Inter-Tel Imx/Gmx 416/832 Installation Manual

							INTER-TELPRACTICES 
IMX/GMX 416/832 lNSTALLATION & -ANCE INSTALLATION Issue 1. November 1994 
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w-0 
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At the C:\> prompt, enter “a:” and press the RB- 
TURN (or ENTER) key. (The monitor displays 
the A drive programming prompt “A\>“.) 
At the AZ\> prompt, enter “setup” and press RB- 
TURN. (The monitor displays the two installa- 
tion options - full [Fl or stand-alone/remote 
rw 
Use the up or down arrow keys to highlight “F” 
and then press 
RBTURN. (The monitor displays 
information concerning the setup program.) 
After reading the information, press RETURN. 
(Depending on whether the system can recog- 
nize the type of monitor installed, the monitor 
either displays the determined hardware conflg- 
uration or it displays a list of monitor types.) 
If the haniware conjiguration is dsplayeci, use 
the up or down arrow keys to highlight “No 
Change” and then press RBTURN. (The monitor 
displays two database options - update [v] or 
install [I].) 
If a list of monitor types is displayed: 
a. 
b. 
C. 
d. Use the up or down arrow keys to highlight 
“Hercules with high resolution monochrome 
display” and then press RBTURN. (The 
monitor displays a list of keyboard types.) 
Use the up or down arrow keys to highlight 
“United States keyboard” and then press RB- 
TURN. (The monitor displays a list of point- 
ing devices.) 
Use the up or down arrow keys to highlight 
“No mouse or other pointing device” and 
then press RBTURN. 
(The monitor displays 
the selected hardware configuration.) 
Use the up or down arrow keys to highlight 
“No Change” and then press RETURN. (The 
monitor displays two database options -up 
date [v] or install [I].) 
Use the up or down arrow keys to highlight “II” 
and then press RBTURN. (Ihe monitor displays 
a warning.) 
If the current system database has been savd 
press RBTURN. (The database conversion pro- 
cess begins and continues for several minutes. 
Then the files from the Installation Disk are co- 
pied onto the hard disk drive. When finished, the 
monitor displays “Insert the Applications Setup 
Disk (2) in the following drive”.) 
(16) 
(17) 
(18) 
(19) 
(20) 
(21) 
(22) 
m 
(24) If 
there is not a back-up of the curxnt system 
database, press the ClRL (control) key and the 
X key at the same time to abort the upgrade. 
Then save the system database and start the up 
grade over. 
NOTE: Under normal circumstances, the back- 
up copy of the database will not be needed. How- 
ever, should a problem occur, the saved database 
can later be restored. 
Remove the Installation Disk, then insert the 
Applications Setup Disk (disk 2) in the floppy 
disk drive and press 
RBTURN. (The files from 
the Applications Setup Disk are copied onto the 
hard disk drive. When finished, the monitor dis- 
plays “Insert the Applications Software Disk (3) 
in the following drive”.) 
NOTE: Do not change the displayed drive (A). 
Remove the Applications Setup Disk, then insert 
the Applications Software Disk (disk 3) in the 
floppy disk drive and press RBTURN. (The files 
from the Applications Software Disk are copied 
onto the hard disk drive. When finished, the 
monitor displays “Insert the CP Software Disk 
(4) in the following drive”.) 
Remove the Applications Software Disk, then 
insert the Call Processing Software Disk (disk 4) 
in the floppy disk drive and press RBTURN. 
(The files from the Call Processing Software 
Disk are copied onto the hard disk drive. When 
finished, the monitor displays “Insert the Printer 
Driver Disk (7) in the following drive”.) 
Remove the Call Processing Software Disk, then 
insert the Printer Driver Software Disk (disk 7) in 
the floppy disk drive and press RETURN. (A file 
from the Printer Driver Software Disk is copied 
onto the hard disk drive. When finished, the 
monitor displays: SBTUP HAS NOW BEEN 
COMPLBTBD SUCCFSSPULLY.) 
Remove the Printer Driver Software Disk. 
Turn OFF the main AC POWER switch. 
Re-enable the “watchdog” timer by removing 
the jumper (short) from the 2-pin system status 
panel connector. 
Reconnect the 7-pin system status panel cable to 
the 4-pin and 2-pin connectors on the front edge 
of the HDLC Card. 
