Inter-Tel Imx/Gmx 416/832 Installation Manual

							INTER-TELPRACTICES 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE PROGRAMMING 
Issue 1, November 1994 
Include 
1002 01.03 ‘Station Undefined 
1003 01.04 Xation Undetined 
1004 01.05 ‘Station Undefined 
Exclude 
1008 02.01 -Station Undefined 
[G-j 
I 
[X] 
1009 02.02 -Station Undefined 
1010 02.03 -Station Undefined 
101102.04 ‘Station Undefined 
- INCLUDE or EXCLUDE: To include a station, 
locate it on the Exclude list and select it by press- 
ing the SPACE BAR; it will automatically move 
to the Include list. To remove a station, select it in 
the Include list to move it to the Exclude list. 
- ALL 
or NONE: To include all stations, select 
the All command button. To delete all stations, 
select the None command button. 
- 
OK or CANCEL: When the station lists appear 
as desired, select the OK command button to exit and record your changes or select the Cancel 
command button to exit without saving changes. 
- 
SORT: To sort the stations and list them numeri- 
cally by extension number or circuit number, 
or 
to list them alphabetically by name, select the 
Sort command button. The window appears as 
follows. Choose the desired sorting method by 
selecting the corresponding option button. Then 
select the 
OK command button. When the list of 
stations returns, the list box will show the sta- 
tions in the selected order. To exit without chang- 
ing the sorting method, select the Cancel com- 
mand button. 
Ordering 
0 l By &tension 
0 By Circuit 
0 By &me 
(ok) 
f-&z-] 
8.7 EXIT: (Shown on page 5-25.) When finished 
programming station information, select the Exit corn- 
mand button to return to the Applications menu. . 
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							PROGRAMMING 
Issue 1, November 1994 INTER-TELPRACTICES 
IM.X/GMX 416/832 INSTALLATION & MATNTRNANCE 
&III Name: 
station Exchange Password: 
&ea to be Reviewed 
i~ii~~~~~~~~~ 4 _ 
Miscellaneous Information 
Outgoing Access - Day 
Outgoing Access - Night 
Programmable Keys 
Secondary Call Key Assignments 
Sr>ecial Pumose Station 
&tern Forkudine 
I Exit 
I Secondary Stations 
B. USERNAMEANDAREATOBE 
REVIEWED 
8.8 The windows that are accessed through this win- 
dow are used to enter specific information about the se- 
lected individual station. The program planning sheet in 
Figure 5-4, on page 5-175, may be helpful. 
8.9 FULL NAME and USERNAMEz The full name 
of the station user can be up to 20 characters, and the ab- 
breviated user name, that will appear on display keysets 
in the “idle” display (if the option is enabled) and in sev- 
eral call processing displays,can have up to seven char- 
acters. To program the names, select the desired text box 
and type the entry. 
I 
8.10 STATION EXCHANGE PASSWORD: (This 
is not available unless the Station Exchange flag in Mis- 
cellaneous Flags is enabled Seepage 5-31.) Enter the 
desired password, up to four digits, to be used for this ex- 
tension number (not circuit number) for the Station Ex- 
change feature. See page 4-99 in FEKWRES for more 
information on the Station Exchange feature. 
8.11 AREA TO BE REVIEWED: This list box 
includes options for gaining access to the following pro- 
gramming areas: 
0 MISC. FLAGS: The window that appears when this 
line is selected appears on page 5-30. It is used for 
programming several station specific features such 
 as Do-Not-Disturb Allowed, Off-Hook Voice An- 
nounce, etc. A complete list of the flags is given on 
page 5-30. 
0 MISC. INFORMATION: Selecting this line in the 
Area to be Reviewed list box, causes another pro- 
gramming window to appear (as shown on page 
5-33). This window is used for programming the 
station’s attendant, message center, account code 
type and index, class-of-service account code, 
tenant group, and department. It is also used for pro- 
gramming ring xones for single-line sets. 
0 OUTGOING ACCESS DAY/NIGHT: Select an 
Outgoing Access trunk to determine the trunk 
group(s) to which the station will have access for 
placing outgoing calls during day or night mode. 
The window appears as shown on page 5-34. 
