be intercepted to groups of recording devices
after dialing vacant numbers, reaching busy extensions, obtaining no answer,
or as required.Conditions
None
ProgrammingSee RECORDING SUPPORT.
Enter the extension of the recording device hunt group into CDE Form 19
(Call Rerouting Table) for the 
appropriate.routing.Operation
None
Inward Restriction (DID)Description
3.54 An extension may be restricted to not receive calls directly from DID
trunk calls.
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							Features DescriptionConditions
None
ProgrammingEnable COS Option 226 (Inward Restriction 
- DID) for the extension.Operation
None
Last Party Receives Dial ToneDescription
3.55 This feature allows the last party left on a call, after the other party(s)
hang up, to receive dial tone and be able to dial. Normally, this party would
receive silence and after 30 seconds be locked out: see LINE LOCKOUT.Conditions
The following conditions apply to this feature:
lThe feature applies only to station and SUPfRSE~telephones.
lThe feature has no effect on SUPERSETtelephones which have the handset
in the cradle, have the auto answer feature set, or are on a line that cannot
be used for originating calls.
lThe feature has no effect on station sets that are members of recordinghunt groups.
lThis feature does not work on telephones with either COS Option 228
(Manual Line) or COS Option 241 (Receive Only) enabled in their Class of
Service.
ProgrammingEnable System Option 22 (Last Party Clear 
- Dial Tone).
aOperation
Establish a call. All of the parties in the call except one hang up. The remain-
ing extension hears dial tone and can dial a new call.
Line LockoutDescription
3.56 If an extension goes off-hook, and does not dial digits or go back on-
hook for a length of time, or if the extension does not hang up at the end of a
call, then the extension will be locked out. In the locked-out state, the exten-
sion cannot originate or receive calls. The extension appears busy to potential
callers.
See LOCKOUT ALARM for an alarm generated from Line Lockout.Conditions
The following conditions apply to this feature:
lDial tone time-out is 15 seconds, with an additional 30 seconds of reorder
tone before lockout is applied to the extension.105 3-489 109-094-l 05-NA
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							System Features
a. Calls cannot be transferred to locked out extensions.l
Locked out extensions are not hunted in hunt groups.
ProgrammingNone
OperationTo remove the extension from the locked-out state, go back on-hook.
Line Types and Appearances for SUPERSE~Telephones
* Description3.57 SUPff?SfTtelephones are equipped with keys that can be used as Line
Select Keys to provide additional lines to the telephones, appearances of oth-
er telephones, and direct access to trunk lines.
SUPERSET telephones have two components then - the telephone and the
lines on the telephone. The telephone and the lines are not always busy at the
same time. The system sometimes has to distinguish between the 
SUPERSET
telephone and the lines on the telephone. One or more lines (except the
Prime line) may be in use, but the telephone itself is still idle and available for
a call.
Lines have root devices, which can be telephones, 
SUPERSETtelephones, or
logical lines.
Prime Line: Every 
SUPERSE~telephone must have a Prime Line. The
SX-200 DIGITAL system identifies the set by its Prime Line extension number.
lA prime line can be a multicall or key line depending upon the type of the
next programmed appearance of the prime line.If an appearance of a
prime line is programmed at other sets as a multicall line, then the prime
line is a multicall line. If an appearance of a prime line is programmed at
other sets as a key line, then the prime line is a key line.
lThe prime line is always a both way and immediate ring line.
There are five line types:
Personal Outgoing Line: This line is an outgoing-only line that allows the
user to make an outgoing call without making the Prime Line busy to incom-
ing calls.
lIt has no extension number associated with it.
lThere can only be one per SUPERSETtelephone.
Key Line: This is an appearance of an extension number that can be an indus-
try-standard telephone’s 
line, a SUPfRSfTtelephone’s Prime Line or a logical 
						

							Features Description
line. If the line is in use at one set, the other appearances of the line are busy
and unavailable for separate calls. See the Line Privacy feature description in
this Practice for joining established calls on key lines.
lDirection and Ring Variants can be programmed independently for each
appearance.
l It can appear on several SUPERSETtelephones.
lThere can be only one appearance of any one key line on a SUPERSETteIe-
phone.
Multicall Line: This is an appearance of an extension number that can be an
industry-standard telephone’s line, a 
SUPERSETtelephone’s Prime Line or a
logical line. When one appearance of a Multicall Line is in use, the other ap
pearances are still available to make or answer calls.
lDirection, Ring and Secretarial Variants can be programmed independent-
ly for each appearance.
l It can appear on several SUPERSETtelephones.
lThere can be up to fifteen appearances of any one multicall line on a given
SUPERSET telephone.
l The Secretarial Operation feature description in this Practice only applies
to multicall lines.