Turn ON the AC POWBR switch on each power 
WPlY -main supply first. (Following the pow- 
er-up diagnostics and the system download, the 
monitor eventually displays the Inter-Tel logo 
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							INSTALLATION 
Issue 1, November 1994 INTER-TELPRACTICES 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE 
and .the initial option screen - PB Program- 
ming setup.) 
To access database programming, simply press 
the F3 key. Or, press ALT D to access the DB Pro- 
gramming pull-down menu and then select Pro- 
gramming Session by highlighting it (use the up 
or down arrow key, if necessary) and pressing 
REZURN. (The monitor displays a “Password 
Required” prompt.) 
Enter the appropriate programming password 
and press RBTURN. (The monitor displays the 
416/832 Applications Menu.) 
Check the database programming to ensure that 
the current system database has been retained. If 
it has not, reload the original system software 
(using the floppy disks provided with the origi- 
nal system), restore the saved database (using the 
back-up disk from step l), then start the upgrade 
process over again. 
C. CHANGING STANDARD-SIZE SYSTEM 
SOFI’WAIXE U!ZTHOVTAN EXISTING 
DATABASE TO EXPANDED SYSTEM 
SOFlwARE 
12.6 The 416/832 System is shipped with the stan- 
dard-size system software already installed on the hard 
disk drive. If an expansion cabinet is to be installed, the 
expanded system software must be installed in its place. 
To do this with software that does not have an existing 
database that needs to be saved, follow these steps: 
(1) Turn OFF the AC POWER switch on each power 
supply unit (main supply first). 
Do not attempt to shortcut the following steps by 
(2) Remove the 7-pin system status panel (display) 
cable from the 4-pin and 2-pin connectors on the 
front edge of the HDLC Card. (Refer to page 
3-74 for a drawing of the HDLC Card.) 
(3) Disable the “watchdog” timer by placing a jump 
er on (shorting) the 2-pin system status panel 
connector. 
(4) Ensure that the programming monitor attached 
to the peripheral connector panel is plugged into 
an AC power source and turned on. 
(5) Turn ON the muin AC POWER switch. (The 
monitor displays the system memory check.) 
(6) If the PC Modzerboani is equipped with the 
Phoenix Technologies Ltd BIOS: Afier the 
memory check is complete, but befox the 
first 
full screen is displayed, press the SPACE BAR 
twice. (The monitor displays the C drive pro- 
gramming prompt “C:\>“.) 
If the PC Motherboard is equipped with the AMI 
(American iUegatmd.s Inc.) BIOS: Afrer the 
memory check is complete and while the System 
Configuration box is displayed, but before the 
rest of the first full screen is displayed, press the 
SPACE BAR twice. (The monitor displays the C 
drive programming prompt “C:\>“.) 
NOTE: Ifthe space bar is pressed too early or too 
late, the C:\> prompt is not displayed. Turn OFF 
the AC POWER and start over. 
Insert the Installation Disk (disk 1) in the floppy 
disk drive. 
At the C:\> prompt, enter “a:” and press the RE- 
TURN (or ENTER) key. (The monitor displays 
the A drive programming prompt “AZ:\>“.) 
At the AZ:\> prompt, enter “setup” and press RE- 
TURN. (The monitor displays two installation 
options - full m or stand-alone/remote [S].) 
Use the up or down arrow keys to highlight “F” 
and then press RBTURN. (The monitor displays 
information concerning the setup program.) 
After reading the information, press RETURN. 
(Depending on whether the system can recog- 
nize the type of monitor installed, the monitor 
either displays the determined hardware config- 
uration or it displays a list of monitor types.) 
If the corm2 hmiware configuration is a!& 
play4 use the up or down arrow keys to high- 
light “No Change” and then press RETURN. 
(The monitor displays two database options - 
update [v] or install [I].) 
If a list of monitor types is displayed: 
a. 
b. 
C. 
Use the up or down arrow keys to highlight 
“Hercules with high resolution monochrome 
display” and then press RETURN. (The 
monitor displays a list of keyboard types.) 
Use the up or down arrow keys to highlight 
“United States keyboard” and then press RB- 
TURN. (The monitor displays a list of point- 
ing devices.) 
Use the up or down arrow keys to highlight 
“No mouse or other pointing device” and 
then press RETURN. Q”he monitor displays 
the selected hardware configuration.) 
