Mitel SX 200 DIGITAL Pabx General Descriptions Manual

							Station Message Detail Recording
l
DATA SMDR -Extended Record: This option, when enabled,
adds the system identifier to the DATA SMDR record.
0DATA SMDR -Overwrite Buffer: This option, when enabled,
will prevent a data call from being blocked due to a lack of data
SMDR buffers; however with buffers being overwritten, there is
no guarantee of recording all data calls.
0DATA SMDR -Indicate Long Calls: This timer, when enabled,
provides an identifying character in column 
1 to indicate the
approximate length of the call.
Note:If the Overwrite Buffer option is disabled, and the DATA SMDR
buffers become full, data calls are prohibited until the buffers
are emptied.
TABLE 6-2
CDE-SELECTED DATA SMDR CLASS OF SERVICE AND SYSTEM
OPTIONS
Option1 
Tvpe1  Number 1
DATA SMDR 
-Does Not Apply
DATA SMDR 
-Extended Record
DATA SMDR 
- Overwrite Buffer
DATA SMDR 
- Indicate Long Callscos906
cos907
cos .908
System 39
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							SECTION MITL9109-094-221 -NA
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							Station Message Detail Recording
7. OPERATIONAL PARAMETERS ’General
7.01The SMDR feature is transparent to the end user; hence there
are no operational procedures to be employed by the Attendant
or station user. The following provides a summary of the operational
parameters which are described earlier in this document.
Non-Recording Conditions
:’7.02SMDR is not initiated under the following conditions:
aBusy tone is obtained by the Attendant or a station when a
trunk is dialed (because all trunks in the group are busy).
aThe calling or called party has a class of service which disables
SMDR.
aReorder tone is obtained by the caller.
0The Attendant intercepts a station attempting to access a trunk
group.
0During a power failure condition no SMDR records are made.
Attendant-Handled Calls
7.03The following conditions are reported as shown when the At-
tendant handles a call:
lWhen the Attendant dials a trunk with no station or trunk
involved, the calling party is the Attendant.
lDirect Trunk Access by the Attendant is reported. The Leading
Digits field is left blank.
aWhen the Attendant answers a trunk call and does not transfer
it to a station, the called party is the Attendant.
lWhen the Attendant dials a trunk while it has a station as its
source, the calling party is reported as the station and an 
‘I*”appears in the “Attendant was Involved” field.
lWhen the Attendant connects a previously held station to a
trunk the calling party is the station and an 
rr*” appears in the
“Attendant was Involved” field.
0When the Attendant has a trunk as Source, and then connects a
station to the trunk, the calling party is the trunk, the called
party is the station, and an
N*n appears in the “Attendant was
Involved” field.
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							SECTION MITL9109-094-221 -NA
Incoming Calls
7.04When SMDR is enabled for incoming calls the following con-
ditions are reported:
l
Digits dialed on incoming DID, 
DISA or dial-in tie trunks are
reported in the “Digits Dialed on the Trunk” field. When the
dial-in trunk dials an illegal or vacant number or hangs up
before completing the number, the call is reported. The called
party is the station dialed. The DISA Security Code is not re-
ported.
0The called party is always the Attendant, except when the At-
tendant forwards the call to a station. The station then be-
comes the called party and an
rr*rr is reported in “Attendant was
Involved”.
aDirect-in trunks show the station number as the called party
(i.e., dial-in trunks). However, the “Digits Dialed” field is blank.
When the trunk is directed to a Hunt Group, the station that
answered the call is reported.
lOn incoming calls, an “E” is reported when the trunk hangs up
while listening to reorder tone, or a 
“9 is reported when the
trunk hangs up while listening to busy tone. A “T” is reported
when the incoming call is answered with TAFAS.
Data S’MDR
7.05All internal and external data calls are recorded if this option is
enabled. External data calls generate a trunk SMDR record as
well as a DATA SMDR record.
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							Station Message Detail Recording
APPENDIX A
ACCOUNT CODES
General
Al.01 This Appendix provides a general description of account codes
and operation.