0 PROGRAMMABLE KEYS: This option does not 
appear for single-line stations. Select this line to 
choose the key map that will be used by the station 
and, for keysets, assign the values for the stationpro- 
grammable keys. The window appears as shown on 
page 5-35. 
. SECONDARY CALL KEY ASSIGNMENTS: 
This option does not appear for single-line stations. 
If the station will have secondary call keys, select 
this line. The programming window is shown on 
page 5-37. 
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							INTER-TELPRACTICES 
IM.X/GMX 416/832 INSTALLATION 81 MAINTENANCE PROGRAMMING 
Issue 1, November 1994 
. SPECIAL PURPOSE STATION: This 
option is 
selected to program the station as an attendant, auto- 
mated attendant, FAX station, house phone, mes- 
sage center, or voice mail station. The window for 
this option is shown on page S-38. 
0 SYSTEM FORWARDING: Select this line to as- 
sign the system forwarding path(s) and forwarding 
conditions for the station. The window for this op 
tion is shown on page 5-41. 
0 
TOLL RESTRICTION: This line is selected to 
program the station’s toll restriction user group, 
LCR advance limit, and SCOS restrictions. A win- 
dow appears as shown on page S-43. 
8.12 SECONDARY STATIONS: This fist bar 
appearsgray for single-line stations. If the station being 
programmed is a primary station and one or more 
secondary stations have secondary call keys associated 
with its call keys, the secondary stations are listed in this 
box for reference. 
8.13 EXIT: When finished programming through this 
window, select the Exit command button. A window ap 
pears that asks “Perform Update to Database?” To up 
date the database and exit, select the Yes button. Or se- 
lect the No command button to exit without saving any 
changes. To return to this programming window, select 
the Cancel button. 
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							PROGRAMMING 
Issue 1, November 1994 INTER-TELPRACTICES 
IMX/GMX 416/832 INSTALLATION % MAINTENANCE 
Auto Att/VM/DISA DND Breakthru 
Automatic Answer CO 
Automatic Answer IC 
Camp-on Tones 
CO Reseize 
DID Camp-on Tones 
Do-Not-Disturb Allowed 
Do-Not-Disturb Override 
E&M Camp-on Tones 
Handsfree 
Headset Enabled 
Enabled 
Enabled 
Enabled 
Enabled 
Enabled 
Disabled 
Enabled 
Enabled 
Enabled 
c. MISC ELLANEOUS FLAGS WINDOW 
8.14 
Determine the desired status for each of the fol- 
lowing features. Refer to m 
for more informa- 
tion on each of these features. The program planning 
sheet for this window is located in Figure 5-4 on page 
5-175. 
8.15 
LIST BOX: Each of the items in the list box has 
only two states (enabled/disabled, on/off, etc.). Scroll 
through the list to verify that they are programmed as de- 
sired. To change the status of a flag, select it. 
l Allow Private Intercom Override: (Kkysef only) 
This option, when enabled, allows the caller to press 
the pound (#) key to break through handsfree when 
calling a keyset station that is programmed to re- 
ceive only private calls. In the default state, this is 
disabled 
0 Automated Attendant/VMfDISA Do-Not- 
Disturb Breakthrough: 
This option determines 
whether calls received through the automated atten- 
dant, voice mail, or DISA will break through Do- 
Not-Disturb mode. If the option is enabled, the sta- 
tion receives DISA, voice mail, or automated atten- 
dant calls even when in Do-Not-Disturb. If disabled, 
the call is sent to the station’s attendant. In the de- 
fault state, it is enabled 
l Automatic Answer CO or IC: (Keysef only) The 
Automatic Answer feature can be enabled so that 
ringing outside and/or intercom calls are answered 
by simply lifting the handset. If Automatic Answer 
is disabled, the user must press a key to answer the 
call. (This can also be programmed by the station user.) In the default state, Automatic Answer for 
both IC and CO are enabled 
0 Barge Initiate or Receive: (This prompt appears 
only if the system-wide jlag for Barge is enabled 
Barge Znitihte appears for kzysets only.) A keyset 
station can be given Barge permission and/or any 
station can be programmed to receive or block 
barges. In the default state, Barge is disabled. 
0 
Camp-On Tones: The tone that signals a user when 
a call has camped on can be enabled or disabled. 
(This flag does not apply to DID or E&M calls. 
