Mitel SX 200 DIGITAL Pabx General Descriptions Manual
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Attendant Features OperationTo connect to the default paging zone, hold down the PAGE key. The connec- tion remains until the PAGE key is released. To connect to a paging zone other than the default zone, dial the ‘Paging Access To Specific Zones’ access code, followed by the desired paging zonenumber (l-9). While the console’s default page zone is in use, the PAGE key LED is lit on all consoles for which the same default zone applies. If the paging zone(s) cannot be accessed, busy tone is returned. Attendant Paged Hold AccessDescription 2.36 The Attendant can put a party on hold, and page for someone to pick up the call from the attendant hold position. The paged party dials a code consisting of the Hold Pickup Access Code, fol- lowed by two digits that identify the console, followed by the hold slot num- ber. The Attendant should announce this digit string when paging the called WY. Also see ATTENDANT PAGING ACCESS.Conditions The following conditions apply to this feature: 0Consoles, industry-standard telephones, SUPERSE~ telephones, DISA trunks and TIE trunks can pickup the held calls. lThe party picking up the call must be able to connect to the held party; see DEVICE INTERCONNECTION CONTROL. lThe attendant cannot pick up a held call if it has a source party. lAn extension cannot pick up the held party if the extension has a consulta- tion hold in progress and the held party has COS Option 233 (Never A Con- sultee) enabled. l A station or SUPfRSETtelephone (with a consultation hold in progress) cannot pick up the held trunk if the station or SUPERSETtelephone has COS Option 214, (Cannot dial a trunk after flashing) enabled. lA station or SUPERSETtelephone with a conference with a trunk on con-sultation hold cannot pick up the held trunk if the station or SUPERSET telephone has COS Option 215, (Cannot Dial a Trunk if Holding or in Conf With a Trunk) enabled. ProgrammingAssign an access code to Feature 16 (Hold Pickup Access - Attendant Hold Slots). Enable COS Option 225 (Hold Pickup Access -Attendant Hold Slots) in the COS of the device from which the pickup call is made.
Features DescriptionOperation If paging the default paging zone: lPut the calling party on hold using one of the console HOLD slots. When the Attendant presses the PAGE key, the console displays the access code assigned to Feature 16 followed by two digits that identify the console, followed by n. The “n” digit represents the hold slot number. The Attendant should learn this code; it is not displayed when specific zone paging is used. oPage the second party, specifying the displayed number (the last number being the number of the hold slot).l When the second party dials the displayed number, the second and held parties are connected.l If the paged party does not call, the held party recalls to the Attendant au- tomatically; see ATTENDANT HOLD POSITIONS. If paging a zone other than the default zone: lPut the calling party on hold using one of the console HOLD slots. lDial the ‘Paging Access To Specific Zones’ access code, followed by the de-sired zone. lPage the second party, specifying the console’s Hold Pickup Access Code, followed by the number of the hold slot, e.g. 677002 (where 677 is the Ac- cess Code, 00 is the Console, and 2 is the Hold Slot number).l The paged party dials the announcedcode. If the paged party does not call, the held party recalls the Attendant automatically. Refer to Practice 9109-094-315-NA, Attendant Console Description.Attendant Serial CallDescription 2.37 An incoming trunk call can be set, before being transferred by the Atten- dant, to recall to the Attendant after the trunk finishes a call in the system. This is in addition to the normal recall features. This allows a caller to speak to several individuals in the system without the need for transfers by the called extensions.ConditionsThe following conditions apply to this feature: l Attendant Serial Call is available on all trunk calls for all trunk types.l Serial call returns a trunk to the console that estatjlished the call under thefollowing conditions: - The party, except a console, that is talking to a serial trunk hangs up. - ACD interflows a serial trunk to a DROP CALL interflow point. - A final ringback time out occurs for the serial trunk and it is not ringing a console, LDN or night bell.l Transparent Multi-Console Operation has no effect on Serial Call.105 2-249109-094-l OENA Issue 3Revision 1
