Mitel SX 200 DIGITAL Pabx General Descriptions Manual

							Features Description
lCOS Option 214 (Cannot Dial a Trunk After Flashing) and COS Option 215
(Cannot Dial a Trunk if Holding or Conf with One) prevent trunks from be-
ing accessed as the third party under certain circumstances.
lAn extension with COS Option 233 (Never a Consultee) may not be con-
sulted.
.OSee TRANSFER DIAL TONE for special dial tone on transfer.
0 A call cannot be put on consultation hold if:
- the party is an attendant
- the party is a Call Announce Port,
- the call has an incoming trunk in it and the Flash on incoming trunk
feature is enabled. The same applies for outgoing trunks.
- the call is on a private trunk line,
- there is a party in the call using the ADD HELD feature enabled,
- a party in the call is holding the call,
- an extension in the call has the Non Busy Extension feature,
- the call is ringing back one of the parties in the call (Station Transfer
Security),
- another party in the call is being overridden,
- the extension is overriding a party in the call,
- there are 5 parties in the call,
- the call is already on consultation hold,
- the call is a conference and the extension has the Broker’s Call or Trans-
fer With Privacy feature,
- the call is a conference and the Flash In Conference option is disabled.
ProgrammingSee 
FLASH CONTROL for restrictions on consultation hold.
See CONFERENCE for programming 
to,allow conferences of more than three
parties.Operation
Operation varies depending upon the type of set as described below.Industry-standard Telephones
On an established call:
lFlash the switchhook - dial tone is returned; the current party (second
party) is on Consultation Hold and hears music, if provided.l
Dial the number of the third party.
lIf desired, wait for the third party to answer (if the number is busy or does
not answer, flash the switchhook to return to the held call).105 4-669109-094-l 05-NA
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							Telephone FeatureslIf desired, consult privately with the third party.
SUPERSET 3, SUPERSET 3DN and SUPERSET 4 Telephones
On an Established Call:
lPress the TRANYCONF key -transfer dial tone is returned, the current
party (second party) is on Consultation Hold and hears music, if provided.
lDial the number of the third party.
aIf desired, wait for the third party to answer. (If the number is busy or does
not answer, press the CANCEL key to return to the held call).
lIf desired, consult privately with this party
lIf desired, switch between parties by pressing the SWAP key. The conversa-
tion with each party is private.
l To connect both parties, hang up, or press RELEASE 
softkey (if provided).
SUPERSET 4DN TelephoneOn an Established Call:
lPress the TRANS/CONF softkey - transfer dial tone is returned. The current
party (second party) is on Consultation Hold and hears music, if provided.
lDial the number of the third party.
lIf desired, wait for the third party to answer. (If the number is busy or does
not answer, press the BACK TO HELD 
softkey to return to the held party. If
another call is 
de>ired without returning to the held party (e.g., wrong
number), use the NEW CALL 
softkey).
lIf desired, consult privately with this party.
lIf desired, switch between parties by pressing the Trade Calls softkey. The
conversation with each party is private.
0 To connect both parties, hang up, or press RELEASE ME softkey.
Transfer With Privacy
Description4.44 The Transfer With Privacy feature is like the Broker’s Call feature but it
allows transfers to be done. A flash is interpreted as a Swap instead of an at-
tempt to conference, as with Broker’s Call and a conference cannot be formed
by an extension with the feature enabled. However, unlike Broker’s Call,
when the extension goes on-hook to transfer an extension, the transfer is not
prevented. As well, some consultation COS option checks are not done with
the Broker’s Call feature but they are done for Broker’s Call With Transfer.
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							Features Description
Also see BROKER’S CALL (TRADE CALLS) for general information about Bro-
ker’s Calls.
ConcJitionsThe following conditions apply to this feature:
lCOS Option 252 (Transfer With Privacy) is mutually exclusive with the fol-lowing options:
- 302 (Flash-in Conference)
- 224 (Flash for Attendant)
- 223 (Flash Disable)
- 203 (Broker’s Call)
l An extension with COS Option 233 (Never a Consultee) may not be con-
sulted.
lCOS Options 214 (Cannot Dial a Trunk After Flashing) and 215 (Cannot Dial
a Trunk After Flashing If Holding or in Conference With One), do not apply
to an extension with COS Option 252 (Transfer With Privacy) enabled.
