Mitel SX 200 DIGITAL Pabx General Descriptions Manual

							Features Description0 internal
0 local
l long distance
The Attendant can assign any of the levels to a particular room. In addition,
the system will automatically set the call restriction for a room (to a program-
mable value) when an occupancy change to either vacant or occupied occurs.
ConditionsThe following conditions apply to this feature:
lSystem Features 32 (Outgoing Call Restriction) and 33 (Room Status) are
mutually exclusive.
lBy default, vacant rooms (and rooms that become vacant) have their call
restriction set to Internal, the most restrictive option. This setting prevents
unauthorized calls from vacant rooms.
lBy default, occupied rooms have the call restriction set to Internal, the
most restrictive option. Typically when a room becomes occupied, the
guest is provided with a less restrictive setting.
ProgrammingSystem Option 33 (Room Status) for the COS of the sets in the rooms is en-
abled.
Select COS Option 101 (Attendant O/G Restriction/Room Status Setup) for the
Attendant Console,
Set a default Vacant Room Status Call Restriction type via System Option 57
(Vacant Room Default Call Restriction).
Set a default Occupied Room Status Call Restriction type via System Option 58
(Occupied Room Default Call Restriction).
Set the long distance option for ARS Digit Strings for which long distance
charges apply. See Practice 
9109-094-220-NA, Automatic Route Selection
and Toll Control, for details.9OperationA typical sequence of events is as follows:
l Check In
- as a guest is being checked in the attendant assigns a room
- the attendant modifies the room occupancy status to Occupied
- this action causes the value of System Option 58 to be assigned to the
guest room telephone.
- if for some reason this setting is not appropriate the attendant can
change it.
l Check Out
- as part of the check out procedure the attendant changes the room oc-
cupancy status to Vacant
- the operation of changing the room occupancy to vacant will assign
the value of System Option 57 to the guest room telephone.
The attendant can view the current setting for any room by pressing the guest
room 
softkey and specifying the desired room number. The call restriction 
						

							Hotel/Motel Features
information is provided on the second line of the LCD display in the STATUS
section.
Guest Room SUPERSET Key Programming
Description5.9 A block of guest room SUPERSET3DN or SUffRSET4DN telephones can be
programmed with Speed Dial and Feature Access keys. This can only be done
from CDE. It is possible to program up to 3 separate blocks of telephones with
unique Speed dial and Feature Access keys.
This feature is not available with Generic 1002
Conditions
lGuest Room set users cannot program speed dial keys when a guest room
template is enabled for the extension.
lKeys programmed as Speed Dial keys or Feature Access keys in a Guest
Room 
SUPERSET Keys Template cannot be programmed as Line Appear-
ances in CDE Form 09 
(StationlSUPERSET Sets).l
A maximum of three templates can be programmed in the system.
ProgrammingSelect template 1, 2, or 3 for COS Option 610 
(SUPERSET3DNISUPfRSET4DN
Guest Room Template) in the set’s Class of Service. This assigns a particular
template to the telephones with this COS. This option is not available with
Generic 1002.
Enable COS Option 244 (Room Status Applies) in the set’s Class of Service.
Enter the desired Speed Dial numbers and Feature Access Keys in CDE Form 37
(Guest Room 
SUPERSET Keys Template) for the appropriate template.
Operation
NoneMaid in Room Status
Description
5.10 This feature allows the maid to enter a code from the guest room tele-
phone to indicate that the room is currently being cleaned. Upon leaving the
room the maid can enter a second code indicating that the room is ready for
inspection, or that it is clean. The attendant console or a 
SUPERXTtelephone
with the proper COS option can display this information.Conditions
The following conditions apply to this feature:
lThe Maid in Room status can only be changed from the guest room tele-
phone.9 109-094-l 05-NAIssue 3 Revision 
1105 5-9 
						

