Mitel SX 200 DIGITAL Pabx General Descriptions Manual

							System Featuresl
Local switching applies to outbound calls once dialing has been com-
pleted.
.oThe Traffic Measurement feature can be used to check the usage of local
switching in analog bays.
ProgrammingNoneOperation
None
Lockout AlarmDescription
3.59 When a set is locked out, if Lockout Alarm is enabled, all consoles warble
with a long-short-long cadence. This cadence overrides all other cadences
that might be active. The Attendant can display the time and date the lock-
out alarm occurred, the extension number of the device, and a message stat-ing that the device has been off-hook too long.
The lockout alarm provides three major functions:
l audible alarm through the console
l activation of the alarm relaysl
display of the location of the locked out device
The station or set that becomes locked out is then considered unavailable and
the alarm totals are recalculated by the maintenance system.Conditions
The following conditions apply to this feature:
0COS Option 227 (Lockout Alarm Applies) must be enabled for the stations
or sets for this feature to operate.
0COS Option 102 (Attendant Display of System Alarms) must be enabled for
the alarm icon to flash when a lockout alarm occurs.l
A lockout alarm occurs 45 seconds after the station or set goes off-hook.
lThe alarm totals are updated when a lockout alarm occurs.
0There can be 32 Lockout Alarms active at any one time; further Lockout
Alarm(s) are only recorded in the Maintenance logs.
0The Lockout Alarm cadence still rings if COS option 100 (Attendant Bell
Off) is enabled.
aThe Lockout Alarm feature operates with COS Option 701 (No Dial Tone)
enabled.l
When a console is in restricted service, the Lockout Alarm cadence rings
but the user is not able to read the alarm or turn the warbling off. The re-
stricted access code must be re-dialed before the user can read the alarm. 
						

							Features Description
Programming
Operation
lWhen no DTMF receivers are available, the 45 second time period before
the Lockout Alarm occurs is increased by the time required to wait for an
available receiver.
Enable COS Option 227 (Lockout Alarm Applies) in the Class of Service of the
extensions for which the feature applies.
Enable COS Option 
‘I 02 (Attendant Display of System Alarms) for those con-
soles which can read and cancel the Lockout Alarms.
Enable COS Option 108 (Attendant Audible Lockout Alarm) to cause the con-
sole to audibly ring for a Lockout Alarm.
Display a lockout alarm on a console by pressing the following:
FUNCTION 
hardkey - APPLICATION softkey - SHOW LOCKOUT softkeyRefer to Practice 9109-094-3 
15-NA, Attendant Console Description, for fur-
ther information.
Logical Lines
Description3.60 A logical line is a line on a SUPERSETtelephone that is not an appearance
of any station or other 
SUPfRSE~telephone. Each logical line has its own ex-
tension number and exists solely on a single 
SUPERSETtelephone. Logical line
extension numbers can be used in many places where station or 
SUPERSET
telephone lines can be programmed (CALL REROUTING, etc).Conditions
The following conditions apply to this feature:
lLogical lines are either key or multicall type lines.
lThe SUPERSETtelephone where the first appearance of the logical line re-
sides is used for COS, COR, and Tenant checks.
l Logical lines may be viewed by using CDE Form 09 (StationISUPERSETSets)
review procedures.
lLogical lines are created implicitly when a vacant extension number is pro-
grammed in for a line key.
ProgrammingRefer to CDE Form 09 
(StationISUPfRSETSets).
OperationNone
Manual Line
Description3.61 An extension with this feature in its COS is routed directly to the exten-sion’s Dial 0 routing point upon going off-hook. The extension can still re-
ceive calls.105 3-549 109-094-l OS-NA
Issue 3Revision 1 
						