ProgrammingIf desired for extensions enable ipq
COS Option 252 (Transfer With Privacy).
OperationIndustry-standard Telephones
If Transfer With Privacy is enabled:
lIf desired, switch between parties by flashing the switchhook.
oHang up to connect both parties.0
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							5. HOTEL/MOTEL FEATURES
GENERAL5.1 This section describes the hotel/motel features supported by the
SX-200 DIGITAL PABX for Generic 1002 and Generic 1003 software.
5.2 The SX-200 DIGITAL PABX Hotel/Motel feature package integrates stan-
dard PABX features with custom Hotel/Motel features. It is also possible to use
the SX-200 DIGITAL PABX in conjunction with a Property Management Sys-
tem.
Hotel/Motel features available from the Attendant console include:
a check current room status
lmodify room status (assign guest rooms)
lset automatic Wake-Ups for guests (Alarm Call)
lrequest reports of all current wake-ups
l inhibit room to room calling (Call Blocking)
lassign outgoing call privilege on a room by room basis (Call Restriction)
l request a message register audit
l request a room status audit
l request a wake-up audit
In addition the 5X-200 DIGITAL system provides :
l automatic message register for guest rooms
0 automatic room status conversion
lwake-up calls to be set up by guest
0 automatic Wake-Ups (Alarm Call)
l guest room SUPERSET key setup
lmaid in room / room status updates from guest room
l maid status display from SUPERSETtelephone
0 property management system interface (PMSI)
l room status display from SUPERSETtelephone
lgenerate single line printouts for events such as unanswered wake-up
calls, set up or canceled wake-ups, message register overflow.
l generate console alarms and maintenance logs9109-094-l 05-NAIssue 3 Revision 1
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							Features Description
Detailed information on the Attendant Console may be found in Practice
9 109-094-3 15-NA, Attendant Console Description.
Attendant Guest Room 
Softkey
Description5.3 This feature gives access to the hotel/motel features available at the atten-
dant console.
The GUEST ROOM 
sof-tkey provides access to the-following features when
pressed :l room number selection
a audit printouts
l room status summary displays
From this level, individual rooms can be selected. After selecting a room, the
features available are:
l message waiting setup, cancel and view
ldo not disturb setup and cancel
0 message register clear
l automatic wake-up setup and clear
l room status change
l call restriction change
l room number selection
On the display, the following information appears for the selected room:
l room number, COS, COR, and name
0 room status
l maid in room status
0 room call restriction status
l room do not disturb status
0 room message waiting status
ConditionsThe GUEST ROOM 
softkey is available when on a call. In this mode, pressing it
automatically bypasses the top level of 
softkeys and enters the next level of
softkeys as if the Room Number had already been selected from the top level.
ProgrammingEnable COS option 105 (Attendant Guest Room Key) for the console. This op-tion is required for most hotel/motel features.
105 5-2
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							Hotel/Motel Features
OperationRefer to Practice 
9109-094-315-NA, Attendant Console Description.Attendant Message Register Audit
Description5.4 This feature allows the attendant to print the message register for all
rooms that have a message register count greater than zero. This feature is
only used in cases where COS Option 703, Message Register Applies, has been
enabled for some extensions; see MESSAGE REGISTER.Conditions
The following conditions apply to this feature:
lConsole cannot request an audit if it is active in a call.
lThe maximum number of audits that can be requested at one time is 3; all
further requests will be lost. All audit requests are processed in a first re-quested -first printed sequence.
lIf System Option 25 (Message Register Zero After Audit) is enabled all mes-
sage registers will be set to zero when the audit is requested. This includes
the instance where the maximum number of audits is exceeded or the
printer is unavailable for any reason.
-
l All rooms with a non zero message register will be listed in the audit re-
port in order of room number (highest to lowest).
lSingle line reports can also be enabled when the message register for a
room is cleared. See MESSAGE REGISTER.
ProgrammingSelect System Option 24 (Message Register Audit)
Select System Option 25 (Message Register Zero After Audit) to reset all mes-
sage registers to 0 after an audit request.Assign a printer to the “Hotel/Motel Audit” printout type in CDE Form 34 (Di-
rected l/O). See DIRECTED I/O for details on system printers.