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							INTER-TELdPRACTICES 
lMX/GMX 416/832 INSTALLATION & MAINTENANCE INS’E4LLATION 
Issue 1, November 1994 
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04) 
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I 
d. Use the up or down arrow keys to highlight 
“No Change” and then press RETURN. (The 
monitor displays two database options ---up 
date [v] or install [I].) 
Use the up or down arrow keys to highlight “I” 
and then press REIURN. (The monitor displays 
“WARNING!!! SETUP WILL DESTROY 
YOUR CURRENT DATABASE FILES”.) 
Press RETURN to continue. (The files from the 
Installation Disk are copied onto the hard disk 
drive. When finished, the monitor displays “In- 
sert the Applications Setup Disk (2) in the fol- 
lowing drive”.) 
Remove the Installation Disk, then insert the 
Applications Setup Disk (disk 2) in the floppy 
disk drive and press RETURN. (The files from 
the Applications Setup Disk are copied onto the 
hard disk drive. When finished, the monitor dis- 
plays “Insert the Applications Software Disk (3) 
in the following drive”.) 
NOTE: Do not change the displayed drive (A). 
Remove the Applications Setup Disk, then insert 
the Applications Software Disk (disk 3) in the 
floppy disk drive and press RETURN. (The files 
from the Applications Software Disk are copied 
onto the hard disk drive. When finished, the 
monitor displays “Insert the CP Software Disk 
(4) in the following drive”.) 
Remove the Applications Software Disk, then 
insert the Call Processing Software Disk (disk 4) 
in the floppy disk drive and press REIURN. 
(The files from the Call Processing Software 
Disk are copied onto the hard disk drive. When 
finished, the monitor displays “Insert the Appro- 
priate Database Disk in the following drive”.) 
Remove the Call Processing Software Disk, then 
insert Database Disk - A (disk 5), Database Disk 
- B (disk 6), Database Disk - C (disk 7), or a cus- 
tomized database disk in the floppy disk drive 
(19 
(20) 
(21) 
(22) 
m 
(24) 
W) 
(W 
and press RETURN. (The files from the database 
disk are copied onto the hard disk drive. When 
finished, the monitor displays “Insert the Printer 
Driver Disk (8) in the following drive”.) 
NOTE: For more information on default data- 
base configurations A, B, and C (IMX systems 
only), refer to SPECIFICATIONS, page 2-18. 
I 
Remove the database disk, then insert the Printer 
Driver Software Disk (disk 8) in the 
floppy disk 
drive and press REITJRN. (A file from the Print- 
er Driver Software Disk is copied onto the hard 
disk drive. When finished, the monitor displays: 
SETUP HAS NOW BEEN COMpLETED SUC- 
CESSFUUY.) 
Remove the Printer Driver Software Disk. 
Turn OFF the 
muin AC POWER switch. 
Re-enable the “watchdog” timer by removing 
the jumper (short) from the 2-pin system status 
panel connector. 
Reconnect the 7-pin system status panel cable to 
the 4-pin and Zpin connectors on the front edge 
of the HDLC Card. 
Turn ON the AC POWER switch on each power 
S”PPlY -main supply first. (Following the pow- 
er-up diagnostics and the system download, the 
monitor eventually displays the Inter-Tel logo 
and the initial option screen - DB Program- 
ming setup.) 
To access database programming, simply press 
the F3 key. Or, press ALT D to access the DB Pro- 
gramming pulldown menu and then select Pro- 
gramming Session by highlighting it (use the up 
or down arrow key, if necessary) and pressing 
RETURN. (The monitor displays a “Password 
Required” prompt.) 
Enter the appropriate programming or password 
and press RETURN. (‘I’he monitor displays the 
I 
4161832 Applications Menu.) 
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							INST4LLATION 
Issue 1, November 1994 INTER-TELPFtACTICES 
IMX/GMX 416/832 INs’rALLATION & MAINTENANCE 
D. INSTALLIN G STANDARD-SIZE SYSTEM 
SOFlWABE ON A BLANK HARD DISK 
DRIVE (IF NJZCJZSSARY) 
12.7 
If, for some reason, the hard disk drive installed 
in the equipment cabinet does not already have the sys- 
tem software installed, follow the procedure outlined 
below to install one of the standard-size system software 
packages. 
