Inter-Tel Imx/Gmx 416/832 Installation Manual
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FEATURES Issue 1, November 1994 INTER-TELPRACTICES lMX/GMX 416/832 INSlALLATION & MAINTENANCE CONTENTS PAGE 9. Signals And Tones ................................................... 4-54 A Ring Signals .................................................... 4-54 B. Call Processing Signals ........................................... 4-54 10. Intercom Calls ...................................................... 4-55 . Programming For Private Intercom Calls ........................... 4-55 B. Station-To-Station Calling ........................................ 4-55 . Intercom Camp On And Busy Station Callback (Queue) ............... 4-57 11. Inter-Station Messages ............................................... 4-58 . Leaving Messages ............................................... 4-58 B. Responding ‘Ib Messages .......................................... 4-59 12. Off-Hook Voice Announce (OHVA) .................................... 4-61 13. Outside Calls ....................................................... 4-62 . Placing Outside Calls ............................................ 4-62 B. Receiving Outside Calls .......................................... 4-64 . Keyset On-Hook Dialing And Monitoring ........................... 4-64 D. Trunk Camp On And Busy ‘Dunk Callback (Queue) .................. 4-65 E. Account Codes .................................................. 4-66 14. Placing Calls On Hold ............................................... 4-67 . Individual Hold ................................................. 4-67 B. System Hold .................................................... 4-67 C. Consultation Hold ............................................... 4-68 D. Call Splitting ................................................... 4-68 E. Hold Recall ..................................................... 4-68 F. Microphone Mute ............................................... 4-68 15. Call Waiting ........................................................ 4-69 16. Call Transfer ....................................................... 4-70 A. Transfer To An Extension Number ................................. 4-70 B. Transfer To Hold ................................................ 4-71 C. Transfer Recalls ................................................. 4-71 D. Transfer To An Outside Number Or E&M Destination ................ 4-72 17. Reverse ‘Dansfer And Group Call Pick-Up .............................. 4-73 . Reverse Transfer ................................................ 4-73 B. Group Call Pick-Up .............................................. 4-73 18. Call Privacy And Privacy Release ...................................... 4-74 19. Barge (Keysets Only) ................................................ 4-75 20. Conference Calls .................................................... 4-76 . Placing A Conference Call ........................................ 4-76 B. Add Parties To A Conference ...................................... 4-77 C. Exiting A Conference ............................................ 4-77 21. System Forwarding .................................................. 4-79 22. Call Forwarding .................................................... 4-82 Page 4-2
INTER-TELPRACTICES IMY4GM.X 416/832 INSTALLATION & MAINTENANCE Issue 1, Novzz CONTENTS PAGE 23. Speed Dialing ....................................................... 4-85 . System Speed Dialing ............................................ 4-85 B. Station Speed Dialing ............................................ 4-88 24. Optional System Directory - Intercom And Outside (Keysets Only) ........ 4-90 . Intercom Directory .............................................. 4-90 B. Outside Directory 4-91 ............................................... 25. House Phone ....................................................... 4-92 26. Rediaiing .......................................................... 4-93 27. Paging ............................................................ 4-94 28. Remove From Paging ................................................ 4-94 29. Do-Not-Disturb ..................................................... 4-95 30. Hookflash .......................................................... 4-97 31. Cancel Miscellaneous Operations ...................................... 4-97 32. Reminder Messages (Keysets Only) .................................... 4-98 33. Optional Station Exchange Feature .................................... 4-99 m 34. Optional Data Device Attachments (Keysets Only) ....................... 