Those are programmed separately as described be- 
low.) In the default state, the tones are enabled 
0 CO 
Reseize: (Keysef only) The ability to imme- 
diately reseize a trunk after disconnecting from a 
call can be enabled. In the default state, it is 
disabled 
0 Dial Pulse: (Single-line station only) Single-line 
sets can be permitted to use pulsedialing signals. 
This feature enables or disables that option. In the 
default state, this feature is set to no. 
0 
DID Camp-On Tones: The tone that signals the user 
that a DID call has camped on can be enabled or dis- 
abled. In the default state it is enabled. 
l Do-Not-Disturb Allowed: This option designates 
whether the station can be placed in Do-Not-Dis- 
turb. In the default state, it is enabled 
l Do-Not-Disturb Override: (Keyset only) The sta- 
tion can be given Do-Not-Disturb Override privilege 
that allows the user to place an intercom call to a sta- 
tion in Do-Not-Disturb. In the default state, it is dis- 
abled 
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							INTER-TELPRACTICES PROGRAMMING 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE Issue 1, November 1994 
DTMF Feedback The progress 
tones that are nor- 
mally sent to a voice computer can be replaced with 
lYIMF “feedback” tones. These tones determine 
call status such as whether the call is ringing, has 
been answered, has been disconnected, or if the 
called station is in do-not-disturb, busy, or for- 
warded to an outside telephone number. If the voice 
computer cannot interpret the DTMP feedback 
tones, progress tones should-be kept enabled. Iffeed- 
back tones are enabled, the “extended” set of feed- 
back tones can also be enabled in system-wide pro- 
grammine (see page 5-68). These extended tones in- 
clude codes for indicating when a station is for- 
warded to another station and when the calling party 
hangs up. In the default state, feedback tones are set 
to disabled 
E&M Camp-On Tones: The tone that signals the 
user that an E&M call has camped on can be enabled 
or disabled. In the default state it is enabled. 
Handsfree: (Keyset only) The station can be pro- 
grammed 
to receive intercom calls handsfree, or 
handsfiee answering can be disabled. (This can also 
be programmed at the keyset.) In the default state, 
Handsfree Answering is enabled 
Headset: (Keyset only) If a headset will be used on 
the keyset, it can be enabled through programming 
or by the keyset user. In the default state, it is dis- 
abled 
LCR Facility Group Camp-On: Determine 
whether the station will be allowed to camp-on 
to 
busy facility groups when the Least-Cost Routing 
feature is used. In the default state, it is enabled 
Message Lamp: (Single-line station only) Single- 
line sets can be equipped with a message waiting 
lamp. This feature enables or disables that option. In 
the default state, this option is set on rw. 
Music Channel One/%o: This option selects the 
music-on-hold channel that will be used by this sta- 
tion. The chosen music channel is used for back- 
ground music to the station, and for music-on-hold 
when the user is placed on hold by another station or 
camps on to a resource. This can also be pro- 
grammed 
by the station user. In the default state, 
channel one is selected. 
OWA Receive/‘Ikansmit: (OHK4 Receive ap- 
pears 
for keysets only) The station can be pro- 
grammed to place off-hook voice announcements. 
Keysets can also be programmed to receive Off- 
Hook Voice Announce calls. In the default state, 
receive and transmit are enabled, but the system- 
wide flag must alsobe enabled to allowthe feature to 
be used. Off-Pmmises 
Extension: (Single-line DC cirrxits 
only) This option appears for single-line IDC cir- 
cuits that have been designated as OPX stations in 
the System Configuration window. It defaults to yes 
to increase gain by +3dB to compensate for the nor- 
mal loss in OPX cabling between the 416/832 Sys- 
tem and the off-premises 
site. If the station will ac- 
tually be used on premises (e.g., coMected to a voice 
mail unit), this option should be set to 
“no” to pre- 
vent IYIMF digit recognition errors. 
Page Remove/Replace: (Keyset only) If desired, the 
station can be removed from its page zone(s), or 
placed in again through programming or by the key- 
set user. In the default state, the stations are in m- 
place mode. 
Redial Mode: (Keyset only) Keyset users can use 
last number dialed or last number saved redial 
modes. This option can be programmed using this 
window, or at the keyset. In the default state, the sta- 
tions are set for dialed mode. 
