Mitel SX 200 DIGITAL Pabx General Descriptions Manual
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Data Features - press CANCEL key at console or, - press CANCEL softkey at a SUPERSET telephone or, - press BACK TO HELD sof-tkey at a SUPERSET4DN telephone or, - flash the hook switch at a SUPERSET telephone, a SUPERSET3DN tele- -phone, or an industry-standard telephone External ADL Modem Pooling Call 0Dial the ADL access code lDial the Modem Pool access code, unless the default modem pool is to be used. lDial the external destination (dial the ARS leading digit string and the des-tination number). Re-order tone is returned if the data connection cannot be made. lWhen answer tone is heard, hang up the voice telephone. The data call is established. External DTRX Modem Pooling Call 0 Originate a DTRX session (see DTRX CALL ORIGINATE/DISCONNECT) lEnter “CALL” followed by the Modem Pool Hunt Group access code, (omit the Modem Pool Hunt Group access code if the default modem pool hunt group is to be used), lEnter the destination name or number. (For external calls, dial the ARS leading digit string and the destination number). 0 Press RETURN. 0The DTE displays RINGING while the destination is ringing and CON- NECTED when the data connection is established. Modem Pooling QueuingDescription . 6.22 Modem Pooling callers who encounter a busy Modem Pool Hunt Group, destination dataset, Data Hunt Group, or Trunk Group can queue for it. Modem Pooling Queuing is not available with Generic 1002.Conditions The following conditions apply to this feature:9 109-094-l 05-NAIssue 3 Revision 1105 6-29
Features Description lDID trunk callers cannot queue. They receive busy tone unless an answer- point is programmed in the Call Rerouting table for DID Recall Points onBusy. lDIL trunks can queue for a modem pool hunt group, dataset, or Data Hunt Group, but they receive ringback tone, not busy. lTrunk callers have higher priority than internal callers for queuing. ProgrammingEnable COS Option 900 (Data Station Queuing) in the caller’s Class ofService.Operation Operation varies depending upon the modem configuration as described be- low. Incoming Modem Pool Queuing The modem pool hunt group or destination is busy. Special busy tone is re- turned for 2 seconds, followed by Busy tone when the campon occurs. SUPERSET telephone users receive Busy tone but must press the CAMPON softkey within 10 seconds. ADL Outgoing Modem Pool Queuing The modem pool hunt group or trunk group is busy. Special busy tone is re- turned for 2 seconds, followed by Busy tone when the campon occurs. SUPEf?SET4 telephone users receive Busy tone but must press the CAMPON softkey within IO seconds. DTRX Outgoing Modem Pool Queuing The originator receives the message “Call is Queued”.105 6-30 9109-094-105-NA Issue 3 Revision 1
7. MAINTENANCE FEATURES7.1 All features provided by the 5X-200 DIGITAL PABX which apply to Mainte- nance are described in the following paragraphs. Maintenance functions are performed at the RS-232 Maintenance Terminal, which can be any RS-232 80-character terminal. It is recommended that a terminal capable of inter- preting the ANSI special character set be used. Information presented on the maintenance terminal CRT includes: l system date, system time 0 current system alarm level l system identification number l maintenance data display area l command entry line 0 softkey labels (softkeys 1 to 5) lsoftkey labels (softkeys 6 to 0) Maintenance functions may also be accessed from the Attendant Console; information presented on the 4-line console LCD display includes: l system date, system time l command entry line l softkey labels (Fl-F5) 0 softkey labels (F6-FO). When the console is used for Maintenance, the maintenance output data is displayed on the LCD. For further information on the Maintenance Terminal, refer to Practice 9109-094-351-NA, RS-232 Maintenance Terminal.Alarm Indication Description . 7.2 There are four alarm levels: NO ALARM, MINOR, MAJOR and CRITICAL. Minor a!arms indicate problems affecting the system in a small proportion. Major Alarms indicate problems causing a serious system wide degradation of service. Critical alarms indicate problems of such severity that they warrant automatic activation of System Fail Transfer. Alarm status is indicated on the upper right corner of the maintenance termi- nal, and on the top line of the attendant console LCD display. Refer to Practice 9109-094-353-NA, General Maintenance Information for a complete description of alarms.9 109-094-l 05-NAIssue 3 Revision 1105 7-l
