Inter-Tel Imx/Gmx 416/832 Installation Manual

							FEATURES Issue 1, November 1994 INTER-TELPRACTICES 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE 
22. CALI., FORWARDING 
22.1 With call forwarding, a station user can route in- 
coming intercom and outside calls (including direct 
ring-in calls and DID calls) to another station, to a hunt 
group, or to an outside telephone number, if allowed by 
toll and trunk restrictions. The four forwarding options 
are: 
Forward all calls: All incoming calls are immedi- 
ately forwarded. 
Forward if no answer: Incoming calls are 
forwarded if they are not answered before the For- 
ward No Answer timer expires. 
Forward if busy: Incoming calls are immediately 
forwarded if the station is busy. 
Forward if no answer or busy: Incoming calls are 
forwarded immediately if the station is busy, or for- 
warded if calls are not answered before the Forward 
No Answer timer expires. 
22.2 If forward all calls is enabled, display keysets 
show the call forwarding status and destination until the 
request is cancelled. If one of the conditional forwards is 
enabled (no answer, busy, or no answer/busy), display 
keysets show the forward status for five seconds and 
then return to normal. If the station receiving the for- 
ward is a display keyset, it shows XXXX FORWARD 
FROM EX XXXX [or user name] for each forwarded 
call received. 
223 Station users can chain forwards from station to 
station Providing the forwards do not form a loop. The 
conditional forward features (if busy, if no answer, if 
busy/no answer) may form a loop that the system cannot 
detect until a call is placed to the forwarding station. For 
example, if two station users forward their calls to each 
other using the Call Forward If Busy feature, the system 
accepts the requests. However, if a call rings in while 
both stations are busy, the forwards create an illegal 
loop. In this case, the call camps on to the called station. 
22.4 If more than one station has ring in for a trunk 
group, direct ring-in calls on that trunk group will for- 
ward to extension numbers, but not outside numbers or 
voice mail ports. The display of the keyset receiving the 
forwarded call will show it as a direct ring-in call, not as 
a forwarded call, and the call or individual trunk key 
flashes to show ring in. (The individual trunk key also 
flashes on the keyset that is being forwarded.) 
22.5 Calls cannot be forwarded to restricted outside 
telephone numbers or to stations in do-not-disturb. If the 
station that programmed to receive your forwarded calls 
is later placed in do-not-disturb, intercom callers will see the receiving station’s do-not-disturb display, but 
the call will be forwarded. 
22.6 If your station is in do-not-disturb and you have 
call forwarding programmed, the call is still forwarded. 
If you enabled call forward no answer, intercom callers 
will see the do-not-disturb display that you programmed 
before the call is forwarded. 
22.7 - Call forwarding overrides system call forward- 
ing at the principal station. 
228 Queue callbacks and recalls do not forward, ex- 
cept that a recall at the attendant’s station will forward to 
another station. 
FWD Key 
22.9 Keyset users may program their FWD key with 
any of the four options listed in paragraph 22.1. In the 
default configuration, the FWD key is programmed to 
forward all calls. 
22.10 A keyset’s FWD key is lit when the station is 
programmed for call forwarding. 
Forwarding To An Outside Number Or E&M 
Destination 
22.11 
When programming a station for call forward to 
an outside telephone number or 
EBtM destination, a 
select trunk group feature code is programmed before 
the telephone number. If the station is called while the 
selected trunk group is busy, the call will 
not be for- 
warded. An intercom caller will hear busy signals. An 
outside call will ring at the forwarded station until the 
call is answered or the caller hangs up. 
22.12 The forwarding station’s (not the intercom call- 
er’s) trunk and toll restrictions are checked when the call 
is forwarded to an outside number. 
NOTE: While this system is designed to be reasonably 
secure against CO trunk misuse by outside callers, there 
is no implied warranty that it is invulnerable to unautho- 
rized intrusions. If the central office does not provide su- 
pervision and disconnect the call when one party hangs 
up, it is possible for a caller to remain connected to a CO 
trunk circuit. If this happens, and the caller begins dial- 
ing, the call could be placed through the 416/832 System 
and would then be billed to the system’s owner. The sys- 
tem cannot check this type of call for toll restriction and 
may not register the call in SMDR. This problem could 
arise when a call is connected to a station, when a call is 
in an unsupervised conference, when a call is forwarded 
or transferred to the public network, or when DISA is 
used for placing outgoing calls. 
22.13 If using an E&M trunk that is connected to an- 
other telephone system, and forwarding to an outside 
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							INTKR-TELPRACTICES 
IMX/GMX 416/832 INSTALLATION & MAlNTENANCE FEATURFS Issue 1, November 1994 
number through the other system, the E&M trunk access 
code is entered, followed by the other system’s trunk ac- 
cess code (which the 416/832 has been programmed to 
absorb as described on page 4-26), and the telephone 
number. Then, when a call is forwarded, the system au- 
tomatically pauses after the E&M trunk access code, for 
the duration of the Pause Digit timer, before dialing the 
rest of the number. 