NOTE: To install the system software, the hard disk 
drive must be properly formatted and must have MS- 
1 DOS 3.3,5.0,6.0, or 6.2 installed (if necessary, refer to 
Inter-Tel 256/832 Tech Tip No. Oool for formatting in- 
structions). If using a hard disk drive other than those 
sold specifically for use on the 416/832 System, the sys- 
tem may not operate properly. 
(1) Turn OFF the AC POWER switch. 
Do 
not attempt to shortcut the following steps by 
ware installation will be unsuccessful. 
(2) 
(3) 
(4) 
(5) 
(6) 
Remove the 7-pin system status panel (display) 
cable from the 4-pin and 2-pin connectors on the 
front edge of the HDLC Card. (Refer to page 
3-74 for a drawing of the HBLC Card.) 
Disable the “watchdog” timer by placing a jump 
er on (shorting) the 2-pin system status panel 
connector. 
Ensure that the programming monitor attached 
to the peripheral connector panel is plugged into 
an AC power source and turned on. 
Turn ON the AC POWER switch. (The monitor 
displays the date prompt.) 
At the date prompt, enter the correct date and 
presstheRETURN(orENTER)key.(Themoni- 
tor displays the time prompt.) 
At the time prompt, enter the correct time and 
press RETURN. (The monitor displays the C 
drive programming prompt “C>“.) 
At the C> prompt, enter “cd\dos” and press RE- 
TURN. (The monitor displays the C> prompt 
again.) 
Insert the Installation Disk (disk 1) in the floppy 
disk drive. 
At the C> prompt, enter “a:” and press RE- 
TURN. (The monitor displays the A drive pro- 
gramming prompt UA>n.) 
(11) 
(12) 
(13) 
(14) 
(15) 
(16) 
At the A> prompt, enter “setup” and press RE- 
TURN. (The monitor displays two installation 
options - full [F] or stand-alone/remote [S].) 
Use the up or down arrow keys to highlight “F” 
and then press RETURN. (The monitor displays 
information concerning the setup program.) 
After reading the information, press RETURN. 
(Depending on whether the system can recog- 
nize the type of monitor installed, the monitor 
either displays the determined hardware config- 
uration or it displays a list of monitor types.) 
If 
the hamlwarre configuration is aTsplay& use 
the up or down arrow keys to highlight “No 
Change” and then press RETURN. (The monitor 
displays the three (GMX) or four (IMX) default 
database options -A, B, C, or Personal.) 
If a list of monitor types is displayed: 
a. 
b. 
C. 
d. Use the up or down arrow keys to highlight 
“Hercules with high resolution monochrome 
display” and then press RETURN. (The 
monitor displays a list of keyboard types.) 
Use the up or down arrow keys to highlight 
“United States keyboard” and then press RE- 
TURN. (The monitor displays a list of point- 
ing devices.) 
Use the up or down arrow keys to highlight 
“No mouse or other pointing device” and 
then press RETURN. 
(The monitor displays 
the selected hardware configuration.) 
Use the up or down arrow keys to highlight 
“No Change” and then press RETURN. (The 
monitor displays the three (GMX) or four 
(IMIQ default database options-A, B, C, or 
Personal.) 
Use the up or down arrow keys to highlight the 
desired default database option and then press 
RETURN. (The files from the Installation Disk 
are copied onto the hard disk drive. When fin- 
ished, the monitor displays “Insert the Applica- 
tions Setup Disk (2) in the following drive”.) 
NOTE: For more information on default data- 
base configurations A, B, and C (IMX systems 
only), refer to SPECIFICATIONS, page 2-18. 
Remove the Installation Disk, then insert the 
Applications Setup Disk (disk 2) in the floppy 
disk drive and press RETURN. (The files from 
the Applications Setup Disk are copied onto the 
hard disk drive. When finished, the monitor dis- 
plays “Insert the Applications Software Disk (3) 
in the following drive”.) 
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							INTEFt-TELPRACTICES 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE INSTALLA’lTON 
Issue 1, November 1994 
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08) 
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NOTE: Do not change the displayed drive (A). 
Remove the Applications Setup Disk, then insert 
the Applications Software Disk (disk 3) in the 
floppy disk drive and press RETURN. (The files 
from the Applications Software Disk are copied 
onto the hard disk drive. When finished, the 
monitor displays “Insert the CP Software Disk 
(4) in the following drive”.) 