Features DescriptionConditions None ProgrammingNoneOperation NoneAlarm LEDs Description7.3 All SX-200 DIGITAL PABX peripheral cards (lines, trunks, receivers, etc.) have one red alarm LED, which is illuminated if a diagnostic test fails on the card, or if the card is installed in a wrong or non-programmed card slot.Conditions None ProgrammingNoneOperation None Alarm Status Display Description7.4 The maintainer can display the system alarm levels either in their entirety, or divided into their separate categories. The categories are: 0 Lines l Trunks 0 DTMF Receivers 0 PCM Channels. Conditions The following conditions apply to this feature: 0Refer to Practice 9109-094-353-NA, General Maintenance Information. ProgrammingNoneOperationRefer to Practice 9109-094-351-NA, RS-232 Maintenance Terminal. Configuration Report Description 7.5 The maintainer can display the system configuration (physical location of major devices) to the level of modules installed on cards in the peripheral bays.105 7-29 109-094-l OS-NAIssue 3 Revision 1
Maintenance FeaturesConditions None ProgrammingProgram the system configuration in CDE Form 01 (System Configuration).Operation Refer to Practice 9109-094-351-NA, RS-232 Maintenance Terminal. Copy Database.Description 7.6 The maintainer can make a backup copy of the system database diskettes using the system’s floppy disk drives.Conditions The new diskette must already contain the system software. If the system software on the new diskette is of a different version than that on the original diskette, the system must be reset using the new diskette be- fore it can be used. The card to which the Console is connected must not be removed during the Copy Database process. ProgrammingNoneOperation Refer to Practice 9109-094-351-NA, RS-232 Maintenance Terminal. Customer Data Entry (CDE) Backup and RestoreDescription 7.7 This feature allows Customer Data to be dumped onto a second floppy disk, and also allows new generic software to be loaded jnto the system from disk.Conditions None ProgrammingNoneOperation Refer to Practice 9109-09+210-NA, Customer Data Entry (CDE). Device Error Analysis StatisticsDescription 7.8 The 5X-200 DIGITAL system records data about errors that occur during operation of datasets, disk drives, HDLC links, and Tl trunks. System Mainte- nance personnel can obtain statistical reports based on this data.9 109-094-l 05-NAIssue 3 Revision 1105 7-3
Features DescriptionConditions None ProgrammingNone OperationRefer to Practice 9109-094-351-NA, RS-232 Maintenance Terminal. Device Status Report Description7.9 The maintainer can display the status of any peripheral circuit or circuits by entering a command at the maintenance terminal. The information dis- played includes: circuit location, circuit type, call processing state and mainte- nance state.Conditions None ProgrammingNone OperationRefer to Practice 9109-094-35l-NA, RS-232 Maintenance Terminal. Diagnostics Description7.10 The SX-200 DIGITAL PABX has a complete, comprehensive diagnostic package. The diagnostic set can be divided into three distinct categories: power-up diagnostics, background diagnostics, and directed diagnostics. Power-up diagnostics test virtually all of the system’s hardware, and are run only when the system is powered up or reset. _ Background diagnostics are run continuously in the on-line environment, and cover all of the digital peripheral cards in the system, and all of the ana- log junctors. Directed diagnostics are run on command from the maintenance terminal or console in the on-line environment, and cover most of the peripheral cards in the system.Conditions Refer to Practice 9109-094-353-NA, General Maintenance Information. ProgrammingNoneOperation Refer to Practice 9109-094-351-NA, RS-232 Maintenance Terminal.105 7-4 9 109-094-l OS-NAIssue 3Revision 1