Ring 
Cadence: (Single-line station only) Ring 
cadence can be set for normal or extended. The ex- 
tended setting lengthens the duration of the ring sig- 
nal to meet the requirements of OPX and/or repeater 
applications. The default setting is normal. 
Ring 
Intercom Always: When this feature is en- 
abled, all calls placed to keysets from this station are 
received as private calls. The feature can be enabled 
or disabled through programming or by the keyset 
user. In the default state, this feature is disabled 
Ring Qpe for Off-Premises Extension: (Single- 
line IDC circuits only) This option appears for 
single-line DC circuits that have been designated as 
OPX stations in the System Configuration window. 
Determine whether the OPX uses AC or DC ringing, 
then select the appropriate option. (Refer 
to the card 
strapping information on page 3-50 in INSTALLA- 
TION.) The default setting is AC. 
Station Exchange: This option, if enabled, allows, a 
station user to enter a feature code and a password 
(see page S-28) to exchange the extension numbers 
and station programming of two station circuits. See 
page 4-99 in 
IWWURES for details. In the default 
state this is disabled 
‘hansparent LCR: If this option is enabled, the user 
will hear dial tone while the LCR feature 
is selecting 
the trunk. If disabled, the user hears a progress tone, 
then digits being dialed. In the default state, this fea- 
ture is enabled 
8.16 OK: When finished, select the OK command 
button to return to the Station Programming window. 
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							PROGRAMMING 
Issue 1, November 1994 INTER-TELPRACTICES 
IMX/GMX 416/832 INSTALLATION 81 MAINTENANCE 
Attendant: 1 
Message Center- 
-I 
A&. Message Source: -1 
Tenant Group: 1 
0 
Department: 111 
Rgceive Gain: 
I dB 
Transmit Gain: 
I dB Account Code mpe 
0 Validate Account Code 
Account Code Index: 
Class-of-Service Account code: 
Ring Zone 
D. MISC ELLANEOUS INFORMATION 
WINDOW 
8.17 
Determine the following information for each 
station. Refer to FEANRES for more information on 
each of these features. The program planning sheet for 
this window is located in Figure 5-4 on page 5-175. 
0 Attendant station: Determine which station (if any) 
will serve as the attendant for each station. 
0 
Message center: Determine which station or hunt 
group (if any) will be assigned as message center for 
each station. The message center will receive mes- 
sages after the Message timer expires. 
0 Alternate Message Source: (Single-line station 
only) Determine which station (if any) will be 
assigned as the alternate message source for each 
single-line station. The alternate message source 
was developed primarily for voice mail use. It 
allows voice mail ports to leave message waiting in- 
dications at stations, but when the station user re- 
trieves the message the call is sent to the alternate 
message source hunt group rather than the specific 
voice mail port. 
l Tenant group and department: Every station must 
be assigned to a tenant group and department. 
I 
l Account code type/index: The station can be 
assigned a standard, forced, or LCR toll account code, or none. Ifit is a standard code, indicate which 
code by noting its code index (00-63 in standard sys- 
tems, 000-119 in expanded systems). (The actual 
code is assigned in the Account Code window on 
page 5-54.) 
0 Validate account code: Forced account codes can 
be validated or non-validated. If they are validated 
and the entered code matches one of the pre-pro- 
grammed forced account codes in the database, the 
call is allowed. If the code does not match, the call is 
blocked. If forced account codes are not validated, 
the code is not checked against any lists and the call 
is allowed as soon as the code is entered. 
0 Class-of-service account code: Assign the account 
code that this station user will enter (if using another 
station) to use his or her station’s usual SCOS. It 
must match the programmed account code length 
(4-8 digits) and must be a unique account code that 
does not match any existing standard, forced, or 
class-of-service code. 
l Ring zones: (Single-line station only) The system 
power supply’s ring generator can provide ring volt- 
age to ring up to 20 AC-ringing single-line stations 
simultaneously without any noticeable change in the 
ring tone. To preserve the ring tone quality, single- 
line stations should be divided into ring xones l-3. 
All single-line sets are in the “immediate” ring zone 
;. 
in the default state. 
