Inter-Tel Imx/Gmx 416/832 Installation Manual

							INTER-TELPRACTICES PROGRAMMING 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE Issue 1, November 1994 
FIGURE 5-2. CUSTOMIZED PROGRAMMING REPORT SAMPLES (Continued) 
TRUNK GROUP REPORTS: 
PROGRAMMING REPORTS - TRUNK GROUP REPORT 
Page 1 
Trunk Group l(Al1 Lines) 
Trunk Group Name: 
Enable Hookflash: Yes 
One-Way Incoming Only: No 
Tenant Group: 
10 
Music-On-Hold: 
Music #l 
Day OutGoing Access 
EXT# CKT# DESCRIPTION USRNAME 
_---__--_--_______-_~~~~~~~~~~--~~~- 
1000 01.01 Station Undefined 
1001 01.02 Station Undefined 
1002 01.03 Station Undefined 
Night OutGoing Access 
EXT# CKT# DESCRIPTION 
USRNAKK 
___---___----_______----~-~~~~~~-~--~ 
1000 01.01 Station 
1001 01.02 Station 
1002 01.03 Station 
Trunk List 
CKT# DESCRIPTION Undefined 
Undefined 
Undefined 
------------------- 
24.01 G/L 
24.02 G/L 
24.03 G/L 
Toll Restrictions CKT# DESCRIPTION 
CKT# DESCRIPTION 
------_----l-------l --------------------- 
26.01 G/L 22.01 G/L 
26.02 G/L 22.02 G/L 
26.03 G/L 22.03 G/L 
Subject to Toll Restrict: Yes 
Equal Access: Yes 
Absorbed Digits: No 
Exempt from LCR Only: No 
Day Ring-in Type: Single 
EXT# CKT# DESCRIPTION USRNAME 
1000 01.01 Station Undefined 
Night Ring-in Type: 
Ring-in/Answer Pattern: Multiple 
Night Ring 
Page 
5-167  
						

							PROGRAMMING 
INTRR-TELdPRACTICES 
Issue 1, November 1994 
lMX/GMX 416/832 INSTALLATION & MAINTENANCE 
Actions setup Exit 
- Function to Perform 
0 l save Database 
0 Save m Database 
0 Copy Error File 
0 &store Database 
Perform @ration - De&/Source - 0 0 Path & 
0 Path B: 
0 Path 
I SelPath 1 
Format Disk 
G. SAVJVRESTORE (SAVE) 
16.39 This 
program allows you to save and/or load the 
database, copy error logs to the disks, and to reset the 
system. 
16.40 To access the window shown above, select 
Save/Restore from the Service menu or enter the SAVE 
command. 
16.41 DESTINATION/SOURCE: Select the desti- 
nation drive to which you wish to send the database or 
error list, or the source of the database to be restored by 
selecting the desired option button. The options 
Path 
A:\Qath B:\, 
or Path can be used to designate a drive 
and/or directory path. When “Path” is selected, the Set 
Path command button can be selected to produce a win- 
dow that explains destination path parameters and gives 
a text box for entering the destination. If you attempt to 
set a path that does not exist, you will see a wamingwin- 
dow that asks if you wish to have the path created (if val- 
id) or cancel the operation. 
16.42 FORMAT DISK: To format a disk for use in 
the save or error file list operation, your PC must use ei- 
ther a S@nch, 1.2MB or 3%~inch, 1.44MB disk. Insert 
a blank disk into the selected PC floppy disk drive, then 
select the Format command button to start the format- 
ting process. The following window appears. The heads 
and tracks formatted are indicated as the operation prog- 
resses. The Cancel button is available throughout the 
process, however, the OK button appears only when the 
process is complete. 
Format Status: 
Drive: A 
Heads: XX Track: XX 
List of a?sk errors appears in this box 
If any appean; do not use this disk 
L I 
(x-) 
16.43 RESET: This button is selected to force a sys- 
tem reset during a programming session. The following 
window appears. Select the OK command button to per- 
form the reset or the Cancel button to return to the Save/ 
Restore window. The reset will drop 
all calls in prog- 
ress, 
including one being used for a remote program- 
ming session. 
Resetting the system will drop 
ALL calls 
1 (7) (X) 1 
Page 5-168  
						

