Inter-Tel Imx/Gmx 416/832 Installation Manual

							FEATURES 
Issue 1, November 1994 INTER-TELPRACTICES 
IMX/GMX 416/832 INSTALLATION &I MAINTENANCE 
34.7 
(1) 
(2) 
(3) 
343 When you hear modem tone, press the DATA 
key. (If on an outside call, the call key is unlit or 
theindividualtrunkkeyissolidlylit).Ifusingthe 
speakerphone, the SPKR key goes off and the 
DAfA key flutters (and, if on an outside call, the 
display returns to date and time). If using the 
handset, the DAPA key flashes slow1 y. 
Zf using the handser, hang up. (If on an outside 
call, the call key is unlit or the individual trunk 
key is solidly lit). The DAfAkey flutters (and, if 
on an outside call, the display returns to date and 
time). 
Operate the data device according to the 
manufacturer’s instructious. 
To ACCESS A REMOTE DAX4 DEVICE USING AN 
AlTXXED MODEM-EQUIPPED DAX4 DEWCE: 
(1) Following the procedures of your data device’s 
communications software, instruct the device to 
dial au extension number, or a trunk access code 
and a telephone number, of the data device to be 
accessed. The call will be processed as though 
dialed from the keyset and will be automatically 
connected when answered. The DATA 
key is lit 
until dialing is completed, then it flutters. Ifthe 
resources are busy, the data device will not camp 
on, but will receive continuous busy tones. 
(2) Operate the data device according to the 
manufacturer’s instructions. --. 
NOTE: You cannot access system features (oth- 
er than intercom and trunk access) by entering 
feature codes through the data device keyboard. 
34.9 
TOMONll0RADATACALLWPROGREB: 
(1) While a data transmission is active, lift the hand- 
set, press SPCL, and enter the Data Port Monitor 
feature code (341). The DATA key flashes slow- 
ly. (If connected to a trunk, the call key remains 
unlit or the individual trunk key remains lit and 
the display shows the call cost and elapsed time 
of the call.) 
(2) You may listen to the data call without interfer- 
ing with the data transmission (the handset 
microphone is muted). Hang up to discontinue 
monitoring the data transmission; the data call is 
still in progress and the DAPA key flutters. 
34.10 
To TERbUNAlE DAlii DEVICE CONNECTION: 
To have the data device disconnect the call: 
Using the appropriate commands for the data de- 
vice, instruct it to disconnect from the call. 
To use the keyset before disconnecting the 
call: 
While on or off hook: 
a. Press the lit D/VA key. The DATA key goes 
off. Zf desireri, speak to the party at the site of 
the remote data device. This can only be done 
if the modem at the site of the remote data de- 
vice can be turned off without disconnecting 
the trunk. 
b. 
To disconnect: Zf off hook, hang up. Zf on 
ho& press the SPKR key. 
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							INTER-TELPRACTICES 
lMX/GMX 416/832 INSTAUATION & MAINTENANCE FEA- 
Issue 1, November 1994 
35. AmNDANT FEATURES 
35.1 This section describes the attendant-only 
features including the functions of the Direct Station 
Selection/Busy Lamp Field @SS/BLF) Unit. (Atten- 
dant Computer Console instructions are located in the 
manual that is provided with the unit.) 
35.2 All attendant stations must be--equipped with 
keysets and should have displays in order to identify 
ring-in and recall sources. Also, for increased call-pro- 
cessing capabilities, attendant stations are generally 
equipped with optional DSS/BLF Units or Attendant 
Computer Consoles. DSS/BLF Units are described be- 
low, for Attendant Computer Console information, re- 
fer to the manual provided with the unit. See page 4-50 
for a complete description of DSS/BLF Units. 
35.3 See page 4-50 for a complete description of 
DSS/BLF Units. For DSS/BLF Units with speed-dial 
keys, see page 4-87 for operating instructions. 
NOTE: Keyset stations do not have to be assigned as 
attendant stations in orderto use a DSS/BLF Unit. How- 
ever, all keysets with DSS/BLF Units need to be identi- 
fied in database programming (see PROGRAMMING, 
page 5-136). 