Page 5-32  
						

							lNTER-TELPRAcTxcES 
IMX/GMX 416/832 lNST4LLATION % MAINTENANCE PROGRAMMING 
Issue 1, November 1994 
0 Receive/Thmsmit gain: 
(OPX stations only) Re- 
ceive and transmit gain can be adjusted on an OPX- 
by-OPX basis if voice transmit or voice receive vol- 
ume problems occur. You can adjust the receive gain 
and/or the transmit gain for individual circuits. Re- 
ceive and transmit are measured from the perspec- 
tive of the central office. That is, receive gain adjusts 
the signal that is serif to the COfhm the 416/832Sys- 
rem. The signal that is transmittedfrom the CO is af- 
fected by adjusting the transmit gain on the 416J832 
System. 
8.18 
A’ITENDAIW Select the Attendant text box 
and type the circuit or extension number of the station 
that will serve as this station’s attendant. 
8.19 MESSAGE CENTER: To program a message 
center for the station, select the Message Center text box 
and type the desired station circuit, extension number, 
or hunt group number. 
8.20 
ALTERNATE MESSAGE SOURCE: To pro- 
gram an alternate message source for a single-line sta- 
tion, select the Alternate Message Source text box and 
enter the desired alternate message source’s extension 
number. 
8.21 TENANT/DEFARTMENTr The station must 
be assigned to a tenant group and a department. Select 
the Tenant Group text box and type the desired tenant 
group number. Then select the Department text box and 
enter the desired department number. 
8.22 
ACCOUNT CODE TYPE: Highlight and select 
the desired account code type in the list box. If a stan- 
dard code type was assigned, the account code index 
text box changes from gray to black. 
8.23 
ACCOUNT CODE INDEX: Standard account 
codes require an index. To enter one, select the Account 
Code Index text box and type the index number (00-63 
in standard systems, 000-119 in expanded systems). 8.24 
VALIDATE ACCOUNT CODE: To program 
the system to validate forced account codes, place an X 
in the Validate Account Code check box by pressing the 
SPACE BAR or simultaneously pressing the ALIT and V 
keys. (Repeat this process the remove the X) 
8.25 CLASS OF SERVICE ACCOUNT CODE: To 
enter the class of service account code, select the text 
box and enter the desired code. It must match the pro- 
grammed account code length (4-8 digits) and must be a 
unique account code that does not match any existing 
standard, forced, or class-of-service code. 
8.26 RING 
ZONE: When programming a single-line 
set, a ring xone list box will appear in the lower right cor- 
ner, as shown below. Scroll the highlight bar to the de- 
sired ring zone. The single-line set is assigned to the 
zone that is highlighted. 
Ring Zone 
........ 
:~~::~~:~:~~~:~:~::.‘.:.:::::::::::::::::::::::::::::::::::::;:::::::::::::::::::~:::::::::::::::::::::::::::::~.::.:.:.:.: . . ....... ....... . . 
~ ,.: . . . . ... .......... . . . ........ ..... 
.................................................................................................................... 
:41 : 
...................................................... .............................................. .. . . . .:.x. 
.:~:::::::::::::::::::::::::::::::::::::::::::::::::::::::::::~:::::::::::::::i~.:.:.:.:.:.: 
8.27 RECEIVJZ GAIN: When programming an OPX, 
the receive gain may need to be adjusted. To set the re- 
ceive gain, enter the gain amount in the Receive Gain 
text box (-9dB to +3dB for non-T1 trunks; -15dB to 
+15dB for Tl trunks). 
8.28 TRANSMIT GAIN: When programming an 
OPX, the transmit gain may need to be adjusted. To set 
the transmit gain, enter the gain amount in the Transmit 
Gain text box (-3dB to +6dB for non-T1 trunks; -15dB 
to +15dB for Tl trunks). 
8.29 OK: When finished with this window, select the 
OK command button to return to the Station Program- 
ming window. 
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Page 5-33  
						

							PROGRAMMING INTER-TELPRAcTIcES 
Issue 1, November 1994 IMX./GMX 416/832 INS‘MLLATION & MAINTENANCE 
Include 
Exclude 
E. OUTGOING ACCESS -DAY OR NIGHT 
8.30 Outgoing-access assignments can be made on a 
station-by-station basis for day and night modes. The 
program planning sheet for this window is located in 
Figure 5-4 on page 5-175. 
