Inter-Tel Imx/Gmx 416/832 Installation Manual

							FmYmREs Issue 1. November 1994 INTER-TELPRACTICES 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE 
returns to the appropriate display, depending on its cur- 
rent status. 
“Hot” Dial Pad Keys 
5.19 
There is a system-wide option that, if enabled, 
allows keyset users to dial trunk access codes and 
feature codes without lifting the handset or pressing the 
SPKR or SPCL key. This programmable feature is 
called “hot dial pad” to indicate that the dial pad keys are 
always activated. 
Key Maps 
5.20 There can be up to 20 different keyset key map 
groups in a standard system and up to 30 in an expanded 
system. Refer to PRGG RAMMING, page 5-44, for 
more details. (Ihere is also one map each for RSLSs and 
SLIs and 12 maps for DSS/BLF Units.) 
5.21 Each keyset is assigned to a programmed key 
map group that determines the layout of the keys for all 
the stations assigned to that group, including the follow- 
ing: 
0 
Call key: Up to 10 call keys can be assigned in each 
key map. These keys are used for outside call access. 
They are not associated with specific trunks. 
Instead, they are assigned to calls in the order that 
the calls are placed or received. For example, if a 
user has three call keys and places a call using a trunk 
group feature code, call key 1 will light to show the 
current call status. If another call rings in while the 
first call is still in progress, it will cause call key 2 to 
flash. If one more call rings in, or if the user places 
the first call on hold and places another call, call key 
3 will be used (and call key 1 will flutter). Ifthere are 
more calls in progress than there are call keys (e.g., if 
yet another call rings in to the keyset in the exam- 
ple), the newest call would camp on to the stationun- 
til a call key became available. If LCR is 
programmed, pressing an idle call key will access 
the LCR feature for outgoing calls. 
NOTE: All key maps should have at least one call 
key if there is not an individual trunk key for every 
trunk. 
0 Secondary Call key: See page 4-44 for explana- 
tion. 
l DSS/BLF key: A DSS/BLF key will dial the 
associated extension number when pressed. If 
assigned to a key with a lamp, it will also show status 
of the associated station as described for DWBLF 
Units on page 4-50. DSS/BLF keys 
CaMOt be 
changed by the station user. 
Featulp key: These are programmed with feature 
codes. The feature code appears in the same key 
location on all stations assigned to the key map and 
camtot be changed by the keyset user. 
Forward key: The forward key can be programmed 
with any of the Call Forwarding feature codes and 
the forwarding feature code used by the key can be 
changed by the keyset user. 
Hunt Group key: Like a DSWBLF key, this key 
dials a hunt group pilot number and, if assigned to a 
key with a lamp, will show the status of that hunt 
group. 
Individual Thrnk key: These keys are associated 
with one trunk each. They can be used for placing 
outgoing calls, picking up calls on system hold, and 
answering incoming calls on that trunk. If call priva- 
cy is disabled system-wide, a busy individual trunk 
key can be pressed to join a non-private call. 
IC, SPKR, and SPCL keys: All keysets must have 
an IC key, a SPKR key, and a SPCL key. 
IC/CO Speed-Dial (SD) keys: Each key map can 
have up to 10 IC/CO speed-dial keys. Each SD key 
can be programmed by the keyset user to dial one ex- 
tension number and one outside number. If assigned 
to a key with a lamp, the lamp will show the status of 
the station associated with that key. 
Station Programmable key: Up to eight keys can 
be designated as station-programmable in the key 
map. Then the functions are assigned on a station- 
by-station basis in the Station Programmable Key 
Programming window (page 5-35 of PRGGRAM- 
MING). They cannot be changed by the keyset user 
(unless designated as user-programmable). Station 
programmable keys can have any of the following 
functions: 
- 
Call key (if all 10 available call keys have not 
been assigned in the key map) 
- DSSIBLF key 
- Feature key 
- Forward key (can be programmed by the user to 
access any of the Call Forwarding feature codes) 
- Hunt group key 
- Individual trunk key 
- 
IC/CO Speed-dial (SD) key (if all 10 available 
speed-dial keys have not been assigned in the 
key map) 
- 
Intercom (IC) key (if not already assigned in the 
key map) 
Page 4-42  
						

							IIWER-TELPRACTICES 
IMX/GMX 416/832 INSlXLLATION & MAINTENANCE Issue 1, Now== 
0 
0 
0 
- SPCL key (if not almady assigned in key map) 
- Trunk group key 
- Undefined 
- User programmable key (if all available user- 
programmable keys have not been assigned in 
the key map) 
%mk 
Group key: These keys are associated with 
specific trunk group access codes and are used for 
placing outgoing calls on trunks in the selected trunk 
group. If assigned to a key with a lamp, the lamp will 
belitifalltrunksinthetrunkgroupareinuse. 
