Mitel SX 200 DIGITAL Pabx General Descriptions Manual

							Features Description
The REDIAL softkey appears when the conditions mentioned immediately
above are met.
The feature applies to consoles also; see ATTENDANT LAST NUMBER 
RE-
DIAL.The number is not updated when dialing on Direct Trunk Select or Private
Trunk lines.
The number is not updated after a call is made using Speedcall or System
Abbreviated Dial.
When the REDIAL 
softkey is pressed, the rules for initiating dialing and
selecting a line apply as if the user had selected a Speedcall key; see LINE
SELECTION.The Redial number contains only the digits dialed until ARS dialing is com-
pleted, and the two parties are talking without further ARS processing.
Digits dialed during the established call are not stored in the Redial num-
ber.
The Forced Account codes feature disables Last Number Redial.
Hotel/Motel internal only call restrictions applied to this extension disables
Last Number Redial.
ProgrammingEnable System Option 29 
(SUPERSETTelephone Last Number Redial).
OperationOperation varies depending upon the device as described below.
SUPERSET and SUPERSET3DN Telephones
0 Press the REDIAL key.
SUPERSET 4 and SUPERSET 4DN Telephones
0 Press the REDIAL softkey.
Line PrivacyDescription4.27 This feature ensures that conversations on Key, Direct Trunk Select, and
Private Trunk Lines are private if so desired. When such a line is in use at one
set, other appearances of the line cannot join the conversation.
ConditionsThe following conditions apply to this feature:
lBy default, Line Privacy is enabled for every line.
l
SUPERSET3DN, SUPERSET and SUPfRSET4DN telephones can use the Pri-
vacy Release feature to disable privacy during a call.
lA maximum of five patties can be on the line at a time (including the in-
dustry-standard telephone, 
SUPERSET telephone, or trunk).105 4-36
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							Telephone Features
lLine Privacy cannot be programmed to be disabled on key lines of logical
lines.
lDirect line selection by the user is the only way to join a call in progress on
a line. The system does not choose an occupied line automatically; see
LINE SELECTION.
ProgrammingTo disable line privacy, disable COS Option 240 (Line Privacy) in the COS of theindustry-standard telephone, 
SUPERSETtelephone, or trunk of the line.
OperationThe two modes of operation are described below.. _,
Line Privacy Enabled
When the line is in use, attempts by other 
SUPERSETtelephones with appear-
ances to access the line are ignored. If it is a key line of an industry-standard
telephone, and the telephone goes 
offhook then it receives busy tone.
Line Privacy Disabled
When the line is in use, any other appearance that accesses the line joins the
conversation, preceded by the override warning tone. For key lines of indus-try-standard telephones this includes the station when it goes 
offhook.iine Selection
Description
4.28 The SUPERSETtelephones are equipped to have many line appearances
programmed on them. When the user of the set initiates dialing, the system
selects a line for dialing. When the set is ringing and the user goes 
offhook,
the system selects the line to answer. The user can also select a specific line to
place or answer a call.
When the user goes 
offhook, the system checks for an available line appear-
ance. The system looks at the prime line first. If 
it‘is idle then it is selected.
Otherwise the rest of the lines on the set are scanned for the first personal line
that is idle or a single appearance key or multicall line that is idle and is not an
in-only line. If such a line is found then it is selected for dialing. Direct Trunk
Select and Private Trunk lines are never automatically selected and key and
multicall lines that have more than one appearance (in the system) are never
selected. 
If a line is selected then the user is put dialing on that line. If there
are no available lines then the user is prompted to select a line to dial on.
If the user initiated dialing by dialing a digit or pressing a Speedcall key, the
same line selection process is done as with going 
offhook. When the system
or the user selects a line, the system then automatically initiates Speedcall
dialing for the SPEEDCALL key initially pressed.
When a user goes 
offhook to answer a call, the system scans the set from the
prime line up the set, to find a line that is actually ringing the set. The system
selects the first line found and answers the call on that line.9 109-094-l 
0!5-NAIssue 3 Revision 1105 4-37 
						

							Features Description
ConditionsThe following conditions apply to this feature:lThe line selection mode is entered when a line is put on hold on a
SUPERSETtelephone; see HOLD.
lIf the user presses a Speedcall key and has to select a line to use, if a Direct
Trunk Select or Private Trunk line is selected then the Speedcall key is ig-
nored.
lLine selection after pressing the REDIAL softkey is treated the same as
pressing a Speedcall key.
lCOS Option 604 (immediate Line Select) alters the implicit dialing on the
keypad and through Speedcall keys (it has no effect on the selection of a
line). If disabled, the user must go 
offhook or select a line to start dialing
immediately (if the user goes 
offhook, the line selection mentioned pre-
viously is done). If a Speedcall key is pressed, and a line is available then
the user must go 
offhook within a preset time or the system ignores the
Speedcall attempt. If there is no line available then when the user selects a
line the user must go 
offhook within a preset time.
