Mitel SX 200 DIGITAL Pabx General Descriptions Manual

							Station Message Detail Recording
TABLE 3-3 (CONT’D)
TYPICAL DATA SMDR CALL RECORDS (EXCLUDING ACCOUNT CODES AND SYSTEM ID)
DTRX Call to a Wrong or invalid Number01234 5671234567890123456789012345678901234567890123456789012345678901234567890123456789
03-13 
11:25 00:00:03 1411 -DATA DTRX INVALiD NUMBER E 1412
On March 13th at 
11:25, Extension 1411 called Extension 1412, which was an
invalid number.The call lasted 3 seconds.DTRX Call Times Out After Being Established
012345671234567890123456789012345678901234567890123456789012345678901234567890123456789
03-1311:250O:Ol:Ol1411DATADTRXINACTIVITY1412 -On March 13th at 
11125, Extension 1411 called Extension 1412; the call timed
out after one minute.
DTRX Call Dropped When Dataset Unplugged
0. 123.41234567890123456789012345678901234567890567
12345678901234567890123456789012345678903-13 
11:25 00:00:30 1411
DATA DTRX SET UNPLUGGED1412 -On March 13th at 
11:25, Extension 1411 called Extension 1412.Extension1412 removed power from its 
dataset.
The call lasted 30 seconds.IDTRX Ca I I Drops DTR
012
345671234567890123456789012345678901234567890123456789012345678901234567890123456789
03-13 
11:25 00:00:08 1411
DATA DTRX DTR DROPPED
1412 -On March 13th at 
11:25, Extension 1411 called Extension 1412; Extension
1412 powered off its terminal and dropped DTR.
The call lasted 8 seconds.
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							SECTION MITL9109-094-221 -NA
TABLE 3-3 (CONT’D)
TYPICAL DATA SMDR CALL RECORDS (EXCLUDING ACCOUNT CODES AND SYSTEM ID)
Call Another Set and Press the 
ATlN Key
0123
45671234567890123456789012345678901234567890123456789012345678901234567890123456789
03-1311:25 00:01:241411-On March 13th at 
11:25, Extens
terminated when extension 1411
and 24seconds.DATA DTRX
ATTN BUTTCN1410ion 1411 called Extension 1410. The call was
pressed the ATTN key.The call lasted 1 minute
During a DTRX Call,the Calling Set Pressed the DISC Key
01
1234567890123403-13 
11:25On March 13th
Extension 1411
23456756789012345678901234567890123456789012345678901234567890123456789
00:01:24 1411 -DATA DTRX DISC BUTTON1410at 
11:25, Extension 1411 called Extension 1410.During the call,
pressed the DISC key.The call lasted 1 minute 24 seconds.
During a 
DTRXCall, the Called Extension Disconnects
0123456703-13 
11:25 00:01:24 1411DATA DTRX SET UNPLUGGED1410 -On March 13th at 
11:25, Extension 1411 called Extension 1410; Extension 1410
has its digital line disconnected.During a DTRX Cal I,the Called Extension Presses the 
DlSC.Key>
0123456
71234567890123456789012345678901234567890123456789012345678901234567890123456789
03-13 
11:25 00:01:24 1411DATA DTRX DISC BLJTTCN1410 -On March 13th at 
11:25, Extension 1411 called Extension 1410; Extension 1410
pressed the DISC key.The call lasted 1 minute 24 seconds.Page 22 
						

							Station Message Detail Recording
TABLE 3-3 (CONT’D)
TYPICAL DATA SMDR CALL RECORDS (EXCLUDING ACCOUNT CODES AND SYSTEM ID)
During a DTRX Cal I,the Called Extension Presses the BREAK Key012345671234567890123456789012345678901234567890123456789012345678901234567890123456789
03-73 11:25 00:01:24 1411DATA DTRX BREAK DETECTED1410 -On March 13th at 
11:25, Extension 1411 called Extension 1410; Extension 1410
pressed the BREAK key.The call lasted 1 minute 24 seconds.
Outgoing 
DTRX Call Disconnected When the Far End Hung Up
012345671234567890123456789012345678901234567890123456789012345678901234567890123456789
+03-13 11:25 02:14:46 1410 -DATA DTRX MODEM HUNGUP898- EX”On March 13th at 
11:25, Extension 1410 made an outgoing DTRX call. The far end
modem hung up which then caused the pooled modem to also hang up. The call
lasted 2 hours, 14 minutes, 46 seconds.There is a corresponding trunk record.