Undefined key: The key can be left undefined if it 
will not be needed. 
User-Programmable key: Up to nine user- 
programmable keys can be designated and given de- 
fault values in the key map. They can then be 
reprogrammed to access any of the trunk group ac- 
ccss codes or feature codes by the individual keyset 
users as desired. 
Connecting A Headset 
5.22 For convenience, a headset can be used at any 
keyset station. The SPKR key is used to connect ringing calls and disconnect calls when the headset is attached; 
handsfree intercom calls will bc automatically con- 
nected to the headset. Refer to SPlXlFIC~ONS, page 
2-27, when selecting a headset for use on the keyset. 
523 
(1) 
(2) 
(3) 
5.24 
(1) 
(2) 
(3) 
lOCONNECTAH 
Disconnect the handset by unplugging the coiled 
handset cord from the base of the keyset. Leave 
the handset in the cradle. 
Insert the headset plug into the vacant handset 
jack. 
press the SPCL key and enter the Headset Enable 
feature code (315) or the Headset Mode On/Off 
feature code (317). 
Disconnect the headset by unplugging the head- 
set cord from the base of the keyset. 
Plug the coiled handset cord into the base of the 
keyset. 
While on hook, press the SPCL key and enter the 
Headset Disable feature code (316) or the Head- 
set Mode On/Off feature code (317). 
Page 4-43  
						

							FE4tTuREs INTER-TELPRACTICES 
Issue 1, November 1994 
IMWGMX 4161832 INS~~ON & MAINTENANCE 
Secondary Call Keys 
525 This feature is very useful for call screening ap 
plications in which one person places and receives calls 
for someone else. The following terms will be used in 
describing this feature: 
Cali Key: This refers to a standard call key that 
shows the status of calls intended for that station (up 
to 10 per station). 
Secondary Call Key: A special call key that shows 
the status of calls intended for a primary station (up 
to 16 per station). 
Primary Station: A station that has its primary call 
keys defined at up to 10 secondary stations. 
Secondary Station: A station that has secondary 
call keys defined on it. 
NOTE: A station can be both a primary and a secondary 
station. 
5.26 When a call rings in at the primary station, any 
secondary station with the corresponding secondary call 
key will also have a flashing call key. The secondary sta- 
tion(s) or the primary station can answer the call. The call keys are assigned to the secondary call keys 
in numerical order. That is, the first secondary call 
key that is associated with the primary station is as- 
signed to Station X’s call key 1. The next secondary 
call key associated with Station X is associated with 
call key 2, and so on. 
5.27 Each secondary station can have ring and flash 
signals or onZy flash signals on an individual secondary 
call key-by-secondary call key basis. If the secondary 
station is programmed for ring and flash, the display 
shows CALL RINGING IN ON GRP#XX for calls ring- 
ing in on a secondary call key; note that there is no dis- 
tinction between primary or secondary calls on the 
display. In other words, the display will not indicate that 
the call is actually ringingfor the primary station. If a secondary call key is deleted (programmed as 
another type of key) at Station Y, the remaining sec- 
ondary call keys do not change physical position on 
the keyset. However, their association with Station 
X’s call keys are shifted relative to one another. For 
example, if Key A in the previous list is no longer a 
secondary call key, Key B becomes secondary call 
key 1 and the list appears as follows: 
STATION X 
STATION Y 
Call key 1 . . . . . . . . . . Key B (Secondary call key 1) 
Call key 2 . . . . . . . . . . Key C (Secondary call key 2) 
Call key 3 . . . . . . . . . . Key D (Secondary call key 3) 
5.28 One or more of the primary station’s call keys can 
be associated with secondary call keys on secondary sta- 
tions. For example, if the primary station has four call 
keys, the secondary station can have up to four 
associated secondary call keys for that primary station. 