Maintenance Features Remote Maintenance Administration and Test (RMATS) Access Description7.11 The RMAT System allows personnel at maintenance centers (off-user premises) to access the %-2&I DIGITAL PABX to obtain maintenance data or to make programming changes. It provides a means to identify alarm condi- tions and to perform Customer Data Entry without visiting the user’s prem- ises. Referto Practice 9109-094-351-NA, RS-232 Maintenance Terminal for infor- mation on setting up a remote terminal.Conditions None ProgrammingNone OperationAil of the maintenance functionality is available at the remote site. Remove from Service, Return to Service Description7.12 The maintainer can remove a line, trunk, receiver circuit or analog junc- tor circuit from service to perform maintenance functions on it. Removing a circuit from service makes it inaccessible to call processing; it remains so until the maintainer returns it to service.Conditions None . ProgrammingNoneOperation Refer to Practice 9109-094-351-NA, RS-232 Maintenance Terminal * Show, Set DateDescription 7.13 The maintainer can show and set the system date from the maintenance terminal.Conditions None ProgrammingNoneOperation Refer to Practice 9109-094-351-NA, RS-232 Maintenance Terminal.9 109-094-l 05-NAIssue 3 Revision 1105 7-5
Features Description Show, Set System TimeDescription 7.14 The maintainer can show and set the system time from the maintenance terminal.Conditions Changing the system time can affect ACD timing for calls currently in an ACD path. ProgrammingIn CDE Form 04 (System Options/System Timers) program System Feature 01 (24-Hour Clock) to select either a 12-hour and a 24-hour clock.Operation Refer to Practice 9109-094-351-NA, RS-232 Maintenance Terminal. System Logging Facility Description7.15 The SX-200 DIGITAL PABX keeps a system event log on the system floppy disk. Each time the “maintenance state” (i.e., faulty, suspect, available) of a device changes, or a major event occurs (i.e., a card installed in the wrong slot), a log report is generated. These log reports are accessible from the maintenance terminal or console, where they can be read, printed, or de- leted.Conditions None ProgrammingNone aOperation Refer to Practice 9109-094-351-NA, RS-232 Maintenance Terminal. Test Line Function.Description 7.16 The Test Line, in addition to normal extension facilities, has access to maintenance and testing features which allow service personnel to perform some maintenance functions by entering DTMF digits. The functions possible are: Function IAccess CodeI Busy-Out Device Return Device To Service26 (BO) 77 (RS) ITest Device105 7-6 9 109-094-l OS-NAIssue 3Revision 1
Maintenance Features FunctionAccess Code Test Junctor (PCM Path)85 (TJ) Direct Trunk Select38 (DT) Test Printer 87 (TP) Dump Logs35 (DL) Copy Data base23 (CD) Refer to Practice 9109-094-353-NA, Maintenance Information for additionalinformation. Conditions There must be a line card in Bay 2, Slot 1. Circuit 1 is the Test Line. ProgrammingAssign an access code to Feature 18 (Maintenance Functions -Test Line). OperationPractice 9109-094-353-NA, General Maintenance Information, details the operation of the Test Line.9 109-094-l OS-NAissue 3 Revision 1 105 7-7
APPENDIX A. GLOSSARY OF SX-200 DIGITAL TERMS A.1 This glossary is intended to assist personnel in becoming familiar with the terms used in the SX-200 DIGITAL PABX. It is not a complete listing, as many of the more well known ierms already exist in various specifications, MITEL Practices, and similar documents. ABH See Average Busy Hour ABSBH See Average Busy Season Busy Hour AID See Analog/DigitalADL Associated Data Line AIOD Automatic Identified Outward Dialing ASCII American Standard Code for Information Interchange. A code in common use, which was developed by the American Standards Association, for both synchronous and non-synchronous data transmission between DTEs. Characters consist of an B-bit binary code and incorporate parity bits.Abbreviated Dialing The Abbreviated Dial facility is provided to give users the ability to dial ab- breviated speed call codes, which substitute for a system wide list of fre- quently-called numbers. These numbers can be displayed or programmed, when required, at the attendant console or the Maintenance terminal.Absorbed Digits In certain call processing functions performed by the SX-200 DIGITAL PABX, it may be necessary to suppress the onward transmission of certain digits received in a dialed sequence of digits. This digit absorption is re- quired for applications such as DID calls and ARS purposes; see also Digit Modification. Account Codes Account codes are used with the SMDR facility of the SX-200 DIGITAL PABX in order to record trunk call details (for example, time and date of call, its duration, and the calling and called numbers involved), against a9 109-094-l 05-NAIssue 3 Revision I105 A-l