							Features Description
lOnly the Room Condition status can be modified by the Maid. This feature
cannot change the Room Occupancy status of the guest room.
ProgrammingAssign an access code to Feature 35 (Maid In Room).
Enable COS Option 244 (Room Status Applies) for the extension.
OperationTo change room status or maid in room status from the room/extension:
Dial the ‘Maid In Room’ access code.
Dial one of 
1,2,3 or 4:-1 
-maid is in room-2 
-no maid in room-3 
-room clean, maid not in room-4 
-room to be inspected, maid not in room
A typical sequence of events follows (assume the maid access code is 111):
lOn entering a guest room that is to be cleaned the maid picks up the tele-
phone handset and dials 1111 (access code + maid in room status on)
lWhen finished in the room the maid picks up the handset and dials 1114
(access code 
+ to be inspected)
l The inspector then enters the room, checks it, and upon leaving the room
picks up the handset and dials 1113 (access code + room clean)
At any time the current room status can be displayed on the console or on a
SUPERSET or SUPERSETIDN telephone; see MAID IN ROOM STATUS DIS-
PLAY- 
SUPERSET and SUPfRSET4DN Telephone.
Maid in Room Status Display - SUPERSET and SUPERSET4DN Telephone
Description
Conditions
Programming
The following conditions apply to this feature:
0This feature is available at SUPERSET and SUPERSET4DN telephones only.
eRooms are displayed in sequence from highest to lowest room number.Enable COS Option 608 (SUPERSET- Room Status Display) in the set’s Class of
Service.105 5-109109-094-l 05-NA Issue 3
Revision 1 5.11 This feature allows an authorized 
SUPERSET or SUPERSET4DN tele-
phone to determine which guest rooms have maids in them.
This feature is not available with Generic 1002. 
						

							Hotel/Motel Features
Assign an access code to Feature 40 (SUPfRSET4 Set Maid In Room Status Dis-
play).
OperationOperation varies depending upon the type of 
SUPERSETtelephone as de-scribed below.
SUPERSET 4 Telephone
To display a list of guest rooms with maids in them:
lDial the access code for SUPERSET Set Maid In Room Status Display.
lThe LCD displays the extension numbers of the first two rooms that have
maids in them.
l If there are more rooms being cleaned, the.*
softkey appears. Press this
softkey to display these other guest room extension numbers, two at a
time. When tre last room number is displayed, the 
4-softkey no longer
appears.
e Press the HANG UP sof-tkey.
SUPERSET 4DN Telephone
To display a list of guest rooms with maids in them:
lDial the access code for 
SUPERSET Maid In Room Status Display.
lThe LCD displays the extension numbers of up to 12 rooms that have maids
in them.
l If there are more rooms being cleaned, the 
+softkey appears. Press this
softkey to display these other guest room extension numbers, up to 12 at a
time. When the last room number is displayed, the 
+softkey no longer
appears.
l Press the HANGUP softkey.
Message Lamp TestDescription
Conditions
9 109-094-l OS-NAissue 3 Revision 1 5.12 Message Lamp Test allows the attendant to select whether or not a lamp
test should be performed automatically on telephones that have message
waiting lamps. The Attendant console ALARM ICON flashes whenever there
is a failure.
The following conditions apply to this feature:
l COS Option 232 (Message Waiting Lamp) and System Option 02 (Message
Lamp Test Enable) must be enabled.
lLamp Test only applies to telephones connected to ONS cards in digital
bays.105 
5-11 
						

							Features Description
ProgrammingEnable COS Option 232 (Message Waiting Lamp) for the telephones to be
tested, and enable System Option 2 (Message Lamp Test Enable).
OperationThe message waiting lamp is tested whenever the room status changes from
occupied to vacant and there are no messages waiting; the test verifies lamp
operation and confirms that the telephone is still connected in the room.Message RegisterDescription5.13 The message register provides the ability to keep track of the number of
completed external calls or call units for each extension. There are two modes
of operation. The first counts the number of external calls made by each
room. The second keeps track of meter pulses being sent from the far end to
the associated trunk circuit. These pulses can in turn be charged against the
guestroom making the call.
The attendant console will display the current value of the message register
for a room each time a room number is entered. The message register can be
cleared by the attendant from the console or automatically upon requesting
an audit; see ATTENDANT MESSAGE REGISTER AUDIT. Clearing of the mes-
sage register can be recorded on a system printout.
It is also possible to flash the alarm icon on the console in the event the mes-
sage register overflows.
Meter pulses are recorded in SMDR; see STATION MESSAGE DETAIL RECORD-
ING (SMDR). Also see METER PULSE COLLECTION for more details on meter
pulses in the PABX.
ConditionsThe following conditions apply to this feature:
lSupervision on an outgoing trunk is counted as one message register
count.
aThe maximum message register count is 50,000. The counter resets to
when this count is reached (an alarm can also be generated).
lIf an extension with Message Registration connects to an outgoing trunk
which does not have Message Registration, Message Registration will not
apply to the extension.
lIn cases where the trunk does not provide answer supervision (trunk circuit
descriptor option “Far-end Gives Answer Supervision” is not enabled), a
completed outgoing call is determined by the pseudo answer supervision
timer. This timer is started when a trunk seizure is acknowledged and
when the timer expires, a meter pulse is counted (a pseudo answer supervi-
sion) giving an indication of a completed external call.
lThis feature applies to consoles, industry standard telephones, and
SUPERSET telephones.
105 5-129 109-094-I 05-NAIssue 3Revision 1 
						