22.14 When an outside call is forwarded to an outside 
number using a loop start trunk, the Unsupervised CO 
timer is activated. When the timer expires, both parties 
hear a burst of dial tone. Either party can reset the timer 
by pressing any M’MF key. If the timer is not reset, the 
call recalls the attendant. If the attendant does not 
answer the recall before the Abandoned Call timer ex- 
pires, the call is disconnected. 
NOTE: There may be some reduction in voice volume 
when an outside call is forwarded to an outside tele- 
phone number, depending on central office trunk quali- 
ty- 
22.15 Ifthe Weekly Toll Limit feature is enabled and a 
station is forwarded to .a toll number that is being 
disallowed due to the weekly limit being exceeded, calls 
will be handled as follows: 
l An intercom caller will hear reorder tones and see a 
CALL FAILED - TOLL LIMlT EXCEEDED dis- 
play* 
0 A direct ring-in outside call will ring at the station 
until it is answered or the caller hangs up. 
0 Calls through DISA or an automated attendant will 
ring at the station until the Transfer Available timer 
expires before being sent to the appropriate recall 
destination. 
l Transferred calls will remain at the transferring sta- 
I 
tion. 
0 Calls from a voice computer will be sent to the atten- 
dant. 
Forwarding Calis To An Extension, Outside 
Number, Or E&M Destination 
22.16 
To FORWARD CALLS: 
(1) Keyset: 
To use the FWD key: 
While on or off hook, 
press the FWD key to forward calls according to 
FWD key programming. If on hook, the SPKR 
key is lit. (Display keysets show PROGRAM 
FORWARD.) 
To use a call forward feature code: While on or 
off hook, press the SPCL key and enter one of the following feature codes. If on hook the SPKR 
key is lit. (Display keysets show PROGRAM 
FORWARD.) 
a. Call Forward All Calls (355) 
b. Call Forward If No Answer (356) 
c. Call Forward If Busy (357) 
d. Call Forward If No Answer Or Busy (358) 
Siugle-Line Set: Lift the handset enter one of the 
feature codes listed above. 
(2) Ifforwarding to an intexom numbex dial the ex- 
tension number of the station to receive the calls, 
the voice mail access number, or 0 for the atten- 
dant. (Or, keysets can press the MSG key to for- 
ward calls to the assigned message center.) If you 
dialed an invalid extension number, your display 
shows FORWARD To INVALID NUMBER and 
you hear reorder tones. 
If forwarding to an outside telephone numbe5 
dial a trunk access code (e.g., 801-889 or 89) and 
then the desired telephone number. If you en- 
tered an invalid trunk group feature code or 
dialed a restricted number, you hear repeatingre- 
order tones. (Display keysets show FORWARD 
‘l’DRESTRICl-EDTRUNK.) 
Ifforwanfing to an outside telephone number via 
anE&Mtrunk, dial theE&Mtrunkgroupfeature 
code, then dial the other system’s trunk access 
code and the desired outside telephone number. 
The system automatically enters a pause and the 
display keysets show an “S” to indicate a short 
pause. If you entered an invalid E&M trunk 
group feature code or dialed a restricted number, 
you hear repeating reorder tones. (Display key- 
sets show FORWARD To RESTRICTED 
TRUNEL) 
If forwarding to an extension on the other tele- 
phone system via an E&M trunk, dial the E&M 
trunk group feature code and then the desired ex- 
tension number. If you entered an invalid E&M 
trunk group feature code or dialed a restricted 
number, you hear repeating reorder tones. (Dis- 
play keysets show FORWARD To RE- 
STRICIEDTRUNK) 
(3) KeysekIfoffhooS hangup.Ifonbok pressthe 
SPKR key (SPKR key goes off). You hear a prog- 
ress tone and the FWD key is lit (display shows 
FWD [condition] ‘ID XXXQ If you attempted 
to forward calls to a station that is unconditional- 
ly forwarded to your station, your display shows 
SYSTEM DETECTED FORWARD LOOP and 
you hear repeating reorder tones. 
Single-Line Set: Hang up. 
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							FEATURES Issue 1, November 1994 INTER-TELPRACTICJZS 
lMX/GMX 416/832 INSTALLATION & MAINTENANCE 
22.17 
lV CiWCELAhTCALL FORWARD REQUEST: 
Keyset: Press the lit FWD key (tj.te key goes off). 