ProgrammingEnable COS Option 604 (Immediate Line Select) for 
SUPERSETtelephones.OperationNone
Messaging -Advisory
Description4.29 This feature allows a 
SUPERSE~4 or SUPERSET4DN user to provide a short
message to be displayed on a 
SUPERSETIDN telephone, SUPER.SET4 tele-
phone or Attendant Console that calls the set. The message replaces the time
and date display on the sets where it is activated; see ATTENDANT SETUP OF
SET ADVISORY MESSAGES.The system provides the following system-wide messages:
IMessage Number’ Default MessageI
I01IIN A MEETINGI
02OUT OF TOWN
03ON VACATION
04OUT ON A CALL
05
OUTTO LUNCH
06GONE FOR DAY
07GONE HOME
08IN TOMORROW
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							Telephone Features
Conditions
Programming
Operation
9109-094-105-NA
Optionally, set users can be permitted to change these messages.
NOTE: Any changes to a message apply system-wide; the system has only one
set of 15 messages.
The following conditions apply to this feature:
lThis feature applies only to SUPERSET and SUPERSET4DN telephones.
l A message currently in use cannot be altered.
lThe message is not displayed by the telephone that set it when it is in
Night Service; however, another telephone (or console) calling that tele-
phone receives the message on its display.
To permit set users to create or change messages, enable COS Option 605
(SUPERSET- Message Program) in the set’s COS.
Operation varies depending upon the type of set as described below.
SUPERSET 4 Telephone
To Activate an Advisory Message:
0Press the MSG softkey (and SEND MSG softkey, if required). If displayed
message is inappropriate, press the NEXT 
softkey repeatedly to cycle
through the messages, or dial the message number (01 to 
15), if known.
l When the desired message appears, press the ON softkey. The selected
message is now active and displayed on the LCD. Any 
SUPERSE~4DN tele-
phone, 
SUPERSET telephone or console calling the set receives the mes-
sage on its display.
To Deactivate an Advisory Message:
lRepeat procedure for activating a message, except press the OFF softkey.
To Program Advisory Messages:
0 Press the PROGRAM softkey.
l Press the MSG softkey.
0If required, press the SEND MSG softkey.
0In response to display DIAL IN MSG. NUM., dial message number (01
through1 5).
Messages 01 through 08 are preprogrammed as described. Selecting a mes-
sage number in this group causes the existing message to be overwritten.
0The display shows NOW ENTER MSG. Dial in the message as follows:issue 3 Revision 1105 4-39 
						

							Features Description
Both numeric and alpha characters can be used in a message.
Keys 2 through 9 and *on the keypad are identified with alpha characters.
Press the key associated with the first character in the message, and a charac-
ter is displayed in the alphanumeric display. If this character is not correct,
repeated presses on the key cycle the display through all the characters for
that key. When the displayed character is correct, press the NEXT softkey. The
* key also gives four special characters 
( . Q 2 ’ ) when pressed repeatedly; the
#, 1, and 0 keys provide no special characters.
Repeat the above step for remaining characters in the message. For spaces,
press the NEXT 
softkey again.’There are two ways to correct a programming error:
1. 
Use-the 4softkey to backspace and clear an incorrect entry.
2.To cancel the entire procedure before the message has been saved, press
the EXIT 
softkey.When the message is complete, press the SAVE 
softkey.
SUPERSET 4DN Telephone
To Activate an Advisory Message:
l Press the MESSAGING softkey.
l Press the ADVISORY softkey.
lIf displayed message is inappropriate, press the NEXT MSG softkey repeat-
edly to cycle through the repertoire of messages. If the message number is
known, press the SHOW MSG NO. 
softkey, dial the message number (01
through 15) and press the ENTER 
softkey.
lPress the TURN MSG ON softkey. The selected message is now displayed on
the LCD. Any 
SUPERSET4DN telephone, SUPERSET telephone or console
calling the set receives the message on its display.
To Deactivate an Advisory Message:
l Press the MESSAGING softkey.
l Press the ADVISORY softkey.
l Press the TURN MSG OFF softkey.To Program an Advisory Message:
l Press the MESSAGING softkey.
l Press the ADVISORY softkey.
lPress the SHOW MSG NO. softkey or the NEXT softkey. Dial an unused mes-
sage number, unless an existing message is to be changed.
lPress the CREATE 
softkey. Dial in the message as follows: 
						

							Telephone Features
Letters are displayed on the LCD as they are dialed on the telephone keypad.
