Inter-Tel Imx/Gmx 416/832 Installation Manual
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INTER-TELPRACTICES IMX/GMX 416/832 INS’lXLLATION & MAINTENANCE INSTALLATION Issue 1. November 1994 FIGURE 3-75. INTER-TJZIJDVK DSWBLF UNIT CONTROL BOARD Page 3-137
IN?ULLATION Issue 1, November 1994 INTER-TELPRACTICES IMX/GMX 416/832 INSTALLATION & MAINTENANCE H. SINGLE-LINE SET AND PLAYBACK DEVICE INSTALLATION Single-Line Sets 7.57 Single-line sets can be connected to either Sing- le-Line Cards (SLCs) or Inward Dialing Cards (IDCs). If connected to SLCs, single-line sets must be equipped with AC ringers. If connected to IDCs, off-premises single-line sets must be equipped with AC ringers, while on-premises single-lines sets may be equipped with ei- ther AC or DC ringers. Jumper straps on the IIX! circuits can be set for AC-ringing or DC-ringing. Refer to Figure 3-56 on page 3-95 for strap locations. 7.58 Enhanced Single-Line Sets (EsLSs) and Sing- le-Lime Instruments (&Is): An internal jumper strap can be moved to set the ringer for AC or DC. (An AC ringer is required if the phone is used on an SIX or as an off-premises extension on an IDC.) Be sure the strap is set correctly for the installation; incorrect installation will cause damage to the phone. ESLSs also have a selectable ring tone jumper strap (HI or LO) located on the control board. NOTE: IDCs do not support message waiting applica- tions. If single-line sets with message waiting lamps are installed on IDCs, the lamps will not function. 7.59 Industry-standard single-line DTMF sets: If equipped with AC ringers, they may be installed on ei- ther SLCs or IDCs. If equipped with DC ringers, they must be installed on IDCs (and they must be used on- premises). Playback Devices 7.60 Playback devices can be used in place of single- line sets on SLC or IDC circuits. These devices answer an incoming call, play a recorded message, and auto- matically disconnect from the call. They are installed like single-line sets, using the same cabling and modular jack assemblies. If the playback device responds to AC ring signals and is installed on an IDC circuit, the circuit must be strapped for AC ringing; if the device responds to DC ring signals, the jumper strap must be set for DC ringing. (Refer to Figure Figure 3-56 on page 3-95.) A playback device uses the extension number that is asso- ciated with its station circuit. 7.61 Playback devices may be used with hunt groups to speed call processing. Hunt groups can have two types of special stations: announcement stations and overflow stations. Either type of station can be equipped with a station instrument that operates as a regular sta- tion or with a playback device that answers the call, then disconnects to transfer it back to the hunt group. Refer to FEMWtES, page 4-17, for more information. 7.62 With the Ektended and Exrended plus Tl and E&Usoftware packages, playback devices may also be used in conjunction with the automated attendant fea- ture. In this situation, the playback device answers the call and plays a prerecorded message. After the mes- sage, the caller is disconnected from the automated at- tendant and hears pure system dial tone. During or after the message, the caller may dial an extension number or a hunt group pilot number. Refer to FEKWRES, page 4-12, for more information. NOTE: For optimal performance, it is recommended that voice mail units and automated attendant playback devices be installed on IDC circuits rather than SLC cir- cuits. Single-Line Set And Playback Device Installation 7.63 Inspect the ESLSs and SLIs before installing them. If any parta are damaged or missing, contact Cus- tomer Support. 7.64 (1) (2) (3) (4) To install a single-line set or a playback device: If installing an ESLS or SLJ: a. b. C. Remove the baseplate and open the phone to expose the control board. NOTE: The back cover of the ESLS does not have to be opened to reach the straps. Place the AC/DC jumper strap in the desired position. Also, on ESLSs, place the HI/LO (selectable ring tone) jumper strap in the de- sired position. (Refer to Figures 3-76 and 3-77 on the following pages.) NOTE: On ESISs, do not move the JMP3 jumper strap from the NORM position. Reassemble the phone. Before connecting a single-line set or playback device to the system, measure the voltage on the RED terminal of the modularjack assembly with respect to the GREEN terminal. Qhe common probe of the voltmeter is placed on the GREEN terminal.) It must measure -40VDC (f2VDC). If +40 is measured, check the cabling for a re- versed pair. Mount the modular jack assembly on the wall. Plug one end of the line cord into the modular jack assembly and plug the other end into the jack on the single-line set or playback device. Page 3-138