4-101 35. Attendant Features .................................................. 4-103 A. Using The DSWBLF Unit ......................................... 4-103 B. Attendant Recall ................................................ 4-105 C Placing The System In Night Mode ................................. 4-106 D. Programming Specific Station Information .......................... 4-107 E. Programming System Reminder Messages ........................... 4-109 . Programming System Do-Not-Disturb Messages ...................... 4-ll0 G. Setting ‘Hme Of Day And Date .................................... H. Remote Hunt Group Remove/Replace .............................. 1~~ m I. Remote Station Feature Cancel .................................... 4-W J. Generating An SMDA Report ..................................... 4-111 . Paging Speaker Background Music (Primary Attendant Only) ......... 4-W L. System Alarm Reporting ......................................... 4-112 M. Placing A ‘Dunk Out Of Service For Maintenance .................... 4-113 36. Record Keeping And Maintenance Features ............................. 4-114 . Call Cost Accounting ............................................. 4-114 B. Station Message Detail Accounting (SMDA) ......................... 4-115 C. Station Message Detail Recording (SMDR) .......................... 4-123 D. System Error Reporting .......................................... 4-125 E. Power Failure Capabilities ........................................ 4-125 Page 4-3
FEA- Issue 1, November 1994 INTER-TELPRACTICES IMX/GMX 416/832 INSTALLATION & MAINTENANCE 1. INTRODUCTION 1.1 The 416lS32 System, in addition to its sleek, mod- ular appearance and easy installation and programming, provides over 200 user-friendly features. To describe the system features, this IXKNRES section has been divided into the following sections: Accessing the Features: This section contains a list of the feature codes and their definitions. System Organization: This section describes pos- sible attendant arrangements, automated attendants, tenant groups and hunt groups. ‘Ikunk Features: This section explains the trunk functions and programmable features, including: dual-tone multi-frequency (M’MF) or dial-pulse signaling; outgoing access, allowed-answer, and ring-in assignments; day and night modes of opera- tion; trunk and toll restriction; trunk group assign- ments; Least-Cost Routing (LCR); Tl; E&M, Direct Inward Dialing (DID); Direct Inward System Access @ISA); trunk maintenance; and loop and ground start trunks. Station Instruments: This section describes the sta- tion instruments of the 416/832 System. Available station instruments include keysets, single-line sets, Direct Station Selection/Busy Lamp Field @SW BLF) Units, and Attendant Computer Consoles. Intercom, Outside, and General Call Processing Features: Several sections explain the use of the sta- tion features that are available to all station users, in- cluding intercom call features, outside call features, and general call processing features. Attendant Features: This section explains the spe- cial attendant-only features and the use of the DSS/ BLFUnit. Attendant Computer Console instructions are covered in the manual included with the console Unit. Record Keeping and Maintenance Features: For record keeping purposes, the 416/832 System offers station message detail recording (SMDR) and sta- tion message detail accounting (SMDA). A system error reporting feature provides self-diagnostic in- formation to make the system more reliable and eas- ier to service. 2. ACCESSING THE FEATURES :! ,I A. FEATURECODES 2.1 Each of the station features is assigned a feature code. Using the station’s keypad, these codes are en- tered to access trunks, process calls, and use special fea- tures. Complete explanations of the features and instructions for using them are covered later in this ~ec- tion of the manual. 2.2 The codes shown on the following pages are the values that are assigned when the system is in the default state. If desired, they can be changed in database pro- gramming to any one- to fourdigit value. 