							System FeaturesConditions
The following conditions apply to this feature:
lThe extension does not receive dial tone, but does receive ringback tone.
lIf there is no Dial 0 routing point for the current night service then reorder
tone is given to the extension.
l Priority Dial 0 applies.
lThe call is made as a reroute to the Dial 0 point.l COS Option 228 (Manual Line) and COS Option 300 (Automatic Callback) 
-
are mutually exclusive.
ProgrammingEnable COS Option 228 (Manual Line) for the extension.
Enter appropriate answer point (e.g., an Attendant LDN) in Station Dial 0
Routing in CDE Form 19 (Call Rerouting Table) for the extension’s tenant.
OperationTo originate a call, lift the handset; the dial 0 point rings
Meter Pulse Collection
Description3.62 Meter pulses are often used to calculate the cost of outgoing trunk calls
thus allowing the call to be charged back to the originator. The system can be
set up to detect and collect certain types of meter pulses sent to a trunk circuit
during outgoing calls; these are then recorded in the trunk’s SMDR reports.
Types of meter pulses which can be detected by the PABX without additional
hardware include:
0 Tip-Ring reversals
a XT lead signaling (Analog CO Trunk)
0 M&MM lead signaling (Digital LYGS Trunk)
Refer to Practice 9109-094-200-NA, Shipping, Receiving, and Installation
Instructions, for location of correct leads and proper interface to the sendingequipment.
Other types of meter pulses common in the telephone industry include 50H2,
12 
kHz, and 16 kHz type pulses. Detection of these types requires the addition
of an 
externai interface which converts these pulses to a ground signal which
is then applied to the XT Lead for the analog CO Trunks, or to the M or MMlead for the Digital 
LS/GS trunks (for Digital LS/GS trunks, -48 Vdc must be
applied to the other lead so that when the ground is applied to the M or MM
lead, current flows through the circuit and gets detected as a pulse).
This feature is associated with the Message Registration feature. SeeSection 5, Hotel/Motel Features for additional information.
ConditionsThe following conditions apply to this feature:
9109-094-l 05-NA
Issue 3Revision 1105 3-55 
						

							Features Description
lThe PABX can only detect and collect the types of meter pulses identified
above.
lThe trunk must provide answer supervision. This is counted as the first me-
ter pulse.
lMeter pulses are not recorded for ACD agents if System Option 44 (ACD
Reports) is enabled.
l The system can record a maximum of 65535 pulses.
lPulses are always recorded regardless of what is happening to the trunk
(hold, talking etc).
ProgrammingIn the COS for the trunk, enable COS Option 247 
(SMDR Record Meter Pulses)
in CDE Form 3 (COS Define).
Enable System Option 23 (Message Register Count Additional Supervisions) in
CDE Form 4 (System Options/System Timers).
Enable Option (Far-end Gives Answer Supervision) in CDE Form 13 (Trunk Cir-
cuit Descriptors).
OperationAs meter pulses are received, they are collected by the PABX and reported in
the trunk’s SMDR record.Moving Stations and 
SUPfRSETTelephones
Descriptione
Conditions
Programming
Operation3.63 This feature allows easy moving of extensions from one circuit to anoth-
er. Previous programming for the extension, such as name, COR, COS, etc. is
preserved and moved with the extension.
The device must be idle when the move is attempted and the new location
must have nothing programmed.
Refer to Practice 
9109-094-210-NA, Customer Data Entry (CDE), for full de-
tails of programming.
Refer to Practice 
9109-094-210-NA, Customer Data Entry (CDE), for full de-
tails of operation.Multi-Attendant Positions
Description3.64 The system can handle multiple Attendant Consoles with unique Hold
Slots for each Attendant. Incoming trunk calls can be programmed to appear105 3-569 109-094-l 05-NAIssue 3
Revision 1 
						

							System Features
Conditions
Programming
Operation
at all consoles, or specific console(s). Similarly, extension Dial 0 calls, Priority
Dial 0 calls, Intercept to Attendant calls, etc., can be programmed to appear at
all consoles, or at a specific console(s).
Any console in a particular tenant group can switch that tenant group to
Night Service or to Day Service; see ATTENDANT NIGHT/DAY SWITCHING.
See TENANTING, RECALL, and CONSOLE LDN KEYS; see also ATTENDANT
TRANSPARENT MULTI-CONSOLE OPERATION.
The following conditions apply to this feature:
lWhen a call appears at more than one console, the first console to answer
is connected to the call; other consoles stop being alerted for this call.
0There is a maximum of eleven consoles per system.
Assign consoles via CDE Form 07 (Console Assignments).
All operations are identical for all Attendant Consoles in the same COS and
Tenant group.
See ATTENDANT FEATURES.Music on Hold (MOH)
Description3.65 A customer-provided music source can be connected to the System via a
Music On Hold/Pager module on the Universal Card for use with 
Campon,
Hold, UCD, ACD, and other features.
See 
CAMPON and HOLD.
Refer to Practice 
9109-094-200-NA, Shipping, Receiving and Installation In-formation for wiring details.
ConditionsThe following conditions apply to this feature:
0 The music source should be between 50 and 500 mV rms.
l Input to the system is 600 ohms ac transformer coupled. A dc voltage
should not be applied to this input.
0Only one source of music may be programmed for the system.
ProgrammingProgram a Music on Hold module into CDE Form 18 (Miscellaneous System
Ports).
OperationNone 
						