If the secondary station has only three secondary call 
keys and a call rings in on the primary station’s fourth 
call key (that is not associated with a secondary call 
key), the secondary station will not have any indication 
of the ringing call. I r 
I 11 II7 
123 
Call Keys 
I 
mm 
BCD 
Secondary Keys 
I 1 I I 
STATION X 
STATION Y 
5.29 The following example explains how secondary 
call keys are assigned: 5.30 A secondary station can have call keys for more 
than one primary station. The primary station corre- 
sponding to each key is determined during program- 
ming. However, each time a secondary call key is 
associated with a primary station, the call keys are as- 
signed in numerical order, as shown in the following ex- 
ample: 
l Station X is a primary station and has three call keys. l Station X is a primary station with three call keys. 
l Station Y is a secondary station and has been 0 Station Z is a primary station with three call keys. 
assigned a key map that contains four secondary call 
l Station Y is a secondary station and has been 
keys. (Key map programming is explained on page assigned to a key map that has five secondary call 
544 in PRGGRAMMIN G) The keys were then keys. associated with Station X using the window shown 
on page 5-37 in PROGRAMMING. 
The keys are associated as follows: 
STATION X mATION Y 
Call key 1 . . . . . . . . . . Key A @eamdary call key 1) 
Callkey . . . . . . . . . . Key B (Secondary call key 2) 
Callkey . . . . . . . . . . Key C (Secondary call key 3) 
Noassociatedkey . . . . 
Key D (Secondary call key 4) 
t * , I 
123 ABCD 
Call Keys 
Secondary Keys 
I 
I I I STATlON X STATION Y 
Page 4-44  
						

							INTER-TELPRACTICES FEATURES 
IMX/GMX 416/832 INSX4LLATION & -ANCE Issue 1. November 1994 
l The keys are associated as follows: 
sTATION/C4LL KEY SIATION Y 
StationX/Callkeyl ...... KeyA(Secondarykey1) 
Station x/call key 2 ...... 
Key B (Secondary key 2) 
Station z/call key 1 ...... 
Key C (Secondary key 3) 
Station ZKall key 2 ...... 
Key D (Secondary key 4) 
Station X/Call key 3 ...... Key E (Secondary key 5) 
I 
STATION X STATION 
Z STATION Y 
Again, the call keys are assigned in numerical order 
for each primary station. When Key C (secondary 
call key 3) was associated with Station Z, it was as- 
signed to station Z’s call key 1. Then Key D(second- 
ary call key 4) was assigned to Station Z’s call key 2. 
The programmer then associated Key E (secondary 
call key 5) to Station X, which assigned it to Station 
X’s call key 3. (If it bad been associated with Station 
Z, it would have been assigned to Station Z’s call key 
3.1 
l The programmed list of associated stations for sec- 
ondary call keys does not change when a secondary 
call key is deleted. In the example above, secondary 
call keys 1, 2, and 5 (Keys A, B, and E) are 
associated with Station X and secondary call keys 3 
and 4 (Keys C and D) are associated with Station Z. 
If one call key is deleted, the remaining keys are re- 
numbered, and any keys that change number assume 
the association assigned to that number. For exam- 
ple: If Key C is no longer a secondary call key, Key D 
becomes secondary call key 3 and Key E becomes 
secondary call key 4. (Secondary call key 5 is no 
longer associated with a key on Station Y.) There- 
fore, the list appears as shown below: 
STATION/CALL KEY STATION Y 
Station X/Call key 1 . . . . . . Key A (Secondary key 1) 
Station K/Call key 2 . . . . . . Key B (Secondary key 2) 
Station Z&all key 1 . . . . . . Key D (Secondary key 3) 
Station z/call 
key 2 . . . . . . Key E (Secondary key 4) 
Station X/Call key 3 . . . . . . No secondary call key 
cl 
Call Keys 
q ICIIJ 123 A B 
Call Keys 
I 
STATION X STATION 
Z STATION Y 
531 If a secondary station user presses a secondary 
call key to place a call, that secondary station’s SCOS 
and trunk restrictions are checked, not the primary sta- tion’s, and the call will appear in the SMDR report as 
originating at the secondary station. 
5.32 If a secondary station has call forward enabled, 
only calls made directly to that station will follow the 
forward. Calls on the secondary call keys will not be for- 
warded. 