Ifon hook, press the lit SPKR key (the key goes 
off), or ifofhook, hang up. You hear a progress 
tone. (Display keysets show CANCEL ANY 
CALL FORWARD.) 
Single-Line Set: Lift the handset, enter the can- 
cel any Call Forward feature code (359), and 
hang UP. 
Forwarding To The Message Center 
22.18 
Keyset users have a simple method for forward- 
ing calls to their designated message center. The user 
prcsscs the FWD key and then the MSG key. Calls for- 
warded through the keyset are then sent to the keyset’s 
designated message center. 
22.19 To QUICKLY FORWARD CALLS To YOUR MESSAGE 
CENTER(KEysETsO~: 
While on or off hook, press the FWD key and 
then the MSG key. (Display keysets show FWD [condition] TG EX XXXX [or user namel). Ifon 
hook, press the lit SPKR key (the key goes off). 1. 
off hook, hang up. 
Forwarding To Voice Mail 
22.20 If the station is forwarded to the voice mail unit 
or if the message center is a voice mail unit, the keyset 
uaer’s“mailbox” is automatically dialed when the voice 
mail unit answers the forwarded call. In fact, whenever 
any station (keyset or single-line) is forwarded to a des- 
ignated voice mail unit, the station’s assigned “mail- 
box” is automatically dialed when the voice mail unit 
answers the forwarded call. 
22.21 If a chain of forwarded stations ends in voice 
mail, the mailbox of the first station in the chain will be 
selected when the voice mail unit answer the call. 
NOTE: If a trunk group is assigned direct ring in to mul- 
tiple stations, and one of those stations is forwarded to a 
voice mail unit, incoming calls on that trunk group are 
not forwarded to the voice mail unit. 
Page 4-U  
						

							INTER-TELPRACTICES 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE Issue 1, No”%= 
23. SPEED DIALING 
23.1 Three 416/832 features provide speed-dialing. 
They arc as follows: 
System Speed Dialing: Up to 400 (500 in the 
expanded system), 32digit system or tenant-specif- 
ic speed-dial numbers can be stored in system 
memory. 
Station 
Speed Dialing: Each station user can pro- 
gram individual speed-dial numbers. Single-line set 
users can store up to 10,16digit numbers. Keyset 
users can store 10 outside telephone numbers (up to 
16 digits each) and 10 extension numbers (up to four 
digits each). 
System Directory (Intercom and Outside): The in- 
tercom directory enables display keyset users to 
“look up” intercom extension numbers and user 
names. The outside directory enables display keyset 
users to “look up” system speed-dial numbers and 
associated names. (This feature is available only in 
the Etieu&f software packages.) 
A SYSTEM SPEED DL4LING 
23.2 Speed dialing allows station users to dial stored 
telephone numbers quickly. Up to 400,32-d&t system 
or tenant-specific speed-dial numbers can be stored in 
system memory (500 in the expanded system). Through 
database programming or the designated speeddial pro- 
gramming station, each individual number can be desig- 
nated in the database as available to all stations (tenant 
group 0) or available only to stations within a certain 
tenant group. If desired, an identifying name can also be 
stored with each speed-dial number. (See also the Sys- 
tem Directory feature on page 4-90.) 
233 To keep system speed-dial numbers confidential, 
some or all of them can be programmed as non-display 
numbers (see PRGGRAMhfJN G, page 5-75). Nondis- 
play numbers can be used by any station user (as long as 
the number is assigned to the user’s tenant group), but 
can only be displayed on the programming station’s 
keyset. (Non-display numbers cannot be redialed or 
saved as station speed-dial numbers.) Nondisplaynum- 
bets will appear in the SMDR report when dialed. 
23.4 System speed-dial numbers are subject to toll re- 
striction unless a system-wide option has been enabled 
that allows any station to dial any system speed-dial 
number regardless of that station’s SCOS. 
23.5 The system speed-dial numbers are stored using 
location codes (000-399 on standard systems, 000-499 
on expanded systems). When dialed, the numbers ap pear on a display keyset unless they have been pro- 
grammed as non-display numbers. Display keyset users 
can also view system speed-dial numbers and 
names 
without dialing (unless the numbers are designated for 
another tenant group or designated as non-display); 
however, with non-display numbers only the name is 
displayed. 
23.6 The system speed-dial numbers and names are 
stored on the hard disk and will not be erased in the event 
of a power failure. 
Programming System Speed Dial Numbers 
23.7 The system speed-dial numbers and names are 
programmed by the installer or at any attendant station. 
However, attendants can only program or view numbers 
that are accessible system wide or in their particular ten- 
ant group. In addition to the attendant stations, one dis- 
play keyset can be designated as the system speed-dial 
programming station to program or view all system 
speed-dial numbers and all tenant-specific speed-dial 
numbers. When the system is in the default state, the pri- 
mary attendant station is the designated system speed- 
dial programming station. 