The first press of any of these keys displays the first letter that appears on its
key cap. The second press of the same key changes the display to the second
letter and so on. When all the letters associated with a key have been dis-
played, the number is displayed. Further presses cycle through the letters
again. When the desired letter is displayed, enter it by pressing the -tsoft-
key or by entering the next letter, if it is on a different key. (The 
-+key isalso used to enter spaces). Follow the same procedure to find and enter the
other letters in the name. If an error is made, press the
Telephone keypad key caps 
1, *,0, and # are not marked with all the charac-
ters they can enter. They are as follows:
Key
1*
0#Characters
! ? 0x2 1
&*$ 0
.,I#When the message is complete, press the SAVE 
softkey. The message is now
saved.
Messaging -Call Me Back
Description4.30 A set user calling a busy or unanswered set can leave a message for the
party to return the call. The Message Waiting indication can be:
oA flashing lamp on the set at 0.5 seconds on, 3.5 seconds off (if equipped),
lAn indication on the set’s display (if equipped),
lRinging at the set with a distinctive ringing pattern.
Message Waiting indication continues until the set user reads the message.
Messages can be read at any time (i.e., when the set is idle or during a call).
On 
SUPERSET and SUPERSET4DN telephones, the display shows the time of
the call, and the caller’s extension number and name (if programmed).
Optionally, the system can be programmed to record each occurrence of Mes-
sage Waiting on the system printer. See ATTENDANT MESSAGE REGISTER AU-
DIT.ConditionsThe following conditions apply to this feature:
lMessages can be left at industry-standard and SUPERSETtelephones.
lOnly one message exists between any two parties in the system at anytime.
Leaving a message from A to B cancels the message left from B to A.
lThe message waiting indication is not active while the set is in use.
lWhen sending a message using a feature access code, if the destination set
cannot receive messages, re-order tone is returned.
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							Features Description
lMessages cannot be left for members of a recording group, an Automated
Attendant recording group, or a COV voice mail port.
l A message is canceled automatically if the sender and receiver have a tele-
phone conversation before the message is read or the receiver leaves a
message for the sender. Note that this does not apply to messages from
the console. These must be canceled at the Console.
0The system cancels the message automatically after 24 hours if System Op-
tion 7 (Cancel 24-hour Message Waiting) is enabled; otherwise, it is not
canceled by the system.
l100 messages can be active at a time.
lIf CO5 Option 231 - Message Waiting Setup - Bell is enabled in the indus-try-standard or 
SUPERSETtelephone’s COS:
- Message Waiting indication is three cycles of 3.5 impulse per second
(ips) ringing. This is in addition to the visual indicators on 
SUPERSET
telephones.
- The set receives ringing each time it returns to idle (10 seconds after)
and every 20 minutes while the set is idle until the message is read, can-
celed or acted upon.
ProgrammingTo allow industry-standard and SUPERSET telephones in a COS to receive
messages, enable COS Option 23 1, Message Waiting Setup 
- Bell or COS Op-
tion 232, Message Waiting Setup 
- Lamp if the industry-standard telephone
is equipped with a message waiting lamp.
NOTE: These two COS Options are mutually exclusive. Neither of them is re-
quired for messaging on other 
SUPERSET telephones.
To allow industry-standard and 
SUPERSET telephones in a COS to send mes-
sages, enable COS Option 259 (Message Sending) in that COS. This feature is
not available with Generic 1002.
Industry-standard and 
SUPERSET telephones need access codes to send or
answer messages. In CDE Form 02 (Feature Access Codes), assign access codes
to Feature 41 (Send Message) and Feature 42 (Call Message Sender of Oldest
Message). This feature is not available with Generic 1002.Enable COS Option 231 (Message Waiting Setup-Bell) to allow 
SUPERSET4,
SUPERSET3DN, and SUPERSET4DN telephones to warble when a message is
sent.
In CDE form 04 (System Options/System Timers), enable System Option 07
(Cancel 24-hour Message Waiting) if messages are to be canceled by the sys-
tem.
OperationOperation varies depending upon the type of device as described below.
Industry-standard and SUPERSET 3 Telephones
To send a message to a busy or unanswered set:105 4-42
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							Telephone Featuresl Dial the Send Message access code.l Dial the extension number.
lDial tone is returned. Re-order tone is returned if the other telephone
cannot receive messages.