5.33 Ifthe primary station has immediate call forward 
(all calls or if busy) enabled, calls will be forwarded and 
will not cause the secondary call keys to flash at the sec- 
ondary stations. If call forward no answer is enabled, the 
secondary call keys will flash until the Call Forward No 
Answer timer expires and the forward is completed. 
534 The ANSWER key will still answer ringing calls 
in the order that they were received by that station. Even 
if a call comes in on a secondary call key and then an- 
other call comes in on a primary call key, the call on the 
secondary call key will be answered first. (The 
ANSWER key cannot be used to answer flash-only 
calls.) 
5.35 If Automatic Trunk Answer is enabled at a 
secondary station, calls on the secondary call keys can- 
not be answered by simply lifting the handset. The sec- 
ondary station user must press the desired secondary call 
key, or the ANSWER key to access the call. 
536 If the primary station or any secondary station 
puts a call on system hold, all associated primary and 
secondary call keys flutter to show that a call is on hold. 
If the call is placed on individual hold, the station that 
placed it on hold will have a flashing call key and all 
associated standard and secondary call keys will be lit 
(to indicate that the call key is in use). only the station 
that placed the call on individual hold can access the 
call. 
5.37 If a call on a secondary call key is placed on hold 
and the call recalls, the call will ring and the recall dis- 
play (GRP#XX RECALL FROM ) will appear at the primary station and any ap 
plicable secondary stations set for ring and flash. All 
associated standard and secondary call keys will flash to 
indicate ringing. If the call is not answered, it will recall 
the primary station’s attendant (the display then shows 
the primary station as the source of the recall). 
5.38 If a call on a secondary call key is transferred, and 
the call recalls, it goes back to the station that transferred 
it. The recall will appear under a standard call key at that 
station. 
539 If the primary station transfers a call that recalls, 
all associated secondary call keys will flash to indicate 
that the recall is ringing. Secondary stations pro- 
grammed for ringing will also see the recall display. 
5.40 When a primary station receives a queue call- 
back, the corresponding secondary call key at the sec- 
Page 4-45  
						

							FEATURES INTER-TELPRAcTIcES 
Issue 1. November 1994 IMXIGMX 416/832 INS‘XALLATION & MAINTENANCE 
ondary station(s) will be lit (to indicate that the call key 
is in use). The secondary station(s) will not be able to 
answer the queue callback. 
5.41 If a secondary station user requests a queue call- 
back while using a secondary call key, the queue call- 
back will appear under one of that station’s standard call 
keys and will not appear at the primary station or any of 
its other secondary stations. 
5.42 Although calls on system hold camtot usually be 
reverse transferred, a call on a standard call key at the 
primary station or any secondary call key that has been 
placed on system hold can be picked up, using reverse 
transfer, at any station. If reverse transferred calls are 
not automatically connected, the call will be placed on 
individual hold at the reverse transferring keyset. 
(Single-line sets will automatically be connected to the 
call.) 
5.43 When a direct ring-in trunk can be accessed (al- 
lowed-answer or ring-in assignment) by both a second- 
ary call key and an individual trunk key on a secondary 
station, both keys will show the ring-in by flashing. (If a 
primary station has an individual trunk key, calls on that 
trunk will not appear under a call key and, therefore, 
cannot be answered at secondary stations.) 
5.44 If a call is answered using an individual trunk 
key, the system assumes that the secondary station is an- 
swering the call for itself and places the call on the indi- 
vidual trunk key. All of the primary station’s call keys 
and any other secondary station’s secondary call keys 
for that trunk stop flashing and remain unlit. 
5.45 If a call is answered using a secondary call key, 
that secondary call key flashes and all other associated 
call keys for that trunk stop flashing. The individual 
trunk key on the answering station is lit to indicate that 
the trunk is busy. 
5.46 If privacy release is enabled, a secondary station 
user can join an ongoing call by lifting the handset and 
pressing the busy secondary call key. If privacy release 
is not enabled, the user will hear reorder tones if the lit 
secondary call key is pressed. 
Default 
Keyset Feature Keys 
5.47 When the system is in the default state, all key- 
sets are in the same key map group and have the follow- 
ing feature keys. Not all keys indicated below appear on 
all keysets, as indicated in the chart. Feature code de- 
scriptions start on page 4-5. 