23.g The system speed-dial numbers can contain upto 
32 digits each and can include hookflashes and/or short 
or long pauses for dialing a series of numbers. For exam- 
ple, the speed-dial number can contain an SCC local 
number, a pause, an access code, and the telephone 
number. For using E&M trunks, the other systems’ trunk 
access codes, followed by a pause, may be included in 
speed-dial numbers. The lengths of the hookflash and 
the pause are determined by the programmable CO 
Hookflash and Pause Digit timers. 
23.9 To program system speeddial numbers, use one 
of the following methods: 
l Use the keypad to manually dial the number. If you 
make a mistake, press the MUTE key to backspace. 
l Press the REDJAL key to enter the last number 
dialed or saved at the station (up to 32 digits). 
l Press one of the SD keys on the keyset to enter the 
outside telephone number (up to 16 digits) pro- 
grammed under that key. 
23.10 To program speed-dial names, keypad keys are 
used to enter the desired letters, numbers, and punctua- 
tion. The number of times a key is pressed determines 
which character is entered. For example, 77776444844 
would enter “SMlTH”. When adjoining characters are 
located under the same key, press the FWD key once to 
advance to the next character. For example, 5666 FWD 
66337777 would enter “JONES”. Refer to the chart be- 
Page 4-85  
						

							FEATURES 
Issue 1. November 1994 INTER-TELPRACTICES 
lMX/GMX 416/832 INSTALLATION & MAINTENANCE 
low to program speed-dial names. (Note that letters cor- 
respond to the letters printed on the keypad keys.) 
23.11 To PROGRAMOR CIUNGE ZXSTEMSPEED-DL4LN 
BERSANDNAMES( 
AlTENDANlS AND THE DESIGNATED SYS- 
TEMSPRELLDLQL PROGRAM&UN 
GKEYSETOW: 
NOTE: If you make a mistake, use the MUTE key to 
backspace. Or, lift and replace the handset (the name 
and number in memory remains unchanged); then start 
over. 
(1) 
(2) 
(3) 
(4 
While on hook, press the SYS SPD key (or press 
SPCL and enter the Program System Speed-Dial 
feature code 
- 020). (Display keysets show 
PROGRAM SYSTEM SPEED DIAL.) 
Enter the speed-dial location code (000- 499). 
(The MSG key is lit and the display shows the 
name and number or, if one does not exist, NO 
OUTSIDE #.) If you do not continue 
to the next 
step, the display times out after the Long Interdi- 
git timer expires and you must start over. 
If you wish to program a name or change the er- 
isting name, enter or change the name for the 
speed-dial number using your keypad. Refer to 
the chart on this page. If necessary, use the 
MUTE key to back up and erase existing charac- 
ters. 
If the existing name is corwct, or you do not wish 
to program a name, proceed to the next step. 
Press the MSG key (it will go out and the cursor 
will move to the top line). Enter or change the 
number (up to 32 digits) to be stored using the 
keypad, one of the SD keys, or the REDIAL key. 
If necessary, use the MUTE key to back up and 
erase existing numbers. (Display keyseta show 
the number as it is entered.) To includepauses or 
(5) 
03) hookjlashe.s in the numbe~ press the SPCL key 
once for a hookflash (F), twice for a short pause 
(S), and three times for a long pause Q. You 
may not exceed 32 digits. 
Press any trunk access 
key (call, individual 
trunk, ANSWER, or OUTGOING) to save the 
number. You hear a single progress tone when 
the number is accepted. (Display keysets show 
PROGRAM SYSTEM SPEED DIAL.) 
To enter or change additional numbers: Re- 
peat steps 2 through 5 for each number to be en- 
tered or changed. 
To end the programming session: Lift and 
replace the handset or wait for the display to re- 
turn to the date and time (when the Long Interdi- 
git timer expires). 
23.12 TVERAXSYSTEbfSPRED-DLQLNAMEsAND/ORNUM- 
BERS (AlTENDAh’lS Ah?D lZE DES.IGNm Si’XL?MSPEED- 
DL4L PROGRAbfhUN GKEYSETONL;Y): 
(1) 
(2) 
(3) 
(4 
(5) 
While on hook, press the SYS SPD key (or press 
SPCL and enter the Program System Speed-Dial 
feature code - 020). (Display keysets show 
PROGRAM SYSTEM SPEED DIAL.) 
Enter the speed-dial location code (000- 499). 
(The MSG key is lit and the display shows the 
name and number.) 
You may erase the name only, the number only, 
or both: 
a. Zf you wish to erase the name, press the 
MUTE key repeatedly until the name is 
erased. 
b. If you wish to erase the number press the 
MSG key, then press the MUTE key repeat- 
edly until the number is erased. 
