Inter-Tel Imx/Gmx 416/832 Installation Manual

							INTER-TELPRACTICES PROGRAMMING 
IMX/GMX 416/832 INSTALLATION & MAINTEWANCE Issue 1, November 1994 
FIGURE 5-35. SYSTEM CONFIGURATION (CONF) 
Home Area Code: Time Adjustment: 
Local Area Codes: 2 
-3, -  4 
SLOT 1 BOARD TYPE 
9 I 
lo I 
11 
12 
13 
15 
16 
17 
18 I 
l9 
I 
20 
21 
22 
23 
24 
26 I 
27 I 
Page 5-247  
						

							PROGRAMMING 
INTER-TELPRACTICES 
Issue 1, November 1994 
IMWGMX 416,632 INSTALLATION % MAINTENANCE 
FIGURE 5-35. SYSTEM CONFIGURATION (Continued) 
TO USE: Fill in the following charts for KSC, DID, and TlC circuit programming. 
KSC Circuits: Indicate whether the circuits in each board are single or dual. 
KSC SLOT ClRCUlT 1 
CIRCUIT 2 ClRCUlT s 
ClRCUlT 4 ClRCUlT 5 ClRCUlT 6 ClRCUlT 7 ClRCUlT 8 
I I I I 
I I I I I I 
JDC Circuits: Indicate whether the circuits in each board are DID or OPX. 
Page 5-248  
						

							INTER-TELPRACTICES 
IMXKMX 416/832 INSTALLATION & MAINTENANCE PROGRAMMING 
Issue 1, November 1994 
FIGURE 5-35. 
SYSTEM CONFIGURATION (Continued) 
TlC Circuits: Indicate whether the circuits in each board are loop start, ground start, DID, E&M, or OPX. 
TlC 
TlC SLOT NUMBERS 
ClRCUrr 
I I I I I I I I 
I 
I I 
I I I I I I I I I I 10 
11 
12 
18 
19 
20 
21 
22 
23 
I 24 I 
Page 5-249  
						

							INTER-TELPRACTICES TROUBLESHOOTING 
IMX/GMX 416/832 INSTALLATION 81 WANCE Issue 1, November 1994 
TROUBLESHOOTING 
CONTENTS PAGE 
1. 
2. 
3. 
4. 
5. 
6. 
7. 
1. 
1.1 
Introduction ......................................................... 
Troubleshooting Checklist ............................................. 
Light-Emitting Diode (LED) Indications ................................. 
Alarm Messages, Field Service Diagnostics, And Power-Up Status Messages 
... 
. 
Minor Aiarms That Are User Correctable ............................ 
B. Minor Alarms Requiring Attention From Service Personnel ............. 
C Major Alarms That Require Immediate Attention 
..................... 
D. Field Service Diagnostics .......................................... 
E. Power-Up Status Messages ......................................... 
‘Doubleshooting Charts ............................................... 
A System .......................................................... 
B. CO’Ikunks ...................................................... 
C. Features ........................................................ 
D. Keysets ......................................................... 
E. Single-Line Sets .................................................. 
F. DSWBLF Units ................................................... 
Customer Support ................................................... 
. Technical Support ................................................ 
B. Emergency Assistance ............................................. 
C. Inter-Tel Services ................................................. 
Defective Unit Return Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
INTRODUCTION 
This 
section of the manual describes the trouble- 
shooting procedures to follow in the event of a system or 
station instrument malfunction. System repair is limited 
to replacing parts (keyseta, cards, cables, disk drives, 
power supply modules, etc.). 
2. TROUBLESHOOTING CHECKLIST 
2.1 To save time, perform the troubleshooting proce- 
dures in the following order: 
(1) Check for proper light-emitting diode (LED) in- 
dications on the system status panel and on the 
telecommunication cards (refer to Figure 6-1 on 
the following pages). 
(2) Check the alarm message and field service diag- 
nostic output (see pages 6-7 to 6-10). 
6-l 
6-l 
6-l 
6-7 
6-7 
6-7 
6-g 
6-9 
6-11 
6-12 
6-12 
6-12 
6-12 
6-13 
6-13 
6-13 
6-41 
6-41 
6-41 
6-41 m 
6-41 
(3) 
(4 
3. 
3.1 
Check the system voltages as outlined in 
INSTAIJATION (see page 3-103). 
Isolate the problem and refer to the appropriate 
troubleshooting chart (see page 6-12). 
NOTE: For additional troubleshooting proce- 
dures and important diagnostic information, re- 
fer to the new 2561832 
Tmubleshooting/Diag- 
twstics Manual, 
which will be published at a 
later date. In the interim, certified technicians 
may contact Customer Support for 
any necessary 
troubleshooting assistance. 
LIGHT-EMITTING DIODE (LED) 
INDICATIONS 
LEDs on the system status panel and on the front 
edge of the telecommunication cards indicate specific 
functions. Figure 6-l on the following pages lists the 
various LEDs and describes their purposes. 
Page 6-l  
						