OperationRefer to Practice 
9109-094-315-NA, Attendant Console Description for de-
tails on issuing a message register audit and for a detailed description of theformat of the resulting printout.
Attendant Message Waiting Setup and Cancel -Guest Room
Description5.5 A message waiting indication can be left for a guest room. This is the mes-
sage waiting feature in the hotel/motel application. The setting and clearing
of a message waiting for a room can be recorded on a system printer. A single
line printout is generated, giving the room number, date, time and status
change.9109-094-l OS-NAIssue 3 Revision 1105 5-3 
						

							Features DescriptionConditionsThe single line printout appears on the Hotel/Motel Wake-up printer.
ProgrammingSee ATTENDANT MESSAGE WAITING SETUP AND CANCEL for basic program-
ming to be able to setup message waiting at an extension.
OperationSee MESSAGING for information on the message waiting feature and ATTEN-
DANT MESSAGE WAITING SETUP AND CANCEL for message waiting changes
from the console.
Enable COS option 105 (Attendant Guest Room Key) for the console to access
message waiting from the Guest Room 
softkey.
Select System Option 04 (Message Waiting and Message Register Clear Print).
This also enables printing of single line printouts for Message Register
changes. See MESSAGE REGISTER.
Refer to Practice 
9109-094-315-NA, Attendant Console Description.Automatic Wakeup
Description5.6 This feature allows either the Attendant or a guest to set up a wake-up
alarm call that will ring the guest room at a prearranged time. It i’s also possi-
ble to modify or cancel an existing wake-up call.
After answering a wake-up alarm call, the extension user receives either a
special tone, music, or a recorded announcement. The recorded announce-
ment can be changed with the night service.
If the wake-up call is not answered within six rings, or if the extension is busy,
an attempt is made to ring the extension two more times, at 5 minute inter-
vals. If the wake-up call is to a 
SUPERSET or SUPERSET4DN telephone it is
treated as a timed reminder (see REMINDERS) and rings once and sets a re-
minder prompt. Each of these attempts can generate a single line report on a
system printer. if the call is still unanswered, the wake-up is canceled and theattendant can be notified that the wake-up was not honored.
The attendant can print a list of all of the current wake-ups.Conditions
The following conditions apply to this feature:
lThe Do Not Disturb will be ignored on extensions when the wake-up is
honored.
eIn the event of a power failure, all expired wake-ups will be honored
within 5 minutes of a system reset.lIf a guest room telephone is programmed for Automatic Wake-Up Rout-
ing, the Automatic Wake-Up Music option has no effect.105 5-49 109-094-l 05-NA
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							Hotel/Motel FeatureslThe tone used for wake-up calls will be one of 100 ms ON, 400 ms OFF, (re-
peated).
0 System options 12 (Automatic Wake-up Alarm) and 13 (Automatic Wake-
up Print) have no effect on SUPERSET and SUPERSET4DN telephone op-
eration of the feature.
lRecorded announcements are provided through recording hunt groups.
lIf recorded announcement is used, a wake-up will only be honored when
there is a free recording announcement device available. When an exten-
sion answers the wake-up, the recording device is rung. The extension
hears silence until the recording device answers.. 
:
lIf a recording hunt group is used for wake-ups there can only be one
wake-up call per recording announcement device at any given time. This
means that if multiple wake-ups have been set for the same time only one
can proceed. All the others will be shifted. The amount of this shift will be
variable depending on:
- the time it takes for each preceding extension to answer/acknowledgethe wake-up, and
- the 1 minute period between wake-ups being scanned.
0System Option 56 (Room Status Conversion/Auto Wake-up Print Timer)
only applies if System Option 34 (Auto Room Status Conversion/Auto
Wake-Up Print) is enabled.
; A maintenance log is created if the Hotel/Motel Wake-up printer fails.
