Mitel SX 200 DIGITAL Pabx General Descriptions Manual
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System Features 1’ .A“*n or a ‘I#” is not allowed in an account code. lA ‘I#” is only allowed to be dialed if the account codes are of the variable length type. oIf no SMDR buffers are available then the extension user receives busy tone when the account code entry is attempted. lEnabling Forced Account Codes for industry-standard telephones with the Direct To ARS feature enabled prevents the industry-standard telephones from originating calls without first dialing an account code. lThe Direct To ARS feature applies to SUPERSETtelephones when a valid :’account code has been entered. lFor SUPfRSET4 and SUPfRSET4DN telephones, an account code can only be entered during a call if the call is a two party call with the other party being a trunk (of any type). lFor a SUPfRSfT4DN telephone, the ACCOUNT CODE softkey is only pres- ent if the set does not have a consultation hold in progress and when the set has completed dialing. lIn addition to station and SUPfRSfTtelephones and consoles, DISA and Tie trunks can also access account codes. If an error is made when entering a verified account code, the trunk is dropped. ProgrammingTo force an extension user or trunk to use account codes for long distance calls, enable COS Option 201 (Account Code, Forced Entry - Long Distance Calls) for the device. Refer to Practice 9109-094-220-NA, Automatic Route Selection, for the designation of Long Distance calls. To force an extension user or trunk to use account codes for all external calls, enable COS Option 200 (Account Code, Forced Entry - External Calls) for the device’s Class of Service. Set Account Code Length (Option 55) in CDE Form 04 (System Options/System Timers). Assign a feature access code to Feature 01, Account Code Access in CDE Form 02 (Feature Access Codes). COS Option 700 (SMDR Does Not Apply) must be disabled in the extension’s COS before the extension may use account codes. COS Option 806 (SMDR - Record Incoming Calls) must be enabled in a trunk’s COS to permit account codes to be used on incoming calls on the trunk to a SUPERSET telephone. Enable all of required SMDR options as outlined in Practice 9109-094-221-NA, Station Message Detail Recording. OperationOperation varies depending upon the type of device as described below. Station and SVPERSETTelephones: To access a trunk via account code entry:9109-094-l OS-NA Issue 3Revision 1105 3-3
Features DescriptionlDial access code for account code entry. lDial account code digits (if System Option 55 -Account Code Length is se- lected, account code digits must be followed by a ‘I#” to indicate end of account code) lDial tone is returned. The account code entered now applies to the trunk call immediately made while still listening to dial tone. l Dial the trunk call. At the completion of the call, an SMDR record is printed. This printout in- cludes the time of call, trunk used, duration of call, and the Account Code. SUPERSET 4 Telephones: During a call, or immediately prior to dialing (listening to dial tone): 0 Press the SELECT FEATURES key. lDial 5 (feature number 5 is Account Code (5:ACC CODE)). lDial account code digits (DTMF tones are not heard) and if dialing, dial tone is removed. 0Press the SAVE key. The prompt PLEASE TRY LATER occurs if the recordingprocess is busy. The display reverts to the condition applicable at that time;if dial tone had been removed, it is resumed. There are two ways to correct an entry: 1. Press the 4-key to back space and erase one or more incorrect digits. 2.Press the EXIT key to cancel the entire entry. At the completion of the call, an SMDR record is printed. This printout in- cludes the time of call, trunk used, duration of call, and the Account Code. SUPERSET 4DN Telephones:During a call, press the ACCOUNT CODE softkey. The LCD second line shows ENTER ACCOUNT CODE:.Enter the Account Code. Press the 4-softkey to erase incorrect digits. Press SAVE softkey. 0Alternate Trunk Recall Description3.5 The feature provides an alternate recall point for trunks in the system. The alternate recall point can be specified for each tenant and each NIGHT/DAY 105 3-49 109-094-l OENAIssue 3Revision 1
