Mitel SX 200 DIGITAL Pabx General Descriptions Manual

							Features Description
lA maximum of six conferences may take place at one time; the maximum
number of conferees permitted at one time is 18; the maximum number of
conferees permitted in one conference is 5.
lAn Attendant console cannot be a member of a set-initiated conference.
lOnly one party may flash out of the conference at a time.
lAn extension with COS Option 203 (Broker’s Call) or 252 (Transfer Call With
Transfer) enabled cannot set up a conference. The switchook flash is inter-
preted as a SWAP and not as a conference attempt.
l A non-busy extension forms conferences automatically.
lThe Override feature forms a conference call.
lIf an industry-standard telephone attempts to conference with a trunk
that gives answer supervision and the trunk has not given answer supervi-
sion yet then the trunk is dropped.
lTwo conference calls cannot be confetenced together.
lAll SUPfRSETtelephones in the conference can put the conference on
hold.
lAnother method of creating conferences is through key line privacy; see
PRIVACY ENABLE/PRIVACY RELEASE.
0See FLASH CONTROL for controlling flashing on an extension.Programming
Enable COS Option 302 (Flash-in Conference) for the extension. This prevents
the extension from creating conferences of greater than three.Operation
Operation depends upon the type of device as described below.Industry-Standard Telephone
To establish a conference:
0 Establish a 2-party call.
l Flash the switchhook.
lTransfer dial tone is returned (if programmed).
lDial the number of the next conferee.
eWhen the conferee answers, flash the switchhook -a conference is estab-
lished.
Any extension in the conference may add additional conferees to the confer-
ence by repeating the above steps.105 4-169109-094-l OS-NA Issue 3 Revision 1 
						

							Telephone Features
SUPERSET Telephone
To establish a conference:
0 Establish a 2-party call.
l Press the TRANSFER key.
l Transfer dial tone is returned (if programmed).
lDial the number of the next conferee.
0When the conferee answers, press the TRANSFER key - a conference is es-
tablished.
Any extension in the conference may add additional conferees to the confer-
ence by repeating the above steps.
Direct Trunk Select
Description4.16 This feature allows the user to directly access an outside trunk for both
incoming and outgoing calls without the need of trunk access codes. The
trunk is assigned to a line appearance of the telephone through system pro-
graming. Telephones having the Direct Trunk Select feature can be pro-
grammed for ring, delayed ring, or no ring.
Direct Trunk Select calls bypass the system’s Automatic 
Route Selection fea-
ture and are therefore unaffected by COR (Toll Control). An Account Code
can be entered while established in a call.Conditions
The following conditions apply to this feature:
oOnly CO type trunks can be programmed in a Direct Trunk Select configu-ration. Incoming-only trunks are not compatible.
lIncoming Direct Trunk Select calls do not follow Call Forwarding as pro-
grammed on the set.
lDo Not Disturb is overridden by an incoming Direct Trunk Select call.
lDirect Trunk Select trunks which are shared by a key system group can only
be accessed by one member of the group at any one time, except in a con-
ference application. The latter is permissible through the Privacy Release
feature.
0DTS trunks are not selected from ARS, even though they are programmed
in ARS.
ProgrammingProgram trunks that are to be selected directly, instead of through ARS, in the
SUPERSETSet Lines subform of Form 09 (StationISUPERSETSets).
OperationTo access Direct Trunk Select:9 109-094-l 05-NAIssue 3 Revision 1105 4-17 
						

							Features DescriptionlLift the handset. PABX dial tone is heard.
lPress a Direct Trunk Select line key. Central Office dial tone is returned.
l Dial the external number.
To answer an incoming Direct Trunk Select call:
lLift the handset and press the Direct Trunk Select line key, when the set
rings and/or the line appearance flashes.
Disconnect AlarmDescription4.17 This feature provides an alarm indication when a 
SUPERSETtelephone is
unplugged.
ConditionsThe alarm is not cleared by the 
SUPERSE~telephone being plugged back in.