Description
Al.02 Account codes uniquely identify SMDR call records for billing
purposes. Two types of account code length options (fixed
length and variable length), can be programmed in the System Options
form during Customer Data Entry. A fixed length account code is
preprogrammed to be of a length between 4 and 12 digits. A variable
length account code can be of any length between 1 to 12 digits.
Variable length account codes must be terminated by a terminator
digit as described in the following paragraph. When no account code
length is specified during CDE programming, the default length is six
digits.
Al.03 The Verifiable Account Code feature is an option of SMDR,
which provides unique codes with assigned COS and/or COR
options. Dialing a verifiable account code (which has been assigned a
COS or a COR) will override the COS and/or COR currently assigned to
a telephone.
Account Code Terminator
Al.04 The variable length account code terminator is the # digit. It is
dialed at the end of a variable-length account code to indicate
to the system that the account code is complete. A variable length
account code cannot be dialed from rotary telephones since it is
impossible to dial the terminator digit. If variable length is enabled,
rotary telephone sets default to 6-digit account codes. The terminator
is not required should a variable length account code of the full 12
digits be dialed.
Forced Account Codes
Al.05 The Forced Account Code 
-External Calls feature is a COS
option which is assigned to stations in order to bar trunk
access from those stations, unless the access attempt is preceded by
a valid account code. The Forced Account Code 
- Long Distance Calls
feature is a COS option assigned to stations in order to bar certain
long distance calls (identified in the ARS Digit Strings CDE form),
unless the access attempt is preceded by a valid account code.
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							SECTlON MITL9109-094-221 -NA
.Al.06 Forced account codes can also be assigned to 
DISA trunks via
the COS of the special 
DISA trunk in order to force a validation
check on incoming 
DISA calls. System dial tone is not returned to the
caller until a valid independent account code is received.
Operation
Account Code entry at the start of an outgoing call:
lLift handset - dial tone is returned.
lDial the feature access code followed by the account code and
terminator 
(#); the terminator is not required when fixed length
account codes are used.
aDial trunk access code (usually 9).
eDial the outgoing number..Account code entry during an incoming or outgoing call on a
SUPERSET qTM telephone:
lPress SELECT FEATURES key.
lDial feature “5” (Account Codes).
0Enter Account Code number.
0Press SAVE softkey.Account code entry during an incoming or outgoing call on a
SUPERSET 4TMDN telephone:
0Press ACCOUNT CODE softkey.
lEnter Account Code number.
lPress SAVE softkey.Page A-2 
						

							Station Message Detail Recording
APPENDIX B
DATA ACCOUNT CODES
General
B1.O1 This appendix provides an overview of the Data Account Code
feature. It includes examples of ADL, DTRX, and incoming and
internal modem pooling call applications. For a detailed description of
account codes, refer to Section MITL9109-094-105-NA, Features De-
scription (Data Features section). Data Account Codes are not available
with Generic 1002.
Description
B1.02 With the Data Account code feature, data users can have the
option or be forced to enter verified or non-verified account
codes. These codes must be entered during the call setup phase of a
data call and can be applied to internal, external and long distance
calls. For the DTRX user, an account code access is represented by a
character string, “ACCOUNT”, while an account code access code digit
string is entered for ADL or incoming or internal modem pooling calls.
Account code entries are accepted by the following circuit types:
station, set, console, TIE or 
DISA truhk.
Incoming, Outgoing and Internal Data Calls
B1.03 Verified or non-verified account codes applied to data calls
must be entered during the call setup phase. The following
restrictions apply on incoming or outgoing data calls.
Incoming Data Calls
lA TIE trunk caller can dial an account code access code and an
account code number only after the TIE trunk has been seized.
0An incoming special DISA caller can only enter an account code
after dial tone has been returned..
lAn incoming regular DISA caller dials the DISA access code and
waits for returned dial tone, before entering the account code
access code and an account code number.
lAn incoming DIL data call to the attendant requires the atten-
dant to dial the account code for the calling party.
lThe same account code will be stored in both the Data SMDR
and trunk SMDR records.