ProgrammingIn order for a guest room to set/cancel wake-ups, assign an Access Code to
Feature 32 (Automatic Wake-Up) and enable COS Option 202 (Alarm Call)
and COS Option 244 (Room Status Applies) for the extension.In order for an attendant to 
set/&ancel wake-ups for a guest room, the fol-
lowing options must be turned on:
l System Option 1 l. (Automatic Wake-Up Enable).
lCO5 option 105 (Attendant Guest Room Key) for the console
l COS Option 101 (Attendant O/G Restriction/Room Status Setup) for the
console
0COS Option 202 (Alarm Call) and COS Option 244 (Room Status Applies) forall extensions which are to use Automatic Wake-Up
Optional Wake-up Features
Select System Option 12 (Automatic Wake-Up Alarm) to allow the console
alarm icon to be flashed, in the event that a wake-up call is not answered
within three attempts. This will also generate a maintenance log.Select System Option 13 (Automatic Wake-Up Print) to allow wake-up audit
printouts and one line messages to be printed on the system printer whenev-
er a wake-up call is set up, canceled, answered, or an attempt is made to 
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							Features Description
or the wake-up. Refer to Practice 
9109-094-315-NA, Attendant Console De-scription, for a detailed description of the format of the resulting printout.
Assign a printer to the “Hotel/Motel Wake-up” printout type in CDE Form 34
(Directed 
IO) for the status messages for wake-up activity. Audits of wake-
ups from the console are directed to the Hotel/Motel Audit printer; see DI-
RECTED I/O for details on system printers.
Select System Option 
34 (Auto Room StatusConversionIAuto Wake-Up
Print)to have an automatic audit of all wake-ups in the system every day. This
option also changes the room status. Set the time of day for the printout in
System Option 56 (Auto Room Status Conversion/Auto Wake-Up Print Timer).
The default is 
0O:OO (midnight).
Select System Option 14 (Automatic Wake-Up Music) to allow music to be
heard by an extension upon answering a wake-up call (see Music On Hold).
Refer to RECORDING DEVICE SUPPORT for information on how to set up a re-cording hunt group.
Enter the extension of the recording hunt group into CDE Form 19 (Call Re-
routing Table), under “Automatic Wake-up routing For This Tenant”. Thetenant number is that of the extension using the wake-up feature.
Operation
Operation varies depending upon the type of device as described below.
Console
Refer to Practice 
9109-094-315-NA Attendant Console Description for details
on issuing wakeup audits, setting up and clearing wake-ups from the con-
sole. and for a detailed description of the format of the resulting printouts.
Industry Standard Telephones, 
SUPERSET 3 and SUPERSET 3DN Telephones
To set Wake 
up time
ldial the automatic wake-up access code
lenter the desired wake-up time ( use 24 hour format)
llisten for dial tone indicating wake-up time is setNOTE: Reorder tone indicates wake-up was not set
To cancel a wake-up time
adial the automatic wake-up access code
0 enter four 9s
elisten for dial tone indicating wake-up has been canceled
Acknowledging a Wake-up call also cancels it.105 5-69 109-094-l 05-NA Issue 3
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							Hotel/Motel Features
Call Blocking
Description5.7 This feature allows the attendant to inhibit room to room calls by activat-
ing call blocking from the console. Calls to the attendant or to extensions
without the call blocking COS option selected may be made normally. At-
tempted calls between restricted extensions will be treated as illegal numbers
and the calling party will hear reorder tone. Alternatively Call Rerouting can
be used to intercept blocked calls to an appropriate destination such as the
attendant console; see CALL REROUTING.
’Conditions
The following conditions apply to this feature:
lTenanting does not apply to the operation of this feature. All consoles
with the feature enabled can enable or disable Call Blocking throughout
the system.
l The LED associated with the Block hardkey for all Consoles with the fea-
ture enabled will be updated each time call blocking is turned on or off.
When the LED is on call blocking is enabled. For consoles without the fea-
ture enabled, the key and the LED will not be operational.
lIf CALL REROUTING is to be used, blocked calls will be treated as Station
Illegal Number Routing; see CALL REROUTING.
ProgrammingSelect 
CO5 Option 113 (Attendant Call Block Key) for the Attendant console
which can apply call block.
Select COS Option 204 (Call Block Applies) for the extensions to which call
block will apply.
Select System 
Optio;\ 09 (Attendant Call Block).Operation
To enable Call Blocking:
lPress the BLOCK hardkey on the console, the associated LED will be lit. All
calls are blocked between all extensions with the call block option enabled
in their COS.
To remove Call Blocking:
lPress the BLOCK hardkey on the console, the associated LED will be turned
off. Call Blocking is removed.
Call RestrictionDescription
5.8 This feature is used to assign each guest room with a level of calling privi-
lege. The three levels are:9109-094-l 05-NAIssue 3 Revision 1105 5-7