Inter-Tel Imx/Gmx 416/832 Installation Manual

							F-EATURES Issue 1. November 1994 INTEB-TELPRACTICES 
lMX/GMX 416/832 BWIXLLATION & MAINTENANCE 
3. SYSTEM ORGANIZATION 
3.1 The 416/832 System is designed to allow orga- 
nization of the stations into groups. The following sys- 
tem features divide the system into manageable units for 
easier call processing and record keeping. 
A. FLEXIBLEATI’ENDANT 
ARRANGEMENTS 
3.2 Attendants provide the following services for the 
stations they serve: 
0 
0 
0 
0 
0 
0 
0 
0 
0 
0 
0 
0 
0 Accessed by dialing “0” 
Central operators for incoming calls (if 
programmed for ring in) 
Message centers (if programmed) 
Recall stations for unanswered calls (day mode) 
Clear displayed system alarms 
Able to cancel Do-Not-Disturb and/or Call Fonvard- 
ing for the stations they serve 
Program specific station information 
Program system do-not-disturb messages 
Program system reminder messages 
Program tenant-specific and system-wide 
speeddial numbers 
Place the tenant group in night mode or day mode 
Set the system time of day, date, and day of week 
Place trunks out of service for maintenance pur- 
poses, and return them to service 
3.3 In addition to the capabilities listed above, one 
attendant can bc designated as the primary attendant 
who can: 
Place the entire system in night mode or day mode 
Program all system speed-dial numbers (including 
tenant-specific numbers), unless this ability has 
been assigned to another keyset 
Receive unsupervised outside call and hunt group 
recalls 
Turn background music on or off for the external 
paging speakers 
3.4 All attendant stations should be equipped with dis- 
play keysets to show system alarms and recall sources. If 
desired, each attendant’s keyset can also be used with 
one or more DSS/BLF Units for one-key intercom ac- 
cess to stations and for constant station/hunt group sta- 
tus indications. Or, attendant stations can be equipped 
with Attendant Computer Consoles. 
One-Attendant Operation 
3.5 One attendant (generally designated as the prima- 
ry attendant) has control of all the attendant features 
listed in paragraphs 3.2 and 3.3. All trunks (except pri- 
vate trunks) are usually programmed to ring in at this at- 
tendant’s station. 
Multiple-Attendant Operation 
3.6 The system can bc assigned as many attendants as 
needed (limited by the number of equipped keyset sta- 
tions in the system). For example, there may be one or 
more attendants to serve each tenant group. Trunk 
groups are programmed to ring at any or all attendant 
stations. One attendant is designated as the primary 
attendant. With this arrangement, either the primary 
attendant can serve as the only system alarm station, or 
every attendant can receive alarm messages. 
B. OPTIONALAUTOMATJZB ATI’ENBANT 
NOTE: This feature is available only in the Extd 
software packages. 
3.7 The automated attendant is a programmable fea- 
ture that can be used to provide some of the services nor- 
mally handled by an attendant. It allows an outside party 
to dial into the system and automatically access (or be 
transferred to) an automated attendant station, which is 
generally a playback device with a prerecorded mes- 
sage. After hearing the message, the caller is discon- 
nected from the automated attendant and hears system 
dial tone. The caller may then directly dial a station ex- 
tension number or hunt group pilot number. 
3.8 Automated attendant stations are designated in 
database programming and can be assigned direct ring 
in for specific trunk groups. Any single-line circuit (ex- 
cept voice mail ports) can be assigned as an automated 
attendant station. 
NOTE: Due to the natural characteristics of the trunk, 
the volume level of M’MF tones transmitted over the 
trunk may be substantially reduced before reaching the 
416/832 System. This natural degradation in tone 
volume may adversely affect the reliability of the auto- 
mated attendant feature. Other factors which can affect 
automated attendant performance are trunk noise, the 
quality of the playback device, and the quality and 
strength of the DTMP tones generated by the off-prem- 
ises phone itself. 
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							INTER-TELPRACTICES 
IMXIGMX 416/832 INSTALIATION % MAINTENANCE FEATURES 
Issue 1, November 1994 
Automated.Attendant Applications 
3.9 There are a number of different uses for this fea- 
ture. For example, direct ring-in calls to a busy attendant 
could be forwarded to au automated attendant (using 
one of the forwarding features). Another option is to 
have calls ring in directly to an automated attendant sta- 
tion when the system is iu day and/or night mode. Or, a 
group of automated attendant stations could be assigned 
to one hunt group. In this situation, a call would ring in 
or be transferred to the hunt group pilot number where it 
would circulate until an available automated attendant 
station answers the call. 3.15 To avoid possible camp-on tone interruptions 
during calls, it is recommended that camp-on tones be 
disallowed for the automated attendant station. 
3.16 Intercom calls to an automated attendant station 
are handled the same as normal intercom calls. After 
hearing the message, the caller ia disconnected from the 
automated attendant and is returned to intercom dial 
tone. Intercom callers cannot use the automated atten- 
dant features. 