							TROUBLESHOOTING INTER-TELPRACTICES 
Issue 1, November 1994 IMX/GMX 416/832 INSTALLATION & MAINTENANCE 
FIGURE 6-l. LIGHT-EMITTING DIODE (LED) INDICATIONS 
LOCATION 
I LED 
I DESCRIPTION 
System Status 
Panel Power Alarm 
Major Alarm Lit red when the system power supply temperature is abnor- 
mally high. Unlit when the temperature is normal. 
Lit red when a major alarm has occurred. The light goes out 
when the problem is corrected. 
Minor Alarm Lit yellow when a minor alarm has occurred. The light goes 
out when the alarm message is cleared as described in PEA- 
TURES on page 4-112. 
CPU Active 
Lit green to show that the main proccsso r is operating proper- 
ly. If unlit, system needs repair. 
Disk Active Lit or flashes green when the hard disk drive is being 
accessed. Unlit when the hard disk drive is inactive. 
Matrix Card Card Active 
Lit green to show that the card is communicating properly 
with the rest of the system. If flashing, record the flash rate 
(l-7) and return the card for repair. 
If unlit, check for improp 
er connection; if still unlit, return the card for repair. 
Keyset Card External Clock 
Active 
Card Active The system is receiving clock signals from an external source 
(e.g., from the public network via a Tl Card). 
Lit green to show that the card is communicating properly 
with the rest of the system. If flashing, record the flash rate 
(l-7) and return the card for repair. 
If unlit, check for improp 
er connection; if still unlit, return the card for repair. 
Individual Cir- 
cuits (l-8) Unlit when the associated station instrument is inactive. Lit 
green when the instrument is connected to a voice channel 
(e.g., on an active call). If lit red, a data error has occurred; 
check the alarm message and field service diagnostic output. 
Digital Keyset 
Card (IMX sys- 
tems only) Card Active 
Lit green to show that the card is communicating properly 
with the rest of the system. If flashing, record the flash rate 
(l-7) and 
return the card for repair. If unlit, check for improp 
er connection; if still unlit, return the card for repair. 
Individual Cir- 
cuits (1-16) Unlit when the associated station instrument is inactive. Lit 
green when the instrument is connected to a voice channel 
(e.g., on an active call). 
Single-Line 
Card Card Active Lit green to show that the card is communicating properly 
with the rest of the system. If flashing, record the flash rate 
(l-7) and return the card for repair. 
If unlit, check for improp 
er connection; if still unlit, return the card for repair. 
Individual Cir- 
cuits (1-16) Unlit when the associated station instrument is inactive. Lit 
green when the instrument is off hook. If lit red, return the 
card for repair. 
Page 6-2  
						