Ress any trunk access key (call, individual 
trunk, ANSWER, or OUTWING). You hear a 
single progress tone when accepted. (Display 
keysets show PROGRAM SYSTEM SPEED 
DIAL.) 
To enter or change additional numbers: Re- 
peat steps 2 through 4 for each number to be 
erased. 
To end the programming session: Lift and 
replace the handset or wait for the display to re- 
turn to the date and time (when the Long Interdi- 
gjt timer expires). 
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							INTER-TELPRACTICES FEATURES IMX/GMX 416/832 INSTALI.A’l’ION & MAINTENANCE Issue 1, November 1994 
Viewing System Speed-Dial Numbers 
23.13 
lV WEWSYSlEbiSPEED-DLQLNU..AND NAMES 
AT AllENDANT S2XlTONS AND THE DESIGNm SPEED-DL4L 
PROGRAMMING SlAl7ON: 
NOTE: If you make a mistake, lift and replace the hand- 
set; then start over. 
(1) 
Using the Keysetz 
a. While on hook. mess the SYS SPD key (or 
press SPCL and enter the System Speed$al 
feature code - 381). (Display keysets show 
PROGRAM SYSTEM SPEED DIAL.) You 
hear a confirmation tone. (1) 
(2) 
b. Enter the desired location code (000-499). 
(The display shows the programmed name 
and number.) 
I 
Using a DSS/BLF Unit with Speed-Dial Keys: 
While on hook, press the desired speed-dial key. 
(2) Wait for the display to return to the date and time 
(when the long Interdigit timer expires) or lift 
and replace the handset. Then repeat the proce- 
dure for each number to be viewed. 
23.14 TOWEW SYSTEMSPEW-DLALNUMBERSANDNAMES 
ATAh’YDISPLAYKEXSEE 
(1) Using the Keyset: Using a DSS/BLF Unit with Speed-Dial Keys: 
While on hook, press the desired speed-dial key. 
I 
(2) Wait for the display to return to the date and time 
(when the Long Interdigit timer expires) or lift 
and replace the handset. Then repeat the proce- 
dure for each number to be viewed. 
Dialing System Speed-Dial Numbers 
a.15 lVDL4LSk3lEhfSPEED-DL4LNU..: 
a. 
b. While on hook, press the SYS SPD key (or 
press SPCL and enter the System Speed-Dial 
feature code - 381). (Display keysets show 
REVIEW SYSTEM SPEED DIAL.) You 
hear a confirmation tone. 
Enter the desired location code (000499). 
(Display keysets show the programmed 
name and number. Or, if it is a non-display 
number, the display shows the name and 
NON DISPLAY #.) Lift the handset and select an outgoing trunk. 
Keyset: 
a. Press the SYS SPD key (or press SPCL and 
enter the System Speed-Dial feature code - 
381). You hear a confirmation tone. 
b. Enter the location code (000499) for the de- 
sired number. The number is automatically 
dialed. (Display keysets show the number 
dialed unless it is a non-display number.) If 
you hear reorder tones, your station is re- 
stricted from dialing the selected number. 
DSS/BLFUnit with Speed-DialKeys: Press the 
desired speeddial key. The number is automati- 
I 
tally dialed. (Display keysets show the number 
dialed unless it is a nondisplay number.) If you 
hear reorder tones, your station is restricted from 
dialing the selected number. 
Single-Line Set: 
a. Press ESLS SYS SPD key, or press the 
PLASH key (hookflash) and enter the Sys- 
tem Speed-Dial feature code (381). You hear 
a confirmation tone. 
b. Enter the location code (M10-499) for the de- 
sired number. The number is automatically 
dialed. If you hear reorder tones, your station 
is restricted from dialing the selected num- 
ber. 
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							FEATURES INTER-TELPRACTICES 
Issue 1, November 1994 
IMx/GMX 416/832 INSTALLATION & MAINTENANCE 
B. STATION SPEED DIALING 
23.16 
For convenience, each station user can program 
individual speeddial numbers. Single-line set users can 
store up to 10,16-d@ numbers using speed-dial loca- 
tion codes (O-9). Keyset users can store 10 outside tele- 
phone numbers (up to 16 digits each) and 10 extension 
numbers (up to four digits each; see paragraph 23.18 be- 
low), using IC/CO speed-dial (SD) keys or location 
codes O-9. Together, the lamps in the keyset SD keys 
create a busy lamp field that indicates the status of the 
stations programmed under the keys (refer to the lamp 
status chart on page 4-47). Extension numbers can be 
either station extension numbers or hunt group pilot 
numbers. 