Playback Devices 
3.10 Another possibility is to assign an automated 
attendant station as an announcement or overflow sta- 
tion in an existing hunt group. Unlike standard an- 
nouncement or overflow stations, the caller hears 
system dial tone after being disconnected, rather than 
being returned to the hunt group, and can dial an exten- 
sion number. 
Automated Attendant Call Processing 
3.11 
When a station receives a call that has been 
routed through the automated attendant, the call rings as 
a transferred call (but the display shows CALL RING- 
ING IN ON TRNK GRP XX). If ringback tones are en- 
abled, the caller hears ringing while the call is being 
transferred. If ringback is not enabled, the caller hears 
music (refer to PRGGRAMMIN G, page S-67). 
3.12 If the called station is forwarded, the call follows 
the programmed forward. If the called station is busy or 
does not answer, the call is transferred to the automated 
attendant’s designated recall station after the appropri- 
ate Transfer timer expires. If the designated recall sta- 
tion does not answer the call, it is disconnected after the 
Abandoned Call timer expires. If the automated atten- 
dant does not have a designated recall station, the call 
transfers to the called party’s attendant after the ap 
propriate Transfer timer expires. 
Page 4-13 
3.17 Playback devices are generally used at the auto- 
mated attendant station(s). When an outside call rings in 
or is forwarded to an automated attendant, the playback 
device plays a message (giving dialing instructions) and 
then disconnects from the call. The caller hears system 
dial tone. Ifusing a MMF telephone, the caller can dial 
a station extension number or hunt group pilot number 
to access the desired station or hunt group, or dial “0” for 
the automated attendant’s attendant. If an invalid num- 
ber is dialed or the M’MF decoders are busy, the call is 
immediately transferred to the automated attendant’s 
attendant. Ifusing a rotary telephone or unsure of the ex- 
tension number, the caller can wait for the automated at- 
tendant’s attendant to automatically be called after the 
SL Dial Initiation timer expires. 
3.18 Playback device installation is described in 
INSTALLmON on page 3-138. Trunk ring-in pro- 
gramming is described on page S-106. Trunks should 
not be programmed to ring in to multiple playback de- 
vices. Use the call forwarding or hunt group feature if 
multiple playback devices are to be used. 
NOTE: If the automated attendant does not have an as- 
signed attendant, calls normally routed to the automated 
attendant’s attendant will instead go to the primary 
attendant. 
3.13 When a hunt group pilot number receives a call 
that has been routed through the automated attendant, 
the call rings or circulates according to how the hunt 
group is programmed (i.e., linear, distributed, or all 
ring). The call is displayed as a direct ring-in call; how- 
ever, the system actually processes the call as a trans- 
ferred call. Refer to page 4-16 for more information on 
hunt group calls. 
User-Operated Automated Attendant Station 
3.14 The caller cannot access trunks or any other fea- 
ture through the automated attendant station. An at- 
tempt to do so automatically transfers the call to the 
automated attendant’s attendant. 
3.19 If desired, a user-operated station can also be des- 
ignated as an automated attendant station. In this situa- 
tion, when a direct ring-in or transferred outside call is 
received, the station user answers the call, gives the nec- 
essary dialing information, and hangs up. The caller 
hears system dial tone and has the same options as de- 
scribed in paragraph 3.17. Instead of disconnecting 
from the call, the automated attendant station user can 
choose to transfer it, place it on hold, or use other call 
processing features. Simply hanging up on the call does 
not terminate it from the system.  
						

							FEATURES 
Issue 1, November 1994 INTER-TELPRACTICES 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE 
Dialing During Recording 
3.20 A database option allows the programmer to de- 
termine if the system will accept a caller’s DTh4P tones 
(dialed extension numbers or hunt group pilot numbers) 
while the automated attendant station is giving dialing 
instructions (rather than having to wait until they hear 
system dial tone after the automated attendant hangs 
up). Ifthe option is enabled, callers who know the exten- 
sion number of the station or hunt group they wish to call 
can dial the number any time after the automated atten- 
dant answers the call. 
NOTE: The reliability of allowing callers to dial during 
the instructions may be affected by the voice character- 
istics of the person giving the instructions, the quality of 
the playback device, the trunk noise levels, the DTMF 
tone levels, etc. If frequent problems occur, this option 
should be disabled. 
Automated Attendant Do-Not-Disturb 
Breakthrough 
I 3.21 
Direct ring-in calls are not blocked by do-not- 
disturb; they ring at the. called station. However, the 
database contains an option that allows or disallows 
automated attendant (and DISA and voice mail) calls to 
break through do-not-disturb on a station-by-station 
basis. 
If do-not-disturb breakthrough is allowed, an unan- 
swered call is transferred to the automated atten- 
dant’s designated recall station after the appropriate 
Transfer timer expires. 