KEY 
ANswI?,R 
CNP 
DMA 
DND 
mm 
. 
HOLD 
IC 
MSG 
MUSIC 
OUTGO- 
ING 
PAGE 
REDIAL 
SFCL 
SPKR 
SYS SPD 
XPR FUNCTION Automatic Trunk Selection (89) 
Conference (5) 
Data (340) - On digital, IMX 12124~linq 
and DVK keysets only 
Do-Not-Disturb &/Off (372) 
Call Forward All Calls (355) --This fea- 
hue key may be reprogrammed with any 
of the call forward options (however, 
other feature codes may not be used). 
Pressing a lit FWD key has the same ef- 
fect as the cancel any Call Forward fea- 
ture code (359). 
Individual Hold (336) 
Selects a voice channel or picks up a 
holding or camped-on intercom call. 
Message (365) - Also retrieves mes- 
sages when the flashing MSG key is 
pressed. 
Background Music On/Off (313) -On 
digital, IMX 12124~line, and 24&e DVK 
keysets only 
Microphone Mute On/Off (314) 
Selects a trunk for placing an outgoing 
call using the Least-Cost Routing &CR) 
feature (9). 
Page (7) 
Busy Trunk/Station Callback (Queue) 
Request (6) and Cancel Queue (376). 
Redial(380) - On digital, IMX 
12/24&e, and DVK keysets only. When 
the system is in the default state, the 
mode of the redial feature code is Last 
Outside Number Dialed (320). Users may 
reprogram the mode to Last Outside 
Number Saved (321). 
Signals the system to expect a feature 
code. 
Speakerphone On/Off (312) 
System Speed Dial (381) -On digital, 
IiUX 12/24&e, and 24&e DVK kzysets 
only 
Transfer CO Call (345) and Reverse 
Transfer (4) 
Page 4-46  
						

							INTER-TELPRACTICES 
IMX/GMX 416/832 INS’IALLATION & MAINTENANCE FEATURES 
Issue 1, November 1994 
Keyset Light-Emitting Diode (LED) Indications 
5.48 The keyset call keys, trunk keys, IC/CO speed-dial (SD) keys, hunt group keys, and some of the feature keys 
contain light-emitting diodes (LEDs). The LED flash rates, shown below, indicate the status of the stations, trunks, and 
features. The rates are shown in interruptions per minute (IPh4). 
SD Station is busy Station is in do- Station has a 
Continuous = sta 
or unplugged 
not-disturb call ringing in tion left off hook 
HUNT 
GROUP 
CALL All stations in 
Hunt group has 
hunt groups are 
a call camped 
unavailable on 
Trunk is in use Trunk is recall- 
Tank is ringing TNI& is on 
at your station ing from hold in or camped on hold 
or transfer 
(waiting); or 
busy trunk call- 
back 
TRUNK Trunk is in use 
at another 
station or un- 
plugged TNI& is in use Trunk is recall- 
Trunk is ringing Trunk is on 
at your station ing from hold in or camped on hold 
or transfer 
(waiting); or 
busy trunk call- 
back 
Page 4-47  
						

							FEATURES Issue 1, November 1994 INTER-=pRACTIcES 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE 
Volume Controls 
5.49 On some keysets, speaker volume and ring tone 
volume are controlled by two thumbwheels on the right- 
hand side of the keyset. 
52% On Inter-Tel AIM keysets, digital keysets, and 
DVK 
keysets, volume is controlled by pressing volume 
control feature keys (labeled UP and DOWN) on the 
keyset. 
531 To CILWGE VOLUMES ON AN AL&i, DIGlZU, OR DVK 
KlTYSET: 
(1) Press the UP (or VOL UP) key to raise the 
volume or press the DOWN (or VOL DN) key to 
lower the volume, while performing one of the 
following. A confirmation tone will alert you 
when you have reached the highest or lowest 
possible volume. On display keysets, the display 
shows the level as it is raised or lowered. 
a. 
b. 
C. 
d. 
e. 
f. 
g - 
To change handset intercom voice volume: 
Press the desired key while on an off-hook 
(handset) intercom call. 
To change hand&w intercom voice 
volume: Ress the 
desired key while on an 
on-hook (speakerphone) intercom call. 