rNTER-TELPRAcTIcES IMWGMX 416/832 INSTALLATION & MAINTENANCE INSTALLATION Issue 1, November 1994 (5) To wall mount an FSLS or SLI, refer to the in- structions given for wall mounting keysets on page 3-120. FIGURE 3-76. SLI CONTROL BOARD Page 3-139
INSTALLATION Issue 1, November 1994 INTER-TELPRACTICES IMX/GMX 416/832 INSlXLLATION & MAINTENANCE FIGURE 3-77. BOmOM OF ESLS J . . . . . . . ..i. Fib m . ..$y. 0 8 0 @I 0 8 RING TONE STRAP 0 8 Page 3-140
INTER-TELPRACTICES IMX/GMX 416/832 INSTALLATION 81 -ANCE lNSTALLATlON Issue 1, November 1994 8. SMDRBMDA OUTPUT DEVICE INSTALLATION 8.1 The output device(s) for the Station Message Detail Recording (SMDR) and Station Message Detail Accounting (SMDA) features must meet the require- ments and match the RS-232-C DB9 and/or DB25 pin- outs described in SPECllWKl’TONS on page 2-36. The cables for the device(s) must not be longer than 50 feet (15 meters). 8.2 To connect an output device to the peripheral con- nector panel on the back of the equipment cabinet: 0) (2) (3) (4) (5) Match the baud rates on the output device and the port to which it will bc attached (SERIAL 1 or SERIAL 2). Refer to page 2-37 for the proper baud rate settings. Turn on the AC power to both the device and the system before connecting the DB9 or DB25 cable to the peripheral connector panel. This pre- vents any electrical surges from being trans- mitted by the interface. Carefully connect the DB9 or DB25 interface cable from the device to the appropriate connec- tor (SERIAL 1 or SERIAL 2) on the peripheral connector panel. Using standard electrical tape, tape two ferrite split beads around the interface cable just below where the cable connects to the peripheral con- nector panel. (See Figure 3-4 on page 3-13 for an example of ferrite bead installation). NOTE: Ferrite beads must be installed to meet Part 15 of FCC regulations. Refer to REPLACE- MENT Pm for the part number. To set the parameters for the SMDR and SMDA outputs, refer to PROGRAMMING. 9. EXTERNAL PAGING EQUIPMENT INSTALLATION 9.1 Optional external paging equipment can be con- nected to an available SLC, LGC, or LSC circuit. Install the external paging equipment as follows: NOTE: When installing external paging equipment on an LGC or LSC circuit, use a paging amplifier that pro- vides talk battery. When installing external paging equipment on an SLC circuit, use a paging amplifier that DOES NOT provide talk battery. Cut a length of shielded speaker cable to run from the paging amplifier to the MDF back- board. At the MDF, terminate one end of the cable onto tip and ring of an available SLC, LGC, or LSC circuit. Connect the other end of the cable to the amplifi- er high-impedance input according to the man- ufacturer’s instructions. Connect the paging speaker(s) to the amplifier using speaker cable. Plug in the amplifier’s AC power cord. Do NOT use the outlet for the equipment cabinet or the auxiliary outlets on the back of the power supply. Set the amplifier volume control to the lowest setting and turn on the amplifier. From a station location, make a page by lifting the handset, pressing the PAGE key (or dialing 7 - the default Page feature code), and dialing a zone code that includes the external paging zone. Adjust the amplifier to the desired level while placing the page. Page 3-141
INSTALLATION Issue 1, November 1994 INTER-TELPRACTICES IMX/GMX 416/832 INSTALLATION 81 MAINTENANCE 10. Fi3LTERNAL MUSIC SOURCE INS’IALLATION 10.1 If desired, up to two external music sources (Port 1 and Port 2) may be connected to the system. The first two pair of wires on the Matrix Card terminal block (see Figure 3-2Oon page 3-32) are the inputs for the optional external music sources (radio, tape player, etc.). If two music sources are connected, keyset users have the op tion of having background music from either music source. For the Music-On-Hold feature, either music source (or silence, or tick-tones) can be assigned on a trunk groupby-trunk group basis. For more informa- tion, see SPECIFICAI’IONS, page 2-14. NOTE: In some circumstances, there may be broadcast restrictions associated with the music. Check with the music’s original distributor and/or the radio station for copyright and broadcast restrictions concerning back- ground music and music-on-hold. 10.2 Ifusing a radio as a music source, place it 5 to 10 feet away from the equipment cabinet to avoid RFI gen- erated by the equipment cabinet. If the radio is placed more than 10 feet away from the equipment cabinet, use twisted-pair cable. For better reception, a radio with an external antenna is recommended. 