Inter-Tel Imx/Gmx 416/832 Installation Manual

							lNTER-TELPRAcTIcRS 
IM7VGM.X 416/832 INS’IALJATION & MAINTENANCE 
L. !WSTEMALARM REPORTING 
35.41 The 
system’s alarm reporting feature detects 
equipment failures, determines the impact, and classi- 
fies the problem as a major or minor alarm. Minor 
alarms are indicated on the primary attendant’s station 
display and can be programmed to appear on all atten- 
dants’ keysets. Roth major and minor alarms are printed 
in the error report printout. Major alarm messages ap 
pear on all display keysets. Attendants using Attendant 
Computer Consoles will receive an ALARM STXIUS 
DISPLAY (refer to the manual supplied with the unit). 
35.42 The first four minor alarms indicate problems 
that can be corrected without calling service personnel. 
All other minor alarms require attention from service 
personnel. Refer to page 6-7 in TROUBLESHOOTING 
for a listing of the possible alarms and their meanings. 
35.43 lVRtC.WQ~TOAbiINOR .TYSEbfWl?ROMAh’Y 
ALARMDISPWSEUTON: 
(1) 
(2) 
(3) 
(4) 
I 
When a minor alarm indication appears (WARN- 
ING! SYSTEM ALARM #XX), write down the 
alarm number, alarm message, date, and time. 
While on hook, clear the message displayed by 
pressing the SPCL key and entering the Clear 
System Alarm feature code (019). 
Ifthealarmmessageis#05or#10orhi&e~ con- 
tact service personnel. 
If the alarm mhssage is #Ol -04, comet thepmb- 
km: 
a. #Ol SljQTION Xyx OFF-HOOI6 The indi- 
cated station remained off hook and inactive 
until the Inactivity Alarm timer expired. The 
SMDR also indicates which station is off 
hook. The station’s key on DSS/BLP Units 
and on other stations’ SD keypads flutters 
continuously. Have the station user replace 
the handset in the cradle. The alarm will au- 
tomatically clear when the station user hangs 
UP* NOTE: Calls being transmitted over the sec- 
ondary voice path are not affected or inter- 
rupted by an off-hook alarm condition. 
b. #02, #03, or #04 PRINTER TIMEOUT: The 
indicated printer is not functioning properly. 
Check that the cable and the power cord are 
connected and that it has paper and ribbon. 
c. #30 TOLL SECURITY FEATURE EX- 
PIRED: This alarm indicates that the Weekly 
Toll Limit feature is no longer in effect. It can 
be re-enabled only by Inter-Tel Services per- 
sonnel. 
d. #31 TOLL SECURITY IJMIT EXCEEDED 
and #34 TOLL SECURITY LIMIT AT 80%: 
The weekly limit for one or both types of 
monitored calls is 80% or 100% depleted. 
The programmer can set the limit to a higher 
value or reset it to zero. (When either of these 
alarms is displayed, any further alarms will 
not overwrite the display.) 
e. 
#32 TOLL SECURllY DATA CHANGED: 
This indicates that the weekly toll limit in- 
formation has been changed in the database. 
f. #33 DISA SECURITY LJMlT EXCEEDED: 
This indicates that a DISA caller has entered 
an invalid password three consecutive times. 
DISA will not answer that trunk for five min- 
utes after the third invalid password has been 
entered. 
35.44 A major alarm message, WARNING! MAJOR 
ALARM, appears on all display keysets in the event of a 
major system reset. If the major alarm appears on a 
group of keysets, the associated KSC board has failed. 
(Or 8-line AIM keysets have been installed on KSC-D 
circuits that are not programmed as “dual” circuits.)The 
warning might also appear on a single keyset if the key- 
set is defective. Major alarms require immediate atten- 
tion from service personnel. 
Page 4-112  
						

							INTER-TELPFtACTICES 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE FEATURES 
Issue 1, November 1994 
M. PLACING A TRUNK OUT OF SERVICE 
FOR MAlNTENANCE 
35.45 
Ifrequested to do so by service personnel, atten- 
dants can place individual trunks out of service by enter- 
ing a feature code. This temporarily unequips the trunk 
in database programming, but does not affect incoming 
signals on the trunk. To outside callers, the trunk will ap- 
pear to be functioning and callers will hear ringing. 
