Mitel SX 200 DIGITAL Pabx General Descriptions Manual

							Features Description
l The overriding party cannot manipulate the original connection in any
way.
lIf the overridden extension puts the call on consultation hold or goes on-
hook, the intruding extension is dropped and receives reorder tone.
lIf SUPERSETtelephones involved in a conversation have multicall appear-
ances, an override only occurs if all appearances are busy. Otherwise, the
calling extension receives ringing and the idle multicall appearance rings if
programmed to do so.
lThe warning tone is given to all internal parties in the call being overrid-
den.
lIf the overridden call collapses to a two party call with just the overriding
and the overridden party, then the override condition is cleared and a nor-
mal two-party call continues.l
If a key line is overridden, if the root extension of the line is in the call on
the line then that telephone is overridden. If the extension is not in the callon the line then the first “i-busy” 
SUPfRSE~telephone using one of the
key line appearances is overridden.
lIf a logical key line is overridden then the first “l-busy” SUPfRSE’7-tele-
phone using one of the line appearances is overridden.
lAn extension can only be overridden when talking to a party or in a con-
ference call.
lIf the caller is prevented from overriding when the override is attempted,
the caller receives reorder tone.
lIf the extension called becomes idle while the caller is listening to busy
tone, when the caller attempts to override, an override is not done. In-
stead, a new call attempt is made to the extension as if the extension was
dialed again.
The user cannot override:
l a telephone on hold,
lan industry-standard telephone, SUPERSETtelephone, DISA trunk, or TIE
trunk, with COS Option.216, Data Security or COS Option 238, Override
Security in its COS,
lan extension with a call on consultation hold and the extension does not
have the non-busy extension feature enabled (see NON-BUSY EXTEN-
SIONS),
0 a consultee,
l a busy hunt grout,
0 a logical multicall line,
lan industry-standard telephone key line that is holding a party (but is not
holding the party on the key line),
l a conference call on consultation hold,105 4-469 109-094-l 
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							Telephone Features
la 4 party call with one party flashed out of the conference,
l a call with a Call Announce Port in it,
oa call that has another party in the call with the Non-busy Extension fea-
ture enabled,
l a call with the attendant in it,
l a call with 5 parties in it,
lan extension that is overriding another extension,
l a member of a recording hunt group.
ProgrammingTo allow extensions in a CO5 to override, enable COS Option 500 (Override) in
that COS.Industry-standard telephones, 
SUPERSET and SUPERSET3DN telephones
need an access code to perform Override. Assign an access code to Feature 31
(Executive Busy Override). This access code must be a single digit.
SUPERSET3DN telephones can be programmed with an Override feature key.
This is done in the nested Expand Set form of CDE Form 09, 
(StationlSUPfRSET
Sets).
OperationOperation varies depending upon the type of set as described below.Industry-standard and 
SUPERSET 3 Telephones
lWhile receiving busy tone, dial the Executive Busy Override Access Code.
After the warning tone, the telephone is connected to the call.
SUPERSET 3DN Telephone
lWhile receiving busy tone, press the Override feature key. After the warn-
ing tone, the telephone is connected to the call.
SUPERSET 4 Teiephone
lWhi.le receiving busy tone, press the OVERRIDE softkey; this softkey ap-
pears only when override is permitted.
lAfter a warning tone, the SUPERSET telephone is connected to the call.
SUPERSET 4DN Telephone
0While receiving busy tone, press the INTRUDE softkey; this softkey appears
only when override is permitted.9 109-094-l 05-NAIssue 3 Revision 1105 4-47 
						

							Features Description
lAfter a warning tone, the SUPERSET4DN telephone is connected to the
call.
Override AnnounceDescription
4.32 This feature allows a caller reaching a busy SUPERSET telephone to
override to the called set’s Call Announce Port. This operation takes prece-
dence over normal override.Conditions
The following conditions apply to this feature:
lThe SUPfRSE~4 telephone must be on a call.
lIf the SUPERSET telephone being called does not have a Call Announce.