							Hotel/Motel Features
lThe extension or console which answers an incoming trunk call or places
an outgoing trunk call is charged with the count on the trunk while the
trunk is active in the system, even if the extension is no longer involved in
the 
call.This operation can be changed so that the count is applied to the
current extension or console talking to the trunk.
lIf the attendant handles the trunk call first (incoming or outgoing) and-
transfers the trunk call to an extension (supervised or unsupervised), the
console’s message register is transferred to the extension.
ProgrammingSelect COS Option 703 (Message Register Applies) for the extensions for
which counts are to be maintained and for the trunks on which counts apply.
Select a value for System Option 49 (Pseudo Answer Supervision Timer) to be
applied to trunks in the system that do not provide answer supervision.
Optional Message Register Features Programming
Select System Option 04 (Message Waiting and Message Register Clear Print)
to print a single line printout to the default printer each time the message
register changes. This includes the case when a message register is cleared by
the console.Assign a printer to the “Hotel/Motel Audit” printout type in CDE Form 34 (Di-
rected l/O). This defines where the single line printouts are printed; see DI-
RECTED 
I/O for details on system printers.
Select System Option 23 (Message Reg. Count Additional Supervisions) to
count meter pulses after supervision is received on an outgoing trunk.
Select System Option 40 (Message Register Follows Talker) to charge the ex-
tension or console last talking to a trunk with the message register count.
Select COS Option 230 (Message Register Overflow Alarm) for the extension(s)
or trunk(s) for which there is to be a message register overflow alarm indica-
tion at the Attendant Console. The alarm icon flashes and a maintenance log
is generated.
OperationRefer to Practice 
9109-094-315-NA, Attendant Console Description.
Alsosee ATTENDANT MESSAGE REGISTER AUDIT.
Property Management System (PMS)
Description5.14 The SX-200 DIGITAL can be interfaced to a Property Management System
(PMS) to provide integration of PABX and PMS functions. A PMS provides acomputerized method of controlling and monitoring hotel/motel functions.
The PABX interfaces to IBM compatible Personal Computers with the Lodgis-
tix PMS software package (or a package that follows the same protocol).9 109-094-l 05-NA
Issue 3Revision 1105 5-13 
						

							Features Description
Hotel/Motel information is stored in the PABX and in the PMS. The informa-
tion is split between the PMS and the PABX as follows:
PABX DATABASEPMS DATABASE
Message RegisterRoom Status
Message WaitingMessage Register
IDo Not DisturbII
Automatic Wake-up
The PMS interface maintains the following information between the PABX
and the PMS:l Maid Status
lMessage Registration of Outgoing Trunk Calls
l Check In/Out
l Name (Guest Name)
Check In/Check Out
When a guest checks in, (PMS Check In) the room telephone is enabled to al-
low outgoing trunk calls. Upon check out (PMS Check Out), the phone is dis-
abled from making calls and the PMS clears Message Register, Message Wait-
ing, Do Not Disturb and Automatic Wake-up from the guest room database.
Message Registration of Outgoing Trunk Calls
This feature provides the PMS with the number of trunk calls made from a
room (local and long distance). A call-accounting device connected to the
PABX, monitors SMDR reports for long distance calls. The charge for these
calls is automatically added to the guest’s bill at check out time. Call Costing
equipment may be attached to the PMS to allow the PMS to handle call cost-
ing.
Maid in Room Status
This feature allows thee maid to change the room status (Clean/Dirty) from the
room telephone. The Maid in Room Status is also indicated on the PMS termi-
nal. This feature is functionally identical to that of the 
PABX’s Attendant
Room Status, however the displaying and monitoring of room status is com-
pletely controlled from the PMS terminal.105 5-14
9109-094-l05-NA Issue 3 Revision 1 
						