Outgoing 
ADL Cal.ler Hangs Up Prematurely
012345671234567890123456789012345678901234567890123456789012345678901234567890123456789
03-13 
11:25 00:00:17 1410 -DATA ADLDIALER HANGUPS898 EX
On March 13th at 
11:25, Extension 1410 made an ADL call to an abbreviated dial
number which was an outgoing number.Pooled modem 898 was selected from the
default pool.Before the cal I was completed,the 
ADL originator hung up.Thecall I
asted 17 seconds.
Assoc iated Data Line Ca
01212345678901234567890123
I
4I Disconnected by Cal I ing Party
345675678901234567890123456789012345678901234567890123456789
03-13 
11:25 00:01:24 1410 -DATA ADLADL DISCOMVECT1411On March 13th at 
11:25, Extension 1410 made an ADL call to Extension 1411,
and disconnected the call after 1 minute 24 seconds.
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							SECTION MITL9109-094-221 -NA
TABLE 3-3 (CONT’D)
TYPICAL DATA SMDR CALL RECORDS (EXCLUDING ACCOUNT CODES AND SYSTEM ID)
Associated Data Line
cl12
123456789012345678901Ca I I and Ca I led Party Presses ATTN Key
34567234567890123456789012345678901~345678901234567890123456789
03-13 
11:25 00:01:24 1410DATA ADLATTNBUTTCN1411 -On March 13th at 
11:25, Extension 1410 made an ADL call to Extension 1411; the
call was teiminated when Extension 1411 pressed the 
ATTN key.
The call lasted
1 minute 24 seconds.
Associated.Data Line Call Dialed an Invalid Number
0123456
71234567890123456789012345678901234567890123456789012345678901234567890123456789
03-13 
11:25 0O:OO:Ol 1410 -DATA ADLINVALID NUMBER E 1412On March 13th at 
11:25, Extension 1410 dialed an invalid number; the system
disconnected the call.The call lasted 1 second.Associated Data Line Call Camps 
On But Called Terminal Is Turned Off
0123456712345678901234567890123456789012345678901~3456789012345678901234567890123456789
03-13 
11:25 00:01:24 1410DATA ADLANSWER: DTR LO1411 -On March 13th at 
11:25, Extension 1410 camped a call onto extension 1411;
Extension 1411 turned its terminal off.The camp-on lasted 1 minute 24
seconds.
Associated Data Line Call and Called Party Unplugged 
Dataset Line
01 .234567
1234567890123456789012345678901234567890123456789012345678901234567890123456789
03-13 
11:25 00:00:24 1410
On March 13th at 
11:25, Extensi
unplugged its 
dataset from theDATA ADL
SET UNPLUGGED1411 
-on 1410 called Extension 1411; Extension 1411
Digital Line Card.The call lasted 24 seconds:Page 24 
						

							Station Message Detail Recording
TABLE 3-3 (CONT’D)
TYPICAL DATA SMDR CALL RECORDS (EXCLUDING ACCOUNT CODES AND SYSTEM ID)
Associated Data Line Call to Another Dataset, Then Dropped by Pressing
Disconnect Button
012345671234567890123456789012345678901234567890123456789012345678901234567890123456789
03-13 
11:25 00:01:24 1410 -DATA ADLDISC BUTTON1411On March 13th at 
11:25, Extension 1410 established a call with extension 1411;
Extension 1410 presses its Disconnect Button to disconnect the call.
The call
lasted 1 minute 24 seconds.Associated Data Line Call
- No Hangup After Pressing 
012345671234567890123456789012345678901234567890123456789012345678901234567890123456789
03-13 
11:25 00:00:22 1410 -DATA NILSETUP FAILURE1411On March 13th at 
11:25, Extension 1410 made an ADL call to Extension 1411 but
did not-hang up after pressing  (Carriage Return).
The call lasted 22
seconds.Page 25 
						

							SECTION MlTL9109-094-221 -NA
Data Call 
Rixord Buffers
3.08 There are 128 buffers which are dedicated for DATA SMDR.
DATA SMDR records can be directed to any 
IO port, indepen-
dent of other directed IO, including trunk SMDR. The one error that can
occur is a lack of available buffers, which occurs when records are
being queued for printing while the printer is not printing.
3.09If the port to which the DATA SMDR records are directed is not
guaranteed to print, and no DATA SMDR buffers are available,
the oldest records are automatically overwritten, irrespective of the
state of the “DATA SMDR 
- Overwrite Buffer” COS.