31 Changing a feature code may affect the accessibility B. FEATUREKEYS 2.3 Keysets, Enhanced Single-Line Sets (ESLSs), and Single-Line Instruments (SLIs) have feature keys that allow one-key dialing of feature codes. Information is programmed in the database to determine the arrange- ment of the feature keys and their default values. If de- sired, some of the keyset feature keys can be designated as user-programmable keys. All ESLS and SLI feature keys (except the FLASH key) are user-programmable. C. SPCL AND FLASH KEYS 2.4 In some instances, feature codes are entered im- mediately after lifting the handset or pressing the SPKR key. Other times, the user must signal the system by pressing a designated key before entering the feature code. Keyset users signal the system by pressing the SPCL key. ESLS and SLI users press the FLASH key, and single-line IYIMP set users perform a hookflash (press and release the hookswitch quickly). If the user doesnot enter a code or begin dialing before the Dial Ini- tiation timer expires, the system sends reorder tones. 2.5 There is a system-wide option that, if enabled, allows keyset users to dial trunk access codes and feature codes without lifting the handset or pressing the SPKR or SPCL key. This programmable feature is called“hot dial pad” to indicate that the dial pad keys are always activated. I I Page 4-4
INTER-TELPRACTICES IMX/GMX 416/832 INSTALLQION & MAINTENANCE D. TRUNK ACCESS CODES 2.6 The feature codes used to access trunks are listed below. Automatic Trunk Selection 89 Least-Cost Routing 9 Select Trunk Croup l-89 801-889 Answers the call that has been ringing or holding the longest at that station. Refer to page 4-31 for the priority list. Or, if no call is ringing or holding, the highest-num- bered available auto trunk is selected for an outgoing call; @bysets use the ANSWER key) Allows the system to select the desired route for placing a call, as programmed in the database. (Keysets use the OUTGOING key or a call key, RSLSs use the OUT key, and SLIs use the LCR key) Selects an available trunk from a programmed group of trunks for placing an outside call. (These are the only de- fault trunk group codes. However, there can be up to 142 trunk groups.) E. GENERAL FEATURE CODES 2.7 The following pages list the general feature codes. These feature codes may be used at any station. When a de- fault feature key can be used in place of the feature code, it is indicated at the end of the explanation. Refer to pages 4-46 and 4-49 for listings of the default feature keys. Automatic Trunk Answer Background Music Channel Selection Call Forward - All Calls Call Forward - If Busy Call Forward - lf No Answer Call Forward - lf No Answer/Busy Call Forward - Cancel Any Call Splitting (Single-Line) 350 318 355 357 356 358 359 337 Station users with allowed answer can pick up trunks that are ringing into the system, but are not actuallyring- ing at the stations themselves. This feature does not pick up transferred calls or recalls that are ringing at the sta- tion. Allows the keyset user to select the music channel that will be heard when background music is enabled at the station, or when placed on hold by another station user. Allows single-line set user to select the music channel that will be heard when the station is placed on hold by another user. Immediately forwards all calls to another station or to an outside telephone number. (Keysets use the FWD key) Immediately forwards all calls to another station or to an outside telephone number when the station is in use. (Can be assigned to the keyset FWD key) Forwards all calls to another station or to an outside tele- phone number if not answered within a predetermined time. (Can be assigned to the keyset FWD key) Forwards all calls to another station or to an outside tele- phone number if not answered within a predetermined amount of time, or immediately if the station is in use. (Can be assigned to the keyset FWD key) Cancels any call forward request. Allows the single-line station user to return to calls on individual hold, in the order they were placed on hold. (Keysets use the call and/or individual trunk keys and the HOLD key) Page 4-5
lNTER-TELPRACTIcES UGlbfX 416/832 lNSTALLATION & MAINTENANCE Cancel Current Message 379 Cancel Misc. Operations 395 Chference 5 Do-Not-Disturb 370 Do-Not-Disturb Cancel 371 Do-Not-Disturb Mode On/Off 372 Feature Key Default 325 Feature Key Display 326 Feature Key Programming 327 Hold - Individual Hookflash 336 330 Hunt Group Remove 322 Hunt Group Replace 323 Hunt Remove/Replace On/Off 324 Message 365 Message - Cancel Message - Silent Optional Account Code Page Private CO Call 366 378 390 7 369 Cancels a message waiting indication that is waiting at the station without requiring the user to respond to it. (Keysets use the asterisk [*I key) This single feature code cancels Do-not-disturb, Hunt Group Remove, Page Remove, Call Forwarding, Dis- able Handsfree, Background Music, and Queue Request features. Connects from three to