However, users cannot access the trunk for receiving or 
placing calls until the attendant places the trunk back 
into service by entering another feature code. 
35.46 The advantage of using this feature instead of 
removing the trunk in the database, is that all program- 
ming for the trunk is preserved and the trunk returns to 
complete functionality as soon as it is returned to service 
and no additional programming is required. 
NOTE: Each TlC is equipped with a “make busy” 
switch for removing all circuits on the card from service 
and placing them back in again. Pressing the switch will 
light its LED and begin the process of “busying out” 
each circuit not in use. The circuits that are in use are 
then busied out as soon as the users hangs up. 
35.47 If the attendant has an individual trunk key for 
the trunk, the CO Trunk Maintenance feature code can 
be used to place the trunk out of and into service. If the 
attendant does not have an individual trunk key, the 
trunk can only be placed out of service while the atten- 
dant is connected to that trunk and a call key is used. The 
call key cannot be used to place the trunk back in ser- 
vice.AZZ tnurksthat were placed out of service can be re- 
turned to service at once by entering the Remove All 
Trunks From Maintenance feature code. 
35.48 To PUCE A TRUNK OUT OF SERWCE FOR dtQwTE- 
NANCE U.UNGANIh?DMDUAL lRUNKREY(wHILE ONHOOK): 
(1) While on hook, press SPCL and enter the CO 
Trunk Maintenance feature code (027). The dis- 
play shows SPECIFY TRUNK FOR MAINTE- 
NANCE. 
(2) Press the individual trunk key associated with 
the circuit you wish to remove from service. (If 
the programming mode times out before you 
press a key, the display shows TRUNK 
IMPROPERLY SPEKXFIED and you must start 
over.) 
35.49 TOPLACEAlXJNKLNSERVICEAGALNUSINGANIN- 
DMDU4L WUNKKEY~ ONHOO~: 
(1) While on hook, press SPCL and enter the CO 
Trunk Maintenance feature code (027). The dis- 
play shows SPECIFY TRUNK FOR MAINTE- 
NANCE. 
(2) Press the associated individual trunk key for the 
trunk to be returned to service. 
35.50 To PLACE A llWNK OUT OF SERVICE FOR MAlh’lE- 
NANCE USINGACALLKEY(WWLEONACALL): 
(1) While on a call, press SPCL and enter the CO 
Trunk Maintenance feature code (027). 
(2) Hang up. The trunk is placed out of service. 
35.51 Xl PLACEALL TRUNRSMSERWCE: 
While on hook, press SPCL and enter the Re- 
move All Trunks From Maintenance feature 
code (028). 
Page 4-113  
						

							FEATURES Issue 1, November 1994 INTER-TELPRACTICES IMX/GMX 416/832 INSTALLAl’ION & MAINTENANCE 
36. RECORD KEEPING AND 
MAINTENANCE FEATURES 
A. CALL COST ACCOUNTING 
36.1 The Call Cost Accounting feature estimates the 
cost of outgoing and incoming calls, displays it on the 
keysets, and prints it in the SMDR reports. The cost is 
based on the type of call, telephone number dialed, the 
elapsed time of the call, the day of the week, and the 
time of day. A table in the database supplies the rates for 
all types of calls, including multiplicative factors for 
evening and weekend rate changes on outgoing calls. 
The equation for calculating call cost is: 
Daytime Rate X Multiplicative Factor X Connect lime. 
36.2 The multiplicative factor adjusts the daytime 
per-minute call cost for evening and weekend rates of 
outgoing calls. For example, the evening call cost multi- 
plier is 0.65 if calls are 35% less expensive after 
5:OOPM. The daytime rate (D), evening Q multiplica- 
tive factor, and night/weekend (N/W) multiplicative 
factors are used on the following schedule: 
NOTE: The 416/832 System’s Call Cost Accounting 
feature is intended to provide a cost estimate that is 
applied to the various classes of calls. Due to the wide 
variation in charges among network carriers, the sys- 
tem’s call cost calculation cannot be used as a prediction 
of actual changes. This feature can only be used as a 
management tool to estimate call cost. 