A. USING THE DSS/BLF UNIT 
35.4 
(1) 
(2) 
(3) 
(4) PLACING ANIh’ERCOM CALL USING A DSS~BLF UNIT: 
Lift the handset or press the SPXR key. 
If you wish to place a private call to a keyset, 
press the pound (#) key. 
Press the desired DSSIBLF key. 
If calling a keyset with hame answering 
enubl& you are immediately connected. 
Ifplacing a private call, calling a hunt group, 
calling a single-line set, or calling a keyset 
with the humd.$iee feature disableri, you hear 
repeating double tones until the call is an- 
swered. 
If the system is enabled for immediate DSS/BLF 
Unit off-hook voice amtounce, do not hang up 
when calling a busy keyset. Press the DSS/BLF 
key again. If the keyset’s secondary voice path is 
available, you are immediately connected for an 
off-hook voice announce call and may speak. 
(For more information concerning the Off-Hook 
Voice Announce feature, refer to page 4-61.) 35.5 
TBANSFERRINGCAUS: 
(1) If on an outside call, press the desired DSSIBLF 
key (or press the XFR key and dial a station or 
voice mail extension number, a hunt group pilot 
number, or a transfer-to-park location number). 
The call is placed on transfer hold. 
If on an intexom call, press the SPCL key and 
enter the Transfer Intercom Call feature code 
(346). Then press the desired DSS/BLF key (or 
dial a station or voice mail extension number, a 
hunt group pilot number, or a transfer-to-park 
location number). 
a. 
b. 
‘Ikansfer to a station that is forwarded to 
voice maik 
If transferring to a station that is 
forwalried to voice mail, you hear repeating 
double tones and the display shows DEST 
FORWARDED To VOICE MAIL. You can 
then hang up to complete the transfer, or re- 
turn to the caller on transfer hold by doing 
one of the following: 
For an outside or intercom call, press the 
XFX key twice (or press the SPCL key once 
and enter the Transfer Call feature code [345] 
PiViCe). 
For an outside call, press the call key or indi- 
vidual trunk key. 
lkansfer to voice mail: If transferring to the 
voice mail unit, you hear a single tone and the 
system waits for you to enter the mailbox 
number (display shows ENTER VOICE 
MAILBOX #). Enter the desired mailbox 
number. 
If you do not enter a mailbox number before 
you hang up, the caller will be connected to 
the voice mail unit and must enter the mail- 
box number after listening to the introducto- 
ry voice prompts. 
If the system is checking for a valid mailbox 
number and you enter a valid mailbox num- 
hex the transfer is completed to voice mail 
(display shows CALL TRANSFERRED n> 
VOICE MAIL). 
If the system is checking for a valid mailbox 
number and the number you ented is 
invali4 you hear reorder tones (display 
showsINVALIDMAILBOXNUMBEREN- 
TERED) and you must enter the correctnum- 
ber. 
If the system is not checking for a valid muil- 
boxnumbex hang up to complete the transfer. 
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							INTER-TELPRACTICES 
IMX/GMX 416/832 INSTALLATION 81 MAINTENANCE 
c. Bansfer-to-park If 
transferring to a trans- 
fer-to-park location, hang up to complete the 
transfer, or transfer the call to hold as de- 
scribed in the second part of step 4. Then 
page the desired party and announce the call. 
The party must reverse transfer the call. Note 
that if the call is not answered, it will recall 
your station if transferred directly or will re- 
call the called transfer-to-park location’s 
attendant if transferred to hold. hold and you are connected to the party wait- 
ing to be transferred. 
b. Press the SPCL key and enter 338 again to 
speak to the station user waiting to receive 
the transfer and place the party to be trans- 
ferred on hold. 
C. Hang up to complete the transfer. 
d. 
lkansfer to a hunt group: If transferring the 
call to a hunt group, the transfer is automati- 
cally completed when you dial the pilot num- 
ber. Hang up. 
(2) 
If desirerl, wait for an answer and announce the 
call. One of the following occurs: 
(4) To complete the transfer: Hang up, press an- 
other call key, or press the IC key to complete the 
transfer. The call will ring at the station. (Receiv- 
ing station’s display shows Xxx TRANSFER 
FROM Xxx or GRP #xX TRANSFER FROM 
XXX.) If the station is busy, the call camps on 
and sends call waiting signals. 
a. 