If do-mt-disturb bmakthmugh is disallow4 calls 
through the automated attendant to a station in 
do-not-disturb are immediately sent to the auto- 
mated attendant’s designated recall station (or, if 
one does not exist, the called party’s attendant). 
I 
3.22 Allowing a voice computer acting as an auto- 
mated attendant to transfer calls to stations in do-not- disturb permits the voice computer to disconnect from 
the call and then make a page announcement to alert the 
called party, if the unit has that capability. (MIvlP 
feedback and extended M’MF tones must be enabled to 
use this option.) 
Digit lhnslation 
3.23 The automated attendant feature allows outside 
callers to access the system and directly dial extension 
numbers or hunt group pilot numbers. To simplify this 
proesa and to help prevent the system from having 
problems recognizing digits (due to trunk noise levels, 
IYI’MP tone levels, etc.), a feature called Digit Transla- 
tion may be used. Digit translation allows callers to dial 
a single digit to access a designated extension number or 
hunt group pilot number. Up to ten digit translation stor- 
age locations (O-9) are available in database program- 
ming (refer to PROG RAMMING, page 5-38). 
3.24 To use digit translation, the programmer enters 
an extension number or hunt group pilot number in the 
desired translation location@-9). Acaller accessing the 
system through the automated attendant can then dial 
the single-digit location number to reach the designated 
extension number or hunt group pilot number. For ex- 
ample, if the pilot number for a customer support group 
were entered in translation location number 3, the auto- 
mated attendant’s message would read something like: 
“Dial 3 for customer support.“This is easier than dialing 
a four-digit number, leaves less room for user error, and 
helps to prevent trunk noise from causing the system to 
make digit recognition errors. 
3.25 To allow callers to dial zero for the attendant or 
dial station extension numbers, it is recommended that 
translation location numbers 0 and 1 be left blank. For 
example, if location 1 is assigned pilot number 231, any 
automated attendant caller attempting to dial a station 
extension number that begins with “1” will instead be 
transferred to 231. 
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IMX/GMX 416/832 INSTALLATION & WANCE PEA- Issue 1, November 1994 
C. TENANTGROUPS 
3.26 Tenant service allows the customized distribu- 
tion of trunk groups and DID groups among multiple 
users sharing a common system and allows the attendant 
for each tenant group to place the associated trunk 
groups in day or night mode. (The primary attendant can 
place 
4ZZ trunk groups in day or night mode.) Trunk 
groups are assigned to the attendants on a tenant-by-ten- 
ant basis. 
3.27 This form of partitioning is ideal in instances 
where several small businesses share a 416/832 System, 
or departments within a larger company wish to operate 
as separate identities for such purposes as account bill- 
ing or budgeting. Along with the multiple tenant ar- 
rangements, each tenant group may be further divided 
into system departments. 
3.28 Eight tenant groups can be established in a stan- 
dard system (up to 12 in an expanded system), with up to 
10 departments in each tenant group. Each station must 
be assigned to one (and only one) tenant group and one 
(and only one) department. When the system is in the 
default state, all stationsare in tenant group 1, depart- 
ment 1. Assigning groups of stations to different depart- ments can be useful for comparing the number and 
estimated cost of calls that each department makes and 
receives. See SMDA, page 4-115, for details. 
3.29 In database programming, each system speed- 
dial number can be programmed for use by stations in a 
single tenant group or by all stations in the system. The 
attendant for each tenant group can then program the 
associated tenant-specific and system-wide speed-dial 
numbers. 
3.30 Traffic (communication) between tenant groups 
can be allowed or denied in database programming. If 
cross-tenant conversations are denied, a station can only 
call other stations within its tenant group and calls can- 
not be transferred or forwarded between tenant groups. 
Therefore, if cross-tenant traffic is denied, each tenant 
group should be assigned its own attendant. Attendants 
can always call any station regardless of the cross-tenant 
traffic option selected. Direct ring-in or transferred out- 
side calls to hunt groups with stations in more than one 
tenant group are also not affected by the cross-tenant 
traffic designation. However, if cross-tenant traffic is 
denied, hunt group stations not in the same tenant group 
as an intercom caller do not receive the incoming inter- 
com call (this includes transferred intercom calls). 
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							FEA- 
Issue 1, November 1994 INTER-TELPRACTICES 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE 
D. HUNTGROUPS 
base. Astation can appear in a single list more than once 
331 The hunt group feature permits calls to be placed 
to a group of stations and to be automatically transferred 
to an available station within the group. Up to 30 hunt 
groups can be programmed in a standard system and up 
to 40 in an expanded system. There is no limit to the 
number of members per hunt group, as long as there are 
no more than 680 hunt group members per system (so0 
in an expanded system). Hunt groups are accessed by 
dialing a special extension number called a pilot number 
(defaults to 2000-2029 or 2000-2039). Individual hunt 
group members can also be a 
ccessed using their as- 
signed extension numbers. and it can appear in multiple hunt group lists, if desired. 