Attendant FeatureslThe RING AGAIN softkey does not appear for a serial trunk call that recalls back to the console (however it recalls). lA serial call that is released to a Subattendant will not have its recall point changed to the Subattendant telephone; see SUBATTENDANT.l Enabling serial call clears any previous serial call setting by another console and any recall point set up to any other device; see RECALL.l Serial calls appear at the RECALL call position at the console; see ATTEN- DANT DEFAULT CALL POSITIONS. ProgrammingEnable COS Option 109 (Attendant Serial Call) for the console.Operation Refer to Practice 9 109-094-3 1 ENA, Attendant Console Description.Attendant Setup of Set Advisory Messages Description 2.38 There are eight default and seven programmable messages for use on SUPERSET and SUPff?SE~4DN LCD displays. The Attendant can read a set’s currently displayed message, or read through the available messages and choose one for display on the set; see MESSAGING -ADVISORY.ConditionsNone ProgrammingNoneOperationRefer to Practice 9109-094-3 15, Attendant Console Description. Attendant Source KeyDescription 2.39 This feature allows the Attendant to press the SOURCE softkey to speak to the source party of a call, to swap between the source and destination par- ties or to split up a conference call. The source party’s extension number, COS, and COR are displayed on the first line of the console’s LCD display and the destination party is put on consulta-tion hold. A party that is on consultation hold at the console does not hear system mu- sic. See ATTENDANT CALL SPLITTING AND SWAPPING.Conditions This softkey only appears when the Attendant Console is connected to amulti-party call and the destination party can be put on Consultation Hold. 9 109-094-l OS-NAIssue 3 Revision 1105 2-25
Features Description Programming None OperationPress the SOURCE softkey - the console is connected to the source party andthe destination party is put on Consultation Hold. Attendant Timed Recall Description2.40 This feature automatically alerts the Attendant when a call extended through the console or a call held at the consoie has not been answered with- in the preselected time. Selectable recall times include: COS OptionNameTimer Range 115Attendant-Timed Recall - No Answer5 to 240 s(0 = disable) 116Attendant-Timed Recall - Hold1oto240s 117Attendant-Timed Recall - Campon5to240s(0 = disable) Conditions The following conditions apply to this feature: ProgrammingOperation For full details-of Recall, see RECALL. Also see ATTENDANT TRANSPARENT MULTI-CONSOLE OPERATION.l A value of 0 for COS Options 115 and 117 disables the Recall; however, the final ring timeout applies. lRecalls to the console are inoperative during Night Service unless the con- sole is the night answer point. Select the desired recall times for COS Options 115 (Attendant-Timed Recall -NO ANSWER), 116 (Attendant-Timed Recall - HOLD), and 117 (Attendant- Timed Recall - CAMPON), for the console’s COS. See RECALL.Attendant Tone Signaling Description 2.41 The Attendant Console normally does not transmit DTMF tones. Howev- er, some applications require the attendant to transmit tones (e.g., voice mail,etc.). This feature allows the console to transmit DTMF tones during a call (the console set itself generates the tones).105 2-269109-094-l 05-NA Issue 3 Revision 1
Attendant Features ConditionsThe following conditions apply to this feature: lThe TONES ON/OFF softkey does not appear if the Attendant is receiving an Audible Lockout Alarm (if enabled). lThe tones remain on unless turned off or the attendant places a party on hold, or retrieves a party from hold, or goes idle. lThe key appears if the console is talking to a trunk, SUPERSETtelephone or industry-standard telephone or the console is on the pager through dial- ing a pager access code (not through the PAGE key). lDialing on the keypad by the attendant usually starts a new call implicitly, and puts the current party on consultation hold as the source party. With TONES ON enabled, this feature is disabled and either tones must be turned off or the call must be put on hold at one of the attendant hold positions before another call can be started. lNew Call Tone is disabled while TONES ON is enabled. ProgrammingEnable COS Option 119 (Attendant Tone Signaling) for the Attendant Con- sole.Operation