To change handset outside call voice 
volume: press the 
desired key while on an 
off-hook (handset) outside call. 
To change handsfree outside call voice 
volume: 
Press the desired key while on an 
on-hook (speakerphone) outside call. 
To change background music volume: 
Press the desired key while listening to back- 
ground music through the keyset speaker. 
To change alerting tone (ring tone) 
volume: 
Press the desired key while the key- 
set is ringing. OR, while on hook, press both 
keys to hear the currently programmed 
volume, then press the desired key to adjust it 
up or down. NOTE: The selected alert tone 
volume level is automatically saved. 
To change handset progress tone volume: 
Press the desired key while listening to inter- 
com dial tone through the handset. 
h. To change speakerphone pnqgws tone 
volume: 
Ress the desired key while listening 
to intercom dial tone through the speaker- 
phone. 
(2) To save the setting: Press both the Up and 
DOWN keys at the same time. If this step is not 
performed, the keyset will return to the previous 
volume level when the call, tone, or music ends 
(except for the ringing alert tone volume, which 
is automatically saved at the most current 
volume level). 
5.52 To RETURNANAIM, DIGlIlX, OR DVKKEYSET To DE- 1 
FAULXVOLWMELEVELS: 
While on or off hook, press the SPCL key and en- 
ter the Default Volume feature code (394). 
Selectable Ring Tone 
5.53 
Keyset users can select the type of ringing alert 
tone to be heard at theirrespective keysets. This is useful 
in open office settings where phones are close together 
and it is difficult to tell which one is ringing. Eight dis- 
tinctive ring tone settings are available (l-g) or ring 
tones can be disabled at the keyset (setting 0). 
5.54 Disabling ring tones does not affect lamp status 
or displays. A ringing call will still cause ring flash on 
the trunk key and display keysets will show the ap 
propriate display for an incoming call. 
5.55 Ifring tones are disabled as described below, they 
can be re-enabled by repeating the procedure and enter- 
ing any ring tone selection l-g. 
5.56 
(1) 
(2) 
(3) lVChXNGEREYSETRLNGT: 
While on hook, press SPCL and enter the Select 
King Tone feature code (328). (Displays 
SELECT RING TONE.) 
EITHER, Enter a number l-8 to select the de- 
sired ring tone, or enter 0 to disable ring tones. 
OR, Press the asterisk (*) key or the pound (#) 
key to scroll through tones 1-S. You cannot 
I 
scroll to 0. 
OR, Enter 9 to repeat the selected tone. 
I 
Lift and replace the handset, or allow the Long 
Interdigit timer to expire. The last tone selected 
will now be in effect when the keyset rings. 
Page 4-48  
						

							INTER-TELPRACTXXS FEATURES 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE Issue 1, November 1994 
B. !WJGLE-LINESETS 
537 There are three 
types of single-line sets: En- 
hanced Single-Line Sets (ESLSs), Single-Line Instru- 
ments (SLIs), and industry-standard single-line DTMP 
sets. Any of these single-line instrument types can also 
bc used as an off-premises extension (OPX). 
Enhanced Single-Line Set (BSLS) 
5.58 The ESLS has nine user-programmable feature 
keys for one-key dialing of feature codes and a FLASH 
key that sends a timed hookflash to signal the systembe- 
fore a code is entered. It also has a neon message waiting 
lamp that lights (like a keyset MSG key) when a mes- 
sage is received. The default values of the feature keys 
are defined in a key map in database programming (see 
PROGRAMMING, page 5-44, for details). They are 
user-programmable feature or trunk group keys. They 
can be assigned any of the general feature codes or trunk 
access codes listed on pages 4-5 through 4-11. When 
the system is in the default state, the feature codes as- 
signed to the keys are as follows: 
I= 
tm 
lFUNCIlON I 
1 Conference (5) 
I 
sages when the message waiting lamp is 
flashing and message indication tones are 
I 1 heard 
OUT Selects a trunk for placing an outgoing 
call using the LCR feature (9). 
WE 
I I Busy Trunk/Station Callback (Queue) 
Request (6) and Cancel Queue (376). 