ProgrammingEnable COS Option 603 
(SUPERSETDisconnect Alarm) in the SUPERSETtele-
phone’s COS.OperationUnplug the 
SUPERSE~telephone -an alarm is generated; see ATTENDANT
ALARM READOUT for reading alarms.
Do Not DisturbDescription4.18 This feature enables a telephone user to prevent incoming calls from
ringing the telephone. Outgoing calls are unaffected.
Callers to a telephone with Do Not Disturb active receive reorder tone; the
message DO NOT DISTURB appears on display sets. The alternative is to pro-
gram the system to reroute such calls to a predetermined answering point;
see CALL REROUTING.The console and 
SUPfRSET4DN telephones may override Do Not Disturb.
ConditionsThe following conditions apply to this feature:
lEither the set user or the Attendant can set up or cancel Do Not Disturb.
lThe console or a SUPfRSfT4DN telephone can override Do Not Disturb as
long as COS Option 500 (Override) is enabled in the console’s or the
SUPfRSfT4DN telephone’s COS, and COS Option 238 (Override Security) is
disabled in the called extension’s COS.
lWhen overriding Do Not Disturb, the Auto-Answer feature is ignored.
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							Telephone Features0
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0When overriding Do Not Disturb, if the device becomes busy in the mean-
time, a busy override is attempted and the the overriding console or
SUPERSET4DN telephone attempts to enter the call; see OVERRIDE (IN-
TRUDE).A Hunt Group member that activates Do Not Disturb is treated as busy dur-
ing hunting.
While Do Not Disturb is active, 
Forwarding.works as if the extension were
busy.If the set user activates a callback, the callback is honored, even if Do Not
Disturb is active.
When a Reminder expires, it ignores Do Not Disturb.
Call Rerouting ignores Do Not Disturb.
If Discriminating Dial Tone is enabled then discriminating dial tone is
heard at an extension when it has Do Not Disturb activated; see DISCRIMI-
NATING DIAL TONE.
DID trunks ignore DND if there is no Do Not Disturb routing point for the
extension’s tenant.
If a call is placed on hold by the telephone with Do Not Disturb set, is not
retrieved, and recalls when the hold times out, the telephone with Do Not
Disturb set does not ring and does not see the recalling call.
If there are multiple call line appearances of the Do Not Disturb station or
SUPERSETtelephone then the behavior of the feature changes. If the ex-
tension is dialed, busy tone is heard if there are no free appearances to
ring and at least one 
SUPERSETtelephone where the line appears does not
have Do Not Disturb activated. If all 
SUPERSETtelephones where the line
appears have Do Not Disturb activated, then the caller gets Do Not Disturb
Reorder Tone. 
If at least one appearance is free then the call to the exten-
sion proceeds as if the Do Not Disturb was not activated. If the prime ap-
pearance is free then the appearance silently rings.
0Consoles are never directed to the Do Not Disturb reroute point.
ProgrammingTo permit the set user to activate Do Not Disturb, enable COS Option 220 (Do
Not Disturb) in the set’s COS.
To enable telephones to activate Do Not Disturb, assign an access code to Fea-
ture 10 (Do Not Disturb). 
SUPERSET3DN and SUPERSET4DN telephones can
also use this method of activation.
To enable a 
SUPERSET3DN or SUPERSET4DN telephone to selectively activate
Do Not Disturb, program a DO NOT DISTURB feature key in the appropriate
subform of CDE Form 09 (StationISUPERSETSets).To intercept calls dialed to a Do Not Disturb extension, program CDE Form19
(Call Rerouting Table) for the extension’s tenant.
OperationOperation varies depending upon the type of device as described below.
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							Features Description
industry-standard Telephones and SUPfRSET3 Telephones
To activate Do Not Disturb:
lDial the Do Not Disturb access code followed by the digit 1.l Dial tone is heard.
0 Hang up.
To remove Do Not Disturb from the extension:
lDial the Do Not Disturb access code followed by the digit 2.