363 If call cost is set to zero, call cost will not display 
during the call and the SMDR printout will show 
$00.00. 
36.4 All outgoing calls using a trunk that is not subject 
to toll resm’ction are classified as one of the following call types for call cost calculation (call cost type is pro- 
grammed in the database). l Free 
l Local 
0 Toll Local 
0 Toll Long Distance 
0 Gperator/International 
36.5 When a trunk that is subject to toll restriction is 
used, call cost type is determined according to the digits 
dialed, as follows: 
Fwe: Any call &thin a PBX (a trunk access code is 
not dialed) is a free call. 
Local: The following calls are classified as local 
calls: 
- 
- 
- 
- Calls to Nil or lNl1 (where N is 2-9), except 
411 or 1411 
Any call to area code 800 
AR 7digit or W-digit calls within a home area 
code to office codes that are allowed in User 
Group 1 
Any call that does not begins with 1, and does not 
fall into any of the other call cost categories 
TollLocal: The following calls are classified as toll 
local calls: 
- Any calls to 411 or 1411 
- All 7digit or IO-digit calls within a home area 
code to office codes that are restricted in User 
Group 1 
- Any call that begins with 1, that does not fall into 
any of the other call cost categories 
Toll Long Distance: Any call to an area code other 
than a home area code is classified as a toll long dis- 
tance call. 
Operatorlhtemational: Any cdl starting with 0 or 
containing only 0 is classified as operator/intema- 
tional (0, 0+, Ol+, Oil+). 
Page 4-114  
						

							INTER-TELPRACTICES 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE Issue 1, Nov%% 
B. STATION MESSAGE DETAIL 
ACCOUNTING @MDA) 
NOTE: This feature is available only in the Extended 
software packages. 
36.6 Station Message Detail Accounting (SMDA) is a 
system feature that provides management and account- 
ing records for estimating the telephone company’s 
charges. This information can be used to analyze system 
traffic and employee productivity. 
36.7 This data can be recorded on a customer-pro- 
vided printer or alternate device, such as a magnetic tape 
or floppy disk. The device is connected to the peripheral 
connector panel on the back of the equipment cabinet 
and must be placed within 50 feet (15 meters) of the 
equipment cabinet. It can be the same device used for 
the SMDR report. If so, the SMDR information is buff- 
ered (up to 427 records) while the SMDA report prints. 
Refer to SPECIFICATIONS, page 2-36, for details. 
36.8 Each of the 16 SMDA reports divides incoming 
and outgoing calls and can be automatically generated 
daily, weekly, or monthly. They can also be generated on 
demand through the attendant station using the atten- 
dant SMDA feature code or through database program- 
ming (refer to page 5-139 in PROGRAMMING). 
Reports can include the information outlined in the fol- 
lowing sections. 
Account Code Reports 
36.9 Call information can he printed for up to 415 ac- 
count codes in a standard system (up to 831 in an ex- 
panded system). Each time a standard, forced, 
class-of-service, or optional account code is used, the 
system opens a “record” for that code. Every time a call 
is placed that uses that code, the call data is added to the 
record for that account code. If more than the maximum 
number of codes are used, the last record (number 416 or 
832) is used for the overflow record. That is, if 421 dif- 
ferent codes are used in a standard system, call data for 
the last six will be combined in record 416. For each ac- 
count code, information includes the total number of 
calls handled, total and average duration of calls, and 
the total and average cost of calls. 
Summary Reports 
36.10 
Call information can be selected for the system 
units listed below. Information includes the total num- 
ber of calls handled, number of incoming and outgoing 
calls, total and average duration of incoming and outgo- 
ing calls, total and average cost of incoming and outgo- ing calls, and number of users (unless otherwise 
indicated). 
System: SMDAprints call information for the entire 
system, including: 
- Number of transfers and recalls 
- Average answer time 
- Number of unanswered calls 
- 
Average ring time (unanswered) 
- Number of equipped trunks 
- DISA calls 
Hunt groups: Total number of calis, total ringing 
call duration, and average ringing duration are 
shown for calls to each hunt group. The ringing dura- 
tion is the amount of time the call spent circulating 
(unanswered) through the hunt group. If a call re- 
calls and then is transferred back to the hunt group, it 
is not counted as an additional call, but it will add to 
the ringing duration figure. A call sent to the hunt 
group by any station other than a recall destination 
will add to the call count. 