Direct Trunk Select Line: A DTS Line operates like a Key Line, but it accesses a
specified dedicated CO trunk directly. It can be used for incoming and outgo-
ing calls.
lDirection and Ring variants can be programmed independently for each
appearance. The Direction variant allows control of the type of trunk
call,incoming or outgoing or both.
l
It can appear on several SUPEI?5ETtelephones.
lThere can be only one appearance of any one Direct Trunk Select line on a
SUPERSET telephone.
lThe trunk associated with the line must be in a trunk group for outgoing
calls to be possible.
lThe trunk ignores Do Not Disturb on the SUPfRSETtelephone when it
originates if there is only one appearance of the line.l
The calls on the trunks bypass ARS but do use the SMDR feature if enabled.
lThe user can transfer calls on this line to other extensions.l
When the far end hangs up on a Direct Trunk Select line, all parties con-
nected are cleared down, and the trunk occupies the line while it clears
down.105 
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							System Features
lWhen the trunk hangs up, all parties in the call on the line are put idle.
lDTS trunks are unavailable to ARS, regardless of ARS programming.
Private Line: Like a DTS Line, a Private Line accesses a specified dedicated CO
trunk directly. However, the user can only transfer established calls on this
line to other SUPERSETtelephones that have an appearance of the line, using
Privacy Release. See PRIVACY ENABLE/PRIVACY RELEASE. 
SUPERSfT4 tele-
phones are registered multi functional (MF) to accommodate this type of op-
eration where the operating TELCO provides a less expensive rate for trunks
connected to private trunk lines.
lThe same conditions apply as for Direct Trunk Select Lines.
Line Appearance Variants
Direction: both way, incoming only, outgoing only.
This allows an appearance of a line to be restricted to being used for originat-
ing or receiving calls, or both.
NOTE: The outgoing direction for a line on a set is ONLY available if the line
is programmed for no ring; if programmed for delayed ring or imme-
diate ring then the line must be either both way or incoming only.
Ring: no ring, delayed ring, immediate ring.
This allows new calls to an appearance to cause a 
SUPERSfTtelephone to ring
immediately, ring after a delay or not ring at all. The delay time is from COS
Option 253 (Call Forward 
- Don’t Answer Time). The Class of Service used isderived from the root device (trunk, 
SUPERSETtelephone, industry-standard
telephone) of the line. For logical lines, the first SUPERSETtelephone where
the line is programmed is used. The use of the Call Forward 
- Don’t Answer
time prevents delay ring calls from ringing an extension or line from which
they could be forwarded momentarily.
Secretarial: non-secretarial, secretarial.
This allows special interaction with the Do Not Disturb feature; see SECRE-
TARIAL LINE.
Line ringing
For key line types, there can be only one caller calling the line at a time. When
the caller calls the line, all of the appearances indicate a ringing line and the
SUPERSETtelephones where the appearances appear may start to ring if the
SUPERSETtelephones are idle.
When a multicall line is called, there can be as many callers ringing the line as
there are appearances that are free to be rung. When a caller rings the line,9109-094-l 05-NA
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							Features Description
the first appearance of the called line is rung on all 
SUPERSETtelephones
where the line appears. The next caller of the line makes the next appearance
on all 
SUf?Ef?SE~telephones (the next level or tier of appearances) ring. On a
single 
SUPERSETtelephone, the appearances of a multicall line are rung in
order from lowest key number to highest key number.
Each line on a 
SUPERSETtelephone that rings can cause the SUPERSETtele-
phone to ring if the set is not in use and as long as the set does not have the
Auto-Answer feature activated. If the 
SUPERSETtelephone is in use andoff-hook or the Auto-Answer feature is enabled then each line that starts to
ring causes the set to warble briefly if the set is off-hook. This new call ring
can be limited with COS Option 611 (Limited New Call Ring) so that only the
first ringing line on a telephone provides the short ring.Conditions
The following conditions apply to this feature:
0Any line of any line type can have a maximum of sixteen appearances, in-
cluding the prime line of a set.
lAn extension or trunk can be the root of only one line type.
0See FORWARDING for details on lines and forwarding.
0For some features, the programmed sequence of appearance is important;
the Review feature in CDE allows the sequence to be viewed.
ProgrammingSpecify a time for COS Option 253 (Call Forward 
- Don’t Answer) in the Class
of Service of the appropriate device for the delay ring time for a line.
For 
SUPERSETtelephones with heavy call traffic on several lines on the set,
enable COS Option 611 (Limited New Call Ring) to limit the new call ring giv-
en to the set.Operation
Not Applicable.
Local SwitchingDescription
3.58 Local Switching allows two lines on the same analog equipment bay to
be directly connected together, bypassing the normal switching route to theDX Switching Matrix in the Main Control.
This increases the traffic capacity of the system.Conditions
The following conditions apply to this feature:l
Local switching can only be achieved for 2-party calls; all conference type
calls are routed through the DX Switching Matrix.
lLocal switching applies only to analog bay line circuits.105 3-529 109-094-l 05-NA
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