Programming Station Speed-Dial Numbels 
23.17 When 
entering the outside telephone numbers, 
use one of the following methods: 
Use the keypad to manually dial the number. 
Chr a keyset, press the REDIAL key to enter the last 
number (up to the first 16 digits) dialed or saved at 
the station. 
On a keyset, press the SYS SPD key and enter the 
system speed-dial location code (000-499) to store 
one of the system speed-dial numbers in a station 
speed-dial location. (If the number is over 16 digits, 
only the first 16 digits are stored.) Non-display sys- 
tem speed-dial numbers cannot be stored in keyset 
station speed-dial locations. 
33.18 A threedigit station extension number can be 
preceded with a pound (#) to always speed dial private 
intercom calls to the station. Or, a “4” may be entered 
before a three-digit station extension number or hunt 
group pilot number to quickly reverse transfer (pick up) 
calls from that station or hunt group. If either of these 
options is used, normal handsfree intercom calls cannot 
be placed using that station speeddial location or SD 
key. Also, when an extension number is preceded by a 
“4,” the SD key will not show the station’s status. This 
option cannot be used if the system has four-digit exten- 
sion numbers. 
23.19 Station users can also program pauses and/or 
hookflashes into the stored outside telephone numbers. 
For example, the number can contain an SCC local num- 
ber, a pause, and an access code. For using E&M trunks, 
speed-dial numbers may contain the other system’s 
trunk access code if it is followed by a pause. When pro- 
gramming speeddial numbers, each hookflash and each 
pause is considered one digit. The durations of the hook- 
flash and the pause are determined by the programmable 
CO Hookflash and Pause Digit timers. 23.20 If desired, station speed-dial numbers can be 
used for dialing the voice mail unit password code. Store 
the code in an outside number location. Then, after the 
call to the voice mail unit is connected, dial the outside 
location that contains the password code. 
23.21 The station speed-dial numbers are stored on 
the hard disk and will not be erased by unplugging the 
station instrument or by a power failure. 
23.22 
TOPROGRAMSlXlTONSPEED-DLdLNUbfBaUWG 
AKhYSET.: 
One extension number and one outside telephone num- 
ber can be stored under each of the 10 SD keys/location 
codes. 
NOTE: If you make a mistake, lift and replace the hand- 
set; then start over. The number in memory remains un- 
changed. Or, use the MUTE key to backspace. 
(1) 
(2) 
(3) 
(4) 
Keysets with SD keys: While on hook, press the 
SD key to be programmed. (Display keysets 
show PROGRAM STATION SPEED DIAL # 
and the key number.) 
Keysets without SD keys: While on hook, press 
SPCL and enter the Station Speed-Dial Program- 
ming feature code (383). You hear a progress 
tone Then dial the speeddial location code 
(O-9). (Display keysets show PROGRAM STA- 
TION SPEED DIAL # and the key number.) 
Dial the extension number (up to four digits) or 
telephone number (up to 16 digits, including 
pauses and hookflashes) to be stored. Refer to 
paragraph 23.17. (Display keysets show the 
number.) To inchdepauses or hookjlashes in an 
outside telephone numbec press the SPCL key 
once for a hookflash (F), twice for a short pause 
(S), and three times for a long pause (L). You 
may not exceed 16 digits. Do not program hook- 
flashes or pauses in extension numbers, or you 
will receive reorder tones when trying to dial 
them. 
If you entered an extension number press the IC 
key. You hear a single progress tone when the 
system has accepted the number. (Display key- 
sets show both numbers stored under the SD 
key*) 
Ifyou enteredan outside telephone numbec press 
any call or individual trunk key. You hear a single 
progress tone when the system has accepted the 
number. (Display keysets show both numbers 
stored under the SD key.) 
Wait five seconds for the display to return to the 
date and time. Repeat steps 1 through 3 for each 
additional number to be stored. 
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							INTER-TELPRACTICES 
lMX/GMX 416/832 INSTALLATION & -ANCE FEATURES 
Issue 1, November 1994 
23.23 lOPROGRAbtSTA.lTONSPEED-DLUNUMBERSUSBJG 
A SINGLE-LLWShT: 
Up to 10 numbers can be stored using speed-dial loca- 
tion codes O-9. If you make a mistake, hang up and start 
(1) 
(2) 
(3) 
(4) 
(5) 
Lift the handset and enter the Station Speed-Dial 
Programming feature code (383) or press the 
ESLS FGM SPD key. You hear a confirmation 
tone. 
Dial the speed-dial location code (O-9). You hear 
a confirmation tone. 