Tenant groups: Call information is printed sepa- 
rately for each tenant group. 
Tenants and departments: Call information for 
each tenant group is divided into departments. 
Detailed Reports 
36.11 
These reports can show call information for all 
users, listed by system, tenant group, or tenantfdepart- 
ment. Separate reports are also available by tenantlde- 
partment, individual stations, or trunks. The following 
call information can be requested: 
System, tenant, or tenant/department by call 
cost: Total and average cost of calls for users in the 
selected group of stations, including: 
- Station circuit numbers 
- Extension numbers 
- User names 
System, tenant, or tenant/department by call 
duration: 
Total and average duration of calls for the 
selected group of stations, including: 
- Station circuit numbers 
- Extension numbers 
- User names 
Page 4-115  
						

							iLatZEember1994 
INTER-TELPRACTICES 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE 
System, tenant, or tenant/department by number 
of calls: 
Total number of calls for the selected group 
of stations, including: 
- 
Station circuit numbers 
- Extension numbers 
- User names 
Tenant/department listed by station number: III- 
eludes the following for all stations in each depart- 
ment of each tenant group. 
- Number of calls 
- Incoming and outgoing call duration 
- lncming and outgoing call cost 
- Number of users 
- Station circuit numbers 
- Extension numbers 
- User names 
Listed by selected station: Includes the following 
for selected stations: 
- Number of calls 
- Incoming and outgoing call duration 
- Incoming and outgoing call cost 
- Number of users 
0 
- Station circuit numbers .: 7’ - Extension numbers 
- User names 
Listed by selected trunk: Includes the following for 
selected trunks: 
- Trunk circuit number 
- Number of incoming and outgoing calls 
- Average answer time 
- Number of unanswered calls 
- Average ring time for unanswered calls 
- Total cost and duration of incoming and outgo- 
ing calls 
- Average duration and cost of incoming and 
outgoing calls 
36.12 When programming the output, the installer can 
choose to clear the SMDA information after each report 
or let it remain in the memory to be accumulated and in- 
cluded in all later reports. This gives the customer the 
option of having limited or comprehensive reports. 
36.13 The SMDAoutput reports are printed in the for- 
mat shown in the following figures. Figure 4-2 on the 
next page shows the account code report format, Figure 
4-3onpage4-118showsthesummaryreportformat,and 
Figure 4-4 on page 4-120 shows the detailed report. All 
reports are 80 characters wide. The number of days in- 
cluded in each report is set during programming. 
Page 4-116  
						

							INTER-TELPRACTICES 
IMJ4GM.X 416/832 INSTALLATION & MAINTENANCE FEATURES 
Issue 1, November 1994 
FIGURE 4-2. SMDA ACCOUNT CODE REPORT FORMAT 
Detailed Account Code Report 0O:OO Mon-Ol-Jan-1990 
Data Collection Period Began 0O:OO Mon-01-Jan-1990 
Report by Account Code 
Reports listed by Account Number 
1. Account Code [number or overflow record] 
Total Number of Calls Handled 
x,-t= 
Number of Incoming Calls 
X=,= 
Number of Outgoing Calls 
x=,- 
Total Duration of Calls Handled H,HHH:MM:SS 
Duration of Incoming Calls HHH:MM:SS 
Ave. Duration of Incoming Calls H:MM:SS 
Duration of Outgoing Calls 
HHH:MM:SS 
Ave. Duration of Outgoing Calls 
H:MM:SS 
Total Cost of Calls Handled $X,xXx.xX 
Cost of Incoming Calls 
$XXX.XX 
Ave. Cost of Incoming Calls $XX.XX 
Cost of Outgoing Calls 
$XXX.XX 
Ave. Cost 
of Outgoing Calls 
$XX.XX 
NOTE: When a maximum value has been reached (65,535 records per account code, 4,660 hours, and/or 5167,772.S) 
the value starts over at 0. 