System Features service. Under the following conditions, trunks are rerouted to the alterna- tive call point: lfor all trunk types, when an extension with a trunk on consultation hold is listening to reorder tone and times out. The trunk is removed from consul-tation hold and rerouted. l for DISA and CO trunks, when a trunk recalls from campon or ringing an extension; see RECALL.Conditions The following conditions apply to this feature: lThis feature does not apply to DTS or private trunks ringing into the SUPfRSETtelephone where the line appears. lFor the reorder tone case, the reroute is done before recalling serialtrunks. lFor the reorder tone case, the tenant group of the extension is used to de-termine the routing point. lFor the reorder tone case, if there is no point programmed for the current NIGHT/DAY service then the trunk is dropped; Serial trunks recall. l An LDN key cannot be the routing point.l For recall situations, the tenant of the called party is used to determine the rerouting point. When a logical line is called, the tenant of the first ap- ‘pearance of the line is used. When a hunt group is called, the tenant of the first member of the hunt group is used. lThe feature does not operate when calling an LDN, Night Bell, or console.’ ProgrammingIn CDE Form 19 (Call Rerouting Table), program the recall points for Non- Dial-In Trunk Alternate Recall Point in the tenant of the called party.Operation NoneAnalog Networking Description . 3.6 Analog Networking allows an SX-200 DIGITAL PABX to send and receive caller information over a private network. The other nodes in the networkcan be any combination of of MITEL SX-200 DIGITAL PABXs and SX-Z&70@ lntegra ted Communications”systems. Analog Networking uses the ARS Mo- dified Digit feature to insert feature access codes and other codes (called in-formation elements) into the outgoing digit string. The information elements consist of special codes for inserting the caller’s extension number, account code, and node identification. The SX-200 DIGITAL PABX with Analog Networking can function as an end node, an intermediate node, or a hub. As an end node, network elements are
Features Description transmitted into the network via DTMF digits. As an intermediate node, all information elements received by the intermediate node are passed on to the next node. As a hub, the 5X-200 DIGITAL PABX receives information elements to provide Calling Party identification. The information elements are: Caller’s Extension Number: This element is displayed on a SUPERSET tele- phone, a SUPE/?SEh4DN telephone, or a console; when the call is answered, the caller’s extension number replaces the trunk number or trunk name. The caller’s extension number also replaces the trunk number in SMDR records. Caller’s Dialed Account Code: The existing account code access code identi- fies the beginning of a Caller’s Dialed Account Code. The account code is written into the SMDR record associated with the call. Verified account codes can be used to implement Travelling Class Marks, by providing a COS and COR with the account code, which, at the destination node, replaces the COS and COR associated with the trunk being used. The destination node processes the call using the COS and COR associated with the caller’s Verified Account Code that was passed on the trunk. PABX Node ID: This information element is associated only with the originat- ing node and must be imbedded with another information element because it has no access code of its own (usually it is the first digit of the extension number). Analog Networking is not available with Generic 1002.Conditions The following conditions apply to this feature: lSMDR for outgoing calls must be enabled for the account code to be sentto the destination. Refer to Practice 9109-094-221-NA, Station Message Detail Recording. lThis feature matches that on the SX-200@ Integrated CommunicationsTM System. lThe calling extension number and account code are prefixed with an ap- propriate feature access code. lIf data associated with an information element (such as an account code) is not available, no digits are outpulsed for that element. This could cause the call to fail at the far end because the feature access code is sent, but not the data associated with it. lThe Analog Network feature transmits additional digits, increasing post dialing delay. lSMDR can be instructed not to record the digit modification done for pass-ing the network information. lDial pulse trunks cannot be used for Analog Networking because the # digit is not available on them. lAnalog Networking does not work with System Option 36 (End of Dial Character #) enabled. 105 3-69 109-094-l 05-NAIssue 3Revision 1
System Features l The destination node trunk must be a dial-in type trunk (Tie, DID, or DISA). lOnly the last five digits of the calling extension number are displayed on SUPERSET telephones and consoles. lThe # digit is required after the account code if the far end expects a vari- able length account code. lThe node identification provides a combined access code or calling exten- sion number for the far end. If not associated with one of these elements, then it must match the same access code in the far end. lIf a device is forwarded to an analog network trunk, then the extension number of the forwarding telephone is sent as the calling extension num- ber. lOn an intermediate node call (if incoming and caller’s extension were re- ceived on the trunk), the caller’s extension number received on the trunk is sent as the caller’s extension number, even if the incoming trunk was for- warded to an outgoing trunk or routed to ARS. ProgrammingIn