I 
PGM SPD Program Station Speed Dial (383) 
REDL% Redial(380) 
sr~ SPD Station Speed Dial (382) 
SYS SPD System Speed Dial (381) 
Single-Line Instrument (SLI) 
5.59 The SLI has four user-programmable feature 
keys for one-key dialing of feature codes and a FLASH 
key that sends a timed hookflash to signal the systembe- 
fore a feature code is entered. The default values of the 
feature keys are defined in database programming (see PROGRAMMING, page 5-44, for details). They are 
user-programmable feature or trunk group keys. They 
can be assigned any of the general feature codes or trunk 
access codes listed on pages 4-5 through 4-11. When 
the system is in the default state, the feature codes as- 
signed to the keys are as follows: 
KEY FUNCI’ION 
SrN SPD Station Speed Dial (382) 
I 
REDL I Redial(380) 
I 
LCR Least-Cost Routing (9) 
HOLD Individual Hold (336). 
Single-Line DTMF Sets 
5.68 Single-line DTMF set users access the features 
by hookflashing (pressing and releasing the hookswitch 
quickly) and entering feature codes. 
Off-Premises Stations 
5.61 
SLIs, ESLSs, or any AC-ringing DTMP single- 
line sets can be used as off-premises stations. They are 
placed at a remote location and are connected to the 
416/832 System through a telephone company OPX cir- 
cuit or a customer-provided circuit. The circuits are con- 
nected to an Inward Dialing Card (DC). (Refer to 
INSTALLATION, page 3-31, for details.) 
5.62 Off-premises station users access the features by 
hookflashing (pressing and releasing the hookswitch 
quickly) and entering feature codes. 
5.63 IDCs do not support message waiting applica- 
tions. If single-line sets with message waiting lamps are 
installed on IDCs, the lamps will not function. 
Ring Zones 
5.64 The system power supply can provide power to 
ring up to 20 AC-ringing single-line stations simulta- 
neously without any noticeable change in the ring tone. 
To preserve the ring tone quality, single-line stations 
should be divided into ring zone groups. 
5.65 If more than 20 AC-ringing single-line sets are in 
the same ring-in pattern, they should be divided among 
the three ring zones so that no more than 20 ring at a 
time. Refer to page 4-25 for more information. 
Page 4-49  
						

							FEATURES Issue 1, November 1994 INTER-TELPRACTICES 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE 
C. DIRECT STATION SELECTION/BUSY 
IAMP FIELD (DSWBLF) UN-ITS 
m 5.66 There can be a maximum of 50 DSS/BLF- 
equipped keyset stations on the system. 
l IMX and Inter-Tel/DVK DSS/HLF Units are pro- 
grammed to be used with specific keysets, but are 
not physically attached to the keysets. Each unit re- 
quires separate cabling and a separate Keyset Card 
(KSC) circuit. For each DSWBLF Unit installed, one 
fewer keyset can be installed. 
I 
l Digital DSWBLF Units are connected to digital key- 
sets using a PC Data Port Module (PCDPM) at- 
tached to the keyset. Up to four digital DSSBLF 
Units can be connected in series to one PCDPM. 
5.67 Each DSWBLFUnit has 60 keys. The keys can be 
programmed as one of the following types: 
0 
I 0 DSWBLF Keys: DSS/BLF keys provide one-key 
access to extension numbers. Together, the lamps in 
the DSWBLF keys create a busy lamp field that indi- 
cates the status of each station or hunt group as- 
signed to the keys. The LED indicator in the key is 
solidly lit when the associated station is busy, flashes 
slowly when the station is in do-not-disturb, flashes 
fast when the station has a call ringing in, 
or flutters 
continuously if the station is causing a SIXTON 
OFF-HOOK system alarm. If assigned to a hunt 
group, the LED indicator is solidly lit when all sta- 
tions in the hunt group are unavailable (busy, in 
do-not-disturb, or removed from the hunt group) and 
it flashes fast when a call is camped on to a busy hunt 
group- 
Feature Keys: The keys on the DSS/BLF Unit can 
be programmed in the database to be feature keys. 
Feature keys provide one-key dialing of selected 
feature codes. The DSWBLF Unit feature keys can 
be used just like keyset feature keys. 
l System Speed-Dial Keys: The keys on a DSS/BLP 
Unit can be programmed as system speed-dial keys 
for dialing the system speed-dial numbers that are 
programmed through the attendant station or pro- 
gramming terminal. These keys function as follows: 
- Pressing the key while your station is idle will 
display the associated speed-dial number on the 
keyset display. 