Page 4-117  
						

							F-EATURES 
Issue 1, November 1994 INTER-TELPRACTICES 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE 
FIGURE 4-3. SMDA SUMMARY REPORT FORMAT 
Station Message Detail Accounting 0O:OO Man-01-Jan-1990 
Data Collection Period Began 
0O:OO Mon-Ol-Jan-1990 
System Summary Report 
Total Number of Calls 
Number of Incoming Calls 
Number of Outgoing Calls 
Number of Transfers/Recalls 
Average Answer Time 
Number of Unanswered Calls 
Average Ring Time -- Unanswered 
Total Duration of Calls 
Duration of Incoming Calls 
Ave. Duration of Incoming Calls 
Duration of Outgoing Calls 
Ave. Duration of Outgoing Calls 
Total Cost of Calls 
Cost of Incoming Calls 
Ave. Cost of Incoming Calls 
Cost of Outgoing Calls 
Ave. Cost of Outgoing Calls 
Total Number of DISA Calls 
Total Duration of DISA Calls 
Ave. Duration of DISA Calls 
Total Cost of DISA Calls 
Ave. Cost of DISA Calls 
Number of Users 
Number of Equipped CO Trunks 
x,xXx,xXx 
XXX,XXX 
X=,X= 
=,= 
H:hlM:SS 
=,= 
H:MM:SS 
H,HHH:MM:SS 
HHH:KM:SS 
H:MM:SS 
HHH:MM:SS 
H:M.M:SS 
$X,XxX.xX 
$XXX.XX 
$XX.XX 
$XXX.XX 
$XX.XX 
x,xXx,xXx 
H,HHH:MM:SS 
H:MM:SS 
$X,xXx.xX 
$xX.xX 
xxx 
xx 
Station Message Detail Accounting 0O:OO Mon-Ol-Jan-1990 
Data Collection Period Began 0O:OO Mon-Ol-Jan-1990 
Summary Report for Hunt Group 
Hunt Group 01: 
Total Number of Calls Handled 
Total Duration of Ringing Calls 
Ave. Duration of Ringing Calls x,xxx,xxx 
H,HHH:MM:SS 
H:MM:SS 
Hunt Group 02: 
Page4-118  
						

							INTER-TELPRACTICES 
IM2VGM.X 416/832 INSTALLATION & DANCE 
FIGURE 4-3. SMDA SUMMARY REPORT FORMAT (CONT’D) 
Station Message Detail Accounting 0O:OO Won-Ol-Jan-1990 
Data Collection Period Began 0O:OO Won-01-Jan-1990 
Summary Report for Tenant 
Tenant 01: [tenant 
name] 
Total Number of Calls Handled 
Number of Incoming Calls 
Number of Outgoing Calls 
Total Duration of Calls Handled 
Duration of Incoming Calls 
Ave. Duration of Incoming Calls 
Duration of Outgoing Calls 
Ave. Duration of Outgoing Calls 
Total Cost of Calls.Handled 
Cost of Incoming Calls 
Ave. Cost of Incoming Calls 
Cost of Outgoing Calls 
Ave. Cost of Outgoing Calls 
Number of Users 
x,xXx,xXx 
xXx,- 
xXx,- 
H,HHH:MM:SS 
HHH:MM:SS 
H:MM:SS 
HHH:MM:SS 
H:MM:SS 
$X,xXx.xX 
$XxX.xX 
$xX.xX 
$XXX.XX 
$XX.XX 
Summary Report for Tenant/Department 
Tenant 01: [tenant name] 
Department 01: [department name] 
Total Number of Calls Handled 
x,xxx,xxx 
Number of Incoming Calls 
xXx,xXx 
Number of Outgoing Calls 
XxX,xXx 
Total Duration of Calls Handled H,HHH:MM:SS 
Duration of Incoming Calls 
HHH:MM:SS 
Ave. Duration of Incoming Calls 
H:MM:SS 
Duration of Outgoing Calls HHH:MM:SS 
Ave. Duration of Outgoing Calls H:MM:SS 
Total Cost of Calls Handled $X,xXx.xX 
Cost of Incoming Calls $XXX.XX 
Ave. Cost of Incoming Calls 
$XX.XX 
Cost of Outgoing Calls 
$XXX.XX 
Ave. Cost of Outgoing Calls $XX.XX 
Number of Users 
Department 02: [department name]... 