To answer a message:
l Go off-hook.
lDial the Call Message Sender of Oldest Message access code.
lMessage sender is called. Re-order tone is returned if there are no mes-
sages waiting.
SUPERSET 4 Telephones
To Send a Message:
l Dial the Extension number.
lPress the SEND MSG softkey. This softkey appears only if the called tele-
phone is able to receive messages, or,
lFollow the procedure given for industry-standard telephones.
To Cancel a Message:
o Call the extension.
lPress the MSG softkey. The message is canceled and the call is terminated.
Message waiting isjndicated on the receiving 
SUPERSET telephone by the
word MSG flashing on and off. In addition, the LCD shows the number of
messages waiting when new messages arrive.
To read messages while the telephone is idle:
oPress the MSG softkey. The display indicates the number of messages to be
read.
l
Press the READ MSG softkey. The message is displayed.lTo call the message sender, press the CALL 
softkey, or,
lTo clear the message, press the CANCEL 
softkey.If there are more messages to be read, the NEXT 
softkey appears. To read ad-
ditional messages:
lPress the NEXT 
softkey. Follow the procedure above for each message.
To read messages during a call, proceed as follows:
l Press the SELECT FEATURES key.9109-094-l 
OENAIssue 3 Revision 1105 4-43 
						

							Features DescriptionlDial ‘4’ (feature 4 is message (4:MSG)).
lPress the READ MSG softkey. The message is displayed. To cancel a messageonce it has been read, press the CANCEL 
so&key.If there are more messages to be read, the NEXT 
softkey appears. To read ad-
ditional messages:
lPress the NEXT feature key. Follow the procedure above for each message.
SUPERSET 3DN Telephone
To send a message:
lWhile receiving busy tone or ringback, press the MESSAGE key if the MES-
SAGE LED is lit steadily.l Dial tone is returned, or,
lFollow the procedure given for industry-standard telephones. This is con-
venient when leaving a message without calling the message recipient.
The MESSAGE LED flashes whenever the telephone is idle and has a message
waiting for it.
To answer a message:
0Press the MESSAGE key while receiving dial tone or while on-hook (if Im-
mediate Line Select is enabled).
lMessage sender is called. Nothing happens if there are no messages wait-
ing.
SUPERSET 4DN Telephone
To send a message:
lWhile receiving busy tone or ringback, press the LEAVE A MSG softkey.This 
softkey appears only if the other telephone is able to receive mes-
sages.
lThe top line of the display briefly shows a confirmation and the call is ter-
minated, or,
0Follow the procedure given for industry-standard telephones.
The MESSAGE LED flashes whenever the telephone is idle and has a message
waiting for it. Also, the second line of the LCD shows on the right the number
of messages waiting; e.g., 
< 1 MSG >.To read the messages:105 444l
If engaged in a call, press the SUPERKEY.
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							Telephone Features
lPress the MESSAGING softkey; the top line of the LCD shows the number of
messages waiting.
lPress the READ MSG softkey. The LCD second line shows the extension
number and the time of the call.
lPress the CALL softkeyto call the party that left the message. This softkey
appears only when the telephone can dial the call (e.g., idle or listening to
dial tone), or,l
Press the ERASE softkey to cancel the message.
If there are more messages, the NEXT MSG 
softkey appears. To read these
messages:
lPress the NEXT MSG softkey; the next message is displayed. Follow the pro-
cedure above for each message.
l When there are no more messages, press the SUPERKEY to exit.
To view messages sent:
The 
SUPERSET4DN telephone also has a feature to view messages that it has
sent. To view the messages:
0 Press MESSAGING softkey.
0 Press MSGS I SENT softkey.
- For each message, the set displays the name, extension number, time
and date that the message was sent.
- A softkey also appears that allows message to be canceled.Override (Intrude)
Description
4.31 This feature allows a user who encounters a busy extension to enter the
conversation. Before override voice contact is established, the overriding
party and both patties in the original conversation receive a warning tone.
The tone is repeated at regular intervals while the overriding party is con-
nected to the existing call. Display 
SUfERSETteIephones are informed who is
overriding the call.
An override can be done to the Call Announce Port of a 
SUPERSET tele-
phone; see OVERRIDE ANNOUNCE.
For override of a telephone 
wifh Do Not Disturb set; see DO NOT DISTURB.Conditions
The following conditions apply to this feature:l
If there is a call-me-back message outstanding between the overriding
party and the overridden party, it is canceled. This is not done if the con-
sole overrides.9 109-094-l 05-NAIssue 3 Revision 1105 
4-45