8.31 INCLUDE or EXCLUDE: To determine the 
trunk groups to which the station will have outgoing ac- 
cess, place the desired trunk groups in the Include list 
box. To include a trunk group, locate it on the Exclude 
list and select it by pressing the SPACE BAR, it will automatically move to the Include list. To remove a 
trunk group from the list, locate it 
on the Include list and 
select it by pressing the SPACE BAR, it will automati- 
cally move to the Exclude list. 
8.32 ALL or NONE: To allow outgoing access to all 
trunk groups or none, select the All or None command 
button. 
8.33 OK: When the outgoing access list appears as 
desired, select the OK command button to return to the 
Station Programming window. 
:’ 
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							IIUTER-TELPRACTICES 
IMX/GMX 416/832 INSTALLATION % -ANCE PROGRAMMING Issue 1, November 1994 
03 
04 
05 
06 
07 
08 
Key Map Station Programmable Keys 
Key3 
aY4 
&Y5 
QY6 
=Y7 
Kev 8 
(ok) Undefined Key 
F. PROG RAMMABLE KEY PROGRAMMING scroll to the desired map number. The highlighted line 
WINDOW indicates the selected map. 
8.34 The database can contain up to 20 maps (30 in ex- 
panded systems) of default values for the database-pro- 
grammable feature keys. Determine the preferred key 
map for each station, and the default values of the keyset 
station programmable keys. The program planning 
sheet for this window is located in Figure 5-4 on page 
5-175. 
8.35 KEY MAP: To program the key map that will be 
used by this station, select the Key Map list box, and 
8.36 STATION PROGRAMMAB LE KEYS: (Key- 
sets 
only) Determine the function of each of the station 
programmable keys for this station. Then, scroll through 
the list, selecting (by pressing the SPACE BAR) and 
assigning each key (l-8) using the window shown on 
the next page. 
837 OK: When. finished with station programmable 
key programming, select the OK command button to re- 
turn to the Station Programming window. 
Page 5-35  
						

							PROGRAMMING 
Issue 1, November 1994 INTER-TELPRACTICES 
IMX/GMX 416/832 INSTALIATION & MAINTENANCE 
Selection 
8.38 Each station programmable key can be assigned 
one of the following Key Types. When the Key Type is 
highlighted, the bottom half of the screen changes as fol- 
lows: 
Call Key: A list box appears (as shown above) 
which allows you to indicate the call key (l-10) that 
will bc assigned (according to the chosen key map). 
DSS/BLF Key: A text box like the one below ap 
pears which allows you to enter the circuit or exten- 
sion number of station that will be accessed by this 
key. 
Station: 
Feature Key: A list box (similar to the one shown 
above) appears which permits you to select the fea- 
ture code that will be accessed by this key. 
Forward Key: If this key will be used for the Call 
Forwarding feature (FWD key), highlight this line. 
Nothing appears in the lower half of the window. 
Hunt Group Key: A list box (similar to the one 
shown above) appears which permits you to select 
the hunt group that will be accessed by this key. 
WC0 Speed Dial Key: A list box (similar to the 
one shown above) appears which allows you to 
indicate the IC/CO speed-dial key (l-10) that will 
be assigned. 
Individual TrunkKey: Alist box (similar to the one 
shown above) appears which permits you to select 
the individual trunk that will be accessed by this key. 
Intercom (IC) Key: If this key will be used as the IC 
key, highlight this line. Nothing appears in the lower 
half of the window. 
Secondary 
Call Key: To create a secondary call 
key, highlight this line. A list box appears (similar to 
the one shown above) which allows you to indicate 
the secondary call key that this will be (1-16). The 
station associated with the key is assigned as de- 
scribed on page 5-37. 
SPCLKey: If this key will be used as the SFCL key, 
highlight this line. Nothing appears in the lower half 
of the window. 
‘bmk Group Key: A list box (similar to the one 
shown above) appears which permits you to select 
the trunk group that will be accessed by this key. 
Undefined Key: Use this selection if the key will not 
be used. Nothing appears in the lower half of the 
window. 
User Programmable Key: A list box (similar to the 
one shown above) appears which allows you to indi- 
cate the user-programmable key (l-9) that will be 
assigned. 
839 
OK or CANCEL: When finished with station 
programmable key programming, select the OK com- 
mand button to return to the Station Programmable Key 
window. Or select the Cancel command button to to exit 
without changing the key assignments. 
Page 5-36