							INTER-TELPRACTICES 
TROUBLESHOOTING 
IMX/GMX 416/832 INST4LLATION & -ANCE Issue 1, November 1994 
FIGURE 6-l. LIGHT-EMITTING DIODE (LED) INDICATIONS (CONT’D) 
LOCATION 
Inward Dialing 
Card 
LED 
Card Active 
DESCRIPTION 
Lit green to show that the card is communicating properly 
with the rest of the system. If flashing, record the flash rate 
(l-7) and return the card for repair. 
If unlit, check for improp 
er connection; if still unlit, return the card for repair. 
Individual Cir- 
cuits (l-g) Unlit when the associated station instrument or trunk is inac- 
tive. Lit green when the instrument is off hook or the trunk is 
in use. If lit red, return the card for repair. 
Loop/Ground 
Start Card 
and Loop Start 
Card Card Active 
Lit green to show that the card is communicating properly 
with the rest of the system. If flashing, record the flash rate 
(l-7) and return the card for repair. 
If unlit, check for improp 
er connection; if still unlit, return the card for repair. 
Individual Cir- 
cuits (l-g) Unlit when the associated trunk is inactive. Lit green when the 
trunk is in use. Flashes when numbers are being dialed. Plut- 
ters when a call is ringing in. 
lf lit red, there is a problem with 
the trunk. 
E&M Card Card Active 
Lit green to show that the card is communicating properly 
with the rest of the system. If flashing, record the flash rate 
(l-7) and return the card for repair. 
If unlit, check for improp- 
er connection; if still unlit, return the card for repair. 
Individual Cir- 
cuita (l-4) Unlit when the associated trunk is inactive. Lit green when the 
trunk is in use. Flashes when numbers are being dialed. Plut- 
ters when a call is ringing in. Iflit red, there is a problem with 
the trunk. 
Tl Card Primary Proces- 
sor Active Lit green to show that the primary processor on the card is ac- 
tive and is uuumunicating properly with the rest of the sys- 
tem. 
If flashing, record the flash rate (l-7) and return the card 
for repair. Ifunlit, check for improper connection; if still unlit, 
return the card for repair. 
NOTE: The card is not completely on-line until the Second- 
ary Processor Active LED is also lit (see page 6-6.) 
Reference 
Clock Lit green to show that the card is providing the system with 
the clock timing 
necessary to control all communication com- 
ponents in the system (i.e., the entire system is synchronized 
to the card). Unlit when another card is providing the system 
reference clock. 
NOTE: When this LED is lit on one of the Tl Cards in the 
system, the External Clock Active LED on the Matrix Card 
should also be lit. 
Individual Cir- 
cuits (l-24) Unlit when the associated Tl circuit is inactive. Lit green 
when the Tl circuit is in use. Flashes when numbers are being 
dialed. Flutters when a call is ringing in. (The order of the cir- 
cuit LEDs is shown in the diagram on the following page.) 
Page 6-3  
						

							TROUBLESHOOTING 
lNTEa-TELPRAcTIcEs Issue 1, November 1994 
IMX/GMX 416/832 INSTALLATION 8z MAINTENANCE 
FIGURE 6-l. LIGHTEMITI’ING DIODE (LED) INDICATIONS (CONT’D) 
LOCATION 
Tl Card (con- 
tinued) 
LED DESCRIPTION 
Individual Cir- 
When the Red Alarm LED is flashing (see next page), one or 
cuits (l-10) more of the first ten Individual Circuit LEB will also flash 
to indicate the following error condition(s): 
NOTE: Error conditions (1) and (2) below occur only when 
the Tl Card is 
not equipped with the optional on-board CSU 
Module. Error conditions (3) and (4) occur only when the Tl 
Card is equipped with the on-board CSU module. 
(1) 
Alarm 0, Receiver Loss of Signal from Network The 
card is not properly receiving the Tl signal from out- 
side the system. Check for improper connection. 
If the 
problem persists, contact the Tl provider. 
(2) 
Alarm 1, Transmitter Loss of Signal @rn Tl Card to 
Nefwork The card is not properly transmitting the Tl 
1 signal to outside the system. Check for improper con- 
’ 00 2 nection. If the problem persists, replace the card and re- 
3 00 
4 turn it for repair. 
5 00 6 (3) 
Alarm 2, ReceiverLoss of Signal from CSU: The card is 
7 00 a not properly receiving the Tl signal from outside the 
system. Check for improper 
connection. If the problem 
a0010 persists, contact the Tl provider. 
11 0 0 12 (4) Alarm 3, Transmitter Loss of Signal from CSU to Net- 
13 0 0 14 work The card is not properly transmitting the Tl sig- 
nal to outside the system. Check for improper connec- 
16 0 0 16 tion. Ifthe problem persists, replace the card and return 
17 0 0 16 it for repair. 
‘9 00 20 (5) Alarrut 
Receiving YellowAlarm: The card is receiving 
a yellow alarm error condition from outside the system. 
2100 p Check for improper connection or wiring. If the prob- 
2300 24 lem persists, contact the Tl provider. 
(6) 
Alarm 5, Receiving BlueAlarm: The card is receiving a 
CIRCUIT LEDS blue alarm error condition (also called Alarm Indica- 
tion Signal [AK]) from outside the system. Check for 
improper connection or wiring. If the problem persists, 
contact the Tl provider. 
(7) 
Alarm 4, Tl Signal Out-of-Frame: There is a problem 
with the master/slave synchronization or the framing 
scheme. Check database programming. and check for 
improper connection or wiring. 
If the problem persists, 
contact the Tl provider, or replace the card and return it 
for repair. 
(8) 
Alarm 7, Severely ERW~ Seconak Indicates that one 
or more severe errors have been detected for at least one 
second. Check for improper connection or wiring. If 
the problem persists, contact the Tl provider, or re- 
place the card and return it for repair. 
(9) 
Alarm 8, Transmitting Blue Alarm: If error conditions 
(1) or (3) above are detected (loss of receive signal), the 
card sends out a blue alarm signal. 
(10) 
Alarm 9, Remote Loopback State: Currently reserved 
for engineering diagnostic purposes only. 
Page 
6-4  
						