0 Dial tone is returned.
0 Hang up.
SUPERSET 3DN and SUPERSET 4DN Telephones
As above, or:
To activate Do Not 
Distuib:
lPress the DO NOT DISTURB feature key. The adjacent LCD indicator dark-
ens.To remove Do Not Disturb from the extension:
lPress the DO NOT DISTURB feature key. The adjacent LCD indicator, which
was dark, clears.
SUPERSET 4 Telephones
To Set Do Not Disturb:B
0 Press the SELECT FEATURES key.
lDial ‘2’ (feature number 2 is Do Not Disturb (2:N0 DIST’B))
lPress the ON feature key. The words NO DIST’B are displayed in the upper
left corner of the LCD as a reminder while Do Not Disturb is in effect.
To Cancel Do Not Disturb:
0 Press the SELECT FEATURES key.
@ Dial ‘2’.
0 Press the OFF feature key.
Forward 
CamponDescription4.19 Calls that camp on to a 
SUPERSET or SUPERSET4DN telephone can be
selectively forwarded to the telephone’s call forwarding destination. When a105 4-20
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							Telephone Features
party camps on, the waiting party is identified on the telephone display. If the
busy telephone has call forwarding programmed (it may be active or inac-
tive), then a 
softkey can be used to forward that waiting party to the call for-warding destination.
See FORWARDING for selecting a call forwarding destination.
See 
CAMPON and SWAP CAMPON also.
ConditionsThe following conditions apply to this feature:l
The softkey on the SUPERSET telephone is only displayed for the first 10
seconds after a new caller camps on. After that time the 
softkey is re-
moved.l
The feature forwards the first waiting caller. See CAMPON for information
on the ordering of waiting callers.
lThe feature is only available if the forwarding destination is idle; see FOR-
WARDING.
lThe.feature is not available if the forwarding destination is a Speedcall key
or System Abbreviated Dial number.
ProgrammingProgram a forwarding destination for the SUPERSETtelephone.
OperationOperation varies depending upon the type of device as described below.
SUPERSET Telephone
lA new caller camps on to the telephone while the telephone is talking to
another party.
lPress the GALL FWD softkey. The waiting caller is forwarded to the forwarddestination.
SUPERSET 4DN Telephone
lA new caller camps on to the telephone while the telephone is talking to
another party.
l Press the GALL WAITING softkey.
lPress the FWD WAITING softkey. The waiting caller is forwarded to the for-
ward destination.
Forwarding
Description4.20 This feature allows the set user to redirect calls placed to the set’s exten-
sion number. The calls can be redirected to many types of devices and 
exter-
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							Features Description
nal numbers. The type of forwarding selected determines under what condi-
tions the call is redirected. The types are:‘.
Forwarding - Busy (When Set’s Busy)This feature forwards all calls when the extension is busy. While the extension
is idle, calls may be made and received normally.
Forwarding 
- Busy/Don’t Answer (Busy/No Answer)
This feature forwards all calls received when the extension is busy or that are
not answered within a selected time-out period. While the extension is idle,
calls may be made and received normally.
Forwarding - Follow Me (Always Forward)This type of forwarding is unconditional. All calls are forwarded to the pro-
grammed destination. The number to which the calls are forwarded is the
only party that may call the forwarding extension while Forwarding 
- Follow
Me is active. The extension may originate calls in the normal manner.
Forwarding - I’m HereThis type of forwarding operates the same as Forwarding 
- Follow Me, but it
is activated from another extension. All calls are forwarded to the new loca-
tion. The forwarded extension can originate calls in the normal manner.
Forwarding 
- Don’t Answer (When No Answer)
This feature forwards all calls that are not answered within a selected time-
out period. Calls may be made and received normally.
Forwarding - ExternalThis feature forwards all calls received based on one of the conditions se-
lected from above, to a Speed Call or system Abbreviated Dial number (which
is an external number).