3.10If the port to which the DATA SMDR records are directed is
guaranteed to print, and no DATA SMDR buffers are available,
the state of the “DATA SMDR-Overwrite Buffer” COS will determine the
action. If OVERWRITE is enabled in CDE, the oldest buffer in the queue
will be overwritten; therefore, all calls are not guaranteed to be re-
corded. If the OVERWRITE option is disabled, data calls will be barred,
due to lack of resources, once the buffers are full.
3.11An external data call causes a DATA SMDR record and a trunk
SMDR record to be printed.
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							Station Message Detail Recording
4. DETAILED DESCRIPTION -ACti TELEMARKETER REPORTING SYSTEM SMDR
General
4.01A new SMDR record is created every time an ACD path is
seized; at the completion of the call, the data is formatted and
routed to an RS-232 output port. This record contains the details
about how the call progressed through. the ACD path. This information
is required by the ACD TELEMARKETER Reporting System.
4.02If the call is transferred to an ACD path, either by the Attendant
or from another telephone, a second SMDR record is created.
The first record is the usual incoming trunk SMDR record which shows
the call being transferred to the ACD path. The second record contains
the details about how the call progressed through the ACD path.
4.03If an ACD call interflows out of an ACD path without being
answered, a second call record is created.
4.04Two System options must be enabled when SMDR reports are
being prepared: System Option“Automatic Call Distribution”
must be enabled; System Option “ACD Reports” must be enabled to
generate the SMDR reports for the repotting system. System Option
“ACD Reports” requires that System Option “Automatic Call Distribu-
tion” also be enabled.
Recorded Information
4.05Each ACD TELEMARKETER Reporting System SMDR call record
occupies a single 85 character line; the information which may
be included in a call record is as follows:
Call Start time
Calling party
Called party
Call duration
Call completion status (e.g., called number busy)
Long calls
Time to answer incoming calls
Conferences and transfers
Second station in a transfer or a conference
Attendant involvement in a call.
4.06The definition of the data and its position in the record is given
in Table 4-l. The table has five columns: the first identifies the
data; the second defines the data’s position within the record; the third
indicates the format of the data; the fourth describes the data; and the
fifth provides additional notes.
4.07A description of the call record fields detailed in Table 4-l is as
follows:
Long Call Indicator 
(2). This optional field contains a dash (-) for calls
of duration 5 to 9 minutes 59 seconds, a percent symbol 
(%) for calls
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							SECTION MITL9109-094-221 -NA
of duration 10 to 29 minutes 59 seconds, or a plus symbol (+) for calls
of 30 or more minutes. This is useful when records are to be scanned
manually.
Date (mm/dd). The date is reported numerically as a 2-digit month
followed by a 2-digit day separated by a 
(/) slash. The year is not
reported.
Start Time 
(hh:mmp). The start time of a call is reported in hours and
minutes. System option “24 Hour Clock” determines whether a 
12-houror 24-hour format is used. P indicates pm when 
12 hour format is
used.
Duration of Call (hh:mm:ss). The call duration is reported in hours,
minutes and seconds with leading zeroes being output (maximum time
that can be recorded is 18 hours, 12 minutes, 15 seconds).
Calling Party (pppp). This is the identity of the party that originated
the call. If a 5-digit extension numbering plan is used, only the last
four digits will be used by SMDR to identify the calling party. It is
usually an incoming trunk, but may be a station or the Attendant. When
the originating party is an incoming CO trunk, ‘Tnnn” appears on the
record, where “nnn” is the number of the trunk. When the originating
party is an incoming non-CO trunk, “Xnnn” appears in the record.
Attendant (f). This l-digit field contains an asterisk (*) when a call is
originated by or initially answered by the Attendant. This flag will not
.appear when a call is transferred to-the Attendant.
Time to Answer (ttt). This is the number of seconds from the time the
call is presented to the ACD system until the call is answered. If the
call is never answered, this field displays 
***. It applies to incoming
calls only. Leading zeroes are output and the field remains at 255 when
more than 255 seconds are required.
Digits Dialed on the Trunk (PXXXX 
Gl 01 02 03 Al or PXXXX 01 02
03 IYYYY). 01, 02, or 03 only appear if they are programmed and the
call overflows to these groups. If the Inter-flow point is not an ACD
path access code, only “I” appears after the third overflow group
number. If the Interflow point is an ACD path, the 
“I” is followed by the
4-digit path access code.