eight parties in a conference. A conference consists of at least two stations and an out- side caller, one station and two outside callers, or three stations. (Keysets and ESLSs use the CNF key) Halts all intercom calls, transferred calls, and pages pages to the station. The cancel code returns the station to normal operation. The on/off code can be used to turn do-not-disturb on or off. (Keysets use the DND key) Keysets, ESLSs, and SLIs have user-programmable feature keys that can be set to access feature codes. The keys can be set to the defined default values or they can be programmed individually. Display keyset users can view key assignments. Places a call on hold so that it can be directly accessed only at that station or accessed through a reverse transfer from any other station. (HOLD key) Sends a timed hookflash over the trunk while on an out- side call. Removes the station from the hunt group or places it in again. Does not affect non-hunt group calls. The on/off feature code can be used to toggle the feature on or off, and it can be assigned to a single feature key. This feature code is used for leaving and retrieving a message waiting indication at a called station or the called station’s message center. Depending on how the message was left, the called station user can retrieve the message from his/her message center or from the station that left the message. (Keysets and ESLSs use the MSG key) Allows the station user to cancel a message waiting in- dication that he or she left at another station. Leaves a message waiting indication at a station without first placing an intercom call. Allows the station user to enter an optional account code for SMDR and SMDA reports during an outside call. Also used for entering a class-of-service account code before placing a call (if class-of-service account codes are enabled). When followed by a paging zone code, it allows announcements to be made through keyset speakers and/ or external paging speakers. (Keysets use the PAGE key) Allows station users to invoke call privacy on an outside call when privacy release is enabled system-wide. Page 4-6
Reverse Transfer (Call Pick-Up) Ring Intercom Always Ring Intercom Always Cancel Ring Intercom Always On/Off Software Version Number Station Exchange Station Speed Dial 382 Station Speed Dial Programming 383 System Speed Dial 381 303 INTER-TELPRAcTlcEs IMX/GMX 416/832 INSTALIATION & -ANCE FEATURE!3 Issue 1, November 1994 Queue Request 6 Queue Request Cancel 376 Redial 380 Requests an automatic callback when a busy trunk or station becomes available. The cancel code termin- ates a queue request. (Keysets and ESLSs use the QUE key) Redials the last outside telephone number dialed or saved at the station (up to 48 digits). Also used to save numbers at keysets programmed for last number saved. (Keysets and ESLSs use the REDIAL key, SLIs use the REDL key) 367 368 377 385 Picks up a call ringing or holding at another station. Also used for the Croup Call Pick-Up feature to pick up calls that are ringing at a hunt group pilot number or hunt group station. Programs the station to always place private (non- handsfree) intercom calls. The cancel code allows the station to again place handsfiee calls. The on/off feature code can be used to toggle the feature on or off, and it can be assigned to a single feature key. (Can be entered by a Voice Computer DTW single-line port only) If lYIMF feedback and extended DIMPtones are enabled, this generates a four-digit IYIMP code that indicates the last four digits of the software part number. It is used by voice processing software to ensure that the system software is compatible with the voice processing features. Allows a station user to perform an exchange between two station circuits by swapping their extension num- bers. All database and station programming follows the extension numbers. A password is required when this feature is used. Dials/programs one of the 10 station speed-dial tcle- phone numbers when followed by a location code (O-9). (Keysets have IWO Speed-Dial [SD] keys, ESLSs have PGM STN and STN SPD keys, SLIs have STN SPD key) 345 345 347 Dials one of the system or tenant-specific speed-dial telephone numbers when followed by a location code (000-399 on standard systems, 000-499 on expanded systems). Also used for reviewing system or tenant- specific speed-dial numbers at stations and for program- ming at the designated keyset. (Digital keysets, IMX 12/24-line keysets, 24-line DVKs, and ESLSs have SYS SPD key) Transfer CO Call Transfer Intercom Call Transfer to Hold Transfers an outside call to another station or to an out- side telephone number. (Keysets use XFR key) Transfers an intercom call to another station or to an out- side telephone number. Transfers a call to another station and places it on indi- vidual hold so that it does not ring or send call waiting signals while holding (but will ring at the station when recalling). Page 4-7