Refer to Practice 9109-094-315-NA, Attendant Console Description. Attendant Training JacksDescription 2.42 Training jacks are provided on the Attendant Console for use by a Super- visor or Trainer who is training a new attendant. Each console is equipped with two Attendant jacks; either jack may be used by the Attendant, while the other provides a monitoring, Supervisor, or training function.Conditions Removal of both headsets and/or handsets does not automatically switch the console into Night Service. ProgrammingNoneOperation Console or system operation does not change in any way.Attendant Transfer To CamponDescription 2.43 This feature allows the Attendant to connect calls to a busy extension, hunt group or trunk group for automatic completion when the called busy party becomes free. The attendant itself cannot camp on but can transfer calls into campon; see CAMPON. For details of recall from Campon, see RECALL.9109-094-l OZNAIssue 3Revision 1105 2-27
Features DescriptionConditions The following conditions apply to this feature: lCalls that are not completed within the campon time-out will recall; see RECALL. lThe transferred party must be able to connect to the’busy party; see DE- VICE INTERCONNECTION CONTROL. lA transfer cannot be made to a locked-out extension. ProgrammingSpecify a time-out period in COS Option 117 (Attendant-Timed Recall -CAM- PON); (default time is 30 seconds). A value of 0 disables recall from Camponto the Attendant. Enable COS Option 301 (Campon) for the console to transfer to internal de- vices; enable COS Option 237 (Outgoing Trunk Campon) for transfers to busytrunk groups. OperationTo camp a call onto a busy number: l Attempt a call to a busy extension. 0Press the RELEASE key-this automatically camps on the calling party to the busy number. If the transfer is not allowed then a beep tone is heard, CANT is displayed on the console, and no transfer is done.Attendant Transparent Multi-Console Operation Description2.44 The Attendant Transparent Multi-Console Operation feature allows some features to apply to a group of consoles within a Tenant. Messages set by any console in this group can be read or canceled by any consoles within this group. Recalls to the RECALL softkey for any console in the group can be answered by any of the consoles in the group.Conditions The following conditions apply to this feature: 0 Transparent Multi-Console Operation must be enabled for each partici- pating console. 0When a SlJPERSET4 or SUPERSET4DN telephone user presses the CALL softkey to call the.console in response to a message received, if the mes- sage was left by a console with the Transparent Multi-Console Operation feature enabled, the call is turned into a normal Dial 0 call and routes tothe Dial 0 point of the SUPERSETtelephone. ProgrammingEnable COS Option 320 (Transparent Multi-Console Operation) for each con- sole within this tenant that is to be a member of the group. Assign access codes to the Dial 0 entry in CDE Form 19 (Call Rerouting Table) for the tenant of the caller.To have the calls ring the attendant in the group, the access code must be an LDN on the consoles in the console group.105 2-289109-094-l 05-NA Issue 3 Revision 1
Attendant Features OperationNoneAttendant Trunk Busy-Out Description 2.45 The Attendant may busy out a trunk to prevent access to the trunk, and may remove the busy condition as required. If the Trunk Busy-Out Enable op- tion is not selected, the Attendant may still access individual trunks, but-is un- able to force them into a busy condition.Conditions The following conditions apply to this feature:l As with station and SUPERSETtelephones, if the trunk is not idle when the busy is attempted, the busy out will be pending and will be processed when the trunk becomes idle. lThe console must be able to connect to the trunk; see DEVICE INTERCON- NECTION CONTROL. ProgrammingEnable COS Option 114 (Attendant Trunk Busy-Out) for the console.Operation Refer to Practice 9109-094-315-NA, Attendant Console Description.Attendant Trunk Group Status Display DescriptionConditions None ProgrammingNone OperationRefer to Practice 9109-094-315-NA, Attendant Console Description. 2.46 This feature allows the Attendant to display the status of the trunk groups. If this feature is activated while the console is idle, the display is re- freshed approximately every 5 seconds to allow a constant up-to-date moni-toring of the trunk groups. .9 109-094-l 05-NAIssue 3 Revision 1105 2-29