If the call is accept4 continue to step 3. 
b. 
If the call is tefuseri, the station is busy or 
thew is 
?w answer: Skip to step 4 or do one of 
the following. 
To transfer the call to hold: Press the HOLD 
key (or press the SPCL key and enter the Individ- 
ual Hold feature code 
- 336) to place the call on 
hold at the called station. The call will not ring or 
send call waiting signals until the Hold timer ex- 
pires. 
To return to the caller: Do one of the fol- 
lowing. 
For an outside or intexom call, press 
the XFR key twice (or press the SPCL 
key once and enter the Transfer Call 
feature code [345] twice). 
To complete the transfer and then make a 
page: Press the PAGE key. The call will auto- 
matically be transferred to hold at the called sta- 
tion and you will be connected to the paging 
network. Enter the desired paging zone code and 
make your announcement before the Paging 
timer expires. 
For an outsLIe call, press the call key or 35.6 To REVERSE TRANSFER (PICK VP) A CALL RWGNG OR 
individual trunk key. HOLDING ATANOTHER sSZ4l7ON: 
To try another station: press the XFR key 
(or press the SPCL key and enter the Transfer 
CO feature code -345, or the Transfer Inter- 
com feature code - 346) and dial another 
extension number. (1) Lift the handset or press the SPKR key. 
(2) EITHER, Press the DSS/HLF key of the station 
where the call is ringing or holding and then 
press the 2FR key. 
(3) If it becomes necessary to split between the 
called party and the caller waiting to be trans- 
fem& 
you may use the Keyset Call Splitting 
feature code as follows: OR, Enter the Reverse Transfer feature code (4) 
and then press the DSS/BLF key of the station 
where the call is ringing. 
a. Press the SPCL key and enter the Keyset Call 
Splitting feature code (338). The station 
waiting to receive the transfer is placed on (3) Ifthe system is not programmed to automatically 
connect reverse transfers, press the call or indi- 
vidual trunk key or IC key. The key is fluttering if 
the call was on hold or flashing if the call was 
ringing. 
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							INTER-TELPBACTICES 
IMXIGMX 416/832 INSTALLATION & -ANCE FEATURES 
Issue 1, November 1994 
B. A’ITENDANTRECALL 
35.7 When a call is placed on hold or is transferred 
ftom one station to another, certain system timers limit 
the amount of time the call may remain unattended. 
After that time, the call recalls the station that trans- 
ferred it or placed it on hold. If the call remains unan- 
swered at the station until the Recall timer expires, it 
recalls the station’s attendant. If the attendant station is 
busy, the call camps on and the display shows the source 
of the recall. If the call is not answered before the Aban- 
doned Call timer expires, the system disconnects the 
call. 
35.8 If a station user transfers or forwards an outside 
call to an outside telephone number and a loop start 
trunk is involved (this does not apply to ground start 
trunks), the call is limited by the Unsupervised CO 
timer. When the timer expires, one of the outside parties 
can reset the timer by pressing any DTMF key. If the 
timer is not reset, the call recalls the primary attendant 
station and causes the CNF key to flash. (Display key- 
sets show UNSUPERVISED CO RECALL.) This serves 
two purposes: 
0 It allows the attendant to monitor the length of CO- 
to-CO calls. When a CO-to-CO call recalls, the 
attendant can disconnect the call or allow it to con- 
tinue. 
0 If the callers hang up before the attendant receives 
the recall, the system may not have disconnected the 
lmmks because a disconnect was not received from 
the central office. The attendant must disconnect the 
call. 
35.9 A recall signals the attendant’s station with a dis- 
play message, a recall ring signal (a repeating signal of 
four tones and a pause), and a call or individual trunk 
key flashing at the medium rate. If there is no attendant, 
or if the system is in night mode, the call recalls the sta- 
tion that transferred the call or placed it on hold until the 
Abandoned Call timer expires; then the call is discon- 
nected. 
35.10 If the attendant has calls forwarded, recalls 
from stations follow internal call forward requests. Re- 
calls do not forward to outside telephone numbers, but 
recall the attendant’s station until they are answered or 
the Abandoned Call timer expires. Placing the atten- 
dant’s station in do-not-disturb does not block recalls or 
direct ring-in calls. 