Hunt 
Group Call Processing 
3.35 Hunt group stations receive the following indica- 
tions on individual trunk keys when a call is ringing in 
(call keys will not show indications): 
I 
332 Each hunt group is designated as one of the 
following two types: 
0 Station hunt groups: These hunt groups contain 
keyset and/or single-line stations. 
0 Voice mail/voice computer hunt groups: Voice 
computer hunt groups contain single-line circuits 
which are designated as voice mail/voice computer 
stations. These hunt groups can be assigned special 
dial rules that signal the voice computer unit to per- 
form such tasks as dialing a voice mail access num- 
ber or the called station’s mailbox number (refer to 
page 4-21 for more information on voice mail 
grouP+ 
Hunt Group Call Distribution 
Page 4-16  3.33 When an intercom or outside call is transferred or 
rings in to the pilot number, it either rings at all stations 
in the hunt group (all-ring) or circulates through the hunt 
group in linear or distributed order until answered, as 
described below. 
All-ring: Incoming calls ring simultaneously at all 
stations in the hunt group. If any station is busy, the 
call camps on to that station and sends call waiting 
signals while ringing at the other stations. 3.36 Trunk groups (and DID numbers) can be pro- 
grammed to ring in directly to either a pilot number or 
extension number(s). If assigned to a pilot number, ring 
in for the trunk group (or DID number) cannot be as- 
signed to any other extension number(s). 
Linear order: Incoming calls always start circulat- 
ing by ringing at the first station on the list that is 
stored in the database. If that station is busy, or if 
there is no answer before the No Answer Advance 
timer expires, the call goes to the next station on the 
list. 3.37 Stations within the hunt group can receive direct 
trunk and DID ring-in, intercom, forwarded, or trans- 
ferred calls to their individual extension numbers with- 
out affecting other stations in the hunt group. 
3.38 Hunt group programming affects the Call For- 
warding feature in the following ways: 
Distributed order: To even out the call load, dis- 
tributed order shifts the starting point of each call. 
When a station user receives a call, the next station 
on the list receives the next incoming call. If a station 
is busy, or if there is no answer before the No Answer 
Advance timer expires, the call goes to the next sta- 
tion on the list. 
3.34 The order in which hunt group stations receive 
incoming calls is determined by a list stored in the data- 
l If a station in a hunt group is in call forward mode, 
the station will still receive hunt group calls. 
l If an announcement or overflow station has call for- 
ward enabled, hunt group calls will not follow the 
forward, but will remain at the station. (An excep 
tion to this occurs when hunt groups are pro- 
grammed with multiple announcement stations; 
refer to paragraph 3.47 on the next page.) 
0 Stations can forward calls to a hunt group’s pilot 
number. : 
. . . ..s 
Ifan -outside call is ringing, each of the available 
hunt group stations in an all-ring hunt 
group or the 
designated station in a linear or distributed hunt 
group shows ring flash on the associated individual 
trunk key until the call is answered. 
If all stations are busy, an intercom or outside call 
will camp on and cause the system to send camp-on 
tones and display messages to all stations in the hunt 
group; the associated trunk key flashes. As soon as 
one station is available, the camp-on tone and mes- 
sage end, and the available station receives ringing 
(if the hunt group is set for linear or distributed ring- 
ing, the individual trunk key stops flashing at all 
other stations). Camped-on calls follow the recall 
route as described in paragraph 3.51. 
If every station in a linear or distributed hunt group, 
(or a single station in an all-ring hunt group), is in 
do-not-disturb or has hunt group remove enabled, an 
incoming call will flash on the associated individual 
trunk key. If all stations in an all-ring hunt group are 
in do-not-disturb, the trunk key flashes, but the sta- 
tions do not ring. If all stations in an all-ring hunt 
group are forwarded, the call rings and the trunk key 
flashes. 
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							INTER-TELPRACTICES 
IMX/GMX 416/832 INSlXILAlTON & MAINTENANCE FEATURES Issue 1, November 1994 
3.39 
If cross-tenant traffic is denied, hunt group sta- 
tions not in the same tenant group as an intercom caller 
do not receive the incoming intercom call. 
3.40 If an outside call rings in or is transferred to a 
pilot number that does not have hunt group station as- 
signments, the call is sent to the primary attendant. If a 
station user attempts to transfer an intercom call to an 
invalid pilot number, the call is placed on transfer hold; 
the intercom call can be re-accessed on a keyset by 
pressing IC key, or on a single-line set by hanging up to 
allow the call to recall and then lifting the handset again. 
A station 
user attempting to place an intercom call to an 
invalid pilot number will hear reorder tones. 
3.41 
When a DISA call or a call routed through the 
automated attendant rings at a hunt group member’s sta- 
tion, it is displayed as a direct ring-in call; however, the 
system actually processes the call as a transferred call. 
3.42 Hunt groups can be assigned as message centers 
and/or alternate message sources for individual stations. 