							INTER-TELPRACTICES PROGRAMMING 
IMX/GMX 416/832 INST4LLATION & MAINTENANCE Issue 1, November 1994 
16.44 FUNCTION TO PERFORM: Select the 
option button associated with the desired operation. 
SAVE DATABASE: Information is sent from the 
system to the designated destination. Select the Per- 
form Operation command button. If you are using a 
floppy disk, a window appears that tells you to insert 
the disk in the appropriate drive. Insert the disk then 
select the OK command button to begin the transfer, 
or select the cancel button to stop. The percent com- 
plete will be indicated below the Perform Operation 
button while the save is in progress. When the save 
operation is completed, remove the floppy disk from 
the drive. 
RESTORE DATABASE: Information is trans- 
ferred from the designated source to the system 
when the Perform Operation command button is 
selected. A window appears if you are using floppy 
disks that tells you to insert the disk that contains 
previously programmed database information into 
the appropriate drive. Insert the disk, then select the 
OK command button to begin the transfer, or select 
the Cancel button to stop. When the data has been 
read, another window appears to tell you that the sys- 
tem will reset to complete the restore operation. If 
you are using an on-site or modem connection, re- 
move the disk (if one is being used), then select the 
Yes button to perform the reset or No to cancel the 
restore. Areset takes several minutes. During the re- 
set, the 416/832 System clock will be reset to match 
the clock on the programming PC. 
NOTE: When the Database Restore feature is used 
during a remote programming session, all calls are 
disconnected except the modem connection. Before 
restoring the database, ensure that the circuit card 
being used for the modem connection will not be 
reconfigured during the restoration (changed to a 
different type of card). 
SAVE CYH DATABASE: 
This option is not 
pmsedy available. The CVH 
(convert history) 
database can used by trained service personnel dur- 
ing system troubleshooting. When available, it will 
be used, like database save, to copy CVH database 
information to the PC. 
l COPY ERROR FILE: There are three types of er- 
ror files: 
- ERRORLOG.‘IXD This file contains up to 6Ok 
of reset data. When the allotted memory is de- 
pleted, the oldest reset records are deleted as 
newer messages are written to the file. 
- CPERRXXBIN: These files contain system er- 
ror messages. TheXYin the file name represents 
the file number. There can be up to 19 CPERR 
files, numbered 00-18. 
- CPHISTXXBIN: These files contain system 
freeze records. The XX in the file name repre- 
sents the file number. There can be up to 9 
CPERR files, numbered 00-09. 
To copy error files onto the PC hard disk or floppy 
disk, perform the following steps: 
(1) In the Function to Perform area shown on the 
previous page, select the Copy Error File option. 
(2) Check that the destination path is set as desired. 
(3) Select the Perform Operation command button. 
A list box appears that contains a list of files that 
have been logged due to past 
system resets or call 
processing history freezes. Each includes a date 
and time of the reset. Customer Service person- 
nel may request that these files be copied to a 
designated destination and sent to them for 
troubleshooting purposes. 
If floppy dish ax 
being us4 the 
screen prompts you to insert a 
disk. Insert a blank, formatted disk into the 
appropriate drive. Then select the Copy com- 
mand button to begin the transfer, or the Cancel 
buttonto stop. The percent complete will be indi- 
cated while the transfer of the error logs to the 
floppy disk is in progress. When the transfer is 
completed, remove the disk from the drive (if 
one is being used). Multiple error files can be 
saved on one disk. 
NOTE: The files will remain in the /syshist di- 
rectory until you delete them. If your PC is low 
on disk space, you may wish to copy the files to 
floppy disk for storage and delete them from 
your hard drive. 
16.45 EXIT: When finished, select the Exit command 
button to return to the Applications Programming win- 
dow. 
Page 5-169  
						

							PROGRAMMING 
Issue 1, November 1994 INTER-TELPRACTICES 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE 
 