							Features Description
Names
Description3.66 The system programmer can assign names to Extensions, Classes of Ser-
vice,Tenants, Trunks, Trunk Groups, ACD Paths, ACD Positions, ACD Agent
Groups, and Hunt Groups.
With Generic 1002, names can only be assigned to 
SUPERSET and
SUPERSETQDN telephones.
A user of a 
SUPERSET or SUPERSET4DN telephone can program a name at
the telephone.Conditions
The following conditions apply to this feature:
lTrunk, Trunk Group, ACD Path, Acd Agent Group, Tenant, and Class of Ser-
vice names can be up to 8 characters long.
lExtension and ACD Position names can be up to 10 characters long.
lHunt group names can be up to 12 characters long.
lHunt groups must have an access code programmed before a hunt group
name can be added.
lThe programmer cannot enter names from the Attendant Console because
it has no alphabetic keyboard.
lTenant and COS names appear only on Consoles. Set and Trunk names ap-
pear on Consoles, 
SUPERSET and SUPERXT4DN telephones.
lMixed case is only allowed for hunt groups.
lProgramming the name of a SUPERSETteIephone in CDE overwrites the
name programmed at the 
SUPERSETtelephone. Also, programming the
name at the 
SUfERSETtelephone overwrites the name in CDE.l The characters 
\, -, I, {, } are invalid except for hunt group names.
lTrunk groups cannot include single or double quotation marks.
lHunt group names cannot start with a digit (0 through 9), # or * or have ablank or a -in them.
l Analog Networking information may replace trunk or trunk group names
on displays; see ANALOG NETWORKING.
ProgrammingRefer to the following forms in Practice 
9109-094-210-NA, Customer DataEntry (CDE) for further information:
Name TypeCDE FormI
IACD Path NamesForm 41 (ACD Paths)I
I
ACD Position NamesForm 39 (ACD Agent Groups) and Form 40 (ACD
Supervisors)
I105 3-589109-094-l 
05-NAIssue 3Revision 1 
						

							System FeaturesName Type
CDE Form
Class of Service NamesForm 03 (Class of Service Define)
Hunt Group Names
Set NamesForm 17 (Hunt Groups)
Form 09 (StationISUPERSETSets)
ITrunk NamesForm 15 (Dial-In Trunks) or CDE Form 14 
(Non-Dial-in Trunks)
- I
Trunk Group Names
Tenant NamesForm 16 (Trunk Groups)
Form 19 (Call Rerouting Table)
OperationProgramming a name varies depending upon the type of telephone as de-
scribed below.
SUPERSET Telephone:
0 Press the PROGRAM softkey.
0 Press the NAME softkey; the display shows: DIAL IN NAME.
Enter the name using the telephone keypad. Above each key are printed its
associated letters, e.g., the “2” key has the letters “abc” above it. To choose
the first letter, press the key once; to choose the second letter, press the key
twice, etc. When the last associated letter appears, a subsequent press dis-
plays the key number. Further key presses cycle through the letters again.
When the desired letter is displayed, press the 
-t softkey to enter it. To cor-
rect an erroneous entry, use the 
* softkey. The * key also gives the four spe-
cial characters . Q Z and 
’when pressed repeatedly. The #, 1 and 0 keys
do not provide special characters.
When the name is complete:
0 Press the SAVE softkey
SUPERSET 4DN Telephone:
To program a name:
0 Press the SUPERKEY.
lPress the YOUR NAME softkey. The display changes to ENTER NAME:
Letters are displayed on the LCD as they are dialed on the telephone keypad.
The first press of any of these keys displays the first letter that appears on its
key cap. The second press of the same key changes the display to the second
letter and so on. When all the letters associated with a key have been dis-
played, the number is displayed. Further presses cycle through the letters
again. When the desired letter is displayed, enter it by pressing the 
+soft-
key or by entering the next letter, if it is on a different key. (The 
-)key is9 109-094-l 05-NA
Issue 3Revision 1105 3-59 
						

							Features Description
also used to enter spaces). Follow the same procedure to find and enter the
other letters in the name. If an error is made, press the 
4softkey to back
up and change a letter.
Telephone keypad key caps 1, 
*,0, and # are not marked with all the charac-
ters they can enter. They are as follows:
KeyCharacters
1! ? % 1
*‘-*
0@&SO#
.,/#
When the name is complete:
lPress the SAVE softkey.
Never a Consultee Extensions
Description3.67 This feature protects an extension from being dialed or retrieved by ex-
tensions that have a consultation hold in progress.Conditions
The following conditions apply to this feature:
lThe feature is checked when a caller is retrieved from being held by an ex-
tension or by the console.
ProgrammingEnable COS Option 233 (Never a Consultee) for the extension.Operation
An extension establishes a call. The extension flashes, putting the call on con-
sultation hold, and dials a third party that has the feature enabled. The call to
the third party is blocked and the calling extension receives’reorder tone.Never a 
ForwardeeDescription
3.68 This feature prevents an extension or console from having any calls for-
warded to it by another extension. Extensions are prevented from setting up
forwarding to extensions or consoles with the feature enabled.ConditionsThe following conditions apply to this feature:
lCalls directed to the extension by hunting are not affected by the selection
of this feature.105 3-609 109-094-l OS-NA
Issue 3Revision 1 
						