FEATURES Issue 1, November 1994 INTER-TRLPRA~CRS IMx/GMX 416/832 INSTALLATION % MAINTENANCE F. KEYSET-ONLY FEATURE CODES 28 The following pages list the key&-only feature codes. Most of them can be used at any keyset station; however, some codes require a display and some require a Data Port Module. I Digital, AIM, DVK Keyset - Default Volume 394 Automatic Intercom Access 362 Automatic Intercom Access Cance.1 363 Automatic Intercom Access On/Off 364 Automatic Trunk Access 360 Automatic Trunk Access Cancel 361 Automatic Trunk Access On/Off 374 Background Music On/Off B=lF Call Splitting (Keyset) 313 397 338 Data 340 Data Port Monitor Date and Time Display Do-Not-Disturb Override Handsfree Disable Handsfree Enable Handsfree On/Off Headset Enable 315 Headset Disable 316 Headset Mode On/Off 317 341 300 373 310 311 319 Sets the volume levels on the audio interface module of the digital, AIM, and DVK keysets to the database- defined default values. Allows the keyset user to determine how ringing inter- com calls will be answered: simply by lifting the handset (automatic access), or by lifting the handset and pressing the IC key. The on/off feature code can be used to toggle the feature on or off and it can be assigned to a single feature key. Allows the keyset user to determine how ringing outside calls will be answered: simply by lifting the handset (automatic access), or by lifting the handset and pressing a call key, individual trunk key, or the ANSWER key. The on/off feature code can be used to toggle the feature on or off and it can be assigned to a single feature key. Turns on and off background music heard through the keyset speaker. (MUSIC key) Connects the keyset user to an ongoing call at the called station, if the Barge option is enabled. When transferring a call, the keyset user can toggle be- tween the call being transferred and the called party by entering this code. Allows operation of a data device attached to a keyset with an installed Data Port Module. Requires a Data Port Module and a modem- equipped data device. (DATA key) Permits the keyset user to lift the handset and monitor a data transmission when the data port is in use, without affecting the transmission. Requires a Data Port Module and a modem-equipped data device. Displays the system date and time, user name, and ex- tension number during a call or when other displays are shown. If enabled in the database, allows the keyset user to break through another station’s do-not-disturb mode to place an intercom call to the station that is in do-not- disturb. Disables/enables the keyset’s handsfiee intercom answering. Incoming intercom calls ring as private calls if handsfree answering is disabled. The on/off feature code can be used to toggle the feature on or off, and it can be assigned to a single feature key. The enable code signals the system that a headset has been connected to the keyset. The disable code returns the keyset to normal operation. The on/off feature code can be used to toggle the feature on or off, and it can be assigned to a single feature key. Page 4-g
INTER-TELPRACTICES FEATlJREs IMX/GMX 416/832 INSTALLATION & MAINTENANCE Issue 1, November 1994 Hold - System 335 Places an outside call on system hold. It can be picked up directly at any keyset that has an individual trunk key for that trunk or by the station that placed it on hold (by pressing the flashing call or individual trunk key). The hold flash can only be seen at other stations if they have an individual trunk key for that trunk. (Cannot be used on intercom calls. Ifused on conference calls, the system places the parties on individual hold.) Microphone Mute On/Off 314 Page Remove 332 Page Replace 333 Page Remove/Replace On/Off 334 Redial Mode -Last Number Dialed 320 Redial Mode - Last Number Saved 321 Release 339 Reminder Message Reminder Message Cancel 305 306 Ring Tone Selection 328 Speakerphone On/Off 312 Station Monitoring 3% System Directory - Intercom System Directory - Outside 308 System Feature Directory 309 307 Turns the microphone on or off during a call. If off (muted), the keyset user can hear the other party, but the party cannot hear the keyset user. (MUTE key) Halts pages through the keyset speaker or