Dial the telephone number (up to 16 digits, in- 
cluding pauses and hookflashes) to be stored and 
hang up. To includkpauses or hookj7ashes in the 
nrunbq press the FLASH (hookflash) key once 
for a hookflash (P), twice for a short pause (S), 
and three times for a long pause Q. Each pause 
or hookflash counts as one digit. Wait 2 seconds 
after pressing the FLASH key before pressing it 
again; the system’ only recognizes one FLASH 
every 
2 seconds. 
Hang up. 
Repeat steps 1 through 4 for each number to be 
stored. 
23.24 TOERASEASljQTIONSP~-DIALNUMBER: 
Repeat the programming procedures, but do not 
dial a number (skip step 2 in the keyset instruc- 
tions, or step 3 in the single-line instructions). 
To VLTW lFD% SEXED NUMBERS (ONA DISPLAYREY- 
Viewing Station Speed-Dial Numbers 
23.25 
sn): 
(1) 
While on hook, press the desired SD key twice. 
(Display keysets show the currently stored num- 
btXS.) 
(2) If aksirecl, press other SD keys once to view their 
numbers. (Ifthe date and time displays, the pro- 
gram has timed out; repeat the first step.) 
Dialing Station Speed-Dial Numbers 
23.26 
(1) 
(2) 
(3) 
To DL4L A SlMlON SPEED-DIAL NUMBER: 
Lift the handset. 
If placing an outside call, select an outgoing 
trunk or use LCR. 
Zf placing an intercom call, 
skip this step. 
Keysets with SD keys: Press the SD key of the 
desired number. The number is dialed. (Display 
keysets show the number.) 
Keysets without SD Iuzys: Press the SFCL key, 
enter the Station Speed-Dial feature code (382), 
and then enter the location code (O-9). The num- 
ber is dialed. You hear a confirmation tone. 
ESLS: Press the STN SPD key. You hear a con- 
firmation tone. Then dial the location code 
(O-9). The number is dialed. 
Other Single-Line Sets: Press the FLASH key 
(hookflash) and then press the SLI !XN SPD key 
or enter the Station Speed-Dial feature code 
(382). You hear a confirmation tone. Then dial 
the location code (O-9). The number is dialed. 
Page 4-89  
						

							FEATURES Issue 1, November 1994 INTER-TELPRACTICES 
IMX/GM.X 416/832 INSTALLATION & MAINTENANCE 
24. OPTIONAL SYSTEM DIRECTORY 
- INTERCOM AND OUTSIDE 
(KEYSETS ONLY) 
NOTE: This feature is available only in the Ertended 
software packages. 
24.1 The intercom directory enables display keyset 
users to “look up” intercom extension numbers and user 
names. The outside directory enables display keyset 
users to “look up” system speed-dial numbers and 
associated names. 
24.2 Once the desired extension number/name or sys- 
tem speed-dial number/name has been selected, the user 
may automatically dial the number, store the number in 
a station speed-dial location, select a different number/ 
name, terminate the directory routine, or switch to the 
other directory. A directory search can be performed 
when a call is waiting on conference or transfer hold at 
the station, if necessary. 
24.3 The intercom directory is automatically updated 
whenever user names and/or extension number in- 
formation is reprogrammed (see PROGRAMMING 
pages 5-28 and 5-58). The outside directory is updated 
whenever a system speed-dial number or name is repro- 
grammed (see PROGRAMMIN G page 5-76). 
24.4 To use the directory, the user enters a letter, a 
string of letters, or a valid extension number. If search- 
ing for a name, the full name need not be entered. The 
system will find the closest match and show the number 
and its associated name on the keyset display. Or, the 
user can press the asterisk (*) or pound (#) keys to scroll 
backward or forward alphabetically through the stored 
list of names. (It is not possible to scroll through the ex- 
tensions by number.) 
24.5 Keypad keys are used to enter the desired letters, 
numbers, and punctuation. The station user can switch 
between numeric and alphanumeric modes. (Numeric 
mode = MSG key unlit; alphanumeric mode = MSG key 
lit.) In alphanumeric mode, the number of times a key is 
pressed determines which character is entered. For ex- 
ample, 77776444844 would enter “SMITH.” When ad- 
joining characters are located under the same key, press 
the FWD key once to advance to the next character. For 
example, 5666 FWD 66337777 would enter “JONES.” 
Refer to the following chart. The letters correspond to 
the letters printed on the keypad keys. 
I I 
NOTE: The character values for key number 1 above 
are not the same as those used for custom programming 
do-notdisturb messages (see page 4-95). This is due to 
the loss of the pound (#) key and asterisk (*) key charac- 
ter values. 
A. INTERCOM DIRECTORY 
24.6 
(1) 
(2) 
(3) 
To PERFORMANMlERCOMDIREClORYSL4RCH: 
While on or off hook, press SPCL and enter the 
System Intercom Directory feature code (307). 