ConditionsThe following conditions apply to this feature:
Forwarding - General
lValid call forwarding destinations are: Dial 0 access code, hunt groups (not
data type), industry-standard telephones, 
SUPERSET telephones, consoles,
ACD Paths, personal Speedcall keys, system Abbreviated Dial numbers.
lAn extension is considered BUSY for forwarding busy if the extension has
Do Not Disturb activated, is not idle, or has its prime line appearance busy.
lForwarding is operational for logical lines if the line is a single appearance
line. The forwarding setting of the 
SUPfRSETtelephone where the line is
programmed is used to forward calls.
0Forwarding can be set up to the Dial 0 access code. The destination is trans-
lated from the access code to the routing point based upon the current
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							Telephone Features
NIGHT/DAY service at the time of forwarding (giving NIGHT/DAY based
forwarding). Priority Dial 0 can be used as well, with the feature being
checked for on the forwarding extension.
lForwarding does not apply if the calling extension is the party to which
the call would be forwarded.
lForwarding does not apply if the forwardee has COS Option 234 (Never a
Forwardee) in its COS.
0Forwarding directly to an LDN can only be set up by an Attendant. An ex-
tension can set up forwarding to an LDN indirectly by using the Dial0 code.
lForwarding cannot be programmed from an extension to itself.
lForwarding is ignored when callbacks are honored.
lNo forwarding is done if the caller is the Attendant, and the forwarding
destination is the Dial 0 Access Code.
lIf the extension is a member of a Hunt Group and has forwarding enabled,
the system excludes it from hunting.
lOnly one type of forwarding may be active at an extension at any time: if
an extension has one type of forwarding active and the user enters a new
forwarding type, the first type of forwarding is canceled.
lForwarding must be enabled in the set’s COS. The different types of for-
warding are enabled separately; see Programming.
lA call may be forwarded twice if the first forward is of the “Follow Me”
or”Busy” type, and the second is of the “Don’t Answer” type. Otherwise a
.call can be forwarded only once.
l An extension must have COS Option 245 (Abbreviated Dial Access) in its
COS to be able to program call forwarding to system Abbreviated Dial
numbers. The option is not needed for callers which are forwarded to ab-
breviated 
dial’numbers.
e When forwarding to a speedcall or abbreviated dial number, the forward-
ing always occurs regardless of the outcome of the call, unless to a vacant
number, in which case forwarding is ignored. For example, if Toll Control
denies access to an external number or the forwarding is to an invalid
number then the caller receives reorder tone.
l
SUPfRSE~telephone key or multicall line appearances of extension num-
bers do not ring or provide visual indication of incoming calls if the exten-
sion has activated Forwarding 
- Follow Me, Forwarding - Busy, or For-
warding 
- I’m Here.
lForwarding is not done if the forward destination is busy (it is busy if: Do
Not Disturb is activated, it is not idle, or its prime line appearance is not
idle). An exception is for Subattendant 
SUPERSETtelephones. For Subat-tendants, the 
SUPERSETtelephone is considered busy if there are no idle
appearances of its prime line; see SUBATTENDANT.
lIf the SUPERSETtelephone being forwarded to has the Auto-Answer fea-
ture activated then the caller is answered with that feature; see 
Auto-Answer.
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							Features Description
lConnection checking is done between the calling party and the party be-
ing forwarded to; see DEVICE INTERCONNECTION CONTROL.
lIf forwarding is activated but for some reason the forwarding is not done,
the call continues as if forwarding was not active. If the call forward
-don’t answer timer expires and no forwarding is performed, the recall no
answer timer is started; see RECALL.
lFor display SUPERSETtelephones and the console, the forwarding party’s
identity are displayed when-the forwarded party rings the 
SUPERSETteIe-
phone or is answered at the console.
lIf a console or extension is externally call forwarded, the forwarding con-
tinues only if System Option 
21 (Incoming to Outgoing Call Forward) is en-
abled.
l Forwarding -I’m here can only be changed from the forwarding set, not
from the other extension.Forwarding 
- No Answer
l For forwarding -Don’t Answer, a caller camps on to the forwarding desti-
nation if allowed to 
campon; see CAMPON for audio details.
o Forwarding -Don’t Answer has no effect when a SUPfRSETtelephone an-
swers the call using the Auto-Answer feature.
l SUPfRSE;rtelephone key or multicall DELAY RING line appearances of ex-
tension numbers do not ring if the extension has activated Forwarding 
-.