35.11 lVAh’SWRRAHOWOR~FRRRECAU~O~~ 
OlIJlsLDEcALL: 
When you see a hold or transfer recall display (HOLD 
RECALL FROM GRP #XX [or group name] RECALL 
FROM EX XXXX [or user name]) and hear a recall ring 
signal (a repeating signal of four tones and a pause): 
(1) Lift the handset or press the SPKR key. 
(2) Press the medium-flashing call key or individual 
trunk key or press the ANSWER key. If more 
than one trunk is recalling, pressing the 
ANSWER key accesses the outside call indi- 
cated on the display. 
35.12 To AhWVER A HOW Ri??cAu. FROMAN 
INlERcobi w: 
When you see a hold recall display (HOLD RECALL 
FROM XXX) and hear a recall ring signal (a repeating 
signal of four tones and a pause): 
EITHER, Lift the handset or press the SPKR 
key, then press the IC key. 
OR, For quick handsfiee operation, simply press 
the IC key. 
NOTE: If you are busy when the intercom call 
recalls, it will camp on. The IC key flashes at the 
medium rate, but you do not hear recall ring sig- 
nals. 
35.13 To ANSWER AN UNSUFXRWSED OUXUDE &XL RE- 
CALG: 
When you see the unsupervised recall display (UNSU- 
PERVISED CO RECALL), hear a recall ring signal (a 
repeating signal of four tones and a pause), and see the 
CNF key flashing at the medium rate: 
(1) Lift the handset and press the CNF key to con- 
nect with both trunks. (If you have automatic CO 
call access, you do not need to press the CNF 
key.)The CNF key flashes slowly and the display 
shows CONFERENCE WITH GRP #XX GRP 
#XX. 
(2) Check to see if the trunk is still being used. 
(3) 
If theparties are still talking, press the CNF key 
again and hang up to return the parties to their 
conversation. The CNF key flutters. You can en- 
ter the conference at any time by pressing the 
fluttering CNF key. When the Conference-Hold 
timer expires, the conference recalls your station 
again. 
If the parties have hung up, hang up to discon- 
nect the call. 
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							FEA- Issue 1, November 1994 INTER-TELPRACTICES 
IMX/GMX 416/832 INS~TION & MAINTENANCE 
C. PLACING THE SYSTEM IN NIGHT MODE 
35.14 Each attendant can place the associated tenant 
group in night mode to change the allowed-answer and 
ring-in assignments to the night lists. The primary atten- 
dant can place the entire system (all tenant groups) in 
day or night mode. There is no hold or transfer attendant 
recall during night mode. Hold and transfer recalls ring 
at the station that transferred them or placed them on 
hold. If a recall is not answered before the Abandoned 
Call timer expires, the call is disconnected. Unsuper- 
vised call recalls and unassigned DID trunks will contin- 
ue to ring at the primary attendant’s station in night 
mode. 
35.15 Niit transfer relays are activated when the 
system is placed in night mode and turned off when the 
system is placed in day mode. Night relays are pro- grammed in the database (see page 5-73 in PRO- 
GRAMMlNG, and 2-14 in SPEClPICAl’IONS for more 
information). 
35.16 To lURNN.IGHTMODE ON OR OFF: 
While on hook, press the SPCL key and enter the 
Night Ring On/Off feature code (010). You hear 
a single confirmation tone. If placing the system 
in night mode, the display shows SYSTEM IS 
NOW IN NIGHT RING until the night 
mode is 
canceled (this appears on all attendant’s displays 
if the primary attendant placed the system in 
night mode). If placing the system in day mode, 
your display shows SYSTEM IS 
NOW IN DAY 
MODE for five seconds (if the primary attendant 
placed the system in day mode the night mode 
display is cleared at all other attendant stations). 
‘:, 
j’ 
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							INTER-TELPRACTICES 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE issue 1. Nuv%= 
D. PROG RAMMING SPECIFIC STATION 
contlrmation tone and the display shows USER- 
INFORMATION NAME:EXXXXX(ortheusernameifitexists). 