allows them to be received again. The on/off feature can be used to toggle the feature on or off, and it can be used to assign the feature to a single feature key. Programs the keyset redial mode to store either the last outside telephone number dialed or the last outside telephone number saved. If on a speakerphone call (intercom or outside), entering this feature code disconnects the call and returns the keyset to the idle state. Ifusing the handset, entering this code disconnects the call and returns the keyset to dial tone. The keyset user can set reminder messages that signal the station at specific times. Or, the user can cancel all reminder messages at the station. Selects the type of ringing alert tone that will be heard from the keyset. Turns the keyset speakerphone on or off for on-hook dialing, conversation, and monitoring. (SPKR key) Allows a designated hunt group supervisor to monitor a station-to-outside call of anyone in the associated hunt group. Allows display keyset users to search for system exten- sion numbers and user names. The number can then be dialed, if desired. Allows display keyset users to search for system and/or tenant specific speed-dial numbers and names. The number can then be dialed, if desired. This feature code is entered when an Executive Keyset user presses the OTHER m menu key. It displays a list of features that can then be selected by pressing the associated menu keys. I Page 4-9
FxA@ITmJzs lNTER-TEL4PI2ACTIcES Issue 1, November 1994 IMWGMX 416/832 INSTALLATION & MAINTENANCE G. ATTENDANT FEATURE CODES 2.9 The following feature codes may be used only at designated attendant stations. Non-attendant station users hear reorder tones if they attempt to use these feature codes. -?,, .i’ Cancel All DND Requests Cancel All Station FWD Requests Cancel All Station DIWFWD Requests Cancel Station DND Request Cancel Station FWD Request Cancel Station DND/FWD Request Clear System Alarm I Database Programminn Enable Feature Directory Night Ring On/Off 010 Paging Speaker Music On/Off Program Station Data Program System DND Messages Program System Reminder Messages Program System Speed Dial I Remote Hunt Croup Replace Remote Hunt Croup Remove Set Time of Day SMDA Trunk Maintenance 027 Remove All Trunks From Maintenance 012 013 014 015 016 017 019 029 Cancels Do-Not-Disturb and/or Call Forwarding for all stations or individual stations that are served by that attendant depending on the feature code used. Cancels a system alarm display. Allows the weekly toll limit information to be pro- grammed in the database. 009 This feature code is entered when an Executive Keyset user presses the ADMlN FEAWRES menu key. It displays a list of features that can then be selected by pressing the associated menu keys. 022 024 023 020 032 033 021 025 028 Places system or tenant group in night mode or cancels night mode. While in night mode, the night toll and trunk restriction lists are used. (Primary Attend& Only) Turns background music on or off to the external paging speaker(s). After the code is entered, the desired zone is indicated by entering a port number (l-9) or 0 to turn off all ports. NOTE: To help avoid confusion between zone and port numbers, program external port 1 into zone 1, external port 2 into xone 2, etc. Reprograms specific station data, including user name, tenant group and department, and serving attendant. Reprograms up to 19 of the 20 system do-not-disturb messages. Reprograms any or all of the 20 system reminder mess- ages. Programs system-wide or tenant-specific speed-dial numbers when followed by location codes (000-499). (Also accessed by the SYS SPD key - feature code 381.) Removes a station from its assigned hunt group(s) or places it in the hunt group(s) again. Programs system time, date, and day of week. Generates a station message detail accounting (SMDA) report. Removes a trunk from operation to allow service person- nel to test and perform maintenance on the trunk. Can also be used to place the trunk back in service if the attendant has an individual trunk key for that trunk. Returns all trunks to operation that have been removed using the Trunk Maintenance feature. Page 4-10
INTER-TELPRACTICES IMX/GMX 416/832 INSTALLATION & MAINTENANCE FEA?ruREs Issue 1, November 1994 H. EXTENSIONNUMBERS 2.10 Extension numbers are recognized as feature codes by the system. When the system is in the default state, the extension numbers are assigned as follows: Attendant stations Hunt groups Modem (MXC port) 0 1000-1223 or 1000-1159 (depending on initial system configuration) 2ooo-2039 Page 4-11