103 0) (2) To install the external music source: On the Matrix Card, ensure that the appropriate music-on-hold (MOH) jumper strap (Port 1 or Port 2) is in the ON position (over the top two pins). When outside calls on trunk groups assigned to this port are placed on hold, the caller hears music. Cut a 5- to lo-foot (1.5- to 3.0-meter) length of shielded speaker cable to run from the external music source to the Matrix Card terminal block. (3) At the MDF, terminate one end of the cable onto the Port 1 pair (W/BL-BL/W) or the Port 2 pair (W/O-O/W) of the Matrix Card terminal block. (4) EITHER, connect the other end of the cable to the speaker output terminals of the music source. OR, if the music source has an earphone jack, at- tach an M-inch mini phone plug (or other speci- fied-connector) to the other end of the cable, and plug it into the earphone jack on the music source. NOTE: If the earphone jack is “padded” so that the optimal volume level cannot be reached, the EITHER procedure may be more effective. Plug in the AC power cord for the music source. DONOTuse the outlet for the equipment cabinet or the auxiliary outlets on the back of the power supply. (6) Turn on the AC power to the music source. Q From a keyset: EITHER, select a trunk and dial the telephone number of one of the other trunks to call back into the system. Put the call on hold to hear the music. OR, place an intercom call to another station. Put the call on hold to hear the music. (8) While listening to music-on-hold, adjust the vol- ume on the music source to a level within the range of the automatic gain control circuit (slightly past the point where the volume level no longer increases). The optimal input level is 0.77SVRMS (OdB). (9) If installing a second music source, repeat these steps. Page 3-142
INmm-TELPRACTICES A%X/GMX 416/832 INS’IYALLATION % MAINTENANCE INSTALLATION Issue 1, November 1994 11. SETTING UP THE PC MOTHERBOARD 11.1 Prior to shipping the 4161832 System, the PC Motherboard is “set up” to work with the accompanying hard disk drive. Under normal circumstances, this sys- tem configuration setup does not have to be adjusted. However, if a new PC Motherboard or hard disk drive is installed in the system, the PC Motherboard setup should be checked as outlined below. NOTICE Depending on the specific BIOS used by the moth- erboard, the layout and editing functions of the set- up screen (as shown in the box at the right) could vary somewhat. If so, make any necessary changes by following the actual instructions displayed on the monitor, rather than those outlined below. 11.2 To set up the PC Motherboard: (1) TumOFFtheACPOWERswitchoneachpower supply unit (main supply first). (2) Remove the 7-pin system status panel (display) cable from the 4-pin and a-pin connectors on the front edge of the HDLC Card. (3) Disable the “watchdog” timer by placing a jump er on (shorting) the 2-pin system status panel connector. (4) Ensure the programming monitor attached to the peripheral connector panel is plugged into an AC power source and turned on. (5) If the PC Motherboard is quipped with the Phoenix Technologies Lrd BIOS: a. Turn ON the main AC POWER switch. (The monitor displays the system memory check.) b. Afret the memory check is complete, but be- fom the Inter-Tel logo is displayed, press the CTRL, ALT, and ESC keys all at the same time. (The monitor displays the System Con- figuration Setup screen.) NOTE: Ifthe keys are pressed too early, wait a few seconds and try again. If the keys are pressed too late, turn OFF the AC POWER and start over. c. Excluding the Hard Disk C prompt, deter- mine that the information displayed on the monitor matches what is shown in the follow- ing box. 5.25 Inch, 1.2 MB Not Installed Tpe2 tl ot Installed I E% MONO ;;k&stalled Coprocessor: Not Installed d. If any of the information is incomct, use the up or down arrow keys to highlight the de- sired prompt, then use the left or right arrow keys to change the information. (To change the Base Memory and Extended Memory prompts, enter the desired numbers.) NOTE: If using a Seagate ST-225 huni disk drive, the Hard Disk C prompt should read Qpc 2. If using a Mini-Scribe Model 8425 hard disk drive, the prompt should read Type 6. If using a Quantum Pm-Drive 4OAT, Con- ner CP3000, Conner CP341, or Seagate ST312OA, the prompt should read Type 11. I e. When all of the displayed inform&ion is cor- rect, press the FlO feature key to save the dis- played settings and exit the Configuration Setup screen, and then turn OFF the main AC POWER switch. If the PC Motherboard is quipped with the older AMI BIOS (American Megatwnds Inc. 286- m BIOS, 01989): a. Turn ON the main AC POWER switch. (The monitor displays the system memory check and then “Press if you want to run SEI’UP or DIAGS”.) b. Press the DEL key. (The monitor displays the following operations.) EXIT FOR BOOT RUN CMOS SETUP RUN DIAGNOSTICS c. Use the up or down arrow keys to highlight the RUN CMOS SETUP option and press the RETURN (or ENTER) key. (The monitor displays the CMOS Setup screen, which is similar to the Configuration Setup screen shown in the box above.) d. Excluding the Time, Date, and Hard Disk C prompts, determine that the information dis- Page 3-143