35.17 Due to employee movement, change of status, 
turnover, etc., certain specific station information, such 
as user name, tenant group, department number, and 
serving attendant may need to be changed. This can be 
done from any attendant station. When programming 
numbers, the attendant’s station is automatically in nu- 
meric mode; when programming the user name, the sta- 
tion is automatically in alphanumeric mode. press the 
M!SG key to switch back and forth between alphanumer- 
ic and numeric mode. 
35.18 In numeric mode, the keypad keys are used to 
enter numbers O-9, the pound (#) key is used for enter- 
ing a hyphen (-), and the asterisk (*) key is used for en- 
tering a colon (:). For example, 1’00 would enter“l:OO” 
in numeric mode. 
35.19 In alphanumeric mode, keypad keys are used to 
enter the desired letters, numbers, and punctuation. The 
number of times a key is pressed determines which char- 
acter is entered. For example, 533266 would enter 
“JEAN.” When adjoining characters are located under 
the same key, press the FWD key to advance to the next 
character. For example, 
-7776 would enter 
“NORM.” Refer to the chart below to program informa- 
tion in alphanumeric mode. (Note that letters corre- 
spond to the letters printed on the keypad keys.) 
NiJblBRROFTfMRSICRY ISPRRSSRD -1 
35.20 
(1) 
(2) To PROGRAM SPECIFIC STATlON INFORMXUON: 
While on hook, press the SPCL key and enter the 
program Station Data feature code (022). (Dis- 
play keysets show PROGRAMMING EXT.) 
Enter the extension number (do not use the DSS/ 
BLF key) of the station that is to be repro- 
grammed and press SPCL. You will hear a 
(3) 
(4) 
(5) 
(6) 
0 
(8) To enter a new user name: Use one of the fol- 
lowing methods. 
a. 
Alphunwneric mode (MSG key St): Press the 
keypad keys to enter the desired characters. 
(Refer to the chart.) You may press the FWD 
key once to advance or twice to leave a space. 
press the MUTE key to backspace. 
b. Numeric mode (MSG key 
unlit): Press the 
keypad keys to enter the desired number. Use 
the pound key (#) for a hyphen (-) and the as- 
terisk key (*) for a colon (:). press the FWD 
key once to leave a space, or press the h4UTE 
key to backspace. 
To erase the current name: Repeatedly press 
the MUTE key until the lower portion of the dis- 
play shows NONE. 
To leave the information the same: Proceed to 
the next step. 
Press the SPCL key to update the database and 
advance to the next prompt. You will hear a con- 
firmation tone and the display shows TENANT 
GROUP X (and, if programmed, the tenant 
group name will display on the second line). 
To enter a new tenant group number: Ress the 
pound (#I) key to scroll forward through the list or 
the asterisk (*) key to scroll backward. 
To leave the information the same: Proceed to 
the next step. 
Press the SPCL key to update the database and 
advance to the next prompt. You will hear a con- 
firmation tone and the display shows DEPART- 
MENT XX (and, if programmed, the department 
name will display on the second line). 
To enter a new department number: Press the 
pound (#) key to scroll forward through the list or 
the asterisk (*) key to scroll backward. 
To leave the information the same: Proceed to 
the next step. 
Press the SPCL key to update the database and 
advance to the next prompt. You will hear a con- 
firmation tone and the display shows 
AlTENDNT EX XXXX (or NONE). 
NOTE: This display will not appear if the station 
being programmed is an attendant. 
Page 4-107  
						

							FEATURES Issue 1, November 1994 INTER-TEL4PRAcTrcEs 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE 
(9) To 
enter a new serving attendant number: 
Enter the number using the keypad (it is automat- 
ically in the numeric mode). 
To erase the cufient attendant: Repeatedly 
press the MUTE key until the lower portion of 
the display shows NONE. 
To leave the information the same: Proceed to 
the next step. (10) Press the SPCL key to update the database and 
advance to the next prompt. You will hear a con- 
Ermation tone and the display shows PRO- 
GRAMMINGEXT. 
(11) 
To program another station: Repeat the pro- 
cess with another extension number. 
To terminate the programming sequence: Lift 
and replace -the handset or allow the timer to ex- 
pire. The display will return to date and time. 