CDE Form 22 (ARS: Modified Digit Table), program the caller information elements that are to be transmitted on the trunk. Enable COS Option 806 (SMDR - Record Incoming Calls) if SMDR is to record incoming caller information; refer to Practice 9109-094-221-NA, Station Message Detail Recording. In CDE Form 02 (Feature Access Codes) assign a feature access code to Feature 39 (Analog Network Accept Caller’s Extension) for PABXs that will be receiv- ing analog network trunk calls. Programming Example This example shows how CO type trunks can be used with Analog Network- ing. The trunks are programmed as DISA trunks on the destination node so that the network information can be dialed on the far end and accepted. The DISA access code must be sent prior to the analog,networking information, Because the originating node must receive dial tone from the destination node before dialing the DISA access code, precede the DISA access code with a pause (the number and type of pauses depend on the trunk and the destina- tion node DISA answer time). For example: if the destination node has a DISA answer time of 4 seconds, a DISA access code of 3333, and an accept caller’s extension access code 49, the following modified digit string is required: *2 3333 49 *6 # where: *2 is 10 second pause (in originating node) -to wait for dial tone from the far end 3333 is DISA access code (in destination node) 49 is accept callers extension (in destination node) 9 1 d9-094-1 OS-NAIssue 3Revision 1105 3-7
Features DescriptionOperation 3 *6 is insert callers extension number (in originating node) # is callers extension terminator (in destination node) The 5X-200 DIGITAL PABX detects an incoming network information element on an incoming analog network call, and then displays the calling extension number on the called console or display SUPERSETtelephone.Table 3-l Glossary of Analog Networking Terms Term co5 COR ARS ANI Travelling Class MarksDefinition Class of Service Class of restriction Automatic Route SelectAutomatic Number Identification A means of tagging the call with the caller’s level of authorization (COS and COR), based on account codes, to be used by the private network in the han- dling of the call. End NodeA network node that supplies network information elements to the network, but does not receive infor-mation elements from the network; (i.e., informa- tion flows from the end node out into the network.) intermediate NodeA network node linking at least two other network nodes. Information elements received by Node B from Node A, are supplied to Node C. HubA node in the network that uses information ele- ments from other nodes in the network in order to provide some network feature.Information Ele- mentsNull Network Ele- ment MarkerThe following information elements are available: Caller’s Extension Number, Caller’s Dialed Account Code, and Primary Node-ID of the PABX. This is a network element’s access code followed im- mediately by a terminator. This is a special character to identify Information Ele- ments that are programmed in CDE Form 22 (ARSModified Digit Table); currently “*6”, “*7”, and “*8” are used.Page 1 of 1 105 3-89 109-094-l 05-NA Issue 3 Revision 1
System FeaturesTable 3-2 Information Elements for Analog Networking Information Element Caller’s extension numberFeature AccessDelimiterComments CodeAccept Caller’s *6The extension number passed in Extension intermediate node or the extension(destinationnumber ofthe forwarding party or node)the extension number associatedwith the telephone issent. Caller’s dialedVerifiable *7The account code the caller dialed account codeAccount Codeis sent. If the trunk at the(destination destination is a special DISA trunk node)and this information element appears first in the digit string, the feature access code is not required. PABX Node IDNode ID *8The Node ID of this PABX is sent.(originating This marker usually precedes the node) caller’s Extension marker, forming a compound extension number.Page 1 of 1 - Attendant Access (Dial 0)Description 3.7 A feature access code is provided for reaching the Attendant by dialing a code (usually 0). The destination changes based on NIGHT/DAY service and can be many different device types besides a console or LDN. There is also a second class of Dial 0 -see PRIORITY DIAL 0. The attendant can be reached by dialing: lattendant access code (usually 0), which is to a console directory number l console directory number lattendant access code which is routed to an LDN keyConditions The following conditions apply to this feature: 0The Attendant Access-code can generally be used in the system wherever an attendant individual directory number can be programmed except in the call rerouting table; this can include Call Forwarding. lIf there is no feature access code defined, the Dial 0 routing point is still used by several features. ProgrammingAssign an access code to Feature 11 (Extension General Attendant Access).