							INTER-TJILPRACTICES TROUBLESHOOTING 
IMWGMX 416/832 INSTALLATION & -ANCE Issue 1. November 1994 
Y FIGURE 6-l. LIGHT-EMITTING DIODE (LED) INDICATIONS (CONT’D) 
LOCATtON 
Tl Card (con- 
tinued) 
LED 
Red Alarm 
DESCRlPllON 
Flashes when the Tl Card has detected some type of red alarm 
error condition for at least two to three seconds (e.g., loss of 
the Tl signal), either internally or from outside the system. 
All calls on the card are dropped, all attendant stations display 
SYSTEM ALARM #29, and one or more of the first ten Iudi- 
vidual Circuit LEDs on the card flash to indicate the exact er- 
ror condition(s) (see previous page). Check the alarm mes- 
sage and field service diagnostic output and attempt to correct 
the problem. When the card receives a clean signal for 10 to 
20 seconds, the Red Alarm LED is unlit and normal call pro- 
cessing resumes. 
NOTE: If, while the Red Alarm LED is flashing, the Tl Card 
detects a receive signal, it transmits a yellow alarm to outside 
the system. 
If the card detects a loss of receive signal, it trans- 
mits a blue alarm to outside the system. 
Yellow Alarm 
Flashes when the Tl Card has detected (is receiving) a yellow 
alarm error condition (e.g., a red alarm error condition from 
outside the system or a loss of frame synchronization). Ifthe 
yellow alarm condition occurs for less than two to three sec- 
onds, normal call processing continues and no calls are 
dropped. However, if the yellow alarm condition lasts more 
than two or three seconds, the card goes into a red alarm con- 
dition (see above). 
NOTEr Ifthis LED is the only one on the card that is flashing, 
it may indicate a database programming inconsistency (e.g., 
the card is jumpered for CSU mode, while the database is pro- 
grammed for DSXmode). Check the alarm 
message and field 
service diagnostic output for a programming conflict and cor- 
rect the problem. 
Blue Alarm 
Flashes when the Tl Card has detected (is receiving) a blue 
alarm error condition (i.e., a stream of continuous ones from 
outside the system). This “keep alive” signal, also called 
Alarm Indication Signal (AK), is sent from the remote site 
when it is in a yellow or red alarm condition. 
If the blue alarm 
condition occurs for less than two to three seconds, normal 
call processing continues and no calls are dropped. However, 
if the blue alarm condition lasts more than two or three sec- 
onds, the card goes into a red alarm condition (see above). 
Page 6-5  
						

							TROUBLESHOOTING 
Issue 1, November 1994 INTER-TELPRACTICES IMX/GMX 416/832 INSTALLATION & MAINTENANCE 
FIGURE 6-l. LIGHT-EMITI’ING DIODE (LED) INDICATIONS (CONT’D) 
LOCATION 
Tl Card (con- 
tinued) 
LED 
Secondary Ro- 
cessor Active 
Secondary Pro- 
cessor Halted 
DESCRIPTION 
Lit green to show that the secondary processor on the card is 
active and that the entire card is now on-line. 
If unlit after the 
card has been powered up over 30 seconds, check for improp- 
er connection; if still unlit, return the card for repair.. 
NOTE: After the Primary Processor Active LED is lit (see 
page 6-3), the Secondary Processor on the card performs a 
self-test that takes approximately 30 seconds. After succes- 
sful completion of the self-test, the Secondary Processor Ac- 
tive LEXI is then lit. 
Lit red to show that the card has detected an unrecoverable er- 
ror and has halted the secondary processor. Although the 
card’s Primary Rocessor may still be active, the card will not 
function properly; return the card for repair. 
Page 6-6  
						