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							INTER-TELPRACTICES 
IMX/GMX 416/832 INSIXLLATION & MAINTENANCE FEATURES Issue 1. November 1994 
E. PROG 
RAMMING SYSTEM REMINDER 
MESSAGES 
35.21 The stored 
system reminder messages can be 
changed from any attendant’s keyset. (See page 4-98 for 
information concerning their use.) When the system is 
in the default state, the 20 reminder messages listed be- 
low are programmed. Attendants can delete them or 
change them to any other value (up to 16 characters). 
01 MEIING 11 CALLENGINEERING 
02 SK4FFMEETING 
12 CALL-G 
03 SAIESMfSTING 
13 CAlLACCOUNTING 
@I CANCELhEETING 14 CANCELDND 
05APPoINTMENT 15 CANCEzCAuFwD 
06 PIACECALL 16 TAKE MEDICAI’ION 
07cAucLIENT 17 MAKEREXRVMION 
08 CALcurn~ 
18 RPS’EWSCHEDUIX 
09 CAUHOME 
19 LUNCH 
10 cALLcoRFcmmE! 
2oREMIND~ 
3532 When programming, the attendant’s station is 
automatically in alphanumeric mode. Press the MSG 
key to switch back and forth between alphanumeric and 
numeric mode. 
35.23 In numeric mode, the keypad keys are used to 
enter numbers O-9, the pound (#) key is used for enter- 
ing a hyphen (-), and the asterisk (*) key is used for en- 
tering a colon (:). For example, l*OO would enter “1:OO” 
in numeric mode. 
35.24 In alphanumeric mode, keypad keys are used to 
enter the desired letters, numbers, and punctuation. The 
number of times a key is pressed determines which char- 
acter is entered. For example, 33377744432999 would 
enter “FRIDAY.” When adjoining characters are located 
under the same key, press the FWD key once to advance 
to the next character. For example, 6 FWD 666 FWD 
6632999 would enter “MONDAY.” Refer to the follow- 
ing chart to program information in alphanumeric 
mode. (Note that letters correspond to the letters printed 
on the keypad keys.) 
35.25 To PRGGRAMA REMNDER biES.MGE: 
NOTE: Lift and replace the handset to stop the process 
without selecting a message. 
(1) 
(2) 
(3) 
(4 
(5) 
While on hook, press the SPCL key and enter the 
Program System Reminder Messages feature 
code (023). Display shows PROGRAM RE- 
MINDER MESSAGE. 
To select a specific message: Enter the two-digit 
message code (01-20). Display shows selected 
message. 
To scroll through the messages: press the 
pound (#) key to scroll forward or press the astcr- 
isk (*) key to scroll backward. Each message dis- 
plays for one second before another can be 
selected. 
To enter a new message: Use one of the follow- 
ing methods. 
a. 
b. Alphanumeric mode (MSG key lit): Press the 
keypad keys to enter the desired characters. 
Refer to the chart. You may press the FWD 
key once to advance or twice to leave a space. 
Press the MUTE key to backspace. 
Numeric mu& (MSG key unlit): Press the 
keypad keys to enter the desired number. Use 
the pound key (#) for hyphen (-) and the 
asterisk key (*) for colon (:). Press the FWD 
key once to leave a space, or press the MUTE 
key to backspace. 
To erase the current message: Ress the MUTE 
key repeatedly until the display shows NONE. 
To leave the message the same: Lift and replace 
the handset. (You will exit the programming se- 
quence and your display will return to date and 
time.) 
Ress the SPCL key to update the database. You 
will hear a confirmation tone and the display 
shows PROGRAM REMINDER MESSAGE. 
To program another message: Repeat steps 2 
through 4 for another message. 
To terminate the programming sequence: Lift 
and replace the handset, allow the timer to ex- 
pire, or press the SPKR key, IC key, or any trunk 
access key. (Display returns to date and time.) 