:; 
/ 
Actions &tup Exit 
I 
Serial Port 
::k 
: :~~‘~‘~.:.:s .,.,.,.,.,.,.,., 
: : : . . . A...: y:.... ‘........:i.:.:.~.‘.~.‘.‘.:.:.:.:.:.:.:.:.:.:.:.:.:.:.::::::::::::::::::::::~~:~:~~~:)~~~~,::::~~~~~~~~,~,~~~~~ .::::::: ~. 
zJ$, : ..... :.:: 
i 
I ‘:::: ye.:.:.:.::‘:::::‘.’ ::::::::::~::::::::::::::::::~:.~:.~.:,~ ~.~.~.~,~,~.,,,,,,,,,.,.,.,.,.,,,,,,,.,.,.,.,.,.,.,~.~.~.~.~.~~~~~~ ~.: 
. .  . . . .22: ::::::::::.;:: .:,:. :.:,:.:.:.:.:.:.:.:.:.:.:.:.~.:.:.:.:.:.:.:.:.:.:.:.:.:.:.:.:.:.:~.:.:.:.:.:.:.:.:.:.:.~ . . . . . . .,.,.,., 
. . 
Serial Port 2 
+ 
r-l Enable QSR Handshaking 
I Enable ,CrS Handshaking 
f Reset Ports 
1 pi-] 
Baud Rate 
H. SERIAL PORT CONFIGURATION (PORT) 
16.46 This 
window is used to configure the two sys- 
tem serial ports to match the configuration of external 
devices to which they will be attached (such as printers, 
PC, etc.). A program planning sheet is shown in Figure 
5-35 on page S-247, 
16.50 ENABLE CTS HANDSHAKING: If the 
device that is connected to the selected port supports 
handshaking on the CIS pin of the RS232C connector, 
select the Enable CIS Handshaking check box to place 
an X in it. To remove the X and disable the handshaking, 
select the checkbox again. Refer to SPECIFICATIONS, 
page 2-37, for more information. 
16.47 This window is used to set the baud rate and/or 
handshaking capabilities of the serial ports. It is ac- 
cessed by selecting Serial Port Configuration from the 
Service menu or entering the PORT command. 16.51 BAUD RATE: To set the baud rate of the serial 
port (llO-19200), scroll the highlight bar to the desired 
setting in the Baud Rate list box. 
16.48 SERIAL 
PORT: Begin programming by 
selecting the desired serial port in the list box. When the 
port is highlighted, all other programming applies to 
that port. 16.52 
RESET PORTS: On occasion, the serial port 
and the device that is attached to it will “lock up” while 
each is waiting for a “ready” command from the other. 
To reset the ports and clear this condition, select the Re- 
set Ports command button. 
16.49 ENABLE DSR HANDSHAKING: If the 16.53 EXIT: When serial port programming is fin- 
device that is connected to the selected port supports ished, select the Exit command button. A window 
handshaking on the DSRpin of the RS-232-C connector, appears that asks “Perform Update to Database?” To up 
select the Enable DSR Handshaking check box to place date the database and exit to the Applications Menu, se- 
an X in it. To remove the X and disable the handshaking, lect Yes. Or, select No to exit without saving any 
select the 
check box again. Refer to SPECIFICAI’IONS, changes. Select Cancel to return to the Serial Port Con- 
page 2-37, for information about handshaking. figuration window without updating the database. 
Page 5-170  
						

							INTER-TEL4PRACTICES PROGRAMMING 
IMWGMX 416/832 INSTALLATION & MAINTENANCE Issue 1, November 1994 
Actions &tup Exit 
Time: (1 Date: m ( [.) 
System Configuration 
n Non-blocking for voice channels 
Configuration 
I Digital Keyset Interface 
Keyset Interface 
Single-Line Interface 
DID Trunk Interface 
CO-Trunk Interface 
Loop Start Interface 
Upper +3OVDC Modules = 1 
Lower +30VDC Modules = 1 
Exit 
 