Remove the Applications Software Disk, then 
insert the Call Processing Software Disk (disk 4) 
in the floppy disk drive and press RETURN. 
(The files from the Call Processing Software 
Disk are copied onto the hard disk drive. When 
finished, the monitor displays “Insert the Appro- 
priate Database Disk in the following drive”.) 
Remove the Call Processing Software Disk, then 
insert Database Disk - A & B (disk S), Database 
Disk - C (disk 6), or a customized database disk 
in the floppy disk drive and press RETURN. 
(The files from the database disk are copied onto 
the hard disk drive. When finished, the monitor 
displays “Insert the Printer Driver Disk (7) in the 
following drive”.) 
NOTE: For more information on default data- 
base configurations A, B, and C (IMX systems 
only), refer to SPECIPICAI’IONS, page 2-18. 
Remove the database disk, then insert the Printer 
Driver Software Disk (disk 7) in the floppy disk 
drive and press RETURN. (A file from the Print- er Driver Software Disk is copied onto the hard 
disk drive. When finished, the monitor displays: 
SBTUP HAS NOW BEEN COMPLETED SUC- 
CBSSFULLY.) 
Remove the Printer Driver Software Disk. 
Turn OFF the AC POWER switch. 
Reenable the “watchdog” timer. by removing 
the jumper (short) from the 2-pin system status 
panel connector. 
Reconnect the 7-pin system status panel cable to 
the 4-pin and 2-pin connectors on the front edge 
of the HDLC Card. 
Turn ON the AC POWER switch. (Following the 
power-up diagnostics and the system download, 
the monitor eventually displays the Inter-Tel 
logo and the initial option screen - DB Pro- 
gramming Sefq.) 
To access database programming, simply press 
the F3 key. Or, press ALT D to access the DB Pro- 
gramming pull-down menu and then select Pro- 
gramming Session by highlighting it (use the up 
or down arrow key, if necessary) and pressing 
RETURN. (The monitor displays a “Password 
Required” prompt.) 
Enter the appropriate programming or password 
and press RETURN. (The monitor displays the 
416/832 Applications Menu.) I 
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							IR3XLLA’I’ION Issue 1, November 1994 INTER-TELPRACTICES 
IMX/GMX 416/832 INST4LI..ATION & MAINTENANCE 
E. INS 
TAILING EXPANDED mSTEM 
SOFTWARE ON A BLANK HARD DISK 
DRIVE (IF NECESSARY) 
12.8 
If, for some reason, the hard disk drive installed 
in the equipment cabinet does not already have the sys- 
tem software installed, follow the procedure outlined 
below to install the expanded software package. 
NOTE: To install the system software, the hard disk 
drive must be properly formatted and must have MS- 
DOS 3.3,5.0,6.0, or 6.2 installed (if necessary, refer to 
Inter-Tel 256/832 Tech Tip No. 0001 for formatting in- 
structions). If using a hard disk drive other than those 
sold specifically for use on the 416/832 System, the sys- 
tem may not operate properly. 
(1) Turn OFF the AC POWER switch on each power 
supply unit (main supply first). 
Do not attempt to shortcut the following steps by 
(10) 
Remove the 7-pin system status panel (display) 
cable from the 4-pin and 2-pin connectors on the 
front edge of the HDLC Card. (Refer to page 
3-74 for a drawing of the HDLC Card.) 
Disable the “watchdog”timer by placing a jump 
er on (shorting) the 2-pin system status panel 
connector. 
Ensure that the programming monitor attached 
to the peripheral connector panel is plugged into 
an AC power source and turned on. 
Turn ON the muin AC POWER switch. (The 
monitor displays the date prompt.) 
At the date prompt, enter the correct date and 
presstheRETURN(orEYTER)key.(‘fhemoni- 
tor displays the time prompt.) 
At the time prompt, enter the correct time and 
press RETURN. (The monitor displays the C 
drive programming prompt ‘XI>“.) 
At the C> prompt, enter “cd\dos” and press RE- 
TURN. (The monitor displays the C> prompt 
again.) 
Insert the Installation Disk (disk 1) in the floppy 
disk drive. 
At the C> prompt, enter “a:” and press RE- 
TURN. (The monitor displays the A drive pro- 
gramming prompt ,b”.) (11) At the A> prompt, enter “setup” and press RR- 
TURN. (The monitor displays two installation 
options - full [F] or stand-alone/remote [S].) 