Announcement And Overflow Stations 
3.43 ?fKo types of special stations can be programmed 
to help calls circulate through the hunt group more effi- 
ciently: hunt group announcement stations and hunt 
group overflow stations. 
3.44 Announcement and overflow stations are not in- 
cluded in the hunt group list; they are individual stations 
or hunt groups that receive unanswered calls when all of 
the hunt group stations are unavailable. Announcement 
and overflow stations can be assigned to separate sta- 
tions/hunt groups or they can be the same station/hunt 
group. Also, each of the hunt groups can have the same 
announcement and overflow stations or they can be as- 
signed different stations. 
3.45 When the database is in the default state, all 
unanswered direct ring-in outside calls to the hunt 
group go first to the announcement station and then to 
the overflow station. Unanswered calls that were 
transferred to the hunt group, by default, go only to the 
overflow station. However, there is a system option that 
can be enabled to send aU unanswered hunt group calls 
first to the announcement station and then to the 
overflow station. See page 5-68 in PROGRAMMING. 
3.46 
Announcement Stations: When the hunt group 
receives a call (direct ring-in and/or transfer, depending 
on pro&Y amming), it rings at all stations or circulates in 
linear or distributed order until it is answered or the An- 
nouncement timer expires. If the timer expires, the un- 
answered call is sent to one of up to three designated 
announcement stations. (Paragraph 3.51 explains how unanswered calls are handled.) An announcement sta- 
tion can have the following types of devices: 
0 
Playback Device: A playback device answers the 
call, plays a greeting and message, and then discon- 
nects from the call. The call continues ringing in the 
hunt group while the playback device is handling the 
call. If a hunt group station answers the ringing call 
while it is at the playback device, the call will im- 
mediately leave the playback and be connected to 
the hunt group station. 
0 Station, Voice Computer GNMIP, or Hunt Group: 
At this type of announcement station, a user greets 
the caller and, if desired, may return the call to the 
hunt group using the Call Transfer feature. Tk caU 
will nat automatically return to tk hunt group 
from a statio4 voice computer group, or hunt 
gnwp announcement station. 
l Automated Attendant: An automated attendant 
playback device announcement station will answer 
the call, play its message, and then send the call to 
the extension or pilot number selected by the caller. 
Each direct ring-in call will transfer to the announce- 
ment station(s) only once. 
3.47 To handle heavy incoming traffic, each hunt 
group can be programmed with up to three 
announcement stations (or a single hunt group as the an- 
nouncement station). With multiple announcement sta- 
tions, an unanswered call is sent to the first 
announcement station on the list (after the Announce- 
ment timer expires). If the first announcement station is 
unavailable (no answer or busy), the call is forwarded to 
the second aILnouncement station, and so on. (The No 
Answer Advance timer determines how long a call will 
ring unanswered at an announcement station before 
moving to the next announcement station.) Once the call 
reaches the last announcement station on the list, it re- 
mains there until the Forward No Answer timer expires. 
It then forwards to the first announcement station on the 
list and starts the process over again until it reaches an 
available announcement station. 
NOTE: If a keyset or single-line set (rather than a play- 
back device) is part of a multiple announcement station 
list, all calls to the station are processed according to the 
programmed forward condition. The station user cannot 
cancel the forward unless the station is removed from 
the multiple announcement station list in database pro- 
gramming; any manual call forwarding at the station 
will be overridden. 
3.48 Overflow 
Stations: When an outside call is 
transferred to a hunt group by the announcement station 
(or any attendant, an automated attendant, DISA, or any 
station, if programmed to bypass the announcement sta- 
tion), it rings at all stations or circulates in linear or dis- 
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							FEATURES Issue 1, November 1994 INTER-TELPRACTICES 
IMX/GMX 416/832 INSlXLLATION & MAINTENANCE 
tributed order until it is answered or the Overflow timer 
expires. If unanswered when the timer expires, the call 
is sent to an overflow station. The overflow station can 
use the following types of devices: 
Hunt Group, Voice Computer Group, or Station: 
The overflow station be another hunt group, a voice 
computer group, or a station not in the group. If the 
overflow station is a hunt group, voice computer 
group, or a station, the call can only ring at or circu- 
late through the hunt group once, unless the over- 
flow station transfers it back using the Call Transfer 
feature. 
Playback Device: If the overflow station is a play- 
back device, the programmer can determine the 
number of times (1-127 or unlimited) that the call 
will be allowed to transfer back to the hunt group and 
then return to the overflow station. (After the deter- 
mined number of returns, the call becomes a recall;) 
A playback device answers the call, plays a greeting 
and message, and then disconnects from the call. 
The call continues ringing in the hunt group while 
the playback device is handling the call. If a hunt 
group station answers the ringing call while it is at 
the playback device, the call will immediately leave 
the playback and be connected to the hunt group sta- 
tion. 
3.49 A hunt group with a playback device overflow 
station can be programmed, using an overflow count of 
0, so that overflow calls are sent directly back to the 
transferring station when the Overflow timer expires. 