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							SECTION MITL9109-094-221 -NA
Outgoing and internal Data Calls
61.04 For a DTRX application,the account code access code
“ACCOUNT” and the account code number are entered after the
destination number, in the dialed digit string. The following are exam-
ples of an account code entered by a DTRX caller:
l
CALL 
1234-9-5925678-ACCOUNT-2222
OR
0CALL 1234 9 5925678 ACCOUNT 2222
OR
0CALL 1862-ACCOUNT-2222 (internal DTRX call with account
code)
OR
0CALL 1862 ACCOUNT 2222
(prompt)CALL
1234
- modem pool access code
9- ARS access code
5925678
- directory number of the destination data device
ACCOUNT
- account code access code character string
2222
- 4 digit account code number
1862
- internal destination data station
B1.05 For an ADL application, the account code access code and the
account code number are entered after the ADL access code.
The following are examples of an ADL call:
87-75-2222-1234-9-5925678 (external ADL modem pooling call with
account code)
87-75-2222-1862 (internal ADL call with account code)
87
- ADL access code
75
- account code access code
2222
- 4 digit account code number
1234
- modem pool access code
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							Station Message Detail Recording9- ARS access code
5925678
- directory number of the destination data device
1862
- internal destination data station
Note that dial tone is not returned after the account code is entered.
B1.06 For an internal call via the modem pool, or for an incoming TIE
or 
DISA trunk call, once the trunk has been seized, the account
code access code and the account code number are entered prior to
the destination digit string.
75-2222-1234-1862 (internal modem pooling call with account code)
75
- account code access code
2222
- 4 digit account code number ~
1234
- modem pool access code
1862
- destination data station
Incoming Call over Special 
DISA Trunk
B1.07 In order that the special DISA caller has access to the PABX, an
account code without an account code access code must 
.bedialed as a security code.
Other Calls Applying Account Codes:
lAn account code access code must be dialed prior to the
account code number.
lDial account code digits.
If the account code is a variable length, the digits string must be
followed by a 
#. If. the digit string has reached the maximum of 12
digits, the caller has the option of either entering the 
# delimiter o[leaving it out.
A non-variable length account code must be programmed with the
account code length between 4 
- 12 digits.
aFor a non-DTRX or non-ADL call, the PABX supplies dial tone
after a correct account code has been dialed.
System Abbreviated Dial Numbers
81.08 The system abbreviated dial number for an ADL caller may
include an account code.
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							SECTION MITL9109-094-221 -NA
System Abbreviated Access Code + System Abbreviated Number =
ADL Access Code + Account Code Access Code + Account Code
Number + Destination Number
or
Account Code Access Code + Account Code Number + Destination
Number
For DTRX callers, the Account Code cannot be included in system
abbreviated numbers.
For a Speed Call number, the Account Code Access Number and the
Account Code Number may be included in the digit string.
B1.09 An incoming TIE, DISA, or internal modem pooling caller may
dial a speed dial number which includes an account code with
the destination number. The destination number may be a modem pool
hunt group number plus a data station or data hunt group number, or
it may be a data station or data hunt group number (if the default
modem pool hunt group is programmed).
EXAMPLE:System Abbreviated Access Code + System Abbreviated Number =
Account Code Access Code + Account Code Number + modem pool
hunt group number + data station/hunt group number
ORAccount Code Access Code + Account Code Number + data
station/hunt group number (if default modem pool hunt group is pro-
grammed)
Forced Account Codes
B1.10 The COS of the caller is checked to determine if 
any-of the
following options apply; if so, an account code must be en-
tered:
Account Code, Forced Entry 
- Data External Calls (COS Option 327)
Account Code, Forced Entry 
-Data Long Distance Calls (COS Option
328)
Account Code, Forced Entry 
- Data Internal Calls (COS Option 326)
Page B-4