(12) Use the up or down arrow keys to highlight “F’ 
and then press RETURN. (The monitor displays 
information concerning the setup program.) 
(13) After reading the information, press RETURN. 
(Depending on .whether the system can recog- 
nize the type of monitor installed, the monitor 
either displays the determined hardware config- 
uration or it displays a list of monitor types.) 
(14) If the harziware configuration is display& use 
the up or down arrow keys to highlight “No 
Change” and then press RHTURN. (The files 
from the Installation Disk are copied onto the 
hard disk drive. When finished, the monitor dis- 
plays “Insert the Applications Setup Disk (2) in 
the following drive”.) 
If a list of monitor types is displayed: 
a. 
b. 
C. 
d. Use the up or down arrow keys to highlight 
“Hercules with high resolution monochrome 
display” and then press RETURN. (The 
monitor displays a list of keyboard types.) 
Use the up or down arrow keys to highlight 
“United States keyboard” and then press RE- 
TURN. (The monitor displays a list of point- 
ing devices.) 
Use the up or down arrow keys to highlight 
“No mouse or other pointing device” and 
then press RETURN. (The monitor displays 
the selected hardware configuration.) 
Use the up or down arrow keys to highlight 
“No Change” and then press RETURN. (The 
files from the Installation Disk are copied 
onto the hard disk drive. When finished, the 
monitor displays “Insert the Applications 
Setup Disk (2) in the following drive”.) 
(15) Remove the Installation Disk, then insert the 
Applications Setup Disk (disk 2) in the floppy 
disk drive and press RETURN. (The files from 
the Applications Setup Disk are copied onto the 
hard disk drive. When finished, the monitor dis- 
plays “Insert the Applications Software Disk (3) 
in the following drive”.) 
NOTE: Do not change the displayed drive (A). 
(16) Remove the Applications Setup Disk, then insert 
the Applications Software Disk (disk 3) in the 
floppy disk drive and press RETURN. (The files 
from the Applications Software Disk are copied 
onto the hard disk drive. When finished, the 
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							INTER-TELPRACTICES 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE INSTALLATION 
Issue 1, November 1994 
(17) 
WV 
I 
I 
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monitor displays “Insert the CP Software Disk 
(4) in the following drive”.) 
Remove the Applications Software Disk, then 
insert the Call Processing Software Disk (disk 4) 
in the floppy disk drive and press RETURN. 
(The files from the Call Processing Software 
Disk are copied onto the hard disk drive. When 
finished, the monitor displays “Insert the Appro- 
priate Database Disk in the following drive”.) 
Remove the Call Processing Software Disk, then 
insert the Database Disk - A (disk S), Database 
Disk - B (disk 6), Database Disk - C (disk 7), or a 
customized database disk in the floppy disk drive 
and press RETURN. (The files from the database 
disk are copied onto the hard disk drive. When 
finished, the monitor displays “Insert the Printer 
Driver Disk (8) in the following drive”.) 
NOTE: For more information on default data- 
base configurations A, B, and C (IMX systems 
only), refer to SPECIFICKl’IONS, page 2-18. 
Remove the database disk, then insert the Printer 
Driver Software Disk (disk 8) in the floppy disk 
drive and press RETURN. (A file from the Print- 
er Driver Software Disk is copied onto the hard 
disk drive. When finished, the monitor displays: 
SETUP HAS NOW BEEN COMPLETED SUC- 
CESSFULLY.) Remove the Printer Driver Software Disk. 
Turn OFF the main AC POWER switch. 
Re-enable the “watchdog” timer by removing 
the jumper (short) from the 2-pin system status 
panel connector. 
Reconnect the ‘I-pin system status panel cable to 
the 4-pin and 2-pin connectors on the front edge 
of the HDLC Card. 
Turn ON the AC POWER switch on each power 
WPlY -main supply first. (Following the pow- 
er-up diagnostics and the system download, the 
monitor eventually displays the Inter-Tel logo 
and the initial option screen - PB Program- 
ming setup.) 
To access database programming, simply press 
the F3 key. Or, press ALT D to access the DB Ro- 
gramming pull-down menu and then select Ro- 
gramming Session by highlighting it (use the up 
or down arrow key, if necessary) and pressing 
RETURN. (The monitor displays a “Password 
Required” prompt.) 