This option is set by designating that the hunt group has 
a playback device overflow station, then programming 
the overflow for immediate recall, or not assigning an 
overflow station. 
Hunt Group Tuners 
3.50 Three timers are programmed on a hunt group 
by-hunt group basis: No Answer Advance timer, An- 
nouncement timer, and Overflow timer. 
0 No Answer Advance: Determines the amount of 
time a call will ring at a hunt group station (un- 
answered) before advancing to the next station on 
the list. The default value is 18 seconds. It can be 
programmed for 3-255 seconds. 
0 Announcement: This determines the amount of 
time a direct ring-in call will remain unanswered be- 
fore it is sent to the hunt group’s announcement sta- 
tion(s). The default value is 18 seconds. It can be 
programmed for Xl-255 seconds. 
l Overflow: This determines the amount of time a 
transferred outside call will circulate through the 
hunt group (unanswered) before being sent to the hunt group’s overflow station. The default value is 
72 seconds. It can be programmed for 10-255 se- 
conds. 
Unanswered Hunt Group Calls 
351 The path that an unanswered hunt group call fol- 
lows is determined by the contIguration of the hunt 
group, as outlined in the following paragraphs. Note that 
intercom calls (direct or transferred) will not transfer to 
the announcement or overflow stations, and transferred 
intercom calls will not recall. 
l Direct ring-in outside calls: 
- With a playback &vice announcement station: 
When a call rings in to a hunt group, it circulates 
through the hunt group until it is answered or the 
Announcement timer expires. When this timer 
expires, the unanswered call is picked up by the 
designated playback device announcement sta- 
tion that answers the call and plays a message. 
Meanwhile, the call continues circulating 
through the hunt group (unless it has been sent to 
a voice computer station). Ifit is answered by an 
available hunt group station while the amtounce- 
ment station is connected to the call, the call will 
leave the announcement station. Each call will 
transfer to the announcement station only once. 
If it remains unanswered when the Overflow 
timer expires, the call will be sent to the 0verlIow 
station. Or, if there is no overflow station, the call 
will be sent to the recall destination station when 
the Recall timer expires. 
- With a non-playback announcement station: 
When an unanswered direct ring-in call is sent to 
a non-playback announcement station (after the 
hunt group Announcement timer expires), the 
call remains at the amtouncement station until it 
is answered or the caller hangs up. After the 
announcement station user answers, the call is 
processed as a normal outside call (if desired, the 
call can be manually transferred back to the hunt 
group using the Call Transfer feature). 
- Without an announcement station: 
A direct 
ring-in call rings at or circulates through the hunt 
group until answered or the caller hangs up; it is 
not sent to the overflow station, nor does it recall 
any attendant. 
l Transferred outside calls (unless transfers are pro- 
grammed to go to the announcement station as de- 
scribed in paragraph 3.45 on page 4-17): 
- Wuh a playback &vice oveflow station: If the 
call is unanswered when the Overflow timer 
expires, the call is picked up by a playback 
device overflow station that answers the call and 
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IMX/GlbiX 416/832 INSTALIATION & MAINTENANCE PEA- 
Issue 1, November 1994 
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I 
I 
plays a message. Meanwhile, the call continues 
circulating through the hunt group (unless it has 
been sent to a voice computer station). If the call 
is answered by an available hunt group station 
while the overflow station is connected to the 
call, the call will leave the overflow station. If 
the call remains unanswered after returning from 
the overflow station for the last time, the call 
returns to the. hunt group until the Overflow 
timer expires, and then recalls the transferring 
station. 
- Wuh a non-playback overjlow station: When an 
unanswered transferred outside call is sent to a 
non-playback overflow station, the call remains 
at the overflow station until it is answered or 
until the Recall timer expires; it then recalls the 
transferring station. If the call still remains 
unanswered, it recalls the transferring station’s 
attendant. 3.55 When the Hunt Group Remove feature is en- 
abled, the user will not hear ringing or receive the camp 
on message display for calls to the hunt group unless it is 
in an all-ring hunt group. In linear and distributed hunt 
groups, the individual trunk key flashes only if all other 
hunt group members are unavailable - busy, in 
do-not-disturb, with calls forwarded, or with Hunt 
Group Remove enabled. (The station continues to re- 
ceive calls placed to its extension number.) All-ring 
hunt group stations will receive ring flash but no display 
while in do-not-disturb or hunt group remove mode. 
Hunt group overflow and announcement stations cannot 
block hunt group calls. 
3.56 
lVREMOVEORREPL4CElHEZZAlTON’SHUh’TGROUP 
CALLS: 
(1) Key&z While on or off hook, press SPCL. 
Single-Line Set: Lift the handset. 
- WWour an overflow station: An unanswered 
transferred call circulates until the hunt group 
Overflow timer expires and then returns to the 
transferring station. If the call still remains 
unanswered, it recalls the transferring station’s 
attendant. 