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							FEATURES Issue 1, November 1994 INTER-TRLPRACTICES mX/GMx 416/832 INSTALLATION & MAINTENANCE 
F. PROG RAMMING SYSTEM 
DO-NOT-DISTURR MESSAGES 
35.26 The stored system do-not-disturb messages can 
be changed from any attendant station. (See page 4-95 
for information concerning their use.) When the system 
is in the default state, the 20 do-not-disturb messages 
listed below are programmed. Attendants can delete or 
change messages 02-20 to any value (up to 16 charac- 
ters). Message number 01 (DO-NOT-DISTURB) cannot 
be changed. 
01 DO-NOT-DISTURB 11 OUT OF OFFICE 
02INMBBTINGUNTlL 12 0uTuNTlL 
03 INMFETlNG 13WlTHACLENT 
04 ON VACtU-ION ‘TIL 
14 WlTHAGUEST 
05 ONVACtUION 
15 WITHAPAXENT 
06 CAILMBAr 
16 UNAVAILABLE 
07cAuM.EAFrm 
17 INCONFERENCE 
08 AWAYM- 
18 AWAY FROM DESK 
09 ONBRJZAK 
19 GONBHOh4E 
10 OUT OF’lOWN ‘TIL 
20 0uTTOLuNcH 
35.27 When progr amming, the attendant’s keyset is 
automatically in alphanumeric mode. press the MSG 
key to switch back and forth between modes. 
35.28 In numeric mode, the keypad keys are used to 
enter numbers O-9, the pound (#) key is used for enter- 
ing a hyphen (-), and the asterisk (*) key is used for en- 
tering a colon (:). For example, 1 l 00 would enter “1:00” 
in numeric mode. 
35.29 In alphanumeric mode, keypad keys are used to 
enter the desired letters, numbers, and punctuation. The 
number of times a key is pressed determines which char- 
acter is entered. For example, 33377744432999 would 
enter ‘FRIDAY.” When adjoining characters are located 
under the same key, press the FWD key once to advance 
to the next character. For example, 6 FWD 666 FWD 
6632999 would enter “MONDAY.” Refer to the follow- 
ing chart to program information in alphanumeric 
mode. (Note that letters correspond to the letters on the 
keys.) 
I 
NUMBEROFTIMESKEYISPRESSED 
I 
35.30 To PROGRAMA DO-NOT-DlSlVRB bfESSAGE: 
j 
NOTE: If you make a mistake while programming, lift 
and replace the handset to stop the process without se- 
lecting a message. Then, start over. 
(1) 
(2) 
(3) 
(4) 
(5) 
While on hook, press the SPCL key and enter the 
Program System Do-Not-Disturb Messages fea- 
ture code (024). (Display keysets show PRO- 
GRAM DND MESSAGE.) 
To select a specific message: Enter the two-digit 
message code (02-20). Display shows selected 
message. 
To scroli through the messages: press the 
pound (#) key to scroll forward or press the sster- 
isk ( l ) key to scroll backward. Each message dis- 
plays for one second before another can be 
selected. 
NOTE: DND message number 01 (DO-NOT- 
DISI’URB) cannot be changed. 
To enter a new message: Use one of the follow- 
ing methods. 
a. 
b. 
Alphanumeric mode (MSG key lit): Press the 
keypad keys to enter the desired characters. 
Refer to the chart. You may press the FWD 
key once to advance or twice to leave a space. 
Press the MUTE key to backspace. 
Numeric mode (MSG kzy unlit): Press the 
keypad keys to enter the desired number. Use 
the pound key (#) for hyphen (-) and the 
asterisk key (*) for colon (:). Press the FWD 
key once to leave a space, or press the MUTE 
key to backspace. 
To erase the current message: Press the MUTE 
key repeatedly until the display shows NONE. 
To leave the message the same: Lift and replace 
the handset. (You will exit the programming se- 
quence and your display will return to date and 
time.) 
Press the SPCL key to update the database. You 
will hear a confirmation tone and the display 
shows PROGRAM DND MESSAGE. 
To program another message: Repeat steps 2 
through 4 for another message. 
To terminate the programming sequence: Lift 
and replace the handset, allow the timer to ex- 
pire, or press the SPKR key, IC key, or any trunk 
access key. (Display returns to date and time.) 