Port, or is in Handsfree mode (the speaker is turned on), a normal Override
occurs; see OVERRIDE (INTRUDE).
lIf the SUPERSET telephone has the Non-busy Extension feature enabled
then a normal override is performed.
lIf the Call Announce Port is busy or there are not enough resources to com-
plete the override to the Call Announce Port, reorder tone is returned.
e The SUERSET telephone being called cannot:
- itself be overriding another party
- have a conference on consultation hold
- be in a 4 party call that has been put on consultation hold by one of the
parties in the call.
lIf a key line is called and if the root of the key line is the first party in the
call, then an Override Announce is done if the party picked to be overrid-
den has a Call Announce Port programmed; otherwise a normal override is
done.
ProgrammingEnable COS option 501 (Override Announce) in the overriding set’s COS.
Program an Executive Busy Override access code (Option 31) in CDE Form 02
(Feature Access Codes).Operation
- Same as Override; see OVERRIDE (INTRUDE).
Pickup - Local and DirectedDescription
4.33 A telephone can be assigned to a pickup group, and can answer any ring-
ing telephone within that group. This is Local Pickup.
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							Telephone Features
Directed Call Pickup allows an extension user to answer any ringing tele-
phone within the system.
See PICKUP GROUPS.Conditions
The following conditions apply to this feature:l
Local Pickup operates only for extensions within the same Pickup Group.
lFor ringing SUPERSE~telephones, the ringing line is scanned for from the
prime line up the 
WPERSETtelephone until a line that can be picked up isfound.
lFor Directed Call Pickup, the scan is done on the extension specified and
not on the line appearances of that extension (unless the 
SUPERSETtele-
phone has multicall line appearances of itself).
lFor pickup groups, the scan for a ringing extension always starts with the
first pickup group member (terminal scanning) each time a pickup is at-
tempted. A ringing extension is determined to be ringing based on the
scan on the extension for a ringing line that can be picked up.
lReorder tone is returned if there is no call to pick up (or it is already picked
UP).
lThe following call types cannot be picked up:
- -cal I backs,
- wakeup/reminders,
- calls to members of recording hunt groups,
- calls ringing back an extension (Station Transfer Security),
- Direct Trunk Select or Private Trunk lines,
- silently ringing line appearances or delay ring line appearances that
have not begun to ring,
- console calls when a consultation hold is in progress,
- callers that cannot connect to the party picking up the call (see DEVICE
INTERCONNECTION CONTROL),
- the party picking up the call and the ringing extension cannot connect,
- the SUPERSETtelephone is Auto-Answering the call.
ProgrammingProgram Pickup Groups in CDE Form 10 (Pickup Groups).
Assign an access code to Feature 08 (Dial Call Pickup).
Assign an access code to Feature 09 (Directed Call Pickup).
If desired, assign a Call Pickup feature access key to 
SUPfRSE~3DN tele-
phones. This is done in the nested Expand Set form of CDE Form 09 (Station/
SUffRSETSets).9 109-094-l OS-NAIssue 3 Revision 1105 4-49 
						

							Features Description
To permit sets in a COS to pick up calls outside their Pickup Group, enable COS
Option 218 (Directed Call Pickup) in that COS.
OperationOperation varies depending upon the type of set as described below.
Local Pickup 
- Industry-standard, SUPERSET3 and SUPERSET3DN
Telephones
When a telephone in the same Pickup Group rings:
lLift the handset-dial tone is returned.
lDial the Call Pickup code-the call is connected.
Local Pickup 
- SUPERSET Telephones
When a telephone in the same Pickup Group rings:l Lift the handset-dial tone returned.
lPress the PICKUP softkey -the call is connected.Local Pickup 
- SUPERSET 4DN Telephones
When a telephone in the same Pickup Group rings:l Lift the handset-dial tone returned.
lPress the PICKUP CALL softkey -the call is connectedDirected Pickup -All Telephone Types
When a telephone outside the Pickup Group rings:
lGo off-hook - dial tone is returned.
l Dial the Directed Call Pickup code.
lDial the number of the ringing telephone -the call is connected.Privacy Enable/Privacy Release
Description4.34 A SUPfRSET4, SUPERSET3DN or SUPERSET4DN telephone may have ap-
pearances of Key, Direct Trunk Select and Private Trunk lines that are shared
with other sets. When Privacy is enabled, while a conversation is in progress
on a line, other sets with an appearance of that line are denied access. See
LINE PRIVACY. The user of the line can, however, use the Privacy Release fea-
ture to allow the other sets to join the conversation.105 4-50
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							Telephone Features
ConditionsThe following conditions apply to this feature:lPrivacy is effective only against other appearances of the line; it has no
effect on Override.
lPrivacy Release is available only on SUPERSEJ4, SUPERSEJ3DN or
SUPERSEJ 4DN telephones.