NOTE: In all cases, if the transfer came from the 
announcement station or an automated atten- 
dant, it recalls the primary attendant. (2) 
l To avoid the Recall timers: 
Page 4-19 (3) 1’offJroo~ hang up. Station Call Monitoring 
- A hunt group can be assigned as its own overflow 
station. The call will circulate through the hunt 
group until it is answered or the caller hangs up. 3.57 This feature allows hunt group supervisors to 
monitor the outside calls of anyone in a specified hunt 
group. It can be useful in training or in evaluating the 
performance of hunt group members. 
3.52 If a station that receives a recalling hunt group 
call chooses to transfer the call back to the hunt group, 
the call retains its original queue position in the hunt 
group. That is, it will bc answered ahead of any calls that 
were received by the hunt group while the call was 
recalling. It will not go back to the end of the queue. 
Hunt Group Remove/Replace And Do-Not-Disturb 
NOTE: As a courtesy, hunt group members should be 
notified in advance that their calls may be monitored. In 
addition, a programmable option can be enabled that 
sends a tone to the station being monitored whenever the 
hunt group supervisor joins an ongoing call. (Note that 
call monitoring may be illegal in some locations. It is up 
to the end user to ensure that use of this feature is in com- 
pliance with local laws.) 
3.53 Hunt group stations can temporarily halt hunt 
group calls by entering the Hunt Group Remove feature 
code as described below. Also, the Do-Not-Disturb fea- 
ture can be used to block all incoming hunt group calls to 
a station. Announcement stations and overflow stations 
cannot block hunt group calls using the Do-Not-Disturb 
Or Hunt Group Remove features. 
3.54 The Hunt Group Remove/Replace feature can 
also be controlled from the attendant’s station using the 
Remote Hunt Group Replace feature code. See page 
4-111. 3.58 In database programming, each hunt group can 
have one keyset assigned as the hunt group supervisor. 
This can be any keyset, even if it is not a member of the 
hunt group. If the supervisor is a member of the hunt 
group, the Hunt Group Remove/Replace feature can be 
used at any time without affecting the Station Monitor 
ability. If desired, one keysct can be assigned as the su- 
pervisor for more than one hunt group. 
3.59 To monitor a hunt group member’s call, the 
supervisor enters the Station Call Monitoring feature 
code and dials the desired extension number. The super-  Enter the Hunt Group Remove feature code 
(322) to halt hunt group calls or enter the Hunt 
Group Replace feature code (323) to return the 
station to its hunt group(s). Keyset users hear a 
confirmation tone, single-line sets users hear dial 
tone. (Or use the hunt group remove/replace on/ 
off feature code [324] to toggle the hunt group 
mode on or off.)  
						

							FEATURES Issue 1. November 1994 INTER-TELPRACTICES 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE 
visor is thencomected to the ongoing call and can hear 
both parties, but cannot be heard by either one. Ifusing a 
display keyset, the top line of the supervisor’s display 
shows the hunt group member’s extension number (or 
user name) and trunk number (or trunk identification). 
The bottom line of the supervisor’s display shows the 
hunt group member’s call cost information (just as it is 
on the hunt group member’s display). If the monitored 
call is terminated, transferred, or placed on hold by the 
hunt group member, the monitor function is terminated. 
3.60 In the associated hunt group, the supervisor may 
monitor any active CO-to-intercom call (both hunting 
and non-hunting), including incoming, outgoing, and 
DISA-to-intercom calls. Conference calls and calls that 
do not involve hunt group members cannot be moni- 
tored. Also, if privacy release is enabled system-wide 
and another keyset user joins an ongoing CO-to-inter- 
com call that is being monitored (i.e., joins it by lifting 
the handset and pressing the busy individual trunk key), 
the call monitoring function is terminated. 
3.61 If the supervisor attempts to monitor a station 
that is already being monitored or one that is not on an 
active CO-to-intercom call, the system sends reorder 
tones and allows the supervisor to dial another extension 
number. If the supervisor attempts to monitor a station 
that is not in the hunt group or an idle station in the hunt 
group, the system sends reorder tones and cancels the 
Station Call Monitor feature. 3.62 To MOhRToR A HUNT GROUP CALC (DESIGNm SU- 
PERWSOR ONLY): 
(1) To use the speakerphone: While on hook, press 
SPCL and enter the Station Call Monitoring fea- 
ture code (396). You hear a confirmation tone 
and the SPKR key lights. 
To use the handset: Lift the handset and enter 
theStation Call Monitoring feature code (396). 
You hear a confirmation tone. 
(2) Dial the extension number (or press the lit SD or 
DSS/BLF key) of the station to be monitored. 
You are automatically connected to the call and 
the display shows the intercom identification, 
trunk identification, and the monitored station’s 
call cost information. The MUTE key lights. 
(3) To monitor another hunt group member’s 
call: 
EITBER, Press SPCL, enter the Station Call 
Monitoring feature code (396), and dial the ex- 
tension number (or press the SD key). 