Called Party (qqqq). This is the party to whom the call is directed. It
may be a station number, the Attendant or for outgoing calls, the
number of the trunk. The format in which the called party is output is
identical to that used for the calling party. See Calling Party (pppp). For
incoming calls to the Attendant, the called party is recorded as the
Attendant unless the Attendant transfers it to a station. For direct-in
lines, it would be the station number. On outgoing calls handled by the
Attendant, the called party would be the trunk number which the call
went out on. If an Agent answers an incoming call, the Agent ID
appears in this field.
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							Station Message Detail Recording
Transfer/Conference Call (K). This field identifies calls that involve
three or more parties. It contains a “T” for supervised transfers, “X” for
unsupervised transfers (i.e., dead transfer or transfer into busy) and a
“C” for 3-way conversations and conferences.
Third Party (rrrr). The third party field contains the number of the
station to which a trunk call has been transferred. When several trans-
fers take place during a trunk call, the first party is the only one
reported. The format is identical to that of the Calling Party (pppp).
When a call is transferred to an ACD system, the ACD Path Access
Code appears in this field.
TABLE 4-l
SUMMARY OF FIELDS IN SMDR RECORDS
Name
Long CallColumns FormatDefinitionNotes12.- = 5-9 minog =lo-29 min
+ = 30 or more min
Date2-6
mm/ddmm = Month= 01-12
dd = Day
zrn= 01-31
Spacer 7
Start Time8-13
hh:mmp hh = Hourshh= 00-23
mm= Minutes
mm = 00-59
p = pm (12 hour format)
Spacer
14Duration of call 75-22hh:mm:ss hh:mm:ss = duration inhh = 00-18, mm = 00-59,
hours:minutes:seconds
ss= 00-59
(maximum = 
18.12.15)Spacer23
Calling Party24-27
PPPPcccc= Extension Numberc = O-9, *, #
Tnnn =
CO Trunk Numbernnn= 001-200
Xnnn
= Non-CO Trunkm = O-9, 
*, #
Number
a= o-9, *, #
mmmm
= Attendant
Console Directory
Number
aaaa
= Agent ID. Number
Spacer28
4ttendant29f* = Attendant
Attendant answered or
initiated the call, then
transferred it to an
extension.
rime to answer 30-32
tttttt = time in secondsLeading zeroes output,
(000-255)
incoming calls only
***= Call unanswered
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							SECTION MITL9109-094-221 -NA
TABLE 4-1 (CONT’D)
SUMMARY OF FIELDS IN SMDR RECORDS
NameColumns FormatDefinitionNotes
Digits Dialed34-59
xxx...xIncoming ACD Calls:.Displays path of call in the
on TrunkP = path identifierACD system (ACD path
XXXX = ACD pathfollowed by agent group
Gl =primary agent groupnumbers).
number
01 = first overflow group
number
02 = second overflow
group number
03 = third overflow group
number
Al =
agent group number
that answered call
I= call inter-flowed
YYYY = ACD path number
to which call
inter-flowed
Call
Completion
Called Party
Transfer 
/Conference
Call
Spacer
Third Party
System
Identifier
(Optional)60
hA = Answer SupervisionOutgoing
B = Called party busyIncoming Direct/Dial-in
E = Caller ErrorIncoming Dial-in
T = TAFAS 
Answe.redIncoming
. R
= Recall answeredIncoming
N=
Recall not answeredincoming
62-65
9999cccc= Extension Numberc = o-9, *, #
Tnnn =
Trunk Number (CO)nnn= 001-200
Xnnn= Trunk Numberm = O-9, 
*, #
(Non-CO)
a= o-9, *, #
mmmm= Attendant
P= o-9, *, #
Console Directory
Number
aaaa
= Agent ID Number
PPPP= ACD Path Number
66
KT = Supervised Transfer
X = Unsupervised Transfer
C = 3-Way or Conference
67
68-7 1rrrrcccc= Extension Numberc = o-9, 
*, #
Tnnn= CO Trunk Numbernnn
= 001-200
Xnnn= Non-CO Trunkm = O-9, 
*, #
Number
a= o-9, *, #
mmmm= Attendant
P= o-9,-*, #
aaaa = Agent ID Number
PPPP= ACD Path Number
86-88 iiiEntered by System IDi = O-9
. . .III
= 000-999
000 =“No Code entered”
Page 30