- Pressing the key while on an intercom call will 
cause reorder tones. 
- Ifan extension number is stored in the speed-dial 
location, pressing the key while listening to dial 
tone dial the extension number. (These keys will 
not show busy lamp status for the station. They 
are used only for speed dialing.) 
- If an outside number is stored in the speed-dial 
location, pressing the key while listening to 
outside dial tone will dial the number. 
5.68 The key arrangements for the DSS/HLF Units are 
programmed in up to eight different arrangements (12 
on expanded systems) using the key maps in the data- 
base. 
D. ATTENDANT COMPUTER CONSOLES 
5.69 The Attendant Computer Console is an IBM- 
compatible personal computer that is connected to an 
available Keyset Card &SC!) circuit. (It cannot be 
installed on “dual” KSC-D circuits). It is primarily de- 
signed for use by attendants of larger 416/832 System 
installations where the use of DSWBLF Units would be 
difficult because of the number of users. However, it 
also provides enhanced call processing features, such as 
electronic text messaging and directory dialing, that 
would be useful in 416/832 Systems of all sizes. (Refer 
to the manual provided with the Attendant Computer 
Console for more information.) 
Page 4-50  
						

							INTER-TELPRACTICES 
IMX/GMX 416/832 INSTALLATION dk MAINTENANCE FEATURES 
Issue 1, November 1994 
6. USER-PROGRAMMABLE 
FEATURE KEYS 
6.1 Individual keyset keys can be designated as “user- 
programmable” in the key maps during database pro- 
gramming. All ESLS and SLI feature keys except the 
FLASH key are user-programmable. The installer pro- 
grams the default feature codes (see PROGRAMMING, 
page 5-44) and the station user can reprogram the fea- 
ture codes as desired. 
l Keyset: (Default feature codes are shown on page 
4-46.) Up to nine user-programmable keyset keys 
can be programmed to access any of the general fea- 
turc codes (except Single-Line Call Splitting -337, 
which is a single-line feature code). The FWD key 
can also be programmed with any of the four Call 
Forwarding feature codes. 
l Single-Line Set: (Default values are shown on page 
4-49.) ESLS and SLI feature keys can be pro- 
grammed to access any of the general feature codes. 
63 lV DISPLAYlHE ~IJRRENTKEYENTRUB 
(ON A DISPLAY 
-: 
(1) While on hook, press the SPCL key and enter the 
Feature Key Display feature code (326). (Dis- 
play keysets show DISPLAY FEATURE KEY 
PROGRAMMING.) 
(2) Press the feature key(s) to be displayed. (Display 
keysets show the current feature assigned, as the 
keys are pressed.) 
6.3 ~RETURN~~~~~~ES 
PROGRAMfELlINlHEDAlABASE: 
Keyset: While on or off hook, press the SPCL 
key and enter the Feature Key Default feature 
code (325). 
If off ho& hang up. 
Single-Line Set: Lift the handset, enter the Fea- 
ture Key Default feature code (325), and hang 
UP* 
6.4 ToPROGRAMlTIEKEYS: 
(1) Keyset: While on hook, press the SPCL key and 
enter the Feature Key Programming feature code 
(327). (Display keysets show NOW PRO- 
GRAMMING FEHURE KEY.) 
Single-Line Set: Lift the handset and enter the 
Feature Key Programming feature code (327). 
(2) Press the desired feature key. (Display keysets 
show the feature currently assigned to the key.) 
(3) Enter the feature code to be stored under that key. 
Keyset users hear a single progress tone when the 
programming is completed; single-line sets re- 
turn to intercom dial tone. (Display keysets show 
the newly programmed feature.) An invalid code 
causes repeating reorder tones and does not 
change the feature code assigned to the key. (Dis- 
play keysets show ERROR! FEAIURE CODE 
INVALID.) 
NOTE: If you do not enter a feature code, the 
programming mode times out when the Long In- 
terdigit timer expires and you hear reorder tones; 
the feature code assigned to the key remains un- 
changed. 
(4) 
Keyset: Wait 5 seconds for the display to return 
to date and time, or lift and replace the handset. 
To program other keys, repeat the procedure. 
Single-Line Set: Hang up. Program other keys 
by repeating the procedure. 
Page 4-51