ProgrammingTo permit Privacy Release operation at a SUPERSEJ3DN telephone, program a
PRIVACY RELEASE Feature Access Key in the appropriate Expand Set (nested)
form of CDE Form 09 
(StationlSUPERSEJ Sets).
OperationOperation varies depending upon the type of set as described below.
SUPERSET 3DN Telephone
lDuring an established call, press the PRIVACY RELEASE feature access key.The LCD shows the status of privacy on the line as follows:
- LCD clear indicates Private.
- LCD dark indicates Not Private.
lAnother telephone user with an appearance of the same line can now en-
ter the conversation by pressing the appropriate Line Appearance key.
lReestablish privacy by pressing the key again.
SUPERSET 4 Telephone
lDuring an established call, press the PRIVACY REL sof-tkey. Another tele-
phone user with an appearance of the same line can now enter the con-
versation by 
preksing the appropriate Line Select key.
lReestablish privacy by pressing the PRIVACY softkey.
I.
SUPERSET 4DN Telephone
lDuring an established call, press the REL PRIVACY softkey. Another tele-
phone user with an appearance of the same line can now enter the conver-
sation by pressing the appropriate Line Select key.
lReestablish privacy by pressing the MAKE PRIVATE softkey.
Reminder
Description4.35 This feature allows an extension user to program the telephone to ring at
a particular time. This can be used, for example, as an appointment reminder.
Also see AUTOMATIC WAKEUP (Hotel/Motel feature).
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							Features DescriptionConditions
Do Not Disturb has no effect on Reminder.
ProgrammingEnable COS Option 202 (Alarm Call) in the extension’s COS.
To enable industry-standard telephones, 
SUPERSET 3 telephones, and
SUPERSET3DN telephones to use this feature, enable System Option 11 (Auto-
matic Wakeup), and assign an access code to Feature 32 (Automatic Wakeup).Operation
Operation varies depending upon the type of set as described below.Industry-standard, 
SUPERSET 3 and SUPERSET 3DN Telephones
To set or modify the Current Reminder Setting:
l Obtain dial tone.
lDial the Automatic Wakeup code.
lDial in the wakeup time. The time is specified by dialing the hour and min-utes in 24-hour time format.
lReorder tone is returned for an invalid time; dial tone is returned for a val-
id time.
To cancel a reminder:
l Obtain dial tone.
lDial the Automatic Wakeup code, followed by four 9’s.
lReplace the handset. The reminder is canceled.
SUPERSET 4 Telephone
To Display the Current Reminder Setting:
l Press the DISPLAY key..
l Press the REMINDER softkey.l
The LCD displays an acknowledgement if the reminder has expired.
To Set or Modify a Timed Reminder:
lWith the handset on-hook, press the PROGRAM softkey.
l Press the REMINDER softkey.l Dial the desired time in 24-hour format. In case of error, use the 
+ soft-
key to back space and clear the incorrect entry. To cancel the entire entry,
press the EXIT key. If there was a reminder already programmed, it remains
in effect.
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							Telephone Features
l Press the SAVE softkey.
At the programmed time, the telephone rings once and the LCD shows DIS-
PLAY REMINDER. The reminder sof-tkey prompt flashes.
To acknowledge a timed reminder:
lIf idle, press the REMINDER softkey; the word ACKNOWLEDGED appears
on the LCD.
lIf on a call when the reminder expires, the REMINDER softkey begins flash-
ing, but pressing it does nothing. Press the DISPLAY key and then the 
RE-’
MINDER softkey to acknowledge it.
To Cancel a Timed Reminder:
lWith the handset on-hook, press the PROGRAM softkey.l Press the REMINDER 
softkey.
l Press the CANCEL sof-tkey.
SUPERSET 4DN Telephone
To Display the Current Reminder Setting:
0 Press the SUPERKEY.
0Find and press the REMINDER softkey; the current reminder time is dis-
played.
0Press the SUPERKEY to return to normal display.
To Set Up a Reminder:l Press the SUPERKEY.
0Find and press the REMINDER softkey.
lDial the desired time in 24-hour format. In case of error, use the t-key.
0When the telephone is idle, a flashing ACKNOWLEDGE softkey appears.