							System Features
lIf an extension attempts to forward a call to an extension with this feature
enabled (the feature was enabled after the forwarding was setup), the for-
warding is ignored.
ProgrammingEnable COS Option 234 (Never a Forwardee) for the extension or console.
Operation
None
Night BellsDescription3.69 This feature allows incoming and internal calls to be directed to common
alerting devices. The call can be answered from the Attendant Console or
from an extension with TAFAS Access; see TRUNK ANSWER FROM ANY STA-
TION (TAFAS).The system provides a contact closure which operates the alerting device.
Night Bells are activated by relays on a Universal Card Receiver/Relay module;
referto Practice 9109-094-200-NA, Shipping, Receiving and Installation In-
formation.
The extension number assigned to the Night Bell can be used as an answer
point or alternate answer point for most features in the system.
ConditionsThe following conditions apply to this feature:
lUp to 25 night bells can be programmed.
0See ATTENDANT DEFAULT CALL POSITIONS for a description of the console
NIGHTBELL sof-tkey.
0More than one caller can ring a Night Bell at a time - it is always available
to be called and no caller will find it busy.
l Extensions can dial a Night Bell directly.
lThe Night Bell itself has no tenant. Tenant checks are done using the ten-
ant of the Night Bell’s caller.
lStandard ringing cadence only is used for Night Bells.
lCalls can be transferred to Night Bells.
lRecall features do not operate when ringing a Night Bell.
ProgrammingAssign each Night Bell in CDE Form 18 (Miscellaneous System Ports).
Operation
See TRUNK ANSWER FROM ANY STATION (TAFAS).
Night/Day Switching -SUPERSET and SUPERSET4DN TelephonesDescription3.70 A 
SUPERSET or SUPERSET4DN telephone can put the system (or particu-
lar tenant group or groups) into DAY service or one of two different night 
						

							Features Description
Conditions
ProgrammingEnable COS Option 609 (Night Service Switching) in the set’s Class of Service.
OperationOperation varies depending upon the type of telephone as described below. service modes, NIGHT1 or 
NIGHTZ. In Night Service, SUPERSET and
SUPfRSET4DN telephones display NIGHT 1 SERVICE or NIGHT 2 SERVICE asappropriate. Also see NIGHT SERVICES, TENANTING, and ATTENDANT NIGHT/
DAY SERVICE SWITCHING.
The following conditions apply to this feature:
lThis feature is available at SUPERSET and SUPERSE~4DN telephones only.
l Tenanting restrictions can be applied; see TENANTING. Refer to Practice
9 
109-094-230-NA, Tenanting.
SUPERSET 4 Telephonel Press the SELECT FEATURES key.
lPress the NIGHT ANS softkey. One of the two alternative modes is dis-
played, followed by a question mark, e.g., “NIGHT 1 
?‘I. The YES, NO and
EXIT 
softkeys appear.
lIf the mode shown is the one desired, press YES. If not, press NO and the
other alternative is displayed; then press YES. To leave the system in itsUNIVERSAL current mode, press EXIT.
SUPERSET 4DN Telephonel Press the SUPERKEY.
lPress the MORE softkey until the NIGHT ANSWER softkey appears.
lPress the Night Answer softkey. The top display line indicates which mode
is currently active (e.g. CURRENTLY DAY SERVICE). 
Softkeys appear for the
two alternatives.
lPress the softkey for the desired mode; or, to leave the system in the cur-
rent mode, press the BACKUP 
softkey or the SUPERKEY.
Night Services
Description3.71 The PABX has three different service modes: DAY, NIGHTI, or NIGHTZ.
When the PABX or tenant group is in night service mode, incoming trunk calls
and calls to the Attendant may be rerouted to specified extensions or be
caused to activate common alerting devices (Night Bells).
ConditionsThe following conditions apply to this feature:
lThis feature is available on a per tenant basis.105 3-629 109-094-l 05-NA
Issue 3Revision 1