Page4-119  
						

							FEATURES 
Issue 1, November 1994 INTER-TELPRACTICES 
WGMX 416/832 INSTALLATION & MAINTENANCE 
FIGURE 4-4. SMDA DETAILED REPORT FORMAT 
Station Message Detail Accounting 0O:OO Mon-Ol-Jan-1990 
Data Collection Period Began 
0O:OO Mon-Ol-Jan-1990 
Detailed System Report 
or, Detailed Report for Tenant 
or, Detailed Report for Tenant/Department 
Sorted by Total Cost 
1. Station Circuit XX.Y EXXXX [user name] 
Total Cost 
of Calls Handled $X,xXx.xX 
Cost of Incoming Calls 
$XXX.XX 
Ave. Cost of Incoming Calls $XX.XX 
Cost of Outgoing Calls $XXX.XX 
Ave. Cost of Outgoing Calls 
$xx.XX 
or* Sorted by Total Duration 
1. Station Circuit XX.Y EXXXX [user name] 
Total Duration of Calls Handled 
H,HHH:MM:SS 
Duration 
of Incoming Calls HHH:MM:SS 
Ave. Duration of Incoming Calls 
H:MM:SS 
Duration of Outgoing Calls 
HHH:MM:SS 
Ave. Duration of Outgoing Calls 
H:MM:SS 
or8 Sorted by Number of Calls 
1. Station Circuit XX.Y EXXXX [user name] 
Total Number of Calls Handled 
x,xXx,xXx 
Number of Incoming Calls 
X=,X= 
Number of Outgoing Calls 
xXx,XxX 
Page4-120  
						

							INTER-TELPFtACTICEs 
IMX/GMX 416/832 INSTALIATION & MAINTENANCE FEATURES Issue 1. November 1994 
FIGURE 4-4. SMDA DETAILED REPORT FORMAT (CONT’D) 
Station Message Detail Accounting 0O:OO Mon-Ol-Jan-1990 
Data Collection Period Began 
0O:OO Mon-Ol-Jan-1990 
Detailed Report for Tenant/Department 
Listed by Station Number 
Tenant 01: [tenant name] 
Department 01: [department name] 
1. Station Circuit XX.Y EXXXX [user name] 
Total Number of Calls Handled 
x,=x,= 
Number of Incoming Calls 
xXx,== 
Number of Outgoing Calls 
==I== 
Total Duration of Calls Handled 
H,HHH:MM:SS 
Duration of Incoming Calls 
HHH:M.M:SS 
Ave. Duration of Incoming Calls 
H:MM:SS 
Duration of Outgoing Calls 
HHH:MM:SS 
Ave. Duration of Outgoing Calls 
H:MM:SS 
Total Cost of Calls Handled 
$X,xXx.xX 
Cost of Incoming Calls 
$XXX.XX 
Ave. Cost of Incoming Calls 
$xX.xX 
Cost of Outgoing Calls 
$XXX.XX 
Ave. Cost of Outgoing Calls 
$XX.XX 
Detailed Report for Selected Stations 
Stations Listed By Circuit Number 
1. Station Circuit XX.Y EXXXX [user name] 
Total Number of Calls Handled 
x,=,= 
Number of Incoming Calls 
X=,X= 
Number of Outgoing Calls 
xxx,== 
Total Duration of Calls Handled 
H,HHH:MM:SS 
Duration of Incoming Calls 
HHH:MM:SS 
Ave. Duration of Incoming Calls 
H:MM:SS 
Duration of Outgoing Calls 
HHH:MM:SS 
Ave. Duration of Outgoing Calls 
H:MM:SS 
Total Cost of Calls Handled 
$X,XxX.xX 
Cost of Incoming Calls 
$XXX.XX 
Ave. Cost of Incoming Calls 
$XX.XX 
cost of Outgoing Calls 
$xXx.xX 
Ave. Cost of Outgoing Calls 
$XX.XX 
Page4-121