OR, Press the DSS/BLF key for another station 
without pressing SPCL or entering a feature 
code. 
To terminate the monitor feature: If off hook, 
hang up. Zf on hook, press the SPKR key. 
To place or receive a call: press the IC key or an 
individual trunk or call key (or the ANSWER or 
OUTGOING key). 
Page 4-20  
						

							INTER-TELPRACTICES 
IMX/GMX 416/832 INSTALLATION & -ANCE FEATURES 
Issue 1, November 1994 
E. VOICE MAIUVOICE COMPUTER HUNT 
GROUPS 
3.63 Any hunt group can be designated as a voice 
computer hunt group. These hunt groups can be 
assigned special dial rules that signal the voice mail unit 
to perform such tasks as dialing a voice mail access 
number or the called station’s mailbox number. (See 
page 4-16 for more information about hunt groups.) 
3.64 The order in which the voice mail stations 
receive incoming calls (intercom, transferred, direct 
ring-in, and DISA calls) is determined by a list stored in 
the database. A station can appear in a single list more 
than once and it can appear in multiple lists, if desired. 
The station list is always checked in linear order. 
3.65 If a call is not answered by the first station on the 
list before the No Answer Advance timer expires, the 
call is sent to the next station on the list. If the call 
remains unanswered when the Recall timer expires, it 
will recall the designated recall designation (or the 
primary attendant, if there is no recall destination 
specified in the database). 
Recaiis 
3.66 A recall destination is assigned to voice comput- 
er hunt groups. The recall destination can be a station or 
another hunt group. If a call is transferred to a station by 
the voice computer, and the applicable Transfer timer 
expires, the call is sent to the designated recall 
destination. If a call is transferred to 
a hunt group by the 
voice computer, and the Overflow timer expires, the call 
is sent to the designated recall destination. (Ifthere is no 
recall destination, it is sent to the primary attendant.) 
DTMF Feedback Tones 
3.67 If a station is designated for voice mail and is 
connected to a voice computer, the progress tones that 
are normally sent to the voice mail station can be 
replaced with DTMF”feedback” tones. These tones can 
be utilized by the voice computer to determine call 
status such as whether the call is ringing, has been 
answered, has been disconnected, or if the called station 
is in do-not-disturb, busy, or forwarded to an outside 
telephone number. If the voice mail unit camtot interpret 
the M’MP feedback tones, normal progress tones 
should be kept enabled. 
3.68 If feedback tones are enabled, the “extended” set 
of feedback tones can also be enabled in system-wide 
programming. These extended tones include codes for 
indicating when a station is forwarded to another station 
and when the calling party hangs up. 
Voice Mail/Computer Do-Not-Disturb 
Breakthrough 
3.69 Calls through the voice computer (and DISA and 
automated attendants) can be allowed to ring at the 
station if it is in do-not-disturb. If disallowed, such calls 
will immediately transfer to the designated recall 
destination (or to the primary attendant, if no recall 
destination is specified). 
3.70 Allowing voice mail/computers to transfer calls 
to stations in do-not-disturb permits the voice mail/ 
computer to disconnect from the call and then make a 
page announcement to alert the called party, if the voice 
computer has that capability. 
Voice MaiiKomputer Dial Rules 
3.71 
The 416/832 System has the ability to support 
voice computers that can process codes which give 
detailed information about the status, origin, and 
destination of the call, and can dial feature codes. Refer 
to the manual provided with your voice computer to 
determine the dial rules most suited to your specific 
unit. The dial rules and codes are as follows. 
3.72 Dial rule 1 -Originating Extension: Dials the 
intercom number of the individual who initiated the 
call. For example, if extension 200 called a voice 
computer hunt group that used dial rule 1, the system 
would send “200” to the voice mail unit. This is a 
general purpose dial rule; it can be used for things such 
as automatically dialing the caller’s mailbox, etc. 
3.73 Dial rule 2 -Controlling Extension: This dial 
rule is meant for use with voice computer conference 
features not yet developed. It dials the intercom number 
of the station user that brought the voice computer into 
the conference. For example, if extension 200 is talking 
to extension 201 and extension 200 brings a voice 
computer hunt group that uses dial rule 2 into the call 
using the conference feature, the system would send 
“200” to the voice computer. The call could then be 
recorded in mailbox number 200 so that it can be 
replayed and/or transcribed later. 
3.74 Dial rule 3 -Destination Extension: This dial 
rule has two purposes: (1) It dials the extension of the 
station that is forwarded to the voice computer hunt 
group. For example, if extension 201 calls extension 
202 and extension 202 forwards the call to extension 
200 who forwards the call to a voice computer hunt that 
uses dial rule 3, the system would send “200” to the 
voice mail unit whenever a call was forwarded through 
the chain. This dial rule is useful for installations in 
which only a few extensions in a building have 
mailboxes. Assuming that only an extension that had a 
voice mailbox would forward to a voice computer, the 
system should dial the extension that would most likely 
Page 4-21