IbWMLLATION Issue 1, November 1994 INTER-TELPRACTICES IMX/GMX 416/832 INSTALLATION & MAINTENANCE played on the monitor matches what is shown in the box on the box above. e. If any of the information is incomec~ use the up or down arrow keys to highlight the de- sired prompt, then use the PG UP or PG DN keys to change the information. NOTE. If using a Seagate ST-225 hard disk drive, the Hard Disk C prompt should read Type 2. If using a Mini-Scribe M&l 8425 hard disk drive, the prompt should read Type 6. If using a Quantum Pro-Drive 4OAT, Con- ner CP3000, Conner CP341, or Seagate ST312OA, the prompt should read Type 11. f. When all of the displayed information is cor- rect, press the ESC key to save the displayed settings and exit the CMOS Setup screen. (The monitor displays: “Write data into CMOS and exit (Y/N)?“) g. Enter “y” (for yes), press REXURN, and then turn OFF the main AC POWER switch. If the PC Motherboard is equipped with the new AMI BIOS (American Megatrwds Inc. BIOS, 01992): a. Turn ON the main AC POWER switch. (The monitor displays the system memory check and then “Hit , if you want to run SETUP”.) b. Press the DEL key. (The monitor displays the main menu of options, as shown below.) STANDARD CMOS sl?ruP ADVANCED CMOS SBTUP AUTQCONFIGURAI-IONWKH BIOSDJZFAULIS AU-ID CXX’IFI~ON WTI’H POWER-ON DEFAUU-S CHANGE PASSWORD AUTO DlTlECT HARD DISK HARDDISKUTILITY wRITBTocMosANDBxIT DONOTWRlTETOCMOSANDEXlT c. Use the down arrow key to highlight the AU’l-GCONFIGURAIIONWITHPOWER- ON DEPAUIXS option and press ENTER (The monitor displays “Load Power-On De- fault Values from ROM Table (Y/N) ? K’.) d. Enter “y” (for yes) and press ENTER zwice. (The monitor again displays the main menu of options.) e. Use the up arrow key to highlight the STAN- DARD CMOS SETUP option and press EN- TER tie. (The monitor displays the Standard CMOS Setup screen.) f. Excluding the Hard Disk C type, determine that the information displayed on the monitor matches what is shown in the box below. If any of the information is incorrect, use the up or down arrow keys to highlight the desired prompt,thenusethePGUPorPGDNkeysto change the information. Date (mn/date/year)a xx/xx/xx Time (hourhidaec): xx:xx:xx Hard Disk Ca Type a xx Bard Disk D: Type I Not Installed Floppy Drive A: I 1.25HB, 5.25 Floppy Drive BI I Not Installed Primary Display I Nonochrome Keyboard I Not Installed NOTE: If using a Seagate ST-225 hard disk drive, the Hard Disk C prompt should read Type 2. If wing a Mini-Scribe Model 8425, the prompt should read Type 6. If using a Quantum Pro-Drive 4OAT, Conner CP3000, Conner CP341, or Seagate ST312OA, the prompt should read Type 11. g. When all of the displayed information is cor- rect, press the ESC key to exit. (The monitor again displays the main menu of options.) h. If using the new “M396F” (80386 SX 4OMHz) version PC Motherboard: 1. Use the up or down arrow keys to high- light the ADVANCRD CMOS SETUP option and press ENTER zwice. (Ihe monitor displays the Advanced CMOS Setup screen.) 2. Set the Video Shadow RAM and BIOS Shadow RAM fields to Disabled. 3. Press the ESC key to exit. (Ihe monitor again displays the mainmenu of options.) i. Use the down arrow key to highlight the WRlTE ‘IO CMOS AND EXIT option and press ENTER. (The monitor displays: “Write to CMOS and exit (Y/N) ? K’) j. Enter “y” (for yes), press ENTER, and then turn OFF the main AC POWER switch. If the PC Motherboard is equipped with a BIOS other than A.M.. or Phoenix, make any necessary changes by following the actual instructions dis- played on the monitor, or contact Customer Sup- port for further assistance. Page 3-144
INTER-TELPRACTICES IMX/GMX 416/832 INSTALLATION & MAINTENANCE INSTALLATION Issue 1, November 1994 (6) Re-enable the “watchdog” timer by removing of the HDLC Card. the jumper (short) from the 2-pin system status panel connector. (8) Turn ON the AC POWER switches -main first. (7) (The system download takes place and the moni- Reconnect the 7-pin system status panel cable to the 4-pin and 2-pin connectors on the front edge tor eventually displays the Inter-Tel logo and the words “416/832 Applications.“) Page 3-145