							INTER-TELPRACTICES 
lMX/GMX 416/832 INSEILLATION & MAINTENANCE TROUBLESHOOTING 
Issue 1, November 1994 
4. ALARM MESSAGES, FIELD (2) 
SERVICE DIAGNOSTICS, AND 
POWER-UP STATUS MESSAGES 
4.1 Ahrm messages can be programmed to appear on 
keyset displays, in the SMDR printout, or as a separate 
error printout. When listed in a p&tot& alarmmessages 
are preceded by +++ and the time of day when the alarm 
occurred. (3) 
4.2 Minor alarm messages can be programmed to ap 
pear on all attendant stations’ displays or on the primary 
attendant’s display only. Refer to PROGRAMMING, 
page S-67, for designating which attendant(s) will re- 
ceive minor alarm messages. Major alarm messages 
will appear on all display keysets, regardless of pro- 
gramming. (4) 
4.3 Possible alarm messages and the associated trou- 
bleshooting procedures are outlined in the following 
sections. 
(5) 
A. 
MINOR 
ALARMS THAT ARE USER 
CORREClABLE 
I 
(1) 
(2) #Ol EXT XXXX - Station Off-Hook The in- 
dicated station is off hook and the Inactivity 
Alarm timer has expired. (The station’s display 
shows STAf’ION OFF HOOK, and the station’s 
associated key on DSS/BLF Units and other key- 
set speed-dial keys flutters continuously.)Locate 
the station and place the handset back in its 
cradle 
-the alarm clears automatically. 
#02 SMDR 
Print Tiieout, #03 Error Print 
Timeout, and #04 SMDA Print Timeout: The 
indicated printer is not working properly (the 
cable may be loose, or the printer may be out of 
paper or ribbon). 
B. MINOR ALARMSREQUIRING 
ATTENTION FROM SERVICE 
PERSONNEL 
NOTE: Before replacing any major hardware compo- 
nents, use the save/restore program to save the custom- 
er’s database (see page 5-168 in PROGRAMMING). 
The saved database can then be restored if necessary. 
(1) #lO EXT XXXX - 
Excessive Data Errors: 
Check the operation of the indicated keyset. The 
error may be caused by a defective keyset (per- 
form keyset self-test), defective wiring (check 
wiring), defective station cable, or a defective 
Keyset Card. (6) 
(7) 
(8) 
(9) 
(10) 
#ll Write Protect Circuit Fail: The circuitry 
that prevents the software from accidentally 
writing to the database is no longer functioning. 
The Pro6WPro6gE Card, HDLC Card, or 
Profjg-to-HDLC interface cable may be defec- 
tive. 
#15 Watchdog Interrupt Inop.: The watchdog 
interrupt function is inoperative. Jt will not be 
able to detect a loop and allow the system to re- 
cover. Reenable the “watchdog” timer by re- 
moving the jumper strap on the HDLC Card and 
reconnecting the system status panel cable. Ifthe 
alarm message persists, contact Customer Sup 
port. 
W16 
Background Detected Timer Fail: The in- 
terval timer is inoperative. Contact Customer 
Support and report the circumstances under 
which the alarm message occurred. 
#17 
Watchdog Timeout in Minor Init: The 
watchdog function has timed out during an 
attempted initialization. Contact Customer Sup 
port and report the circumstances under which 
the alarm message occurred. 
#21 EXT 
XXXX-Excessive Hardware Fail- 
ULPS: 
Replace or repair the indicated station’s 
cabling and/or replace the station card or station 
instrument. 
#26 
Power Supply Alarm: The main and/or ex- 
pansion power supply is generating abnormally 
high heat, or the expansion power supply is 
turned off. If overheating, check the fans in the 
Power supply chassis or replace any defective 
modules. 
#27 PC 
Hard-Drive Error: The hard disk drive 
is defective. Replace the hard disk drive and re- 
turn it for repair. 
#28 Expansion 
Board Went Off-Line: The sys- 
tem has detected an “off-line” alarm condition 
for the Expansion Card. This alarm occurs when 
the expansion power supply is turned off, the Ex- 
pansion Card is removed while power is on, or 
when the Expansion Card is defective. If neces- 
sary, replace the Expansion Card and return it for 
repair. 
#29 Tl 
Line In ‘kouble Or Off-Lime: A Tl 
Card has encountered a red alarm error condition 
and all calls on the card have been dropped. 
Check the alarm message and field service diag- 
nostic output and attempt to correct the problem. 
Page 6-7