Mpve Board 
I. 
SYSTEM CONFIGUIWIION (CON-F) 
16.54 This 
window is used to set the system time, 
date, and local area code of the system location. It is also 
used to set up the circuit card configuration of the equip 
ment cabinet cardfile and dedicate voice channels to 
specific cards. To access it, select System Configuration 
from the Service menu or enter the CONF command. 
16.55 TIME 
and DATE: To set the system time or 
date that will appear on all keyset displays and in the 
SMDR/SMDA reports, select the Time text box and 
type the hour (in 24-hour format), a colon, and the min- 
utes, then select the Date text box and enter two digits 
for the month, a slash (/), two digits for the date, another 
slash, and two digits for the year. 
16.56 
SYSTEM CONFIGURATION and BOARD 
TYPE 
Because the cardfile has universal slots - any 
type of card (except the MXC) can be installed in any 
slot - this program is needed to “tell” the database 
which type of card is in each slot. To configure a card slot for a particular type of card, first locate the desired 
card position in the System Configuration list box and 
highlight it. Then, press the SPACE BAR to select it. 
The highlight bar will move to the Board Type list box 
automatically. Locate and select the desired card type. 
The card type description will appear in the System 
Configuration box. NOTE: You cannot change the 
board type of a KSC slot if any of the circuits have 
associated DSWBLF circuits. First, you must remove 
the DSS/BLF association from those circuits. 
16.57 +3OVDC 
MODULES REQUIRED: This 
number indicates the total number of +3OVDC modules 
that must be installed in the main and expansion cabi- 
nets to support the configuration as programmed. The 
number is automatically calculated and changes as you 
assign cards to their cardfile slots. Modules required are 
identified as “Upper” and “Lower” to determine how 
many modules should be installed in each cabinet. (The 
Main Equipment Cabinet is the “upper” cabinet and the 
Expansion cabinet is the “lower” one.) 
Page 5-171  
						

							PROGRAMMING 
INTER-TEEPRACTICES 
Issue 1, November 1994 
IMX/GMX 416/832 INSTALLATION 8z MAINTENANCE 
16.58 MOVE BOARD: 
This option is available ody 
in stand-alone programming sessions. If you wish to 
move a board from its assigned location in the cardfile to 
an available slot, select the Move Board command but- 
ton. The following window appears. The list box shows 
all available slots. Move the highlight bar to the desired 
slot and then select the OK command button. Or, to 
leave the slot assignment unchanged, select the Cancel 
command button. 
Choose Hew Slot 
n 
30 
31 
32 
33 
34 
16.59 
TIME ADJUST: This option is not available in 
stand-alone or remote programming sessions. The 
416/832 
System time is controlled by the internal clock 
in the PC. However, internal clocks in PCS are some- 
times inaccurate. For this reason, the 416/832 software 
contains a utility for making automatic daily adjust- 
ments to the system clock. To make an adjustment to 
your system clock, if necessary, select the Time Adjust 
command button. The following window appears. Enter 
the time, in seconds, that the clock needs to be adjusted 
per day. The allowed range is -7000 to 7000 seconds. 
The system time will be adjusted by this amount once 
during each 24hour period (at 2:00 AM). 
Adjustment: 
16.60 HOME AREA CODES: In many areas, the 
telephone company has created call-cost arrangements 
that refer to uhome” and “local” area codes. The home 
area code is the area code within which the system re- 
sides. The local area codes are additional area codes 
that, when called, use the local or toll local call-cost rate 
instead of the long distance rate. Up to three local area 
codes can be programmed and then extended within toll 
restriction programming to provide proper call costing. 
The Home Area Codes window, below, appears when 
the Home Area Codes command button is selected. Ro- 
gram the area codes as follows: 
Home Area Code: 
I 
Local Area Code #2: 
Local Area Code #3: 
Local Area Code #&: 
I 
[ok) (-xz-) 
HOME/LOCAL AREA CODE: To program the 
area code(s) for the system location, select the de- 
sired text box(es) and enter the code(s). 
OK/CANCEL: When finished, select OK to save 
your changes. Or to leave the codes unchanged, se- 
lect the Cancel command button. 
Page 5-172  
						

