Xerox 1632 2240 3535 Color Carrera Manual
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6/02 xix DC1632/2240Introduction Prelaunch Training/Review DANGER: Afin dÈviter des blessures ou des chocs Èlectriques, ne pas effectuer des activitÈs de maintenance ou de rÈglage avec lÈquipement sur Marche ou avec le cordon dalimentation branchÈ. ADJ 5.4 Document Transport Height WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. DANGER: Afin dÈviter des blessures ou des chocs Èlectriques, ne pas effectuer des activitÈs de maintenance ou de rÈglage avec lÈquipement sur Marche ou avec le cordon dalimentation branchÈ. Scanner ADJ 6.1 Full/Half Rate Carriage WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. DANGER: Afin dÈviter des blessures ou des chocs Èlectriques, ne pas effectuer des activitÈs de maintenance ou de rÈglage avec lÈquipement sur Marche ou avec le cordon dalimentation branchÈ. Xerographic/Registration ADJ 9.6 Color Registration (dC685) WARNING To avoid exposure to laser light, reinstall the Waste Cartridge before attempting to recheck the adjustment. DANGER: Pour Èviter toute exposition au rayon laser, rÈinstaller la cartouche de toner usagÈ avant de re-vÈrifier le rÈglage. Finisher ADJ 12.1 Finisher Alignment WARNING To avoid personal injury or shock, do not perform repair or adjustment activities with the power switch on or electrical power applied to the machine. DANGER: Afin dÈviter des blessures ou des chocs Èlectriques, ne pas effectuer des activitÈs de maintenance ou de rÈglage avec lÈquipement sur Marche ou avec le cordon dalimentation branchÈ.
6/02 xxDC1632/2240 Prelaunch Training/Review Introduction
6/02 1-1 DC1632/2240Service Call Procedures Prelaunch Training/Review 1 Service Call Procedures Service Call Procedures.................................................................................................. 1-3 Initial Actions ................................................................................................................... 1-4 Call Flow ......................................................................................................................... 1-5 Detailed Maintenance Activities (HFSI)........................................................................... 1-6 Cleaning Procedures....................................................................................................... 1-7 Final Actions.................................................................................................................... 1-7
6/02 1-2DC1632/2240 Prelaunch Training/Review Service Call Procedures
6/02 1-3 DC1632/2240 Service Call Procedures Service Call Procedures Prelaunch Training/Review Service Call ProceduresService StrategyThe service strategy for the DocuColor 1632/2240 Copier/Printer is to perform any High Fre- quency Service Item (HFSI) actions before attempting to repair any problems. Some problems will be corrected by this strategy without the need to diagnose them. The Repair Analysis Pro- cedures (RAPs) will be used for any remaining problems. Problems that occur in the Basic Printer mode will be repaired before problems that occur when using the accessories. Image Quality problems should be repaired after all other problems are repaired.Service Call ProceduresThe Service Call Procedures are a guide for performing any service on this machine. The procedures are designed to be used with the Service Manual. Perform each step in order. Initial Actions The Initial Actions gather information about the condition of the machine and the problem that caused the service call. Call Flow Call Flow summarizes the sequence of the Service Call Procedures. Detailed Maintenance Activities This section provides the information needed to perform the DC135 High Frequency Service Item (HFSI) actions. Cleaning Procedures The cleaning procedures list what needs to be cleaned at each service call. Final Actions The Final Actions will test the copier/printer and return it to the customer. Administrative activi- ties are also performed in the Final Actions.