							Hotel/Motel Features
Name
This feature allows the guest room name in the PMS to be sent to the PABX
when a guest checks in, and be stored against the room extension.Conditions
The following conditions apply to this feature:
l All Room Status updates are applied against the PMS database, therefore
the following options must be DISABLED:
- System Option 33 (Room Status)
- System Option 27 (Room Status Audit)
- System Option 34 (Auto Room Status Conversion and Wake-up Print)
- COS option 244 (Room Status Applies)
- COS option 608 (SUPERSET-Room Status Display)
0The PM5 interface port is dedicated to PMS only: it cannot be used for any
other applications such as CDE, ACD, and SMDR.
lBecause PMS has exclusive use of the port assigned to it, it is recommended
that a 
dataset be used as the port, allowing the system printer port to be
used for other printouts.
lMaintenance logs record any errors found in the PMS interface. Refer to
Practice 
9109-094-350-NA, Troubleshooting, for details.
ProgrammingEnable System Option 35 (Property Management System) in CDE Form 4 (Sys-
tem Options/System Timers).
Define a data circuit descriptor to match the RS-232 interface of the 
PM5 in
CDE Form 11 (Data Circuit Descriptors). See the PMS documentation for spe-
cific details. A typical RS-232 interface for the PMS 
port is:.
0 7 ASCII data bits
0 No parity
l One stop bit
l 1200 baud.
Define the dataset’s data circuit used for connection to the PMS in CDE Form
12 (Data Assignment).
Configure the 
dataset port for PMS application in CDE Form 34 (Directed I/O).
To prevent unauthorized trunk calls after a guest has checked out, enable Sys-
tem Option 32 (Outgoing Call Restriction).
To charge guests for outgoing trunk calls, enable COS 703 (Message RegisterApplies).
The message register is cleared in the PABX at check out. For a record of this
occurrence, enable System Option 4 (Message Waiting and Message Register
Clear Print).9 109-094-l 05-NAIssue 3 Revision 1105 5-15 
						

							Features Description
To allow room status to be changed from room telephones, assign an access
code to feature 35 (Maid in Room) in CDE Form 02 (Feature Access Codes).
To allow the attendant to set automatic wake-ups:0 Enable System Option 11, Automatic Wake-up
and
l Enable COS option 105 Attendant Guest Room Key.
To allow stations to set automatic wake-ups:
0Assign access code to Feature 32 Automatic Wake-up
and
l Enable COS option 202, Alarm Call.
For a record of wake-up cancellations at checkout time, enable System Op-
tion 13, Automatic Wake-up Print.
To allow the attendant to set-up or cancel Do Not Disturb, enable COS option
105, Attendant Guest Room Key.
To allow a station to set-up or cancel DND:
l Assign an access code to System Feature 10, Do Not Disturb
and
lEnable option 220 in the station’s COS.
A “Do Not Disturb” still in effect at checkout time is canceled automatically
(no report is generated).
oTo allow the attendant to set-up or cancel Message Waiting for a station:
l Enable COS option 105, Attendant Guest Room Key
and
lEnable either COS option 231 Bell, or 232 Lamp.
Messages still waiting at checkout time are canceled. For a record of this, en-
able System Option 4 (Message Waiting and Message Register Clear Print).
OperationNone
Room Status -Attendant Console
Description5.15 This feature allows the attendant to display and change the status of a
room(s). Room Status can be divided into two parts: Room Occupancy and105 5-16
9109-094-105-NA Issue 3 Revision 1 
						

							Hotel/Motel Features
Room Condition. Each field can be set independently of the other. The choice
of settings for each are:
OCCUPANCYCONDITION
vacantclean
occupieddirty
reservedout of service
When a room number is selected, the status from the above list is displayed.
The Maid in Room status, the current Call Restriction status and the current
Message Register count are also displayed at the same time. All of this infor-
mation is displayed on the second line of the attendant console LCD display.
For example, the second line may look like this:
Reg = 00012 Wake-up = O&O0 Status= Vac/DirtyAnt.Maid
The above example shows, in order, that the room has 12 message register
counts, that a wake-up is set for 8 AM, the room is vacant, is dirty, has only
internal telephone privileges and has a maid in it. The last field is blank if the
Maid is not present. The first field only appears if the Message Register fea-
ture is enabled and the second only appears if a wake-up has been setup for
the room.
The system can be programmed to change the status of all “occupied/clean”
rooms to “occupied/dirty” at a predetermined time. At the same time an au-
dit of all auto wake-ups will be generated.
The console can also display all rooms that have certain status combinations
as follows:
l a maid is in the room
l the room is vacant and clean
l the room is reserved and clean
l the room is out of service
The following abbreviations are used in the displayed status:
StatusAbbreviation
I
VacantVat
Occupied
Reservedocc
Res
Out of Service
CleanServ.
Clean9 109-094-l OS-NA
Issue 3 Revision 1105 
S-17