INSTALLATION Issue 1, November 1994 INTER-TELPRACTICES IMX/GMX 416/832 lNSTALLA’I’ION & MAINTENANCE I I I I I I 12. INSTALLING THE SYSTEM SOFTWARE 12.1 The 416f832 System is shipped with the stan- dard-size (416~port) system software already installed on the hard disk drive. As a back-up, seven floppy disks containing the standard-size system software are also included. The seven disks are labeled: Installation Disk (l), Applications Setup Disk (2), Applications Software Disk (3), Call Processing Software Disk (4), Database Disk - A & B (5), Database Disk - C (6), and Print Driv- er Software Disk (7). Ifthe software is upgraded at a lat- er time, a new set of disks and installation instructions will be provided. NOTE: Standard-size (416port) GMX systems have only one database disk and six disks total. Also, see page 5-4 in PROGRAM.MIN G for stand-alone/remote soft- ware installation. 12.2 If an expansion cabinet is to be installed, the ex- panded (832port) system software, which is shipped on eight floppy disks, must be installed in place. of the stan- dard-size software (as outlined in sections B and C on the following pages). The eight disks are labeled: Instal- lation Disk (l), Applications Setup Disk (2), Applica- tions Software Disk (3), Call Processing Software Disk (4), Database Disk-A(5), Database Disk - B (6), Data- base Disk - C (7), and Print Driver Software Disk (8). NOTE: Expanded (832~port) GMX systems have only two database disks and seven disks total. 12.3 If necessary, the software disks can also be used to install software on a blank hard disk drive (as outlined in sections D and E on pages 3-150 to 3-153.) NOTE: The hard disk drive included with each new 416/832 System is now configured with either MS-DOS 5.0,6.0, or 6.2. When installed, the new system software automatically includes the command “device=c:\dos setvetexe” in the config..sys file, which is required for proper MS-DOS 5.0/6.0/6.2 operation. If the software is installed on a system that still uses MS-DOS 3.3, an error message (stating an invalid config.sys command has been detected) is displayed during the power-up sequence. The message can be ignored; the software is compatible with all four versions of DOS. A. UPGRADING A PREVIOUS SOFTWARE PACKAGE 12.4 To upgrade a previous software package with one of the new software packages described in this manual, follow the instructions included with the software up grade kit. B. CHANGING STANDARD-SIZE SYSTEM SOFTWARE WITHAN EXISTING DATABASE TO EXPANDED SYSTEM SOFlwARE 12.5 The 416l832 System is shipped with the stan- dard-size system software already installed on the hard disk drive. If an expansion cabinet is to be installed, the expanded system software must be installed in its place. To do this with software that has an existing database that needs to be saved, follow these steps: (1) As a precaution, save the current system data- base as outlined in PROGRAMMIN G on page 5-168. (2) TumOPPtheACPOWBRswitchoneachpower supply unit (main supply first). CAUTION Do notot attempt to shortcut the following steps by using an MS-DOS disk to boot the system; the soft- ware installation will be unsuccessful. (3) (4) (6) Q (8) Remove the 7-pin system status panel (display) cable from the 4-pin and 2-pin connectors on the front edge of the HDLC Card. (Refer to page 3-74 for a drawing of the HDLC Card.) Disable the “watchdog” timer by placing a jump er on (shorting) the 2-pin system status panel connector. Ensure that the programming monitor attached to the peripheral connector panel is plugged into an AC power source and turned on. Turn ON the main AC POWER switch. (The monitor displays the system memory check.) If the PC Motherboard is equipped with the Phoenix Technologies Ltd BIOS: Afrer the memory check is complete, but before the first full screen is displayed, press the SPACE BAR twice. (Ihe monitor displays the C drive pro- gramming prompt “C:\>“.) If the PC Motherboard is equipped with the AMI (American Megatmd Inc.) BIOS: Afrer the memory check is complete and while the System Configuration box is displayed, but before the rest of the first full screen is displayed, press the SPACE BAR twice. (The monitor displays the C drive programming prompt “C:\>“.) NOTE: If the space bar is pressed too early or too late, the C\> prompt is not displayed. Turn OFF the AC POWER and start over. Insert the Installation Disk (disk 1) in the floppy disk drive. Page 3-146