6/02 1-4DC1632/2240 Initial Actions Prelaunch Training/Review Service Call Procedures Initial ActionsPurpose The purpose of the Initial Action section of the Service Call Procedures is to determine the rea- son for the service call and to identify and organize the actions which must be performed. Procedure1. Gather the information about the service call and the condition of the copier/printer. a. Question the operator(s). Ask about the location of most recent paper jams. Ask about the image quality and the copier/printer performance in general, including any unusual sounds or other indications. b. After informing the customer, disconnect the machine from the customerís network. c. Check that the power cords are in good condition, correctly plugged in the power source, and free from any defects that would be a safety hazard. Repair or replace the power cords as required. Check that the circuit breakers are not tripped. d. Inspect any rejected copies. Inquire as to, or otherwise determine, the paper quality and weight. The specified paper for optimum image quality with this machine is TBD. Look for any damage to the copies, oil marks, image quality defects, or other indica- tions of a problem. e. Record the billing meter readings. f. Enter the Diagnostics Mode. Go to the TBD RAP if the Diagnostic Mode can not be entered. Return here after repairing the Diagnostics entry problem. NOTE: If a fault code is displayed while performing a diagnostics procedure, go to that fault code RAP and repair the fault. Return to Diagnostics and continue with the dC procedure that you were performing. g. Go to dC135 and determine what HSFI action is required based on the customer output volume. Refer to the Detailed Maintenance Activities section for the detailed HSFI information. Record any items that require action. h. Select the History File. Display and record the information in the Fail History, Jam History, Fail Counter, and Jam Counter. Classify this information into categories: Information that is related to the problem that caused the service call. Information that is related to secondary problems. Information that does not require action, such as a single occurrence of a prob- lem. i. Check the Service Log for any recent activities that are related to the problem that caused the service call or any secondary problem. 2. Perform any required HSFI activities identified above. Refer to the Detailed Maintenance Activities section. 3. Exit diagnostics. Try to duplicate the problem by running the same jobs that the customer was running. 4. Go to Call Flow.
6/02 1-5 DC1632/2240 Call Flow Service Call Procedures Prelaunch Training/Review Call FlowThis procedure should be performed at every service call. Initial ActionsAsk the operator about the problem. If the problem appears to be related to operator error, or an attempt to perform a job outside of the machine specifications, assist the customer in learn- ing the correct procedure. ProcedureDoes the UI display correctly? YN The machine is completely dead (no cooling fans running, no indicator lamps on) YN Go to the OF 2-1 RAP to repair the UI display error. Go to the OF 1-2 RAP. The reported problem occurs in Print Mode ONLY. YN Place the Color Test Pattern on the Document Glass. Make a copy from each paper tray. The Copier/Printer can copy from all trays. YN NOTE: Not all fault codes can be displayed on the UI. Connect the PWS and launch the diagnostic tool to ensure that any fault code is displayed. Some codes will appear only the Last 40 Faults list. A fault code is displayed. YN Go to the GP 4 Intermittent Problem RAP. Go to the RAP for the displayed fault. Place two originals into the DADF and program a duplex job. The Copier/Printer can copy from the DADF YN A fault code is displayed. YN Check the DADF Document Sensors for debris or damage. Check the docu- ment mechanical drives and Feed Rolls for contamination, wear, damage, or binding. Go to the RAP for the displayed fault code. Check the image quality in the BASIC COPIER MODE: ï Select a tray that is loaded with 11 X 17 or A3 paper. ï Select the following parameters: ñ Output Color to Auto ñ Original Type to Photo and Text Halftone ñ Reduce/Enlarge Autoñ Lighter/Darker to Auto Contrast ñ Sharpness to Normal ñ Preset Color Balance Normal ñ Color Shift to Normal ñ Color Saturation to Normal ñ Copy Position to No Shift ñ Variable Color Balance Normal ï Run four copies of the Color Test Pattern. The Image Quality of the copies produced is acceptable. YN Go to the IQ1 RAP. Go to Final Actions. The problem occurs in all print jobs. YN If the problem is specific to a single application or group of applications, ensure that cur- rent drivers are loaded. If the problem persists, escalate the call to the Customer Support Center. Go to GP 1 (Network Printing Simulation) and send a print job. An acceptable print is pro- duced. YN ï verify machine settings ï reload system software? ï replace the ESS PWB (PL 13.1). The problem is in the customer network or the setup. Ask the customerís system administrator to verify the configuration. Check network settings. When resolved, go to Final Actions. A A