Don’t Answer and the call is forwarded. The delay ring timer is the same asthe call forward -don’t answer timer. However, the 
SUPERSE~telephone
provides visual indication of the incoming call. The 
SUPfRSETtelephone
user can answer the call before the forwarding occurs.
1_
Forwarding - External
l Forwarding -External requires a receiver for dialing. If one is not available
then forwarding is ignored in Call Forward 
- Don’t Answer. If it is done
during a reroute, the caller is dropped or given reorder tone.
l An extension with COS Option 200 (Account Code, Forced Entry - External
Calls) or 
CDS Option 201 (Account Code, Forced Entry - Long Distance
Calls) in its COS cannot set up the External Forwarding feature.
0 Toll Control applies to the calling party for External Call Forwarding to
personal speed call keys.
lToll Control is not done for forwarding to external numbers using the sys-
tem Abbreviated Dial feature.
lNo Toll Control checking is done for CO trunks which are externally callforwarded.
lA trunk can only be forwarded externally if System Option 21 (Incoming to
Outgoing Call Forward) is enabled.
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							Telephone Features
lAn extension is not forwarded to an external number unless it has COS Op-
tion 208 (Call Forwarding 
- External) in its COS.l
Campon to busy trunk groups after forwarding external is possible if the
caller is allowed to 
campon to trunk groups; see CAMPON.
lWhen the Attendant or a SUPERSE~4 or SUPERSET4DN telephone calls an
extension that is forwarded to an external number, the display shows the
external number and indicates the extension which forwarded the call. If
the Speed Call or Abbreviated Dial number is private, text indicating a pri-
vate number appears on the display instead of the external number. The
Console can display the number if it has COS Option 110 (Attendant Abbr.
Dial Confidential Number Display) enabled in its COS.
lConsoles and extensions can transfer a party on consultation hold as soon
as forwarding to an external number starts, at any point in dialing the ex-
ternal number.
lThe reference is to the stored Speedcall key number or the Abbreviated
Dial number. If this stored number is changed, then the forwarding desti-
nation changes also.
ProgrammingEnable COS Option 219 (Discriminating Dial Tone) if discriminating dial tone
is desired; it will then be heard by any extension which has Call Forward 
- Fol-
low Me set.
Enable the desired Forwarding types in the extension’s COS:l COS Option 206 (Call Forwarding-Busy)
lCOS Option 207 (Call Forwarding - Don’t Answer)
l COS Option 208 (Call Forwarding - External)
0COS Option 209 (Call Forwarding - Follow Me)
Enable COS Option 245 (Abbreviated Dial Access) for the extension to allow
forwarding to system Abbreviated Dial numbers.
Enable System Option 21 (Incoming to Outgoing Call Forward) to allow
trunks to be externally call forwarded.
For Call Forward -Busy/Don’t Answer, Enable COS Options 206 (Call Forward-
ing 
- Busy), and 207 (Call Forwarding - Don’t Answer).
Assign an access code to the desired type of Forwarding in CDE Form 02 (Fea-ture Access Codes): 
-
lFeature Access Code 03 (Call Forwarding - Busy)
lFeature Access Code 04 (Call Forwarding - Don’t Answer)
0Feature Access Code 05 (Call Forwarding -Busy/Don’t Answer)l
Feature Access Code 06 (Call Forwarding - Follow Me)
lFeature Access Code 07 (Call Forwarding - I’m Here)9 109-094-l 05-NAIssue 3 Revision 1
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