Enter the appropriate programming or password 
and press RETURN. (Ihe monitor displays the 
I 
416/832 Applications Menu.) 
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							HWTALLATION INTER-TELPRACTICES 
Issue 1, November 1994 IMX/GMX 416/832 INSTALLATION & MAINTENANCE 
13. PARKING THE HEADS ON 
MFM-TYPE HARD DISK DRIVES 
13.1 Before powering down the system when using an 
MFM-type hard disk drive, always, “park the heads” on 
the hard disk drive using the following procedure. This 
moves the heads off of the hard disk and helps to prevent 
damage to the disk when the system is powered back up. 
NOTE: IDE-type (Quantum Pro-Drive 4&W) hard disk 
drives are equipped with “self-parking” heads. Do not 
attempt to park the heads on a hard disk drive that has 
self-parking heads. 
(1) 
(2) 
(3) 
Exit to DOS by performing these steps: 
a. While the Inter-Tel logo and initial option 
screen is displayed, press the SHIFT, CTRL 
(control), and X keys all a the same time. 
(The monitor displays “Are you sure you 
wish to exit Applications?“) 
b. EITEIER, pr- RETURN to exit the 
416/832 Applications program. (The moni- 
tor displays the “C:\AP>” programming 
prompt.) 
NOTE: When the 416/832 Applications pro- 
gram is exited, a five minute timer begins. If 
the system is not powered down (or returned 
to the Applications program) before the timer 
expires, the system will perform a major re- 
set. 
OR, press TAR and then press RETURN to 
cancel the exit. 
At the C:\Ap> prompt: 
EITHER, enter “secure” and press RETURN to 
park the heads. (The monitor displays “OK to 
power down” or other similar message.) 
OR, enter “int416” or “gmx416” (or “int832” or 
‘@x832”) and press RFXURN to return to the 
416/832 Applications program without parking 
the heads. (Disregard the next step.) 
Turn OFF the AC POWER switch. When power 
is restored, the system download returns the hard 
disk drive to normal operation. 
14. RECOMMENDED DATABASE SAVE 
PROCEDURE 
14.1 As a precaution, the 416/832 System database 
should be saved (backed up) prior to any planned shut- 
down of the system. If a problem should occur, the data- 
base can then be restored. To save the database, follow 
these steps: 
(1) 
(2) 
(3) 
(4 
Q Properly format a double sided/high density 
floppy disk as outlined on page 5-168 of the 
manual. 
Save the current system database as outlined on 
page 5-168 of the manual. 
Using a soft-tipped marking pen, label the floppy 
disk with the current date and time. 
Store the floppy disk in a dry, temperate environ- 
ment. Avoid direct sunlight and extreme heat or 
cold. 
For added security, repeat steps 1 through 4 and 
store the second floppy disk in a different loca- 
tion. 
15. PREVENTATIVE MAINTENANCE 
15.1 For optimal system performance, periodically 
conduct the following preventative maintenance rou- 
tines: 
Clean and Dust -To ensure proper air circulation 
and reduce excess heat, clean and dust the ventila- 
tion slots on the .equipment cabinet, the mesh screen 
on the power supply chassis, and the components on 
the computer and telecom circuit cards. 
Check Component Connections -Ensure that all 
components on the computer and telecom circuit 
cards are seated securely in their sockets and that no 
pins are bent. 
Check Card Connections - Ensure that all com- 
puter and telecom circuit cards are seated securely in 
their appropriate card slots. 
Check Cable Connections - Ensure that all sys- 
tem power and interface cables are properly con- 
nected. 
Check System Voltages - Ensure that all system 
power supply voltages are within tolerance, as out- 
lined on page 3-103. 
Page 3-154  
						

							INTER-TELPRACTICES 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE INSTALLATION 
Issue 1, November 1994 
16. POST-INSTALLATION CHECKLIST 
16.1 To ensure that the system has been installed prop 
erly, review the installation outline on page 3-3. Then 
review the items in the following list as a final check. 
- Equipment cabinet, MDF, and station locations, and 
cable runs meet environmental requirements and 
cable lengths are within loop limits. 
- Ferrite beads are installed on all station, trunk, and 
RS-232-C cables. 