6/02 1-6DC1632/2240 Detailed Maintenance Activities Prelaunch Training/Review Service Call Procedures Detailed Maintenance Activities (HFSI)Procedure1. Clean the ADC Sensor on every call. 2. Enter Diagnostics and select dC135. 3. Perform the Service Actions in Table 1 for any High Frequency Service Item (HFSI) counters that are over threshold or approaching the threshold. Using the customers out- put volume numbers (high, medium, or low volume), evaluate which HFSI actions should be accomplished now to avoid an additional service call in the near future. 4. Refer to Cleaning Procedures for detailed cleaning instructions. Table 1 Counter Name Threshold Service Action to be performed 006-802 IIT Scan No. of Scan (Including pre-scan) after HFSI Counter Cleared0 No action required - counter only 005-805 Document Feed No. of DADF Feed after HFSI Counter Cleared.0 No action required - counter only 954-801 IBT Belt Unit 480K increments by 1 for letter size or smaller; by 2 for longer than letter sizeReplace of the IBT Belt Unit Warning at 478.5K 954-802 2nd BTR Unit 150K Replacement of the 2nd BTR Unit Warning at 98.5K 954-803 IBT Belt CLN Assy 100K Replacement of the IBT Belt Cleaner Warning at 98.5K 954-804 Fuser 10000000 Area conversion with A4L=100Usage of Fuser CRU equivalent to A4L conversion Warning at 9000000 954-806 Tray 1 Feed counter 300000 Replace the Roll Kit (PL 2.5). 954-807 Tray 5 Feed counter 300000 Replace the Feed Roll Assembly and Retard Pad (PL 2.14). 954-808 Tray 2 Feed counter 300000 Replace the Roll Kit (PL 16.8). 954-809 Tray 3 Feed counter 300000 Replace the Roll Kit (PL 16.10). 954-810 Tray 4 Feed counter 300000 Replace the Roll Kit (PL 16.12).
6/02 1-7 DC1632/2240 Cleaning Procedures, Final Actions Service Call Procedures Prelaunch Training/Review Cleaning ProceduresPurposeThe purpose is to provide cleaning procedures to be performed at every call.Procedure CAUTION Do not use any solvents unless directed to do so by the Service Manual. General Cleaning Use a dry lint free cloth or a lint free cloth moistened with water for all cleaning unless directed otherwise by the Service Manual. Wipe with a dry lint free cloth if a moistened cloth is used. 1.Feed Components (Rolls and Pads) Follow the General Cleaning procedure above. 2.ROS Windows Use the cleaning wand to clean the ROS windows (follow the procedure in the User Guide). 3.Toner Dispense Units Vacuum the Toner Dispense units. 4.Jam Sensors Clean the sensors with a dry cotton swab. 5.IBT Cleaning Check the Transfer Belt surface and wipe with a dry lint free cloth. If the surface is exces- sively dirty, replace the Transfer Belt (PL 5.3). 6.Fuser Components (best cleaned when hot). Wipe with a lint free cloth. 7.Scanner a. Switch off the power and allow the Exposure Lamp to cool off. b. Using the optical Cleaning Cloth, clean the front and rear of the Document Glass, Document Cover, White Reference Strip, Reflector, and Mirror. c. Clean the Exposure Lamp with a clean cloth and Film Remover. d. Clean the Lens with Lens and Mirror Cleaner and lint free cloth. 8.ADF Check the paper path for debris or damage. Clean the rolls with a clean cloth and Film Remover as required. 9.Finisher Check the paper path for debris or damage. Clean the Finisher with a dry lint free cloth. Final ActionsPurposeThe intent of this procedure is to be used as a guide to follow at the end of every service call. Procedure 1. Ensure that the exterior of the copier/printer and the adjacent area are clean. Use a dry cloth or a cloth moistened with water to clean the copier/printer. Do not use solvents. 2. Check the supply of consumables. Ensure that an adequate supply of consumables is available according to local operating procedures. 3. Conduct any operator training that is needed. Ensure that the operator understands that the Automatic Gradation Adjustment procedure in the Operator Manual should be used to adjust the colors. 4. Complete the Service Log. 5. Perform the following steps to make a copy of the Demonstration Original for the Cus- tomer: a. Load Tray 1 with 8.5 x 11 inch (A4) or 11 x 17 inch paper. b. Place the Color Test Pattern on the glass with the short edge of the test pattern reg- istered to the left edge of the glass. Select Tray 1 and make a single copy. c. Print out the Machine Settings page. d. Present the copies to the customer. 6. Reconnect the machine to the customer network. Verify function. 7. Issue copy credits as needed. 8. Discuss the service call with the customer to ensure that the customer understands what has been done and is satisfied with the results of the service call.
6/02 1-8DC1632/2240 Cleaning Procedures, Final Actions Prelaunch Training/Review Service Call Procedures