The MSG key lights (and the SPKR key lights if 
on hook) and the display shows INTERCOM 
NAME: on the top line, while the cursor is lo- 
cated on the bottom line. 
Enter up to seven alpha and/or numeric charac- 
ters for the extension number or user name. If 
searching for a name, the whole name does not 
have to be entered. You may switch between 
modes by pressing the MSG key (lit = alphanu- 
meric, unlit = numeric). 
a. 
b. In numeric mode (MSG key unlit): Press the 
keypad keys to enter a valid extension num- 
ber. Press MUTE to backspace, if necessary. 
In a&hmuneric mo& 
(MSG k.ey lit): Press 
the keypad keys to enter the desired charac- 
ters. Refer to the chart above. Press FWD 
once to advance or twice to leave a space. 
Press MUTE to backspace. 
If d&id press the pound (#) key to scroll for- 
ward alphabetically through the directory or 
press the asterisk (*) key to scroll backward. If 
this method is used, skip step 4 and proceed to 
step 5. 
Page 4-90  
						

							Nl-ER-TEL PRACTICES 
IMX/GMX 416/832 INSTALJATION & MAINTENANCE FEATURES 
Issue 1, November 1994 
(4 
(5) 
(6) 
B. 
Pressthe pound (#) or asterisk (‘) key to begin 
the search. The closest match will be displayed 
on your keyset. If you entered an invalid exten- 
sion number, you will hear reorder tones. Repeat 
sfep 2. 
If a%si+ store the selected extension number in 
a station speed-dial location by pressing the de- 
sired SD key. You hear confirmation tone when 
the number is accepted. 
To automatically dial the extension number: 
Press the IC key. Ifan intercom call is camped on 
and the IC key is lit, pressing the IC key accesses 
the waiting call and terminates the Directory fea- 
ture. 
To search for a different extension number or 
user name: 
Repeat steps 2 and 4. 
To terminate the directory routine: Ifoffhook,’ 
hang up. Zf on hook, press the SPKR key. 
To switch to the outside directory: Press anon- 
flashing call or individual trunk key or the 
ANSWER or OUTGOING key. (Outside direc- 
tory instructions are given below.) If a call is 
ringing in or holding on the selected trunk, press- 
ing the flashing call key, flashing individual 
trunk key, or ANSWER key will answer the call 
and terminate the directory function. 
OUTSIDE DIRECTORY 
24.7 
To PERFORMANOUTSIDE DIREClORYSE4RCH: 
(1) While on or off hook, press SPCL and enter the 
System Outside Directory feature code (308). 
The MSG key lights (and the SPKR key lights if 
on hook) and the display shows OUTSIDE 
NAME: on the top line, while the cursor is lo- 
cated on the bottom line. 
(2) To enter a name: Enter alphanumeric characters 
(up to 16) for the speed-dial name. You do not 
have to enter the whole name. Press the keypad 
keys to enter the desired characters. Refer to the 
chart on page 4-90. Press the FWD key once to 
(3) 
(4 
(5) 
advance or twice to leave a space. Ress the 
MUTE key to backspace. 
To scroll through the directory: Press the 
pound (#) key to scroll forward alphabetically 
through the directory or press the asterisk (*) key 
to scroll backward. 
If this rnecthod is us4 skip 
step 3 and proceed to step 4. 
Press either the pound (#) or asterisk (*) key to 
begin searching. The closest match will be dis- 
played on your keyset. If you selected a nondis- 
play number, NON DISPLAY # will appear on 
the top line and the name (if assigned) will ap 
pear on the bottom line; the number is not dis- 
played. 
If desid store the selected system speed-dial 
number in a station speed-dial location by press- 
ing the desired SD key. You hear a confirmation 
tone when the number is accepted. 
NOTE: If the system speed-dial number is long- 
er than 16 digits, only the first 16 digits will be 
stored in the station speeddial location. Also, if 
the number is a non-display number, it cannot be 
stored. 
To automatically dial the speed-dial number: 
Ress an individual trunk key, the OUTGOING 
or ANSWER key, or a trunk group key. 
If off 
hook, lift the handset when the call is answered. 
If a call is ringing in or holding on the selected 
trunk, pressing the flashing individual trunk key 
or the ANSWER key will answer the call and ter- 
minate the directory function. 
To search for a different system speed-dial 
number: 
Repeat steps 2 and 3. 
To terminate the dkctory ruutine: If offhook, 
hang up. If on hook, press the SPKR key. 
To switch to the intercom dbxtory: Press the 
IC key. (Intercom directory instructions are giv- 
en on page 4-90.) If an intercom call is camped 
on and the IC key is flashing, pressing the IC key 
accesses the waiting call and terminates the Di- 
rectory feature. 
Page 4-91