Features Description Assign access codes to the Dial 0 entry in CDE Form 19 (Call Rerouting Table) for the tenant of the caller.Operation Dial Attendant Access Code.Attendant Automatic Overflow Description3.8 Attendant Automatic Overflow provides a recorded announcement to incoming calls, which are not answered by the Attendant within a predefined time. This feature operates primarily during peak periods of incoming traffic.Conditions An answering machine should not be used, as the caller cannot leave a mes- sage; the connection to the Recorded Announcement Device is listen only. ProgrammingIn the Console’s Class of Service, enable COS Option 118 (Attendant Call For- ward - No Answer) and set it for the time to wait before giving the recordedannouncement; enable COS Option 705 (Automatic Overflow from Atten- dant) in the caller’s COS (trunk, extension, or SUPERSETtelephone).Operation Enter the extension of a recording device hunt group into CDE Form 19 (Call Rerouting Table) under “UCDIAttendant Recording Routing for This Tenant”, under the Console’s tenant. When an incoming call is not answered within the programmed time, a reco.rding is connected to the caller to advise the caller that there are many incoming calls and the call will be answered short- ly. The actual message is recorded by the customer, on a customer-provided Recorded Announcement Device. The caller keeps his position in the queue waiting to be answered, even while receiving the recorded message; the call is connected to the attendant as soon as the attendant is free, even during the recorded announcement. After the message, the caller is connected to system Music on Hold.Automated Attendant Description 3.9 The Automated Attendant feature connects incoming calls from a DTMF telephone to a recording and a receiver. The recording directs the caller to dial one or more digits to be routed to a specific answering point, such as sales, service, parts, or general office. Once a digit has been dialed, the system can add prefix digits in front of the dialed digit to provide a valid extension number, a hunt group number, a system abbreviated dial number, or a fea- ture access code, to route the call to a specific answering point. If a digit is not dialed (or cannot be dialed because the incoming telephone is not DTMF) the incoming caller is routed to a default answering point at the completion of the message. Valid default answer points include: console, LDN, Night Bell, extension, log- ical line, ACD path, ACD position (agent, supervisor, or senior supervisor), hunt group, or system abbreviated dial number.105 3-109 109-094-l 05-NA Issue 3Revision 1
System Features Automated Attendant is only available with software loads that include the ACD ELEMARKETER Application Package. Automated Attendant is not available with Generic 1002. Refer to Practice 9109-094-625-NA, Automated Attendant Feature Package.Conditions Refer to Practice 9109-094-625-NA, Automated Attendant Feature Package. ProgrammingRefer to Practice 9109-094-625-NA, Automated Attendant Feature Package.Operation NoneAutomatic Call Distribution (ACD) Description3.10 Automatic Call Distribution (ACD) is a method of distributing calls evenly among trained operators (Agents). Refer to Practice 9109-094-620-NA, ACD TELEMARKETER Application Package for more information. Automatic Call Distribution is not available with Generic 1002.ConditionsRefer to Practice 9109-094-620-NA, ACD TELEMARKEER Appljcation Pack- ‘age. ProgrammingRefer to Practice 9109-094-620-NA, ACD TELEMARKETER Application Pack- age.Operation Refer to Practice 9109-094-620-NA, ACD ?i%EMARKETER Application Pack- age.Automatic Number Identification (ANI)Description 3.11 This feature is a mechanism that allows the PABX to identify a callingparty on an outgoing trunk. The identifying information consists of the call- ing party’s extension number which is transmitted (tones or pulses) on the trunk, after the PABX has successfully dialed an external number on thattrunk. Conditions The following conditions apply to this feature: lThe far-end must provide answer supervision and be capable of handlingthe ANI protocol. 0The extension numbers of station and SUPERSE~ telephones and consoles are sent.9 109-094-l OS-NA Issue 3Revision 1105 3-11
Features Description lIf the caller has forwarded to the ANI trunk then the forwarding exten- sion’s number is sent. ProgrammingEnable COS Option 800 (ANI Applies) for the trunk. Enable Circuit Descriptor option “Far End Gives Supervision” for the trunk. The Circuit Descriptor option “DTMF” for the trunk must match the far end. OperationWhen a call is made on an ANI trunk, an answer supervision received on the ANI trunk is treated as a signal to send the calling party’s extension number. During transmission of the calling extension number, the calling party is not connected to the speech path. This inhibits putting any noise (that could be mistaken for DTMF signaling) onto the line until all dialing is finished. Once the extension number has been sent, the calling party’s audio will be cut through and no further signaling will occur. Automatic Route Selection (ARS) Description3.12 The SX-200 DIGITAL PABX Automatic Route Selection (ARS) feature package combines the concepts of standard ARS (selecting optimum callroutes, inserting/deleting routing digits) and Toll Control (aIIowing/disaIIow- ing specific extensions the ability to make specific types of external/long dis- tance calls). Also provided are: l a universal numbering plan capability, 0 six time-of-day zones, lthree day zones for week days, and 0 overlap outpulsing. Refer to Practice 9109-094-220-NA, Automatic Route Selection and Toll Con- trol. ConditionsRefer to Practice 9 109-094-220-NA, Automatic Route Selection and Toll Con- trol. ProgrammingRefer to Practice 9109-094-220-NA, Automatic Route Selection and Toll Con- trol. OperationRefer to Practice 9109-094-220-NA, Automatic Route Selection and Toll Con-trol. Calibrated Flash Description3.13 Telephone users access many PABX features using a switch hook flash from industry-standard telephones. Calibrated Flash allows the system to105 3-129109-094-l 05-NA Issue 3Revision 1