							INTER-TELPRACTICES PROGRAMMING 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE Issue 1, November 1994 
16.61 CONFIGURATION: 
Keyset Interface, DID 
Trunk Interface, and Tl cards require additional pro- 
gramming to configure them. 
0 
KSC (IMX Only): MX dual-circuit version Keyset 
Interface cards (KSC-Ds) can have “single” circuits 
that support one keyset or “dual” circuits that can 
support two 8-line IMX AIM keysets. Highlight the 
desired Keyset Interface card in the System Con- 
figuration list box, then select the Configuration 
command button. A window appears as shown be- 
low. The list box shows the configuration of each of 
the eight circuits on the card. Selecting a circuit 
changes the configuration between Single and Dual. 
Assign the proper configuration to each circuit, then 
select the OK command button to return to the Sys- 
tem Configuration window. Dual circuits have “A” 
and “B” stations, represented by the circuit number 
and a letter (for example, l.lA and l.lB). The “A” 
station will automatically be assigned the default ex- 
tension number (for example, l.lA would be exten- 
sion 100). The “B” station does not have a default 
extension number or any individual station pro- 
gramming defaults such as page zone, outgoing ac- 
cess, toll restriction, etc. 
Qrcuit 
01.05 SINGLE 
NOTE: Older versions of the keyset interface card - 
standard KSCs -do not support dual circuits. 
If you at- 
tempt to configure a KSC, you will receive an error mes- 
sage. When programming on a stand-alone PC, the error 
message will appear even if you are configuring a 
KSC-D because the software does not have installed 
hardware with which to verify the card type. To 
clear the 
error message, press the TAB key to highlight the OK 
command button, then press the SPACE BAR to select 
it. 
l DID: DID Trunk Interface cards can contain DID 
(direct inward dialing) or OPX (off-premises exten- 
sion) trunks. Highlight the DID Trunk Interface card 
in the System Configuration list box, then select the Configuration command button. 
A window appears 
as shown below. The list box shows the configura- 
tion of each of the eight circuits on the card. Select- 
ing a circuit changes the configuration between DID 
and OPX. Assign the proper configuration to each 
circuit, then select the OK command button to return 
to the System Configuration window. 
Circuit 
16.01 DID 
16.02 DID 
16.03 DID 
16.04 DID 
16.05 OPX 
16.86 OPX 
16.07 OPX 
NOTE: OPXs are single-line stations that must be pro- 
grammed in Station programming to determine the OPX 
station status, ring cadence, and ring type. Also, the 
straps on the DID card must be set correctly (refer to 
SPECIPICATIONS, page 2-20). 
0 
TlC: To view the programmed circuit types, scroll 
through the Tl Cards list box. The option buttons 
change to indicate the current programming for a 
circuit as you highlight the circuit in the list box. To 
program the circuit type of a Tl Card circuit, high- 
light the desired circuit in the Tl Cards list box. 
Then move to the Circuit Types options and select 
the desired option button. Repeat this process for 
each circuit, then select the OK command button. 
Or, To exit without saving any changes, select the 
Cancel command button. 
Tl Circuits 
CKT# Type 
Page 5-173  
						