- Bridging clips are installed where required on all 
MDF blocks. 
- Gas discharge tubes with silicon avalanche suppres- 
sors are installed on the trunks for lightning protec- 
tion. Also, if extra protection is desired, the cable 
between the telephone company RJ-type block(s) 
and the gas discharge tubes is at least 75 feet long. 
- If off-premises extensions are used, OPX or custom- 
er-provided circuits, and OPX repeaters (if needed), 
are connected at the h4DF. 
- The equipment cabinet is attached to an approved 
earth ground. - The system power supply is plugged into an isolated, 
dedicated AC outlet, and no other equipment has 
been plugged into the same outlet. An extension 
cord was 
not used. Avoltage surge/spike protector is 
installed to reduce the effects of 
AC voltage surges 
and spikes that can cause system malfunctions, false 
logic, and/or damage to the electronic components. 
- Power supply voltages are in tolerance. 
- Amphenol-type connectors, modular jack comtec- 
tors, and station instrument line cords are all con- 
nected securely. All keyset, DSS/BLF Unit, 
Attendant Computer Console, single-line, and play- 
back device stations are working properly. 
- 
All optional equipment is properly installed and 
working correctly (for example, printer has paper 
and ribbon, radio is tuned to a station, etc). 
- 
CO dial tone is present and calls can be placed and 
received using all trunks. (Refer to FEHURES and 
PROGRAMMING for configuring the system and 
for programming outgoing access, allowed answer, 
and ring in.) 
- After programming the system, the database is 
backed up onto floppy disks. (Refer to the PRO- 
GRAMMING section for details.) 
Page 3-155  
						

							INTER-TELPRACTICES 
IMX/GMX 416/832 INSTALLATION & -ANCE 
CONTENTS PAGE 
1. Introduction ........................................................ 4-4 
2. Accessing The Features .............................................. 4-4 
. Feature Codes 
.................................................. 4-4 
B. Feature Keys ................................................... 4-4 
C SPCL And Flash Keys ............................................ 4-4 
D. ‘Dunk Access Codes .............................................. 4-5 
E. General Feature Codes ........................................... 4-5 
. Keyset-Only Feature Codes ....................................... 4-8 
G. Attendant Feature Codes 
......................................... 4-10 
H. Extension Numbers .............................................. 4-11 
3. System Organization 
................................................ 4-12 
. Flexible Attendant Arrangements 
.................................. 4-12 
B. Optional Automated Attendant .................................... 4-12 
. Tenant Groups .................................................. 4-15 
D. Hunt Groups 
................................................... 4-16 
E. Voice Mail/Voice Computer Hunt Groups 
........................... 4-21 m 
4. Trunk Features 
..................................................... 4-24 
. Dual-Tone Multi-Frequency (DTMF) Or Dial-Pulse Signaling .......... 4-24 
B. Outgoing-Access, Allowed-Answer, And Ring-In Assignments 
.......... 4-24 
C. Ring-In/Answer Patterns 
......................................... 4-25 
D. Ring Zones ..................................................... 4-25 
E. Signal Devices ................................................... 4-25 
. Day And Night Modes ............................................ 4-25 
G. Trunk Restriction And Station Toll Restriction 
....................... 4-26 
H. Optional Weekly Toll Limits 
....................................... 
I. 4-30 B 
Trunk Group Assignments And Automatic Answer/Select 
.............. 4-31 
J. Least-Cost Routing (LCR) 
........................................ 4-32 
K. E&M’Dunks ................................................... 
4-34 
L. Tl Spans ....................................................... 
4-35 
M. Direct Inward Dialing (DID) ...................................... 4-37 
N. Loop And Ground Start Trunks ................................... 4-37 
0. ‘Dunk Maintenance .............................................. 4-37 
P. Direct Inward System Access (DISA) 
............................... 4-38 
5. Station Instruments ................................................. 4-40 
. Keysets ........................................................ 
4-40 
B. Single-Line Sets ................................................. 4-49 
C. Direct Station Selection/Busy Lamp Field @SS/BLF) Units ............ 4-50 
D. Attendant Computer Consoles ..................................... 4-50 
6. User-Programmable Feature Keys ..................................... 4-51 
7. Automatic Call Access (Keysets Only) .................................. 4-52 
8. Music-On-Hold And Background Music ................................ 4-53 
Page 4-1