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3. SYSTEM FEATURES3.1 This section of the practice describes the system features which apply to all extension users.: -, 3.2 System features are those features that are available to all devices, or to several devices’such as extensions, datasets, consoles, trunks, and SUPERSET telephones, or that apply to the PABX. :’Abbreviated DialDescription 3.3 This feature allows trunks and extensions to dial or to be routed to an ab- breviated number (two to eight digits) in place of a longer number (which can be up to 26 digits in length). The Attendant or CDE programmer can pro- gram or view system abbreviated dial numbers. Up to 1000 numbers (000 to 999) maybe programmed as abbreviated dial numbers. Special codes can be imbedded in the numbers to allow users to insert digits or to allow the call to access the Call Announce port feature. See ATTENDANT ABBREVIATED DIAL NUMBER ENTRY’for details of Abbreviated Dial numbers. Numbers can be marked as confidential so that they will not be shown on dis- play telephones when accessed, or in SMDR reports. Abbreviated Dial can be used to allow system-wide access to a defined set of long distance numbers, while.denying general access to long distance dialing. System Abbreviated Dial numbers can be used as Dial-in Trunk prefixes, asrouting points for ACD interflow, for Automated Attendant, and as a call for- warding point. Conditions The following conditions apply to this feature: 0 Tie and DISA trunks, extensions, SUPERSETtelephones, data devices,and consoles can access abbreviated dial numbers directly. . lCalls can be forwarded to Abbreviated Dial numbers. lNo Toil Control is done for external calls using Abbreviated Dial. lThrough the Automated Attendant feature, all devices can directly dial Abbreviated Dial numbers. lConfidential numbers can only be viewed from CDE or by consoles withCOS Option 110 (Attendant Abbr. Dial Confidential Number Display) en- abled.l Access to Abbreviated Dial numbers is available to: Interflow points inACD Paths, and Automated Attendant default destinations. lAbbreviated Dial Numbers dialed after ARS leading digits will be inter- preted as ARS digits to be outpulsed rather than as an Abbreviated Dialnumber.
Features Description lIf an Abbreviated Dial number is to appear in another speed dial number (Abbreviated Dial or Speedcall), then the Abbreviated Dial number index must be three digits in length (leading zeros required). ProgrammingEnable COS Option 245 (Abbreviated Dial Access) for non-console devices to access Abbreviated Dial directly. Consoles do not need this option enabled to access Abbreviated D.ial directly. Enter the desired abbreviated dial index numbers, and the digit strings to be dialed, into CDE Form 31 (System Abbreviated Dial Entry). These can also be entered from the Attendant Console. See ATTENDANT ABBREVIATED DIAL NUMBER ENTRY. Assign an access code to Feature 24 (Abbreviated Dial Access) in CDE Form 02 (Feature Access Codes).Operation To dial an Abbreviated Dial number, when dial tone is heard: 0 Dial the Abbreviated Dial access code.l Dial the desired Abbreviated Dial index number (one to three digits). Account CodesDescription 3.4 Account codes are. typically used to charge the cost of outgoing trunk calls to departmental cost centers or project accounts. The account code, 1 to1 2 digits long, can be optional or required and appears on all SMDR records or as an additional SMDR record during a call. Refer to Practice 9109-094-221-NA, Station Message Detail Recording for further details. This can apply to both incoming and outgoing trunk calls. For verified account codes, see VERIFIED ACCOUNT CODES. The COS and COR for a caller can be changed with an entered account code- see VERIFIED ACCOUNT CODES. Account Codes can also apply to data calls; see DATA ACCOUNT CODES.ConditionsThe following conditions apply to this feature: l If Verified Account Codes are used, Account Codes can be one, four, six, eight or 12 digits in length.l If the Account Code is of the Variable Length type, the account code digits must be followed by a ‘I#“, except where the entered code length is 12digits. l Rotary-dial type telephones always have a digit length of six, as they can not dial the # character. lThe user of a SUPERSET or SUPERSET4DN telephone can also enter ac- count code(s) during a call.105 3-29 109-094-l 05-NA Issue 3Revision 1