							PROGRAMMING 
Issue 1, November 1994 INTER-TELPRACTICES 
IMX/GMX 416/832 INSTALIATION dk MAINTENANCE 
I 
16.62 NON-BLOCKING FOR VOICE CHAN- 
NELS: Each 
voice bus (PCM highway) has 32 available 
time slots (voice channels) that are allocated for outside 
calls, intercom calls, and pages on a first-come, first- 
served basis. The software automatically distributes all 
equipped cards among the voice buses to make the best 
Possible use of the available times slots. If there is a 
large number of cards installed in a single cabinet, two 
or more cards may be assigned to the same PCM high- 
way. 
16.63 This option, which should be used only ifneces- 
sary, allows the programmer to dedicate voice channels 
to a single card and therefore prevent having voice 
channels blocked when the system traffic is heavy. 
(Non-blocking designations decrease the number of 
boards that can be assigned to a voice bus.) To dedicate 
channels to a card, highZighr that card in the System 
Configuration list box, then select the check box for 
Non-blocking for voice channels to place an X in it. To 
remove the X and release the voice channels, select the 
check box again. LGCs and LSCa require eight channels 
each for non-blocking. KSCs and SLCs require up to 16 
channels. For voice channel distribution information re- 
fer to pages 2-6 through 2-8 in SPECIFICATIONS. 
NOTE: Designating one or more cards as non-blocking 
may increase the chances that the remaining cards will 
experience blocking. If too many cards are designated 
as non-blocking (i.e., all available system voice chan- 
nels 
are used up), the system generates an error message 
(whenever the system is powered up or voice channels 
are rebalanced) to indicate that non-blocking status is 
not guaranteed. 
16.64 To generate voice channel allocation data for 
traffic analysis, perform the following steps: 
(1) Exit to the Inter-Tel logo screen. 
(2) Press ALIT-F7 to access the On-Line Monitor. 
(3) 
If necessary, enter the Monitor Unrestricted 
password. 
(4) Press ALT-R to access the Resources menu, then 
press B to select the Board-to-Voice Bus Map 
ping option. The report is displayed, similar to 
the one shown below. 
16.65 If any board in a voice bus is designated as 
“non-blocking,” that voice bus will be marked “N” in 
the Blocking category. The example below is a Board- 
to-Voice Bus Mapping report for a standard 416 system 
with 27 boards. The actual values depend 
on the size and 
configuration of the system. Expanded 832 systems will 
show 54 board slots and 16 voice channels. 
16.66 EXIT: When finished, 
select the Exit command 
button. A window appears that asks “Perform Update to 
Database?“To update the database and exit to the Appli- 
cations Menu, select Yes. Or, select No to exit without 
saving any changes. Select Cancel to return to the Sys- 
tem Configuration window without updating the data- 
base. 
FIGURE 5-3. SAMPLE BOARD-TO-VOICE BUS MAPPING REPORT 
Board Number 
QIP2P24HQz~MPSPelQll_~~ 
Voice-Bus Number 05 06 
01 02 03 
04 05 06 01 02 03 04 05 
Time Slots Used 16 13 08 
08 08 
08 08 08 
08 08 08 08 08 
Blocking? 
YYYYYYYYYYYYY 
Board Number 
~ti~lIz~l!?ur2l22~24~26Z 
Voice-Bus Number 06 01 
02 03 04 
05 06 01 
02 03 04 
05 06 07 
Time Slots Used 08 08 08 08 08 08 08 08 08 08 08 
08 08 16 
Blocking? 
YYYYYYYYYYYYYNA 
Voice-Bus Number 
QInzQz&IQzQGmns 
Time Slots Allocated 32 32 32 32 48 45 16 00 
Blocking? 
YYYYYYNY 
Page 5-174  
						

							INTEaTELPRACTICES PROGRAMMING 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE Issue 1, November 1994 
FIGURE 5-4. INDIVIDUAL STATION PROGRAMMING (SIN) 
TO USE: Make a copy of this 3-page progr amming sheet for each station in the system. 
Circuit number 
Extension number 
Full name 
User name 
Station Exchange Password 
Miscellaneous Flags - 
Enabled or Disabled 
Page S-175  
						

							PROGRAMMING 
INTER-TELPRACTICES 
Issue 1, November 1994 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE 
FIGURE 5-4. INDIVIDUAL STATION PROGRAMMING (Continued) _ ‘ 
1 
Miscellaneous Station Information- 
Attendant 
Ah. Msg. Source 
Message Center 
Acct Code Type: SF/L/None 
Index 
Validate? 
yes 
orNo 
Class-of-service code: 
TenaxWDept. # 
Ring zone 
Outgoing 
Access - 
Day Trunk Groups: 
Night Trunk Groups: 
Programmable 
Keys - 
Key Map Number: 
Station Programmable Keys: 
1 
2 
3 
4 
5 
6 
7 
8 
Secondary Call 
Key Assignments - 
If this is a principal station: 
List of secondary stations: 
If this is a secondary station: 
SEC. KEY ASSOCIATED STN RING PRIN. FIRST? 
01 Yes or No 
02 Yes or No 
03 Yes or No 
04 Yes or No 
05 Yes or No 
06 
Yes or No 
07 Yes or No 
08 
Yes or No 
09 Yes or No 
10 
Yes or No 
11 
Yes or No 
12 
Yes or No 
13 Yes or No 
14 
Yes or No 
15 
Yes or No 
I I 
16 
I Ya or No 
Special Purpose Stations - 
Fill in appropriate information if the station serves as 
any of the following special purpose stations: 
Attendant: 
List of stations served: 
List of stations served: 
J 
Message Center: 
Page 5-176