The softkey disappears when pressed and the LCD second line shows AC-
KNOWLEDGED for about 2 seconds.
To Cancel a Reminder before it is honored:l Press the SUPERKEY.
lPress the REMINDER softkey. The current Reminder time is displayed.
l Press the CANCEL softkey.
Second LanguageDescription
4.36 This feature allows SUPERSET and SUPERSET4DN telephones to be
used with a second language. The display text and 
softkey text are in the sec-
ond language.9 109-094-l 05-NAIssue 3 Revision 1105 4-53 
						

							Features DescriptionConditions
The following conditions apply to this feature:
lThe second language for the SUPERSET telephone is based upon the tele-
phone itself.
lThe language for the SUPfRSE~4DN telephone is selected by a softkey.
The language chosen stays with the Digital Line Card port if the telephone
itself is changed.
ProgrammingNone
OperationOperation varies depending upon the type of set as described below.
SUPERSET 4DN Telephone
0 Press the SUPERKEY.
0 Find and press the Language softkey.
l Choose the desired language.
SUPERSET 4 Telephone
lPlug in the telephone with the appropriate language. The system re-
sponds with the appropriate language.
Secretarial Line
Description4.37 A SUPERSETtelephone programmed with a secretarial Multicall appear-
ance of another extension can override the Do Not Disturb feature on the sec-
ond set. The second telephone has Do Not Disturb active and the first 
teie-
phone answers the calls. The secretary can override the second telephone’s
Do Not Disturb at any time by making the call on one of the Multicall appear-
ances of the second telephone’s Prime Line. If it is important to contact the
second telephone, the first telephone can ring the second telephone, despitethe Do Not Disturb feature.
See LINE APPEARANCES for information on Multicall appearances.Conditions
The following conditions apply to this feature:
lThe calling SUPERSETtelephone has to make the call on the line appear-
ance for the feature to operate.
0See DO NOT DISTURB for the interaction of Do Not Disturb with multicall
I ine appearances.
lOnly SUPfRSErtelephones can be secretarial sets; the other telephone can
be of any type.105 4-549 109-094-l 05-NAIssue 3 Revision 
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							Telephone Features
ProgrammingProgram the secretarial set with at least one Multicall appearance, Secretarial
variant, of the other extension, in the secretarial set’s 
subform of CDE Form 09
(StationlSUPERSET Sets).
OperationThe other extension has Do Not Disturb enabled and there is an incoming call.
At the secretarial set:
0 The multicall appearance rings.
lAnswer the call; the call needs to be transferred to the other extension.
lPress TRANVCONF and dial the other extension’s number.
lThe other extension rings. Consult privately and/or hang up to transfer the
call.
Speedcall
Description4.38 This feature allows a SUPERSETtelephone user to save frequently dialed
telephone numbers and to access these numbers by pressing a single key. The
quantity of Speedcall numbers available to a 
SUPERSETtelephone user is de-
pendent on the number of lines programmed to appear at the set. Only unas-
signed Line Select keys can be used to save Speedcall numbers.
Access codes for features such as Directed Call Pickup, Remote Call Hold Re-
trieve, and Call Forwarding may be programmed into Speedcall numbers. For-
warding to a Speedcall number can be programmed; see FORWARDING.Conditions
The following conditions apply to this feature:
lSpeedcall numbers can be made private so that they are not displayed
when reviewed or used (similar to private Abbreviated Dial numbers).
lOnly unassigned Line Select keys may be programmed with Speedcall
numbers.
lExcept for in the *3 and *S codes described below, the digit * may not ap-
pear in Speedcall numbers;*S must be the last digit in the string.
l*3 and *5 are ignored in the digit string if ARS leading digits were dialed
manually before the Speedcall was selected.
lThe same set of Speedcall numbers can be programmed for multiple exten-
sions by using key templates; see GUEST ROOM 
SUPERSETKEY PROGRAM-
MING.
0 COS Option 610 (SUPERSET3DNISUPERSET4DN Guest Room Template) and
Speedcall are mutually exclusive on a SUPfRSET3DN or SUPERSET4DN
telephone.
0A Speedcall key can be used whenever the SUfERSETtelephone is idle or
when dialing if the manually dialed digits are ARS leading digits. The9 109-094-l OS-NAIssue 3 Revision 1105 4-55