Page 4-110  
						

							INTER-TELPEACTICES 
IMX/GMX 416/832 INSTALLATION & MANl’ENANCE Issue 1, Nov%Z 
G. SETI’ING TIME OF DAY AND DATE 
35.31 Occasionally, the system time or date needs to 
be reset (for example, for daylight-saving time). Any at- 
tendant can change the date and time message that ap 
pears on all display keysets and in the SMDA and 
SMDR reports. 
35.32 lt3SETlXE liWE OFDAYAND DATE: 
NOTE: If you make a mistake,lift and replace the hand- 
set, then start over. lf an invalid date or time is entered, 
the keyset displays ERROR! INVALlD TMB/ME BN- 
TBRBD, you must start over. 
(1) 
(2) 
(3) 
(4 
While on hook, press the SPCL key and enter the 
Set Time Of Day feature code (021). (Display 
keysets show SET TIME OF DAY.) 
Use the keypad keys to enter the time in hours 
and minutes. Then press the asterisk (*) key for 
AM or the pound (#) key for PM. For example, 
enter 900* for 9:OOAM or 230# for 2:3OPM. 
(Display keysets show SEX DATE MM-DD- 
yJf=4 
Use the keypad keys to enter the month, day, and 
year. For example, press 01011986 for 
01-01-1990. You may backspace to correct en- 
tries by pressing the MUTB key. (When finished, 
display shows SET DAY OF 
WEEK SUN.) 
Select the day of week by scrolling through the 
selections. Press the pound (#) key to go forward 
or the asterisk (*) key to go backward. When the 
desired day is displayed, press the SPKR key or 
lift and replace the handset to terminate pro- 
gramming. Check the date and time of day onthe 
display. 
H. REMOTE HUNT GROUP 
EEMOYE/EEPLACE 
3533 An attendant can temporarily halt (or restore) 
hunt group calls for any or all stations that have dial-zero 
access to that attendant’s station. The attendant uses the 
Remote Hunt Group Remove/Replace feature codes as 
described below. 
35.34 To REMOVE OR REPLACE A SlXlYOWS HUNT GROUP 
CALCS: 
(1) While on hook, press the SPCL key. 
(2) Enter one of the following feature codes: 
a. Remote Hunt Group Replace (032) to restore 
hunt group calls. 
b. Remote Hunt Group Remove (033) to halt 
hunt group calls. 
, 
(3) Dial the extension number or press the DSS/BLF 
kev of the desired station. I. REMOTE S’IXI’ION FEATURE CANCEL 
3535 An attendant can cancel Call Forward and/or 
Do-Not-Disturb for any or all stations that have dial- 
zero access to that attendant’s station. 
3536 locANcELFEAluREs: 
(1) While on hook, press the SPCL key. 
(2) Enter one of the following feature codes: 
a. Cancel all station do-not-disturb requests 
(012) 
b. Cancel all station forward requests (013) 
c. Cancel all station DND/FWD requests (014) 
d. Cancel station do-notdisturb request (015) 
e. Cancel station forward request (016) 
f. Cancel station DND/FWD request (017) 
(3) If clearing an indiv~lstation (using code 015, 
016, or 017), dial the extension number or press 
the DSSIBLF key after entering the feature code. 
J. GENERATING AN SMDA REPORT 
35.37 Aprogr anmring option can be enabled that al- 
lows the attendant to generate an SMDA report on de- 
mand. The content of the report is determined by the 
programmed SMDAformat as described on page 4-115. 
Printing reports using this method does not clear the ac- 
cumulated data. 
3538 TOG 
EMZRATEANSMDAR 
While on hook, press SPCL and enter the Atten- 
dant SMDA feature code (025). The report be- 
gins printing via the port designated in the 
database. 
K. PAGING SPEAKER BACKGROUND 
MUSIC (PRIMARY ATTENDANT ONLY) 
3539 The primary attendant can turn background mu- 
sic on and/or off for the external paging speakers. Music 
is interrupted by pages. The music channel for the exter- 
nal paging speakers is set in database programming (re- 
fer to page 5-67 in PROGRAMMING). 
35.40 To TURNBACKGROUh?D MUSIC ON OR OFF: 
While on hook, press the SPCL key and enter the 
Paging Speaker Background Music feature code 
(018). Enter the desired external port number 
(l-9) to toggle the music on or off, or enter 0 to 
turn off all ports. 
Page 4-111